Graziella Gold Hotel
$68
/ night
Avg. for September
Prices for Graziella Gold Hotel
Select dates to see prices and availability
$68
/ night
Avg. for September
Monthly average prices
Nightly prices at Graziella Gold Hotel average $49 in February, the cheapest month, and $68 in September, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $61 |
| February | $49 |
| March | $50 |
| April | $61 |
| May | $61 |
| June | $56 |
| July | $59 |
| August | $62 |
| September | $68 |
| October | $64 |
| November | $61 |
| December | $63 |
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Sep · $68
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Most expensive: September (~$68)
Cheapest: February (~$49)
About this property
Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find an indoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, conci...
Amenities
Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find an indoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a banquet hall.
Business amenities
Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Dining
Satisfy your appetite for lunch or dinner at Chicken and Chicken, a restaurant which specializes in Turkish cuisine, or stay in and take advantage of the room service (during limited hours).
Rooms
Make yourself at home in one of the 48 guestrooms featuring minibars and LED televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers.
Location
With a stay at Graziella Gold Hotel, you'll be centrally located in Istanbul, within a 5-minute drive of Grand Bazaar and Sultanahmet Square. This luxury hotel is 2.2 mi (3.5 km) from Blue Mosque and 2.4 mi (3.9 km) from Galata Tower.
What's nearby
Historia Fatih Shopping Centre(0.7 miles)
Beyazit Square(1 miles)
Istanbul University(1.1 miles)
Grand Bazaar(1.1 miles)
Fatih Mosque(1.2 miles)
Süleymaniye Mosque(1.4 miles)
Little Hagia Sophia(1.4 miles)
Turkish and Islamic Art Museum(1.5 miles)
Sultanahmet Square(1.5 miles)
Golden Horn(1.7 miles)
Basilica Cistern(1.7 miles)
Egyptian Bazaar(1.7 miles)
Blue Mosque(1.7 miles)
Hagia Sophia(1.8 miles)
Gülhane Park(1.8 miles)
Istanbul Sabiha Gokcen Intl. Airport (SAW)(26.5 miles)
Istanbul Airport (IST)(27.9 miles)
Airport shuttle
Restaurant
Swimming pool
Business Center
Room Service
Tour Desk
Location
Küçük Langa Caddesi, Aksaray, Istanbul, Türkiye
Historia Fatih Shopping Centre (0.7 miles)
Beyazit Square (1 miles)
Istanbul University (1.1 miles)
Grand Bazaar (1.1 miles)
Fatih Mosque (1.2 miles)
Süleymaniye Mosque (1.4 miles)
Room options
20
Deluxe Double Or Twin Room
Room details
1 King Bed
2 Twin Beds
Sleeps 2
237 ft²
Air ConditioningHeatingWi-Fi (Free)
20
Standard Double Or Twin Room
Room details
1 King Bed
2 Twin Beds
Sleeps 2
215 ft²
Air ConditioningHeatingWi-Fi (Free)
10
Economy Double Room
Room details
1 Queen Bed
1 Full Bed
Air ConditioningHeatingWi-Fi (Free)
7
Comfort Triple Room
Room details
3× Twin Beds
1 King Bed
and 1 Twin Bed
Sleeps 3
269 ft²
Air ConditioningHeatingWi-Fi (Free)
14
Economy Double Or Twin Room
Room details
1 Full Bed
2 Twin Beds
Sleeps 2
161 ft²
Air ConditioningHeatingWi-Fi (Free)
Guest reviews of Graziella Gold Hotel
7.1
Good
Based on 153 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Reviews of Graziella Gold Hotel highlight friendly staff but widely varying experiences: small, noisy rooms and temperature issues, mixed cleanliness with recurring odors, and spa or pool facilities that are crowded or not working.
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What guests think
Reviews of Graziella Gold Hotel highlight friendly staff but widely varying experiences: small, noisy rooms and temperature issues, mixed cleanliness with recurring odors, and spa or pool facilities that are crowded or not working.
The location suits shoppers and public‑transport users, though the immediate area is very busy and noisy, and a few guests felt unsafe or found crossing the main road difficult. Breakfast feedback is mixed but often describes limited variety and a basic spread. Expect a practical, budget‑style stay where trade‑offs between convenience and comfort are likely.
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AI-generated summary based on recent guest reviews
Facilities
Spa and pool facilities exist, but several guests reported the hammam/steam room or hot tub not working, crowding, cold water, or an uninviting setup. A few also mentioned safety concerns by the pool, while some others found the facilities acceptable.
Related guest reviews
2
Fabian
Jan 31, 2025
·
Stayed 4 nights
Nicht zu empfehlen – lebensgefährlich! Unser Aufenthalt in diesem Hotel war eine Katastrophe. Das gesamte Hotel war extrem dreckig, die Lage unsicher, und es war durchgehend unerträglich laut – an Schlaf war kaum zu denken. Besonders enttäuschend war das Dampfbad, das einfach nicht funktionierte – pure Täuschung. Doch das Schlimmste war der gefährliche Pool: An der Seite hingen zwei Kabel mit Draht an der Wand, nur 15 cm vom Wasser entfernt! Das ist eine absolute Lebensgefahr und völlig inakzeptabel. Das einzig Positive an unserem Aufenthalt war das freundliche und hilfsbereite Personal. Doch das kann die gravierenden Mängel nicht ausgleichen. Fazit: Dieses Hotel verdient die Note ungenügend. Nie wieder!
Nicht zu empfehlen – lebensgefährlich! Unser Aufenthalt in diesem Hotel war eine Katastrophe. Das gesamte Hotel war extrem dreckig, die Lage unsicher, und es war durchgehend unerträglich laut – an Schlaf war kaum zu denken. Besonders enttäuschend war das Dampfbad, das einfach nicht funktionierte – pure Täuschung. Doch das Schlimmste war der gefährliche Pool: An der Seite hingen zwei Kabel mit Draht an der Wand, nur 15 cm vom Wasser entfernt! Das ist eine absolute Lebensgefahr und völlig inakzeptabel. Das einzig Positive an unserem Aufenthalt war das freundliche und hilfsbereite Personal. Doch das kann die gravierenden Mängel nicht ausgleichen. Fazit: Dieses Hotel verdient die Note ungenügend. Nie wieder!
8
Chengiz
Feb 5, 2024
·
Stayed 5 nights
It was gastvriendelijk, schoon met een lekker onbijt en noch goede spa gelegenheid
It was gastvriendelijk, schoon met een lekker onbijt en noch goede spa gelegenheid
6
J
Apr 16, 2024
·
Stayed 2 nights
Have climb stairs with luggage they do have lift but you climb some steps to reach reception area.outside the hotel is noisy too crowded all the time. For breakfast no much choice it’s just basic things.
Have climb stairs with luggage they do have lift but you climb some steps to reach reception area.outside the hotel is noisy too crowded all the time. For breakfast no much choice it’s just basic things.
8
christian
Mar 22, 2024
·
Stayed 4 nights
Gut zu erreichendes Hotel, gutes WLAN, Frühstück hätte abwechslungsreicher sein können, Klimaanlage war im Zimmer nicht steuerbar, Pool Sauna und Dampfbad im Keller nutzbar aber ungewöhnlich beleuchtet und lad nicht zum verweilen ein.
Gut zu erreichendes Hotel, gutes WLAN, Frühstück hätte abwechslungsreicher sein können, Klimaanlage war im Zimmer nicht steuerbar, Pool Sauna und Dampfbad im Keller nutzbar aber ungewöhnlich beleuchtet und lad nicht zum verweilen ein.
4
Sabine
Nov 22, 2022
·
Stayed 13 nights
Well the location is great and the staff is amazing. I booked this hotel for it's location and the fact that it has a pool, hot tub and Hammam. So to get into the Hammam is nearly impossible since it is constantly packed with local dudes already waiting on line. I was wondering why there are so many Thai women.... Well... A bunch of guys who were in the sauna with me confirmed that this is not your regular Hammam and massage place. The hot tub was never working sand the pool was cold. So much to me enjoying the relaxing part of the hotel. Now the room, the shower water takes forever to warm up. And it was November and it was freezing in the room. There was no heater. Breakfast kind of plain and simple.
Well the location is great and the staff is amazing. I booked this hotel for it's location and the fact that it has a pool, hot tub and Hammam. So to get into the Hammam is nearly impossible since it is constantly packed with local dudes already waiting on line. I was wondering why there are so many Thai women.... Well... A bunch of guys who were in the sauna with me confirmed that this is not your regular Hammam and massage place. The hot tub was never working sand the pool was cold. So much to me enjoying the relaxing part of the hotel. Now the room, the shower water takes forever to warm up. And it was November and it was freezing in the room. There was no heater. Breakfast kind of plain and simple.
4
Yusuf
Jan 31, 2025
·
Stayed 6 nights
Die Zimmern sind sehr eng und mega undicht. Man hat alles gehört von der 4.Etage was die Leute geredet haben bei geschlossener Fenster. Dampfbad hat nicht funktioniert sowie der Whirlpool. Das Personal ist super freundlich und Hilfsbereit aber die lage vom Hotel ist sehr schlecht. Überall liegt müll und man fühlt sich dort sehr unsicher. Am Poll hingen 2kabel über wasser da hatte ih angst das da irgendwas passiert und das ist für mich ein NO GO!!!
Die Zimmern sind sehr eng und mega undicht. Man hat alles gehört von der 4.Etage was die Leute geredet haben bei geschlossener Fenster. Dampfbad hat nicht funktioniert sowie der Whirlpool. Das Personal ist super freundlich und Hilfsbereit aber die lage vom Hotel ist sehr schlecht. Überall liegt müll und man fühlt sich dort sehr unsicher. Am Poll hingen 2kabel über wasser da hatte ih angst das da irgendwas passiert und das ist für mich ein NO GO!!!
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness feedback is mixed: some guests found rooms clean and well kept, while multiple reviews mention unpleasant odors and occasional lapses like used towels or musty smells.
Related guest reviews
4
Abigail
Jun 29, 2025
·
Stayed 5 nights
Dieses Hotel hat auf jedenfall keine 4* verdient, da von 4* nichts zu sehen war sei es vom frühstück bis zur Sauberkeit. Dieses Hotel würde ich nicht weiterempfehlen.
Dieses Hotel hat auf jedenfall keine 4* verdient, da von 4* nichts zu sehen war sei es vom frühstück bis zur Sauberkeit. Dieses Hotel würde ich nicht weiterempfehlen.
4
amal
Jun 20, 2025
·
Stayed 2 nights
Very bad smell
Very bad smell
6
Cheima
May 17, 2025
·
Stayed 2 nights
Personnel au top sympathique très serviable , mais conditions de l’hôtel à revoir petit déjeuner. À revoir aussi il n’y a pas assez de sucré .Odeur des canalisations horrible .
Personnel au top sympathique très serviable , mais conditions de l’hôtel à revoir petit déjeuner. À revoir aussi il n’y a pas assez de sucré .Odeur des canalisations horrible .
6
Alan John
Jun 25, 2022
·
Stayed 7 nights
Our room was small but clean. It was very noisy from the traffic outside. The reception staff were friendly and helpful. Crossing the nearby main road was difficult and dangerous. The nearby tram into the centre and port area was very regular but usually crowded. There was also metro nearby. One could walk instead of taking the tram which take about 45 minutes to get to the heart of the city. There were many eating places nearby.
Our room was small but clean. It was very noisy from the traffic outside. The reception staff were friendly and helpful. Crossing the nearby main road was difficult and dangerous. The nearby tram into the centre and port area was very regular but usually crowded. There was also metro nearby. One could walk instead of taking the tram which take about 45 minutes to get to the heart of the city. There were many eating places nearby.
10
Wilson
Apr 12, 2023
·
Stayed 3 nights
Die Unterkunft ist leicht mit öffentlichen Verkehrsmitteln zu erreichen. Sie liegt auf einer Seitengassee einer großen Straße und ist somit nicht direkt denLärm ausgesetzt. Das Personal is freundlich und sehr hilfsbereit. Die Zimmer wurden immer sauber gehalten. Ich komme gerne wieder.
Die Unterkunft ist leicht mit öffentlichen Verkehrsmitteln zu erreichen. Sie liegt auf einer Seitengassee einer großen Straße und ist somit nicht direkt denLärm ausgesetzt. Das Personal is freundlich und sehr hilfsbereit. Die Zimmer wurden immer sauber gehalten. Ich komme gerne wieder.
4
Heinz
Oct 7, 2024
·
Stayed 3 nights
Bei der Ankunft wurden wir vom Personal nicht einmal begrüßt. Personal stand nicht einmal auf. Dann wurde unsere Buchung zunächst nicht gefunden. Danach erhielten wir zwei Zimmerkarten (403 und 304). Unser Zimmer 403 entsprach der von uns gebuchten Kategorie. Hier war am Anfang lediglich zu bemängeln dass zwei bereits gebrauchte Handtücher unter dem Waschbecken im Schrank lagen. Das Zimmer von unseren Freunden dagegen entsprach in keiner Weise unserer gebuchten Kategorie. Im Zimmer roch es "modrig" was daran lag, dass wenn man das Fenster öffnete dort sich direkt eine Treppe, ein Rohr und eine Betonwand befand. In das Zimmer kam weder Luft noch Licht. Zusätzlich ging die Klimaanlage nicht im Zimmer. Wie bereits erwähnt entsprach das Zimmer in keiner Weise unserer gebuchten Kategorie. Bei Bedarf können wir auch gerne Bilder vom Zimmer vorlegen. Am letzten Tag (vor der letzten Nacht) bekamen unsere Freunde dann ein anderes Zimmer, welches dann in Ordnung war. Wir bitten Sie diesbezüglich zu überprüfen, ob für diese Unangenehmlichkeit eine entsprechende preisliche Rückerstattung in Frage kommt.
Bei der Ankunft wurden wir vom Personal nicht einmal begrüßt. Personal stand nicht einmal auf. Dann wurde unsere Buchung zunächst nicht gefunden. Danach erhielten wir zwei Zimmerkarten (403 und 304). Unser Zimmer 403 entsprach der von uns gebuchten Kategorie. Hier war am Anfang lediglich zu bemängeln dass zwei bereits gebrauchte Handtücher unter dem Waschbecken im Schrank lagen. Das Zimmer von unseren Freunden dagegen entsprach in keiner Weise unserer gebuchten Kategorie. Im Zimmer roch es "modrig" was daran lag, dass wenn man das Fenster öffnete dort sich direkt eine Treppe, ein Rohr und eine Betonwand befand. In das Zimmer kam weder Luft noch Licht. Zusätzlich ging die Klimaanlage nicht im Zimmer. Wie bereits erwähnt entsprach das Zimmer in keiner Weise unserer gebuchten Kategorie. Bei Bedarf können wir auch gerne Bilder vom Zimmer vorlegen. Am letzten Tag (vor der letzten Nacht) bekamen unsere Freunde dann ein anderes Zimmer, welches dann in Ordnung war. Wir bitten Sie diesbezüglich zu überprüfen, ob für diese Unangenehmlichkeit eine entsprechende preisliche Rückerstattung in Frage kommt.
8
Ahmed
Oct 2, 2024
·
Stayed 10 nights
Pas du tout ce qu'on attendait c'est vraiment dommage des cafards dans la chambre
Pas du tout ce qu'on attendait c'est vraiment dommage des cafards dans la chambre
2
Faisal
Jul 26, 2025
·
Stayed 3 nights
Unfortunately, my experience with this hotel was far from what I expected, especially given the service they promised. Before my arrival, the hotel asked if I’d like them to arrange a taxi transfer, which I confirmed. However, I had to call multiple times—over several days—to get any real response. Each time, I was either redirected or given incorrect contact numbers. The number listed on their website and in their automatic messages led to a former staff member who no longer worked there, which added to the confusion. I ended up messaging about five different people just to confirm my VIP transfer, something that should have been simple and handled professionally. When I finally arrived, the hotel itself was disappointing: the room was not very clean, and the staff seemed disorganized and indifferent. Basic requests were met with delays or ignored altogether. Overall, the lack of coordination, unprofessional service, and poor communication made the experience more stressful than it needed to be. I would not recommend this hotel to travelers expecting reliability or proper customer care.
Unfortunately, my experience with this hotel was far from what I expected, especially given the service they promised. Before my arrival, the hotel asked if I’d like them to arrange a taxi transfer, which I confirmed. However, I had to call multiple times—over several days—to get any real response. Each time, I was either redirected or given incorrect contact numbers. The number listed on their website and in their automatic messages led to a former staff member who no longer worked there, which added to the confusion. I ended up messaging about five different people just to confirm my VIP transfer, something that should have been simple and handled professionally. When I finally arrived, the hotel itself was disappointing: the room was not very clean, and the staff seemed disorganized and indifferent. Basic requests were met with delays or ignored altogether. Overall, the lack of coordination, unprofessional service, and poor communication made the experience more stressful than it needed to be. I would not recommend this hotel to travelers expecting reliability or proper customer care.
10
Seda
Apr 8, 2025
·
Stayed 2 nights
Odalar temiz ve yeni çalışanlar güleryüzlü merkezi
Odalar temiz ve yeni çalışanlar güleryüzlü merkezi
8
Sultan
Sep 22, 2025
·
Stayed 2 nights
فندق مميز جميل ونظيف وذا موقع مميز وقريب من الخدمات إفطار جيد جدا
فندق مميز جميل ونظيف وذا موقع مميز وقريب من الخدمات إفطار جيد جدا
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AI-generated summary based on recent guest reviews
Rooms
Rooms tend to be small and can be noisy, with recurring complaints about temperature control (cold rooms, no heater, or nonworking/unclear AC). A few guests also said the photos did not match reality.
Related guest reviews
4
Mehmet
Jan 24, 2026
·
Stayed 1 night
Kahvaltı zayıf oda soğuktu
Kahvaltı zayıf oda soğuktu
4
Cristine
Mar 21, 2025
·
Stayed 3 nights
It's a clean but very small room, the hotel haven't any AC and it's very hot . but I like the hotel it's very near of everything when u go shopping in grand bazaar . And it's a good service ! I would like to thank Ali and Joseph . They are really helpful to us , easy to communicate .asking them for help about the transportation to airport and they fixed taxi to us early in the morning . I'm very pleased and happy . Thanks guys !!
It's a clean but very small room, the hotel haven't any AC and it's very hot . but I like the hotel it's very near of everything when u go shopping in grand bazaar . And it's a good service ! I would like to thank Ali and Joseph . They are really helpful to us , easy to communicate .asking them for help about the transportation to airport and they fixed taxi to us early in the morning . I'm very pleased and happy . Thanks guys !!
6
J
Apr 16, 2024
·
Stayed 2 nights
Have climb stairs with luggage they do have lift but you climb some steps to reach reception area.outside the hotel is noisy too crowded all the time. For breakfast no much choice it’s just basic things.
Have climb stairs with luggage they do have lift but you climb some steps to reach reception area.outside the hotel is noisy too crowded all the time. For breakfast no much choice it’s just basic things.
8
Monique
Mar 9, 2025
·
Stayed 4 nights
Sehr sehr laut. Man bekommt von allen Zimmern was mit. Wer Ruhe haben möchte auch von der Lautstärke draußen sollte lieber ein anderes Hotel nehmen. Ansonsten waren wir zufrieden
Sehr sehr laut. Man bekommt von allen Zimmern was mit. Wer Ruhe haben möchte auch von der Lautstärke draußen sollte lieber ein anderes Hotel nehmen. Ansonsten waren wir zufrieden
8
Jocelyn
Jan 25, 2022
·
Stayed 2 nights
La photo de la chambre ne reflète pas vraiment la réalité.
La photo de la chambre ne reflète pas vraiment la réalité.
6
Alan John
Jun 25, 2022
·
Stayed 7 nights
Our room was small but clean. It was very noisy from the traffic outside. The reception staff were friendly and helpful. Crossing the nearby main road was difficult and dangerous. The nearby tram into the centre and port area was very regular but usually crowded. There was also metro nearby. One could walk instead of taking the tram which take about 45 minutes to get to the heart of the city. There were many eating places nearby.
Our room was small but clean. It was very noisy from the traffic outside. The reception staff were friendly and helpful. Crossing the nearby main road was difficult and dangerous. The nearby tram into the centre and port area was very regular but usually crowded. There was also metro nearby. One could walk instead of taking the tram which take about 45 minutes to get to the heart of the city. There were many eating places nearby.
4
Heinz
Oct 7, 2024
·
Stayed 3 nights
Bei der Ankunft wurden wir vom Personal nicht einmal begrüßt. Personal stand nicht einmal auf. Dann wurde unsere Buchung zunächst nicht gefunden. Danach erhielten wir zwei Zimmerkarten (403 und 304). Unser Zimmer 403 entsprach der von uns gebuchten Kategorie. Hier war am Anfang lediglich zu bemängeln dass zwei bereits gebrauchte Handtücher unter dem Waschbecken im Schrank lagen. Das Zimmer von unseren Freunden dagegen entsprach in keiner Weise unserer gebuchten Kategorie. Im Zimmer roch es "modrig" was daran lag, dass wenn man das Fenster öffnete dort sich direkt eine Treppe, ein Rohr und eine Betonwand befand. In das Zimmer kam weder Luft noch Licht. Zusätzlich ging die Klimaanlage nicht im Zimmer. Wie bereits erwähnt entsprach das Zimmer in keiner Weise unserer gebuchten Kategorie. Bei Bedarf können wir auch gerne Bilder vom Zimmer vorlegen. Am letzten Tag (vor der letzten Nacht) bekamen unsere Freunde dann ein anderes Zimmer, welches dann in Ordnung war. Wir bitten Sie diesbezüglich zu überprüfen, ob für diese Unangenehmlichkeit eine entsprechende preisliche Rückerstattung in Frage kommt.
Bei der Ankunft wurden wir vom Personal nicht einmal begrüßt. Personal stand nicht einmal auf. Dann wurde unsere Buchung zunächst nicht gefunden. Danach erhielten wir zwei Zimmerkarten (403 und 304). Unser Zimmer 403 entsprach der von uns gebuchten Kategorie. Hier war am Anfang lediglich zu bemängeln dass zwei bereits gebrauchte Handtücher unter dem Waschbecken im Schrank lagen. Das Zimmer von unseren Freunden dagegen entsprach in keiner Weise unserer gebuchten Kategorie. Im Zimmer roch es "modrig" was daran lag, dass wenn man das Fenster öffnete dort sich direkt eine Treppe, ein Rohr und eine Betonwand befand. In das Zimmer kam weder Luft noch Licht. Zusätzlich ging die Klimaanlage nicht im Zimmer. Wie bereits erwähnt entsprach das Zimmer in keiner Weise unserer gebuchten Kategorie. Bei Bedarf können wir auch gerne Bilder vom Zimmer vorlegen. Am letzten Tag (vor der letzten Nacht) bekamen unsere Freunde dann ein anderes Zimmer, welches dann in Ordnung war. Wir bitten Sie diesbezüglich zu überprüfen, ob für diese Unangenehmlichkeit eine entsprechende preisliche Rückerstattung in Frage kommt.
8
christian
Mar 22, 2024
·
Stayed 4 nights
Gut zu erreichendes Hotel, gutes WLAN, Frühstück hätte abwechslungsreicher sein können, Klimaanlage war im Zimmer nicht steuerbar, Pool Sauna und Dampfbad im Keller nutzbar aber ungewöhnlich beleuchtet und lad nicht zum verweilen ein.
Gut zu erreichendes Hotel, gutes WLAN, Frühstück hätte abwechslungsreicher sein können, Klimaanlage war im Zimmer nicht steuerbar, Pool Sauna und Dampfbad im Keller nutzbar aber ungewöhnlich beleuchtet und lad nicht zum verweilen ein.
4
Sabine
Nov 22, 2022
·
Stayed 13 nights
Well the location is great and the staff is amazing. I booked this hotel for it's location and the fact that it has a pool, hot tub and Hammam. So to get into the Hammam is nearly impossible since it is constantly packed with local dudes already waiting on line. I was wondering why there are so many Thai women.... Well... A bunch of guys who were in the sauna with me confirmed that this is not your regular Hammam and massage place. The hot tub was never working sand the pool was cold. So much to me enjoying the relaxing part of the hotel. Now the room, the shower water takes forever to warm up. And it was November and it was freezing in the room. There was no heater. Breakfast kind of plain and simple.
Well the location is great and the staff is amazing. I booked this hotel for it's location and the fact that it has a pool, hot tub and Hammam. So to get into the Hammam is nearly impossible since it is constantly packed with local dudes already waiting on line. I was wondering why there are so many Thai women.... Well... A bunch of guys who were in the sauna with me confirmed that this is not your regular Hammam and massage place. The hot tub was never working sand the pool was cold. So much to me enjoying the relaxing part of the hotel. Now the room, the shower water takes forever to warm up. And it was November and it was freezing in the room. There was no heater. Breakfast kind of plain and simple.
4
Yusuf
Jan 31, 2025
·
Stayed 6 nights
Die Zimmern sind sehr eng und mega undicht. Man hat alles gehört von der 4.Etage was die Leute geredet haben bei geschlossener Fenster. Dampfbad hat nicht funktioniert sowie der Whirlpool. Das Personal ist super freundlich und Hilfsbereit aber die lage vom Hotel ist sehr schlecht. Überall liegt müll und man fühlt sich dort sehr unsicher. Am Poll hingen 2kabel über wasser da hatte ih angst das da irgendwas passiert und das ist für mich ein NO GO!!!
Die Zimmern sind sehr eng und mega undicht. Man hat alles gehört von der 4.Etage was die Leute geredet haben bei geschlossener Fenster. Dampfbad hat nicht funktioniert sowie der Whirlpool. Das Personal ist super freundlich und Hilfsbereit aber die lage vom Hotel ist sehr schlecht. Überall liegt müll und man fühlt sich dort sehr unsicher. Am Poll hingen 2kabel über wasser da hatte ih angst das da irgendwas passiert und das ist für mich ein NO GO!!!
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AI-generated summary based on recent guest reviews
Service
Many guests praise friendly, helpful staff, yet others experienced disorganized communication, slow responses, or check‑in and booking issues.
Related guest reviews
6
Esther de S
Sep 15, 2024
·
Stayed 3 nights
Fomos muito bem recepcionados pelo Sr. ahmet mas infelizmente nós outros dias eram sua folga e os outros recepcionistas foram decepcionantes. A televisão não estava funcionando e por diversas vezes foi reclamado mas não ajeitaram. Todos os dias deixavam somente 2 toalhas e 2 águas sendo que estávamos em 3 pessoas. Nosso apto deveria ser triplo porém nos deram um apto duo e colocaram uma outra cama deixando o quarto sem espaço para movimentar. O café da manhã, além de ser péssimo a máquina não estava funcionando adequadamente para fazer café com leite. Uma pena pois o hotel está até bem apresentável.
Fomos muito bem recepcionados pelo Sr. ahmet mas infelizmente nós outros dias eram sua folga e os outros recepcionistas foram decepcionantes. A televisão não estava funcionando e por diversas vezes foi reclamado mas não ajeitaram. Todos os dias deixavam somente 2 toalhas e 2 águas sendo que estávamos em 3 pessoas. Nosso apto deveria ser triplo porém nos deram um apto duo e colocaram uma outra cama deixando o quarto sem espaço para movimentar. O café da manhã, além de ser péssimo a máquina não estava funcionando adequadamente para fazer café com leite. Uma pena pois o hotel está até bem apresentável.
4
Cristine
Mar 21, 2025
·
Stayed 3 nights
It's a clean but very small room, the hotel haven't any AC and it's very hot . but I like the hotel it's very near of everything when u go shopping in grand bazaar . And it's a good service ! I would like to thank Ali and Joseph . They are really helpful to us , easy to communicate .asking them for help about the transportation to airport and they fixed taxi to us early in the morning . I'm very pleased and happy . Thanks guys !!
It's a clean but very small room, the hotel haven't any AC and it's very hot . but I like the hotel it's very near of everything when u go shopping in grand bazaar . And it's a good service ! I would like to thank Ali and Joseph . They are really helpful to us , easy to communicate .asking them for help about the transportation to airport and they fixed taxi to us early in the morning . I'm very pleased and happy . Thanks guys !!
6
Cheima
May 17, 2025
·
Stayed 2 nights
Personnel au top sympathique très serviable , mais conditions de l’hôtel à revoir petit déjeuner. À revoir aussi il n’y a pas assez de sucré .Odeur des canalisations horrible .
Personnel au top sympathique très serviable , mais conditions de l’hôtel à revoir petit déjeuner. À revoir aussi il n’y a pas assez de sucré .Odeur des canalisations horrible .
8
Hajar
Nov 19, 2024
·
Stayed 6 nights
Die Mitarbeiter im Hotel waren alle sehr freundlich und hilfsbereit
Die Mitarbeiter im Hotel waren alle sehr freundlich und hilfsbereit
8
Anab
Aug 13, 2024
·
Stayed 1 night
Bra o trevligt personal.
Bra o trevligt personal.
10
Wilson
Apr 12, 2023
·
Stayed 3 nights
Die Unterkunft ist leicht mit öffentlichen Verkehrsmitteln zu erreichen. Sie liegt auf einer Seitengassee einer großen Straße und ist somit nicht direkt denLärm ausgesetzt. Das Personal is freundlich und sehr hilfsbereit. Die Zimmer wurden immer sauber gehalten. Ich komme gerne wieder.
Die Unterkunft ist leicht mit öffentlichen Verkehrsmitteln zu erreichen. Sie liegt auf einer Seitengassee einer großen Straße und ist somit nicht direkt denLärm ausgesetzt. Das Personal is freundlich und sehr hilfsbereit. Die Zimmer wurden immer sauber gehalten. Ich komme gerne wieder.
4
Heinz
Oct 7, 2024
·
Stayed 3 nights
Bei der Ankunft wurden wir vom Personal nicht einmal begrüßt. Personal stand nicht einmal auf. Dann wurde unsere Buchung zunächst nicht gefunden. Danach erhielten wir zwei Zimmerkarten (403 und 304). Unser Zimmer 403 entsprach der von uns gebuchten Kategorie. Hier war am Anfang lediglich zu bemängeln dass zwei bereits gebrauchte Handtücher unter dem Waschbecken im Schrank lagen. Das Zimmer von unseren Freunden dagegen entsprach in keiner Weise unserer gebuchten Kategorie. Im Zimmer roch es "modrig" was daran lag, dass wenn man das Fenster öffnete dort sich direkt eine Treppe, ein Rohr und eine Betonwand befand. In das Zimmer kam weder Luft noch Licht. Zusätzlich ging die Klimaanlage nicht im Zimmer. Wie bereits erwähnt entsprach das Zimmer in keiner Weise unserer gebuchten Kategorie. Bei Bedarf können wir auch gerne Bilder vom Zimmer vorlegen. Am letzten Tag (vor der letzten Nacht) bekamen unsere Freunde dann ein anderes Zimmer, welches dann in Ordnung war. Wir bitten Sie diesbezüglich zu überprüfen, ob für diese Unangenehmlichkeit eine entsprechende preisliche Rückerstattung in Frage kommt.
Bei der Ankunft wurden wir vom Personal nicht einmal begrüßt. Personal stand nicht einmal auf. Dann wurde unsere Buchung zunächst nicht gefunden. Danach erhielten wir zwei Zimmerkarten (403 und 304). Unser Zimmer 403 entsprach der von uns gebuchten Kategorie. Hier war am Anfang lediglich zu bemängeln dass zwei bereits gebrauchte Handtücher unter dem Waschbecken im Schrank lagen. Das Zimmer von unseren Freunden dagegen entsprach in keiner Weise unserer gebuchten Kategorie. Im Zimmer roch es "modrig" was daran lag, dass wenn man das Fenster öffnete dort sich direkt eine Treppe, ein Rohr und eine Betonwand befand. In das Zimmer kam weder Luft noch Licht. Zusätzlich ging die Klimaanlage nicht im Zimmer. Wie bereits erwähnt entsprach das Zimmer in keiner Weise unserer gebuchten Kategorie. Bei Bedarf können wir auch gerne Bilder vom Zimmer vorlegen. Am letzten Tag (vor der letzten Nacht) bekamen unsere Freunde dann ein anderes Zimmer, welches dann in Ordnung war. Wir bitten Sie diesbezüglich zu überprüfen, ob für diese Unangenehmlichkeit eine entsprechende preisliche Rückerstattung in Frage kommt.
10
eva
Apr 1, 2025
·
Stayed 1 night
Good service, Very communicative
Good service, Very communicative
2
Faisal
Jul 26, 2025
·
Stayed 3 nights
Unfortunately, my experience with this hotel was far from what I expected, especially given the service they promised. Before my arrival, the hotel asked if I’d like them to arrange a taxi transfer, which I confirmed. However, I had to call multiple times—over several days—to get any real response. Each time, I was either redirected or given incorrect contact numbers. The number listed on their website and in their automatic messages led to a former staff member who no longer worked there, which added to the confusion. I ended up messaging about five different people just to confirm my VIP transfer, something that should have been simple and handled professionally. When I finally arrived, the hotel itself was disappointing: the room was not very clean, and the staff seemed disorganized and indifferent. Basic requests were met with delays or ignored altogether. Overall, the lack of coordination, unprofessional service, and poor communication made the experience more stressful than it needed to be. I would not recommend this hotel to travelers expecting reliability or proper customer care.
Unfortunately, my experience with this hotel was far from what I expected, especially given the service they promised. Before my arrival, the hotel asked if I’d like them to arrange a taxi transfer, which I confirmed. However, I had to call multiple times—over several days—to get any real response. Each time, I was either redirected or given incorrect contact numbers. The number listed on their website and in their automatic messages led to a former staff member who no longer worked there, which added to the confusion. I ended up messaging about five different people just to confirm my VIP transfer, something that should have been simple and handled professionally. When I finally arrived, the hotel itself was disappointing: the room was not very clean, and the staff seemed disorganized and indifferent. Basic requests were met with delays or ignored altogether. Overall, the lack of coordination, unprofessional service, and poor communication made the experience more stressful than it needed to be. I would not recommend this hotel to travelers expecting reliability or proper customer care.
10
Seda
Apr 8, 2025
·
Stayed 2 nights
Odalar temiz ve yeni çalışanlar güleryüzlü merkezi
Odalar temiz ve yeni çalışanlar güleryüzlü merkezi
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AI-generated summary based on recent guest reviews
Location
Location is convenient for public transport and shopping, but the immediate area is busy and noisy; a few guests felt unsafe or found crossing the nearby main road difficult.
Related guest reviews
2
Fabian
Jan 31, 2025
·
Stayed 4 nights
Nicht zu empfehlen – lebensgefährlich! Unser Aufenthalt in diesem Hotel war eine Katastrophe. Das gesamte Hotel war extrem dreckig, die Lage unsicher, und es war durchgehend unerträglich laut – an Schlaf war kaum zu denken. Besonders enttäuschend war das Dampfbad, das einfach nicht funktionierte – pure Täuschung. Doch das Schlimmste war der gefährliche Pool: An der Seite hingen zwei Kabel mit Draht an der Wand, nur 15 cm vom Wasser entfernt! Das ist eine absolute Lebensgefahr und völlig inakzeptabel. Das einzig Positive an unserem Aufenthalt war das freundliche und hilfsbereite Personal. Doch das kann die gravierenden Mängel nicht ausgleichen. Fazit: Dieses Hotel verdient die Note ungenügend. Nie wieder!
Nicht zu empfehlen – lebensgefährlich! Unser Aufenthalt in diesem Hotel war eine Katastrophe. Das gesamte Hotel war extrem dreckig, die Lage unsicher, und es war durchgehend unerträglich laut – an Schlaf war kaum zu denken. Besonders enttäuschend war das Dampfbad, das einfach nicht funktionierte – pure Täuschung. Doch das Schlimmste war der gefährliche Pool: An der Seite hingen zwei Kabel mit Draht an der Wand, nur 15 cm vom Wasser entfernt! Das ist eine absolute Lebensgefahr und völlig inakzeptabel. Das einzig Positive an unserem Aufenthalt war das freundliche und hilfsbereite Personal. Doch das kann die gravierenden Mängel nicht ausgleichen. Fazit: Dieses Hotel verdient die Note ungenügend. Nie wieder!
4
Cristine
Mar 21, 2025
·
Stayed 3 nights
It's a clean but very small room, the hotel haven't any AC and it's very hot . but I like the hotel it's very near of everything when u go shopping in grand bazaar . And it's a good service ! I would like to thank Ali and Joseph . They are really helpful to us , easy to communicate .asking them for help about the transportation to airport and they fixed taxi to us early in the morning . I'm very pleased and happy . Thanks guys !!
It's a clean but very small room, the hotel haven't any AC and it's very hot . but I like the hotel it's very near of everything when u go shopping in grand bazaar . And it's a good service ! I would like to thank Ali and Joseph . They are really helpful to us , easy to communicate .asking them for help about the transportation to airport and they fixed taxi to us early in the morning . I'm very pleased and happy . Thanks guys !!
6
J
Apr 16, 2024
·
Stayed 2 nights
Have climb stairs with luggage they do have lift but you climb some steps to reach reception area.outside the hotel is noisy too crowded all the time. For breakfast no much choice it’s just basic things.
Have climb stairs with luggage they do have lift but you climb some steps to reach reception area.outside the hotel is noisy too crowded all the time. For breakfast no much choice it’s just basic things.
6
Alan John
Jun 25, 2022
·
Stayed 7 nights
Our room was small but clean. It was very noisy from the traffic outside. The reception staff were friendly and helpful. Crossing the nearby main road was difficult and dangerous. The nearby tram into the centre and port area was very regular but usually crowded. There was also metro nearby. One could walk instead of taking the tram which take about 45 minutes to get to the heart of the city. There were many eating places nearby.
Our room was small but clean. It was very noisy from the traffic outside. The reception staff were friendly and helpful. Crossing the nearby main road was difficult and dangerous. The nearby tram into the centre and port area was very regular but usually crowded. There was also metro nearby. One could walk instead of taking the tram which take about 45 minutes to get to the heart of the city. There were many eating places nearby.
10
Wilson
Apr 12, 2023
·
Stayed 3 nights
Die Unterkunft ist leicht mit öffentlichen Verkehrsmitteln zu erreichen. Sie liegt auf einer Seitengassee einer großen Straße und ist somit nicht direkt denLärm ausgesetzt. Das Personal is freundlich und sehr hilfsbereit. Die Zimmer wurden immer sauber gehalten. Ich komme gerne wieder.
Die Unterkunft ist leicht mit öffentlichen Verkehrsmitteln zu erreichen. Sie liegt auf einer Seitengassee einer großen Straße und ist somit nicht direkt denLärm ausgesetzt. Das Personal is freundlich und sehr hilfsbereit. Die Zimmer wurden immer sauber gehalten. Ich komme gerne wieder.
8
Patimat
Sep 16, 2023
·
Stayed 7 nights
Het was een mooi hotel, openbaar vervoer was dichtbij alleen moet je wel tegen de drukte buiten kunnen.
Het was een mooi hotel, openbaar vervoer was dichtbij alleen moet je wel tegen de drukte buiten kunnen.
8
christian
Mar 22, 2024
·
Stayed 4 nights
Gut zu erreichendes Hotel, gutes WLAN, Frühstück hätte abwechslungsreicher sein können, Klimaanlage war im Zimmer nicht steuerbar, Pool Sauna und Dampfbad im Keller nutzbar aber ungewöhnlich beleuchtet und lad nicht zum verweilen ein.
Gut zu erreichendes Hotel, gutes WLAN, Frühstück hätte abwechslungsreicher sein können, Klimaanlage war im Zimmer nicht steuerbar, Pool Sauna und Dampfbad im Keller nutzbar aber ungewöhnlich beleuchtet und lad nicht zum verweilen ein.
10
Seda
Apr 8, 2025
·
Stayed 2 nights
Odalar temiz ve yeni çalışanlar güleryüzlü merkezi
Odalar temiz ve yeni çalışanlar güleryüzlü merkezi
8
Sultan
Sep 22, 2025
·
Stayed 2 nights
فندق مميز جميل ونظيف وذا موقع مميز وقريب من الخدمات إفطار جيد جدا
فندق مميز جميل ونظيف وذا موقع مميز وقريب من الخدمات إفطار جيد جدا
4
Yusuf
Jan 31, 2025
·
Stayed 6 nights
Die Zimmern sind sehr eng und mega undicht. Man hat alles gehört von der 4.Etage was die Leute geredet haben bei geschlossener Fenster. Dampfbad hat nicht funktioniert sowie der Whirlpool. Das Personal ist super freundlich und Hilfsbereit aber die lage vom Hotel ist sehr schlecht. Überall liegt müll und man fühlt sich dort sehr unsicher. Am Poll hingen 2kabel über wasser da hatte ih angst das da irgendwas passiert und das ist für mich ein NO GO!!!
Die Zimmern sind sehr eng und mega undicht. Man hat alles gehört von der 4.Etage was die Leute geredet haben bei geschlossener Fenster. Dampfbad hat nicht funktioniert sowie der Whirlpool. Das Personal ist super freundlich und Hilfsbereit aber die lage vom Hotel ist sehr schlecht. Überall liegt müll und man fühlt sich dort sehr unsicher. Am Poll hingen 2kabel über wasser da hatte ih angst das da irgendwas passiert und das ist für mich ein NO GO!!!
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AI-generated summary based on recent guest reviews
Dining
Breakfast is frequently described as basic with limited variety, though a few reviews praised it. Space or beverage options were sometimes lacking.
Related guest reviews
6
Esther de S
Sep 15, 2024
·
Stayed 3 nights
Fomos muito bem recepcionados pelo Sr. ahmet mas infelizmente nós outros dias eram sua folga e os outros recepcionistas foram decepcionantes. A televisão não estava funcionando e por diversas vezes foi reclamado mas não ajeitaram. Todos os dias deixavam somente 2 toalhas e 2 águas sendo que estávamos em 3 pessoas. Nosso apto deveria ser triplo porém nos deram um apto duo e colocaram uma outra cama deixando o quarto sem espaço para movimentar. O café da manhã, além de ser péssimo a máquina não estava funcionando adequadamente para fazer café com leite. Uma pena pois o hotel está até bem apresentável.
Fomos muito bem recepcionados pelo Sr. ahmet mas infelizmente nós outros dias eram sua folga e os outros recepcionistas foram decepcionantes. A televisão não estava funcionando e por diversas vezes foi reclamado mas não ajeitaram. Todos os dias deixavam somente 2 toalhas e 2 águas sendo que estávamos em 3 pessoas. Nosso apto deveria ser triplo porém nos deram um apto duo e colocaram uma outra cama deixando o quarto sem espaço para movimentar. O café da manhã, além de ser péssimo a máquina não estava funcionando adequadamente para fazer café com leite. Uma pena pois o hotel está até bem apresentável.
4
Mehmet
Jan 24, 2026
·
Stayed 1 night
Kahvaltı zayıf oda soğuktu
Kahvaltı zayıf oda soğuktu
4
Abigail
Jun 29, 2025
·
Stayed 5 nights
Dieses Hotel hat auf jedenfall keine 4* verdient, da von 4* nichts zu sehen war sei es vom frühstück bis zur Sauberkeit. Dieses Hotel würde ich nicht weiterempfehlen.
Dieses Hotel hat auf jedenfall keine 4* verdient, da von 4* nichts zu sehen war sei es vom frühstück bis zur Sauberkeit. Dieses Hotel würde ich nicht weiterempfehlen.
8
Chengiz
Feb 5, 2024
·
Stayed 5 nights
It was gastvriendelijk, schoon met een lekker onbijt en noch goede spa gelegenheid
It was gastvriendelijk, schoon met een lekker onbijt en noch goede spa gelegenheid
4
Cristine
Mar 21, 2025
·
Stayed 3 nights
It's a clean but very small room, the hotel haven't any AC and it's very hot . but I like the hotel it's very near of everything when u go shopping in grand bazaar . And it's a good service ! I would like to thank Ali and Joseph . They are really helpful to us , easy to communicate .asking them for help about the transportation to airport and they fixed taxi to us early in the morning . I'm very pleased and happy . Thanks guys !!
It's a clean but very small room, the hotel haven't any AC and it's very hot . but I like the hotel it's very near of everything when u go shopping in grand bazaar . And it's a good service ! I would like to thank Ali and Joseph . They are really helpful to us , easy to communicate .asking them for help about the transportation to airport and they fixed taxi to us early in the morning . I'm very pleased and happy . Thanks guys !!
6
J
Apr 16, 2024
·
Stayed 2 nights
Have climb stairs with luggage they do have lift but you climb some steps to reach reception area.outside the hotel is noisy too crowded all the time. For breakfast no much choice it’s just basic things.
Have climb stairs with luggage they do have lift but you climb some steps to reach reception area.outside the hotel is noisy too crowded all the time. For breakfast no much choice it’s just basic things.
6
Cheima
May 17, 2025
·
Stayed 2 nights
Personnel au top sympathique très serviable , mais conditions de l’hôtel à revoir petit déjeuner. À revoir aussi il n’y a pas assez de sucré .Odeur des canalisations horrible .
Personnel au top sympathique très serviable , mais conditions de l’hôtel à revoir petit déjeuner. À revoir aussi il n’y a pas assez de sucré .Odeur des canalisations horrible .
8
christian
Mar 22, 2024
·
Stayed 4 nights
Gut zu erreichendes Hotel, gutes WLAN, Frühstück hätte abwechslungsreicher sein können, Klimaanlage war im Zimmer nicht steuerbar, Pool Sauna und Dampfbad im Keller nutzbar aber ungewöhnlich beleuchtet und lad nicht zum verweilen ein.
Gut zu erreichendes Hotel, gutes WLAN, Frühstück hätte abwechslungsreicher sein können, Klimaanlage war im Zimmer nicht steuerbar, Pool Sauna und Dampfbad im Keller nutzbar aber ungewöhnlich beleuchtet und lad nicht zum verweilen ein.
8
Sultan
Sep 22, 2025
·
Stayed 2 nights
فندق مميز جميل ونظيف وذا موقع مميز وقريب من الخدمات إفطار جيد جدا
فندق مميز جميل ونظيف وذا موقع مميز وقريب من الخدمات إفطار جيد جدا
8
BERTRAND
Sep 23, 2023
·
Stayed 1 night
Excellent hôtel en ce qui concerne la chambre. En revanche, la salle du petit déjeuner semble petite par rapport à la taille de l'hôtel et il n'y avait aucun jus de fruits.
Excellent hôtel en ce qui concerne la chambre. En revanche, la salle du petit déjeuner semble petite par rapport à la taille de l'hôtel et il n'y avait aucun jus de fruits.
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AI-generated summary based on recent guest reviews
2
Hamdan anwar haider
Feb 9, 2026
·
Stayed 28 nights
Avoid this hotel. We had a fully prepaid reservation and informed the hotel in advance of a late arrival. When we arrived around 04:30, the hotel refused entry, kept the full payment, and provided no accommodation or service. We were left outside overnight with luggage and had to secure emergency accommodation ourselves at significant cost. Afterwards, the hotel gave conflicting explanations at different times claiming this was a “no show” and also suggesting that we refused the room despite full prepayment and prior notice. Taking prepaid money while refusing entry is unacceptable. I strongly advise others not to book this hotel.
Avoid this hotel. We had a fully prepaid reservation and informed the hotel in advance of a late arrival. When we arrived around 04:30, the hotel refused entry, kept the full payment, and provided no accommodation or service. We were left outside overnight with luggage and had to secure emergency accommodation ourselves at significant cost. Afterwards, the hotel gave conflicting explanations at different times claiming this was a “no show” and also suggesting that we refused the room despite full prepayment and prior notice. Taking prepaid money while refusing entry is unacceptable. I strongly advise others not to book this hotel.
4
Mazhar
Oct 5, 2025
·
Stayed 1 night
It was not too bad but in
It was not too bad but in
2
Faisal
Jul 26, 2025
·
Stayed 3 nights
Unfortunately, my experience with this hotel was far from what I expected, especially given the service they promised. Before my arrival, the hotel asked if I’d like them to arrange a taxi transfer, which I confirmed. However, I had to call multiple times—over several days—to get any real response. Each time, I was either redirected or given incorrect contact numbers. The number listed on their website and in their automatic messages led to a former staff member who no longer worked there, which added to the confusion. I ended up messaging about five different people just to confirm my VIP transfer, something that should have been simple and handled professionally. When I finally arrived, the hotel itself was disappointing: the room was not very clean, and the staff seemed disorganized and indifferent. Basic requests were met with delays or ignored altogether. Overall, the lack of coordination, unprofessional service, and poor communication made the experience more stressful than it needed to be. I would not recommend this hotel to travelers expecting reliability or proper customer care.
Unfortunately, my experience with this hotel was far from what I expected, especially given the service they promised. Before my arrival, the hotel asked if I’d like them to arrange a taxi transfer, which I confirmed. However, I had to call multiple times—over several days—to get any real response. Each time, I was either redirected or given incorrect contact numbers. The number listed on their website and in their automatic messages led to a former staff member who no longer worked there, which added to the confusion. I ended up messaging about five different people just to confirm my VIP transfer, something that should have been simple and handled professionally. When I finally arrived, the hotel itself was disappointing: the room was not very clean, and the staff seemed disorganized and indifferent. Basic requests were met with delays or ignored altogether. Overall, the lack of coordination, unprofessional service, and poor communication made the experience more stressful than it needed to be. I would not recommend this hotel to travelers expecting reliability or proper customer care.
4
amal
Jun 20, 2025
·
Stayed 2 nights
Very bad smell
Very bad smell
10
eva
Apr 1, 2025
·
Stayed 1 night
Good service, Very communicative
Good service, Very communicative
FAQs about Graziella Gold Hotel
Does the hotel allow pets?
No pets and no service animals are allowed at this property.
What are the check-in and check-out times?
Check-in is from 14:00, and check-out is until 12:00. Late check-out is available for a fee, subject to availability.
Are airport shuttle services available?
A roundtrip airport shuttle is provided for a surcharge of EUR 50 per vehicle (one-way) and is available 24 hours. Guests must contact the property with arrival details before travel.
What accessibility features does the hotel offer?
The property features step-free entrances and wheelchair-accessible facilities, although specific details about rooms and bathrooms are not provided.
Where is the hotel located in relation to key landmarks?
The hotel is centrally located in Istanbul, within a 5-minute drive of Grand Bazaar and Sultanahmet Square, and is 2 mi (3.2 km) from Blue Mosque and 2.4 mi (3.9 km) from Galata Tower.
Does the hotel have a swimming pool?
Yes, the hotel features an indoor swimming pool, which is accessible from 10:00 AM to 10:00 PM.
What are the hotel's policies for guests staying with children?
Children are allowed at the property, but specific age-related policies regarding free stays are not provided.
What are the policies regarding extra beds and cribs?
The property does not allow extra beds or cribs, as only registered guests are allowed in the guestrooms.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-19: NO DATA
- 2026-09-20: 71.20979USD
- 2026-09-21: NO DATA
- 2026-09-22: 50.85757119796752USD
- 2026-09-23: 48.9463249152565USD
- 2026-09-24: 79.47426317802429USD
- 2026-09-25: 78.04776524070739USD
- 2026-09-26: 50.85757119796752USD
- 2026-09-27: 62.58421897779464USD
- 2026-09-28: 62.58421897779464USD
- 2026-09-29: 66.61560999999999USD
- 2026-09-30: 50.85757119796752USD
- 2026-10-01: 50.329241549491876USD
- 2026-10-02: 50.329241549491876USD
- 2026-10-03: 53.2975852643013USD
- 2026-10-04: 50.329241549491876USD
- 2026-10-05: 50.329241549491876USD
- 2026-10-06: 50.329241549491876USD
- 2026-10-07: 50.329241549491876USD
- 2026-10-08: 53.16766943048477USD
- 2026-10-09: 55.209475605678556USD
- 2026-10-10: 67.2738204314804USD
- 2026-10-11: 50.52691060245514USD
- 2026-10-12: 50.85757119796752USD
- 2026-10-13: 50.85757119796752USD
- 2026-10-14: 50.85757119796752USD
- 2026-10-15: 62.15925417322158USD
- 2026-10-16: 52.82873684339523USD
- 2026-10-17: 54.79095576911926USD
- 2026-10-18: 54.02183580650329USD
- 2026-10-19: 56.472514082317346USD
- 2026-10-20: 56.472514082317346USD
- 2026-10-21: 50.85757119796752USD
- 2026-10-22: 50.85757119796752USD
- 2026-10-23: 50.85757119796752USD
- 2026-10-24: 50.85757119796752USD
- 2026-10-25: 50.85757119796752USD
- 2026-10-26: 50.85757119796752USD
- 2026-10-27: 50.85757119796752USD
- 2026-10-28: 50.85757119796752USD
- 2026-10-29: 50.40191502634048USD
- 2026-10-30: 50.85757119796752USD
- 2026-10-31: 50.85757119796752USD
- 2026-11-01: 50.85757119796752USD
- 2026-11-02: 50.85757119796752USD
- 2026-11-03: 50.52691060245514USD
- 2026-11-04: 50.85757119796752USD
- 2026-11-05: 50.85757119796752USD
- 2026-11-06: 50.85757119796752USD
- 2026-11-07: 50.85757119796752USD
- 2026-11-08: 50.345645329399105USD
- 2026-11-09: 50.85757119796752USD
- 2026-11-10: 50.85757119796752USD
- 2026-11-11: 50.85757119796752USD
- 2026-11-12: 50.85757119796752USD
- 2026-11-13: 50.85757119796752USD
- 2026-11-14: 50.85757119796752USD
- 2026-11-15: 50.85757119796752USD
- 2026-11-16: 50.85757119796752USD
- 2026-11-17: 50.85757119796752USD
- 2026-11-18: 50.85757119796752USD
- 2026-11-19: 50.85757119796752USD
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Pool access available from 6:00 PM to 11:00 PM.
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- Airport shuttle fee: EUR 50 per vehicle (one-way)
- Late check-out is available for a fee (subject to availability)
- Hosted evening meal: EUR 10
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Airport shuttle
Restaurant
Swimming pool
Business Center
Room Service
Tour Desk
Services
Business Center
Tour Desk
Dry Cleaning
Housekeeping
Banquet Facilities
Currency Exchange
Safe-Deposit Box
Luggage Storage
Designated Smoking Area
Express Check-In/Check-Out
Self Laundry
24-Hour Front Desk
Concierge Services
Lockers Available
Parking
Airport shuttle
Internet
Free Wi-Fi
General
Room Service
Restaurant
Non-Smoking Rooms
Sauna
Hot Tub / Jacuzzi
Steam Room
Massage
Spa & Wellness Centre
Breakfast in the Room
Family Room
Beach Sun Loungers
Activities
Swimming pool
Pool Indoor
Pool (Indoor)
Terrace
Fitness Center (nearby)