Holiday Inn Express & Suites - Louisville N - Jeffersonville by IHG

Staff was very helpful , when our a/c wasn't working properly they moved us to another room. Parking was very tight very limited. Would of been nice to find a binder with local eatery's and a TV channel guide. The young lady at the front desk was very knowledgeable and familiar of the area.

The pool was down for repairs. We had looked forward to that but the rooms were spacious and clean.

Pool was not useable which was one of the reasons we booked this hotel. Would have been nice to Know ahead of check in. Also, floor was being mopped constantly, which is great for cleanliness, but it was TOO wet and I almost fell several times.

The complimentary breakfast was outstanding! Hotel was very clean. Parking is well lighted.

The staff was amazing! The lady setting up breakfast was helpful with the children. Wish the pool hadn't been over chlorinated, bothed all our skin and eyes.

Smooth check in. Newer hotel with nice lobby. Great pool. Plenty of parking. Clean and modern rooms. Plenty of restaurants nearby.

stayed in hotel for the pool and ended up being closed but wasn’t told that at check in

Not enough parking. Many nights we got the LAST parking space, and it was next to the dumpster where it said “do not park.” Bed was NOT king as advertised. Pull out couch was uncomfortable as couch and bed. Entire building very muggy and humid, mad it hard to sleep. Pool was open 24/7 which was nice!

We stayed here 2 years ago and the pool was down all but 1 day we were there. The pool was closed again this time. Wondering why it is closed so much. Also we used the pull out sofa sleeper and the actual mattress had springs in it and it was horrible to try and sleep on. Breakfast was fine, wasn’t very well stocked and hardly any people there so it wasn’t because of a lot people eating. It was extremely quiet though and that was a huge plus for us.

We were there for 3 nights. The first night we were able to use the pool, but not after that. We were in Spring Break and had 6 kids and were very disappointed. However Ms Joyce in the breakfast area was AMAZING. It was my niece’s birthday our last day there and she went to Krispy Kreme and bought mini donuts for her and sang with us. Each morning she greeted us with so much joy and love for her job. She made sure our kids had what they wanted each morning. She is an asset to this place. Our kids all hugged her bye and thanked her over and over for her kindness to us.

The shower by the tracks need better cleaning . But over all every thing was in good clean working order .

Room could’ve been cleaner. The bathroom floor looked like it needed to be swept and mopped, and the bathtub had mold along the seal. The bed had some random hairs and a couple stains on the sheets. Breakfast was great though and staff was friendly and common areas and other surfaces in the room were clean. Great location with lots of food and shopping close.

They need to clean better the rooms was ver dirty I changed rooms 2 time because they was very dirty hair everywhere shower nasty wit hair headboard dirty… I would’ve let and ask for money back but majority of the rooms was booked up

Room was partially cleaned. Linens were changed but hair all over the bathroom floor, sink counter, and shower. The fan was also leaking water from it in the bathroom directly into the toilet. Both times I inquired about maintenance, they were unavailable. Subpar for an iHG hotel

Hotel was clean but not exceptional. Some mold in the bathroom shower and weird smells in hallway. Only two bath towels in room for a two night stay, room not cleaned in between. Breakfast wasnt ready by posted time, not even coffee. Sidewalks were not salted after snow. Staff was friendly at check-in but that was the only time I saw anyone.

We got in late. The room is not clean. Loose hairs on the nightstand. The bathroom is just nasty. Would not stay if it was not so late. Also it is 11 at night and there are kids running up and down the hallway.

Unfortunately, my bed was not very clean. When I initially took the blankets off, I found a number of small stains. Later on the first night, I found a dead bug (quite small but concerning) on the other side of the bed. Other than that, the staff was nice and I enjoyed the property. However, due to the cleanliness issues, I am not sure that I will be returning to this location again.

Had to call desk several times…no towels in room …no Kleenex..coffee spills on night stand… toilet seat was dirty. Every night I went to room .had to use wer wipes to clean.toilet, phone and remote. Also exhaust fan in bathroom not working.

We stayed at the Holiday Inn as the halfway point while coming home from vacation. We were looking forward to a restful night after driving 11 hours and unfortunately that was not the case. The hotel has quiet hours from 10-7 however these were not adhered to nor was anyone enforcing them. We were kept up all night by loud people in the hallways shouting, running up and down the hall and playing music. It was not a restful night. On top of that, the “suites” were adjoining rooms so we could hear everything in the room next to ours. The blow dryer was extremely loud from next door early in the morning and it sounded like it was in the same room as ours. We could hear EVERYTHING in the bathroom next door. Additionally the phone in our room did not work and was filthy and sticky. The refrigerator did not stay cold and had no adjustments. We ended up having to throw out food that we kept in the fridge because we feared it was spoiled after not being kept cold enough all night. The shade in the room was broken and stuck at an angle and we could not pull it down. The room only had two towels (for 5 people) and I had to go and search for more. We used the pull out sofa and no linens or pillows were provided so I had to go down again to get them from the front desk. None of the hand sanitizer dispensers had anything in them. Our bed had crumbs on the sheets that were not from us. Breakfast was fine, staff was pleasant enough but overall the hotel needs improvements. Will not return.

Very clean and quiet hotel. Stayed for LTL and kt was great.

Good room and breakfast options. Really cool pancake making machine. Area has walkable dining options and is close to Louisville Belle. Only negative was really loud ice machine near the elevator and our room.

We were given a handicapped room which we did not require. We unpacked started showering and I couldn’t get remote window treatments to close so called front desk and she realized this room was supposed to be out of order and not used! She asked if we wanted to more and that was not an option 😞We were all unpacked and showering at the moment! Could not darken room for sleeping 👎 Were not offered a discount! Poor management of a nice place!!

Stayed for 3 nights for a festival with 3 kids and it was exactly what we needed. Beds were comfortable enough that I never noticed pain when I woke up which is shocking. Front desk was easy to deal with and the check in and check out were extremely convenient! Thanks so much!

Love the beds and pillows. Very clean. Spacious room.

Smooth check in. Newer hotel with nice lobby. Great pool. Plenty of parking. Clean and modern rooms. Plenty of restaurants nearby.

Not enough parking. Many nights we got the LAST parking space, and it was next to the dumpster where it said “do not park.” Bed was NOT king as advertised. Pull out couch was uncomfortable as couch and bed. Entire building very muggy and humid, mad it hard to sleep. Pool was open 24/7 which was nice!

We stayed at the Holiday Inn as the halfway point while coming home from vacation. We were looking forward to a restful night after driving 11 hours and unfortunately that was not the case. The hotel has quiet hours from 10-7 however these were not adhered to nor was anyone enforcing them. We were kept up all night by loud people in the hallways shouting, running up and down the hall and playing music. It was not a restful night. On top of that, the “suites” were adjoining rooms so we could hear everything in the room next to ours. The blow dryer was extremely loud from next door early in the morning and it sounded like it was in the same room as ours. We could hear EVERYTHING in the bathroom next door. Additionally the phone in our room did not work and was filthy and sticky. The refrigerator did not stay cold and had no adjustments. We ended up having to throw out food that we kept in the fridge because we feared it was spoiled after not being kept cold enough all night. The shade in the room was broken and stuck at an angle and we could not pull it down. The room only had two towels (for 5 people) and I had to go and search for more. We used the pull out sofa and no linens or pillows were provided so I had to go down again to get them from the front desk. None of the hand sanitizer dispensers had anything in them. Our bed had crumbs on the sheets that were not from us. Breakfast was fine, staff was pleasant enough but overall the hotel needs improvements. Will not return.

Automatic window blinds did not open due to missing remote control in room. They did not have any extra remotes and could not move us to another room for 2 days because there were no rooms available. We were eventually moved to a smaller room.

We enjoyed our stay. The breakfast was by far above and beyond! Our room was in an unacceptable state of disrepair as water had damaged the wall behind the toilet. The room also needs repainting and the window shades are off track. Too many rooms in this building to rent out this room.

Easy check in - wonderful worker at the desk- friendly and welcoming. The room was clean, comfortable and quiet

I would’ve easily given a five star had I not had a slow check in experience. The gal was very friendly, but inexperienced, and it took me 30 minutes to get checked in. Had to wait for the manager to show up to get an issue resolved. Otherwise, I love the location and the room. There were several restaurants and name brand stores right across the street and it was very convenient. I recommend this location compared to other locations in the nearby area. There was a full indoor shopping mall only about 2 miles away as well

Convenient location close to many shops and restaurants plus easy to get to. Staff was friendly.

They did not have our room reserved any longer even though the email I received stated that I was to pay at the property

Room was partially cleaned. Linens were changed but hair all over the bathroom floor, sink counter, and shower. The fan was also leaking water from it in the bathroom directly into the toilet. Both times I inquired about maintenance, they were unavailable. Subpar for an iHG hotel

Our room was canceled by the day time manager with no notice, no phone call, no email, nothing. Check in started at 3, we were there by 7 to check in and found out our room had been given away. We did the reserve now, pay later, and their hotel was overbooked so they gave our room to someone who was willing to pay up front. We were told by staff it had happened to four different people in just that afternoon. Beware of making reservations here! They will leave you in a real bind and act like there is no way for them to make it right!!!

The staff were excellent!

We stayed at the Holiday Inn as the halfway point while coming home from vacation. We were looking forward to a restful night after driving 11 hours and unfortunately that was not the case. The hotel has quiet hours from 10-7 however these were not adhered to nor was anyone enforcing them. We were kept up all night by loud people in the hallways shouting, running up and down the hall and playing music. It was not a restful night. On top of that, the “suites” were adjoining rooms so we could hear everything in the room next to ours. The blow dryer was extremely loud from next door early in the morning and it sounded like it was in the same room as ours. We could hear EVERYTHING in the bathroom next door. Additionally the phone in our room did not work and was filthy and sticky. The refrigerator did not stay cold and had no adjustments. We ended up having to throw out food that we kept in the fridge because we feared it was spoiled after not being kept cold enough all night. The shade in the room was broken and stuck at an angle and we could not pull it down. The room only had two towels (for 5 people) and I had to go and search for more. We used the pull out sofa and no linens or pillows were provided so I had to go down again to get them from the front desk. None of the hand sanitizer dispensers had anything in them. Our bed had crumbs on the sheets that were not from us. Breakfast was fine, staff was pleasant enough but overall the hotel needs improvements. Will not return.

If your looking for rude and unprofessional receptionist and manager, this is the place for you. If things change and you need to cancel they say free of charge what they mean is they will keep your money and not give you a refund if you don't stay. Terrible customer service and poor ethical business they run. Also the toilets run maybe thats why they feel the need to steal peoples money. They were rude to an older couple as I was waiting in line to be helped. Should have known.

Teresa who checked us in at the front desk was fantastic!! She helped us with so much letting us know when breakfast is served and where the pool was at. Best breakfast! The person in the morning who was in charge of the breakfast buffet did a wonderful job. She was so cheerful and thanked everyone for being their guests. Beds are very comfortable. It has been a long time since I have been at such a great hotel. Thank you so much!

From our arrival to the day we left, the front desk staff were welcoming and helpful. I had stayed here before a number of years ago and noticed the upgrades to the lobby and rooms. Very nice! Since we tend to stay at a Holiday Inn Express when we travel we knew what to expect at breakfast, which we enjoy, but this time we met Joyce! She was fantastic, helpful, funny, friendly and efficient. Loved the room. Lots of space to stash and store belongings and bags and to plug in and charge electronics (in the lobby too). What a relief to be able to empty our arms of belongings somewhere other than the beds when we came in! We had 4 adults in this room and it was comfortable and roomy. Wish i had an extra pillow. But that's it for complaints! One thing i really liked is the Dove products in the bathroom ... none of those tiny little wasteful bottles of stuff. And there is a Krispy Kreme directly across from the hotel ... keep a look out for the 'Hot and Now' sign! I highly recommend this hotel.

Very clean and close to a lot of shopping and eating

Convenient location close to many shops and restaurants plus easy to get to. Staff was friendly.

I loved this stay! I'm used to staying in Louisville, but this was such a nice, quiet area. There are many restaurants and shops in walking distance too! Also, the staff were extremely nice. Joyce made breakfast so enjoyable. I will definitely stay here again.

Great location

We stop here every time we drive to visit family in WI. Conveniently just off of the highway in a bustling area with good food and shopping. Safe and very clean.

Great area, numerous nice bar/restaurants on the riverfront close to hotel. Especially enjoyed walking out across the Ohio river after dark on the Big Four pedestrian bridge! Street musicians and bikers/joggers everywhere! An unexpected treat on a beautiful night. On a side note, breakfast was the absolute best we've ever had and probably due to a very attentiv and able cook/mgr, Joyce ! Kudos to her !

This hotel was particularly clean both in the room and the hallways. Breakfast was not only varied and good but still available at 10:00! Very friendly staff, especially the lady in the breakfast room. Would definitely stay here again! Convenient location to eateries and the interstate.

Convenient location, clean rooms, quiet, friendly staff

Great place to stay. Whenever visiting family in Louisville we stay here. Easy access to highway and only minutes away from downtown Louisville. Staff friendly and accommodating.

From our arrival to the day we left, the front desk staff were welcoming and helpful. I had stayed here before a number of years ago and noticed the upgrades to the lobby and rooms. Very nice! Since we tend to stay at a Holiday Inn Express when we travel we knew what to expect at breakfast, which we enjoy, but this time we met Joyce! She was fantastic, helpful, funny, friendly and efficient. Loved the room. Lots of space to stash and store belongings and bags and to plug in and charge electronics (in the lobby too). What a relief to be able to empty our arms of belongings somewhere other than the beds when we came in! We had 4 adults in this room and it was comfortable and roomy. Wish i had an extra pillow. But that's it for complaints! One thing i really liked is the Dove products in the bathroom ... none of those tiny little wasteful bottles of stuff. And there is a Krispy Kreme directly across from the hotel ... keep a look out for the 'Hot and Now' sign! I highly recommend this hotel.

Stopped here on our way to Georgia. Property was clean, beds comfortable and it had a fantastic breakfast and staff tending it.

Hotel was wonderful plus it had one of the best breakfasts we’ve experienced. In addition, JOYCE the breakfast lady was fantastic!! Very friendly concerned about people, kept food full and clean

Hotel was clean but not exceptional. Some mold in the bathroom shower and weird smells in hallway. Only two bath towels in room for a two night stay, room not cleaned in between. Breakfast wasnt ready by posted time, not even coffee. Sidewalks were not salted after snow. Staff was friendly at check-in but that was the only time I saw anyone.

Good location. Breakfast was really good and the “attendant lady” was super nice and kept it very tidy, stocked and clean.

Very comfortable, good value. Better breakfast than most. Location convenient to electric vehicle charger.

Great area, numerous nice bar/restaurants on the riverfront close to hotel. Especially enjoyed walking out across the Ohio river after dark on the Big Four pedestrian bridge! Street musicians and bikers/joggers everywhere! An unexpected treat on a beautiful night. On a side note, breakfast was the absolute best we've ever had and probably due to a very attentiv and able cook/mgr, Joyce ! Kudos to her !

This hotel was particularly clean both in the room and the hallways. Breakfast was not only varied and good but still available at 10:00! Very friendly staff, especially the lady in the breakfast room. Would definitely stay here again! Convenient location to eateries and the interstate.

We stayed here 2 years ago and the pool was down all but 1 day we were there. The pool was closed again this time. Wondering why it is closed so much. Also we used the pull out sofa sleeper and the actual mattress had springs in it and it was horrible to try and sleep on. Breakfast was fine, wasn’t very well stocked and hardly any people there so it wasn’t because of a lot people eating. It was extremely quiet though and that was a huge plus for us.

Clean, front desk staff was friendly, breakfast was lacking.

Teresa who checked us in at the front desk was fantastic!! She helped us with so much letting us know when breakfast is served and where the pool was at. Best breakfast! The person in the morning who was in charge of the breakfast buffet did a wonderful job. She was so cheerful and thanked everyone for being their guests. Beds are very comfortable. It has been a long time since I have been at such a great hotel. Thank you so much!