Casa de Adobe Gallery & Luxury Boutique

La habitacion era de buen tamaño y linda decoración, el personal excente actitud de servicio. Lo único malo que tenían eventos privados y el ruido era terrible en la noche, fue difícil conciliar el sueño. Si quieres ir porque no está cerca del centro y del ruido te llevaras una sorpresa.

Hotel was beautiful and staff were amazing. The breakfast was good. Would have preferred a menu but they will make almost anything you want. Location was not great since you had to get a taxi to get into town each time. Hot tub was just a lukewarm pool. Kids were loud sometimes until late. Overall and beautiful hotel and great staff just not entirely the experience I was looking for.

As always, everything is absolutely amazing. I come back to this property about two times a year. I always enjoy my stay. Thank you to all of the staff and all of the restaurants everything is always amazing clean and just perfect.

The grounds were beautiful and well maintained, our room was very clean, and the breakfast was wonderful. Overall, we had a good stay, but we likely wouldn't return because several of the advertised amenities (which were a major reason we booked this hotel) were not actually available. We stayed for three nights and were never able to use the hot tub because it was colder than the pool. After mentioning it to staff, I was told to let them know the next morning and that it would be ready by that evening. Unfortunately, that never happened. The complimentary shuttle was another disappointment. It was advertised as an amenity, but every time we requested it, we were told the driver wasn't available. The only solution offered was to call us a taxi. After expressing that this wasn't acceptable given the advertised service, the hotel agreed to cover one taxi fare. Since the hotel further out from the Centro, this made for quite a bit of unexpected transportation expenses. I also left feeling that asking questions or bringing up concerns was more of an inconvenience to staff than something they genuinely wanted to help resolve. As someone who works in hospitality, I understand that unexpected issues happen. What matters is how they're handled. For a 4-star hotel, I expected more proactive communication, follow-through, and service. While there were certainly positives, the unavailable amenities and lack of resolution ultimately made the stay not worth the price.

Everything about this place is great. Private, comfy, food is delicious, staff are kind and attentive. This is my Oaxaca hotel for sure.