Moon Palace Nizuc - All Inclusive
US$ 425
/noite
Média para novembro
Preços para Moon Palace Nizuc - All Inclusive
Selecione datas para ver preços e disponibilidade
US$ 425
/noite
Média para novembro
Preços médios mensais
Em Moon Palace Nizuc - All Inclusive, o preço por noite é, em média, US$ 352 no mês mais barato (setembro) e US$ 510 no mês mais caro (março), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 462 |
| fevereiro | US$ 508 |
| março | US$ 510 |
| abril | US$ 414 |
| maio | US$ 419 |
| junho | US$ 411 |
| julho | US$ 429 |
| agosto | US$ 364 |
| setembro | US$ 352 |
| outubro | US$ 384 |
| novembro | US$ 425 |
| dezembro | US$ 483 |
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M
A
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J
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nov. · US$ 425
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Mais caro: março (aprox. US$ 510)
Mais barato: setembro (aprox. US$ 352)
Sobre este alojamento
Experience luxury at this all-inclusive resort with a private beach, multiple pools, and top-notch wellness amenities.
Localização
With a stay at Moon Palace Nizuc - All inclusive in Cancun, you'll be 1.1 mi (1.7 km) from Moon Palace Golf Club and 9.2 mi (14.7 km) from Riviera Cancun Golf Resort. This all-inclusive property is 12.3 mi (19.9 km) from Delfines Beach and 13.5 mi (21.7 km) from Maya Museum of Cancun.
Estacionamento
Serviço de transporte ao aeroporto
Restaurante
Piscina
Centro de negócios
Serviço de quartos
Localização
Carretera Cancun-Chetumal Km. 36.5 EDF A, Cancun, QROO, 77500, Mexico, Cancún, Benito Juárez, Estado de Quintana Roo, México
Opções de quartos
7
Superior Deluxe Garden View Kids & Teens Free
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal
e 1 Cama Individual
Dormidas 4
484 ft²
Vista para o jardimAr condicionadoCofre de segurançaCasa de banho privadaBanheira de hidromassagem
6
Superior Deluxe Ocean View Kids & Teens Free
Detalhes do quarto
1 Cama De Casal Grande
2 Camas De Casal
e 1 Cama Individual
Dormidas 4
484 ft²
Vista para o marVarandaAr condicionadoCofre de segurançaCasa de banho privadaBanheira de hidromassagem
9
Superior Family Suite Garden View Kids & Teens Free
Detalhes do quarto
1 Cama De Casal Extragrande
e 2 Camas De Casal
Dormidas 6
968 ft²
Vista para o jardimAr condicionadoCofre de segurançaCasa de banho privadaBanheira de hidromassagem
6
Superior Deluxe Ocean Front Kids & Teens Free
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal
e 1 Cama Individual
Dormidas 4
484 ft²
Vista para o marVarandaAr condicionadoCofre de segurançaCasa de banho privadaBanheira de hidromassagem
4
Superior Honeymoon Suite Ocean Front King Size Bed
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
484 ft²
Vista para o marVarandaAr condicionadoCofre de segurançaCasa de banho privadaBanheira de hidromassagem
6
Superior Governor Suite Ocean View King Size Bed
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Cama Individual
Dormidas 4
968 ft²
Vista para o marAr condicionadoCofre de segurançaCasa de banho privadaBanheira de hidromassagem
Superior Three Bedroom Villa
Detalhes do quarto
1 Cama De Casal
2 Camas De Casal Grandes
e 1 Cama Individual
2 Camas De Casal Grandes
4144 ft²
Vista para a piscinaVista para o marAr condicionadoCofre de segurançaCasa de banho privadaBanheira de hidromassagem
Avaliações dos hóspedes sobre Moon Palace Nizuc - All Inclusive
8.4
Muito Bom
Com base em 121 avaliações verificadas
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
No Moon Palace Nizuc - Tudo Incluído, os hóspedes elogiam frequentemente a simpatia e dedicação da equipe, a grande quantidade de piscinas e as atividades para famílias. Por outro lado, as reclamações recorrentes incluem a insistência na venda de multipropriedades, a comida do buffet ser apenas razoável, com restaurantes difíceis de reservar, e uma praia com algas e águas escuras.
Saiba maisIsto foi útil?
O que pensam os hóspedes
No Moon Palace Nizuc - Tudo Incluído, os hóspedes elogiam frequentemente a simpatia e dedicação da equipe, a grande quantidade de piscinas e as atividades para famílias. Por outro lado, as reclamações recorrentes incluem a insistência na venda de multipropriedades, a comida do buffet ser apenas razoável, com restaurantes difíceis de reservar, e uma praia com algas e águas escuras.
As famílias apreciam o clube infantil, o entretenimento noturno e a possibilidade de usar as instalações do Sunrise. As opiniões sobre a comida são mistas – os restaurantes especializados costumam ser excelentes, mas os buffets e o serviço de quarto podem ser apenas razoáveis, e as reservas para o jantar podem envolver longas esperas. Nizuc é uma área mais tranquila dentro de um complexo vasto, servido por transporte interno, embora o transporte público seja limitado e os táxis possam aumentar os custos. É mais adequado para viajantes que priorizam as comodidades no local em vez de fácil acesso à cidade.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
Extensas comodidades no local: grandes áreas de piscina, clube infantil/atividades, shows noturnos, cafés e transporte interno/carrinhos de golfe; os hóspedes também podem usar as instalações do Sunrise, enquanto o acesso ao The Grand geralmente requer um passe de um dia pago. Problemas ocasionais incluem toboáguas fechados, piscinas frias ou aglomeração em horários de pico.
Avaliações dos hóspedes relacionadas
4
mustansir
21 de dez. de 2024
·
A estadia foi de 5 noites
Experience was pretty good food can be better at the buffet side, The only really bad experience was for our kids we mainly chose this for the slide in the pool for 5 straight days it was closed until the day we departure they opened it up I wish they informed us the slide was closed for maintenance
Experience was pretty good food can be better at the buffet side, The only really bad experience was for our kids we mainly chose this for the slide in the pool for 5 straight days it was closed until the day we departure they opened it up I wish they informed us the slide was closed for maintenance
8
AMY
10 de nov. de 2024
·
A estadia foi de 6 noites
Great resort, pool area is a lot of fun and the kids loved the FlowRider at Sunrise. Nizuc is lovely, quiet pool. food was great. staff was great.
Great resort, pool area is a lot of fun and the kids loved the FlowRider at Sunrise. Nizuc is lovely, quiet pool. food was great. staff was great.
8
KARI-LYNN
18 de fev. de 2024
·
A estadia foi de 8 noites
We had a wonderful family vacation at the moon palace nizuc. It was spotless, the staff were wonderful. You are allowed to go between Nizuc and the other property Sunrise. That made the trip, as the kids loved the play area and the warmer pools. Sadly as beautiful as the pools are at Nizuc, they are extremely cold. Our kids love to swim and they couldn’t handle the temperature of the pools at Nizuc. The pools at Sunrise were nice and warm. The food at both the resorts was awesome. There’s so much to do. The only horrible experience we had on the trip was dealing with the sales men selling their membership. The man at the end of the presentation in the suit was so brutal and pushy, he upset us a lot. We weren’t the only ones, we spoke to many couples on our trip that had similar bad experiences. It was absolutely unacceptable behavior in our opinion and it needs to stop. We were on vacation and the manner in which we were talked to was awful. We shook it off after a few hours and enjoyed the rest of our trip. We did receive two day passes for their other resort the Grand in exchange for the presentation we listened to with the awful sales men. The Grand was great, but very large. 2 days was enough, but we were happy to see it and plan to take our kids there again when they are a bit older and can enjoy the amazing water park there. All and all the resort, the food and the wonderful staff made our trip a success. There’s so much great stuff for kids and families to do.
We had a wonderful family vacation at the moon palace nizuc. It was spotless, the staff were wonderful. You are allowed to go between Nizuc and the other property Sunrise. That made the trip, as the kids loved the play area and the warmer pools. Sadly as beautiful as the pools are at Nizuc, they are extremely cold. Our kids love to swim and they couldn’t handle the temperature of the pools at Nizuc. The pools at Sunrise were nice and warm. The food at both the resorts was awesome. There’s so much to do. The only horrible experience we had on the trip was dealing with the sales men selling their membership. The man at the end of the presentation in the suit was so brutal and pushy, he upset us a lot. We weren’t the only ones, we spoke to many couples on our trip that had similar bad experiences. It was absolutely unacceptable behavior in our opinion and it needs to stop. We were on vacation and the manner in which we were talked to was awful. We shook it off after a few hours and enjoyed the rest of our trip. We did receive two day passes for their other resort the Grand in exchange for the presentation we listened to with the awful sales men. The Grand was great, but very large. 2 days was enough, but we were happy to see it and plan to take our kids there again when they are a bit older and can enjoy the amazing water park there. All and all the resort, the food and the wonderful staff made our trip a success. There’s so much great stuff for kids and families to do.
8
Timothy
30 de abr. de 2023
·
A estadia foi de 7 noites
Resort was very clean, quiet, and easy to navigate. Marketed as 3 connected resorts. Nizuc resort was dated with not many options for dining. the Sunrise had more options, but also somewhat dated. The Grand was very nice, however an up charge to use the facilities and restaurants
Resort was very clean, quiet, and easy to navigate. Marketed as 3 connected resorts. Nizuc resort was dated with not many options for dining. the Sunrise had more options, but also somewhat dated. The Grand was very nice, however an up charge to use the facilities and restaurants
8
June
10 de jan. de 2025
·
A estadia foi de 7 noites
The property is immaculate. Staff were very friendly and helpful. Transportation on the property was by easy access shuttle including shuttles to the sister property. There were some very minor inconsistencies in service levels however we were there over a very busy holiday season. Clean, clean, clean. We would recommend to other travellers.
The property is immaculate. Staff were very friendly and helpful. Transportation on the property was by easy access shuttle including shuttles to the sister property. There were some very minor inconsistencies in service levels however we were there over a very busy holiday season. Clean, clean, clean. We would recommend to other travellers.
10
Haifeng
20 de mar. de 2025
·
Great stay. Wide variety of food options, activities and entertainment. Had a great time. Beach was ideal good for water sports but not swimming.
Great stay. Wide variety of food options, activities and entertainment. Had a great time. Beach was ideal good for water sports but not swimming.
10
Eduardo JR
29 de abr. de 2025
·
A estadia foi de 4 noites
Great resort So much fun with lots to do, plenty of shows and games for the family
Great resort So much fun with lots to do, plenty of shows and games for the family
10
Jessica
3 de abr. de 2025
·
A estadia foi de 4 noites
We were very pampered and everything was taken care of. The food is amazing. All the restaurants we tried are so good in terms of food and service. The waiters and waitresses are all attentive and friendly. The resort environment is clean, calm, and family friendly. My family especially enjoyed the wired lounge and mini golf. The only downside is that the resort is far from any form of public transportation. The only way is to take a taxi out, which can be expensive. If there can be shuttles taking us to shopping centers or some tourist spots close by, it will be much appreciated.
We were very pampered and everything was taken care of. The food is amazing. All the restaurants we tried are so good in terms of food and service. The waiters and waitresses are all attentive and friendly. The resort environment is clean, calm, and family friendly. My family especially enjoyed the wired lounge and mini golf. The only downside is that the resort is far from any form of public transportation. The only way is to take a taxi out, which can be expensive. If there can be shuttles taking us to shopping centers or some tourist spots close by, it will be much appreciated.
8
Sindija
6 de mai. de 2025
·
A estadia foi de 8 noites
It was overall a brilliant stay would definitely come again! So much to do will not get boring we stayed for 8 days and felt like it wasn’t even enough! Food was so good in the restaurants! The room service food was a bit bland but it would do, but overall great! So many options for food! Services was overall very good and very helpful staff Used the spa the massages were brilliant! The spa was nice too! Rooms were cleaned and mini bar was replenished every day very well! The alcohol dispensers were disappointing as they didn’t dispense much to none. Echo friendly but that meant they only had bar soap for body. Good shampoo and treatment. Pool was never too crowded so much space and wasn’t fighting over a sunbed. Child friendly. The bath in the room as clean and the jets were clean. Golf carts to get around and shuttle buses to lobby to lobby. There are many animals around the resort but clauses no problems. Staff were never pushy for tips which was nice so we could give them in our own time and when we thought they deserved a tip. Pools a mostly clean small debree on the floors but they can’t help that from the tree leaves ect falling in all the time. Cafe was great sweet treats coffee and tea all for free ans good!! Are allowed in the pool at night at your own risk! Overall would highly recommended this hotel for family and friends to go to! Great hotel!
It was overall a brilliant stay would definitely come again! So much to do will not get boring we stayed for 8 days and felt like it wasn’t even enough! Food was so good in the restaurants! The room service food was a bit bland but it would do, but overall great! So many options for food! Services was overall very good and very helpful staff Used the spa the massages were brilliant! The spa was nice too! Rooms were cleaned and mini bar was replenished every day very well! The alcohol dispensers were disappointing as they didn’t dispense much to none. Echo friendly but that meant they only had bar soap for body. Good shampoo and treatment. Pool was never too crowded so much space and wasn’t fighting over a sunbed. Child friendly. The bath in the room as clean and the jets were clean. Golf carts to get around and shuttle buses to lobby to lobby. There are many animals around the resort but clauses no problems. Staff were never pushy for tips which was nice so we could give them in our own time and when we thought they deserved a tip. Pools a mostly clean small debree on the floors but they can’t help that from the tree leaves ect falling in all the time. Cafe was great sweet treats coffee and tea all for free ans good!! Are allowed in the pool at night at your own risk! Overall would highly recommended this hotel for family and friends to go to! Great hotel!
10
Guillermo
5 de jan. de 2024
·
A estadia foi de 5 noites
Unico la atencion del personal, lo que no memgusto es que las albercas no tenian la calefaccion encendida muy fria el agua , solo 1 alberca tenia prendida la calefacción
Unico la atencion del personal, lo que no memgusto es que las albercas no tenian la calefaccion encendida muy fria el agua , solo 1 alberca tenia prendida la calefacción
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
As áreas comuns e os jardins são frequentemente descritos como muito limpos, e a maioria dos quartos são bem conservados. Alguns hóspedes relataram problemas como inundações, pragas, esgoto ou cheiro de mofo, mofo nas piscinas e limpeza atrasada ou não realizada.
Avaliações dos hóspedes relacionadas
6
Nereyda
21 de jun. de 2024
·
A estadia foi de 4 noites
They call you super early the day after you check-in if you dont agree to there time share meeting, they try to insit and call your room all day.also i got charged double for a upgrade with roachs in the bathroom and nothing was done i dint even get the 250 credit shown on expedia.
They call you super early the day after you check-in if you dont agree to there time share meeting, they try to insit and call your room all day.also i got charged double for a upgrade with roachs in the bathroom and nothing was done i dint even get the 250 credit shown on expedia.
8
Emil
12 de nov. de 2024
·
A estadia foi de 7 noites
Pros: Friendly and attentive staff in the restaurants. Food was good. Kids enjoyed the pool and kids playroom. Improvements: The water in our shower had a bit of a smell to it. Pool side service was generally slow. Mildew seen around the edges of the pool.
Pros: Friendly and attentive staff in the restaurants. Food was good. Kids enjoyed the pool and kids playroom. Improvements: The water in our shower had a bit of a smell to it. Pool side service was generally slow. Mildew seen around the edges of the pool.
8
Nancy M
7 de jun. de 2025
·
A estadia foi de 6 noites
Staff here is very helpful and friendly. The resort is pretty clean for the most part, although I feel that housekeeping can do a better job cleaning. The food options were great, and the buffet was our go to place for breakfast and lunch. The one thing I can complain about this resort has to be the smell of the sea. We booked an oceanfront room which had a beautiful view, but the smell of rotten eggs was pretty bad.
Staff here is very helpful and friendly. The resort is pretty clean for the most part, although I feel that housekeeping can do a better job cleaning. The food options were great, and the buffet was our go to place for breakfast and lunch. The one thing I can complain about this resort has to be the smell of the sea. We booked an oceanfront room which had a beautiful view, but the smell of rotten eggs was pretty bad.
2
Pavitri
9 de jan. de 2025
·
A estadia foi de 6 noites
We do not recommend this property as it is not worth the money. With just a day of rain, our room was fully flooded. This was not limited to our room and an indication of larger problem as there were other rooms with leakage. Long lines to get food or coffee. Substandard quality of food and restaurants. My daughter fell sick and kids from other families we traveled with all fell sick. Finally. Very few vegetarian options.
We do not recommend this property as it is not worth the money. With just a day of rain, our room was fully flooded. This was not limited to our room and an indication of larger problem as there were other rooms with leakage. Long lines to get food or coffee. Substandard quality of food and restaurants. My daughter fell sick and kids from other families we traveled with all fell sick. Finally. Very few vegetarian options.
8
June
10 de jan. de 2025
·
A estadia foi de 7 noites
The property is immaculate. Staff were very friendly and helpful. Transportation on the property was by easy access shuttle including shuttles to the sister property. There were some very minor inconsistencies in service levels however we were there over a very busy holiday season. Clean, clean, clean. We would recommend to other travellers.
The property is immaculate. Staff were very friendly and helpful. Transportation on the property was by easy access shuttle including shuttles to the sister property. There were some very minor inconsistencies in service levels however we were there over a very busy holiday season. Clean, clean, clean. We would recommend to other travellers.
2
Hassan
2 de jan. de 2024
·
I came here for my honeymoon with my newlywed wife. On the only full day I was there, the entire room flooded due to a faulty drain next to the jacuzzi. My wife almost got hurt, some of our clothes were wet, and it was a terrible disaster. When I sent an email to the resort, they did nothing meaningful to resolve the issue. It’s clear that this place does not care for your safety or service. Choose another resort.
I came here for my honeymoon with my newlywed wife. On the only full day I was there, the entire room flooded due to a faulty drain next to the jacuzzi. My wife almost got hurt, some of our clothes were wet, and it was a terrible disaster. When I sent an email to the resort, they did nothing meaningful to resolve the issue. It’s clear that this place does not care for your safety or service. Choose another resort.
10
Grant
8 de jan. de 2024
·
A estadia foi de 6 noites
Great food options. beautiful large pools. great people in all areas. excellent wi-fi if you need that. very large resort but great transportation options internally.
Great food options. beautiful large pools. great people in all areas. excellent wi-fi if you need that. very large resort but great transportation options internally.
6
Heather
17 de set. de 2023
·
A estadia foi de 8 noites
First night we had a cockroach in our room ants all over our patio, they fumigated it but didn’t help with ants so we couldn’t even enjoy the patio, it takes about 10 mins to get out of the resort and only way out is by taxi they don’t shuttle you out. The time share lady was very aggressive our first day I told her no thank you and she gave me a lot of attitude. The room choices for family need to be bigger you can’t fit two adults on a full sized bed they should at least be queens. The only positive would be the waiters and waitresses in the restaurants were wonderful except one restaurant we felt we were being rushed out. Won’t be staying here again.
First night we had a cockroach in our room ants all over our patio, they fumigated it but didn’t help with ants so we couldn’t even enjoy the patio, it takes about 10 mins to get out of the resort and only way out is by taxi they don’t shuttle you out. The time share lady was very aggressive our first day I told her no thank you and she gave me a lot of attitude. The room choices for family need to be bigger you can’t fit two adults on a full sized bed they should at least be queens. The only positive would be the waiters and waitresses in the restaurants were wonderful except one restaurant we felt we were being rushed out. Won’t be staying here again.
10
Eva
13 de abr. de 2025
·
A estadia foi de 7 noites
Exceptional service, facilities, staff and dining options. Resort was beautiful, well maintained and spotless. Pool staff was the best, so friendly, funny and competent. Would definitely recommend this resort and will return.
Exceptional service, facilities, staff and dining options. Resort was beautiful, well maintained and spotless. Pool staff was the best, so friendly, funny and competent. Would definitely recommend this resort and will return.
8
Sindija
6 de mai. de 2025
·
A estadia foi de 8 noites
It was overall a brilliant stay would definitely come again! So much to do will not get boring we stayed for 8 days and felt like it wasn’t even enough! Food was so good in the restaurants! The room service food was a bit bland but it would do, but overall great! So many options for food! Services was overall very good and very helpful staff Used the spa the massages were brilliant! The spa was nice too! Rooms were cleaned and mini bar was replenished every day very well! The alcohol dispensers were disappointing as they didn’t dispense much to none. Echo friendly but that meant they only had bar soap for body. Good shampoo and treatment. Pool was never too crowded so much space and wasn’t fighting over a sunbed. Child friendly. The bath in the room as clean and the jets were clean. Golf carts to get around and shuttle buses to lobby to lobby. There are many animals around the resort but clauses no problems. Staff were never pushy for tips which was nice so we could give them in our own time and when we thought they deserved a tip. Pools a mostly clean small debree on the floors but they can’t help that from the tree leaves ect falling in all the time. Cafe was great sweet treats coffee and tea all for free ans good!! Are allowed in the pool at night at your own risk! Overall would highly recommended this hotel for family and friends to go to! Great hotel!
It was overall a brilliant stay would definitely come again! So much to do will not get boring we stayed for 8 days and felt like it wasn’t even enough! Food was so good in the restaurants! The room service food was a bit bland but it would do, but overall great! So many options for food! Services was overall very good and very helpful staff Used the spa the massages were brilliant! The spa was nice too! Rooms were cleaned and mini bar was replenished every day very well! The alcohol dispensers were disappointing as they didn’t dispense much to none. Echo friendly but that meant they only had bar soap for body. Good shampoo and treatment. Pool was never too crowded so much space and wasn’t fighting over a sunbed. Child friendly. The bath in the room as clean and the jets were clean. Golf carts to get around and shuttle buses to lobby to lobby. There are many animals around the resort but clauses no problems. Staff were never pushy for tips which was nice so we could give them in our own time and when we thought they deserved a tip. Pools a mostly clean small debree on the floors but they can’t help that from the tree leaves ect falling in all the time. Cafe was great sweet treats coffee and tea all for free ans good!! Are allowed in the pool at night at your own risk! Overall would highly recommended this hotel for family and friends to go to! Great hotel!
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
Os quartos são geralmente confortáveis, com boas vistas, e algumas suítes possuem hidromassagem no quarto. Vários hóspedes notaram uma decoração datada, problemas de manutenção (ar condicionado, água quente, fechaduras), camas de tamanho menor e falta de elevadores em alguns edifícios.
Avaliações dos hóspedes relacionadas
10
Anita
19 de mai. de 2025
·
A estadia foi de 5 noites
Amazing suite and service
Amazing suite and service
4
Divyesh
13 de jan. de 2024
·
A estadia foi de 4 noites
Like the food. Not liking is that this property is not for families with old people that have hard time walking. No elevators.
Like the food. Not liking is that this property is not for families with old people that have hard time walking. No elevators.
8
Nancy M
7 de jun. de 2025
·
A estadia foi de 6 noites
Staff here is very helpful and friendly. The resort is pretty clean for the most part, although I feel that housekeeping can do a better job cleaning. The food options were great, and the buffet was our go to place for breakfast and lunch. The one thing I can complain about this resort has to be the smell of the sea. We booked an oceanfront room which had a beautiful view, but the smell of rotten eggs was pretty bad.
Staff here is very helpful and friendly. The resort is pretty clean for the most part, although I feel that housekeeping can do a better job cleaning. The food options were great, and the buffet was our go to place for breakfast and lunch. The one thing I can complain about this resort has to be the smell of the sea. We booked an oceanfront room which had a beautiful view, but the smell of rotten eggs was pretty bad.
10
Omar
8 de dez. de 2023
·
A estadia foi de 4 noites
Very nice and huge all inclusive property. Well organized and lots of staff to help. I’d come back again. Honeymoon suite premium paid wasn’t worth it compared to regular ocean front deluxe reservation. We were offered a bottle of cheap sparking wine in the room and a special dinner, but was hoping for more given the ~700$ difference
Very nice and huge all inclusive property. Well organized and lots of staff to help. I’d come back again. Honeymoon suite premium paid wasn’t worth it compared to regular ocean front deluxe reservation. We were offered a bottle of cheap sparking wine in the room and a special dinner, but was hoping for more given the ~700$ difference
8
Stacy
5 de jun. de 2025
·
A estadia foi de 4 noites
We enjoyed the All Inclusive, but the resort didn’t have a lots of restaurant options that were open and most of the food was only so-so, especially the Indian food, it had a great ocean view but the food was subpar! The Steak House and Mexican restaurants were decent. But we spent most of our time at the coffee and sweets shop and snacks bar. The staff were very nice, friendly, and helpful when we had problems with our room phone and sink. Our 2 beds were Full sized and not Queen sized, so sleeping for 4 of us was very difficult, wished the beds were bigger!! Overall we had a great time on our vacation.
We enjoyed the All Inclusive, but the resort didn’t have a lots of restaurant options that were open and most of the food was only so-so, especially the Indian food, it had a great ocean view but the food was subpar! The Steak House and Mexican restaurants were decent. But we spent most of our time at the coffee and sweets shop and snacks bar. The staff were very nice, friendly, and helpful when we had problems with our room phone and sink. Our 2 beds were Full sized and not Queen sized, so sleeping for 4 of us was very difficult, wished the beds were bigger!! Overall we had a great time on our vacation.
8
Lisa
14 de jun. de 2025
·
A estadia foi de 4 noites
We had an amazing experience, we did have an issue with getting hot water in the shower, they sent someone to fix it, but it happened again the day we left.
We had an amazing experience, we did have an issue with getting hot water in the shower, they sent someone to fix it, but it happened again the day we left.
8
Erick
23 de mai. de 2025
·
A estadia foi de 2 noites
El personal de los restaurantes muy amables, las habitaciones están un poco viejas.
El personal de los restaurantes muy amables, las habitaciones están un poco viejas.
6
Angel
22 de dez. de 2023
·
A estadia foi de 2 noites
The hotel is a little bit old and we had issues with the ac in the room the first night but then they fixed it. Sofas in the lobby very bad and dirty
The hotel is a little bit old and we had issues with the ac in the room the first night but then they fixed it. Sofas in the lobby very bad and dirty
10
Pearl
21 de jan. de 2024
·
Not Family, Children and Disable friendly. Three resort at location (Nuzic, Sunrise, Grand). Staff nonstop trying to sell Timeshare and would not leave me alone even after several “not interested” responses. All Staff wonderful except Check-In Staff rude and unhelpful, have to reprogram my room bracelet keys 5 times, got a card key and still no access, waited for maintenance for 2 days to fix door lock, terrible inconvenience and wasn’t offered to changed room. Room was clean however Jacuzzi in the middle of the room unsafe for kids. Balcony door lock broken, bed very small. Playroom nice, kids enjoy but wasn’t able to leave my kids unsupervised but cheap nanny service available @$18 USD hourly 4 hours minimum plus transportation. My disable father had several difficulties getting around. The transport from room to main lobby runs limited hours. I requested transport to assist for 4am checkout for flight but was told transport closed. They should include a tour of all the amenities at the property within the first 24 hours of check-in. That would have been extremely helpful. Resort should have designated smoking area. People should not be allow to smoke by the kids pool area. Great food options and entertainment, room service great. READ THE FINE PRINTS. ALOT OF THE AMENITIES OFFER WHEN BOOKING WAS DIFFERENT OR LIMITED DURING STAY.
Not Family, Children and Disable friendly. Three resort at location (Nuzic, Sunrise, Grand). Staff nonstop trying to sell Timeshare and would not leave me alone even after several “not interested” responses. All Staff wonderful except Check-In Staff rude and unhelpful, have to reprogram my room bracelet keys 5 times, got a card key and still no access, waited for maintenance for 2 days to fix door lock, terrible inconvenience and wasn’t offered to changed room. Room was clean however Jacuzzi in the middle of the room unsafe for kids. Balcony door lock broken, bed very small. Playroom nice, kids enjoy but wasn’t able to leave my kids unsupervised but cheap nanny service available @$18 USD hourly 4 hours minimum plus transportation. My disable father had several difficulties getting around. The transport from room to main lobby runs limited hours. I requested transport to assist for 4am checkout for flight but was told transport closed. They should include a tour of all the amenities at the property within the first 24 hours of check-in. That would have been extremely helpful. Resort should have designated smoking area. People should not be allow to smoke by the kids pool area. Great food options and entertainment, room service great. READ THE FINE PRINTS. ALOT OF THE AMENITIES OFFER WHEN BOOKING WAS DIFFERENT OR LIMITED DURING STAY.
10
Annie
12 de mai. de 2025
·
A estadia foi de 5 noites
We were upgraded to an ambassador room which was very large , clean with a wonderful view. The service from transportation, check in, and through out our stay was excellent
We were upgraded to an ambassador room which was very large , clean with a wonderful view. The service from transportation, check in, and through out our stay was excellent
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
A equipe dos restaurantes, das piscinas e da limpeza é amplamente elogiada pela simpatia e atenção. Muitos comentários também citam táticas agressivas de venda de multipropriedade/upselling (incluindo chamadas repetidas), check-in ocasionalmente lento ou relações públicas pouco prestativas e dificuldade em reservar o jantar.
Avaliações dos hóspedes relacionadas
6
Nereyda
21 de jun. de 2024
·
A estadia foi de 4 noites
They call you super early the day after you check-in if you dont agree to there time share meeting, they try to insit and call your room all day.also i got charged double for a upgrade with roachs in the bathroom and nothing was done i dint even get the 250 credit shown on expedia.
They call you super early the day after you check-in if you dont agree to there time share meeting, they try to insit and call your room all day.also i got charged double for a upgrade with roachs in the bathroom and nothing was done i dint even get the 250 credit shown on expedia.
8
Daniel
27 de fev. de 2025
·
A estadia foi de 4 noites
I liked the property. Lots to do, good food. One major negative was their aggressive unethical sales team. They called our room 5x in one day, making it impossible to sleep in or take an afternoon nap. I told them I’m not interested in a sales pitch and I’m not interested in buying anything, they told me I was entitled to $350 free resort credits because of my Expedia VIP status and I had to come down to claim it within the next hours, reassured me that it had no strings attached. When I got there, Teresa (sales person) told me I had to go to a seminar to claim it. Sleezy tactics and outright lies. I heard numerous other guests complaining too. Ruins the carefree all inclusive experience. I would stay away from this resort if you don’t like pushy sales people. I’m unlikely to go back.
I liked the property. Lots to do, good food. One major negative was their aggressive unethical sales team. They called our room 5x in one day, making it impossible to sleep in or take an afternoon nap. I told them I’m not interested in a sales pitch and I’m not interested in buying anything, they told me I was entitled to $350 free resort credits because of my Expedia VIP status and I had to come down to claim it within the next hours, reassured me that it had no strings attached. When I got there, Teresa (sales person) told me I had to go to a seminar to claim it. Sleezy tactics and outright lies. I heard numerous other guests complaining too. Ruins the carefree all inclusive experience. I would stay away from this resort if you don’t like pushy sales people. I’m unlikely to go back.
8
Favian
29 de jul. de 2025
·
A estadia foi de 3 noites
The overall stay at Moon Palace Nizuc was great. From the Bell staff, waiters, kitchen staff, playroom staff, room service staff, and reception. The one issue we ran into while staying there at Moon Palace Nizuc was when we did the tour of Moon Palace The Grand, for the two day free pass— the last of four salesmen who were trying to sell a timeshare was rude and insulting to my wife and I when we refused to buy anything from them. He got snarky and tried to get a reaction out of us; however, my wife and I didn’t react the way he was trying to have us react which prompted him to finally give in and tell us to leave. We had a great stay up until that point, luckily it was second to last night Monday there which we made up our minds NEVER to return to Moon Palace Nizuc. The only thing going for them is the humble work staff that are trying to make an honest living and not stiff tourists. Our next vacation will be at another hotel and not at Moon Palace resorts. The individual was reported to the reception staff once we were leaving because they asked what our opinions of our stay at the resort. Frankly, there are bad everywhere you go, however; this was a little on the extreme side and even the reception staff felt bad for us once they asked us to describe this individual so they could report it to their bosses. Regardless, this type of behavior is not condoned by anyone outside of the timeshare folks and it definitely left a mark with us.
The overall stay at Moon Palace Nizuc was great. From the Bell staff, waiters, kitchen staff, playroom staff, room service staff, and reception. The one issue we ran into while staying there at Moon Palace Nizuc was when we did the tour of Moon Palace The Grand, for the two day free pass— the last of four salesmen who were trying to sell a timeshare was rude and insulting to my wife and I when we refused to buy anything from them. He got snarky and tried to get a reaction out of us; however, my wife and I didn’t react the way he was trying to have us react which prompted him to finally give in and tell us to leave. We had a great stay up until that point, luckily it was second to last night Monday there which we made up our minds NEVER to return to Moon Palace Nizuc. The only thing going for them is the humble work staff that are trying to make an honest living and not stiff tourists. Our next vacation will be at another hotel and not at Moon Palace resorts. The individual was reported to the reception staff once we were leaving because they asked what our opinions of our stay at the resort. Frankly, there are bad everywhere you go, however; this was a little on the extreme side and even the reception staff felt bad for us once they asked us to describe this individual so they could report it to their bosses. Regardless, this type of behavior is not condoned by anyone outside of the timeshare folks and it definitely left a mark with us.
6
Suravi
18 de nov. de 2023
·
A estadia foi de 5 noites
Well maintained property. But, the servers are not that friendly or efficient, especially at the Buffet. When you go for breakfast, no one asks for water or coffee. You are seated and on your own. Also, the staff push very hard to sell the Time share. They don’t respect the fact that you are there for a vacation or your NO and continue to make multiple phone calls to your room, through out the day and bother you.
Well maintained property. But, the servers are not that friendly or efficient, especially at the Buffet. When you go for breakfast, no one asks for water or coffee. You are seated and on your own. Also, the staff push very hard to sell the Time share. They don’t respect the fact that you are there for a vacation or your NO and continue to make multiple phone calls to your room, through out the day and bother you.
10
Eva
13 de abr. de 2025
·
A estadia foi de 7 noites
Exceptional service, facilities, staff and dining options. Resort was beautiful, well maintained and spotless. Pool staff was the best, so friendly, funny and competent. Would definitely recommend this resort and will return.
Exceptional service, facilities, staff and dining options. Resort was beautiful, well maintained and spotless. Pool staff was the best, so friendly, funny and competent. Would definitely recommend this resort and will return.
10
Stephan
9 de fev. de 2025
·
A estadia foi de 1 noite
Outstanding Experience at Moon Palace Nizuk – A 6-Star Stay! From the moment we arrived at Moon Palace Nizuk, our experience was nothing short of exceptional. The resort itself is stunning, with immaculate grounds, luxurious accommodations, and top-tier amenities. Every detail was thoughtfully curated to provide a seamless and relaxing stay. The service throughout our visit was impeccable, with staff going above and beyond to ensure we had everything we needed. From the incredible dining options to the pristine pools and breathtaking beachfront, every aspect of Moon Palace Nizuk exceeded our expectations. A special highlight of our stay was the Expedia Hotel.com Concierge, Hugo Guerrero, who truly went the extra mile to make our experience flawless. His dedication, attention to detail, and proactive assistance made everything beyond perfect. Whether it was helping with reservations, special requests, or ensuring our late check-out went smoothly, Hugo delivered a level of service that deserves more than five stars—he deserves six! We highly recommend Moon Palace Nizuk for anyone looking for a luxurious and stress-free getaway. And if you’re lucky enough to have Hugo Guerrero as your concierge, you can rest assured that your stay will be absolutely unforgettable! ⭐️⭐️⭐️⭐️⭐️⭐️
Outstanding Experience at Moon Palace Nizuk – A 6-Star Stay! From the moment we arrived at Moon Palace Nizuk, our experience was nothing short of exceptional. The resort itself is stunning, with immaculate grounds, luxurious accommodations, and top-tier amenities. Every detail was thoughtfully curated to provide a seamless and relaxing stay. The service throughout our visit was impeccable, with staff going above and beyond to ensure we had everything we needed. From the incredible dining options to the pristine pools and breathtaking beachfront, every aspect of Moon Palace Nizuk exceeded our expectations. A special highlight of our stay was the Expedia Hotel.com Concierge, Hugo Guerrero, who truly went the extra mile to make our experience flawless. His dedication, attention to detail, and proactive assistance made everything beyond perfect. Whether it was helping with reservations, special requests, or ensuring our late check-out went smoothly, Hugo delivered a level of service that deserves more than five stars—he deserves six! We highly recommend Moon Palace Nizuk for anyone looking for a luxurious and stress-free getaway. And if you’re lucky enough to have Hugo Guerrero as your concierge, you can rest assured that your stay will be absolutely unforgettable! ⭐️⭐️⭐️⭐️⭐️⭐️
6
Michael Todd
28 de mar. de 2025
·
A estadia foi de 5 noites
The rooms were nice and the Nizuc was quite. The cleck in line was terrible and the check in staff told us that we only requested the Nizuc and then put us in the Sunrise.
The rooms were nice and the Nizuc was quite. The cleck in line was terrible and the check in staff told us that we only requested the Nizuc and then put us in the Sunrise.
10
Adam
22 de out. de 2024
·
A estadia foi de 7 noites
We had a great vacation at Moon Palace Nizuc. The poolside server Magdiel was exceptional.
We had a great vacation at Moon Palace Nizuc. The poolside server Magdiel was exceptional.
8
Maria Guadalupe
24 de jul. de 2024
·
A estadia foi de 5 noites
Lo que no nos gustó fué que no nos hicieron la limpieza de la habitación hasta las 5 pm. Y que te insisten mucho para que compres un tiempo compartido, nos hicieron perder 4 hrs . Fuera de eso , es un gran hotel , lastima de la playa que no tiene los colores de Cancún .
Lo que no nos gustó fué que no nos hicieron la limpieza de la habitación hasta las 5 pm. Y que te insisten mucho para que compres un tiempo compartido, nos hicieron perder 4 hrs . Fuera de eso , es un gran hotel , lastima de la playa que no tiene los colores de Cancún .
10
Bernhard
11 de abr. de 2024
·
A estadia foi de 4 noites
Pool area service was very slow.
Pool area service was very slow.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Localizado dentro de um complexo grande e tranquilo, com fácil transporte interno; Nizuc é mais calmo do que Sunrise. O transporte público é limitado, os táxis podem ser caros e a praia no local geralmente não tem a água turquesa clássica devido às algas.
Avaliações dos hóspedes relacionadas
10
Saurav
26 de nov. de 2023
·
A estadia foi de 4 noites
Huge resort with ample amenities and food options. Variety of restaurants and swimming pools for the kids to enjoy. Beach is accessible from the pool area, but the beach water is not the best. Waves were very mild and the water color was not turquoise.
Huge resort with ample amenities and food options. Variety of restaurants and swimming pools for the kids to enjoy. Beach is accessible from the pool area, but the beach water is not the best. Waves were very mild and the water color was not turquoise.
10
NIJAT
13 de out. de 2024
·
A estadia foi de 5 noites
Public transport is not convenient
Public transport is not convenient
10
Kelvin
20 de jun. de 2024
·
A estadia foi de 5 noites
It's Wonderful, the food ,the rooms , the people it's been so good that we have gone twice , close to the airport it's safe. in my humble opinion worther
It's Wonderful, the food ,the rooms , the people it's been so good that we have gone twice , close to the airport it's safe. in my humble opinion worther
10
Julio
1 de jun. de 2024
·
A estadia foi de 3 noites
Perfeita, todo perfeito. Pena que a praia não é azulzinha por conta das algas.
Perfeita, todo perfeito. Pena que a praia não é azulzinha por conta das algas.
6
Cinthya
11 de ago. de 2024
·
A estadia foi de 4 noites
If you looking to be on a nice beach area DONT GO HERE !!!! The beach is super super dirty the food it’s okay . Service could’ve be better .
If you looking to be on a nice beach area DONT GO HERE !!!! The beach is super super dirty the food it’s okay . Service could’ve be better .
10
Krystle
2 de jun. de 2024
·
A estadia foi de 6 noites
Quiet property. Stayed here for a wedding at Sunrise. Sunrise has most of the amenities
Quiet property. Stayed here for a wedding at Sunrise. Sunrise has most of the amenities
10
Jessica
3 de abr. de 2025
·
A estadia foi de 4 noites
We were very pampered and everything was taken care of. The food is amazing. All the restaurants we tried are so good in terms of food and service. The waiters and waitresses are all attentive and friendly. The resort environment is clean, calm, and family friendly. My family especially enjoyed the wired lounge and mini golf. The only downside is that the resort is far from any form of public transportation. The only way is to take a taxi out, which can be expensive. If there can be shuttles taking us to shopping centers or some tourist spots close by, it will be much appreciated.
We were very pampered and everything was taken care of. The food is amazing. All the restaurants we tried are so good in terms of food and service. The waiters and waitresses are all attentive and friendly. The resort environment is clean, calm, and family friendly. My family especially enjoyed the wired lounge and mini golf. The only downside is that the resort is far from any form of public transportation. The only way is to take a taxi out, which can be expensive. If there can be shuttles taking us to shopping centers or some tourist spots close by, it will be much appreciated.
10
Sora
14 de jun. de 2024
·
A estadia foi de 3 noites
All are awesome except the brown-colored muddy beach.
All are awesome except the brown-colored muddy beach.
8
Cesar
17 de jun. de 2024
·
A estadia foi de 5 noites
Great for entertaining drinking and lounging. Pool area is amazing. What i didn't like was the beach , if u love the beach and like going in it this is not for you
Great for entertaining drinking and lounging. Pool area is amazing. What i didn't like was the beach , if u love the beach and like going in it this is not for you
8
Scott
3 de jan. de 2025
·
A estadia foi de 7 noites
Overall good stay. Not a great beach but the pools were nice
Overall good stay. Not a great beach but the pools were nice
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
Grande variedade de opções de restaurantes, com vários restaurantes especializados elogiados (steakhouse, mexicano, brasileiro, MOMO/Trattoria), e muitos hóspedes apreciaram a comida e as bebidas. Problemas comuns incluem buffets razoáveis, opções vegetarianas limitadas, comida sem graça no serviço de quarto e longas esperas ou dificuldade em conseguir reservas para o jantar.
Avaliações dos hóspedes relacionadas
10
Andre
9 de jun. de 2025
·
A estadia foi de 3 noites
OMG!! Best resort I ever stayed, costumer service , food , activities 100%. The staff was extremely friendly. No complaints . Tip , dont miss the breakfast at Riviera Maya , unique experience of Mayan cuisine, ask for Emilio , best service I ever had..
OMG!! Best resort I ever stayed, costumer service , food , activities 100%. The staff was extremely friendly. No complaints . Tip , dont miss the breakfast at Riviera Maya , unique experience of Mayan cuisine, ask for Emilio , best service I ever had..
8
Nancy M
7 de jun. de 2025
·
A estadia foi de 6 noites
Staff here is very helpful and friendly. The resort is pretty clean for the most part, although I feel that housekeeping can do a better job cleaning. The food options were great, and the buffet was our go to place for breakfast and lunch. The one thing I can complain about this resort has to be the smell of the sea. We booked an oceanfront room which had a beautiful view, but the smell of rotten eggs was pretty bad.
Staff here is very helpful and friendly. The resort is pretty clean for the most part, although I feel that housekeeping can do a better job cleaning. The food options were great, and the buffet was our go to place for breakfast and lunch. The one thing I can complain about this resort has to be the smell of the sea. We booked an oceanfront room which had a beautiful view, but the smell of rotten eggs was pretty bad.
2
Pavitri
9 de jan. de 2025
·
A estadia foi de 6 noites
We do not recommend this property as it is not worth the money. With just a day of rain, our room was fully flooded. This was not limited to our room and an indication of larger problem as there were other rooms with leakage. Long lines to get food or coffee. Substandard quality of food and restaurants. My daughter fell sick and kids from other families we traveled with all fell sick. Finally. Very few vegetarian options.
We do not recommend this property as it is not worth the money. With just a day of rain, our room was fully flooded. This was not limited to our room and an indication of larger problem as there were other rooms with leakage. Long lines to get food or coffee. Substandard quality of food and restaurants. My daughter fell sick and kids from other families we traveled with all fell sick. Finally. Very few vegetarian options.
6
Michael John
21 de fev. de 2024
·
A estadia foi de 10 noites
Both steak houses, italian & mexican good. Buffets, other restaurants not good. Cocktails, entertain.ent, and housekeeping poor.
Both steak houses, italian & mexican good. Buffets, other restaurants not good. Cocktails, entertain.ent, and housekeeping poor.
8
Evaldo
28 de ago. de 2024
·
A estadia foi de 6 noites
Almost everything, the dining options at the main buffet is not always that good.
Almost everything, the dining options at the main buffet is not always that good.
8
Stacy
5 de jun. de 2025
·
A estadia foi de 4 noites
We enjoyed the All Inclusive, but the resort didn’t have a lots of restaurant options that were open and most of the food was only so-so, especially the Indian food, it had a great ocean view but the food was subpar! The Steak House and Mexican restaurants were decent. But we spent most of our time at the coffee and sweets shop and snacks bar. The staff were very nice, friendly, and helpful when we had problems with our room phone and sink. Our 2 beds were Full sized and not Queen sized, so sleeping for 4 of us was very difficult, wished the beds were bigger!! Overall we had a great time on our vacation.
We enjoyed the All Inclusive, but the resort didn’t have a lots of restaurant options that were open and most of the food was only so-so, especially the Indian food, it had a great ocean view but the food was subpar! The Steak House and Mexican restaurants were decent. But we spent most of our time at the coffee and sweets shop and snacks bar. The staff were very nice, friendly, and helpful when we had problems with our room phone and sink. Our 2 beds were Full sized and not Queen sized, so sleeping for 4 of us was very difficult, wished the beds were bigger!! Overall we had a great time on our vacation.
6
MHD YASSER
16 de jun. de 2025
·
A estadia foi de 2 noites
The hotel is very kids friendly with so much to do, the food was really bad
The hotel is very kids friendly with so much to do, the food was really bad
4
Joan
20 de ago. de 2024
·
A estadia foi de 6 noites
**Disappointing Stay - Not Worth the Price** I recently stayed at this hotel, and my experience was far from satisfactory. First and foremost, the breakfast buffet was incredibly disappointing. There was hardly any variety, and the food quality was subpar at best. For the price I paid, I expected much more in terms of options and freshness. The room itself was also a letdown. It was much smaller than advertised, making it difficult to move around comfortably. I could barely find space to store my luggage, and the cramped quarters really took away from the overall experience. To top it off, the recreational facilities were inadequate for the number of guests at the hotel. The amenities were overcrowded, making it impossible to enjoy any of them fully. Whether it was the pool or the gym, there simply wasn’t enough space or equipment to accommodate everyone. Overall, I left feeling underwhelmed and dissatisfied. I would not recommend this hotel to anyone looking for a comfortable and enjoyable stay.
**Disappointing Stay - Not Worth the Price** I recently stayed at this hotel, and my experience was far from satisfactory. First and foremost, the breakfast buffet was incredibly disappointing. There was hardly any variety, and the food quality was subpar at best. For the price I paid, I expected much more in terms of options and freshness. The room itself was also a letdown. It was much smaller than advertised, making it difficult to move around comfortably. I could barely find space to store my luggage, and the cramped quarters really took away from the overall experience. To top it off, the recreational facilities were inadequate for the number of guests at the hotel. The amenities were overcrowded, making it impossible to enjoy any of them fully. Whether it was the pool or the gym, there simply wasn’t enough space or equipment to accommodate everyone. Overall, I left feeling underwhelmed and dissatisfied. I would not recommend this hotel to anyone looking for a comfortable and enjoyable stay.
10
Joanna
16 de ago. de 2023
·
A estadia foi de 7 noites
Moon Palace is beautiful! It was exceptionally clean, great staff and service. Room service was surprisingly good also. The breakfast buffet at Nizuc was really good but lunch and dinner were just OK. We enjoyed eating at Momos. The food was excellent at the Specialty Restaurants. The 2 hrs presentation was emotionally draining, not sure it was worth the free passes to Grand. While the Grand is beautiful, the buffet was average and too long of a wait since everyone has the free pass. Would definitely return to Moon palace.
Moon Palace is beautiful! It was exceptionally clean, great staff and service. Room service was surprisingly good also. The breakfast buffet at Nizuc was really good but lunch and dinner were just OK. We enjoyed eating at Momos. The food was excellent at the Specialty Restaurants. The 2 hrs presentation was emotionally draining, not sure it was worth the free passes to Grand. While the Grand is beautiful, the buffet was average and too long of a wait since everyone has the free pass. Would definitely return to Moon palace.
10
Jonathan
22 de mar. de 2024
·
A estadia foi de 5 noites
Very Beautiful property with great food. I didn’t like that you couldn’t get reservations at any restaurants
Very Beautiful property with great food. I didn’t like that you couldn’t get reservations at any restaurants
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
10
Avneet
10 de mar. de 2023
·
A estadia foi de 6 noites
Our second time at the resort and once again the service, food, experience was impeccable.
Our second time at the resort and once again the service, food, experience was impeccable.
10
Christopher
9 de mar. de 2023
·
A estadia foi de 4 noites
Very nice.
Very nice.
2
NASIR AHMAD
24 de fev. de 2023
·
A estadia foi de 7 noites
great resort, excellent service.
great resort, excellent service.
10
mario
14 de fev. de 2023
·
A estadia foi de 1 noite
Todo muy bonito y las instalaciones súper cuidadas
Todo muy bonito y las instalaciones súper cuidadas
10
Sean
6 de fev. de 2023
·
A estadia foi de 7 noites
We had a family trip at this resort last week and thoroughly enjoyed it. Moon Palace was recommended to us by friends who had their wedding at the resort as I was asking for a place to bring an extended family from ages 8 to 70 and it did not disappoint. Personally I would recommend staying on the Nizuc side (we did not experience the Grand) as it is much quieter and every room has a ocean view, if you stay on the Sunrise side you would likely be facing another building without a significant upgrade. My fiancé and I upgraded to an "ocean view" and although on the 3rd floor the rest of our party had the same view just from the ground floor. The only odd thing was both my parents and sister had double bed rooms which were requested to be King Room\'s and I\'m sure the hotel would have moved them but they aren\'t the type to complain. We were as far away from everything as possible which I guess for some might be the downside of Nizuc but kept it quite and we are not opposed to walking or taking a shuttle which run often. Just be prepared with a daybag if you\'re going to the Sunrise pool which is much larger and a bit more fun I have zero complaints about the resort or its staff and it was great for what we wanted, a family trip. I\'m not sure if I would stay there again as we do not have children so would likely do an adults only or a boutique hotel which is more our style but if you are looking for a group trip with all ages this place ticked all the boxes.
We had a family trip at this resort last week and thoroughly enjoyed it. Moon Palace was recommended to us by friends who had their wedding at the resort as I was asking for a place to bring an extended family from ages 8 to 70 and it did not disappoint. Personally I would recommend staying on the Nizuc side (we did not experience the Grand) as it is much quieter and every room has a ocean view, if you stay on the Sunrise side you would likely be facing another building without a significant upgrade. My fiancé and I upgraded to an "ocean view" and although on the 3rd floor the rest of our party had the same view just from the ground floor. The only odd thing was both my parents and sister had double bed rooms which were requested to be King Room\'s and I\'m sure the hotel would have moved them but they aren\'t the type to complain. We were as far away from everything as possible which I guess for some might be the downside of Nizuc but kept it quite and we are not opposed to walking or taking a shuttle which run often. Just be prepared with a daybag if you\'re going to the Sunrise pool which is much larger and a bit more fun I have zero complaints about the resort or its staff and it was great for what we wanted, a family trip. I\'m not sure if I would stay there again as we do not have children so would likely do an adults only or a boutique hotel which is more our style but if you are looking for a group trip with all ages this place ticked all the boxes.
Políticas da propriedade
Check-in
Check-out
Check-in a partir das 15:00
Antes das 12:00
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Preços para as próximas datas
novembro 2026
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dezembro 2026
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Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-11-03: 500.4024797790527USD
- 2026-11-04: 422.9711041305542USD
- 2026-11-05: 465.0224366821289USD
- 2026-11-06: 474.6659370666504USD
- 2026-11-07: 502.20850490112304USD
- 2026-11-08: 455.77984155578616USD
- 2026-11-09: 443.2541370666504USD
- 2026-11-10: 447.3858919921875USD
- 2026-11-11: 451.5881391403198USD
- 2026-11-12: 451.5881391403198USD
- 2026-11-13: 452.2289370666504USD
- 2026-11-14: 452.70108774261473USD
- 2026-11-15: 451.5881391403198USD
- 2026-11-16: 448.22929942474366USD
- 2026-11-17: 452.2289370666504USD
- 2026-11-18: 452.2289370666504USD
- 2026-11-19: 451.5881391403198USD
- 2026-11-20: 443.03903136749267USD
- 2026-11-21: NO DATA
- 2026-11-22: NO DATA
- 2026-11-23: NO DATA
- 2026-11-24: NO DATA
- 2026-11-25: NO DATA
- 2026-11-26: NO DATA
- 2026-11-27: NO DATA
- 2026-11-28: 559.9265370666504USD
- 2026-11-29: 434.2793370666504USD
- 2026-11-30: 434.77743874053954USD
- 2026-12-01: 457.76519560546876USD
- 2026-12-02: 467.27938607025146USD
- 2026-12-03: 521.7836370666504USD
- 2026-12-04: 610.1982761627197USD
- 2026-12-05: 610.1982761627197USD
- 2026-12-06: 487.2284454116821USD
- 2026-12-07: 453.3507870666504USD
- 2026-12-08: 444.0977499160767USD
- 2026-12-09: 452.70108774261473USD
- 2026-12-10: 506.4720347488403USD
- 2026-12-11: 504.5343031768799USD
- 2026-12-12: 433.5137141555786USD
- 2026-12-13: 424.8555984970093USD
- 2026-12-14: 417.0535234085083USD
- 2026-12-15: NO DATA
- 2026-12-16: NO DATA
- 2026-12-17: NO DATA
- 2026-12-18: NO DATA
- 2026-12-19: 591.7886108459472USD
- 2026-12-20: 770.4117260925293USD
- 2026-12-21: 1077.200315222168USD
- 2026-12-22: 889.2742122894288USD
- 2026-12-23: 891.5823447143555USD
- 2026-12-24: NO DATA
- 2026-12-25: NO DATA
- 2026-12-26: NO DATA
- 2026-12-27: NO DATA
- 2026-12-28: NO DATA
- 2026-12-29: NO DATA
- 2026-12-30: NO DATA
- 2026-12-31: NO DATA
- 2027-01-01: 908.1617457183838USD
- 2027-01-02: 683.9820986846923USD
- 2027-01-03: 524.6679980484009USD
Cortesias mais populares
Estacionamento
Serviço de transporte ao aeroporto
Restaurante
Piscina
Centro de negócios
Serviço de quartos
Geral
Serviço de quartos
Restaurante
Quartos de não fumadores
Banheira de hidromassagem/Jacúzi
Banho turco
Massagem
Solário
Spa/Health club
Cabeleireiro/Salão de beleza
Tratamentos corporais
Tratamentos de beleza
Clube para crianças
Bar junto à piscina
Área de piquenique/Mesas
Pequeno-almoço no quarto
Sala familiar
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Serviços
Centro de negócios
Balcão de turismo
Limpeza a seco
Babysitting/Serviço para crianças
Serviços de limpeza
Instalações para banquetes
Câmbio de moeda
Cofre
Caixa ATM/Multibanco
Depósito de bagagem
Área designada para fumadores
Check-in/check-out expresso
Lavagem de roupa própria
24-Hour Front Desk
Concierge Services
Lockers Available
Atividades
Piscina
Campos de ténis
Praia privada
Jardim
Campo de golfe (na proximidade)
Praia (na proximidade)
Andar de bicicleta
Bilhar
Golfe (miniatura)
Parque infantil
Canoagem
Piscina para crianças
Piscina exterior
Música ao vivo
Bicycle Tour Information
Evening Entertainment
Mobiliário de exterior
Pool (Seasonal Outdoor)
Terraço
Fitness Center (nearby)
Water Park
Estacionamento
Estacionamento
Serviço de transporte ao aeroporto
Serviço de estacionamento
Estacionamento gratuito
Parking (Limited)
Parking Onsite
Internet
Wi-fi gratuito