Hotel Nature Lodge Finca los Caballos

Everything was wonderful. Irene was amazing and made our stay great.

After 9;00 pm there’s no one at the front desk to help you so I have to stay in other place that’s my only complaint, I have to say they did everything to make as feel like home after the incident, so thank you.

The grounds were beautiful and seemingly well-maintained; the rooms not so much. Once we got the correct room, we found it to be crawling in ants and other bugs, due to the louvered doors and lack of a tight seal. We were constantly swishing ants off of us while in bed, as they'd crawl up the bed. Also, there were a couple geckos living in the ceiling that randomly chirped during the night. The first night, we had a power outage due to a storm that affected the whole town, but nobody checked on us until breakfast in the main area the next morning. The following morning, we discovered that there was no hot water. The third day, we had no water at all and had to drive to town for it, since nobody was to be found on the property and didn't have a contact # or room phone. It's too bad; this place has potential and looks like it was great at one time. As for now, the room we got (#1) was rough around the edges and hadn't been kept up. Lastly, English is only spoken by one staff member, so you will have trouble if you don't have a good understanding of Spanish. Maybe I'm wrong, but I got the feeling that they were annoyed by our presence the whole time; it lacked a warm welcome. Though I will never go here again, hopefully someone can turn it around and bring it back to it's former glory.

We had a wonderful stay. The staff are kind, welcoming and helpful. The breakfast was good and the amenities are a nice bonus. We went for a morning walk on the trails and got to watch their family of howler monkeys that live nearby. The only thing was our hot water didn’t work and you can hear your neighbors. I recommend also if you are looking for something just outside the center of town of Montezuma. Feels safe, pristine, and is lovely!

before i even arrived i felt put upon. days before my arrival i attempted to arrange transport from the Tambor Airport, but my messages were ignored. hours before i resolved the dilemma. the room i stayed in for four days was never provided service. the shower did not work properly and on my first use, caused a flood in the bathroom. rather than fix it i was instructed to use less pressure which made showering much less enjoyable. the coup de gras however was leaving three days earlier than my reservation but receiving no refund, nor was there an attempt by ownership to provide a refund. thankfully this issue was resolved by my credit card co. who knows a crook when they see one.