Sago Palm Hotel

Helpful friendly staff, cool ac, shower was too hot possible user error. Got a nice workout with free weights in gym.

The hotel was a 5 minute walk from the public beach and was close to many different food options. However, the hotel reataurant was so good that we could have stayed on the property for all meals. The pool was a good size and was well maintained. The workers were all very helpful and made the stay very enjoyable.

Perfect location! Finally found a boutique hotel that was right in the middle of everything in Ochi! Walking distance to the beach (with free access) restaurants grocery stores and bars everything you could ask for. My husband is paralyzed and this is the only true place that is actually accessible with rollin showers grab bars everything that can give complete independence to persons in wheelchair. Which is a true blessing! The kitchen in our room had everything we needed and very spacious. The place is clean and spotless! Completely gated with 24 hours security. It’s definitely a safe place for all tourists. A special thank you to Melonie and Chino, who not only kept the place safe, but we’re a blessing to talk to and made our stay even more enjoyable. Front receptionist Jordan, Chris, and I forgot the other guy‘s name were wicked and made sure that we are well taken care of! Housekeeping was lovely and Raymond who worked the restaurant and the other lovely girl who again I forgot her name regretfully were amazing. They were welcoming and went out of their way to make sure to make us feel welcomed and loved. The entire Sago palm team smiles were contagious! My husband and I want to thank everyone at Sago Palm and we look forward to staying with you again next year

The rooms were modern, and there were no problems with anything. The customer service was excellent as well. The only shortcoming I could see was that they didn't have a lift or elevator to the second floor. I suppose that single negative point would make the hotel not handicap friendly. Other than that, I highly recommend this hotel.

The property was great. The breakfast was good as far as the location. It was not in the best neighborhood, but it was gated so I felt safe inside the compound.

Very very nice. Clean, staff helpful and friendly, bar and breakfast were awesome. I will definitely stay here again. If you want more personalized service without the big resort feeling.. stay here. Security was priority for the guests. Sago Palm. The best!!

The Sago Palm Hotel was amazing. It was everything the pictures show. It's located in the center of Ocho Rios, within walking distance to bars, restaurants, local activities, a major chain hotel, and all the excursions. The only downfall for my group was the hotel had no nightlife, and the pool was cold (but beautiful). The staff was all nice, and the breakfast was great. I wouldn't do all-inclusive here because it is not a very large hotel to just stay in all day. The locals were very friendly, we did encounter harassment from a local which the hotel informed us (being all females) but the security at the hotel made us feel comfortable.

I liked most things about the property, the room was nice, however I booked a junior suite to accommodate 4 adults but it would have been more comfortable for 2 adults and 2 children because the space was a bit cramped. The food was quite good and the staff was quite friendly and professional. the hotel gave a nice comfortable feel overall. I think a game room with a pool table and a dart board etc, a TV etc would enhance the experience in my opinion. The pool is nice but it is untiled and the pool area needs more shade from the sun. Overall I was pleased with the experience and I would definately stay there again.

Love the location and staff. There isn't an elevator but the flight of stairs isn't bad.

The hotel is located in the heart of OR- close to Bay beach& restaurants. The area is rundown but safe ( was told so). The hotel is new so updated & clean . Rooms are good except that there is not a single window ( I was told it is so to keep away the sights, sounds & smells of the busy town - which makes sense) Small rooftop pool - bare - no foliage/ jacuzzi or hot tub) The staff in the restaurant was pleasant but seemed to be ‘non generous’ with food- feels weird coming from the US but it is a poor country so understandable. I accept the quirks of travel So, overall good 👍

I’ve got to say, this hotel has some seriously amazing staff who go above and beyond to make you feel welcome! The rooms and bedding were spotless, and their breakfast was so good, it felt like you were dining at a fancy restaurant! For the price, it was definitely worth every penny.

Property was fairly new so amenities were in very good condition. Staff very courteous. Nice, clean, quiet but ideally located on Main street and within walking distance of stores and restaurants.

I recently stayed at the Sago Palm Hotel in Jamaica and had a mixed experience. On the positive side, the security and front desk staff were friendly, approachable, and very helpful throughout my stay. Their warm attitude made check-in and general interactions pleasant. However, there are some areas that could use improvement. The dining options are very limited, so if you’re looking for variety, you may need to plan to eat elsewhere. There was also a noticeable odor in certain areas, which affected the overall comfort. One major concern was the $200 deposit policy. I was told it would be held and then released, but instead, it was charged to my card. I had to follow up with the hotel afterward to have it resolved, which was inconvenient and disappointing. Overall, while the staff’s friendliness is a plus, the lack of dining options, lingering odor, and deposit handling issues made the stay less enjoyable than expected.

Very clean hotel. Great staff!

Nice modern boutique hotel nestled in the heart of Ocho Rios. Facility was clean and well kept. Room and bed were very comfortable. Staff were courteous and friendly. Jamaican breakfast was delicious.

Excellent stay. The property is impeccable clean, and the staff are genuinely friendly. They ensure that your stay is pleasurable

Staff was welcoming and friendly but the room was extremely small and poorly lit even with all the lights on. There was no natural light available as the shade seemed to tacked down to the window, so it could not be lifted or moved. The grout in the bathroom shower was discolored and needed cleaning. The bathroom mirror was wired for lighting but did not work. There was little to no space to put personal toiletries and those had to be housed in a chair outside the bathroom. The tv channels advertised were not all available.

Simple check in. Very polite staff! The food was amazing and the rooms were very clean. Awesome privacy. Excellent room service! Can’t wait to return, love it!

The male night front desk worker was very lazy and disrespectful he expected us to unclog the toilet and left it clogged all night. They bought us ice with plastic frozen in the ice. Our first room had sand on the bed & floor. Pretty hotel but it needs better workers.

Very very nice. Clean, staff helpful and friendly, bar and breakfast were awesome. I will definitely stay here again. If you want more personalized service without the big resort feeling.. stay here. Security was priority for the guests. Sago Palm. The best!!

good property tasty at if you are traveling by yourself. Room isn't huge but comfortable enough for 2 people.

The rooms are very spacious and renovated.

Close proximity to several dining options. Love the daily breakfast provided, must say the room was great, wished it had windows.

En la noche casi no dormí, hay una discoteca cerca y ponen música muy alta. Por la mañana muchos ruidos en el hotel. Deben mejorar el servicio del restaurante, el menú es muy limitado y casi no hay de lo que ordenas, también el servicio es lento.

Staff was welcoming and friendly but the room was extremely small and poorly lit even with all the lights on. There was no natural light available as the shade seemed to tacked down to the window, so it could not be lifted or moved. The grout in the bathroom shower was discolored and needed cleaning. The bathroom mirror was wired for lighting but did not work. There was little to no space to put personal toiletries and those had to be housed in a chair outside the bathroom. The tv channels advertised were not all available.

The rooms were modern, and there were no problems with anything. The customer service was excellent as well. The only shortcoming I could see was that they didn't have a lift or elevator to the second floor. I suppose that single negative point would make the hotel not handicap friendly. Other than that, I highly recommend this hotel.

The hotel served the purpose of what we needed, which was a place to stay on our drive through Jamaica. It is in a busy area of town and pretty noisy at night. Limited food options nearby.

Nice. I just wish the room wasn’t so small and there were more breakfast options

The hotel is located in the heart of OR- close to Bay beach& restaurants. The area is rundown but safe ( was told so). The hotel is new so updated & clean . Rooms are good except that there is not a single window ( I was told it is so to keep away the sights, sounds & smells of the busy town - which makes sense) Small rooftop pool - bare - no foliage/ jacuzzi or hot tub) The staff in the restaurant was pleasant but seemed to be ‘non generous’ with food- feels weird coming from the US but it is a poor country so understandable. I accept the quirks of travel So, overall good 👍

We stayed at Sago Palm Hotel 4 nights in December 2024, in between Christmas and New Year when rates were extremely high, and unfortunately we could not wait to get out of there... The positives: the room was spacious and clean, the bed was comfortable, most furniture and equipment was new. The hotel's restaurant serves delicious food (but expensive), and the hotel's staff was lovely and welcoming. Now, the negatives: the music coming from the nearby bars/clubs was extremely loud at night, so loud that it almost felt like the party was happening right down the hall! It was starting every day in the early afternoon, and getting progressively louder in the evening, until 2-3AM! I normally can sleep with a bit a noise, but this was really too loud to sleep. We told the hotel staff, but they couldn't do anything. We asked for ear plugs, but they were not able to provide any... A few other inconveniences included very slow service during breakfast in the morning (up to 90mn wait for our food during peak time), and staff unable to help us book excursions. Another thing to note, is that the area around the hotel was a bit sketchy. As 2 adult women, we felt a little unsafe going out for dinner. All in all, Sago Palm could be a great little gem, but unfortunately the noise at night is unforgiving. That is the main reason we had an awful stay, and would not recommend anyone staying here.

Room was ok...staff was also ok....thy try to so i ordered food and got a receipt when i never order anything and hold on to my 200 deposit....i left the hotel since January 4 its now January 12 still haven't gotten my deposit yet ....

Check in was good, We enjoyed our stay as the Sago which has been through a renovation. Housekeeping provided wonderful service. We were overcharged on drinks placed at the bar which I should have made a note at the time with management. After check out, management made a mistake on the count of towels, robes and linens in the room, called me advising of this discrepancy that was essentially an accusation that we took a robe from the room. The situation eventually was resolved but should have been verified internally before guest involvement.

I recently stayed at the Sago Palm Hotel in Jamaica and had a mixed experience. On the positive side, the security and front desk staff were friendly, approachable, and very helpful throughout my stay. Their warm attitude made check-in and general interactions pleasant. However, there are some areas that could use improvement. The dining options are very limited, so if you’re looking for variety, you may need to plan to eat elsewhere. There was also a noticeable odor in certain areas, which affected the overall comfort. One major concern was the $200 deposit policy. I was told it would be held and then released, but instead, it was charged to my card. I had to follow up with the hotel afterward to have it resolved, which was inconvenient and disappointing. Overall, while the staff’s friendliness is a plus, the lack of dining options, lingering odor, and deposit handling issues made the stay less enjoyable than expected.

Everything was good until the waiter decided to overcharge me at the restaurant. He decided to add an extra 25% on top of my bill for I don't know what because Im paying a service charge for eating at the restaurant according to my receipt. He could not explain what this 25% extra is for as it was not included on my receipt. Even after going back and forth the issue was still not solved. This is clearly a way of cheating guests to get the extra money.

amazing service!!!

The staff went over and beyond!!!! Excellent service!

The “included breakfast” did not have anything available when I asked for it. I was told coffee was yet to me made. Whipped cream was not available.. What really did I pay for?

I love this hotel. We had a 5-Star experience in this boutique hotel. The staff were always friendly and smiling. From the front desk staff, to the restaurant staff, to the bar staff to the handyman to the very pool cleaner it was exceptional. The food was always delicious. They offered Jamaican and Americam cuisine. The room was emaculate, it gave a grandoulous feel because of the high ceiling. My husband is from Ocho Rios so I will definetly be staying there again and recommending it as well.

Staff go above and beyond to make you feel comfortable and welcome

Management and Staff customer service skills were excellent. Thank you Sago Palms!

Great location to experience the town of Ocho Rios. Convenient to the town centre.

Property was fairly new so amenities were in very good condition. Staff very courteous. Nice, clean, quiet but ideally located on Main street and within walking distance of stores and restaurants.

En la noche casi no dormí, hay una discoteca cerca y ponen música muy alta. Por la mañana muchos ruidos en el hotel. Deben mejorar el servicio del restaurante, el menú es muy limitado y casi no hay de lo que ordenas, también el servicio es lento.

The hotel is very close to the beach , shopping areas, and restaurants. This is one of the reasons I enjoyed staying there.

The property was great. The breakfast was good as far as the location. It was not in the best neighborhood, but it was gated so I felt safe inside the compound.

The hotel served the purpose of what we needed, which was a place to stay on our drive through Jamaica. It is in a busy area of town and pretty noisy at night. Limited food options nearby.

The Sago Palm Hotel was amazing. It was everything the pictures show. It's located in the center of Ocho Rios, within walking distance to bars, restaurants, local activities, a major chain hotel, and all the excursions. The only downfall for my group was the hotel had no nightlife, and the pool was cold (but beautiful). The staff was all nice, and the breakfast was great. I wouldn't do all-inclusive here because it is not a very large hotel to just stay in all day. The locals were very friendly, we did encounter harassment from a local which the hotel informed us (being all females) but the security at the hotel made us feel comfortable.

Love the location and staff. There isn't an elevator but the flight of stairs isn't bad.

Location of property is within close proximity to the beach, shopping, and right next to Mongoose Restaurant nland Lounge. Easy access to transportation

We stayed at Sago Palm Hotel 4 nights in December 2024, in between Christmas and New Year when rates were extremely high, and unfortunately we could not wait to get out of there... The positives: the room was spacious and clean, the bed was comfortable, most furniture and equipment was new. The hotel's restaurant serves delicious food (but expensive), and the hotel's staff was lovely and welcoming. Now, the negatives: the music coming from the nearby bars/clubs was extremely loud at night, so loud that it almost felt like the party was happening right down the hall! It was starting every day in the early afternoon, and getting progressively louder in the evening, until 2-3AM! I normally can sleep with a bit a noise, but this was really too loud to sleep. We told the hotel staff, but they couldn't do anything. We asked for ear plugs, but they were not able to provide any... A few other inconveniences included very slow service during breakfast in the morning (up to 90mn wait for our food during peak time), and staff unable to help us book excursions. Another thing to note, is that the area around the hotel was a bit sketchy. As 2 adult women, we felt a little unsafe going out for dinner. All in all, Sago Palm could be a great little gem, but unfortunately the noise at night is unforgiving. That is the main reason we had an awful stay, and would not recommend anyone staying here.

I’ve got to say, this hotel has some seriously amazing staff who go above and beyond to make you feel welcome! The rooms and bedding were spotless, and their breakfast was so good, it felt like you were dining at a fancy restaurant! For the price, it was definitely worth every penny.

Nice place to stay at a fair price. The breakfast was awesome every morning.

I recently stayed at the Sago Palm Hotel in Jamaica and had a mixed experience. On the positive side, the security and front desk staff were friendly, approachable, and very helpful throughout my stay. Their warm attitude made check-in and general interactions pleasant. However, there are some areas that could use improvement. The dining options are very limited, so if you’re looking for variety, you may need to plan to eat elsewhere. There was also a noticeable odor in certain areas, which affected the overall comfort. One major concern was the $200 deposit policy. I was told it would be held and then released, but instead, it was charged to my card. I had to follow up with the hotel afterward to have it resolved, which was inconvenient and disappointing. Overall, while the staff’s friendliness is a plus, the lack of dining options, lingering odor, and deposit handling issues made the stay less enjoyable than expected.

Nice modern boutique hotel nestled in the heart of Ocho Rios. Facility was clean and well kept. Room and bed were very comfortable. Staff were courteous and friendly. Jamaican breakfast was delicious.

En la noche casi no dormí, hay una discoteca cerca y ponen música muy alta. Por la mañana muchos ruidos en el hotel. Deben mejorar el servicio del restaurante, el menú es muy limitado y casi no hay de lo que ordenas, también el servicio es lento.

The hotel was a 5 minute walk from the public beach and was close to many different food options. However, the hotel reataurant was so good that we could have stayed on the property for all meals. The pool was a good size and was well maintained. The workers were all very helpful and made the stay very enjoyable.

We loved staying at this smaller hotel. The breakfast addition is worth the additional cost. Traditional Jamaican or American breakfast options were wonderful.

The “included breakfast” did not have anything available when I asked for it. I was told coffee was yet to me made. Whipped cream was not available.. What really did I pay for?

My stay was lovely upon arrival. Everyone was kind and accommodating. I decided to eat at the restaurant for dinner wit my family and the wait staff and chef colluded to overcharge me. I brought it to the attention of the hotel manager. They basically charged me separately for the sides that are included with the meals. I didn't order any extra sides. They intentionally overcharged me, not expecting me to check. She recalculated my bill which ended up being $25USD less. It was an awful experience. I am sure they have done this many times before to foreigners. The chef comes out to laugh and smile with the patrons and encourage wait staff to cheat people. This incident ruined my trip. The other, issue was the noise from a club nearby. The noise was unbearable and straight through the night. This hotel is in an awful location because of noise.

Small but cozy, staff was exceptional and the restaurant was a delight. Worth every penny.