Hotel Tortuguero Beachfront

Our stay at Hotel Tortuguero Beachfront was completely unacceptable, and the lack of customer service made it worse. We booked 2 rooms for 3 nights and requested multiple times prior to arrival that they be together due to my son in one room and my husband and I in another. They weren’t. We waited 45+ minutes at check-in while staff tried to fix it—well past check-in time. The first room had a leaking AC that soaked our belongings while we were out. No apology. We were moved, but the new room had no hot water for 2 nights. We reported it immediately—nothing was fixed despite being told otherwise. We asked to check out early and be refunded for the unused night—denied. We requested a manager daily and were told he wasn’t available. No follow-up. The property itself was a mess: loud dogs at 5 AM, staff children running unsupervised, broken fixtures, empty food trays, long waits, no “Do Not Disturb” signs, paper-thin walls, and a non-working safe. Staff said only the owner could help—but he never responded. Even after follow-ups post-stay, we were told nothing could be done “due to policy.” Overpriced, filthy, and poorly managed. Avoid at all costs.

It is off the main street (only one street in Tortuguero) so very quiet. On the beach. Beautiful property and pool. Breakfast was good considering they had lost power. Walkable everywhere.

Great spot on the beach and centrally located in town. Room was small but very clean. Lots of storage space. Staff friendly and helpful. Breakfast was good. Pool area had lots of seating and shade. Lovely lush grounds.

My kids and I had a wonderful experience at Tortuguero Beachfront. The property is very clean and well maintained. The room was spacious. Beautiful gardens. Staff extremely courteous. The pool is small and we did not use it; but we enjoyed relaxing in the garden on the lounge chairs.

Very helpful and courteous staff. I was lost driving to the boating dock, and they called me several times to check my location and give directions. They even arranged for a boat late at night to get to the island.