Altitude at Krystal Grand Cancun - All Inclusive
US$ 299
/noite
Média para setembro
Preços para Altitude at Krystal Grand Cancun - All Inclusive
Selecione datas para ver preços e disponibilidade
US$ 299
/noite
Média para setembro
Preços médios mensais
Em Altitude at Krystal Grand Cancun - All Inclusive, o preço por noite é, em média, US$ 245 no mês mais barato (junho) e US$ 380 no mês mais caro (março), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 365 |
| fevereiro | US$ 364 |
| março | US$ 380 |
| abril | US$ 335 |
| maio | US$ 289 |
| junho | US$ 245 |
| julho | US$ 277 |
| agosto | US$ 265 |
| setembro | US$ 299 |
| outubro | US$ 303 |
| novembro | US$ 325 |
| dezembro | US$ 373 |
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set. · US$ 299
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Mais caro: março (aprox. US$ 380)
Mais barato: junho (aprox. US$ 245)
Sobre este alojamento
Ceda à irresistível tentação de uma ida ao spa, e desfrute de massagens, tratamentos corporais e tratamentos faciais. Entre as várias propostas de lazer e entretenimento para as suas férias contam-se 4 piscinas exteriores e uma sala de fitn...
Comodidades
Ceda à irresistível tentação de uma ida ao spa, e desfrute de massagens, tratamentos corporais e tratamentos faciais. Entre as várias propostas de lazer e entretenimento para as suas férias contam-se 4 piscinas exteriores e uma sala de fitness. As facilidades adicionais incluem Wi-fi grátis, serviços de concierge e serviço de baby-sitter (sobretaxa).
Comodidades para negócios
As principais comodidades incluem um serviço de limpeza a seco, uma receção aberta 24 horas e armazenamento de bagagem. Há estacionamento grátis no local.
Restaurante
Quando a sede apertar, dirija-se ao bar de praia, ao bar junto à piscina ou a um dos 5 bares/lounges.
Quartos
Sinta-se em casa num dos 100 quartos com ar condicionado, um minibar e um televisor de ecrã plano. As unidades contam com uma varanda. O acesso à internet sem fios permite-lhe estar sempre contactável. Ao final do dia, assista a uma seleção de canais por cabo. As casas de banho privativas dispõem de um polibã, artigos de higiene grátis e secadores de cabelo.
Localização
Com uma estadia nAltitude at Krystal Grand Cancun - All inclusive em Cancún (Zona Hotelera), ficará a alguns passos de Playa Gaviota Azul e a 5 minuto(s) a pé de Centro de Congressos de Cancún. Este alojamento com tudo incluído está a 0,5 km (0,3 mi) de Playa Fórum e a 0,6 km (0,3 mi) de Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancun y Punta Nizuc.
O que há nas proximidades
Playa Gaviota Azul(0.1 milhas)
Centro de Congressos de Cancún(0.2 milhas)
Terminal de Ferry UltraMar(0.3 milhas)
Forum By The Sea Mall(0.3 milhas)
Playa Fórum(0.3 milhas)
Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancun y Punta Nizuc(0.3 milhas)
Plaza Caracol(0.4 milhas)
Playa Caracol(0.4 milhas)
Lagoa Nichupté(0.4 milhas)
Playa Chac Mool(0.7 milhas)
Praia Ancha(0.8 milhas)
Cancún Golf Club at Pok Ta Pok(1.5 milhas)
Playa Tortuga(2 milhas)
Centro Comercial La Isla(2.2 milhas)
El Sol de Cancún(2.3 milhas)
Cancun, Quintana Roo (CUN-Aeroporto Internacional de Cancun)(14.8 milhas)
Aeroporto Internacional de Tulum (TQO)(110.1 milhas)
Estacionamento
Restaurante
Piscina
Serviço de quartos
Serviço de estacionamento
Balcão de turismo
Localização
Boulevard Kukulcan Km. 8.50, Punta Cancún, Avenida Kukulkan, Cancún, Benito Juárez, Estado de Quintana Roo, México
Playa Gaviota Azul (0.1 milhas)
Centro de Congressos de Cancún (0.2 milhas)
Terminal de Ferry UltraMar (0.3 milhas)
Forum By The Sea Mall (0.3 milhas)
Playa Fórum (0.3 milhas)
Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancun y Punta Nizuc (0.3 milhas)
Opções de quartos
7
Altitude Corner Suite Ocean Front
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
603 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
10
Altitude Corner Suite Partial View
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
603 ft²
VarandaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)
8
Altitude Master Suite
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
1055 ft²
VarandaÁrea de refeições separadaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)
7
Altitude Suite Double
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal
Dormidas 3
548 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
9
Altitude Suite Ocean Front
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
548 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
Avaliações dos hóspedes sobre Altitude at Krystal Grand Cancun - All Inclusive
8.2
Muito Bom
Com base em 915 avaliações verificadas
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Viajantes descrevem o Altitude at Krystal Grand Cancun - All Inclusive como um hotel à beira-mar com belas vistas para o oceano e vida noturna acessível a pé, frequentemente elogiando a simpatia da equipe e a limpeza, ao mesmo tempo em que relatam qualidade de comida variável, dificuldade em conseguir reservas para o jantar e problemas recorrentes com o ar condicionado.
Saiba maisIsto foi útil?
O que pensam os hóspedes
Viajantes descrevem o Altitude at Krystal Grand Cancun - All Inclusive como um hotel à beira-mar com belas vistas para o oceano e vida noturna acessível a pé, frequentemente elogiando a simpatia da equipe e a limpeza, ao mesmo tempo em que relatam qualidade de comida variável, dificuldade em conseguir reservas para o jantar e problemas recorrentes com o ar condicionado.
Os hóspedes adoram a praia calma e própria para banho e as várias piscinas, mas as espreguiçadeiras podem ser escassas e é comum a prática de reservar cadeiras cedo. As instalações parecem antigas para alguns, com elevadores quebrados às vezes, regras de acesso inconsistentes na piscina para adultos e entretenimento limitado no local. No geral, espere vistas deslumbrantes e tempo na praia, mas planeje com antecedência para jantar e antecipe manutenções ocasionais e concessões no conforto.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
A praia e as piscinas são um destaque, com uma opção exclusiva para adultos/de borda infinita, mas as espreguiçadeiras são limitadas e a reserva de cadeiras é comum. Várias avaliações citam áreas antigas, interrupções intermitentes nos elevadores, aplicação e políticas de acesso inconsistentes, entretenimento limitado e problemas com o ar condicionado em áreas comuns.
Avaliações dos hóspedes relacionadas
6
Huan
31 de jan. de 2025
·
A estadia foi de 2 noites
It is a waste to have such a run-down property at such a beautiful beach of Cancun. The view was great and the beach were best; however, the property really need to upgrade and renew/renovated!. I have booked the Altitude which is the newest of all three Krystal in this area and it is ashamed to say that it is out-dated with rusted! I can’t imagine what it would be like staying at the older buildings and at Krystal alone. I believe the owner/property management should think about reinvesting into this beautiful location. You are missing out on attracting more affluent customers because all your amenities are outdated even the restaurants option/choice are limited.
It is a waste to have such a run-down property at such a beautiful beach of Cancun. The view was great and the beach were best; however, the property really need to upgrade and renew/renovated!. I have booked the Altitude which is the newest of all three Krystal in this area and it is ashamed to say that it is out-dated with rusted! I can’t imagine what it would be like staying at the older buildings and at Krystal alone. I believe the owner/property management should think about reinvesting into this beautiful location. You are missing out on attracting more affluent customers because all your amenities are outdated even the restaurants option/choice are limited.
8
Elmer
13 de ago. de 2024
·
A estadia foi de 5 noites
The beach is its main attraction. The air conditioners are limited to 24 degrees Celsius, so the rooms aren’t that cool especially for the summer time. Common areas are pretty warm as well. The food is okay overall. The staff is great, so management is the issue, more focused on bottom line than repeat customers. The rooms themselves are nice at the Altitude side of the property.
The beach is its main attraction. The air conditioners are limited to 24 degrees Celsius, so the rooms aren’t that cool especially for the summer time. Common areas are pretty warm as well. The food is okay overall. The staff is great, so management is the issue, more focused on bottom line than repeat customers. The rooms themselves are nice at the Altitude side of the property.
8
David Alfonso
24 de ago. de 2024
·
A estadia foi de 4 noites
Altitude was great but you still have to share with Krystal Grand and ir is OLD and dirty. Bathrooms always closed. Dinner closes at 11pm, alcohol 12pm at bar. NO AC nowhere to keep cold only Altitud Bar that closes at 11pm. Only one staff at bar serving two hotels.
Altitude was great but you still have to share with Krystal Grand and ir is OLD and dirty. Bathrooms always closed. Dinner closes at 11pm, alcohol 12pm at bar. NO AC nowhere to keep cold only Altitud Bar that closes at 11pm. Only one staff at bar serving two hotels.
4
Yoshihide
7 de ago. de 2024
·
A estadia foi de 2 noites
Elevator operate only 1out of 4, so always takes long time for up and down. No stairs. Also, dinner is required reservation, so impossible to go restaurant dinner for 1st night. Only buffet available.
Elevator operate only 1out of 4, so always takes long time for up and down. No stairs. Also, dinner is required reservation, so impossible to go restaurant dinner for 1st night. Only buffet available.
6
william
23 de fev. de 2025
·
A estadia foi de 8 noites
We paid for the tower, and the adults only pool. There often were young kids at the pool. Person who did not have access to the pool often where at the pool. Smoking was not being monitored like it should have been per the resorts policy. People were smoking anywhere they wanted to and staff members would not say anything about them needing to go the designated areas for smoking.
We paid for the tower, and the adults only pool. There often were young kids at the pool. Person who did not have access to the pool often where at the pool. Smoking was not being monitored like it should have been per the resorts policy. People were smoking anywhere they wanted to and staff members would not say anything about them needing to go the designated areas for smoking.
8
Lindsay
5 de jan. de 2025
·
Beautiful property on a great part of the Cancún beach. The rock barrier prevents big waves making it very family friendly. The Altitude tower was pretty new and well set up. Clean, modern facilities. The restaurants had ok selection - not the best we have seen at 4 star resorts but also not bad. Service on the beach was excellent. Service in the restaurants was very slow. Resort is smaller than others in this area. Fine if you have a palapa or balibed rental on the beach. If not, the crowd at this resort claims every open chair early making it hard to find somewhere to sit until late in the day.
Beautiful property on a great part of the Cancún beach. The rock barrier prevents big waves making it very family friendly. The Altitude tower was pretty new and well set up. Clean, modern facilities. The restaurants had ok selection - not the best we have seen at 4 star resorts but also not bad. Service on the beach was excellent. Service in the restaurants was very slow. Resort is smaller than others in this area. Fine if you have a palapa or balibed rental on the beach. If not, the crowd at this resort claims every open chair early making it hard to find somewhere to sit until late in the day.
10
Yessica
15 de jul. de 2023
·
The service was excellent the only downfall was there wasn’t no nighttime entertainment in hotel but you are within walking distance to the nightlife and bars which was a plus
The service was excellent the only downfall was there wasn’t no nighttime entertainment in hotel but you are within walking distance to the nightlife and bars which was a plus
4
Jennifer
3 de jan. de 2025
·
A estadia foi de 7 noites
Not as advertised. There was no night entertainment and nothing to do at the resort for families. The beach was great, the best part. The property and rooms are not maintained, kids were picking up pool tiles off the bottom of the pool for fun. Tiles were chipped and not repaired in our room. Dinner reservations were often not consistent - not uncommon to wait for 2hrs at the restaurants for dinner - does not work with children. There is no steak house. Everything is available for an additional charge, despite the fact that you are all inclusive. Close to downtown so you could walk and explore shops, and restaurants. Bars on the resort do not open until 11am. Service was slow. Buffet is not kid friendly. Room service was a great option. Would not stay here again.
Not as advertised. There was no night entertainment and nothing to do at the resort for families. The beach was great, the best part. The property and rooms are not maintained, kids were picking up pool tiles off the bottom of the pool for fun. Tiles were chipped and not repaired in our room. Dinner reservations were often not consistent - not uncommon to wait for 2hrs at the restaurants for dinner - does not work with children. There is no steak house. Everything is available for an additional charge, despite the fact that you are all inclusive. Close to downtown so you could walk and explore shops, and restaurants. Bars on the resort do not open until 11am. Service was slow. Buffet is not kid friendly. Room service was a great option. Would not stay here again.
8
Glenn
13 de jan. de 2026
·
A estadia foi de 7 noites
Stayed in Altitude 10th floor so wonderful view of Cancun beach. Some issues with the room but very fast service to fix it. But they have a policy that u can only reserv a sunbed 30 minutes that wasn’t followed. People put there towels before breakfast and the staff didn’t care. I had to ask them why there was no drink service at the Altitude infinity pool but at all the rest of them. They started with it after I questioned it. Best food was in the tower and the grill. Beach great gym need upgrades. The bars are boring and Moscito beach restaurant was closed. Overall a great location with great view if u choose the right room in the Atitude krystal.
Stayed in Altitude 10th floor so wonderful view of Cancun beach. Some issues with the room but very fast service to fix it. But they have a policy that u can only reserv a sunbed 30 minutes that wasn’t followed. People put there towels before breakfast and the staff didn’t care. I had to ask them why there was no drink service at the Altitude infinity pool but at all the rest of them. They started with it after I questioned it. Best food was in the tower and the grill. Beach great gym need upgrades. The bars are boring and Moscito beach restaurant was closed. Overall a great location with great view if u choose the right room in the Atitude krystal.
6
Lowell
26 de dez. de 2024
·
A estadia foi de 5 noites
Wonderful hotel and the beach. Wonderful room and the view. Great service at reception and restaurants. Altitude breakfast was very nice. The Concierge Janet was excellent, very helpful. 5 stars. Downside - very bad food in buffet and Japanese restaurant that actually is a Thai food restaurant. The best food was in the Grill. We ended up eating in the Grill all the time. Another big downside - very loud music on the beach . Not just loud - extremely loud. We had a cabana in Moskitos and we couldn’t stay there , because of the loudness of music. And the stuff refused to turn it down just a little and it was rude. Because of that we wouldn’t be coming back. It is not my idea of vacation. This hotel is great if you are looking for beautiful beach and really wonderful hotel room , helpful stuff . It is great, if don’t mind the loudness and bad choice of music and if you are not a foodie. to get a bed on the beach you have to get up early. There is very limited amount of beds.
Wonderful hotel and the beach. Wonderful room and the view. Great service at reception and restaurants. Altitude breakfast was very nice. The Concierge Janet was excellent, very helpful. 5 stars. Downside - very bad food in buffet and Japanese restaurant that actually is a Thai food restaurant. The best food was in the Grill. We ended up eating in the Grill all the time. Another big downside - very loud music on the beach . Not just loud - extremely loud. We had a cabana in Moskitos and we couldn’t stay there , because of the loudness of music. And the stuff refused to turn it down just a little and it was rude. Because of that we wouldn’t be coming back. It is not my idea of vacation. This hotel is great if you are looking for beautiful beach and really wonderful hotel room , helpful stuff . It is great, if don’t mind the loudness and bad choice of music and if you are not a foodie. to get a bed on the beach you have to get up early. There is very limited amount of beds.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
Muitos hóspedes notam quartos muito limpos e áreas bem cuidadas, com serviço de limpeza atencioso. No entanto, várias avaliações relatam problemas como baratas avistadas no buffet, áreas sujas ou desgastadas e falhas ocasionais, como cabelo deixado nos chuveiros.
Avaliações dos hóspedes relacionadas
10
Karin
5 de abr. de 2025
·
A estadia foi de 5 noites
This was our first time traveling to Cancun and we loved staying at the Krystal Grand Cancun. The staff was very friendly and helpful and our room was very clean and comfortable. The beach area was clean and we loved the Bali bed we used one of the days. Overall it was a great trip!
This was our first time traveling to Cancun and we loved staying at the Krystal Grand Cancun. The staff was very friendly and helpful and our room was very clean and comfortable. The beach area was clean and we loved the Bali bed we used one of the days. Overall it was a great trip!
2
Shanties
10 de ago. de 2025
·
A estadia foi de 3 noites
My family observed roaches at the food buffet and when management was notified his customer service was poor . We met with another manager the next day who tried to offer my sister a 25 minute massage but only on the condition she signed a waiver saying she wouldn’t leave a bad comment . I wouldn’t tell anyone to stay here .
My family observed roaches at the food buffet and when management was notified his customer service was poor . We met with another manager the next day who tried to offer my sister a 25 minute massage but only on the condition she signed a waiver saying she wouldn’t leave a bad comment . I wouldn’t tell anyone to stay here .
10
Ricardo
23 de fev. de 2026
·
A estadia foi de 4 noites
Room was very clean friendly staff great food
Room was very clean friendly staff great food
4
Shelby
6 de ago. de 2024
·
A estadia foi de 1 noite
From the moment we walked in it was dirty and loud. There was only two working elevators. They were beyond dirty, puddles of water on the floor and took about 15-20 to go up or down. Our original room we booked wasn’t available, we ended up in a double queen room. It smelled very funky, dirty sheets on one of the beds. You could only take about a two minute with cold water before the shower started almost overflowing. Very glad we were only there for one night.
From the moment we walked in it was dirty and loud. There was only two working elevators. They were beyond dirty, puddles of water on the floor and took about 15-20 to go up or down. Our original room we booked wasn’t available, we ended up in a double queen room. It smelled very funky, dirty sheets on one of the beds. You could only take about a two minute with cold water before the shower started almost overflowing. Very glad we were only there for one night.
2
Samantha
29 de jul. de 2025
·
A estadia foi de 7 noites
We recently left after staying for a week. I had paid more to stay at Altitude. What a joke. Only one option for breakfast and dinner where there was minimal options and food was cold. One night the meat options were not even cooked. For lunch you have the same buffet which I never went and then two little food huts by pool that served the standard taco, quesadillas, Mexican hotdog or hamburger. The service at the pool was very slow. Had to change my room because the ac wouldn’t go below 78. Changed rooms and it wouldn’t go below 74! Shower had hair from a previous stay. The lobby had no ac. I was unable to go to French restaurant, use my day bed voucher or the infinity pool that is offered to Altitude guests because my daughter was only 16. Every night we went out for dinner because the food was horrible. I will never come back. Worst stay ever.
We recently left after staying for a week. I had paid more to stay at Altitude. What a joke. Only one option for breakfast and dinner where there was minimal options and food was cold. One night the meat options were not even cooked. For lunch you have the same buffet which I never went and then two little food huts by pool that served the standard taco, quesadillas, Mexican hotdog or hamburger. The service at the pool was very slow. Had to change my room because the ac wouldn’t go below 78. Changed rooms and it wouldn’t go below 74! Shower had hair from a previous stay. The lobby had no ac. I was unable to go to French restaurant, use my day bed voucher or the infinity pool that is offered to Altitude guests because my daughter was only 16. Every night we went out for dinner because the food was horrible. I will never come back. Worst stay ever.
10
Romulo
8 de jul. de 2025
·
A estadia foi de 4 noites
All the place is clean and the employees are nice .. the food is good as well. The room in Altitude Krystal is beautiful.
All the place is clean and the employees are nice .. the food is good as well. The room in Altitude Krystal is beautiful.
8
MELISSA
12 de jan. de 2025
·
A estadia foi de 9 noites
The staff take pride in the cleanliness of the facilities. Every single day I saw them cleaning and making sure all outdoor areas were cleaned, pained, pressure washed, etc… Very impressed with the upkeep. Pool staff were wonderful! Service was quick and they often checked up on you. Housekeeping was great as well, although our mini bar was not restocked 3 days in a row, which was frustrating. Restaurants were good. I was not able to make reservations because we were a party of 5. Halfway through our stay I asked about it and finally we had assistance making evening reservations. Saw many guests with Altitude beach bags. We were never given any gifts or items at check in. We tipped all services very well.
The staff take pride in the cleanliness of the facilities. Every single day I saw them cleaning and making sure all outdoor areas were cleaned, pained, pressure washed, etc… Very impressed with the upkeep. Pool staff were wonderful! Service was quick and they often checked up on you. Housekeeping was great as well, although our mini bar was not restocked 3 days in a row, which was frustrating. Restaurants were good. I was not able to make reservations because we were a party of 5. Halfway through our stay I asked about it and finally we had assistance making evening reservations. Saw many guests with Altitude beach bags. We were never given any gifts or items at check in. We tipped all services very well.
2
Yvelle
10 de ago. de 2025
·
A estadia foi de 4 noites
My family had a terrible experience with the hotel management we brought to the attention of two management officials Jenar and a female manager and they played down the fact that my niece observed roaches in the buffet. Jenar attitude was poor and the female manager attempted to offer my sister who treated the entire family to vacation a 25 minute massage for compensation. When my sister arrived to the massage the female manger she spoke to in the hotel lobby was waiting there with a document for my sister to sign stating she wouldn’t leave a review if she took the massage it was actually completely unbelievable. She didn’t sign the form she instead paid full price for a massage and notified their corporate. Don’t stay here .
My family had a terrible experience with the hotel management we brought to the attention of two management officials Jenar and a female manager and they played down the fact that my niece observed roaches in the buffet. Jenar attitude was poor and the female manager attempted to offer my sister who treated the entire family to vacation a 25 minute massage for compensation. When my sister arrived to the massage the female manger she spoke to in the hotel lobby was waiting there with a document for my sister to sign stating she wouldn’t leave a review if she took the massage it was actually completely unbelievable. She didn’t sign the form she instead paid full price for a massage and notified their corporate. Don’t stay here .
10
Rene Van
24 de mar. de 2025
·
A estadia foi de 5 noites
We absolutely loved our stay at Krystal Grand Altitude. The rooms are well equipped and spotlessly clean. The staff is attentive and very friendly. This all inclusive resort has several restaurants and there is food options for everybody to enjoy. There is also a Starbucks that is included. What a nice addition! The gold sandy beach by the hotel is excellent. No rocks anywhere to be found. We just had an excellent and very relaxing vacation. Thank you Krystal Grand Altitude!!
We absolutely loved our stay at Krystal Grand Altitude. The rooms are well equipped and spotlessly clean. The staff is attentive and very friendly. This all inclusive resort has several restaurants and there is food options for everybody to enjoy. There is also a Starbucks that is included. What a nice addition! The gold sandy beach by the hotel is excellent. No rocks anywhere to be found. We just had an excellent and very relaxing vacation. Thank you Krystal Grand Altitude!!
8
Bethany
3 de set. de 2025
·
A estadia foi de 4 noites
Really good vacation. Alex was awesome getting us on a Chichen Itza excursion. Room keeping was perfect. The place was very clean and kept.
Really good vacation. Alex was awesome getting us on a Chichen Itza excursion. Room keeping was perfect. The place was very clean and kept.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
Os quartos da torre Altitude são modernos, espaçosos e oferecem impressionantes vistas para o oceano. Em diversas avaliações, as reclamações frequentes incluem ar condicionado fraco ou não funcional, ruído de locais ou equipamentos próximos, cheiros mofados ocasionais e quartos desatualizados no prédio mais antigo.
Avaliações dos hóspedes relacionadas
6
Huan
31 de jan. de 2025
·
A estadia foi de 2 noites
It is a waste to have such a run-down property at such a beautiful beach of Cancun. The view was great and the beach were best; however, the property really need to upgrade and renew/renovated!. I have booked the Altitude which is the newest of all three Krystal in this area and it is ashamed to say that it is out-dated with rusted! I can’t imagine what it would be like staying at the older buildings and at Krystal alone. I believe the owner/property management should think about reinvesting into this beautiful location. You are missing out on attracting more affluent customers because all your amenities are outdated even the restaurants option/choice are limited.
It is a waste to have such a run-down property at such a beautiful beach of Cancun. The view was great and the beach were best; however, the property really need to upgrade and renew/renovated!. I have booked the Altitude which is the newest of all three Krystal in this area and it is ashamed to say that it is out-dated with rusted! I can’t imagine what it would be like staying at the older buildings and at Krystal alone. I believe the owner/property management should think about reinvesting into this beautiful location. You are missing out on attracting more affluent customers because all your amenities are outdated even the restaurants option/choice are limited.
8
Rebecca
22 de nov. de 2025
·
A estadia foi de 5 noites
Yes amazing beach view from my room.
Yes amazing beach view from my room.
8
Elmer
13 de ago. de 2024
·
A estadia foi de 5 noites
The beach is its main attraction. The air conditioners are limited to 24 degrees Celsius, so the rooms aren’t that cool especially for the summer time. Common areas are pretty warm as well. The food is okay overall. The staff is great, so management is the issue, more focused on bottom line than repeat customers. The rooms themselves are nice at the Altitude side of the property.
The beach is its main attraction. The air conditioners are limited to 24 degrees Celsius, so the rooms aren’t that cool especially for the summer time. Common areas are pretty warm as well. The food is okay overall. The staff is great, so management is the issue, more focused on bottom line than repeat customers. The rooms themselves are nice at the Altitude side of the property.
8
Aubrey
8 de abr. de 2025
·
A estadia foi de 7 noites
Friendly service and buffet food was decent. What I did not like was that DJ music goes on until midnight, or later. Rooms need soundproofing. Even on the 10th floor of the altitude tower, you can hear the music bumping all day and night. Sleep was next to impossible and I don't feel rested. The wind is very strong and whips around like crazy on the balcony. The divider to the next room was broken and hit constantly against the balcony. The sliding doors were difficult to keep closed and every time you open them, a strange noise whistled in, as though an alarm were going off.
Friendly service and buffet food was decent. What I did not like was that DJ music goes on until midnight, or later. Rooms need soundproofing. Even on the 10th floor of the altitude tower, you can hear the music bumping all day and night. Sleep was next to impossible and I don't feel rested. The wind is very strong and whips around like crazy on the balcony. The divider to the next room was broken and hit constantly against the balcony. The sliding doors were difficult to keep closed and every time you open them, a strange noise whistled in, as though an alarm were going off.
8
Kevin
10 de set. de 2023
·
A estadia foi de 5 noites
We stayed at the altitude tower and it had the most beautiful views. The room itself was nice, it just had a really musty smell. We were unable to get a reservation for any of the restaurants while we were there which was a bummer. I would wake up at 6am to try for a reservation and they would be completely booked so we ended up ordering room service which was great or eating at the buffet which was ok.. nothing special. The beach is beautiful and very clean/ calm. The location is great, within walking distance to a lot of great things. Overall it was a good time but I would go elsewhere next time we head down to Cancun.
We stayed at the altitude tower and it had the most beautiful views. The room itself was nice, it just had a really musty smell. We were unable to get a reservation for any of the restaurants while we were there which was a bummer. I would wake up at 6am to try for a reservation and they would be completely booked so we ended up ordering room service which was great or eating at the buffet which was ok.. nothing special. The beach is beautiful and very clean/ calm. The location is great, within walking distance to a lot of great things. Overall it was a good time but I would go elsewhere next time we head down to Cancun.
10
Sonya
14 de abr. de 2025
·
A estadia foi de 2 noites
The room was the best ever! Our buew was amazing alongside the balcony, room size, and bathroom view...awesome! Thanks for a great time!
The room was the best ever! Our buew was amazing alongside the balcony, room size, and bathroom view...awesome! Thanks for a great time!
10
Ronald
23 de dez. de 2023
·
A estadia foi de 5 noites
Nice new rooms with ocean view in Altitude tower. Comfortable beds.
Nice new rooms with ocean view in Altitude tower. Comfortable beds.
2
Jeffrey Jerel
20 de abr. de 2025
·
A estadia foi de 6 noites
Music was so loud could not sleep well each night at the party deck. Room was so hot that we could not cool off once in the room. Could not relax in the room. We were always desperate to leave the room and be outside where at least it was breezy. The room was horribly hot because of the a/c not working. The maintenance people could not fix the issue or get us transferred to another room. Desserts were mainly gelatin/jello in each dessert and even the cheesecake was terrible. Do not recommend! Will update if i am refunded!!
Music was so loud could not sleep well each night at the party deck. Room was so hot that we could not cool off once in the room. Could not relax in the room. We were always desperate to leave the room and be outside where at least it was breezy. The room was horribly hot because of the a/c not working. The maintenance people could not fix the issue or get us transferred to another room. Desserts were mainly gelatin/jello in each dessert and even the cheesecake was terrible. Do not recommend! Will update if i am refunded!!
8
Sohui
17 de set. de 2024
·
A estadia foi de 4 noites
The air condition need to be updated it was very hot, I had to complain for them to move me to another room with a working air conditioner, I have been to this resort about 9 times because of the location of the beach but next time I may pay a little more and stay at Hyatt Ziva (next to)
The air condition need to be updated it was very hot, I had to complain for them to move me to another room with a working air conditioner, I have been to this resort about 9 times because of the location of the beach but next time I may pay a little more and stay at Hyatt Ziva (next to)
10
Elisangela
14 de mai. de 2025
·
A estadia foi de 2 noites
Hotel excelente, beira mar e com uma super estrutura. O restaurante francês Le Delice é um espetáculo a parte, com menu de alta qualidade. Os concierges Sara e Janer estavam sempre disponíveis para nos apoiar. O bar da piscina oferece bebidas com qualidade e a piscina com borda infinita também é maravilhosa. O quarto da torre Altitude com vista mar é mto confortável.
Hotel excelente, beira mar e com uma super estrutura. O restaurante francês Le Delice é um espetáculo a parte, com menu de alta qualidade. Os concierges Sara e Janer estavam sempre disponíveis para nos apoiar. O bar da piscina oferece bebidas com qualidade e a piscina com borda infinita também é maravilhosa. O quarto da torre Altitude com vista mar é mto confortável.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
A equipe é amplamente descrita como simpática e prestativa, com concierges e atendentes de praia recebendo muitos elogios. Dito isso, alguns hóspedes tiveram interações rudes ou inúteis, respostas lentas e frustração com o tratamento de reservas.
Avaliações dos hóspedes relacionadas
2
Helen
20 de abr. de 2025
·
A estadia foi de 1 noite
First of all on arrival we were sent to a room that was not on the picture and had to pay an extra$260 to get the upgrade. We then were given a ticket for a shared cabana and when we found it were told that we were on the wrong one even tho it was the correct number. We then had to move to another area. Staff were constantly trying to make us buy off the main menu when it was supposed to be an all inclusive. We were upgraded to the main restaurant for our inconvenience however still bombarded with waiters for us to purchase from the main paid menu. We did not know what we were eating and it was disgusting. We also ate in dark.My partner then became violently sick so spend all night ill. We had to have someone up to the room to deal with the overly blasting air conditioning so they had to deliver blankets it was a total gong show. There was bird fecies on and in the swim up pool adults only infinite where people put their hands. Apart from the view of the ocean Save yourself 1000s and go somwehre else this was atrocious for what was supposes to be a special romantic night!!!!!!!!!!!
First of all on arrival we were sent to a room that was not on the picture and had to pay an extra$260 to get the upgrade. We then were given a ticket for a shared cabana and when we found it were told that we were on the wrong one even tho it was the correct number. We then had to move to another area. Staff were constantly trying to make us buy off the main menu when it was supposed to be an all inclusive. We were upgraded to the main restaurant for our inconvenience however still bombarded with waiters for us to purchase from the main paid menu. We did not know what we were eating and it was disgusting. We also ate in dark.My partner then became violently sick so spend all night ill. We had to have someone up to the room to deal with the overly blasting air conditioning so they had to deliver blankets it was a total gong show. There was bird fecies on and in the swim up pool adults only infinite where people put their hands. Apart from the view of the ocean Save yourself 1000s and go somwehre else this was atrocious for what was supposes to be a special romantic night!!!!!!!!!!!
2
Medoune
11 de set. de 2025
·
A estadia foi de 3 noites
An error was made on our reservation and they refused to make the change to allow us to stay. Instead, they wanted to charge us an extra $300 per night for 3 nights. Keep in mind we flew from the U.S. and were forced to book a different hotel for the remainder of our stay.They also refused to give us back the deposit we paid. They did not want to work with us at all. They just wanted more money. Terrible service. Zero accomodations made for the mistake made on the reservation.
An error was made on our reservation and they refused to make the change to allow us to stay. Instead, they wanted to charge us an extra $300 per night for 3 nights. Keep in mind we flew from the U.S. and were forced to book a different hotel for the remainder of our stay.They also refused to give us back the deposit we paid. They did not want to work with us at all. They just wanted more money. Terrible service. Zero accomodations made for the mistake made on the reservation.
10
Stefana
24 de mar. de 2024
·
A estadia foi de 4 noites
The staff and service was exceptional. From the front desk concierge to the restaurant and beach staff. Very welcoming, pleasant, and willing to do anything to make our stay better. I was pleasantly surprised by this. Also, the beach factor was great. Best beach and wait staff on the strip.
The staff and service was exceptional. From the front desk concierge to the restaurant and beach staff. Very welcoming, pleasant, and willing to do anything to make our stay better. I was pleasantly surprised by this. Also, the beach factor was great. Best beach and wait staff on the strip.
10
tonza
20 de mar. de 2025
·
I stayed in the Altitude tower from 3/13-3/19. It was definitely a wonderful stay . I had a personal concierge Janar and he was great ! He made all my reservations for the restaurants on the property and even offered to help if I needed anything off the resort. My only issue was with Jason from the Red Fish seafood restaurant. He was very rude, my fiancée and I tried to get his attention to order drinks on several occasions and he ignored us . When I finally got his attention he yelled out I AM NOT YOUR WAITER and walked off . I immediately went upstairs to complain. Its was definitely giving racism!!! Mind you tbere were exactly 3 other couples sitting in the restaurant at that moment! JASON was very rude ans unprofessional! Besides my issue with Jason my stay was great !
I stayed in the Altitude tower from 3/13-3/19. It was definitely a wonderful stay . I had a personal concierge Janar and he was great ! He made all my reservations for the restaurants on the property and even offered to help if I needed anything off the resort. My only issue was with Jason from the Red Fish seafood restaurant. He was very rude, my fiancée and I tried to get his attention to order drinks on several occasions and he ignored us . When I finally got his attention he yelled out I AM NOT YOUR WAITER and walked off . I immediately went upstairs to complain. Its was definitely giving racism!!! Mind you tbere were exactly 3 other couples sitting in the restaurant at that moment! JASON was very rude ans unprofessional! Besides my issue with Jason my stay was great !
10
Alex
30 de dez. de 2024
·
A estadia foi de 4 noites
Clubs and a few stores are in walking distance. Everyone part of the staff was extremely nice. Would definitely stay there again and would recommend to other people.
Clubs and a few stores are in walking distance. Everyone part of the staff was extremely nice. Would definitely stay there again and would recommend to other people.
10
Yarley
6 de ago. de 2025
·
A estadia foi de 4 noites
Amazing staff and beautiful hotel and property
Amazing staff and beautiful hotel and property
8
MELISSA
12 de jan. de 2025
·
A estadia foi de 9 noites
The staff take pride in the cleanliness of the facilities. Every single day I saw them cleaning and making sure all outdoor areas were cleaned, pained, pressure washed, etc… Very impressed with the upkeep. Pool staff were wonderful! Service was quick and they often checked up on you. Housekeeping was great as well, although our mini bar was not restocked 3 days in a row, which was frustrating. Restaurants were good. I was not able to make reservations because we were a party of 5. Halfway through our stay I asked about it and finally we had assistance making evening reservations. Saw many guests with Altitude beach bags. We were never given any gifts or items at check in. We tipped all services very well.
The staff take pride in the cleanliness of the facilities. Every single day I saw them cleaning and making sure all outdoor areas were cleaned, pained, pressure washed, etc… Very impressed with the upkeep. Pool staff were wonderful! Service was quick and they often checked up on you. Housekeeping was great as well, although our mini bar was not restocked 3 days in a row, which was frustrating. Restaurants were good. I was not able to make reservations because we were a party of 5. Halfway through our stay I asked about it and finally we had assistance making evening reservations. Saw many guests with Altitude beach bags. We were never given any gifts or items at check in. We tipped all services very well.
10
Daniela Arias
27 de nov. de 2024
·
A estadia foi de 6 noites
Great hotel, I loved my stay there. The staff was very professional and caring, always attending your needs. Great food, not much variety on the buffet but the food on the restaurants was awesome and delicious. Best beach and great view from my corner room. Not much night life or daily activities that I saw on the hotel itself but 5 minutes walking from it are a lot of clubs and shopping place.
Great hotel, I loved my stay there. The staff was very professional and caring, always attending your needs. Great food, not much variety on the buffet but the food on the restaurants was awesome and delicious. Best beach and great view from my corner room. Not much night life or daily activities that I saw on the hotel itself but 5 minutes walking from it are a lot of clubs and shopping place.
10
Oliver
4 de mai. de 2025
·
A estadia foi de 3 noites
Our stay was great. From the minute we walked in everyone was nice and helpful. Janer was our concierge and was helpful throughout our stay. He booked our dinner reservations and let us know what activities were taking place. Dining was great and the beach was clean. Will definitely be going back!
Our stay was great. From the minute we walked in everyone was nice and helpful. Janer was our concierge and was helpful throughout our stay. He booked our dinner reservations and let us know what activities were taking place. Dining was great and the beach was clean. Will definitely be going back!
10
Kyle
27 de jul. de 2025
·
A estadia foi de 3 noites
We chose the all inclusive and it really is. Including items from the mini bar (where most hotels try to rip you off!) Food, service, location from the beach, and the pool were all perfect. Our concierge was very helpful, and it seems like the staff is always on duty. I wouldn't change a thing about this place and will definitely be returning.
We chose the all inclusive and it really is. Including items from the mini bar (where most hotels try to rip you off!) Food, service, location from the beach, and the pool were all perfect. Our concierge was very helpful, and it seems like the staff is always on duty. I wouldn't change a thing about this place and will definitely be returning.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Localização privilegiada à beira-mar, com águas calmas e fácil acesso a pé a clubes, lojas e restaurantes; muitos hóspedes se sentiram seguros. Alguns mencionam ruído noturno de locais próximos.
Avaliações dos hóspedes relacionadas
10
Racine
28 de mai. de 2024
·
A estadia foi de 3 noites
Krystal Grand Altitude is in a perfect location for walking to all the popular bars and clubs. The staff was extremely wonderful and the drinks were good
Krystal Grand Altitude is in a perfect location for walking to all the popular bars and clubs. The staff was extremely wonderful and the drinks were good
10
Jan M
21 de out. de 2025
·
A estadia foi de 2 noites
Great location and service.
Great location and service.
10
Jorge Aquino
24 de nov. de 2023
·
A estadia foi de 2 noites
En la Zona Hotelera de Punta Cancún, a 5 min caminando del Centro de Convenciones y la vida nocturna. El masaje sueco fue superior a lo esperado.
En la Zona Hotelera de Punta Cancún, a 5 min caminando del Centro de Convenciones y la vida nocturna. El masaje sueco fue superior a lo esperado.
10
Alexis
7 de mai. de 2024
·
A estadia foi de 4 noites
Quiet, clean, small resort with the BEST beach and views from the Altitude tower. Quick walk to shops and restaurants.
Quiet, clean, small resort with the BEST beach and views from the Altitude tower. Quick walk to shops and restaurants.
10
Shelonda
18 de set. de 2025
·
A estadia foi de 4 noites
Beach view & location
Beach view & location
10
Oscar
17 de nov. de 2024
·
A estadia foi de 2 noites
This hotel has one of the best views of Cancun at the room we stayed overlooking the ocean. We stayed here for two nights before going to another hotel but this one has better views by far. It’s about a 7 minute walk from the night clubs and Coco Bongo… the location of this place is perfect. Also, great people working at this place.
This hotel has one of the best views of Cancun at the room we stayed overlooking the ocean. We stayed here for two nights before going to another hotel but this one has better views by far. It’s about a 7 minute walk from the night clubs and Coco Bongo… the location of this place is perfect. Also, great people working at this place.
10
Daniela Arias
27 de nov. de 2024
·
A estadia foi de 6 noites
Great hotel, I loved my stay there. The staff was very professional and caring, always attending your needs. Great food, not much variety on the buffet but the food on the restaurants was awesome and delicious. Best beach and great view from my corner room. Not much night life or daily activities that I saw on the hotel itself but 5 minutes walking from it are a lot of clubs and shopping place.
Great hotel, I loved my stay there. The staff was very professional and caring, always attending your needs. Great food, not much variety on the buffet but the food on the restaurants was awesome and delicious. Best beach and great view from my corner room. Not much night life or daily activities that I saw on the hotel itself but 5 minutes walking from it are a lot of clubs and shopping place.
8
Bo
21 de set. de 2024
·
A estadia foi de 5 noites
This was our second time staying at the Altitude at Krystal Grand Cancún. Pros are friendly staff, comfortable beds and clean rooms. You can walk to restaurants or convenience stores. Always felt safe. Pools are immaculate! Beach is the best! Most staff knows how to speak English decent so that is a huge plus. Cons would be that I had to request blankets and towels a few times before I received them. Food is average not great. Overall a great experience. I would recommend.
This was our second time staying at the Altitude at Krystal Grand Cancún. Pros are friendly staff, comfortable beds and clean rooms. You can walk to restaurants or convenience stores. Always felt safe. Pools are immaculate! Beach is the best! Most staff knows how to speak English decent so that is a huge plus. Cons would be that I had to request blankets and towels a few times before I received them. Food is average not great. Overall a great experience. I would recommend.
10
Ludimira Fernandes
3 de jan. de 2025
·
A estadia foi de 4 noites
Loved the hotel and it was in the perfect location
Loved the hotel and it was in the perfect location
8
Iwona
1 de mar. de 2025
·
A estadia foi de 4 noites
This was my first all inclusive deal and KRYSTAL GRAND CANCÚN had some hits and misses. Great place for kids and families looking for fun and quiet during the week. On Thursday and Friday you can hear CONGO BONGO down the street and the 1:30AM fireworks really was a surprise 😅 Would stay again but there’s many resorts in the area I would like to check out next time. Reyna our housekeeper was a dream, be sure to tip the lovely lady at the end of your stay.
This was my first all inclusive deal and KRYSTAL GRAND CANCÚN had some hits and misses. Great place for kids and families looking for fun and quiet during the week. On Thursday and Friday you can hear CONGO BONGO down the street and the 1:30AM fireworks really was a surprise 😅 Would stay again but there’s many resorts in the area I would like to check out next time. Reyna our housekeeper was a dream, be sure to tip the lovely lady at the end of your stay.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
O feedback sobre a comida é variado: o buffet é frequentemente descrito como pequeno, com variedade limitada, e as reservas para o jantar podem ser difíceis de conseguir. Vários hóspedes apreciaram locais específicos, como The Grill, Risotto ou hibachi, mas as bebidas podem ter um sabor fraco ou usar bebidas destiladas de qualidade inferior.
Avaliações dos hóspedes relacionadas
8
Cisilee A
28 de set. de 2025
·
A estadia foi de 5 noites
Everything was great except a couple things. The hot water in the shower was never warm enough. The food needs ALOT of improvement. I mean ALOT!
Everything was great except a couple things. The hot water in the shower was never warm enough. The food needs ALOT of improvement. I mean ALOT!
8
Joseph
5 de set. de 2023
·
A estadia foi de 4 noites
Nice property, great location. Would give 5 stars but the buffet was small and same everyday. Restaurants aren’t open a lot only 1 a night and food was sub par.
Nice property, great location. Would give 5 stars but the buffet was small and same everyday. Restaurants aren’t open a lot only 1 a night and food was sub par.
8
Roberto
15 de out. de 2025
·
A estadia foi de 4 noites
a lot of space in the room, also the bathroom; the hotel is very clean and the food is ok. Reservations in the restaurants are a nightmare, with the app. pool is ok and the beach is great
a lot of space in the room, also the bathroom; the hotel is very clean and the food is ok. Reservations in the restaurants are a nightmare, with the app. pool is ok and the beach is great
8
Jennifer
10 de jan. de 2025
·
A estadia foi de 1 noite
Room was great. Food was terrible, except the tower breakfast.
Room was great. Food was terrible, except the tower breakfast.
6
Raydel
12 de out. de 2025
·
A estadia foi de 4 noites
Very nice hotel and beach view. The food needs a major overhaul.
Very nice hotel and beach view. The food needs a major overhaul.
8
Trina
2 de abr. de 2025
·
A estadia foi de 7 noites
Nice pool and beach but the drinks were low Quality liquor
Nice pool and beach but the drinks were low Quality liquor
10
Jessica
25 de fev. de 2025
·
A estadia foi de 4 noites
My partner and I celebrated our anniversary at the Altitude at Krystal Grand and we were shocked at how well we were taken care of! Our master ocean front suite was wonderful! Most of the staff were unforgettable! To start, Ivan at the front desk greeted us with excitement and ease! Our concierge- Janer was amazing! He made sure we had dining reservations for each night and stayed in contact to make sure we were enjoying our stay to the fullest! He even arranged special anniversary surprises in our room several nights of our stay! Such a nice touch! The staff at the Altitude bar- Jahir was the friendliest and most down to earth person we met on this trip! He was fun to chat with and always made delicious drinks for us! When it comes to the food- I will say, the buffet was hit or miss and the staff working it were not quite as friendly. Each restaurant reservation we had, met our expectations. In my opinion, The Grill was the best! We would definitely stay here again!
My partner and I celebrated our anniversary at the Altitude at Krystal Grand and we were shocked at how well we were taken care of! Our master ocean front suite was wonderful! Most of the staff were unforgettable! To start, Ivan at the front desk greeted us with excitement and ease! Our concierge- Janer was amazing! He made sure we had dining reservations for each night and stayed in contact to make sure we were enjoying our stay to the fullest! He even arranged special anniversary surprises in our room several nights of our stay! Such a nice touch! The staff at the Altitude bar- Jahir was the friendliest and most down to earth person we met on this trip! He was fun to chat with and always made delicious drinks for us! When it comes to the food- I will say, the buffet was hit or miss and the staff working it were not quite as friendly. Each restaurant reservation we had, met our expectations. In my opinion, The Grill was the best! We would definitely stay here again!
10
Daniela Arias
27 de nov. de 2024
·
A estadia foi de 6 noites
Great hotel, I loved my stay there. The staff was very professional and caring, always attending your needs. Great food, not much variety on the buffet but the food on the restaurants was awesome and delicious. Best beach and great view from my corner room. Not much night life or daily activities that I saw on the hotel itself but 5 minutes walking from it are a lot of clubs and shopping place.
Great hotel, I loved my stay there. The staff was very professional and caring, always attending your needs. Great food, not much variety on the buffet but the food on the restaurants was awesome and delicious. Best beach and great view from my corner room. Not much night life or daily activities that I saw on the hotel itself but 5 minutes walking from it are a lot of clubs and shopping place.
4
Natalie
22 de out. de 2025
·
A estadia foi de 6 noites
The food options were terrible. We tried all of the options but they were awful. The liquor was not premium even in the areas they should be better in. The staff were wonderful and accommodating.
The food options were terrible. We tried all of the options but they were awful. The liquor was not premium even in the areas they should be better in. The staff were wonderful and accommodating.
8
Alex
8 de jul. de 2025
·
A estadia foi de 7 noites
The staff at the pool bar and beach bar were very friendly. They did a good job preparing the drinks in good timing. The staff at the restaurants were good as well. The housekeeping staff did an excellent job at keeping our room nice and clean too. The only thing we didn’t like was the food choices. We wished the property had more authentic Mexican food there vs mostly international type foods.
The staff at the pool bar and beach bar were very friendly. They did a good job preparing the drinks in good timing. The staff at the restaurants were good as well. The housekeeping staff did an excellent job at keeping our room nice and clean too. The only thing we didn’t like was the food choices. We wished the property had more authentic Mexican food there vs mostly international type foods.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
10
KARLA
14 de jun. de 2026
·
A estadia foi de 8 noites
A nossa estadia no Altitude Krystal foi maravilhosa!! A vista do quarto é deslumbrante, a praia é calma, com um mar transparente e com uma temperatura da água ótima. Ficar no Altitude fez toda a diferença, pois tivemos um tratamento VIP, desde a arrumação do quarto até o atendimento na praia, na piscina e no café da manhã. Os restaurantes também são muito bons, comida deliciosa e funcionários super atenciosos. Voltaria com certeza!!
A nossa estadia no Altitude Krystal foi maravilhosa!! A vista do quarto é deslumbrante, a praia é calma, com um mar transparente e com uma temperatura da água ótima. Ficar no Altitude fez toda a diferença, pois tivemos um tratamento VIP, desde a arrumação do quarto até o atendimento na praia, na piscina e no café da manhã. Os restaurantes também são muito bons, comida deliciosa e funcionários super atenciosos. Voltaria com certeza!!
10
Marilia
10 de jun. de 2026
·
A estadia foi de 6 noites
Custo benefício fantástico. Comida maravilhosa. Instalações limpas e em ótimo estado, porém o hotel deixa um pouco a desejar em relação ao serviço. A equipe é muito cordial e educada mas um pouco sobrecarregada.
Custo benefício fantástico. Comida maravilhosa. Instalações limpas e em ótimo estado, porém o hotel deixa um pouco a desejar em relação ao serviço. A equipe é muito cordial e educada mas um pouco sobrecarregada.
10
Elisangela
14 de mai. de 2025
·
A estadia foi de 2 noites
Hotel excelente, beira mar e com uma super estrutura. O restaurante francês Le Delice é um espetáculo a parte, com menu de alta qualidade. Os concierges Sara e Janer estavam sempre disponíveis para nos apoiar. O bar da piscina oferece bebidas com qualidade e a piscina com borda infinita também é maravilhosa. O quarto da torre Altitude com vista mar é mto confortável.
Hotel excelente, beira mar e com uma super estrutura. O restaurante francês Le Delice é um espetáculo a parte, com menu de alta qualidade. Os concierges Sara e Janer estavam sempre disponíveis para nos apoiar. O bar da piscina oferece bebidas com qualidade e a piscina com borda infinita também é maravilhosa. O quarto da torre Altitude com vista mar é mto confortável.
10
Ethan
16 de ago. de 2023
·
A estadia foi de 1 noite
Excelente
Excelente
10
Elias
7 de jul. de 2026
·
A estadia foi de 4 noites
Excelente experiencia de viaje, el hotel, instalaciones, personal, amenidades, ubicación, estan excelentes para personas que van a descansar y pasar unas vacaciones sin tener que preocuparte de horarios, reservaciones, etc.
Excelente experiencia de viaje, el hotel, instalaciones, personal, amenidades, ubicación, estan excelentes para personas que van a descansar y pasar unas vacaciones sin tener que preocuparte de horarios, reservaciones, etc.
Políticas da propriedade
Check-in
Check-out
De 15:00 a 00:00
Antes das 12:00
Alguma questão?
As respostas instantâneas da IA são baseadas nas informações do hotel
Preços para as próximas datas
setembro 2026
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outubro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-09-18: 213.9353423904419USD
- 2026-09-19: 213.9353423904419USD
- 2026-09-20: 213.72973231887815USD
- 2026-09-21: 239.05684719772339USD
- 2026-09-22: 247.43197351455686USD
- 2026-09-23: 265.53239135513303USD
- 2026-09-24: 267.3244718399048USD
- 2026-09-25: 239.05684719772339USD
- 2026-09-26: 247.43197351455686USD
- 2026-09-27: 267.3244718399048USD
- 2026-09-28: 284.853953162384USD
- 2026-09-29: 265.8637094856262USD
- 2026-09-30: 284.853953162384USD
- 2026-10-01: 267.378587134552USD
- 2026-10-02: 256.2982395172119USD
- 2026-10-03: 267.378587134552USD
- 2026-10-04: 258.49482613220215USD
- 2026-10-05: 302.02634716644286USD
- 2026-10-06: 315.0003444351196USD
- 2026-10-07: 296.7783380996704USD
- 2026-10-08: 247.43197351455686USD
- 2026-10-09: 315.0003444351196USD
- 2026-10-10: 315.0003444351196USD
- 2026-10-11: 247.43197351455686USD
- 2026-10-12: 298.68276873779297USD
- 2026-10-13: 305.5118489593506USD
- 2026-10-14: 247.43197351455686USD
- 2026-10-15: 307.7613062347412USD
- 2026-10-16: 320.95169456176757USD
- 2026-10-17: 307.7613062347412USD
- 2026-10-18: 256.38478542251585USD
- 2026-10-19: 241.4515234886169USD
- 2026-10-20: 274.96387907638547USD
- 2026-10-21: 256.38478542251585USD
- 2026-10-22: 247.43197351455686USD
- 2026-10-23: 259.3496444389343USD
- 2026-10-24: 247.43197351455686USD
- 2026-10-25: 307.88033534088135USD
- 2026-10-26: 247.43197351455686USD
- 2026-10-27: 332.86522839202877USD
- 2026-10-28: 332.86522839202877USD
- 2026-10-29: 332.86522839202877USD
- 2026-10-30: 319.1554594528198USD
- 2026-10-31: 336.2521060684204USD
- 2026-11-01: 344.76799876556396USD
- 2026-11-02: 315.63644018554686USD
- 2026-11-03: 344.76799876556396USD
- 2026-11-04: 344.76799876556396USD
- 2026-11-05: 339.6497822616577USD
- 2026-11-06: 341.8660726638794USD
- 2026-11-07: 339.87700689697266USD
- 2026-11-08: 334.09878364105225USD
- 2026-11-09: 344.76799876556396USD
- 2026-11-10: 344.76799876556396USD
- 2026-11-11: 330.4414171417236USD
- 2026-11-12: 344.76799876556396USD
- 2026-11-13: 330.57124476470943USD
- 2026-11-14: 344.76799876556396USD
- 2026-11-15: 344.76799876556396USD
- 2026-11-16: 344.76799876556396USD
- 2026-11-17: 344.76799876556396USD
- 2026-11-18: 388.86216459960934USD
Os funcionários da receção irão receber os clientes à chegada. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- Este alojamento aceita cartões de crédito e numerário
- É possível efetuar transações sem numerário
- O alojamento dispõe dos seguintes elementos de segurança: extintor, detetor de fumo, sistema de segurança e kit de primeiros socorros.
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- Terá de efetuar uma reserva se quiser desfrutar de massagens ou aceder a tratamentos de spa. As reservas poderão ser efetuadas contactando Este alojamento antes da chegada, utilizando as informações que constam na sua confirmação de reserva.
- O alojamento dispõe de quartos contíguos/comunicantes, sujeitos a disponibilidade. Contacte diretamente o alojamento através do número de telefone incluído na confirmação de reserva.
- Não são permitidos animais de estimação neste alojamento, incluindo animais de assistência.
- Disponibilização de opções de pagamento sem numerário em todas as transações e acesso aos quartos através de dispositivo móvel.
- Será cobrada uma taxa de check-out tardio
A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.
Cortesias mais populares
Estacionamento
Restaurante
Piscina
Serviço de quartos
Serviço de estacionamento
Balcão de turismo
Serviços
Balcão de turismo
Limpeza a seco
Babysitting/Serviço para crianças
Serviços de limpeza
Instalações para banquetes
Câmbio de moeda
Cofre
Caixa ATM/Multibanco
Depósito de bagagem
Lavagem de roupa própria
24-Hour Front Desk
Concierge Services
Atividades
Piscina
Jardim
Praia (na proximidade)
Bilhar
Parque infantil
Piscina para crianças
Piscina exterior
Música ao vivo
Evening Entertainment
Pool (Infinity)
Mobiliário de exterior
Pool (Seasonal Outdoor)
Terraço
Fitness Center (nearby)
Geral
Serviço de quartos
Restaurante
Quartos de não fumadores
Sauna
Banho turco
Massagem
Spa/Health club
Tratamentos corporais
Tratamentos de beleza
Clube para crianças
Bar junto à piscina
Área de piquenique/Mesas
Almoços embalados
Pequeno-almoço no quarto
Sala familiar
Snack Bar/Deli
Wheelchair Accessible (Limited)
Estacionamento
Estacionamento
Serviço de estacionamento
Estacionamento gratuito
Parking Onsite
Internet
Wi-fi gratuito