Our room had multiple large patches of black mold on the wall near the ceiling (wish I could post pictures here). Asked the front desk we could have a different room and they said they were completely sold out. Maintenance came by to clean the wall by just spraying a solution and wiping it, in an out in only a minute, then our room smelled like bleach and we couldn’t ventilate the room because the windows don’t open. I’m allergic to mold and my wife gets migraines easily from potent chemical-y smells. Told the hotel that this is not up to standards as a comfortable, let alone habitable room and that we should be appropriately refunded some amount. They said that since I booked through a third party and not the hotel directly that they couldn’t do so, but that they could give us 2 breakfast vouchers and 500 points (worth around $4 based on my searching) and they didn’t even add the reward points to my account. Very frustrating.
Our room had multiple large patches of black mold on the wall near the ceiling (wish I could post pictures here). Asked the front desk we could have a different room and they said they were completely sold out. Maintenance came by to clean the wall by just spraying a solution and wiping it, in an out in only a minute, then our room smelled like bleach and we couldn’t ventilate the room because the windows don’t open. I’m allergic to mold and my wife gets migraines easily from potent chemical-y smells. Told the hotel that this is not up to standards as a comfortable, let alone habitable room and that we should be appropriately refunded some amount. They said that since I booked through a third party and not the hotel directly that they couldn’t do so, but that they could give us 2 breakfast vouchers and 500 points (worth around $4 based on my searching) and they didn’t even add the reward points to my account. Very frustrating.
