Loft-Hütte mit Whirlpool, Terrasse & Feuerstelle

They canceled my stay last minute and still charged me for processing

The host Tony was very helpful and attentive to reply to questions. We enjoyed the home and our time in Berkley Springs. The only reason for a four star review instead of five was the distance between the home and BS was a bit farther than we would have liked. That being said it was very quiet and peaceful. Hot tub was nice and hot, which I have found is rare in a rental. All and all a very peaceful quiet location.

Cabin was not fully clean. The toilet had stains. Dishes that were in cabinets had left over stains. When we got there temperature was set at 58 while it was freezing outside. We turned it up to 70. 6 hours later the temperature had not risen past 61. I contacted the owner numerous times and no resolution was given. Close to 9pm he said we could move to another cabin after we had already unpacked everything. At midnight he said put the thermostat at emergency. He must have said "sorry for the inconvenience" on every issue i raised at least 8 times. The remote control was so terrible and didn't work. The nearby places lister on the cabin site were more than 45 minutes away while advertised at 3 minutes away. The water was cloudy from the sink and the pressure basically didn't exist. A total of 5 towels were given when i specifically asked for extra. Had to wear sweaters, jackets, hats and gloves inside while wrapped up in blankets. My 4 year old son got sick. The temperature eventually got better but no maintenance was sent to confirm it will continue working. Woke up on the day of checkout to temperature of 59. It was just as cold inside that it was outside. Though the owner responded timely, he did absolutely nothing to assist with any of the concerns raised. The second day he said if the cabin temperature has not gotten better its a "safety" issue and we must either move to the other cabin or leave.Buyer be ware..this stay was the worst experience I've ever had.

Tony was amazing. Answered all my questions quickly and professionally. The property was perfect for me and my two daughters well prepared for a very comfortable stay. The hot tub was definitely a bonus.

Very dirty, Hair all over the floor,