Hotel Unknown
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From
85 US$
/ noche
Acerca de esta propiedad
Para un relax sin igual, nada como una visita al spa. Encontrarás además conexión a Internet wifi gratis, servicios de conserjería y un salón de eventos.
Servicios
Para un relax sin igual, nada como una visita al spa. Encontrarás además conexión a Internet wifi gratis, servicios de conserjería y un salón de eventos.
Servicios empresariales
Tendrás tintorería, un servicio de recepción las 24 horas y consigna de equipaje a tu disposición.
Comida
En Hotel Unknown tienes un restaurante a tu disposición para comer algo. Apaga la sed con tu bebida favorita en el bar o lounge. Se ofrece un desayuno continental gratuito todos los días de 07:30 a 11:00.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 20 habitaciones con aire acondicionado y televisión de pantalla plana. Las habitaciones disponen de balcón o patio. La conexión wifi gratis te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales por cable. El cuarto de baño está provisto de ducha y artículos de higiene personal gratuitos.
Ubicación
Si decides alojarte en Hotel Unknown, te encontrarás en una fantástica zona de Mérida (Centro de Mérida) y estarás a menos de cinco minutos en coche de Paseo de Montejo y Catedral de Mérida. Además, este hotel spa se encuentra a 3,4 km de Centro internacional de congresos de Yucatán y a 8,3 km de Centro de convenciones y exposiciones Yucatán Siglo XXI.
Qué hay cerca
Parque de Santiago(0.3 millas)
Casa Frederick Catherwood(0.3 millas)
Museo Casa Catherwood(0.3 millas)
Biblioteca inglesa de Mérida(0.4 millas)
Parque Santa Lucía(0.6 millas)
Universidad Autónoma de Yucatán(0.6 millas)
Teatro Peón Contreras(0.7 millas)
Casa de la Cultura del Mayab(0.7 millas)
Parque Hidalgo(0.8 millas)
Casino La Cima(0.8 millas)
Centro Cultural El Olimpo(0.8 millas)
Palacio Municipal de Mérida(0.8 millas)
Plaza Grande(0.9 millas)
Catedral de Mérida(0.9 millas)
Museo Casa Montejo(0.9 millas)
El aeropuerto más cercano se encuentra en Mérida, Yucatán (MID-A. Internacional Manuel Crescencio Rejón)(4.4 millas)
Restaurante
Piscina
Habitaciones para no fumadores
Servicio de habitaciones
Mostrador turístico
Servicio de limpieza
Ubicación
Colonia Barrio Santiago Calle 53 # 559 B y C, Barrio de Santiago, Mérida, Municipio de Mérida, Estado de Yucatán, México
Parque de Santiago (0.3 millas)
Casa Frederick Catherwood (0.3 millas)
Museo Casa Catherwood (0.3 millas)
Biblioteca inglesa de Mérida (0.4 millas)
Parque Santa Lucía (0.6 millas)
Universidad Autónoma de Yucatán (0.6 millas)
Opciones de habitación
11
Suite Premium, 2 habitaciones, piscina privada
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Cama Doble Grande
Capacidad: 4
581 ft²
Balcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Baño privadoPiscina privada
10
Habitación estándar, 1 cama de matrimonio grande, piscina privada
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
377 ft²
Balcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Baño privadoPiscina privada
8
Habitación estándar, 1 cama de matrimonio grande
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
355 ft²
Balcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
10
Habitación estándar doble, 2 camas de matrimonio
Detalles de la oferta
2 Camas Dobles Grandes
Capacidad: 4
452 ft²
Balcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
7
Habitación estándar doble, 2 camas de matrimonio, piscina privada
Detalles de la oferta
2 Camas Dobles Grandes
Capacidad: 4
409 ft²
Balcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Baño privadoPiscina privada
Reseñas de los huéspedes sobre Hotel Unknown
8.7
Fabuloso
Basado en 446 comentarios verificados
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Según las opiniones, el Hotel Unknown es elogiado por su personal amable, sus habitaciones espaciosas (algunas con piscinas privadas) y sus terrenos tranquilos y verdes con una piscina agradable, ubicado en un barrio tranquilo de Santiago, a unos 15-20 minutos a pie del centro de Mérida.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
Según las opiniones, el Hotel Unknown es elogiado por su personal amable, sus habitaciones espaciosas (algunas con piscinas privadas) y sus terrenos tranquilos y verdes con una piscina agradable, ubicado en un barrio tranquilo de Santiago, a unos 15-20 minutos a pie del centro de Mérida.
Los masajes en el spa del hotel reciben elogios frecuentes. Los inconvenientes comunes incluyen Wi-Fi y agua caliente inconsistentes, aire acondicionado que puede fallar, desayunos básicos con variedad limitada y horarios limitados para el bar o el restaurante. Los huéspedes también mencionan pasarelas irregulares de grava o madera, sin estacionamiento en la propiedad (solo estacionamiento en la calle) y ocasionalmente insectos. Espere una estancia boutique tranquila con alojamiento espacioso y algunas peculiaridades operativas.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Las piscinas y los terrenos verdes son lo más destacado, con algunas habitaciones que ofrecen piscinas privadas; el spa y los masajes en el lugar reciben elogios constantes. Los inconvenientes incluyen horarios limitados para el bar/restaurante, sin estacionamiento en la propiedad (solo en la calle), pasarelas irregulares de grava/madera y trabajos de renovación ocasionales.
Reseñas de huéspedes relacionadas
10
Michael
1 feb 2025
·
Se alojó 1 noche
A lovely boutique hotel with delightful staff and lush greenery surrounding a pool that is built for short laps and cooling off. The rooms are spacious, some with their own plunge pools and comfy couches on which to lounge. The in-house massage therapists are an extra bonus. The hotel is conveniently located in a quieter part of Merida but close enough to the center of town, a 20-minute walk away. The Marcado Santiago is but 5 minutes away on foot and offers authentic local fare along with a living gallery of community activities such as dance and celebrations. About an hour's drive from the beaches of the Gulf, and nearby cenotes. A perfect hideaway from winter's wrath. Breakfast is good too.
A lovely boutique hotel with delightful staff and lush greenery surrounding a pool that is built for short laps and cooling off. The rooms are spacious, some with their own plunge pools and comfy couches on which to lounge. The in-house massage therapists are an extra bonus. The hotel is conveniently located in a quieter part of Merida but close enough to the center of town, a 20-minute walk away. The Marcado Santiago is but 5 minutes away on foot and offers authentic local fare along with a living gallery of community activities such as dance and celebrations. About an hour's drive from the beaches of the Gulf, and nearby cenotes. A perfect hideaway from winter's wrath. Breakfast is good too.
8
Imelda
1 ago 2025
·
Se alojó 4 noches
The place was fully rustic. The A/C was not able to cool the living room part of the room. The bedroom, however, did manage to get cool. The floors were not as clean as they could have been- I found this out after walking on them with only my socks. It was difficult reaching our room as we had to traverse railroad ties that were half buried into the ground. The foilage leading to our room was overgrown. There was no telephone in room- glad there wasn’t an emergency.
The place was fully rustic. The A/C was not able to cool the living room part of the room. The bedroom, however, did manage to get cool. The floors were not as clean as they could have been- I found this out after walking on them with only my socks. It was difficult reaching our room as we had to traverse railroad ties that were half buried into the ground. The foilage leading to our room was overgrown. There was no telephone in room- glad there wasn’t an emergency.
8
Margarita
9 nov 2024
·
Se alojó 3 noches
Hotel interesante en el Barrio de Santiago. No esta tan cerca del Centro Historico, caminando son 15 a 20 min. No lo recomiendo para personas de 3a. Edad o con niños, los pasillos para llegar a los cuartos y albercas no tienen piso, sino troncos de madera desiguales y grava, lo que hace imposible llevar maletas, silla de ruedas, carriola y es facil caerse.
Hotel interesante en el Barrio de Santiago. No esta tan cerca del Centro Historico, caminando son 15 a 20 min. No lo recomiendo para personas de 3a. Edad o con niños, los pasillos para llegar a los cuartos y albercas no tienen piso, sino troncos de madera desiguales y grava, lo que hace imposible llevar maletas, silla de ruedas, carriola y es facil caerse.
10
Ariel
4 ene 2026
·
Se alojó 3 noches
We had a fantastic room with a private little yard and pool that we loved - the breakfast was great and the staff was so nice . We also got massages which were perfect . The hotel pool and grounds were also really nice !
We had a fantastic room with a private little yard and pool that we loved - the breakfast was great and the staff was so nice . We also got massages which were perfect . The hotel pool and grounds were also really nice !
8
Oscar
29 ago 2025
·
Se alojó 4 noches
El unico detalle es que hay que estacionarse en la calle.
El unico detalle es que hay que estacionarse en la calle.
10
Maria
8 may 2025
·
Se alojó 3 noches
He estado en este hotel por varias ocasiones, es nuestro punto de partida para conocer Yucatán. No tiene estacionamiento pero la calle ha resultado muy segura. Cerca del Centro si te gusta caminar y de varios lugares de interés como la Plaza Santa Lucía. A unos pasos de la parada del VayVen (transporte publico). Estaba en remodelación lo cual fue un inconveniente para el restaurante ya que solo tenía servicio por la mañana. El plus es que ahora hay un servicio de Spa fabuloso. Si fue un poco difícil para mi madre, persona de la tercera edad el acceso al cuarto, pero nada que no pudiéramos resolver, y el encargado del hotel nos prestó una silla de ruedas. El lugar en sí es encantador pero lo mejor es la atención de su personal ¡de lo mejor en mis experiencias de viajera!
He estado en este hotel por varias ocasiones, es nuestro punto de partida para conocer Yucatán. No tiene estacionamiento pero la calle ha resultado muy segura. Cerca del Centro si te gusta caminar y de varios lugares de interés como la Plaza Santa Lucía. A unos pasos de la parada del VayVen (transporte publico). Estaba en remodelación lo cual fue un inconveniente para el restaurante ya que solo tenía servicio por la mañana. El plus es que ahora hay un servicio de Spa fabuloso. Si fue un poco difícil para mi madre, persona de la tercera edad el acceso al cuarto, pero nada que no pudiéramos resolver, y el encargado del hotel nos prestó una silla de ruedas. El lugar en sí es encantador pero lo mejor es la atención de su personal ¡de lo mejor en mis experiencias de viajera!
4
Myrna Oyuky
10 oct 2025
·
Se alojó 5 noches
las isntalaciones muy viejas decia alberca y era una pila y muy caro
las isntalaciones muy viejas decia alberca y era una pila y muy caro
10
justo cuauhtémoc
1 sept 2024
·
Se alojó 3 noches
Fascinantes las albercas ,solo deberían dejar de dar el servicio más tarde de las 8 pm
Fascinantes las albercas ,solo deberían dejar de dar el servicio más tarde de las 8 pm
10
Michael Francis
27 nov 2025
·
Se alojó 6 noches
Friendly and helpful staff. Very safe and mellow vibe in the middle of the Santiago neighborhood, which feels like a middle class area. Spacious room and great bed. Nicely maintained grounds and pool. It’s about 1 mile from the heart of the historical district, or roughly a 15 minute walk.
Friendly and helpful staff. Very safe and mellow vibe in the middle of the Santiago neighborhood, which feels like a middle class area. Spacious room and great bed. Nicely maintained grounds and pool. It’s about 1 mile from the heart of the historical district, or roughly a 15 minute walk.
8
Karla
15 sept 2025
·
Se alojó 3 noches
El personal es amable, pero no hay quien pueda llevar una botella de agua a las habitaciones, ni nada desde las 3 de la tarde. La alberca esta muy bonita y cómoda, pero del mismo modo no hay nadie que ofrezca algo de tomar
El personal es amable, pero no hay quien pueda llevar una botella de agua a las habitaciones, ni nada desde las 3 de la tarde. La alberca esta muy bonita y cómoda, pero del mismo modo no hay nadie que ofrezca algo de tomar
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Muchos huéspedes encuentran las habitaciones limpias, pero varios informes señalan polvo debajo de las camas, plagas (cucarachas o incluso un escorpión) y problemas ocasionales de moho o mantenimiento. La limpieza general es variable.
Reseñas de huéspedes relacionadas
8
Iris Adriana
28 jul 2025
·
Se alojó 3 noches
En limpieza di 3 estrellas porque al buscar un arete miré bajo de la cama y había basura y mucho polvo, como que esa área no la limpian regularmente. Pero el resto de la habitación limpia.
En limpieza di 3 estrellas porque al buscar un arete miré bajo de la cama y había basura y mucho polvo, como que esa área no la limpian regularmente. Pero el resto de la habitación limpia.
4
Yael
18 mar 2025
·
Se alojó 2 noches
The room smelled like mold and my brother in laws room had visible black mold on the ceiling.
The room smelled like mold and my brother in laws room had visible black mold on the ceiling.
8
Josefina
10 sept 2024
·
Se alojó 11 noches
This hotel is beautiful! It’s wonderfully maintained and really easy to find parking, also rather quiet compared to the city center. I will say, this is not their fault but they might want to consider redoing the doors or adding bug nets- I found a huge cockroach in my room one night and saw another going under the door to another room. It’s kinda unavoidable in the tropical climate but it would be helpful if the doors didn’t have huge gaps! In any case, it was a beautiful space and I would stay here again!
This hotel is beautiful! It’s wonderfully maintained and really easy to find parking, also rather quiet compared to the city center. I will say, this is not their fault but they might want to consider redoing the doors or adding bug nets- I found a huge cockroach in my room one night and saw another going under the door to another room. It’s kinda unavoidable in the tropical climate but it would be helpful if the doors didn’t have huge gaps! In any case, it was a beautiful space and I would stay here again!
8
Camilla
4 feb 2026
·
Se alojó 7 noches
A very pleasant stay. Staff were very welcoming and amenable. Room was clean and comfortable. Only complaint was the shower and trying to figure out how to get enough hot water to finish a shower.
A very pleasant stay. Staff were very welcoming and amenable. Room was clean and comfortable. Only complaint was the shower and trying to figure out how to get enough hot water to finish a shower.
8
ALEJANDRA
16 ene 2025
·
Se alojó 4 noches
El lugar y sus empleados son divinos. Lo que si es que falla un poco la limpieza de la habitación, el piso muy sucio, creo no se trapea. Solo eso.
El lugar y sus empleados son divinos. Lo que si es que falla un poco la limpieza de la habitación, el piso muy sucio, creo no se trapea. Solo eso.
10
Maritza
22 ene 2024
·
Se alojó 3 noches
El hotel es bonito aunque lejos del centro.Tiene todo lo necesario para una excelente estancia se encuentra un poco descuidado. El desayuno tiene costo extra pero está rico y completo, acorde a los precios. Soliciten a diario la limpieza ya que encontramos un alacrán y una cucaracha, aspecto que definitivamente arruina el alojamiento.
El hotel es bonito aunque lejos del centro.Tiene todo lo necesario para una excelente estancia se encuentra un poco descuidado. El desayuno tiene costo extra pero está rico y completo, acorde a los precios. Soliciten a diario la limpieza ya que encontramos un alacrán y una cucaracha, aspecto que definitivamente arruina el alojamiento.
10
Juan Roberto Esparza
15 nov 2024
·
Se alojó 7 noches
Me gustó mucho la limpieza, la comodidad de la cama y las almohadas. El personal muy amigable. El hotel rústico y muy bonito. Lo recomiendo ampliamente.
Me gustó mucho la limpieza, la comodidad de la cama y las almohadas. El personal muy amigable. El hotel rústico y muy bonito. Lo recomiendo ampliamente.
8
IRENE
22 nov 2025
·
Se alojó 2 noches
Personal amable, pero no estaba muy limpio
Personal amable, pero no estaba muy limpio
10
DAVID FUENTES
29 oct 2025
·
Se alojó 3 noches
Todo muy bien. Buen trato. Cuarto amplio y limpio. Buena elección.
Todo muy bien. Buen trato. Cuarto amplio y limpio. Buena elección.
2
Leila
23 ago 2025
·
Se alojó 1 noche
I am requesting a refund. Last night I tried to contact you, but nobody followed up on my complaint. Around 10:30 p.m., I saw one large dead cockroach and another one alive in my room, which I had to kill. When I reported this to the receptionist, he told me I could use a spray — which is a completely inappropriate response. I explained that I have asthma, and he replied that I should have told them earlier. I said that I should not have to notify the hotel in advance in order to avoid being exposed to pesticides. I was moved to another room, but I still could not sleep well. There was no blanket, I was unsure if there were more cockroaches, and there was no fridge in the room. Overall, I am very upset with Expedia for this experience and the lack of proper support.
I am requesting a refund. Last night I tried to contact you, but nobody followed up on my complaint. Around 10:30 p.m., I saw one large dead cockroach and another one alive in my room, which I had to kill. When I reported this to the receptionist, he told me I could use a spray — which is a completely inappropriate response. I explained that I have asthma, and he replied that I should have told them earlier. I said that I should not have to notify the hotel in advance in order to avoid being exposed to pesticides. I was moved to another room, but I still could not sleep well. There was no blanket, I was unsure if there were more cockroaches, and there was no fridge in the room. Overall, I am very upset with Expedia for this experience and the lack of proper support.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones son espaciosas y cómodas, muchas con patios o piscinas privadas; las camas son generalmente bien valoradas. Los inconvenientes recurrentes incluyen Wi-Fi y agua caliente inconsistentes, aire acondicionado que puede fallar en las áreas de estar, ruido ocasional de la calle y la falta de mini neveras en la habitación.
Reseñas de huéspedes relacionadas
10
Emil
2 nov 2025
·
Se alojó 15 noches
Jättetrevlig och hjälpsam personal. Fint rum, wifi hade lite problem i mellanåt men var enkelt fixat med en omstart av routern på rummet. Frukosten var trevlig.
Jättetrevlig och hjälpsam personal. Fint rum, wifi hade lite problem i mellanåt men var enkelt fixat med en omstart av routern på rummet. Frukosten var trevlig.
8
Imelda
1 ago 2025
·
Se alojó 4 noches
The place was fully rustic. The A/C was not able to cool the living room part of the room. The bedroom, however, did manage to get cool. The floors were not as clean as they could have been- I found this out after walking on them with only my socks. It was difficult reaching our room as we had to traverse railroad ties that were half buried into the ground. The foilage leading to our room was overgrown. There was no telephone in room- glad there wasn’t an emergency.
The place was fully rustic. The A/C was not able to cool the living room part of the room. The bedroom, however, did manage to get cool. The floors were not as clean as they could have been- I found this out after walking on them with only my socks. It was difficult reaching our room as we had to traverse railroad ties that were half buried into the ground. The foilage leading to our room was overgrown. There was no telephone in room- glad there wasn’t an emergency.
8
Claudia
7 abr 2025
·
Se alojó 3 noches
This is a very good hotel. The building is lovely as well as the pool. Rooms are very spacious and comfortable and the air conditioning works properly, which is a must in Merida. The one thing we were not too keen on was the fact that the hotel is about 20 minutes walk from the centre which made it difficult sometimes. The surrounding streets are very quiet and somewhat dark so that’s something to consider when you are waking back to the hotel at night.
This is a very good hotel. The building is lovely as well as the pool. Rooms are very spacious and comfortable and the air conditioning works properly, which is a must in Merida. The one thing we were not too keen on was the fact that the hotel is about 20 minutes walk from the centre which made it difficult sometimes. The surrounding streets are very quiet and somewhat dark so that’s something to consider when you are waking back to the hotel at night.
6
Ivar
15 feb 2026
·
Se alojó 1 noche
Our stay at Hotel Unknown was average, but the arrival left a poor first impression. The check-in process was difficult and far from welcoming. We arrived about an hour and a half early, and although our room was ready, we were asked to pay €15 to access it. That didn’t feel like service, especially since the room was already available. After that, communication remained minimal and not particularly friendly. The room itself was fine. However, it was somewhat noisy on the road-facing side, and the air conditioning was not turned on upon arrival, so the room was still warm. Overall, it was okay — but nothing more than that.
Our stay at Hotel Unknown was average, but the arrival left a poor first impression. The check-in process was difficult and far from welcoming. We arrived about an hour and a half early, and although our room was ready, we were asked to pay €15 to access it. That didn’t feel like service, especially since the room was already available. After that, communication remained minimal and not particularly friendly. The room itself was fine. However, it was somewhat noisy on the road-facing side, and the air conditioning was not turned on upon arrival, so the room was still warm. Overall, it was okay — but nothing more than that.
10
Leanne
19 feb 2025
·
Se alojó 5 noches
This is a great hotel in a very good location. The rooms are large and very quiet. There is a beautiful pool. The included breakfast was very good. WiFi is a little inconsistent as was the hot water for the shower but overall we had a great stay and I would definitely stay again.
This is a great hotel in a very good location. The rooms are large and very quiet. There is a beautiful pool. The included breakfast was very good. WiFi is a little inconsistent as was the hot water for the shower but overall we had a great stay and I would definitely stay again.
10
Rodney
23 ene 2024
·
Se alojó 14 noches
Need some sort of refrigeration in the room. It's not very eco-friendly to have to throw food and drinks away.
Need some sort of refrigeration in the room. It's not very eco-friendly to have to throw food and drinks away.
10
Ariel
4 ene 2026
·
Se alojó 3 noches
We had a fantastic room with a private little yard and pool that we loved - the breakfast was great and the staff was so nice . We also got massages which were perfect . The hotel pool and grounds were also really nice !
We had a fantastic room with a private little yard and pool that we loved - the breakfast was great and the staff was so nice . We also got massages which were perfect . The hotel pool and grounds were also really nice !
8
Julie
27 feb 2025
·
Se alojó 7 noches
The hotel is in Barrio de Santiago, a quiet, gentrifying area just west of the Centro. I liked the staff very much - they were super helpful and super nice and patient with my rusty Spanish. The plunge pool was very welcoming and clean, great to cool off after a hot day walking around. Walking to the room was quite tricky. Not great for unsteady walkers. The coffee at breakfast was limited to 1 cup and really, it was awful. There was a coffee maker in the room which was also limited to 1 cup each, but we didn't use it. The hot water in the shower lasted 5 minutes or so, but a tepid shower was OK given the heat. There was nowhere to hang a wet bathing suit to dry (if anything ever really dries in Mérida.) A clothesline in the shower would've been perfect. The room had a bedroom and an anteroom with a couch but it felt cave-like in that it was very dark, even with the lights on. Not enough hangers. Generally, the room was just OK though the bed was very comfortable. The location is good. The nearby Parque de Santiago has a mercado with some "taquerias" and "loncherias". Plus music and dancing on Tuesday evenings. There are cafes nearby the hotel with very good coffee. A 20-minute walk to the central plaza and to Paseo Montejo. 30 minutes to the central mercado. All-in-all, it was a pleasant stay but I will not use the hotel again. I'd prefer something lighter and brighter.
The hotel is in Barrio de Santiago, a quiet, gentrifying area just west of the Centro. I liked the staff very much - they were super helpful and super nice and patient with my rusty Spanish. The plunge pool was very welcoming and clean, great to cool off after a hot day walking around. Walking to the room was quite tricky. Not great for unsteady walkers. The coffee at breakfast was limited to 1 cup and really, it was awful. There was a coffee maker in the room which was also limited to 1 cup each, but we didn't use it. The hot water in the shower lasted 5 minutes or so, but a tepid shower was OK given the heat. There was nowhere to hang a wet bathing suit to dry (if anything ever really dries in Mérida.) A clothesline in the shower would've been perfect. The room had a bedroom and an anteroom with a couch but it felt cave-like in that it was very dark, even with the lights on. Not enough hangers. Generally, the room was just OK though the bed was very comfortable. The location is good. The nearby Parque de Santiago has a mercado with some "taquerias" and "loncherias". Plus music and dancing on Tuesday evenings. There are cafes nearby the hotel with very good coffee. A 20-minute walk to the central plaza and to Paseo Montejo. 30 minutes to the central mercado. All-in-all, it was a pleasant stay but I will not use the hotel again. I'd prefer something lighter and brighter.
10
Michael Francis
27 nov 2025
·
Se alojó 6 noches
Friendly and helpful staff. Very safe and mellow vibe in the middle of the Santiago neighborhood, which feels like a middle class area. Spacious room and great bed. Nicely maintained grounds and pool. It’s about 1 mile from the heart of the historical district, or roughly a 15 minute walk.
Friendly and helpful staff. Very safe and mellow vibe in the middle of the Santiago neighborhood, which feels like a middle class area. Spacious room and great bed. Nicely maintained grounds and pool. It’s about 1 mile from the heart of the historical district, or roughly a 15 minute walk.
10
Matthew Dionne
19 abr 2025
·
Se alojó 3 noches
Great and spacious room, comfy bed, nice shower. Easily accessible from Centro either by car or by foot. There’s construction happening around the hotel, so a bit noisy in the morning but the room darkening curtains help. The main pool seems nice and clean (didn’t use it) and the small pool in the back garden of room #4 was lovely. Would’ve been nice to have a small fridge in the room to keep drinks cold, or complimentary ice bucket/ice. Air conditioning worked great though! Overall a solid place that offers a lot of value for the cost.
Great and spacious room, comfy bed, nice shower. Easily accessible from Centro either by car or by foot. There’s construction happening around the hotel, so a bit noisy in the morning but the room darkening curtains help. The main pool seems nice and clean (didn’t use it) and the small pool in the back garden of room #4 was lovely. Would’ve been nice to have a small fridge in the room to keep drinks cold, or complimentary ice bucket/ice. Air conditioning worked great though! Overall a solid place that offers a lot of value for the cost.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El personal es descrito frecuentemente como cálido, atento y servicial, con algunos miembros destacados en la recepción. Sin embargo, varias reseñas citan un check-in poco acogedor, una mala gestión de problemas y un servicio lento o con falta de personal en ocasiones.
Reseñas de huéspedes relacionadas
4
Jennifer S
18 ene 2026
·
Se alojó 3 noches
El hotel me pareció cómodo pero el personal del hotel, específicamente las recepcionistas fueron poco profesionales, sin manejo de servicio al cliente (contrario al masajista y a la persona que atendía el restaurante) ya que nos acusaron de haber orinado una almohada sin haberlo verificado antes (evidentemente no fue cierto), nos quisieron cobrar alcohol que no consumimos y primero nos dijeron que si podría haber late check out, planeamos nuestro día conforme a eso y luego nos dijeron que no. Sin duda es un hotel con potencial pero la falla está en sus recepcionistas
El hotel me pareció cómodo pero el personal del hotel, específicamente las recepcionistas fueron poco profesionales, sin manejo de servicio al cliente (contrario al masajista y a la persona que atendía el restaurante) ya que nos acusaron de haber orinado una almohada sin haberlo verificado antes (evidentemente no fue cierto), nos quisieron cobrar alcohol que no consumimos y primero nos dijeron que si podría haber late check out, planeamos nuestro día conforme a eso y luego nos dijeron que no. Sin duda es un hotel con potencial pero la falla está en sus recepcionistas
2
Edgard
25 dic 2025
·
Se alojó 1 noche
No funcionaba el internet La atención de front desk pésimo con actitud soberbia y sin solucionar la problemática Nunca tuvimos agua caliente… se acababa en 3 mins El acceso a cuartos estaba con arreglos dificultando el acceso Dejo mucho que desear
No funcionaba el internet La atención de front desk pésimo con actitud soberbia y sin solucionar la problemática Nunca tuvimos agua caliente… se acababa en 3 mins El acceso a cuartos estaba con arreglos dificultando el acceso Dejo mucho que desear
2
Edgard
1 dic 2025
·
Se alojó 2 noches
Bastante DECEPCIONADO. Fuimos recomendados por el primo de los dueños y bastante inconforme… internet sin funcionar, no había agua caliente con la justificación de SOLO TENER 20 litros disponibles y ni eso… una persona en front desk grosera, despota y justificando la deficiencia de servicios. Baños descuidados con taza rota… muy mal para tratar de se un hotel boutique. Hay miles de opciones mucho mejores…. NO REGRESRIA!
Bastante DECEPCIONADO. Fuimos recomendados por el primo de los dueños y bastante inconforme… internet sin funcionar, no había agua caliente con la justificación de SOLO TENER 20 litros disponibles y ni eso… una persona en front desk grosera, despota y justificando la deficiencia de servicios. Baños descuidados con taza rota… muy mal para tratar de se un hotel boutique. Hay miles de opciones mucho mejores…. NO REGRESRIA!
6
Ivar
15 feb 2026
·
Se alojó 1 noche
Our stay at Hotel Unknown was average, but the arrival left a poor first impression. The check-in process was difficult and far from welcoming. We arrived about an hour and a half early, and although our room was ready, we were asked to pay €15 to access it. That didn’t feel like service, especially since the room was already available. After that, communication remained minimal and not particularly friendly. The room itself was fine. However, it was somewhat noisy on the road-facing side, and the air conditioning was not turned on upon arrival, so the room was still warm. Overall, it was okay — but nothing more than that.
Our stay at Hotel Unknown was average, but the arrival left a poor first impression. The check-in process was difficult and far from welcoming. We arrived about an hour and a half early, and although our room was ready, we were asked to pay €15 to access it. That didn’t feel like service, especially since the room was already available. After that, communication remained minimal and not particularly friendly. The room itself was fine. However, it was somewhat noisy on the road-facing side, and the air conditioning was not turned on upon arrival, so the room was still warm. Overall, it was okay — but nothing more than that.
10
Abigail
3 ago 2025
·
Se alojó 3 noches
The property is perfect for a relaxing and fun visit to Merida. The hotel pool and private plunge pools are a real plus in the hot weather. The rooms are well appointed, the air conditioning works great, and the beds are super comfortable. The greenery and plants make the outdoor space feel like a tropical paradise. Above all, the staff are exceptional. The front desk staff are very knowledgeable about Merida and take care of every detail with great professionalism. The operations team is on top of every detail. The cleaning staff and wait staff are super helpful, willing to go over and beyond to make sure guests have what they need. I highly recommend the spa, too! Hotel Unknown is like my home away from home and the only place I stay when visiting Merida. I can’t wait to go back.
The property is perfect for a relaxing and fun visit to Merida. The hotel pool and private plunge pools are a real plus in the hot weather. The rooms are well appointed, the air conditioning works great, and the beds are super comfortable. The greenery and plants make the outdoor space feel like a tropical paradise. Above all, the staff are exceptional. The front desk staff are very knowledgeable about Merida and take care of every detail with great professionalism. The operations team is on top of every detail. The cleaning staff and wait staff are super helpful, willing to go over and beyond to make sure guests have what they need. I highly recommend the spa, too! Hotel Unknown is like my home away from home and the only place I stay when visiting Merida. I can’t wait to go back.
10
Carol
6 nov 2024
·
Empleados muy serviciales, Mario y Marielis (recepción) son personas excepcionales con buena conversación y facilitan todo el proceso dentro y hasta fuera del hotel. En general el hotel está muy bien ubicado si deseas quedarte centro Merida, limpio, habitaciones grandes, bien distribuidas y acogedoras. Queda en un sector que se nota está en pleno resurgimiento, remozando viviendas en construcción y esperamos pronto las calles. Volvería a quedarme sin duda.
Empleados muy serviciales, Mario y Marielis (recepción) son personas excepcionales con buena conversación y facilitan todo el proceso dentro y hasta fuera del hotel. En general el hotel está muy bien ubicado si deseas quedarte centro Merida, limpio, habitaciones grandes, bien distribuidas y acogedoras. Queda en un sector que se nota está en pleno resurgimiento, remozando viviendas en construcción y esperamos pronto las calles. Volvería a quedarme sin duda.
10
Michael Francis
27 nov 2025
·
Se alojó 6 noches
Friendly and helpful staff. Very safe and mellow vibe in the middle of the Santiago neighborhood, which feels like a middle class area. Spacious room and great bed. Nicely maintained grounds and pool. It’s about 1 mile from the heart of the historical district, or roughly a 15 minute walk.
Friendly and helpful staff. Very safe and mellow vibe in the middle of the Santiago neighborhood, which feels like a middle class area. Spacious room and great bed. Nicely maintained grounds and pool. It’s about 1 mile from the heart of the historical district, or roughly a 15 minute walk.
10
Rodolfo
10 nov 2025
·
Se alojó 9 noches
El lugar está muy bien cuidado. Las habitaciones de buen tamaño y suficientemente aisladas. El servicio del personal es sumamente destacable por su disposición, amabilidad y proclividad a atendernos. Sin duda es una gran opción para volver!
El lugar está muy bien cuidado. Las habitaciones de buen tamaño y suficientemente aisladas. El servicio del personal es sumamente destacable por su disposición, amabilidad y proclividad a atendernos. Sin duda es una gran opción para volver!
10
KARIN
16 may 2025
·
Se alojó 6 noches
Karina and Jose along with all the other staff are fantastic. They really made our stay even more enjoyable
Karina and Jose along with all the other staff are fantastic. They really made our stay even more enjoyable
2
Leila
23 ago 2025
·
Se alojó 1 noche
I am requesting a refund. Last night I tried to contact you, but nobody followed up on my complaint. Around 10:30 p.m., I saw one large dead cockroach and another one alive in my room, which I had to kill. When I reported this to the receptionist, he told me I could use a spray — which is a completely inappropriate response. I explained that I have asthma, and he replied that I should have told them earlier. I said that I should not have to notify the hotel in advance in order to avoid being exposed to pesticides. I was moved to another room, but I still could not sleep well. There was no blanket, I was unsure if there were more cockroaches, and there was no fridge in the room. Overall, I am very upset with Expedia for this experience and the lack of proper support.
I am requesting a refund. Last night I tried to contact you, but nobody followed up on my complaint. Around 10:30 p.m., I saw one large dead cockroach and another one alive in my room, which I had to kill. When I reported this to the receptionist, he told me I could use a spray — which is a completely inappropriate response. I explained that I have asthma, and he replied that I should have told them earlier. I said that I should not have to notify the hotel in advance in order to avoid being exposed to pesticides. I was moved to another room, but I still could not sleep well. There was no blanket, I was unsure if there were more cockroaches, and there was no fridge in the room. Overall, I am very upset with Expedia for this experience and the lack of proper support.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Barrio tranquilo de Santiago, a unos 15-20 minutos a pie del centro histórico; el Mercado de Santiago está cerca. Muchos se sienten seguros durante el día, pero prefieren usar transporte por la noche debido a las calles oscuras y tranquilas.
Reseñas de huéspedes relacionadas
10
Oscar Raziel
13 may 2024
·
Se alojó 1 noche
Muy linda experiencia, super buena ubicación en el centro histórico pero a la distancia adecuada para no estar tan lleno.
Muy linda experiencia, super buena ubicación en el centro histórico pero a la distancia adecuada para no estar tan lleno.
8
Claudia
7 abr 2025
·
Se alojó 3 noches
This is a very good hotel. The building is lovely as well as the pool. Rooms are very spacious and comfortable and the air conditioning works properly, which is a must in Merida. The one thing we were not too keen on was the fact that the hotel is about 20 minutes walk from the centre which made it difficult sometimes. The surrounding streets are very quiet and somewhat dark so that’s something to consider when you are waking back to the hotel at night.
This is a very good hotel. The building is lovely as well as the pool. Rooms are very spacious and comfortable and the air conditioning works properly, which is a must in Merida. The one thing we were not too keen on was the fact that the hotel is about 20 minutes walk from the centre which made it difficult sometimes. The surrounding streets are very quiet and somewhat dark so that’s something to consider when you are waking back to the hotel at night.
10
Ellene
11 feb 2025
·
Se alojó 1 noche
Great service, super quiet room, comfortable king bed, nice bathroom amenities, great breakfast included. Location is close to the airport but also conveniently located near the historic center. Highly recommend!
Great service, super quiet room, comfortable king bed, nice bathroom amenities, great breakfast included. Location is close to the airport but also conveniently located near the historic center. Highly recommend!
8
harinder
22 ago 2025
·
Se alojó 4 noches
Hotel is located in a quiet neighborhood. Need DiDi/Uber to go places. It is a different kind of hotel, coming from western country. Only give you limited things for breakfast. Pool is ok, but you have to claim it. If some family is using it, you cannot use it, there is no place to just hang out. Rooms are unique, with sitting area. Because of the greenery at the hotel, lots of mosquitoes, I got bit many times. It was decent hotel, but, I will not be staying there next time.
Hotel is located in a quiet neighborhood. Need DiDi/Uber to go places. It is a different kind of hotel, coming from western country. Only give you limited things for breakfast. Pool is ok, but you have to claim it. If some family is using it, you cannot use it, there is no place to just hang out. Rooms are unique, with sitting area. Because of the greenery at the hotel, lots of mosquitoes, I got bit many times. It was decent hotel, but, I will not be staying there next time.
10
Leanne
19 feb 2025
·
Se alojó 5 noches
This is a great hotel in a very good location. The rooms are large and very quiet. There is a beautiful pool. The included breakfast was very good. WiFi is a little inconsistent as was the hot water for the shower but overall we had a great stay and I would definitely stay again.
This is a great hotel in a very good location. The rooms are large and very quiet. There is a beautiful pool. The included breakfast was very good. WiFi is a little inconsistent as was the hot water for the shower but overall we had a great stay and I would definitely stay again.
10
Mario
28 nov 2024
·
Se alojó 2 noches
kind of a hidden gem. stylish design, lots of plants and comfortable. you’re about 15-20 minutes🚶from everything—which is a lot in merida’s punishing climate— but that distance keeps things quiet at night. a trade-off i’m good with.
kind of a hidden gem. stylish design, lots of plants and comfortable. you’re about 15-20 minutes🚶from everything—which is a lot in merida’s punishing climate— but that distance keeps things quiet at night. a trade-off i’m good with.
8
Julie
27 feb 2025
·
Se alojó 7 noches
The hotel is in Barrio de Santiago, a quiet, gentrifying area just west of the Centro. I liked the staff very much - they were super helpful and super nice and patient with my rusty Spanish. The plunge pool was very welcoming and clean, great to cool off after a hot day walking around. Walking to the room was quite tricky. Not great for unsteady walkers. The coffee at breakfast was limited to 1 cup and really, it was awful. There was a coffee maker in the room which was also limited to 1 cup each, but we didn't use it. The hot water in the shower lasted 5 minutes or so, but a tepid shower was OK given the heat. There was nowhere to hang a wet bathing suit to dry (if anything ever really dries in Mérida.) A clothesline in the shower would've been perfect. The room had a bedroom and an anteroom with a couch but it felt cave-like in that it was very dark, even with the lights on. Not enough hangers. Generally, the room was just OK though the bed was very comfortable. The location is good. The nearby Parque de Santiago has a mercado with some "taquerias" and "loncherias". Plus music and dancing on Tuesday evenings. There are cafes nearby the hotel with very good coffee. A 20-minute walk to the central plaza and to Paseo Montejo. 30 minutes to the central mercado. All-in-all, it was a pleasant stay but I will not use the hotel again. I'd prefer something lighter and brighter.
The hotel is in Barrio de Santiago, a quiet, gentrifying area just west of the Centro. I liked the staff very much - they were super helpful and super nice and patient with my rusty Spanish. The plunge pool was very welcoming and clean, great to cool off after a hot day walking around. Walking to the room was quite tricky. Not great for unsteady walkers. The coffee at breakfast was limited to 1 cup and really, it was awful. There was a coffee maker in the room which was also limited to 1 cup each, but we didn't use it. The hot water in the shower lasted 5 minutes or so, but a tepid shower was OK given the heat. There was nowhere to hang a wet bathing suit to dry (if anything ever really dries in Mérida.) A clothesline in the shower would've been perfect. The room had a bedroom and an anteroom with a couch but it felt cave-like in that it was very dark, even with the lights on. Not enough hangers. Generally, the room was just OK though the bed was very comfortable. The location is good. The nearby Parque de Santiago has a mercado with some "taquerias" and "loncherias". Plus music and dancing on Tuesday evenings. There are cafes nearby the hotel with very good coffee. A 20-minute walk to the central plaza and to Paseo Montejo. 30 minutes to the central mercado. All-in-all, it was a pleasant stay but I will not use the hotel again. I'd prefer something lighter and brighter.
10
Emmanuel
14 feb 2024
·
Se alojó 1 noche
Cerca del Barrio de Santiago.
Cerca del Barrio de Santiago.
10
Michael Francis
27 nov 2025
·
Se alojó 6 noches
Friendly and helpful staff. Very safe and mellow vibe in the middle of the Santiago neighborhood, which feels like a middle class area. Spacious room and great bed. Nicely maintained grounds and pool. It’s about 1 mile from the heart of the historical district, or roughly a 15 minute walk.
Friendly and helpful staff. Very safe and mellow vibe in the middle of the Santiago neighborhood, which feels like a middle class area. Spacious room and great bed. Nicely maintained grounds and pool. It’s about 1 mile from the heart of the historical district, or roughly a 15 minute walk.
10
Paulo
20 abr 2025
·
Se alojó 2 noches
Viajamos em família (4) e a nossa suite era excelente, espaçosa e bonita. 2 quartos, sala de estar, pequena piscina privada. O pequeno almoço era agradável mas podia ter maior variedade e quantidade. A localização era adequada para visitar a cidade e na rua sempre tivemos lugar de estacionamento
Viajamos em família (4) e a nossa suite era excelente, espaçosa e bonita. 2 quartos, sala de estar, pequena piscina privada. O pequeno almoço era agradável mas podia ter maior variedade e quantidade. A localização era adequada para visitar a cidade e na rua sempre tivemos lugar de estacionamento
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
El desayuno es generalmente bueno pero simple (huevos, fruta, café), con variedad limitada y porciones a veces pequeñas; la calidad del café varía. El servicio de comidas y bar puede ser limitado o lento, y el restaurante a veces está cerrado fuera del horario de desayuno.
Reseñas de huéspedes relacionadas
8
Lisette Acosta
3 may 2025
·
Se alojó 3 noches
Habitaciones amplias y de buen diseño, con lo necesario. Sugiero que no dejen la manguera de riego en el pasillo hacia las habitaciones. Desayuno muy sencillo. El café sabía a quemado. Nos tocó trabajadores y el ruido lo hacían desde las 8 am además de que gritaban y cantaban, y nosotros queríamos descansar más tiempo.
Habitaciones amplias y de buen diseño, con lo necesario. Sugiero que no dejen la manguera de riego en el pasillo hacia las habitaciones. Desayuno muy sencillo. El café sabía a quemado. Nos tocó trabajadores y el ruido lo hacían desde las 8 am además de que gritaban y cantaban, y nosotros queríamos descansar más tiempo.
10
Karina
1 dic 2024
·
Se alojó 6 noches
Lindo lugar, muy limpio. Tal cual las fotos. El único detalle es que no tienen comidas ni cenas en su restaurante, solo desayuno.
Lindo lugar, muy limpio. Tal cual las fotos. El único detalle es que no tienen comidas ni cenas en su restaurante, solo desayuno.
10
Ariel
4 ene 2026
·
Se alojó 3 noches
We had a fantastic room with a private little yard and pool that we loved - the breakfast was great and the staff was so nice . We also got massages which were perfect . The hotel pool and grounds were also really nice !
We had a fantastic room with a private little yard and pool that we loved - the breakfast was great and the staff was so nice . We also got massages which were perfect . The hotel pool and grounds were also really nice !
8
Christophe
2 ene 2025
·
Se alojó 3 noches
Cest un joli hôtel, les chambres sont grandes et le petit jardin avec le bassin bien agréable. Le service est tres bien. Le petit dejeuner meriterait un peu plus de diversité (oeuf et fruits) avec un café. Pas de souci pour se garer. Lacces au centre ville est facile, nous faisions la moitie avec la voiture et le reste a pied. Manque d'insonorisation avec la chambre voisine.
Cest un joli hôtel, les chambres sont grandes et le petit jardin avec le bassin bien agréable. Le service est tres bien. Le petit dejeuner meriterait un peu plus de diversité (oeuf et fruits) avec un café. Pas de souci pour se garer. Lacces au centre ville est facile, nous faisions la moitie avec la voiture et le reste a pied. Manque d'insonorisation avec la chambre voisine.
10
Maria
8 may 2025
·
Se alojó 3 noches
He estado en este hotel por varias ocasiones, es nuestro punto de partida para conocer Yucatán. No tiene estacionamiento pero la calle ha resultado muy segura. Cerca del Centro si te gusta caminar y de varios lugares de interés como la Plaza Santa Lucía. A unos pasos de la parada del VayVen (transporte publico). Estaba en remodelación lo cual fue un inconveniente para el restaurante ya que solo tenía servicio por la mañana. El plus es que ahora hay un servicio de Spa fabuloso. Si fue un poco difícil para mi madre, persona de la tercera edad el acceso al cuarto, pero nada que no pudiéramos resolver, y el encargado del hotel nos prestó una silla de ruedas. El lugar en sí es encantador pero lo mejor es la atención de su personal ¡de lo mejor en mis experiencias de viajera!
He estado en este hotel por varias ocasiones, es nuestro punto de partida para conocer Yucatán. No tiene estacionamiento pero la calle ha resultado muy segura. Cerca del Centro si te gusta caminar y de varios lugares de interés como la Plaza Santa Lucía. A unos pasos de la parada del VayVen (transporte publico). Estaba en remodelación lo cual fue un inconveniente para el restaurante ya que solo tenía servicio por la mañana. El plus es que ahora hay un servicio de Spa fabuloso. Si fue un poco difícil para mi madre, persona de la tercera edad el acceso al cuarto, pero nada que no pudiéramos resolver, y el encargado del hotel nos prestó una silla de ruedas. El lugar en sí es encantador pero lo mejor es la atención de su personal ¡de lo mejor en mis experiencias de viajera!
6
Esteban
27 oct 2024
·
Se alojó 1 noche
Breakfast is so so at best. Good luck if you are vegetarian or vegan. They seem understaff in the restaurant, it was slower and the cook was also waitress!
Breakfast is so so at best. Good luck if you are vegetarian or vegan. They seem understaff in the restaurant, it was slower and the cook was also waitress!
10
Ralph
11 ene 2026
·
Se alojó 3 noches
Everything was perfect. The breakfast was very good and the staff very nice.
Everything was perfect. The breakfast was very good and the staff very nice.
8
Karla
15 sept 2025
·
Se alojó 3 noches
El personal es amable, pero no hay quien pueda llevar una botella de agua a las habitaciones, ni nada desde las 3 de la tarde. La alberca esta muy bonita y cómoda, pero del mismo modo no hay nadie que ofrezca algo de tomar
El personal es amable, pero no hay quien pueda llevar una botella de agua a las habitaciones, ni nada desde las 3 de la tarde. La alberca esta muy bonita y cómoda, pero del mismo modo no hay nadie que ofrezca algo de tomar
10
Santiago
19 feb 2025
·
Se alojó 2 noches
Beautiful hotel, staff was very friendly and the pool in the room was the highlight of our trip. The hotel is a bit far from Plaza Central (about 20 min walk), just to keep in mind. Rooms are spacious and bed was comfortable. Breakfast were basic and small portion but Plaza de Santiago is just 2 blocks from the hotel with the best tacos/tortas of cochinita and lechón great for breakfast. It's a must!
Beautiful hotel, staff was very friendly and the pool in the room was the highlight of our trip. The hotel is a bit far from Plaza Central (about 20 min walk), just to keep in mind. Rooms are spacious and bed was comfortable. Breakfast were basic and small portion but Plaza de Santiago is just 2 blocks from the hotel with the best tacos/tortas of cochinita and lechón great for breakfast. It's a must!
10
sarai
23 feb 2026
·
Se alojó 3 noches
Staff was very friendly, hotel was clean with cozy areas. The kitchen closed early and bar staff was not always there. Spa service was excellent.
Staff was very friendly, hotel was clean with cozy areas. The kitchen closed early and bar staff was not always there. Spa service was excellent.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
Maria
4 ago 2026
·
Se alojó 3 noches
Muy buena ubicación, personal muy servicial
Muy buena ubicación, personal muy servicial
10
Carla
21 jul 2026
·
Se alojó 3 noches
La habitación es grande y cómoda, el staff fue muy amable, recomendado.
La habitación es grande y cómoda, el staff fue muy amable, recomendado.
6
Maria Ignacia
21 jun 2026
·
Se alojó 3 noches
La habitación cómoda y limpia, el personal muy amable, lo que no nos gustó fue el desayuno no hay variedad solo son 2 huevos siempre.
La habitación cómoda y limpia, el personal muy amable, lo que no nos gustó fue el desayuno no hay variedad solo son 2 huevos siempre.
8
Karina Inés
12 jun 2026
·
Se alojó 4 noches
El hotel es muy bonito y acogedor, lo único malo es que hay muchos zancudos o plaga. Eso es por la naturaleza que tienen pero sería muy bueno que colocarán la planta citronela esa ahuyenta a los mosquitos y sería una excelente opción. El personal muy atento y amable. La ubicación del hotel es excelente.
El hotel es muy bonito y acogedor, lo único malo es que hay muchos zancudos o plaga. Eso es por la naturaleza que tienen pero sería muy bueno que colocarán la planta citronela esa ahuyenta a los mosquitos y sería una excelente opción. El personal muy atento y amable. La ubicación del hotel es excelente.
8
ISAURA IRENE
8 jun 2026
·
Se alojó 2 noches
El aire no enfría muy bien, y salieron 2 cucarachas de drenaje,el desayuno bueno,y el personal atento, cierran muy temprano la alberca y les hace falta un refrigerador pequeño por habitación y mas las que tienen alberca
El aire no enfría muy bien, y salieron 2 cucarachas de drenaje,el desayuno bueno,y el personal atento, cierran muy temprano la alberca y les hace falta un refrigerador pequeño por habitación y mas las que tienen alberca
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 20:00
Antes de la(s) 12:00
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Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
septiembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-09-18: 80.93799534416198USD
- 2026-09-19: 87.78363270721435USD
- 2026-09-20: 87.88783138275146USD
- 2026-09-21: 88.3174843837738USD
- 2026-09-22: 90.08889692802428USD
- 2026-09-23: 89.6399082710266USD
- 2026-09-24: 88.32021907310485USD
- 2026-09-25: 92.07803281517029USD
- 2026-09-26: 89.61228089675903USD
- 2026-09-27: 88.4086932849884USD
- 2026-09-28: 92.31567030601501USD
- 2026-09-29: 93.96823780975342USD
- 2026-09-30: 94.1497878742218USD
- 2026-10-01: 103.70136527023315USD
- 2026-10-02: 103.70136527023315USD
- 2026-10-03: 99.48998752555846USD
- 2026-10-04: 104.19897354812622USD
- 2026-10-05: 102.986182654953USD
- 2026-10-06: 108.20662570266722USD
- 2026-10-07: 104.4165478855133USD
- 2026-10-08: 108.29336443862914USD
- 2026-10-09: 108.29336443862914USD
- 2026-10-10: 108.15687539291382USD
- 2026-10-11: 104.4165478855133USD
- 2026-10-12: 104.4165478855133USD
- 2026-10-13: 104.4165478855133USD
- 2026-10-14: 114.37902988357543USD
- 2026-10-15: 104.4165478855133USD
- 2026-10-16: 104.4165478855133USD
- 2026-10-17: 105.84691311607361USD
- 2026-10-18: 109.02900463371276USD
- 2026-10-19: 101.5558174243927USD
- 2026-10-20: 107.01980559310913USD
- 2026-10-21: 99.97210799560547USD
- 2026-10-22: 104.87312705841063USD
- 2026-10-23: 104.53842562637328USD
- 2026-10-24: 104.83850519027709USD
- 2026-10-25: 99.97210799560547USD
- 2026-10-26: 105.22407009086608USD
- 2026-10-27: 99.97210799560547USD
- 2026-10-28: 104.87312705841063USD
- 2026-10-29: 101.19323443222045USD
- 2026-10-30: NO DATA
- 2026-10-31: 119.26534999122619USD
- 2026-11-01: 133.76504095573424USD
- 2026-11-02: 106.20279962539672USD
- 2026-11-03: 106.20279962539672USD
- 2026-11-04: 105.13173050079345USD
- 2026-11-05: 104.87312705841063USD
- 2026-11-06: 96.45656844520568USD
- 2026-11-07: 97.18558227767944USD
- 2026-11-08: 97.18558227767944USD
- 2026-11-09: 104.83850519027709USD
- 2026-11-10: 96.80896647262573USD
- 2026-11-11: 98.08909909057617USD
- 2026-11-12: 104.53842562637328USD
- 2026-11-13: 101.33550839767456USD
- 2026-11-14: 105.20088658676147USD
- 2026-11-15: 120.89926551132201USD
- 2026-11-16: 104.51823976249695USD
- 2026-11-17: 97.18558227767944USD
- 2026-11-18: 118.98479891395569USD
Los huéspedes recibirán un correo electrónico 24 horas antes de su llegada con las instrucciones para el registro de entrada. El personal de recepción les estará esperando a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito y efectivo.
- Transacciones sin efectivo disponibles
- El alojamiento cuenta con extintor.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- Piscina disponible de 10:00 a 21:00.
- Es necesario reservar con antelación los tratamientos de spa. Las reservas se realizan poniéndose en contacto con el hotel antes de la llegada, a través de la información de contacto que figura en la confirmación de la reserva.
- Este alojamiento permite mascotas solo en determinadas habitaciones y tiene otras restricciones sobre las mascotas (se aplican cargos y se pueden encontrar en la sección relativa a las tarifas). Los huéspedes pueden realizar las gestiones para traer sus mascotas poniéndose en contacto directamente con el alojamiento mediante la información de contacto que figura en la confirmación de la reserva.
- Es posible pagar todas las transacciones sin dinero en efectivo.
- Es posible realizar el registro de entrada sin contacto personal y el registro de salida sin contacto personal.
- Mascotas: 350 MXN por mascota, por noche
- No se cobran tasas por los animales de servicio
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Restaurante
Piscina
Habitaciones para no fumadores
Servicio de habitaciones
Mostrador turístico
Servicio de limpieza
Servicios
Mostrador turístico
Servicio de limpieza
Salones para banquetes
Caja fuerte
Consigna de equipajes
Concierge Services
Actividades
Piscina
Jardín
Piscina al aire libre
Muebles de exterior
Pool (Seasonal Outdoor)
Terraza
General
Servicio de habitaciones
Restaurante
Habitaciones para no fumadores
Servicio de masajes
Spa y centro de bienestar
Desayuno en la habitación
Habitación familiar
Beach Sun Loungers
Internet
WiFi gratuito