奧斯丁/雪松公園-湖線希爾頓欣庭飯店

This stay was not “exceptional” as Expedia makes it out to be. The property seemed older and definitely did not look like the pictures. One of the reasons for my 1 star review is for the lack of communication regarding the unavailable amenities, in our case the pool was closed during our stay. We booked this property specifically for their indoor pool since the reason for our stay was solely so that my daughter could swim. When we brought it up to the attention of the hotel they referred us to Expedia since our booking was made through them. And when we finally reached Expedia they were unable to solve our problem or provide us with a voucher for a different night etc to make up for their false advertisement. Had we been informed at check-in or had the listing been updated with the pool closure we would have booked with a different property. Overall even without the inconveniences of not having the pool available this property would get 3 of 5 stars at most. They were out of milk during breakfast hours and their fruit looked old, brown bananas, old looking apples & oranges. On the other hand the young lady that was helping in the kitchen at breakfast was very kind and helpful and so was the cleaning lady was very friendly. It’s unfortunate that Expedia will be loosing a loyal customer.

The hotel is very clean and quiet. The hotel is located near shops and other amenities. The hotel includes washing and drying facilities, indoor pool, gym and a basketball court.

The property and ameneties were amazing. Went swimming, played basketball. Small putting area. Great gym facility. Breakfast was great. What a bang for your buck. Incredibly clean and really up to date.

I had an AMAZING experience at this hotel suite. The hotel staff were very nice and friendly and even helpful with accommodations. The hotel was clean and still appeared new. The food was AMAZING! I’m obsessed with their gym. They even had a wheelchair readily available for me to use to push my elderly mother. I highly recommend this hotel. I felt very comfortable. I loved the full-size amenities, such as a fridge, microwave, coffee maker, etc. I will be booking here again.

Safe, quiet, easy parking. Their pool was nice, but heavily chlorinated. But, still a good stay for the price overall

Excellent room, very friendly staff and they are helpful. Big room, soft beds. Kids love pool, gym, and basketball court. Very responsive to questions. 10 out of 10. This is iur 3rd stay and plan on more!

Fantastic hotel, breakfast, staff, gym and pool.

This Hotel is above average. They go above abd beyond to make it a great stay. I enjoy the comfortable beds and spacious rooms. Kids love the pool, gym, and basketball court. Very reasonably priced. Great location. Safe area. My 3rd stay and will be returning

Clean! We enjoyed the indoor pool and the basketball court! Staff was great! Excellent breakfast! We look forward to our next stay! Thankyou!

Hotel is very clean and very well maintained. The ONLY things I would say is that the water in the pool is freezing but definitely will be staying here again

Pretty consistently good hotel, this trip shower was dirty and had some hair in it, but overall good.

This was the cleanest hotel ive ever stayed at!

Literally one of the best hotel experiences ever. The staff of incredibly kind and welcoming. My family and I were beyond happy with everything. Everything was perfect. Room was super clean. Everything was just great. Service was amazing. Hotel is managed perfectly.

There is an odor that is consistently in the hallway. There were socks on the floor that weren’t mine and I was given a blood stained towel. The location is relatively close To a lot of businesses but definitely not walkable. Hey 160 is between the hotel and the shopping area

The rooms I was in was horrible they had ants in them and fleas all 4 rooms I went from room to room and was only credit for one night. My granddaughter was bit by the fleas. I had to shake all my items before I left there

Super clean and peaceful stay! 10/10 recommend. Loved everything about it. Breakfast was delicious, staff was welcoming, and rooms were beautiful!

There was hair that was not mine in the "cleaned" shower which completely grosses me out. I did get a free ice cream prior to discovering the shower which was nice however needed to mention that cleaniness of the shower

We had a pleasant stay at Homewood Suites by Hilton Austin/Cedar Park-Lakeline. The room was clean and comfortable overall, and the staff was friendly. However, the towels in our room were damp and not fully dried, and there were a few small hairs in the shower, which took away from the otherwise clean impression of the room. Thankfully, we had brought our own towels. The complimentary breakfast was okay, but I wish there had been a bit more variety, especially for families traveling with young children. Overall, it was a good stay with just a few areas for improvement.

Easy check-in and checkout. Clean room and property.

Always clean and friendly

The breakfast was cold. I could feel the springs on the bed. Other than that, the staff were friendly and the room was clean.

The sofa bed was horrible.

new, clean, and comfortable. 1 bedroom suite was spacious, similar layout to other homewood suites, but much more updated. enjoyed a quiet stay with great breakfast. kudos to the staff.

The hotel is nice, in a nice area but our room didn’t have black out curtains, and was on the first floor by a light, so the room was so bright when trying to sleep. And if we set the AC lower than 73 the unit started to sound like an alarm, so it was pretty warm in there for sleeping.

Beautiful room, lots of space and the layout was unexpected with the sitting room separated from the sleeping area.

The bed and pillows could use some update. Very uncomfortable.

Had a great 1 night business trip stay -- bed was comfy, water pressure good, & AC worked great. The only 1 little complaint was that we could hear 2 ladies next door having great laughs for about an hour - we were a bit concerned but they quieted down before 10 PM.

The service was great, and the rooms where clean and spacious. It was great to have a full size fridge and kitchenette. good location for running around Austin.

We have a lovely room with two beds and apart from problems with the aircon it was fantastic

Very clean rooms. We were there for 3 nights & it was like staying at an apartment with the living area & kitchen. Bed was comfortable & shower was big & very clean. The only changes I would suggest would be adding a make up mirror & the light switch in the bathroom which was right beside the bed had a built in nightlight in the cover so we had to drape a hand towel over

We stayed a week and it really felt like home. That was due entirely to the excellent service from the staff. They were all so friendly, ready, willing, and able to help. The food at breakfast was excellent. I do not like scrambled eggs most of the time but the eggs served here were delicious! The options were plentiful and also very good.

We had to book a last minute night at this hotel, because the hotel we were planning to check in had bedbugs. The rude and uncaring front desk clerk checked us in and 15 minutes later, called us telling her telling us that management said they cannot check us in because we came from a hotel whete we found a bedbug upon getting to our room and refused to stay there. Which is exactly why we all left the hotel! She was extremely disinterested in our situation, and unwilling to work with us.

Kasandra from this site is more than helpful and kind. Definitely not slightly the other staff she just really goes above and beyond!

We had a great stay everyone was extremely friendly Jeremiah even texted us after getting to our room to ensure everything was satisfactory and when we had issues with the Wi-Fi connection he got the support team right on our room phone to fix it! It was a great stay we will definitely return.

Hotel stay was one of the worst stays at a Hilton manager very rude and everything very old and broken

The staff was accommodating and welcoming. Jeremiah was a delight to talk to and have process my reservation.

Lana, the front. desk person was professional and friendly and accommodated my request for a late checkout. Give her a raise!

Have stayed here before and as always the staff go above and beyond to assist with anything you need. Rooms are spacious and clean Beds are comfy Would definitely recommend this hotel

Staff highly undesirably nosy, not hospitable, inefficient, and undesirable to interface with.

Great customer service upon checkin

Friendly staff and great location. Clean rooms.

Location

There is an odor that is consistently in the hallway. There were socks on the floor that weren’t mine and I was given a blood stained towel. The location is relatively close To a lot of businesses but definitely not walkable. Hey 160 is between the hotel and the shopping area

Convenient to 183. Nice clean room with a good working space.

Great location. Very clean. Friendly staff.

My truck got broken into and other people complained about the same thing. A lot of homeless people around the property. I had to check out early and find another hotel.

Great location. Close enough to Austin without the hectic traffic. This property also sat far enough off the expressway to not hear the traffic, yet close enough to jump on and off. You are within walking distance to restaurants and shopping. Dog friendly and the daily breakfast was always a good selection. Housekeeping was GREAT, beds were comfortable and staff was friendly.

While this place is not near most of Austin’s attractions it is well maintained and has nice staff. Good value overall.

The property is set in a perfect location close enough to the shopping and food areas, without heavy traffic or congestion.

This property is located so close to the mall and other shopping options, and it’s only 20 min away from downtown. The area is quiet and safe.

We stayed a week and it really felt like home. That was due entirely to the excellent service from the staff. They were all so friendly, ready, willing, and able to help. The food at breakfast was excellent. I do not like scrambled eggs most of the time but the eggs served here were delicious! The options were plentiful and also very good.

The breakfast was cold. I could feel the springs on the bed. Other than that, the staff were friendly and the room was clean.

We have had good luck here before, but this trip was different. No cream for coffee both mornings and breakfast was either cooked to death and/or undercooked bacon and sausage. Also, the pull out couch "mattress" is a bar to the back nightmare straight off a Seinfeld episode.

I’ve stayed here five times now. My room is always spotless. The front desk is always very friendly and helpful. They have a really good breakfast, and a cute Wednesday social. The bed is comfy, parking is usually easy. I feel safe here traveling alone. No complaints! I will continue to stay here for my future business trips.

Superb room. Immaculately clean & spacious. Had to wait 15 min for front desk to check me in the gentleman on staff was indisposed. All the breakfast food, eggs, sausage, potatoes were cold. I dont think the chaffing dishes has heat. But, very generous offering & delicious

Best breakfast we have ever had at a hotel. The facility was clean, smelled nice, all staff were friendly. Definitely will stay here again.

Overall, it is a very well managed property. Just the breakfast are not very good with multiple days of extremely salty fried eggs

The bathroom doors was not cleaned the rest looked clean. Breakfast was good. My mother in law is vegan and they had quinoa, vegan bagel and fruits to eat. The Youngman with glasses in the kitchen was awesome helping us with her food. I saw how he went above his way to help others.

Great facility, new, clean & modern...breakfast was wonderful!! 😁

We loved most things about this hotel but was slightly disappointed about the breakfast