Fairfield Inn & Suites by Marriott Houston NASA/Webster

The room was nice. Just a few issues; the shower water was luke warm at best, the mini fridge froze everything in it, the thermostat got stuck on 61 the first night, stayed 3 days and never received house keeping, the pool was not heated. On a positive note, the staff was nice, the room and other parts of hotel were clean. Nice little area with a lot of shops and eating options.

Good place to stay. Great breakfast! Beds are comfy, service was friendly, rooms were clean! Pool is open. Just cold!

THE KING MATRESS WAS SAGGY; NEEDS TO BE REPACED. NICE GYM, GOOD BREAKFAST, CLEAN

It was a nice and quiet place. Staff were great and helpful. The pool is not heated but other than that I really enjoyed my stay!

When you walk in the hotel, it has a nice diffuser smell that not soon after will become overbearing. You will realize the diffusers are to mask an awful smell on an upper level. That smell hit us as soon as we stepped off the elevator-a plumbing/sewage type smell that lingered our whole stay. The room was pretty clean, except for the shower curtain. The beds were comfortable. The pool area was nice and well-kept as well. We asked for housekeeping for each day, never received it. Overall the stay was decent but there’s room for improvements.

Everything was great! Friendly staff very welcoming... only downside was the heater in the swimming was not working

Great hotel, only issue swimming pool heater not working

Staff were friendly; however I gave this hotel a low rating based off cleanliness. Our room was dirty. The floor under the pull-out couch appeared as though it had not been cleaned after several guest hotel stays. Trash underneath along with previous guest belongings. After pulling out the bed (pull out couch), we saw a few roaches crawl across the back of the couch/wall. The toilet in the bathroom lifted up when sat on it. The next morning we saw more bugs in the room—crickets this time. The hotel maid never came to clean our room during the entire stay and our trash never got taken out—we traveled with a toddler. We had to take the trash out ourselves. We had to ask for extra towels, the pull out couch did not have bedding and we had to ask for it, TV remote didn’t work and the replacement didn’t work either. Indoor pool had ants all around it. The king mattress sunk in on one side and was very uncomfortable. Lastly, the thermostat didn’t work and so the room would get really cold and then really humid when we would adjust. Will not be staying here again.

The pool was awsome. The water temperature was shy of a spa. Crystal clear water.

Clean and great breakfast. The gym is very nice as well. It was a very nice stay.

The room was nice. Just a few issues; the shower water was luke warm at best, the mini fridge froze everything in it, the thermostat got stuck on 61 the first night, stayed 3 days and never received house keeping, the pool was not heated. On a positive note, the staff was nice, the room and other parts of hotel were clean. Nice little area with a lot of shops and eating options.

Disappointed because generally speaking, Fairfield hotels are always a safe bet and nice stay. When we got off the elevator to get onto the 4th floor, it just smelled old and musty. When we walked in our room, we noticed that parts of the bathroom floor were sticky, parts were slick, and it smelled of urine. We asked them to address it, and they did. Only 3 towels in the bathroom for 4 people. Both times that we had to ask for extra, when we got them, they had a long black hair on them. Our fitted sheet kept coming off of our bed any time we would move, and it had gritty wash wear. No towels at the pool. No one had replaced them. The worst part by far was breakfast. BOTH MORNINGS. They had a very young man running breakfast, probably no more than 21. One of 2 things was going on: either he was lazy and didn’t care, or no one had trained him very well to recognize priorities when it comes to a breakfast setup for guests. Half and Half was empty both mornings. The burners under the food were not turned on, they had red lights that were on zero, so the food was room temp. Eggs laying in their water. The second morning, an empty pan of eggs. Waffle batter out. This was at like 9:15….45 minutes before breakfast was supposed to end. It was just bad honestly. The hotel was very pretty, and besides than the other things mentioned, it was very clean. Staff was friendly enough. It’s a good location.

Very clean property in a great location.

When you walk in the hotel, it has a nice diffuser smell that not soon after will become overbearing. You will realize the diffusers are to mask an awful smell on an upper level. That smell hit us as soon as we stepped off the elevator-a plumbing/sewage type smell that lingered our whole stay. The room was pretty clean, except for the shower curtain. The beds were comfortable. The pool area was nice and well-kept as well. We asked for housekeeping for each day, never received it. Overall the stay was decent but there’s room for improvements.

Hotel was clean. Friendly staff. Breakfast was good too. Location was close to everything. Only thing i wish they would have added in bathroom are some hooks. Not a deal breaker but something that I needed.

Staff were friendly; however I gave this hotel a low rating based off cleanliness. Our room was dirty. The floor under the pull-out couch appeared as though it had not been cleaned after several guest hotel stays. Trash underneath along with previous guest belongings. After pulling out the bed (pull out couch), we saw a few roaches crawl across the back of the couch/wall. The toilet in the bathroom lifted up when sat on it. The next morning we saw more bugs in the room—crickets this time. The hotel maid never came to clean our room during the entire stay and our trash never got taken out—we traveled with a toddler. We had to take the trash out ourselves. We had to ask for extra towels, the pull out couch did not have bedding and we had to ask for it, TV remote didn’t work and the replacement didn’t work either. Indoor pool had ants all around it. The king mattress sunk in on one side and was very uncomfortable. Lastly, the thermostat didn’t work and so the room would get really cold and then really humid when we would adjust. Will not be staying here again.

The staff was friendly and professional but as soon as you walk in the room it smelled as if the filters have not been changed, the room smelled old and mildew. The water pressure was very low whether cold or hot water and the shower was clogged the water filled to the top and very slow drain.

The breakfast was okay. The room was not up to par. Bathroom was not clean.

Rooms were extremely clean! Checking in was fast and accommodating! Loved the call from staff to check on how everything was going! Friendly smiles!

Check in was quick. Hotel was clean and smelled clean. Super quiet.

Absolutely quiet.

Property and room was clean, but the room we stayed had broken microwave.. broken iron stand. Bathroom doors have lock from inside and ppl can end up locking themselves out from the washroom.. unless there is maintenance available you end up without washroom.

Staff are welcoming and very helpful. Room and bathroom were spacious. Convenient location for places to eat and shop. A safe place to stay in Houston.

THE KING MATRESS WAS SAGGY; NEEDS TO BE REPACED. NICE GYM, GOOD BREAKFAST, CLEAN

Rooms are spacious. Decent breakfast. Safe neighborhood and friendly staff.

EVERYTHING WAS GREAT. JUST WISH BEDS AND PILLOWS WERE MORE COMFORTABLE. GREAT LOCATION. A/C WORKS GREAT. DOORS A LITTLE THIN AS YOU CAN HEAR EVERYTHING FROM THE HALLS. OVERALL GREAT CHOICE FOR A HOTEL.

Beds were comfortable. Air con was very loud and hard to use at night as it stopped us sleeping. Rooms were very warm. Quiet area, a little road noise and noise from the hall. Breakfast times on hotels.com are wrong and they are very strict. We made waffles just before 9am and they took away the toppings before we could get them. Staff were not particularly friendly.

AC made a loud noise in the middle of the night and I had to turn it off.

Hotel was very nice and the lady at check in was amazing. The room was clean. The only fault I had was that the room temperature did not go under 71 and for a person who likes a cold room, it did not allow me to sleep well. It made the room feel stuffy.

The air conditioning in room 215 it wasn’t working. We told them and they were supposed to refund us.

Desk clerk was not welcoming. Several interactions with her and she was rude each time. We had a noon check out and housekeeping began knocking on our door at 9:30 and again at 10:30. Breakfast is over at 9 or before.

Check-in was quick considering I had booked this hotel room a few minutes prior to arrival. I had a room booked at another hotel that was in poor condition. The front desk associate at Fairfield Inn was friendly and welcoming.

Waited at the front desk for 20 min with no one at the desk. Actually walked into the back area to ask for assistance and a maintenance worker said she would find the front desk attendant. 10 more minutes later someone comes up front and gets us checked in. Not a great start with someone who has an infant and needs to feed and change her.

Staff was so friendly!

It was great my only issue was housekeeping started knocking on our door at around nine and did this two more times before we checked out, the do not disturb was on door and we were sleeping so it was slightly annoying, other than that it was a good stay

Extremely nice staff at the front desk. The lady was friendly, polite, and very helpful. Area was safe and near plenty to do.

The staff was not helpful at all. We booked our room for multiple days and house cleaning did not even come by or offer towels or empty the trash. We also checked in and out early due to a death in our family and when I asked the front desk lady for a receipt (last night about 8:00) she denied it and said that it was because they had not posted the room for the night so they would not be able to send it in until our scheduled visit has been completed on paper.

Hands down the smoothest checkin I’ve had in a very long time. Staff was very nice and helpful with questions. Took less than 5 min and that was with another guest ahead of me. Lobby was extremely clean and well kept and that appearance carried on all the way to our room. Couldn’t be happier!

The night clerk got upset because we asked for 3 extra pillows. We went back n forth. Pedro is his name. I was there for 1.5 hours. He called the police and told us to vacate the property and did not refund my money. He called me a "N" word and he was getting me off his property.

Rooms were extremely clean! Checking in was fast and accommodating! Loved the call from staff to check on how everything was going! Friendly smiles!

Clean, quiet, breakfast good, room was nice and staff was friendly. Location was good for visit to Nasa and day trip to Galveston. Many places to eat and shopping abundant. We will be staying there again.

Great location- close enough to highway. Plenty of restaurant options nearby

Quick weekend trip. Always stay at this one it’s clean convenient location safe and nice

We were there for an overnight getaway. It’s very convenient if you’re visiting NASA.

Love this property always stay here when I'm on Houston usually every 2 months. Hotel always quiet and staff is wonderful. Area full of different dining options within 5 miles plus shopping the mall is 5 miles away. Oh and my favorite buc cees is like 10 mins away

Our second stay here clean room friendly staff love the area close to restaurants and shopping.

Great stay! Close to everything. Very comfortable beds and staff we very nice. We will stay again next time we are in Webster.

Close to Nasa

Close to medical services.

Great stay, great location for visiting NASA, loads of parking, free breakfast, free coffee all day.

Desk clerk was not welcoming. Several interactions with her and she was rude each time. We had a noon check out and housekeeping began knocking on our door at 9:30 and again at 10:30. Breakfast is over at 9 or before.

The staff was friendly and the room was clean and the breakfast was nice and hot!

Disappointed because generally speaking, Fairfield hotels are always a safe bet and nice stay. When we got off the elevator to get onto the 4th floor, it just smelled old and musty. When we walked in our room, we noticed that parts of the bathroom floor were sticky, parts were slick, and it smelled of urine. We asked them to address it, and they did. Only 3 towels in the bathroom for 4 people. Both times that we had to ask for extra, when we got them, they had a long black hair on them. Our fitted sheet kept coming off of our bed any time we would move, and it had gritty wash wear. No towels at the pool. No one had replaced them. The worst part by far was breakfast. BOTH MORNINGS. They had a very young man running breakfast, probably no more than 21. One of 2 things was going on: either he was lazy and didn’t care, or no one had trained him very well to recognize priorities when it comes to a breakfast setup for guests. Half and Half was empty both mornings. The burners under the food were not turned on, they had red lights that were on zero, so the food was room temp. Eggs laying in their water. The second morning, an empty pan of eggs. Waffle batter out. This was at like 9:15….45 minutes before breakfast was supposed to end. It was just bad honestly. The hotel was very pretty, and besides than the other things mentioned, it was very clean. Staff was friendly enough. It’s a good location.

Very nice staff. Clean room. Great breakfast buffet. Hotel was very quiet. Overall great stay.

Clean and affordable. We stayed 2 nights and both mornings they ran out of breakfast food. People were waiting in the eating area for more food to come out. On the second/last day we ended up leaving to go to IHOP

Beds were comfortable. Air con was very loud and hard to use at night as it stopped us sleeping. Rooms were very warm. Quiet area, a little road noise and noise from the hall. Breakfast times on hotels.com are wrong and they are very strict. We made waffles just before 9am and they took away the toppings before we could get them. Staff were not particularly friendly.

I really loved that the hotel & property was clean and inviting!! It was modern looking outside, in the hotel's common areas, and the room. They had great breakfast options and something for those that are gluten free!! I would stay at this hotel the next time that I'm in the area and would recommend it to my friends.

They stopped providing one of the warm food options at 8:30 during breakfast on a Saturday, saying that they ran out, while there were still many guests who haven't had any. Not sure if it's the employee herself or if it came from the management. For a property like this, there is no reason to go cheap.

Fine Property, easy to get to, comfortable clean room, good breakfast for the price point. Would consider it again.

Everything about the hotel was great! The room was clean, neat, and well laid out. However, there was a smell in the bathroom that lingered for a day that was like someone used the bathroom, and no amount of deodorizer helped. We concluded that it must have come from the plumbing. No other explanation. Other than that it was a wonderful room/hotel. Breakfast was great! Plenty of hot coffee and selection even for someone with celiac disease!