El Cid La Ceiba Beach

N

This was the perfect location to have a vacation. Staff, rooms, activities were outstanding. Concierge Emilio was awesome attending to even the smallest request immediately and efficiently. Location was walking distance from shopping and attractions.

Our room was the best part of our stay. It was actually a 2 room suite. On one side was our king bed with a full bath and a balcony over-looking the ocean and cruise ships. On the other side was a complete kitchen with all kitchen appliances, dining table and another deck over-looking the ocean. Both sides had separate thermostats with separate A/C units. This was the best room we have stayed at out of all our travels. The wait staff, the cleaning staff and the bar tenders were all great. The front desk staff were horrible. We never could get a clear answer to our questions about anything. Either that or we would get conflicting answers. Each meal had a buffet in the dining room. Much of the food from the buffet was inedible. The few times I ate from the buffet I got ill. When we asked whether or not we would be able to order from the menu we were told by some that we could but by others we couldn't. Bottom line most of the food with exception of the bar food menu was horrible. The pool was very cold but nice sized. The "hot tub" was mostly cool or lukewarm. However when there were multiple cruise ships docked in front of the resort many of the passengers would hang out at our resort for a fee which packed our pool. Over all I could only rate this place a D and we will NEVER return.

Staff set out to please , very attentive. Room was very clean. Wish had more food varieties at dinner and breakfast, lunch was very good with made to order food. People from cruise ships killed the calm vibe at the beach during the day. I would return again just know what to expect now. There is no resort that is perfect .

The staff was very friendly as always. I've stayed here 6 or 7 times and the snorkeling on site is some of the best on the island.