Tru by Hilton Grove City Columbus

Pros: Staff were awesome and property was super clean and new with a good fitness centre. Cons: Air conditioning was very noisy, bed was somewhat uncomfortable and there was a fair bit of highway noise, but we were on the highway side of the hotel.

Friendly staff. Gorgeous lobby with lots of amenities. Great breakfast options.

If iwould have directly booked thro Hilton it may have been better. The third party had said there were certain amenities and things of that nature. If there were they werent given to me. Ill let you know what they did have that was promosed. "Game"room. Was ONE pool table( didnt have all the balls to play 8ball, enough to play 9ball tho) thats not billards. They have many common areas in lobby with tv. They had an indoor pool closed at 10. Gym open 247. You had to go get a bucket of ice then they had despensers on every floor. They had a buffet breakfast from 6am-10am it was really nice, but nothing special. I was supposed to have a microwave in my room. I had a fridge( no ice box) there was ONE microwave in lobby near where you can buy a personal stoufers meal for 9$ drinks and alcohol for money and heat it up there. Says they have robes. I had none. I expected a lot it being a hilton. Im not sure if it was like i said booked thro a third party so i wasnt given the room i payed way too much for. Idk if it was the hotel. I want to give it 5 stars but it was the worst hilton ive been to even tho i t was still a nice hotel. Great to bring family always i just expect a lot from them and i dont knkw who messed that up but this particular stay qasnt great. Other guest and childern were so loud i eounder if they knew that you can hear everytthing above yo uand out side your door?,i know. That for what i paid i should have had a better stay. Great hotel i just got bandoozled by 3rd

Very clean. Kept kids occupied with pool. Fitness and fireplace outside.

The pool was closed which was a bummer and the fire alarm went off at 7:45a, we had to evacuate the building. The floor was sticky and the room was pretty small. Great location and close proximity to the ball field for travel baseball. The breakfast in the morning was great!

Pool was clean rooms was clean they had a pool table great breakfast lovely hotel

The property is clean, the pool was awesome, the staff was phenomenal! I will keep this in my favorites for this area

Staff was so nice! Breakfast was excellent. We really enjoyed the billiards table and the board games available in the lobby.

Everything was perfect! Huge lobby with cool hanging chairs and other comfortable spots to hang out. Our room was super clean. Bed very comfortable! Hotel staff all very friendly. Breakfast was great! Definitely will stay here anytime we are in this area!!

AMAZING STAFF , GREAT POOL, CLEAN , WELL ORGANIZED , SUPER HOTEL !!!!!!!!!!!!!!!!!!!!!!!!!!!

Very very nice and clean.

Cleanliness could have stepped up, but not real bad. Shower scum & dusty otherwise great! Beds comfy, newer & re-done. Would stay again

Very clean

Great stay. Place was clean and spacious

The place was nice but our room was dirty. When we first walked in there was mud all over the floor, food crumbs all along our bed and the bathroom was dirty.

This property was clean, bright and well taken care of. The staff was very friendly and remembered you when returning to the lobby.

Great clean room, easy check in and out. Breakfast had lots to choose from.

Clean and smelled so good

Comfortable beds and quiet, clean room!

My husband and I really enjoyed our stay! The hotel was clean, friendly staff, great rooms and good breakfast!

All was great, except for the bed, it was very very hard.

Pros: Staff were awesome and property was super clean and new with a good fitness centre. Cons: Air conditioning was very noisy, bed was somewhat uncomfortable and there was a fair bit of highway noise, but we were on the highway side of the hotel.

The most uncomfortable beds! Between those, and the loudness of the air conditioner, we barely slept all night! No in room coffee, no comfortable chair. Will NOT ever stay at a TRU hotel again.

It was nice in the rooms, however we heard the outside door opening and closing all night

Everything was great, with the exception of the design of the bed foundations. They were basically a wooden frame with the mattress on top. The frame was fastened to the floor and larger than the mattress. This caused me to smack my shins several times and curse this design. Other than that, it is a nice new hotel, very clean.

Great staff & bathroom. The squeeze soap inside showers are not for the 50s & up ladies - waaay too hatd to squeeze out! Poor sheets, pillows & mattess. The lobby seats in sitting area by the rattan hanging chairs side have lots of crumbs & spots on them.

The room had a bed and the TV and one chair. That’s it no other furniture. Kind of felt like a dorm room, but it was convenient for one night near the airport and it was clean. And the price was right.

Breakfast was adequate. Hotel is very close to the freeway and there was a lot of highway noise. The rhinoceros in the room above didn't help either.

If iwould have directly booked thro Hilton it may have been better. The third party had said there were certain amenities and things of that nature. If there were they werent given to me. Ill let you know what they did have that was promosed. "Game"room. Was ONE pool table( didnt have all the balls to play 8ball, enough to play 9ball tho) thats not billards. They have many common areas in lobby with tv. They had an indoor pool closed at 10. Gym open 247. You had to go get a bucket of ice then they had despensers on every floor. They had a buffet breakfast from 6am-10am it was really nice, but nothing special. I was supposed to have a microwave in my room. I had a fridge( no ice box) there was ONE microwave in lobby near where you can buy a personal stoufers meal for 9$ drinks and alcohol for money and heat it up there. Says they have robes. I had none. I expected a lot it being a hilton. Im not sure if it was like i said booked thro a third party so i wasnt given the room i payed way too much for. Idk if it was the hotel. I want to give it 5 stars but it was the worst hilton ive been to even tho i t was still a nice hotel. Great to bring family always i just expect a lot from them and i dont knkw who messed that up but this particular stay qasnt great. Other guest and childern were so loud i eounder if they knew that you can hear everytthing above yo uand out side your door?,i know. That for what i paid i should have had a better stay. Great hotel i just got bandoozled by 3rd

Everything was good. The beds need some inprovement though. Rough night of sleep

Rooms were not even close to being available at the posted check-in time of 3pm due to “staff shortage” or “linens still in the dryer” or “we are a double property and only have 4 cleaning people.” In 4 hours, that cleaning crew had only l cleaned 3 rooms! We had to settle for a smaller room over an hour later just so we could get ready for an event we were already made late for. We later found out the hotel was overbooked for the second night in a row, so we were lucky to get a room at all. The room had broken hooks, broken bathroom light, broken window shade, and a dirty floor. We made the room work for the night only to be awakened at 6:12am on a Sunday because a kid set the fire alarm off. Although this last part wasn’t the fault of the property it was the cherry on top of all of the other mess. If you are in town and have scheduled plans, keep in mind that this property may not have rooms available until well after check-in time, may not have the size room you already paid for, and/or may be overbooked so you don’t have a room at all.

Room was not cleaned daily until we complained. Some staff were not friendly but most were. Had to get extra blankets as staff kept removing them. Window shades were out of the tracks. Not up to the normal Hilton standards! Would not stay here again!

We arrived around 10:40pm on Saturday night. We were traveling for a special event for our daughter to be held Sunday evening. We were walking our dogs around lunch time and were stung by hornets. Their nest was in the dog bag holder. I am allergic and went into anaphylactic shock. Transported to hospital. Missed the event we were traveling for … the hotel did not remove the nest nor mark it for other guests to avoid injury. They told us a manager would call- it’s Tuesday. Nothing yet but they did offer one night refund. My hospital copay is double that. Never again will we stay there which is unfortunate because we will be visiting our daughter frequently.

Friendly staff

We arrived at check in time and was told the room was not available. The staff said they were short staffed and the room was dirty. 30 minutes later we were told we could go to the room. We entered the room to fin the floor had not been swept and there were no pillow cases on the pillows

Excellent service from all staff members. Great crew

Upon entry to the hotel I was greeted by the front desk clerk. He was very courteous, polite, and had great energy. My room was perfect, breakfast was great, and I have nothing negative to say. My stay was excellent and I would recommend this hotel to my friends and family!

Friendly and helpful staff.

Every staff member was friendly. Caden was fantastic making me feel right at home.

It was a wonderful place to stay! Nikki at reception was very attentive with txt's making sure all was great!! Happiest group of employees at a hotel I've seen!! Thank you so much!

Clean place. Location great for museums in Columbus area.

Perfect location

The hotel is nice and clean. The bed was comfortable. Very convenient location. I would stay here again. Only issue is that the convenient location off the interstate leads to a noisy night. remember to play white noise on your phone or tablet to tune out the sound of vehicles zipping up and down the highway and you’ll have a good night.

Nice clean hotel right off the hwy

Great location and accommodation

Nice spot just outside of Columbus. Plenty of restaurants and shopping. Stayed for Ohio State game, it was about a 15 minute uber ride.

Easy to locate and in a good location

Very clean, cozy, convenient location with shopping and dining super close. About 10 minutes from Berliner Park for those softball tourney stays & super nice staff!

Staff is so friendly, rooms are so nice & clean, & its located in a great area!

Convenient to dining options and other places in Columbus

No coffee maker or Microwave in the room. There were no drawers or wardrobe to hang clothes on hangers. Breakfast was terrible with very few choices - there was no bread, no fruits, the omelette contained bacon (which I dislike). Had to compromise with a bagel and coffee! I would never stay here again. It was not a "Hilton" experience.

Breakfast on both sides nice variety

The room and the hotel is great. Loved the space in the room. The amenities. However. The breakfast is horrible. No one likes mystery meat. The supposed sausage was gray. Not very good selections at all. Really need to step up the food so it matches the hotel

Its was an wonderful place to stay. Staff friendly. Very clean. Room very nice and up to date. Only thing i didnt like was that the breakfast doesnt consist of non pork meat. My family and i dont eat pork and that was the only breakfast meat provided.

Upon entry to the hotel I was greeted by the front desk clerk. He was very courteous, polite, and had great energy. My room was perfect, breakfast was great, and I have nothing negative to say. My stay was excellent and I would recommend this hotel to my friends and family!

Friendly staff. Gorgeous lobby with lots of amenities. Great breakfast options.

Great clean room, easy check in and out. Breakfast had lots to choose from.

Clean, comfortable hotel! Breakfast was good, lots of options

Very good stay. Breakfast was great!

Everything was perfect! Huge lobby with cool hanging chairs and other comfortable spots to hang out. Our room was super clean. Bed very comfortable! Hotel staff all very friendly. Breakfast was great! Definitely will stay here anytime we are in this area!!