Tru By Hilton Pensacola Airport Medical Center

The entire staff was helpful and considerate. My family member was hospitalized, the shuttle would take me and pick me up. Thank you for such great hospitality!

Airport shuttle was quick and easy, evern at 4:45 AM. Bar was nice and clean with reasonable happy hour prices. Beds super comfortable!

The hotel is very clean and the staff is always friendly and ready to help in anyway they can. The pool is open 24 hours and they have a laundry room. They offer a hot breakfast with several options to choose from and there are several good restaurants and fast food places close to the hotel most within walking distance. The drive to Pensacola Beach is only 15 minutes.

This is close to the airport and they provide shuttle service to the airport. its near restaurants and they have a fantastic break buffet.

We got a handicap room that was HUGE!! The breakfast was by far the best I've had at a hotel. Staff was very friendly and the free shuttle to the airport was a bonus.

Everything was really nice. The happy hour was good! We really liked our drinks and the bartender. The breakfast had plenty to choose from. The staff were nice.

Great option for staying. The staff was really nice, the shuttle is good, the room was great.

Great stay so far. Really like the onsite EV charging though two of the three stations need repair.

This hotel was very clean and all of the staff was very friendly! I would highly recommend this hotel to anyone in the area! Great location, great atmosphere! POOL IS OPEN 24 HOURS!! Great breakfast spread too! :)

Large screen TVs, good variety of pillow softness. EV charging stations. Good breakfast selections, convenient location. The walls could have better soundproofing.

When I made it to the hotel, I was very impressed. I loved the look inside and out. I felt safe with the location. What I didn't like was the fact that my room was never cleaned. My family left twice from the hotel and when we arrived back the room was not cleaned..bed not made nor did we receive new towels. We had to go downstairs and request new towels. I will never stay at this location again.

Courteous staff. Hotel was clean. Bed was comfy and breakfast was plentiful. All at a great cost. What more could you want?

The entire hotel is spotless and lovely! The breakfast was great. Love the bar. The staff is so very kind and helpful.

The room still had poop in it and the floors were dirty

Room was very clean. The beds are comfortable. And the breakfast was the best. I'm very impressed, definitely recommend.

It was very good until we received no housekeeping services. We were there 3 days with no toilet paper, trash over flowing and no towels, wash clothes. We have never had that happen with Tru by Hilton.

Spotless and comfortable! Staff was extremely friendly and helpful. We will be back if staying in the area again!

Excellent place to stay VERY CLEAN AND SAFE

There was no shampoo, pubes on the shower wall, and brown stains on my “clean”towel. Also a flashing green light on the smoke detector lighting the room while i was trying to sleep was annoying. Next time im in the area ill find a new place to stay

Room was well designed, clean, and comfortable!

Very clean, very nice. Small no-frills room. Could use another electrical/charging outlet or two. No closet, but even that was workable. Great for a one-night stay, good for a 2-night stay. Anything beyond 2-night stay, a larger room would be necessary. But overall it was a nice property, fair price, great friendly staff.

I got the room with the king bed it was without a doubt the most cramped room I have ever rented . The bathroom was the only part that was spacious . The furniture or decor what ever is more for looks than comfort . It looks cute but is uncomfortable with only one chair that was highly uncomfortable to sit in for more than 5 minutes . Even the furniture in the breakfast area was that way . and no microwave except in the lobby . Even Best Western has microwaves in the rooms . the bed was at least comfortable . Might try the Home 2 but the furniture is probably the same

The Hotel was nice but the water pressure was low and the water was not hot in the shower.

The bed was uncomfortable and there is a fire alarm light that blinks very brightly all night. I will not be staying here again.

You can hear everything when in room, even neighbor snoring!!! People walking above… not good for restful sleep.

Very nice hotel, walls are thin for two nights in a row the room next to mine held a party from 12am until 4am. I am sure who ever was on the other side heard what sounded like laughter for 3 hours, and then sexual activities after.

Nice clean room. Comfy bed. Quiet!

Very friendly front desk staff. The property looks and feels new. The rooms are modern but small. This would be fine for 2 nights, a longer stay and i believe you would feel cramped. This is the first property to acknowledge us as hylton memebers.

Unfortunately the walls are so thin we were unable to sleep. The people above us walked around and were moving things all night. And when I say all night, it was 4am when it finally stopped. I waited to call down to the front desk until 3:45 am because I didn't want to wake my daughter up. I should have called earlier, but kept thinking it would stop. We are traveling today and are all so tired. Will not be staying at another Tru. Ever.

Room was well designed, clean, and comfortable!

Never will use any Hilton chain of hotels again. The most unprofessional incident occured with no responsibility taken by the hotel or the manager in regards to the incident. Upon arrival and check in, which was done by my fiancé, as my flight was delayed, not allowing me to be there at check in. Upon getting to our room, when she entered the assigned room, which was late in the day, the room was occupied by another couple, in bed enjoying each others company..understandably, obviously she was startled as well as the couple together in bed. The gentleman in the room yelled a few explicatives and my fiancé flustered hurried out and back to the front desk, which the person took no responsibility. Imagine if her 2 young daughters had been there to witness that or even if the situation had potentially escalated in the room. Once I arrived, with my fiancé still physically affected, the front desk person said speak to the manager in the morning. Speaking to the manager in the morning, she seem disinterested and said she would check into it and contact me back. Never heard back so at checkout she said that since I booked with Hotels.com she couldn't do anything, contact them and she would resolve it through them. Lie, when Hotel.com spoke to manager, she told them NOTHING she could do. Hotels.com said she could have settled at the hotel, they didn't understand why no compensation offered. Legal advice will be sought, my fiancé is still bothered by this most disturbing event! Sad!

The entire hotel is spotless and lovely! The breakfast was great. Love the bar. The staff is so very kind and helpful.

The entire staff was helpful and considerate. My family member was hospitalized, the shuttle would take me and pick me up. Thank you for such great hospitality!

The staff was prompt, and courteous. The whole entire hotel was clean, organized and very comfortable to stay in. We had to get up and leave early so we did not get to have breakfast but overall our stay was very enjoyable and we plan on staying again on our next trip to Pensacola

This place was amazing and it had to do with the staff. Everyone was smiling, engaging in conversation and fry. I wish more businesses had staff like this hotel did.

My only complaint was that we arrived at the property at 6pm. No one at the front desk. Waited 20 minutes, standing at desk, still no one. I thought I would would call and maybe someone would come to answer the phone. Nope. Another 5 minutes, and a guy walked up on his cell phone from outside. I thought to myself, "Oh, maybe its a guest on the phone with an issue or maybe his supervisor..." Nope. He was on the phone with hus significant other. I was already irritated so I just handed him my ID and credit card and he finally hung up to hand me the key card and tell me whem breakfast was. Other than that, very clean, quiet, and the girl that checked me out the next morning was fantastic. Very pleasant and professional.

Repeated issues and I went to the desk many times and they seemed dis-interested in helping. I called numerous times during the night over concerns and no one answered the phone. Reported it and they again didn’t care. Would never stay here again

Check in is 3 pm could not get room till 4 pm then we got to the room is was not ready paid for a king ended up in a queen, asked for towels 3 times at check out they did not even ask how our stay was not impressed

Everyone from the front desk, to the breakfast workers to the housecleaning staff were amazingly friendly and helpful. Great stay. Thanks

Really enjoyed my short stay in Pensacola and the Tru Hilton. Check in was painless. The staff very helpful and friendly. Just a great experience. If I return I will stay there again.

Hotel cleanliness was very good, staff was attentive and helpful. Located close to shopping and restaurants.

Very good location! Lots of restaurants near. Hotel was very clean. Would definitely recommend.

Had surgery at Acension hospital. Stayed the night before and night after the procedure. Perfect location in proximity to hospital.

I especially liked the convenience to Sacred Heart Hospital since I was there with my daughter. The only issue that I had was the access to the property due to the busy traffic.

Convenient location to the airport and where I had to be

HIGHLY RECOMMEND!! Probably the best hotel we have stayed at. Super comfy lobby, very nice workers, and the rooms very clean and comfy. Perfect location for the mall, restaurants, the hospital and airport!

New property and close to the mall and airport

Huge AMC movie and IMAX theater just behind this hotel which was so nice to have as an easy activity. Plus a Starbucks right next door is always a bonus in my opinion !

Close to the airport. Great breakfast and very clean.

Our room was clean and comfortable. Tru has done an outstanding job remodeling this hotel. The location was most convenient near the Medical Center where my wife had an early morning appointment. We did not get to partake in the breakfast buffet; however, it looked great. I'd gladly stay in another Tru by Hilton for my next hotel needs.

The entire hotel is spotless and lovely! The breakfast was great. Love the bar. The staff is so very kind and helpful.

Great staff. Large clean and comfy rooms. Fast elevators. Tons of breakfast options. Easy parking. Closest hotel to sacred heart hospital.

Clean room, comfortable bed, good breakfast food

The staff was lovely and very accommodating. The breakfast is off the chain, one of the best breakfast i have at a hotel that gives it in there price. I purposely ate it each day, between waffles, pancake station, breakfast sandwiches, eggs, different meats each day, muffins, pastries, cereals amd real grits. They even had almond milk. 5 stars!!!!

This hotel was perfect! Clean, quiet, comfortable, employees were very nice! Their breakfast is by far the best hotel breakfast I’ve had. 5 stars for sure!!

Toasters and waffles irons not working, slow food prep. Food ran out and had to wait for staff to prepare more.

Everything was really nice. The happy hour was good! We really liked our drinks and the bartender. The breakfast had plenty to choose from. The staff were nice.

Great hotel. Clean and great breakfast

The breakfast was amazing so many options

Breakfast was awful—oatmeal was cold and water pooling on top of it like it didn’t cook at all when I checked at 730 and at 930. The bread looked moldy. The black tea was of poor quality. Otherwise, the hotel is super cute and conveniently located.