Hotel DeSoto

Worst stay Everr! I have very poor knees and the elevator did not work. Hotel personnel did not offer any sort of help whatsoever nor where we told upon check-in the elevator was not working. We learned about this once we got to the elevator. The hotel did not offer any sort of discounts or gratuitous efforts for the inconvenience. The Employee attitudes were oh well the elevator will be fixed sometime next week. This is highly unacceptable and I will never stay in this hotel again!

It was very clean. Good area. Felt safe. However, no breakfast. The ice machine was not working. The gym was closed.

Simple clean hotel with excellent service at front desk. Refrigerator and microwave in room. Bonus electric vehicle charging.

This property was extremely clean which I appreciated. The work out room was closed till further notice so that was a disappointment. They didn't let you check in until 3pm on the dot even though we were only a half hour early which I thought was kind of weird. There is no breakfast or pool which I knew when I booked it, but it would make this place so much better. Parking is limited. Housekeeping came all but one day of our stay, but we were still able to get towels. Good TV selection.

There was a funky smell throughout the hotel and in the room. The air was not on when we went in the room so it was hot and took a long time to cool off. No parking for large trucks with trailers. Would not stay here again

The parking lot was small and a bit tight to navigate, but loved the stay here and the staff was so pleasant.

clean rooms nice staff, elevator was down and i was on the 3rd floor, other than that, nice stay

Usually they serve breakfast bags but this time there was no breakfast and the only ice machine they have was broken. Talked to the staff about the breakfast and she said that they stopped giving out the bags due to the items that was being served was close to being expired so they just don't give it out anymore. Says the owner my start serving coffee but don't know when that will be.

many complaints! intake staff is terrible, from the manager on down! female on 2nd shift (with the walker) should never be allowed into customer service period! she has no customer service skills whatsoever. elevator is broken & they put me on the 3rd floor, water only gets lukewarm at best. we will never ever go back to this place, the good ratings have to paid or bots!

I checked in but wasn’t informed that the elevator was out of service. And the clerk wasn’t concerned and I given a room on the third floor. So I canceled the reservation, because she didn’t inform me after I paid my bill. I’m a disabled veteran , hiking those stairs would have been a problem. I’ve stayed here a couple times before, when my organization have events in the area. And we never had any issues. Always clean and a pleasant environment. Well, I want be returning there any more. Because the customer service was terrible.

I had high hopes for this hotel but was extremely disappointed. Upon check-in yesterday at 6:00 P.M., the receptionist was very unpleasant and rude. It felt like I was bothering her by simply checking in. When my father inquired about the luggage cart, she didn't answer but simply pointed towards the front door. My question about potential incidental fees and credit card holds was met with another dismissive gesture pointing towards the door. I clarified that I wasn't asking about the cart, but about the hold amount for incidentals. Her response, "We don't have that," was delivered in a rude manner. Honestly, if I hadn't prepaid two days prior, I would have definitely gone next door to the Holiday Inn, especially considering the price charged here ( $113 I paid). I thought the room would be clean since the lobby was fairly clean. However, the room itself was a major letdown. It had a strong unpleasant odor and was dirty from the floors to the walls, with visible food remnants and a layer of dust. The AC unit did work but buttons were badly beat up. The bathroom was equally unclean, from raggedy towels and stains on the shower curtain,dirty sink and walls, a flickering vent light that was really dirty and resembled a horror movie prop. Shampoo dispenser in the shower was completely empty.The toilet paper roll had an empty cardboard tube on it, with no actual toilet paper remaining.Did anyone even inspect the room ahead of time? Gave two stars because the checkout rep.was nice

The room smelled terrible. The room was nasty. The area around the hotel was incredibly unsafe. All the restaurants around the hotel had gone out of business.

I have no complaints whatever about cleanliness. From the floor to the ceiling, each room was perfectly clean.

I like that the property sits off to the side is very quiet it's close to the highway and it's very convenient to go to the stores The staff was just amazing every time I came down someone was mopping the floor with a clean mop and they also was cleaning up upstairs and downstairs and they was asking they would need anything and they also said have a good day and safe travels I thought that was very nice and these was the housekeepers the front desk they was awesome as well I definitely will be coming back again this is my second time and it's still been good

Housekeeping need to be a little more thorough with their cleaning. Hair still in tub and floor of bathroom. Carpet need to be cleaned. Had white socks and walked on carpet and picked up a lot of dirt in room

Check in was easy, when we got in the room, we immediately killed two roaches. There was hair on the towels. The bed was fine, though the blankets provided were very thin.

This property was extremely clean and provided a modern room at a very affordable price. Excellent staff as well.

Room could have been much cleaner. Two live bugs in bathtub. Had to request toilet tissue and more linens. Front desk clerk on check-in and check-out were not very hospitable. Was supposed to be non-smoking, but smokers were encountered in the lobby and elevator. Very disappointed.

The room was dirty. Hair from someone in my bed, ring around the tub, floor in room sticky, coffee pot dirty and nasty dried up dirty face towel left hanging on shower rod. Discusting. Will not be in my choice of stays in the future. Stay at your own risk. And as a double negative, sack breakfast....consist of a granola bar, apple sause, bottle of water and a 3 count package of donuts.

It was in excellent condition and very clean. Features were basic and the very reasonable price reflected that. It was perfect for a one night stay as we traveled. It was easy on/off the interstate.

Property is in really good shape and very clean. The room was very spacious. Bathroom was clean. Only down point is that they don’t serve breakfast. Otherwise, really good stay.

No breakfast, uncomfortable beds, very loud AC unit

Room was in good standing but but mattress was not comfortable. It had sink wholes.

The room was noisy with doors closer was very loud. My door and other doors as well. It was a good stay, ////I I would come back again!

It was very loud with slamming doors & the room above.

Everything was fine besides the broken tv

For the last 2 times I stayed there the TV was out. The first time the TV was stuck on one channel and they tried to fix it but couldn't and this time there was no signal. It is always something wrong with the TV.

The room was comfortable. The bed was just right and had 4 pillows with 3 different types for your individual sleeping comfort. The bathroom had a mildew smell but looked clean. It was good for the price.

I really like this property. It’s now my go to when i stay in this area. It’s very reasonable and safe. Only reason i gave it good vs excellent this time is bc they gave us a room directly beside the stairwell and it was kind of noisy.

Very clean and quiet. The room itself is huge compared to other hotel rooms. The air conditioning in our room was a little loud, but other than that it was a good place to sleep for the night.

This stay has been the best so far. Both ladies i encountered at the front desk was super friendly. They am lady went above and beyond to accommodate us and allow us to keep the same room. The cleaning lady on the 3rd floor. Was very nice and i apperciate that. It was clean and i felt comfortable. Thank you.

I had high hopes for this hotel but was extremely disappointed. Upon check-in yesterday at 6:00 P.M., the receptionist was very unpleasant and rude. It felt like I was bothering her by simply checking in. When my father inquired about the luggage cart, she didn't answer but simply pointed towards the front door. My question about potential incidental fees and credit card holds was met with another dismissive gesture pointing towards the door. I clarified that I wasn't asking about the cart, but about the hold amount for incidentals. Her response, "We don't have that," was delivered in a rude manner. Honestly, if I hadn't prepaid two days prior, I would have definitely gone next door to the Holiday Inn, especially considering the price charged here ( $113 I paid). I thought the room would be clean since the lobby was fairly clean. However, the room itself was a major letdown. It had a strong unpleasant odor and was dirty from the floors to the walls, with visible food remnants and a layer of dust. The AC unit did work but buttons were badly beat up. The bathroom was equally unclean, from raggedy towels and stains on the shower curtain,dirty sink and walls, a flickering vent light that was really dirty and resembled a horror movie prop. Shampoo dispenser in the shower was completely empty.The toilet paper roll had an empty cardboard tube on it, with no actual toilet paper remaining.Did anyone even inspect the room ahead of time? Gave two stars because the checkout rep.was nice

Worst stay Everr! I have very poor knees and the elevator did not work. Hotel personnel did not offer any sort of help whatsoever nor where we told upon check-in the elevator was not working. We learned about this once we got to the elevator. The hotel did not offer any sort of discounts or gratuitous efforts for the inconvenience. The Employee attitudes were oh well the elevator will be fixed sometime next week. This is highly unacceptable and I will never stay in this hotel again!

Housekeeper and front desk are some amazing people. Shirley, Kira, Mr. Roy, and the maintenance guy, along with Ms. Crystal really go out their way to help..

Mr. Roy and Ms. Susan are awesome! Housekeeping is very helpful and sweet as well.

many complaints! intake staff is terrible, from the manager on down! female on 2nd shift (with the walker) should never be allowed into customer service period! she has no customer service skills whatsoever. elevator is broken & they put me on the 3rd floor, water only gets lukewarm at best. we will never ever go back to this place, the good ratings have to paid or bots!

I checked in but wasn’t informed that the elevator was out of service. And the clerk wasn’t concerned and I given a room on the third floor. So I canceled the reservation, because she didn’t inform me after I paid my bill. I’m a disabled veteran , hiking those stairs would have been a problem. I’ve stayed here a couple times before, when my organization have events in the area. And we never had any issues. Always clean and a pleasant environment. Well, I want be returning there any more. Because the customer service was terrible.

Gentleman at front desk is always so nice and welcoming.

Room could have been much cleaner. Two live bugs in bathtub. Had to request toilet tissue and more linens. Front desk clerk on check-in and check-out were not very hospitable. Was supposed to be non-smoking, but smokers were encountered in the lobby and elevator. Very disappointed.

We enjoyed our stay. I know this sounds crazy but the tap water is amazing. The tap water is unusually soft which makes showering awesome since it doesn't leave soap scum. Plus the staff were super friendly.

The room smelled terrible. The room was nasty. The area around the hotel was incredibly unsafe. All the restaurants around the hotel had gone out of business.

Easy access, good area, no noise. Very functional room and reasonable prices.

Convenient to several dinning options and very quiet.

Good stay. It’s surprisingly good for the price. I stay here often. It close to places to go in Olive Branch.

Quite and close to the shopping areas.

Close to freeway, clean, comfortable bed, felt very nice

Pretty Good hotel and great location

This property was clean and quiet, it is in a good location from the airport.

This was a nice and safe property if looking for a place to stay near Memphis.

It was in excellent condition and very clean. Features were basic and the very reasonable price reflected that. It was perfect for a one night stay as we traveled. It was easy on/off the interstate.

Property is in really good shape and very clean. The room was very spacious. Bathroom was clean. Only down point is that they don’t serve breakfast. Otherwise, really good stay.

Okay for the price. Room furnishings good. Bed good. Bathroom towels terrible--very small, very old, very hard and stiff. Could not find Kleenex in room. Two soap dispensers in tub/shower. Two different colors but both labeled "soap." Didn't know what kind or if one was shampoo. Used our own. Bagged breakfast. No coffee in lobby.

Staff was friendly rooms were clean comfortable no coffee pot in the room had to go down to the lobby for coffee would be nice to have a pot in the room and Saturday morning no breakfast

Everything was good except they didn’t have no continental breakfast

No breakfast, uncomfortable beds, very loud AC unit

I booked this hotel specifically because they offered a hot breakfast. When we went down for breakfast, we were told that they haven't done breakfast since covid. We were given a sack with three tiny donuts, a bottle of water, a cereal bar and a fruit cup. Needless to say, I was not happy.

Usually they serve breakfast bags but this time there was no breakfast and the only ice machine they have was broken. Talked to the staff about the breakfast and she said that they stopped giving out the bags due to the items that was being served was close to being expired so they just don't give it out anymore. Says the owner my start serving coffee but don't know when that will be.

Staff was wonderful, but the ad said breakfast and none was served the 3 days I was a guest. Some amenities in the room like pictures or decoration would make it feel a bit less cold.

Super nice clean hotel with very decent bed. The morning staff was super nice! Wish there was a breakfast in the morning! I read reviews about them offering a bag with some breakfast options but was never told about it. The guy that called to make sure we were still coming was super friendly too! We will definitely come back if in the area but prefer you bring the breakfast back !

The room was quiet, spacious and comfortable; amenities were basic. Didn't seem to be many people working or staying there. They no longer provide any kind of breakfast, other than coffee in the room. Location is fine, felt very safe.