Fairfield Inn & Suites Houston Katy

It was quiet and felt safe at this hotel. It was clean, staff were very nice, breakfast was okay, always a hot protein option! They also allowed our grandkids to visit and swim. Only real negative problem, our room had a bad odor, like stale smoked in smell, or perhaps the a.c. filter needed cleaned. It was pretty bad. We didn't complain, guess we probably should have, but we were too busy to move or be disrupted.

The pool area is very small, but the rooms are spacious and comfortable.

I like the water with infusion but so did everyone else. When id come to get some it either waant out or empty.

Friendly staff, made for a great stay. Kids loved the pool, nice and warm

One recommendation- electric car charging stations

I was pleasantly surprised. The property was nice, clean, quiet and staff was friendly. The gym was bigger than most hotel gyms.

Should have washer working

Room was clean and comfortable, staff was very friendly and helpful. There was a hot breakfast and indoor pool. Our only complaint was the smell of weed in the hallway outside our room. Other than this we had a very pleasant stay.

The hotel seemed nice and new. We booked this hotel specifically because we had our granddaughter and they had an indoor pool. The pool was slimey and full of bugs. The other complaint we had was the breakfast. It was inedible. The hotel also seems to have major foundational issues. The doors would not close without being forced and the shower door would not close would nit stay closed because it was on rollers.

I felt safe very very comfortable in all area. Breakfast was good. The parking was good.

There is no information that the hotel will clean only the other day. If you want your room cleaned, make sure you ask the hotel

Room were clean and the room stayed nice and cool!

Over all good experience until we moved the rolling chair and found a pair of dirty socks on the floor. This tells me the cleaning team wasn’t very thorough.

Property and rooms were clean. Staff was friendly and helpful. The breakfast food prep area was not clean. Trash cans were overfilled both days. Waffle counter space hadn’t been wiped down either day. I will stay there again, but it would be nice if it got cleaned up.

The facility was adequate. Breakfast was average in terms of variety, though I am happy it was included so that’s a plus. Staff was ok I asked for a changed of pillow case and they said no I have to wait until cleaning day. I asked for towels and they were reluctant as well but gave it to me. Room was ok. I found a lot of hair in the bathroom shower when I first arrived.

Unexpected room cleaning every other day but front desk personal was always helpful. Probably the only good thing on breakfast was the coffee We were able to listen steps and voices from bedroom on top. Noise uncomfortable.

There was hair all over the sink and toilet and the room was hot as heck

The staff was outstanding! The room had wet carpet from the A/C. Since it was by the window we avoided the area. There was no maid service for the room.

We spent one night while in Katy for medical reasons. The room was spacious and clean; however, we immediately heard the nearby traffic. Later, when going to bed, I noticed a foul odor. Initially, I believed it might be drifting in from outside or another room; however, it was the bed linens. They smelled like brussel sprouts or cabbage. I had to retrieve my two pillows from our car to be able to relax. Our room was next to a hearing-impaired room, and the TV there was insufficient sound insulation, as already noted, so we could hear that TV until midnight, and then it started up again around 2am. We had our White Noise App on the highest level, but the voices from next door continued keep us awake. To top it all off, the TV didn’t work. When I went out to my car to retrieve my pillows (in my PJs), I told the on-duty manager about these issues, and was told if we had told him earlier he could have moved us: unfortunately, we didn’t realize how bad it was until we were ready for bed and certainly didn’t want to move at that point. This was the night before a surgical procedure, and all it did was add to my level of stress. Extremely disappointing for a Marriott Hotel.

Very clean property

AC unit in room was quite noisy and in the need for maintenance.

The shower has super low water pressure. Noisy old air conditioner and unable to adjust its temperature.

The pool area is very small, but the rooms are spacious and comfortable.

Quiet comfortable stay.

Water pressure for shower and sink was very poor. Not enough water was coming out of the shower head.

The water pressure wash poor as was the WiFi.

Room HVAC Unit not operating properly. After two repair attempts unit was switched over to manual control but they didn't tell us they had done so. Finally figured it out but operation was still not good. Also room was large but sadly way under furnished.

We spent one night while in Katy for medical reasons. The room was spacious and clean; however, we immediately heard the nearby traffic. Later, when going to bed, I noticed a foul odor. Initially, I believed it might be drifting in from outside or another room; however, it was the bed linens. They smelled like brussel sprouts or cabbage. I had to retrieve my two pillows from our car to be able to relax. Our room was next to a hearing-impaired room, and the TV there was insufficient sound insulation, as already noted, so we could hear that TV until midnight, and then it started up again around 2am. We had our White Noise App on the highest level, but the voices from next door continued keep us awake. To top it all off, the TV didn’t work. When I went out to my car to retrieve my pillows (in my PJs), I told the on-duty manager about these issues, and was told if we had told him earlier he could have moved us: unfortunately, we didn’t realize how bad it was until we were ready for bed and certainly didn’t want to move at that point. This was the night before a surgical procedure, and all it did was add to my level of stress. Extremely disappointing for a Marriott Hotel.

Convenient location, clean property, and wonderful staff. The only complaint was the air conditioner. Old unit that rattled all night long and made it hard to sleep.

The decor was a little dated, but the rooms and bathrooms were clean and the property was well maintained. The breakfast was good and there was a nice variety of hot and cold foods. The staff was exceptionally nice and accommodating. I would stay there, again.

This is my third time of staying at this property. The property is always clean. The staff are courteous, helpful and very professional.

Check in was great! One rooom was not ready but he made it easy to get our key top on return to the hotel. Beds were comfortable. Staff very friendly and breakfast provided great options! The location was within minutes of everything we needed. Will definitely book again in the future

For a late check in you’ll be waiting awhile the front desk people don’t be at the front desk

The stay was good, the hostess was very nice and personable. The issue was simple, we asked for a king room! We knew we would be arriving after midnight, so we called ahead to insure they don't give our room away or anything like that. When we arrived around 1am the hostess said she did not have any kings available. My wife said, but we reserved and paid for a king. Then she began to search the computer and seem to be having trouble. Literally after about five minutes she said I have a king but it's for the hearing impaired. We had to say ok, it was 1 am after all. This always happens, If I book and pay for a king, hold my room! IT'S MY ROOM! Do not overbook and give me whatever you can find! Sadly, I know this won't go to anyone who cares, but I do feel better. Thanks!

Melissa was amazing. She went above and beyond without me fighting for help. She fixed a problem that hotels.com created. She made it so easy for me and gave me a solution I was not expecting or thought was possible. She also gave me a water to help take pills cause she recognized the stress I was under. She made the stay so relaxing for me and I appreciated her above and beyond customer service. Great experience and will stay again just because of her!!

Friendly front receptionist and very accommodating. Room is quiet and clean.

Everything was excellent such as, customer service, cleanliness and breakfast

Very helpful staff

Every time I check in they tell me that my payment has been declined from Expedia. This creates me waiting. It has been between five minutes and over an hour. It is like the employees are not trained on how to use computers. This is the only hotel I have a problem with in Houston when I am using Expedia. I use Expedia twice a week for Houston hotel stays.

Didn’t have the room I paid for available

The hotel seems isolated. It would be nice to have walking distance restaurants.

Check in was great! One rooom was not ready but he made it easy to get our key top on return to the hotel. Beds were comfortable. Staff very friendly and breakfast provided great options! The location was within minutes of everything we needed. Will definitely book again in the future

I really enjoyed my stay at the Fairfield Inn by Marriott. The staff was friendly and welcoming, the room was clean and comfortable, and the overall atmosphere was relaxing. I appreciated the complimentary breakfast and how convenient the location was. Everything was smooth from check-in to check-out—I’d definitely stay here again!

Great location! Beds are very comfortable and rooms are spacious.

clean and excellent location

Such a beautiful property. Staff were all friendly and helpful. Hotel was very clean. Our room was very nice. Comforter was soft and thick. AC worked very well. I liked that the hotel was near the expressway. Area around the hotel was nice as well.

This hotel does NOT have a restaurant. I was extremely frustrated that hotels.com lists this as having a restaurant. It does NOT. There also are no restaurants near by. All I wanted was a cocktail and meal after a long day, but THERE IS NO RESTAURANT IN THIS HOTEL.

I like the stay and the ubication is excellent

Close to major freeway.

Great location if your visiting surrounding neighborhoods

The property was clean and the staff was very nice, I enjoyed the stay. One complain is the breakfast quality was not good.

Food was typical, but fresh, and the area was clean

Breakfast options were limited for multiple day stay. They water for Tea wasn’t even hot. And most importantly how come there was no microwave in Dining area?

Breakfast was not appetizing. Coffee was cold bagels stale. Fruit old. Dosappointing

Property and rooms were clean. Staff was friendly and helpful. The breakfast food prep area was not clean. Trash cans were overfilled both days. Waffle counter space hadn’t been wiped down either day. I will stay there again, but it would be nice if it got cleaned up.

Good continental breakfast, coffee and gluten free options.

The hotel seemed nice and new. We booked this hotel specifically because we had our granddaughter and they had an indoor pool. The pool was slimey and full of bugs. The other complaint we had was the breakfast. It was inedible. The hotel also seems to have major foundational issues. The doors would not close without being forced and the shower door would not close would nit stay closed because it was on rollers.

This hotel does NOT have a restaurant. I was extremely frustrated that hotels.com lists this as having a restaurant. It does NOT. There also are no restaurants near by. All I wanted was a cocktail and meal after a long day, but THERE IS NO RESTAURANT IN THIS HOTEL.

There was no how water for tea and the coffee was cold must have been seating out all day

Everything was excellent such as, customer service, cleanliness and breakfast