Home2 Suites by Hilton Memphis East Germantown

Had to ask twice for towels to be delivered. Something happened to key machine during check in so we were not able to get keys. Clerk got us into the room and we left shortly after that and go the keys when we returned. Internet didn't work when we got back to room. Clerk said that they had power surge or something to that effect. Not up to normal service for Hilton Honors members.

Room was clean and well equipped. The room temp was nice and cool on a hot day. The variety of items for breakfast was good too.

Hotel is located is a good, central location for me to visit family and friends during the visit. Room and lobbies were clean. Staff was friendly and knowledgeable.

I really appreciate Lolita at the front desk. I arrived a day late due to flight delays. I got there to find out my reservation was canceled in error by hotels.com. She did everything to get me rebooked for the night with utmost professionalism and kindness

Great place! Very friendly and helpful front desk staff. Only reason I don’t rate it 5 stars is because housekeeping was very pushy and knocked multiple times even though we told them no thank you after the first time, (a do not disturb sign was not provided). Also if you are traveling with pets, the pet fee was quite expensive. Overall really nice place, would stay again.