TUI BLUE Palm Beach Palace Djerba - Adult Only

The pools' indoor and outdoors were perfect and the staff were very helpfull in everyway. The bedrooms' were a nice size and clean and the beach very enjoyable also the Spa and fitness Centre were excellent.

The hotel itself was OK, with decent food and some genuinely kind staff, particularly the doormen, housekeeping team, and one young male employee in the main restaurant. However, the stay was consistently affected by significant language barriers. Very few staff members spoke or understood English, leading to repeated issues with basic requests such as room temperature, food orders, and even obtaining an extra room key. As English-speaking guests from the UK, we often felt overlooked and found communication unnecessarily frustrating. The spa experience ultimately ruined the trip. After being wrongly reassured about privacy in the hammam and later receiving a very poor-quality manicure, the situation escalated due to the behaviour of a spa manager who was dismissive, argumentative, and refused to apologise or take responsibility. Although a refund was eventually provided, the lack of professionalism and respect overshadowed any positives. Despite some goodwill gestures from the hotel, the spa management’s conduct left a lasting negative impression, and based on this experience, I would not return or recommend the hotel.

There were a number of issues with my room, some resolved and others not. There was no hot water upon arrival and I had to repeatedly walk all the way to reception as the telephone in the room wasn't working. After 5 complaints, they somewhat fixed the hot water issue. There was an extremely loud noise from the plumbing of the toilet. Upon misplacing my room card in their restaurant, they charged me 5 EUR for a replacement. This was unacceptable. The buffet food served was bland and tasteless. There's no customer service element in this hotel. Nobody even asks if any help is required. Probably one of the worst hotels I stayed at especially for a "5 star".

Excellent beach view

Excellent