Falls Lodge & Suites

We had a double king bed room. The bedroom area itself was very good. However, the bathroom was not clean. I asked for the backside of door to be washed and for the baseboards to be cleaned because they were filthy. The cleaning did not occur. Very disappointed in that.

Absolutely terrible communication with front desk. Impatient and rude girl. The property inside and outside was horribly filthy. Dead bugs cobwebs everywhere especially in the lobby windows hallways. So gross. filth on the entry doors. Garbage strewn all over. Smelt something awful. Now into the 3 bedded room. Was spacious. He’d clean sheets and clean towels. The bedspread cover was filthy with yuckiness on them and wrinkled. We were a party of 3. Only towels for 2. Had to go ask front desk for another and the reply was “ you used them all already. Really. The room was filthy, the sink counter, all towel bars and bathtub edges, hairdryer, bedside wall lamps and they had cobwebs. The ac unit and all the slats was so filthy of dust blowing into the room. We shut it off washed it with sanitary wipes. Only 1 drinking cup. There wasn’t an iron or ironing board had to ask and there wasn’t. So at least we had clean sheets and pillow slip. Now for the breakfast it was pathetic and in a crammed room. Definitely not near enough sitting or standing room to serve or sit to eat. Many people saw and left. As we did. We saw them at the breakfast restaurant Filthy with cobwebs and wasps everywhere. The food offered, they should be ashamed of themselves. Guests walked out. However, it was a few minutes walk to go fior a decent breakfast. Hotels.com should be ashamed offering this on your site. Do better

It was just okay

Our room was clean, spacious, and walkable to all things we wanted to do. We were inside, which I appreciated since there were a lot of ball teams, my only beef was the amount of smoke (usually pot) that people were smoking right outside of the doors I needed to use to leave, I’m not against it, I just don’t want to walk into a smoke bomb, that’s not on the hotel, people are just inconsiderate pricks.

Breakfast ended at 9. Behind the bathroom door was very dirty.