Name: Kimpton - Pittman Hotel by IHG
Address: 2551 Elm Street, Deep Ellum, Dallas, Texas, USA, Dallas, Texas, US
Price range: 148 $–739 $ per night
Rating: 8.83

Was Gäste sagen

Das Kimpton - Pittman Hotel by IHG erhält Lob für freundlichen Service, stilvolle, moderne Zimmer und eine lebendige Lage in Deep Ellum. Wiederkehrende Beschwerden beziehen sich auf Lärm durch Clubs und Züge in den späten Stunden, teures Valet-Parking sowie gelegentliche Mängel bei der Reinigung oder Instandhaltung.

Ausstattung wie die abendliche Weinzeit, der Pool und das Fitnesscenter sowie die haustierfreundlichen Aufmerksamkeiten sind hervorzuheben. Die Zimmer sind im Allgemeinen komfortabel mit hohen Decken, aber einige Gäste erwähnen fehlende Kaffeemaschinen oder Schreibtische im Zimmer. Erwarten Sie einen stilvollen, lebhaften Aufenthalt, der am besten für Reisende geeignet ist, die sich nicht an nächtlichem Lärm stören.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Leistungen

Zur modernen Ausstattung gehören ein Pool, ein Fitnesscenter und eine Bar sowie eine beliebte abendliche Weinzeit und haustierfreundliche Vorteile. Das Parken ist oft nur durch Valet-Service möglich und häufig teuer.

Reinigung

Viele Gäste beschreiben sehr saubere Zimmer und öffentlichen Bereiche, aber es gibt wiederkehrende Berichte über versäumte Reinigung, klebrige oder fleckige Oberflächen sowie gelegentliche Wartungsprobleme wie Undichtigkeiten.

Zimmer

Die Zimmer sind modern und komfortabel, oft mit hohen Decken und gut gestalteten Badezimmern. Straßen-, Club- und Zuglärm sind üblich, und in einigen Zimmern fehlt eine Kaffeemaschine oder ein Schreibtisch.

Dienstleistung

Der Service wird häufig als freundlich und zuvorkommend an der Rezeption, beim Valet-Service und in der Bar gelobt. Einige Gäste hatten Probleme mit dem Training oder der Abrechnung sowie mit langsamem oder unregelmäßigem Restaurantservice.

Ähnliche Gästebewertungen

4

Mark

31. Mai 2025

·

Aufenthalt am 3 Nächte

It was an ok place but I expected a little better considering how new it is and the price. My issue is that I booked this hotel two months in advance and the day before I was to arrive, I received a phone call and email from Expedia saying the hotel had to cancel my reservation. I called first, IHG and they confirmed the reservation was good and there was no issue. They also called the hotel property and was told there was no issue with the reservation but that I should also call the hotel and speak with the manager just to be sure. I called but the person who answered would not put on the manager and said he was a supervisor and he could see the reservation was confirmed and there was no issue. I then called Expedia to get an explanation and they said likely my reservation showed up on a list to be canceled due to overbooking by the hotel. I was sent to a specialist within Expedia who also called the hotel and confirmed there was no problem with the reservation and we were good to go. Of course, when I arrived at the hotel and tried to check in, the desk clerk said my reservation had been canceled and was unwilling to help. I asked for a manager and someone came out and I explained the history and they did in the end make something work but not without a confrontation. This also was supposed to be a VIP property and I was supposed to get drink vouchers and a room upgrade but received nothing. When I asked, I got a blank look and no help. Hotel is not managed well.

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6

Grace

3. Okt. 2025

·

Aufenthalt am 1 Nacht

Hotel and room were very nice and clean. 5 stars for the room, location and cleanliness. Where the hotel falls short is the training of the staff. They were very nice but portly trained. Check in resulted in a duplicate rewards account being created and no drink coupons that were supposed to be included. Not sure where the disconnect was but the staff were not interested in trying to resolve the discrepancy. Next interaction was breakfast. Cold coffee, no refills, had to ask for more cream, on and on. Staff very nice when we asked, but had no idea how service should work. 2 stars since they were nice when asked, but I would expect better service at a Kimpton. Checkout was another disappointment. Desk person took keys and dismissed us. I had to ask for a folio and clear up a charge—breakfast was not included as it was supposed to be. We pre purchased that as an add on. I had to correct that. I feel certain if I had not asked, there would have been a charge I would have had to deal with later. Overall, nice facility, staff just needs training.

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10

Leslie

6. Okt. 2025

·

Aufenthalt am 3 Nächte

Location is ideal for walking to tons of bars/restaurants. The service was impeccable form the front desk, valet attendants, to the food service staff! Highly recommend and will be returning!

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10

Artis

21. Nov. 2024

·

Aufenthalt am 2 Nächte

Excellent Customer service

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6

Darlene

29. Aug. 2025

·

Aufenthalt am 2 Nächte

Staff of the hotel are very nice and mostly helpful (we were charged twice and they said they fixed it but still waiting on the refund), however the restaurant staff are horrible. You can’t understand them, they run around but get nothing done, and you have to wait as they slowly bring one item at a time. As for the hotel, it’s not very clean; our side tables had tons of sticky water marks from glasses, it clearly hadn’t been cleaned at all. The bathroom had hairs stuck to the walls, and the cleaning lady never came twice in a town. We had to call and request it although they are supposed to come daily.When she did come she Was there for such a short time, I’m not really sure she did more than make the bed. The area of Deep Ellum is sketchy as hell. We saw multiple drugged out people fighting with cops and our 1 year old almost got run over by a person blowing a red light. I wouldn’t recommend going out after dark, and even during the day you have to dodge homeless drug addicts begging for money. I’ve unfortunately had to stay here three times now since my company pays for it, but I can’t in good conscience recommend this place at all.

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8

Blanca

7. Juli 2025

·

Aufenthalt am 2 Nächte

Great property and typical of most kimptons. Seemed a bit understaffed as they never serviced our room even though we asked. Staff also didn’t answer the phones. We were charged for parking (we didn’t even have a car), so needed to ask them to remove the charge. Area is a little loud/party area, so if you’re looking for a quiet relaxing place, I would stay elsewhere.

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2

Paul

12. Apr. 2024

·

Aufenthalt am 1 Nacht

They charged me for things I prepaid for. It feels fraudulent. Everything in the room has a pricetag to use. I paid a lot for this hotel, I didn't need to feel like I was also getting nickle and dimed for anything including things I prepaid for. I was also assured by the staff prior to my breakfast that it was covered by my room, then they charged my credit card anyways.

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10

David

4. Okt. 2025

·

Aufenthalt am 3 Nächte

Absolute amazing place to stay. Staff all attentive to needs. Elm and Good Restaurant excellent service, food and drinks. Thank you for making our stay the best.

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10

Brandon

2. Jan. 2025

·

Aufenthalt am 1 Nacht

This was totally one of the best hotel experiences I have had. From the moment we arrived the valet was attentive and kind and upon entry I was warmly greeted by all the staff and they clearly worked in tandem so well getting guests checked in. Patrick at the front desk was amazing. The complimentary beer and water was a nice surprise as we were checking in. He was so thoroughly in explaining where my room was, the best way to get there and how to use the room key to control the power in the room. 10 minutes after settling in, Patrick was texting me to make sure there wasn’t anything else we needed and if there were any issues with the room. We had a drink in the bar and the staff there was so friendly and attentive. Then we enjoyed the complimentary wine hour with hors d'oeuvres while listening to vinyl. The location was perfect walking distance to dinner and nightlife and upon arriving super late after celebrating NYE the front desk staff were welcoming and kind again offering waters and checking to see if we needed an extra hour or so for checkout the next day. This is now my go to Dallas hotel and I’ve already recommended it to several friends.

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10

Rebecca

22. Feb. 2023

·

Best customer service I’ve had in a long time!

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War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Standort

Die Lage in Deep Ellum ist fußläufig zu Restaurants, Bars und Veranstaltungsorten. Mehrere Gäste haben den starken nächtlichen Lärm und einige Bedenken hinsichtlich der Sicherheit in der Umgebung festgestellt.

Gastronomie

Elm & Good und die Bar erhalten viele Komplimente, und die kostenlose abendliche Weinzeit ist beliebt. Qualität und Personalbesetzung beim Frühstück und beim Zimmerservice sind inkonsistent, mit Berichten über Verzögerungen oder falsche Bestellungen.

Monat	Durchschnittspreis
Januar	198 $
Februar	218 $
März	212 $
April	262 $
Mai	254 $
Juni	310 $
Juli	205 $
September	231 $
Oktober	262 $
November	218 $
Dezember	188 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $396	16 $487	17 $240	18 $228	19 $240
20 $148	21 $148	22 $373	23	24 $390	25 $313	26 $334
27 $266	28 $386	29 $373	30 $371

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1 $268	2 $268	3 $229
4 $263	5 $363	6 $419	7 $419	8 $436	9 $739	10 $736
11 $213	12 $220	13 $225	14 $218	15 $200	16 $193	17 $197
18 $179	19 $191	20 $235	21 $224	22 $226	23 $283	24 $287
25 $192	26 $258	27 $393	28 $350	29 $223	30 $205	31 $221

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Monatliche Durchschnittspreise

Über diese Unterkunft

Standort

Zimmeroptionen

Zimmer, 1 King-Bett, rollstuhlgeeignete Dusche (Mobility)

Zimmer, 1 King-Bett

Suite, 1 King-Bett (Historic Pythias)

Suite, 1 King-Bett (Epic)

Presidential-Suite, 1 King-Bett

Suite, 1 Schlafzimmer, rollstuhlgeeignete Dusche (Mobility)

Suite, 2 Queen-Betten (Historic Sydney)

Suite, 2 Queen-Betten, barrierefrei (Historic Sydney)

Premium-Zimmer, 1 King-Bett

Suite, 1 King-Bett (Pittman)

Zimmer, 1 King-Bett, barrierefrei, Nichtraucher (Communications)

Zimmer, 1 King-Bett, barrierearme Badewanne (Mobility)

Zimmer, 1 King-Bett (Top Floor)

Zimmer, 2 Queen-Betten

Zimmer (Essential)

Zimmer, 2 Queen-Betten (Top Floor)

Suite, 1 King-Bett, barrierefrei (Historic Pythias)

Zimmer, 2 Queen-Betten, barrierearme Badewanne (Mobility)

Suite, 1 Schlafzimmer (Dining Area)

Gästebewertungen

Fantastisch

Was Gäste sagen

Richtlinien der Unterkunft

Check-in-Anleitungen

Gut zu wissen

Optionale Extras

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