Hampton Inn New York Times Square

Great location… loved the rooftop bar. Even though it was close to Times Square, it was not crowded. The hot breakfast was great... the only critique is that the elevator wait was very long at busy times— checkout, breakfast, etc.

This hotel is in the heart of Times Square, which can be good! But it is WAAAAY overbooked. You expect NY to be busy in this area, but the hotel is so crammed you can often not even use the elevator. We stayed on the 28th floor, and it was often a 15-20 min wait to use the elevator. Everyone in the hotel we spoke to was very upset about this as well. There are peak times it is busy and you’re encouraged not to use it, but that just isn’t practical. You have to be able to come and go freely to your room. When we were ready to check out, my husband had to carry our luggage down 28 flights of stairs because there was no elevator available. Multiple other families had to do the same. Staff is very friendly! Rooms are comically small (again, expect in Times Square, but you have to crawl over your bed to get around!) Rooftop lounge is very cool! Hotel is clean, especially considering all the traffic there!

Elevator system was slow. Like 15 minutes to get an elevator doing down from our floor.

Loved the location and the rooftop bar. Only critique would be the elevator crowdedness and no seating during breakfast buffet.

Great location. Good breakfast. Clean room. Good housekeeping and front desk staff. Elevator system functioned poorly at rush times — 15+ minutes to get down to the lobby.

Everything excellente, except the elevator system. Waited more than 45 minutes to go downstairs

The elevators were a nightmare! Waited well over an hour to try to get an elevator with enough room for one of us and a suitcase to get downstairs to check out. Everyday the elevators took forever and were always jammed full.

This property in the heart of Times Square was clean and the rooms were small, but comfortable. The reason we will not be rebooking this property is simply the unbelievable time it took to get an elevator in the morning. There were five or six elevators for hotel guests that had no floor controls inside them. You had to push the floor you wanted outside the elevator and then it was pre-programmed to go to your floor. In the morning, the elevators were so busy that we could wait well over 20 minutes just to get on one to go down to the lobby. One day I left my room, saw there were 5 or 6 people waiting and went back in my room. When I emerged 15 minutes later the same people were still waiting! Each time the elevator would open at our floor, it was so full of people that there was no way to get on. It was too full (think sardines). Then when there was an open spot to get on, the elevator would stop at a good number of the floors on the way down where disappointed people would be waiting and could not get on. It was terrible the way these elevators worked and if you're on the 25th or 35th floor, walking down was usually not a viable option. I have no idea why the elevators took so long, and why with 5 or 6 of them for hotel guests it could take 20 minutes or more just to get on one. This log jam was mostly in the mornings, but also some evenings. It was so frustrating that we will not be staying at this hotel again.

Only thing i did not like is smart elevator system. It was so chaotic during peak hours.

Staff was rude and elevator system was very inconvenient. When leaving, valet took 2 hours to bring our car. Management really needs to rethink the running of the hotel.

Room was clean and staff were friendly and helpful!

We stayed for 3 nights and received no housekeeping. Shower head and door both leaked

When I checked in firstly they gave me a very tiny room with shower space just to stand . Next morning I left early morning came back at 7pm the toom was mot cleaned amd all the dinner plates and garbage was mot cleared . I called the reception and they said dont have service at this hour . It was a terrible experience and will never stay there .

Super clean and attentive staff

This hotel was in a great location and very clean. The hotel staff was great and the valet was also great. The problem is the elevators and I don’t see how they can fix it without replacing them. It’s a computerized system that tells you what elevator to use but it has now way to know how many people are going to each on. Also parents let their children use their room keys to access them and they play around with them overloading the system. They rarely worked the three days we were there and we had to walk up and down six flights with luggage.

Clean room. Good Breakfast (although crowded at times). Easy check-in/check-out. Great location.

Everyone was so friendly and accommodating and the room was spotless

Stained bed cover, looked like blood. Exhaust fan in bathroom did not work. Rooms extremely, extremely small. While the staff was very nice, if you are a smoker, DO NOT STAY HERE!! The “manager” an English man, was very, very rude about smoking within 25 feet of the property. Which is fine. But maybe have an area for smokers to go. He was just so very rude!! I would never stay here again. So I know to Not book our NYC Christmas trip here.

Staff was confused. Computer glitches. Tiny room. Not clean. Comfy bed tho.

Great location if you want to be right in Times Square. Room was surprisingly quiet. Staff friendly. Room small ( typical for NYC) but bathroom cleaning needed more attention. It was nice to have coffee and breakfast before heading out each morning. I felt safe and would recommend!

Super clean rooms, nice staff. But paper thin walls.

The room was VERY small. We could barely walk around the bed. There was no where to place luggage. Good location if you want to stay in Times Square

This is by far the smallest hotel room I have ever stayed in. The bed was about 12 inches away from the wall, so you had to walk sideways to get to the bathroom. There was no where to store luggage. Im pretty sure this is what it would be like to be in jail. Thankfully, a clean, quite jail, but tiny all the same. Plus, it took 5 elevators before we could get down in the morning it was so busy.

Clean room. Very small

Extremely cramped room, exacerbated by the presence of two queen beds. I was alone. The a/c was fine, the staff was always helpful. The included breakfast was ok, but you had to walk into the lobby to get coffee in a paper cup--no real cups anywhere. The wlll-mounted TV and art were in shadow boxes thet made the walk to the door or bathroom even tighter. I had many bruises on my shoulder from carelessly walking past.

Rooms are small but clean, beds and breakfast were nice, but the use of the elevator was ridiculous. We had to wait for 5 different elevators before we get on one (so crowded). While I appreciate them being eco-friendly, when I’m on vacation I want to control the thermostat and fan but that wasn’t allowed. It was stuffy in the room and the thermostat wouldn’t go below 68. It was doing what it wanted and would go back and forth between 68 and 71. The fan would keep going on and off every few minutes! When we called the front desk they said they would send somebody up but never did. The next day someone did bring us a fan after we called again! It was frustrating.

It was a solid stay, good value for the area. My main complaint is the HVAC is extremely loud when it gets activated, so if you are a light sleeper this could be an issue. The rooms are pretty nice but narrow, just be aware of this if you are traveling with family or a significant other and you both are carrying multiple bags, storage space could be an issue. Beds were comfortable, TV is good, rooms have a microwave, fridge, and safe so that is a plus. Bathroom sink area is a bit small but overall the bathroom is fine, shower temps and pressure were good. Overall it was a good experience, I would stay here again if the price was right.

The staff was very friendly and helpful. The location is great. My only concern was the room was very small. I’ve stayed in other Hampton Inns in NYC and this room was tiny. Not even room to lay my suitcase out on the floor because of the small distance between the beds and the walls.

The room was so small!

Overall it was pleasant. The size of the room is small but comparable to other NYC hotel rooms. My biggest gripe was that I couldn't turn the AC below 69 degrees. The AC unit was loud and turned on frequently trying to maintain 69 degrees. It would warm up to 70 a few minutes later and kick back on, super loud and annoying. The clock was also 7 minutes slow and was not adjustable.

Clean room, efficient and friendly staff, perfect Location!

Desk staff very nice. Room fine. Location great. Only problem was communication between housekeeping and front desk. I asked at front desk for extra coffee pods and was told they would be brought up in 5-10 minutes. An hour later I called down to say they hadn’t come. After apologizing they told me it would be 5-10 min. 45 minutes later J called down, let them know I never received them and didn’t want to be disturbed. They agreed to hold coffee pods at front desk and I would retrieve them later in the evening. They asked what time and I told them 9:30. I got to the desk then and they did t have them. After waiting at the desk someone went to get them after-5 minutes. I was told it was because only housekeeping could prov them and they didn’t have access. A lot of trouble for a couple of coffee pods.

The entry door to the room was difficult to open and appeared that the door might be warped from the frame. Just took a little pull to open but no big deal. The bathroom door wouldn’t close all the way but no big deal. The bed was amazing, the service was outstanding and the location was perfect. Overall I will be staying again in this location in the future.

Upon arrival, they did not have a room for us with two beds as we had reserved. It was just me traveling with my granddaughters. They offered us two rooms, but my granddaughters were under 18 no way they wanted to stay in a room by themselves So, we all slept in the same bed the first night and moved to a different room after that. The room was quite small. It was not very comfortable in there with all three of and our luggage. They did bring us extra towels.They did not offer any kind of refund or discount. The elevators were very difficult. We waited 15 minutes one morning (on the 33rd floor) and it stopped at every floor. We were full after the first stop but people kept trying to get on. It was overweight and then people would have to get back off When we got to the bottom, the entire elevator clapped and cheered.

Worst stay of all the Hiltons It starts right at check in when the person alloting the rooms says it is connected room then goes ahead and books rooms with small bed when we clearly booked king, while King rooms are available!!. We are a hilton gold member, however in terms of service the hotel does not keep a small bottle of water for guests!! All the guest come travelling from far off. After charging 400 bucks a room for a n8ght cant even providee water. The bathroom do not have vents, AC is loud and the property just runs on its location being good. Never staying there again.

Great experience at this hotel. The check-in process was smooth and easy, thanks to Meriton who went above and beyond to make us feel welcome. Really appreciated his professionalism and friendliness.

Great location, friendly and helpful staff, great Hilton honors recognition, fast with bringing up anything requested. Great hearing system and lots of hot water! Clean, updated bathroom…..Terrible bed and sheets! Hard bed, sheets kept sliding off bed because they were too thin and small! Breakfast was plentiful and hot and pretty tasty, but not enough seating available for even half the people. Elevator system confusing and congested….But it was busiest time of year, so I understand….

Staff was rude and elevator system was very inconvenient. When leaving, valet took 2 hours to bring our car. Management really needs to rethink the running of the hotel.

The front desk staff were all so nice, especially Nicholas🤗. The hotel was in a great location and super clean. The bed was very comfortable however, I prefer fuller pillows. The breakfast buffet looked great but we never ate there as it was always packed. If you don't like waiting for an elevator be sure to ask for a lower level room. Would definitely stay here again !!

The staff was very helpful and friendly!

Clean, convenient and walkable

Great location for Broadway and Times Square. Clean rooms.

It was the perfect location, clean room, centrally located no complaints

Location!!!! We were walking distance from Times Square, all of our Play and Radio City Music Hall. Right across the street for the Hop On Hop Off bus too!!!

Great place to stay if you like to be close to Time Square and public transportation. Few highlights: - Property is new and clean - Breakfast included - decent hotel breakfast with meats, eggs, waffles, bagels etc. Dining area gets quite crowded after 7:30-8am, hard to find table - Tea, coffee and water bottle refill (located on level C) available 24/7 - big plus for me - Rooms are small and this could be an issue if you have large suitcases. Otherwise it's not a problem if your main goal to explore the city - Elevators get crowded and you might need to wait 10+ minutes, especially in the morning when people are going to get breakfast. Start early if timing is a priority for you - Nice rooftop bar

I liked that Hampton was close to everything, time square, Rockefeller and etc.

Staff friendly, location was great!

Although it was in the city center, two minute walk from the times square it was a safe place, not as loud as we thought it would be. Close to any place in manhattan. Staff very friendly and helpfull at all times.

It’s in the Times Square area near Broadway shows and easy access to a lot of areas.

This hotel is in a great location. Not in the center of Times Square but just a block or two away. It's at the center of several subway lines. The hotel itself has an amazing terrace bar. The staff was good (not great) and I would preferred to have my room cleaned each day (rather than every other day) but otherwise, the place was clean, stylish, affordable, and in a fantastic area.

Good place next to time square, clean hotel, good beds, rooms for 4 persons aren somewhat small if you have suitcases, but doable. Breakfast is proper and included (just missing basic options for bread such as cheese and ham). The elevator situation especially around breakfast time is terrible. There are 5 elevators for over 30+ floors. If you are below level 20 there is a fair chance that you have to wait +10 mins for a elevator thats not full. Further is the rooftop bar not just to but you must take a table. Outside space is limited, while inside the airco is on turbo. Staff in general is nice, there is a basic but well maintained gym and they offer taxi services in case u need one to the airport. Conclusion, eventhough the elevator situation I would return.

We really enjoyed this hotel, it was perfect for us! The breakfast was delicious, a lot of variety, including eggs, bacon, sausage. There was plenty of other items, including fruit, cereals and bagels. It does get crowded, but they let you know that when you check in and they keep the food well-stocked.

The staff were helpful and friendly. For right in the middle of Manhattan it was really quiet as well. My only criticism is the breakfast. Unless you get there right at 6 am the seating is a nightmare. More frustrating is we saw plenty of people just sitting at the tables on their phones etc. I wish there was a way the staff could turn over the tables. We had to take plates back to our rooms every morning as there was no seating anywhere. Other than that minor frustration it was a pleasant stay!

Breakfast was hot, delicious and contained a lot of variety. Room was very clean

Clean room. Good Breakfast (although crowded at times). Easy check-in/check-out. Great location.

Great location. Good breakfast. Clean room. Good housekeeping and front desk staff. Elevator system functioned poorly at rush times — 15+ minutes to get down to the lobby.

Breakfast was chaotic! Too many people for the space provided.

The breakfast was as good as always at a Hampton Inn. It was easy to check in and the clerk was thorough and efficient. The bed is good. The location close to theaters and major networks was a strong point. So was the location for getting subways to Yankee Stadium.

Breakfast selection was good. The area is under construction so there was very little sitting space. It felt super busy every morning due to the limited space.

Toasters are slow and don’t toast very well. Need additional juice bar setup. Layout is terrible. Food was lukewarm