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Tru By Hilton Albany Airport, NY

US$ 152

/ noite

Média para outubro

Tru By Hilton Albany Airport, NY - Image 1

Tru By Hilton Albany Airport, NY - Quarto

Tru By Hilton Albany Airport, NY - Quarto

Tru By Hilton Albany Airport, NY - Piscina

Tru By Hilton Albany Airport, NY - Restaurante

Preços para Tru By Hilton Albany Airport, NY

Selecione datas para ver preços e disponibilidade

US$ 152

/ noite

Média para outubro

Média de preços por mês

Em Tru By Hilton Albany Airport, NY, a diária custa em média US$ 109 no mês mais barato (janeiro) e US$ 187 no mês mais caro (junho), com base nos últimos 12 meses.

Preço médio da diária em Tru By Hilton Albany Airport, NY por mês, últimos 12 meses (USD)
Mês	Preço médio
janeiro	US$ 109
fevereiro	US$ 118
março	US$ 123
abril	US$ 135
maio	US$ 147
junho	US$ 187
julho	US$ 174
agosto	US$ 163
setembro	US$ 151
outubro	US$ 152
novembro	US$ 113
dezembro	US$ 115

Mais caro: junho (aprox. US$ 187)

Mais barato: janeiro (aprox. US$ 109)

Sobre esta propriedade

Desfrute de instalações recreativas, como uma academia e aluguel de bicicletas. Este hotel também oferece Wi-Fi de cortesia, sala de jogos e loja de presentes/banca de jornal.

Piscina
Serviço de lavanderia
Elevador
Centro de negócios
Cofre
Jardim

Localização

798 Albany Shaker Road, Albany, Nova York, Estados Unidos

Albany County Hockey Facility (0.5 milhas)

Shaker Ridge Country Club (0.5 milhas)

Watervliet Shaker National Historic Site (0.9 milhas)

Afrim’s Sports Park (1.1 milhas)

Lions Park (2.8 milhas)

Erie Canal (2.8 milhas)

Mais informações sobre a localização

Opções de quarto

5

Quarto, 1 cama King, acessível (Roll-In Shower)

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

398 ft²

Ar condicionado

Aquecimento

Wi-Fi (gratuito)

4

Quarto, 1 cama King

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

300 ft²

Ar condicionado

Aquecimento

Wi-Fi (gratuito)

4

Quarto, 2 camas Queen, acessível (Roll-In Shower)

Detalhes do quarto

2 Camas De Casal Grandes

Acomoda 4

398 ft²

Ar condicionado

Aquecimento

Wi-Fi (gratuito)

4

Quarto, 2 camas Queen

Detalhes do quarto

2 Camas De Casal Grandes

Acomoda 4

355 ft²

Ar condicionado

Aquecimento

Wi-Fi (gratuito)

Avaliações dos hóspedes sobre Tru By Hilton Albany Airport, NY

8.9

Fabuloso

Com base em 1.949 avaliações verificadas

Opinião dos hóspedes

Resumo gerado por IA com base em avaliações recentes dos hóspedes

O Tru By Hilton Albany Airport, NY é elogiado pela localização conveniente perto do aeroporto ALB e pelo serviço de translado confiável, espaços modernos e limpos, e funcionários simpáticos. As avaliações também mencionam paredes finas, odores ocasionais nos quartos e limpeza inconsistente.

Comodidades

Limpeza

Quartos

Serviço

Localização

Jantar

Isso foi útil?

Opinião dos hóspedes

O Tru By Hilton Albany Airport, NY é elogiado pela localização conveniente perto do aeroporto ALB e pelo serviço de translado confiável, espaços modernos e limpos, e funcionários simpáticos. As avaliações também mencionam paredes finas, odores ocasionais nos quartos e limpeza inconsistente.

O café da manhã recebe avaliações mistas, desde saboroso e variado até medíocre com café fraco. As instalações recebem elogios pela academia, pebolim e a trilha natural próxima; a piscina é pequena e, às vezes, fica fechada, e alguns hóspedes relatam confusão ou taxas com estacionamento e carregamento de veículos elétricos. Espere uma base prática para estadias curtas, ideal para pegar voos.

Comodidades

Limpeza

Quartos

Serviço

Localização

Jantar

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Comodidades

O serviço de translado para o aeroporto, disponível 24 horas por dia, é amplamente elogiado, e os hóspedes apreciam a academia, as áreas de pebolim e a trilha natural próxima. A piscina é pequena e, às vezes, fica fechada, e alguns relatam confusão ou custos adicionais com estacionamento e carregamento de veículos elétricos.

Avaliações dos hóspedes relacionadas

10

Kenneth

20 de ago. de 2025

·

Hospedou-se por 1 noite

Free airport shuttle, breakfast included, pool and fitness room. Checked all the boxes I was looking for. Close to airport and clean. Friendly staff.

Free airport shuttle, breakfast included, pool and fitness room. Checked all the boxes I was looking for. Close to airport and clean. Friendly staff.

10

Deanna

11 de mai. de 2025

·

Hospedou-se por 1 noite

Excellent walking trail through the woods right behind the property. Better than average hotel gym. Our son loves the foosball table in the lobby.

Excellent walking trail through the woods right behind the property. Better than average hotel gym. Our son loves the foosball table in the lobby.

4

Emily

11 de jan. de 2025

·

Hospedou-se por 1 noite

The pool was closed and I wasn’t told when booking or checking in. Also there was hair in the shower and a bug.

The pool was closed and I wasn’t told when booking or checking in. Also there was hair in the shower and a bug.

10

Robin

1 de jul. de 2025

·

Hospedou-se por 1 noite

Located in a forest by a nature trail, this hotel is a seven-minute shuttle drive from the airport. There's a nature trail behind it, a great paved trail. Also, the shuttle can take you to a restaurant and pick you up. They have a list of the restaurants. Great service!

Located in a forest by a nature trail, this hotel is a seven-minute shuttle drive from the airport. There's a nature trail behind it, a great paved trail. Also, the shuttle can take you to a restaurant and pick you up. They have a list of the restaurants. Great service!

10

Ryan

23 de out. de 2025

·

Hospedou-se por 1 noite

This was a quick business trip and needed a good comfortable hotel near the airport. Tru was excellent on all the important points. Extra clean, great service with a smile, extremely comfortable bed with a quiet room, shower was spacious with great water pressure and temperature control. Breakfast was above average for a free buffet. The cheese omelette was delicious and fresh fruit. Free shuttle to airport that was available on demand. Favorite business hotel for Albany airport area.

This was a quick business trip and needed a good comfortable hotel near the airport. Tru was excellent on all the important points. Extra clean, great service with a smile, extremely comfortable bed with a quiet room, shower was spacious with great water pressure and temperature control. Breakfast was above average for a free buffet. The cheese omelette was delicious and fresh fruit. Free shuttle to airport that was available on demand. Favorite business hotel for Albany airport area.

10

Brian

9 de mar. de 2025

·

Hospedou-se por 2 noites

Very good hotel, lots of electric charging stations. Surprised they use all throw away plates and utensils for breakfast.

Very good hotel, lots of electric charging stations. Surprised they use all throw away plates and utensils for breakfast.

8

David

14 de ago. de 2025

·

Hospedou-se por 1 noite

Clean quiet comfy room. Great gym. Access to running hiking trails. Great spot. Breakfast is average at best. Coffee awful.

Clean quiet comfy room. Great gym. Access to running hiking trails. Great spot. Breakfast is average at best. Coffee awful.

10

Jason

17 de jul. de 2025

·

Hospedou-se por 1 noite

The room was very clean, the lobby and other areas were very nice and well kept. The outside lounge area with the fireplace was a nice place to relax in the evening. The staff was extremely good and amazing. The little shop area with drinks and snacks was very reasonably priced.

The room was very clean, the lobby and other areas were very nice and well kept. The outside lounge area with the fireplace was a nice place to relax in the evening. The staff was extremely good and amazing. The little shop area with drinks and snacks was very reasonably priced.

10

Paula

26 de ago. de 2025

·

Hospedou-se por 1 noite

Best Airport hotwl in Albany! Easy, convenient shuttle. Good breakfast options.

Best Airport hotwl in Albany! Easy, convenient shuttle. Good breakfast options.

10

Jan

5 de jan. de 2025

·

Hospedou-se por 1 noite

Great for an early flight out of Albany! Cheap long term parking and reliable shuttle service and helpful staff.

Great for an early flight out of Albany! Cheap long term parking and reliable shuttle service and helpful staff.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Limpeza

Muitos hóspedes encontraram os quartos e as áreas comuns muito limpos, mas problemas recorrentes incluem odores de animais de estimação ou mofo, cabelos/detritos nos banheiros, carpetes manchados nos corredores e limpeza ausente ou infrequente.

Avaliações dos hóspedes relacionadas

6

Stacey

20 de dez. de 2024

·

Hospedou-se por 1 noite

We liked how secluded it was from the city. Unfortunately when we got into our room, there was food left in the fridge and a candy wrapper in the bed when we pulled the covers down and red candies and hair on the sheets. we ended up sharing the one bed. I am not one to complain. So we were very dissapointed in our cleaniness of our room. I stayed at a Tru in syracuse and really enjoyed it, that is why I picked this hotel. It was also very loud out in the hallways in the middle of the night. I will stick to embassy suites, thats usually what I book. Thank you.

We liked how secluded it was from the city. Unfortunately when we got into our room, there was food left in the fridge and a candy wrapper in the bed when we pulled the covers down and red candies and hair on the sheets. we ended up sharing the one bed. I am not one to complain. So we were very dissapointed in our cleaniness of our room. I stayed at a Tru in syracuse and really enjoyed it, that is why I picked this hotel. It was also very loud out in the hallways in the middle of the night. I will stick to embassy suites, thats usually what I book. Thank you.

10

Nelly

3 de abr. de 2025

·

Hospedou-se por 1 noite

Clean, nice room and modern bathroom. Soft sheets. Nice breakfast. Barb in charge of the breakfast buffet was very friendly and kept the area super clean. Front desk staff was super friendly and professional. Will definitely be back.

Clean, nice room and modern bathroom. Soft sheets. Nice breakfast. Barb in charge of the breakfast buffet was very friendly and kept the area super clean. Front desk staff was super friendly and professional. Will definitely be back.

4

An

8 de abr. de 2025

·

Hospedou-se por 1 noite

The room has a bad smell from the bathroom. The mattress is quite uncomfortable. There are holes on the sheets. I saw a few bugs in the shower. Table was dirty with marks from coffee mugs or glasses. Not sure if anybody cleaned the room! Location is great though, right next to the airport. The hotel itself is nice and modern.

The room has a bad smell from the bathroom. The mattress is quite uncomfortable. There are holes on the sheets. I saw a few bugs in the shower. Table was dirty with marks from coffee mugs or glasses. Not sure if anybody cleaned the room! Location is great though, right next to the airport. The hotel itself is nice and modern.

4

Jeannine

11 de ago. de 2024

·

Hospedou-se por 1 noite

Hotel room didn’t live up to Hilton expectations. Ripped sheet, broken blinds, tile in bathroom missing, thin walls, creaky floors….. The staff was lovely and the rest of the hotel was relatively clean. But our room was certainly run down. We showed pictures to the front desk who apologized about the condition of the room.

Hotel room didn’t live up to Hilton expectations. Ripped sheet, broken blinds, tile in bathroom missing, thin walls, creaky floors….. The staff was lovely and the rest of the hotel was relatively clean. But our room was certainly run down. We showed pictures to the front desk who apologized about the condition of the room.

4

Kerry

29 de mar. de 2025

·

Hospedou-se por 1 noite

Shower not clean. End tanle where phone is dirty. Fitness center dirty. Hallway rugs not vacuumed

Shower not clean. End tanle where phone is dirty. Fitness center dirty. Hallway rugs not vacuumed

4

JOELLE

27 de ago. de 2025

·

Hospedou-se por 1 noite

We checked into this hotel because it was close to the airport and it seemed like a newer hotel. I knew that the hotel did not have amenities, but it did look simple and clean. I should’ve trusted the reviews that said not to stay here. Reject into the first room I believe it was room 335 and the second we opened the door it smelled like wet dog. It was so musty and gross. We called and they told us to come back down so we loved our luggage back downstairs. We were then given room 327 which was just as bad. At this point, we realize that we were not going to get a nice room that didn’t smell awful. Thank God we were only there overnight. I would 100% not recommend this hotel stay not even for an overnight. The hotel is over five years old and it feels like it’s 20 years old. Paying close to $200 is a rip off.

We checked into this hotel because it was close to the airport and it seemed like a newer hotel. I knew that the hotel did not have amenities, but it did look simple and clean. I should’ve trusted the reviews that said not to stay here. Reject into the first room I believe it was room 335 and the second we opened the door it smelled like wet dog. It was so musty and gross. We called and they told us to come back down so we loved our luggage back downstairs. We were then given room 327 which was just as bad. At this point, we realize that we were not going to get a nice room that didn’t smell awful. Thank God we were only there overnight. I would 100% not recommend this hotel stay not even for an overnight. The hotel is over five years old and it feels like it’s 20 years old. Paying close to $200 is a rip off.

4

Joseph

29 de set. de 2025

·

Hospedou-se por 1 noite

We were assigned a first-floor room on arrival, and the moment we opened the door we were hit with a strong wet-dog smell. I called the front desk immediately. The agent apologized and explained it was a pet-friendly room that should have received an extra cleaning, which clearly hadn’t happened. She moved us to a third-floor room, but as a family of four with two small children and lots of bags, hauling everything upstairs was an added burden. On the way, we noticed heavily stained hallway carpet and peeling wallpaper—surprising given that an earlier email described this as a “brand-new” property. The third-floor room was cleaner, but the same animal odor seemed to linger through the night. Front desk service was courteous, but housekeeping and maintenance fell well short of expectations, and the “brand-new” description felt misleading. This stay did not meet basic standards for cleanliness or condition. Management needs to address deep cleaning of pet rooms, carpet replacement, and wall repairs before calling this property new.

We were assigned a first-floor room on arrival, and the moment we opened the door we were hit with a strong wet-dog smell. I called the front desk immediately. The agent apologized and explained it was a pet-friendly room that should have received an extra cleaning, which clearly hadn’t happened. She moved us to a third-floor room, but as a family of four with two small children and lots of bags, hauling everything upstairs was an added burden. On the way, we noticed heavily stained hallway carpet and peeling wallpaper—surprising given that an earlier email described this as a “brand-new” property. The third-floor room was cleaner, but the same animal odor seemed to linger through the night. Front desk service was courteous, but housekeeping and maintenance fell well short of expectations, and the “brand-new” description felt misleading. This stay did not meet basic standards for cleanliness or condition. Management needs to address deep cleaning of pet rooms, carpet replacement, and wall repairs before calling this property new.

10

Jason

17 de jul. de 2025

·

Hospedou-se por 1 noite

The room was very clean, the lobby and other areas were very nice and well kept. The outside lounge area with the fireplace was a nice place to relax in the evening. The staff was extremely good and amazing. The little shop area with drinks and snacks was very reasonably priced.

The room was very clean, the lobby and other areas were very nice and well kept. The outside lounge area with the fireplace was a nice place to relax in the evening. The staff was extremely good and amazing. The little shop area with drinks and snacks was very reasonably priced.

4

Marie

14 de out. de 2025

·

Hospedou-se por 1 noite

the walls are paper thin. we could hear the family next door as if they were in our room. kept us up most of the night. once they fell asleep, we could hear them snoring!! and thats while wearing ear plugs. the A/C in room was also super loud, actually worked to drown out snoring beds were comfy clean hotel breakfast was only ok i would not stay again cause no way to get a good night sleep between the neighboors and the noisy A/C

the walls are paper thin. we could hear the family next door as if they were in our room. kept us up most of the night. once they fell asleep, we could hear them snoring!! and thats while wearing ear plugs. the A/C in room was also super loud, actually worked to drown out snoring beds were comfy clean hotel breakfast was only ok i would not stay again cause no way to get a good night sleep between the neighboors and the noisy A/C

10

Alexis

9 de fev. de 2025

·

Hospedou-se por 1 noite

Front desk was very nice, breakfast area was clean and tidy. Room was also very clean

Front desk was very nice, breakfast area was clean and tidy. Room was also very clean

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Quartos

Os quartos modernos e minimalistas são básicos e pequenos, com espaço de armazenamento limitado (muitas vezes sem armário) e camas plataforma. A transferência de ruído pelas paredes/portas finas e o ar condicionado barulhento são notados; a maioria acha as camas confortáveis, embora alguns relatem colchões duros ou irregulares.

Avaliações dos hóspedes relacionadas

6

Tom

18 de nov. de 2024

·

Hospedou-se por 3 noites

Loved the property setting, service, price and amenities. Heat in room 132 ran like A/C for first 5 minutes whenever the thermostat kicked on. Bed platform was too large for king size bed and created a painful hazard to kneecaps when walking around the corners. Be aware. Otherwise, a very nice place with just a couple issues that should be easy to fix.

Loved the property setting, service, price and amenities. Heat in room 132 ran like A/C for first 5 minutes whenever the thermostat kicked on. Bed platform was too large for king size bed and created a painful hazard to kneecaps when walking around the corners. Be aware. Otherwise, a very nice place with just a couple issues that should be easy to fix.

4

William

3 de out. de 2024

·

Hospedou-se por 1 noite

The room is far too small for a king bed. There is not enough room to walk around the desklet chair and the bed. And, the bed sits on a platform that has protruding sharp corners which clipped my shins every time I walked around it -- particularly at night. Everything looks like it was designed by a bunch of 24 year old new employees to Hilton. No closet? Just pegs and three hangers? The room looks sloppy all of the time. And, at 9 pm, after 12 hours of driving that day, the damn TV burst to life unexpectedly, woke me up and said "Welcome William!" Who's dumb idea was that? Everything was clean and new, but it was so gratuitously Gen Z that I decided to never return. I like most Hilton brands, but for now, Tru is dead to me. Back to the stability and good engineering of Hampton Inn. Unfortunately, since the building has hard walls on the too-too small rooms, it will need to be torn down when this brand fails.

The room is far too small for a king bed. There is not enough room to walk around the desklet chair and the bed. And, the bed sits on a platform that has protruding sharp corners which clipped my shins every time I walked around it -- particularly at night. Everything looks like it was designed by a bunch of 24 year old new employees to Hilton. No closet? Just pegs and three hangers? The room looks sloppy all of the time. And, at 9 pm, after 12 hours of driving that day, the damn TV burst to life unexpectedly, woke me up and said "Welcome William!" Who's dumb idea was that? Everything was clean and new, but it was so gratuitously Gen Z that I decided to never return. I like most Hilton brands, but for now, Tru is dead to me. Back to the stability and good engineering of Hampton Inn. Unfortunately, since the building has hard walls on the too-too small rooms, it will need to be torn down when this brand fails.

8

Élyse

19 de jan. de 2025

·

Hospedou-se por 1 noite

Brand new hotel close to the airport. Great breakfast option. My only negative comment is that the walls are thin and I could clearly hear my neighbours on both sides of my toom.

Brand new hotel close to the airport. Great breakfast option. My only negative comment is that the walls are thin and I could clearly hear my neighbours on both sides of my toom.

8

Michael

17 de abr. de 2025

·

Hospedou-se por 1 noite

Nice clean property. Staff are nice. Breakfast was OK. Hotel is kind of in the woods. Nice and quiet except for the occasional jet plane. The decor is cool. Its like staying in an ikea

Nice clean property. Staff are nice. Breakfast was OK. Hotel is kind of in the woods. Nice and quiet except for the occasional jet plane. The decor is cool. Its like staying in an ikea

8

Stephen

25 de jul. de 2024

·

Hospedou-se por 1 noite

This is a very new and modern hotel. Figuring out the TV controls, clock and even soap/shampoo dispensers seemed more challenging than necessary though.

This is a very new and modern hotel. Figuring out the TV controls, clock and even soap/shampoo dispensers seemed more challenging than necessary though.

10

Michelle

21 de out. de 2024

·

Hospedou-se por 1 noite

Beds were comfortable. Looked brand new and well appointed. Room was a bit tight for 4 people. It could have been 2’ wider and then I would give it 5 stars. We kept banging into each other. For a solo traveler it’s perfect. I would stay again when visiting family.

Beds were comfortable. Looked brand new and well appointed. Room was a bit tight for 4 people. It could have been 2’ wider and then I would give it 5 stars. We kept banging into each other. For a solo traveler it’s perfect. I would stay again when visiting family.

8

Brian

25 de jul. de 2024

·

Hospedou-se por 1 noite

The rooms are small, and no place to really store your stuff. Everything else was great

The rooms are small, and no place to really store your stuff. Everything else was great

4

Marie

14 de out. de 2025

·

Hospedou-se por 1 noite

the walls are paper thin. we could hear the family next door as if they were in our room. kept us up most of the night. once they fell asleep, we could hear them snoring!! and thats while wearing ear plugs. the A/C in room was also super loud, actually worked to drown out snoring beds were comfy clean hotel breakfast was only ok i would not stay again cause no way to get a good night sleep between the neighboors and the noisy A/C

the walls are paper thin. we could hear the family next door as if they were in our room. kept us up most of the night. once they fell asleep, we could hear them snoring!! and thats while wearing ear plugs. the A/C in room was also super loud, actually worked to drown out snoring beds were comfy clean hotel breakfast was only ok i would not stay again cause no way to get a good night sleep between the neighboors and the noisy A/C

8

Nancy

7 de nov. de 2024

·

Hospedou-se por 1 noite

Very clean, comfortable stay. Bathroom is spacious. Room is Very bare bones - no dressers, only shelving, no closet, just a half rod with hangers. Walls were very thin - we could hear everyone in the hall.

Very clean, comfortable stay. Bathroom is spacious. Room is Very bare bones - no dressers, only shelving, no closet, just a half rod with hangers. Walls were very thin - we could hear everyone in the hall.

10

Andrew

8 de fev. de 2025

·

Hospedou-se por 2 noites

This is a discounted Hilton property with a modern and somewhat minimalist vibe. It’s perfect to stay for a short term, as it is very clean, the beds are great and the staff was helpful and friendly. There is also a free shuttle running to the airport and nearby destinations. It is worth pointing out that the rooms are minimal, with no closet, no luggage stands, no drawers, no microwave or coffee maker, slightly smaller shower. This was no issue for us but might be important to some people.

This is a discounted Hilton property with a modern and somewhat minimalist vibe. It’s perfect to stay for a short term, as it is very clean, the beds are great and the staff was helpful and friendly. There is also a free shuttle running to the airport and nearby destinations. It is worth pointing out that the rooms are minimal, with no closet, no luggage stands, no drawers, no microwave or coffee maker, slightly smaller shower. This was no issue for us but might be important to some people.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Serviço

Os funcionários são frequentemente descritos como simpáticos, atenciosos e eficientes, especialmente com o serviço de translado. Alguns hóspedes tiveram problemas com atrasos ou falta de translado, erros no check-in ou na atribuição de quartos e interações ocasionais rudes ou pouco prestativas.

Avaliações dos hóspedes relacionadas

10

Abu

17 de nov. de 2024

·

Hospedou-se por 1 noite

Very good service!

Very good service!

10

Ethan

11 de ago. de 2025

·

Hospedou-se por 2 noites

Quick access to the hotel and in a safe and clean area! The entire staff was friendly and helpful but special thanks to George who went above and beyond. The rooms were clean and quiet. The hotel offers transportation to and from the hotel at any time, no need to wait a long time or schedule a time. They also will provide rides within a 3 mile radius! Highly recommend if staying in Albany

Quick access to the hotel and in a safe and clean area! The entire staff was friendly and helpful but special thanks to George who went above and beyond. The rooms were clean and quiet. The hotel offers transportation to and from the hotel at any time, no need to wait a long time or schedule a time. They also will provide rides within a 3 mile radius! Highly recommend if staying in Albany

2

Lang Thi

27 de jun. de 2025

·

Hospedou-se por 3 noites

I am writing to formally express my disappointment with the service I received during my recent stay at your hotel. First, I had to wait for two and a half hours to check in, only to be told by the new group of receptionists at 3:00 PM that they were unaware guests were waiting. This is unacceptable and shows poor communication and management at the front desk. Second, during my three-day stay, housekeeping never came to clean my room, despite my repeated requests. I asked multiple times for my room to be cleaned, but no one ever showed up. This level of service is far below what I expect from a hotel of your standard, and it significantly impacted my experience.

I am writing to formally express my disappointment with the service I received during my recent stay at your hotel. First, I had to wait for two and a half hours to check in, only to be told by the new group of receptionists at 3:00 PM that they were unaware guests were waiting. This is unacceptable and shows poor communication and management at the front desk. Second, during my three-day stay, housekeeping never came to clean my room, despite my repeated requests. I asked multiple times for my room to be cleaned, but no one ever showed up. This level of service is far below what I expect from a hotel of your standard, and it significantly impacted my experience.

4

John

9 de dez. de 2024

·

Hospedou-se por 2 noites

We usually enjoy our stay at Tru by the airport, however I was not pleased with the check in this time. I was given keys to a room. Went to room and they didn’t work. Went back to front desk and they were reprogrammed. No apology. Went back to room and keys worked, only to find the room was already occupied. Thank god no one was there at the time. Went back to front desk to find I was given the wrong room. Again, no apology. My god I could have been put in a dangerous situation.

We usually enjoy our stay at Tru by the airport, however I was not pleased with the check in this time. I was given keys to a room. Went to room and they didn’t work. Went back to front desk and they were reprogrammed. No apology. Went back to room and keys worked, only to find the room was already occupied. Thank god no one was there at the time. Went back to front desk to find I was given the wrong room. Again, no apology. My god I could have been put in a dangerous situation.

10

CONSUELA

17 de abr. de 2025

·

Hospedou-se por 1 noite

Staff were very nice, friendly. The only negative I would say is that the whole corridor from the elevator going into a lot of the rooms including mine had trash or crumbs which I thought was strange and I’ve never seen that at any hotel I’ve ever stayed at. Other than that all was good!!

Staff were very nice, friendly. The only negative I would say is that the whole corridor from the elevator going into a lot of the rooms including mine had trash or crumbs which I thought was strange and I’ve never seen that at any hotel I’ve ever stayed at. Other than that all was good!!

6

Gabriela

24 de jun. de 2025

·

Hospedou-se por 1 noite

As an airport hotel, it was fine. No frills but it was clean. On both times that I stayed, I waited for over 30 minutes to be picked up by the free shuttle though the location is about 2 minutes' drive away. The second time I had to call again to remind them that I was waiting, as no one told the driver, apparently... something to work on!

As an airport hotel, it was fine. No frills but it was clean. On both times that I stayed, I waited for over 30 minutes to be picked up by the free shuttle though the location is about 2 minutes' drive away. The second time I had to call again to remind them that I was waiting, as no one told the driver, apparently... something to work on!

6

Bryan

4 de ago. de 2024

·

Hospedou-se por 1 noite

When checking in, the staff at the front desk was more interested in talking to/gossiping with each other than they were in checking me into the property. I had to extract all information that might be relevant to my stay (like when the airport shuttle left) as opposed to being offered it. I heard the woman at the front desk say that she was annoyed that a guest was annoyed at having to wait for the airport shuttle. I overheard her say “if he’s that worried about it, he can just walk.” When the big moment finally came, the airport shuttle driver knew almost nothing about the airport. Like “which way is American?” The lack of knowledge wasn’t an issue but the “i don’t know, I’ve never been to this airport” answer seemed like an unprofessional answer.

When checking in, the staff at the front desk was more interested in talking to/gossiping with each other than they were in checking me into the property. I had to extract all information that might be relevant to my stay (like when the airport shuttle left) as opposed to being offered it. I heard the woman at the front desk say that she was annoyed that a guest was annoyed at having to wait for the airport shuttle. I overheard her say “if he’s that worried about it, he can just walk.” When the big moment finally came, the airport shuttle driver knew almost nothing about the airport. Like “which way is American?” The lack of knowledge wasn’t an issue but the “i don’t know, I’ve never been to this airport” answer seemed like an unprofessional answer.

10

JELLIEZET

28 de jul. de 2024

·

Hospedou-se por 1 noite

Super friendly and professional staff!

Super friendly and professional staff!

10

William

4 de jul. de 2024

·

Hospedou-se por 1 noite

Front desk person. Young lady was fabulous

Front desk person. Young lady was fabulous

10

Stephen

17 de nov. de 2025

·

Hospedou-se por 1 noite

Maya the front desk manager was amazing. So friendly. It’s staff like her that will make me be a dedicated Hilton member. Beautiful property too

Maya the front desk manager was amazing. So friendly. It’s staff like her that will make me be a dedicated Hilton member. Beautiful property too

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Resumo gerado por IA com base em avaliações recentes dos hóspedes

Localização

Localização isolada e arborizada a poucos minutos do Aeroporto de Albany, conveniente para voos cedo, com lojas e restaurantes próximos. Várias avaliações mencionam sinalização ou direções de GPS confusas e observam que não é perto do centro da cidade.

Avaliações dos hóspedes relacionadas

10

Patricia

12 de nov. de 2025

·

Hospedou-se por 1 noite

Great service, super convenient to the airport

Great service, super convenient to the airport

8

John

7 de set. de 2025

·

Hospedou-se por 2 noites

Convenient to the airport

Convenient to the airport

10

Shelley

24 de jul. de 2025

·

Hospedou-se por 1 noite

Hard to find initially with GPS

Hard to find initially with GPS

10

Robin

1 de jul. de 2025

·

Hospedou-se por 1 noite

Located in a forest by a nature trail, this hotel is a seven-minute shuttle drive from the airport. There's a nature trail behind it, a great paved trail. Also, the shuttle can take you to a restaurant and pick you up. They have a list of the restaurants. Great service!

Located in a forest by a nature trail, this hotel is a seven-minute shuttle drive from the airport. There's a nature trail behind it, a great paved trail. Also, the shuttle can take you to a restaurant and pick you up. They have a list of the restaurants. Great service!

10

James

19 de out. de 2024

·

Hospedou-se por 1 noite

Convenient to ALB airport.

Convenient to ALB airport.

10

Kevin

14 de nov. de 2024

·

Hospedou-se por 1 noite

The property was very quiet, near restaurants and 4 minutes from the Albany airport.

The property was very quiet, near restaurants and 4 minutes from the Albany airport.

8

Michael

17 de abr. de 2025

·

Hospedou-se por 1 noite

Nice clean property. Staff are nice. Breakfast was OK. Hotel is kind of in the woods. Nice and quiet except for the occasional jet plane. The decor is cool. Its like staying in an ikea

Nice clean property. Staff are nice. Breakfast was OK. Hotel is kind of in the woods. Nice and quiet except for the occasional jet plane. The decor is cool. Its like staying in an ikea

10

Scott

14 de nov. de 2024

·

Hospedou-se por 1 noite

Great location right next to the airport.

Great location right next to the airport.

10

Jihyeong

23 de mai. de 2025

·

Hospedou-se por 1 noite

I liked how the hotel was close to Albany Airport and shopping mall.

I liked how the hotel was close to Albany Airport and shopping mall.

10

Karen

25 de out. de 2024

·

Hospedou-se por 1 noite

Property is wonderful, off the main road and very quiet, treed setting. Signage could be better, the hotel is in behind another Hilton property and not visible from the raid, maybe some directional signage in advance of the driveway would help?

Property is wonderful, off the main road and very quiet, treed setting. Signage could be better, the hotel is in behind another Hilton property and not visible from the raid, maybe some directional signage in advance of the driveway would help?

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Resumo gerado por IA com base em avaliações recentes dos hóspedes

Jantar

O café da manhã é frequentemente elogiado pela variedade e custo-benefício, mas a consistência varia, com alguns achando os itens medíocres, não muito quentes ou o café ruim.

Avaliações dos hóspedes relacionadas

8

Rivera

16 de nov. de 2024

·

Hospedou-se por 1 noite

Convenient location. Poor quality breakfast.

Convenient location. Poor quality breakfast.

10

Lisken

3 de nov. de 2025

·

Hospedou-se por 1 noite

Good breakfast, pleasant staff, lots of plugs/USB ports, clean and attractive enough. Possible improvements: coffee maker in room; plain (unsweetened) yogurt option at breakfast.

Good breakfast, pleasant staff, lots of plugs/USB ports, clean and attractive enough. Possible improvements: coffee maker in room; plain (unsweetened) yogurt option at breakfast.

6

Meena

4 de dez. de 2024

·

Hospedou-se por 1 noite

I was always happy booking the Hilton till this weekend spent with my husband and kids , we were so disappointed in the breakfast not even a good muffin & we were down by 8am . The coffee was horrible and the breakfast was terrible not even much to choose . We had to go over to a local diner … other than that , I love this place .. don’t say breakfast at the Hilton !!! It’s breakfast from hell !

I was always happy booking the Hilton till this weekend spent with my husband and kids , we were so disappointed in the breakfast not even a good muffin & we were down by 8am . The coffee was horrible and the breakfast was terrible not even much to choose . We had to go over to a local diner … other than that , I love this place .. don’t say breakfast at the Hilton !!! It’s breakfast from hell !

10

Jill

11 de set. de 2024

·

Hospedou-se por 4 noites

Staff was very friendly and helpful. Appreciated the shuttle to and from the airport. Enjoyed the variety of breakfast items. Food was not as hot as we would have liked, but several days were busy with large groups frequently opening the food warmers. Beds were very comfortable! Could have used a little drawer storage, but we made it work and will definitely be back.

Staff was very friendly and helpful. Appreciated the shuttle to and from the airport. Enjoyed the variety of breakfast items. Food was not as hot as we would have liked, but several days were busy with large groups frequently opening the food warmers. Beds were very comfortable! Could have used a little drawer storage, but we made it work and will definitely be back.

10

Kathrin

9 de nov. de 2025

·

Hospedou-se por 1 noite

Clean rooms, friendly staff, great breakfast :)! Added bonus, water at check in

Clean rooms, friendly staff, great breakfast :)! Added bonus, water at check in

10

Nelly

3 de abr. de 2025

·

Hospedou-se por 1 noite

Clean, nice room and modern bathroom. Soft sheets. Nice breakfast. Barb in charge of the breakfast buffet was very friendly and kept the area super clean. Front desk staff was super friendly and professional. Will definitely be back.

Clean, nice room and modern bathroom. Soft sheets. Nice breakfast. Barb in charge of the breakfast buffet was very friendly and kept the area super clean. Front desk staff was super friendly and professional. Will definitely be back.

10

lori

8 de ago. de 2024

·

Hospedou-se por 1 noite

It was clean but sparse…. The breakfast was excellent

It was clean but sparse…. The breakfast was excellent

8

David

14 de ago. de 2025

·

Hospedou-se por 1 noite

Clean quiet comfy room. Great gym. Access to running hiking trails. Great spot. Breakfast is average at best. Coffee awful.

Clean quiet comfy room. Great gym. Access to running hiking trails. Great spot. Breakfast is average at best. Coffee awful.

8

Erika D

28 de out. de 2024

·

Hospedou-se por 4 noites

Friendly, accommodating staff. Good breakfast and breakfast hours. Nice outdoor seating. Airport shuttle was fast and convenient. Netflix option for TV was nice. Great showerheads.

Friendly, accommodating staff. Good breakfast and breakfast hours. Nice outdoor seating. Airport shuttle was fast and convenient. Netflix option for TV was nice. Great showerheads.

10

Marian

13 de out. de 2024

·

Hospedou-se por 2 noites

Clean quite good breakfast

Clean quite good breakfast

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

10

Brian

há 3 semanas

·

Hospedou-se por 1 noite

Bed spreads could use work.

Bed spreads could use work.

10

Kristen

há 3 semanas

·

Hospedou-se por 2 noites

Room was clean although a little small. Room felt dimly lit. Pool was clean and lots of towels available. Right near airport but I heard nothing- which I was worried about. Free breakfast available- on the first morning we had breakfast there was enough available but on the second day they were out of like 1/2 of the food.. I think they couldn't keep up with the group of college guys there. But that stunk for my family because we wound up having to go grab food elsewhere.

Room was clean although a little small. Room felt dimly lit. Pool was clean and lots of towels available. Right near airport but I heard nothing- which I was worried about. Free breakfast available- on the first morning we had breakfast there was enough available but on the second day they were out of like 1/2 of the food.. I think they couldn't keep up with the group of college guys there. But that stunk for my family because we wound up having to go grab food elsewhere.

8

Carol

há 4 semanas

·

Hospedou-se por 1 noite

Basic but good.

Basic but good.

10

karen

30 de set. de 2026

·

Hospedou-se por 1 noite

The late night ladies working the desk and picking us up from the airport are friendly and efficient! Tuesday night. 😊

The late night ladies working the desk and picking us up from the airport are friendly and efficient! Tuesday night. 😊

6

Denise

29 de set. de 2026

·

Hospedou-se por 3 noites

Upon entering the property and room everything was cleaned and looked very nice. My extreme disappointment was with housekeeping. I stayed for 3 nights and saw the same trash in the hallway (where they worked daily) and also my trash can was never emptied. By the 3rd day it was overflowing. Everyone else at the hotel was great but the housekeeping staff needs to be more attentive and care more about the job they do.

Upon entering the property and room everything was cleaned and looked very nice. My extreme disappointment was with housekeeping. I stayed for 3 nights and saw the same trash in the hallway (where they worked daily) and also my trash can was never emptied. By the 3rd day it was overflowing. Everyone else at the hotel was great but the housekeeping staff needs to be more attentive and care more about the job they do.

Políticas da propriedade

Instruções de check-in

Tudo o que você precisa saber para um check-in tranquilo.

Check-in

Checkout

De 15:00 a 00:00

Antes de 12:00

Informações importantes

Políticas adicionais e informações sobre esta propriedade.

Extras opcionais

Serviços adicionais pagos que você pode solicitar.

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Preços para próximas datas

outubro 2026

novembro 2026

Mais barato

Mais caro

Preço médio por noite entre as ofertas, com impostos e taxas.

Preços em USD para 2 hóspedes, atualizados diariamente.

A equipe da recepção vai receber os hóspedes no momento da chegada. A informação fornecida pela propriedade pode ser traduzida com ferramentas automáticas de tradução.

O check-in deve ser feito por alguém que tenha pelo menos 21 anos de idade.

Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
O nome do titular do cartão de crédito utilizado no check-in para despesas extras deve ser o mesmo nome do hóspede titular utilizado na reserva do quarto
Esta propriedade aceita cartões de crédito e cartões de débito. Não são aceitos pagamentos em dinheiro.
Esta propriedade reserva-se o direito de pré-autorizar o cartão de crédito do hóspede antes da chegada.
Pagamento sem dinheiro em espécie disponível
Os recursos de segurança disponíveis na propriedade incluem extintor de incêndio, detector de fumaça e grades para janelas
A acomodação afirma que segue as orientações de limpeza e higienização indicadas por CleanStay (Hilton).

É necessário reservar os seguintes serviços: horários para jogo de golfe. As reservas podem ser feitas contatando hotel antes da viagem usando as informações para contato fornecidas na confirmação da reserva.
A propriedade possui quartos conectados ou adjacentes, que podem ser solicitados entrando-se em contato diretamente com a propriedade, através do número fornecido na confirmação da reserva.
Pagamento sem dinheiro em espécie disponível para todas as transações e acesso aos quartos por meio de dispositivo móvel.
Há possibilidade de check-in sem contato e check-out sem contato.
Esta propriedade recebe hóspedes de todas as orientações sexuais e identidades de gênero (LGBTQ+ friendly).

Taxa para animais de estimação: USD 50 por acomodação, por estadia
Animais de serviço são isentos de taxas

A lista acima pode estar incompleta. As taxas e os depósitos podem não incluir impostos e estão sujeitos a mudanças.