Hotel Unknown
From
US$ 85
/ noite
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From
US$ 85
/ noite
Sobre esta propriedade
Agende uma visita ao spa de serviço completo. Este hotel oferece comodidades como Wi-Fi de cortesia, serviços de concierge e salão de banquetes.
Comodidades
Agende uma visita ao spa de serviço completo. Este hotel oferece comodidades como Wi-Fi de cortesia, serviços de concierge e salão de banquetes.
Comodidades
As comodidades presentes incluem serviço de lavanderia e lavagem a seco, balcão de recepção 24 horas e armazenamento para bagagem.
Jantar
Hotel Unknown oferece aos hóspedes deliciosas opções de refeição no um restaurante. Mate sua sede com sua bebida favorita em um bar/lounge. Café da manhã continental grátis é servido diariamente, entre 7h30 e 11h.
Quartos
Sinta-se em casa em um de nossos 20 quartos com ar-condicionado e TVs de tela plana. Os quartos possuem varandas ou pátios particulares. A propriedade oferece Wi-Fi de cortesia para navegar na web e canais a cabo para a sua diversão. Banheiros possuem chuveiros e produtos de toalete de cortesia.
Localização
Com ótima localização em Mérida (na área de Centro de Mérida), Hotel Unknown está a 5 minutos de carro de Paseo de Montejo e de Catedral de Mérida. Este hotel com spa fica a 3,4 km de Centro Internacional de Congresos de Yucatán e a 8,3 km de Yucatán Siglo XXI Convention Center.
Lugares próximos
Parque Santiago(0.3 milhas)
Casa Frederick Catherwood(0.3 milhas)
Museu da Casa Catherwood(0.3 milhas)
Mérida English Library(0.4 milhas)
Parque Santa Lucía(0.6 milhas)
Universidade Autônoma de Yucatán(0.6 milhas)
Teatro José Peón Contreras(0.7 milhas)
Casa de Cultura do Mayab(0.7 milhas)
Parque Hidalgo(0.8 milhas)
Cassino La Cima(0.8 milhas)
Centro Cultural El Olimpo(0.8 milhas)
Palacio Municipal de Mérida(0.8 milhas)
Plaza Grande(0.9 milhas)
Catedral de Mérida(0.9 milhas)
Museu Casa Montejo(0.9 milhas)
O aeroporto mais próximo fica a Aeroporto Internacional Manuel Crescencio Rejon (MID)(4.4 milhas)
Restaurante
Piscina
Quartos de não fumantes
Serviço de quarto
Balcão de turismo
Serviços domésticos
Localização
Colonia Barrio Santiago Calle 53 # 559 B y C, Barrio de Santiago, Mérida, Município de Mérida, Estado de Yucatán, México
Parque Santiago (0.3 milhas)
Casa Frederick Catherwood (0.3 milhas)
Museu da Casa Catherwood (0.3 milhas)
Mérida English Library (0.4 milhas)
Parque Santa Lucía (0.6 milhas)
Universidade Autônoma de Yucatán (0.6 milhas)
Opções de quarto
11
Suíte premium, 2 quartos, piscina particular
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Cama De Casal Grande
Acomoda 4
581 ft²
Varanda ou terraçoAr condicionadoWi-Fi (gratuito)Banheiro privativoPiscina privativa
10
Quarto standard, 1 cama King, piscina particular
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 2
377 ft²
Varanda ou terraçoAr condicionadoWi-Fi (gratuito)Banheiro privativoPiscina privativa
8
Quarto standard, 1 cama King
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 2
355 ft²
Varanda ou terraçoAr condicionadoWi-Fi (gratuito)Banheiro privativo
10
Quarto casal standard, 2 camas Queen
Detalhes do quarto
2 Camas De Casal Grandes
Acomoda 4
452 ft²
Varanda ou terraçoAr condicionadoWi-Fi (gratuito)Banheiro privativo
7
Quarto casal standard, 2 camas Queen, piscina particular
Detalhes do quarto
2 Camas De Casal Grandes
Acomoda 4
409 ft²
Varanda ou terraçoAr condicionadoWi-Fi (gratuito)Banheiro privativoPiscina privativa
Avaliações dos hóspedes sobre Hotel Unknown
8.7
Fabuloso
Com base em 446 avaliações verificadas
Opinião dos hóspedes
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Em relação às avaliações, o Hotel Unknown é elogiado pela simpatia da equipe, quartos espaçosos (alguns com piscinas privativas) e áreas verdes tranquilas com uma piscina agradável, localizado em um bairro silencioso de Santiago, a cerca de 15 a 20 minutos a pé do centro de Mérida.
Leia maisIsso foi útil?
Opinião dos hóspedes
Em relação às avaliações, o Hotel Unknown é elogiado pela simpatia da equipe, quartos espaçosos (alguns com piscinas privativas) e áreas verdes tranquilas com uma piscina agradável, localizado em um bairro silencioso de Santiago, a cerca de 15 a 20 minutos a pé do centro de Mérida.
As massagens no spa do local recebem muitos elogios. As desvantagens comuns incluem Wi-Fi e água quente inconsistentes, ar condicionado que pode ter dificuldades, café da manhã básico com variedade limitada e horário de funcionamento limitado do bar ou restaurante. Os hóspedes também mencionam passarelas irregulares de cascalho ou madeira, falta de estacionamento no local (apenas estacionamento na rua) e insetos ocasionais. Espere uma estadia tranquila em um hotel boutique com acomodações espaçosas e algumas peculiaridades operacionais.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Comodidades
As piscinas e áreas verdes são um destaque, com alguns quartos oferecendo piscinas privativas; o spa e as massagens no local recebem elogios consistentes. As desvantagens incluem horário limitado do bar/restaurante, falta de estacionamento no local (apenas na rua), passarelas irregulares de cascalho/madeira e trabalhos de reforma ocasionais.
Avaliações dos hóspedes relacionadas
10
Michael
1 de fev. de 2025
·
Hospedou-se por 1 noite
A lovely boutique hotel with delightful staff and lush greenery surrounding a pool that is built for short laps and cooling off. The rooms are spacious, some with their own plunge pools and comfy couches on which to lounge. The in-house massage therapists are an extra bonus. The hotel is conveniently located in a quieter part of Merida but close enough to the center of town, a 20-minute walk away. The Marcado Santiago is but 5 minutes away on foot and offers authentic local fare along with a living gallery of community activities such as dance and celebrations. About an hour's drive from the beaches of the Gulf, and nearby cenotes. A perfect hideaway from winter's wrath. Breakfast is good too.
A lovely boutique hotel with delightful staff and lush greenery surrounding a pool that is built for short laps and cooling off. The rooms are spacious, some with their own plunge pools and comfy couches on which to lounge. The in-house massage therapists are an extra bonus. The hotel is conveniently located in a quieter part of Merida but close enough to the center of town, a 20-minute walk away. The Marcado Santiago is but 5 minutes away on foot and offers authentic local fare along with a living gallery of community activities such as dance and celebrations. About an hour's drive from the beaches of the Gulf, and nearby cenotes. A perfect hideaway from winter's wrath. Breakfast is good too.
8
Imelda
1 de ago. de 2025
·
Hospedou-se por 4 noites
The place was fully rustic. The A/C was not able to cool the living room part of the room. The bedroom, however, did manage to get cool. The floors were not as clean as they could have been- I found this out after walking on them with only my socks. It was difficult reaching our room as we had to traverse railroad ties that were half buried into the ground. The foilage leading to our room was overgrown. There was no telephone in room- glad there wasn’t an emergency.
The place was fully rustic. The A/C was not able to cool the living room part of the room. The bedroom, however, did manage to get cool. The floors were not as clean as they could have been- I found this out after walking on them with only my socks. It was difficult reaching our room as we had to traverse railroad ties that were half buried into the ground. The foilage leading to our room was overgrown. There was no telephone in room- glad there wasn’t an emergency.
8
Margarita
9 de nov. de 2024
·
Hospedou-se por 3 noites
Hotel interesante en el Barrio de Santiago. No esta tan cerca del Centro Historico, caminando son 15 a 20 min. No lo recomiendo para personas de 3a. Edad o con niños, los pasillos para llegar a los cuartos y albercas no tienen piso, sino troncos de madera desiguales y grava, lo que hace imposible llevar maletas, silla de ruedas, carriola y es facil caerse.
Hotel interesante en el Barrio de Santiago. No esta tan cerca del Centro Historico, caminando son 15 a 20 min. No lo recomiendo para personas de 3a. Edad o con niños, los pasillos para llegar a los cuartos y albercas no tienen piso, sino troncos de madera desiguales y grava, lo que hace imposible llevar maletas, silla de ruedas, carriola y es facil caerse.
10
Ariel
4 de jan. de 2026
·
Hospedou-se por 3 noites
We had a fantastic room with a private little yard and pool that we loved - the breakfast was great and the staff was so nice . We also got massages which were perfect . The hotel pool and grounds were also really nice !
We had a fantastic room with a private little yard and pool that we loved - the breakfast was great and the staff was so nice . We also got massages which were perfect . The hotel pool and grounds were also really nice !
8
Oscar
29 de ago. de 2025
·
Hospedou-se por 4 noites
El unico detalle es que hay que estacionarse en la calle.
El unico detalle es que hay que estacionarse en la calle.
10
Maria
8 de mai. de 2025
·
Hospedou-se por 3 noites
He estado en este hotel por varias ocasiones, es nuestro punto de partida para conocer Yucatán. No tiene estacionamiento pero la calle ha resultado muy segura. Cerca del Centro si te gusta caminar y de varios lugares de interés como la Plaza Santa Lucía. A unos pasos de la parada del VayVen (transporte publico). Estaba en remodelación lo cual fue un inconveniente para el restaurante ya que solo tenía servicio por la mañana. El plus es que ahora hay un servicio de Spa fabuloso. Si fue un poco difícil para mi madre, persona de la tercera edad el acceso al cuarto, pero nada que no pudiéramos resolver, y el encargado del hotel nos prestó una silla de ruedas. El lugar en sí es encantador pero lo mejor es la atención de su personal ¡de lo mejor en mis experiencias de viajera!
He estado en este hotel por varias ocasiones, es nuestro punto de partida para conocer Yucatán. No tiene estacionamiento pero la calle ha resultado muy segura. Cerca del Centro si te gusta caminar y de varios lugares de interés como la Plaza Santa Lucía. A unos pasos de la parada del VayVen (transporte publico). Estaba en remodelación lo cual fue un inconveniente para el restaurante ya que solo tenía servicio por la mañana. El plus es que ahora hay un servicio de Spa fabuloso. Si fue un poco difícil para mi madre, persona de la tercera edad el acceso al cuarto, pero nada que no pudiéramos resolver, y el encargado del hotel nos prestó una silla de ruedas. El lugar en sí es encantador pero lo mejor es la atención de su personal ¡de lo mejor en mis experiencias de viajera!
4
Myrna Oyuky
10 de out. de 2025
·
Hospedou-se por 5 noites
las isntalaciones muy viejas decia alberca y era una pila y muy caro
las isntalaciones muy viejas decia alberca y era una pila y muy caro
10
justo cuauhtémoc
1 de set. de 2024
·
Hospedou-se por 3 noites
Fascinantes las albercas ,solo deberían dejar de dar el servicio más tarde de las 8 pm
Fascinantes las albercas ,solo deberían dejar de dar el servicio más tarde de las 8 pm
10
Michael Francis
27 de nov. de 2025
·
Hospedou-se por 6 noites
Friendly and helpful staff. Very safe and mellow vibe in the middle of the Santiago neighborhood, which feels like a middle class area. Spacious room and great bed. Nicely maintained grounds and pool. It’s about 1 mile from the heart of the historical district, or roughly a 15 minute walk.
Friendly and helpful staff. Very safe and mellow vibe in the middle of the Santiago neighborhood, which feels like a middle class area. Spacious room and great bed. Nicely maintained grounds and pool. It’s about 1 mile from the heart of the historical district, or roughly a 15 minute walk.
8
Karla
15 de set. de 2025
·
Hospedou-se por 3 noites
El personal es amable, pero no hay quien pueda llevar una botella de agua a las habitaciones, ni nada desde las 3 de la tarde. La alberca esta muy bonita y cómoda, pero del mismo modo no hay nadie que ofrezca algo de tomar
El personal es amable, pero no hay quien pueda llevar una botella de agua a las habitaciones, ni nada desde las 3 de la tarde. La alberca esta muy bonita y cómoda, pero del mismo modo no hay nadie que ofrezca algo de tomar
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Limpeza
Muitos hóspedes acham os quartos limpos, mas vários relatos mencionam poeira embaixo das camas, pragas (baratas ou até mesmo um escorpião) e mofo ou problemas de manutenção ocasionais. A limpeza geral parece ser variada.
Avaliações dos hóspedes relacionadas
8
Iris Adriana
28 de jul. de 2025
·
Hospedou-se por 3 noites
En limpieza di 3 estrellas porque al buscar un arete miré bajo de la cama y había basura y mucho polvo, como que esa área no la limpian regularmente. Pero el resto de la habitación limpia.
En limpieza di 3 estrellas porque al buscar un arete miré bajo de la cama y había basura y mucho polvo, como que esa área no la limpian regularmente. Pero el resto de la habitación limpia.
4
Yael
18 de mar. de 2025
·
Hospedou-se por 2 noites
The room smelled like mold and my brother in laws room had visible black mold on the ceiling.
The room smelled like mold and my brother in laws room had visible black mold on the ceiling.
8
Josefina
10 de set. de 2024
·
Hospedou-se por 11 noites
This hotel is beautiful! It’s wonderfully maintained and really easy to find parking, also rather quiet compared to the city center. I will say, this is not their fault but they might want to consider redoing the doors or adding bug nets- I found a huge cockroach in my room one night and saw another going under the door to another room. It’s kinda unavoidable in the tropical climate but it would be helpful if the doors didn’t have huge gaps! In any case, it was a beautiful space and I would stay here again!
This hotel is beautiful! It’s wonderfully maintained and really easy to find parking, also rather quiet compared to the city center. I will say, this is not their fault but they might want to consider redoing the doors or adding bug nets- I found a huge cockroach in my room one night and saw another going under the door to another room. It’s kinda unavoidable in the tropical climate but it would be helpful if the doors didn’t have huge gaps! In any case, it was a beautiful space and I would stay here again!
8
Camilla
4 de fev. de 2026
·
Hospedou-se por 7 noites
A very pleasant stay. Staff were very welcoming and amenable. Room was clean and comfortable. Only complaint was the shower and trying to figure out how to get enough hot water to finish a shower.
A very pleasant stay. Staff were very welcoming and amenable. Room was clean and comfortable. Only complaint was the shower and trying to figure out how to get enough hot water to finish a shower.
8
ALEJANDRA
16 de jan. de 2025
·
Hospedou-se por 4 noites
El lugar y sus empleados son divinos. Lo que si es que falla un poco la limpieza de la habitación, el piso muy sucio, creo no se trapea. Solo eso.
El lugar y sus empleados son divinos. Lo que si es que falla un poco la limpieza de la habitación, el piso muy sucio, creo no se trapea. Solo eso.
10
Maritza
22 de jan. de 2024
·
Hospedou-se por 3 noites
El hotel es bonito aunque lejos del centro.Tiene todo lo necesario para una excelente estancia se encuentra un poco descuidado. El desayuno tiene costo extra pero está rico y completo, acorde a los precios. Soliciten a diario la limpieza ya que encontramos un alacrán y una cucaracha, aspecto que definitivamente arruina el alojamiento.
El hotel es bonito aunque lejos del centro.Tiene todo lo necesario para una excelente estancia se encuentra un poco descuidado. El desayuno tiene costo extra pero está rico y completo, acorde a los precios. Soliciten a diario la limpieza ya que encontramos un alacrán y una cucaracha, aspecto que definitivamente arruina el alojamiento.
10
Juan Roberto Esparza
15 de nov. de 2024
·
Hospedou-se por 7 noites
Me gustó mucho la limpieza, la comodidad de la cama y las almohadas. El personal muy amigable. El hotel rústico y muy bonito. Lo recomiendo ampliamente.
Me gustó mucho la limpieza, la comodidad de la cama y las almohadas. El personal muy amigable. El hotel rústico y muy bonito. Lo recomiendo ampliamente.
8
IRENE
22 de nov. de 2025
·
Hospedou-se por 2 noites
Personal amable, pero no estaba muy limpio
Personal amable, pero no estaba muy limpio
10
DAVID FUENTES
29 de out. de 2025
·
Hospedou-se por 3 noites
Todo muy bien. Buen trato. Cuarto amplio y limpio. Buena elección.
Todo muy bien. Buen trato. Cuarto amplio y limpio. Buena elección.
2
Leila
23 de ago. de 2025
·
Hospedou-se por 1 noite
I am requesting a refund. Last night I tried to contact you, but nobody followed up on my complaint. Around 10:30 p.m., I saw one large dead cockroach and another one alive in my room, which I had to kill. When I reported this to the receptionist, he told me I could use a spray — which is a completely inappropriate response. I explained that I have asthma, and he replied that I should have told them earlier. I said that I should not have to notify the hotel in advance in order to avoid being exposed to pesticides. I was moved to another room, but I still could not sleep well. There was no blanket, I was unsure if there were more cockroaches, and there was no fridge in the room. Overall, I am very upset with Expedia for this experience and the lack of proper support.
I am requesting a refund. Last night I tried to contact you, but nobody followed up on my complaint. Around 10:30 p.m., I saw one large dead cockroach and another one alive in my room, which I had to kill. When I reported this to the receptionist, he told me I could use a spray — which is a completely inappropriate response. I explained that I have asthma, and he replied that I should have told them earlier. I said that I should not have to notify the hotel in advance in order to avoid being exposed to pesticides. I was moved to another room, but I still could not sleep well. There was no blanket, I was unsure if there were more cockroaches, and there was no fridge in the room. Overall, I am very upset with Expedia for this experience and the lack of proper support.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Quartos
Os quartos são espaçosos e confortáveis, muitos com pátios ou piscinas privativas; as camas são geralmente bem avaliadas. As desvantagens recorrentes incluem Wi-Fi e água quente inconsistentes, ar condicionado que pode ter dificuldades nas áreas de estar, ruído da rua ocasional e a falta de geladeiras nos quartos.
Avaliações dos hóspedes relacionadas
10
Emil
2 de nov. de 2025
·
Hospedou-se por 15 noites
Jättetrevlig och hjälpsam personal. Fint rum, wifi hade lite problem i mellanåt men var enkelt fixat med en omstart av routern på rummet. Frukosten var trevlig.
Jättetrevlig och hjälpsam personal. Fint rum, wifi hade lite problem i mellanåt men var enkelt fixat med en omstart av routern på rummet. Frukosten var trevlig.
8
Imelda
1 de ago. de 2025
·
Hospedou-se por 4 noites
The place was fully rustic. The A/C was not able to cool the living room part of the room. The bedroom, however, did manage to get cool. The floors were not as clean as they could have been- I found this out after walking on them with only my socks. It was difficult reaching our room as we had to traverse railroad ties that were half buried into the ground. The foilage leading to our room was overgrown. There was no telephone in room- glad there wasn’t an emergency.
The place was fully rustic. The A/C was not able to cool the living room part of the room. The bedroom, however, did manage to get cool. The floors were not as clean as they could have been- I found this out after walking on them with only my socks. It was difficult reaching our room as we had to traverse railroad ties that were half buried into the ground. The foilage leading to our room was overgrown. There was no telephone in room- glad there wasn’t an emergency.
8
Claudia
7 de abr. de 2025
·
Hospedou-se por 3 noites
This is a very good hotel. The building is lovely as well as the pool. Rooms are very spacious and comfortable and the air conditioning works properly, which is a must in Merida. The one thing we were not too keen on was the fact that the hotel is about 20 minutes walk from the centre which made it difficult sometimes. The surrounding streets are very quiet and somewhat dark so that’s something to consider when you are waking back to the hotel at night.
This is a very good hotel. The building is lovely as well as the pool. Rooms are very spacious and comfortable and the air conditioning works properly, which is a must in Merida. The one thing we were not too keen on was the fact that the hotel is about 20 minutes walk from the centre which made it difficult sometimes. The surrounding streets are very quiet and somewhat dark so that’s something to consider when you are waking back to the hotel at night.
6
Ivar
15 de fev. de 2026
·
Hospedou-se por 1 noite
Our stay at Hotel Unknown was average, but the arrival left a poor first impression. The check-in process was difficult and far from welcoming. We arrived about an hour and a half early, and although our room was ready, we were asked to pay €15 to access it. That didn’t feel like service, especially since the room was already available. After that, communication remained minimal and not particularly friendly. The room itself was fine. However, it was somewhat noisy on the road-facing side, and the air conditioning was not turned on upon arrival, so the room was still warm. Overall, it was okay — but nothing more than that.
Our stay at Hotel Unknown was average, but the arrival left a poor first impression. The check-in process was difficult and far from welcoming. We arrived about an hour and a half early, and although our room was ready, we were asked to pay €15 to access it. That didn’t feel like service, especially since the room was already available. After that, communication remained minimal and not particularly friendly. The room itself was fine. However, it was somewhat noisy on the road-facing side, and the air conditioning was not turned on upon arrival, so the room was still warm. Overall, it was okay — but nothing more than that.
10
Leanne
19 de fev. de 2025
·
Hospedou-se por 5 noites
This is a great hotel in a very good location. The rooms are large and very quiet. There is a beautiful pool. The included breakfast was very good. WiFi is a little inconsistent as was the hot water for the shower but overall we had a great stay and I would definitely stay again.
This is a great hotel in a very good location. The rooms are large and very quiet. There is a beautiful pool. The included breakfast was very good. WiFi is a little inconsistent as was the hot water for the shower but overall we had a great stay and I would definitely stay again.
10
Rodney
23 de jan. de 2024
·
Hospedou-se por 14 noites
Need some sort of refrigeration in the room. It's not very eco-friendly to have to throw food and drinks away.
Need some sort of refrigeration in the room. It's not very eco-friendly to have to throw food and drinks away.
10
Ariel
4 de jan. de 2026
·
Hospedou-se por 3 noites
We had a fantastic room with a private little yard and pool that we loved - the breakfast was great and the staff was so nice . We also got massages which were perfect . The hotel pool and grounds were also really nice !
We had a fantastic room with a private little yard and pool that we loved - the breakfast was great and the staff was so nice . We also got massages which were perfect . The hotel pool and grounds were also really nice !
8
Julie
27 de fev. de 2025
·
Hospedou-se por 7 noites
The hotel is in Barrio de Santiago, a quiet, gentrifying area just west of the Centro. I liked the staff very much - they were super helpful and super nice and patient with my rusty Spanish. The plunge pool was very welcoming and clean, great to cool off after a hot day walking around. Walking to the room was quite tricky. Not great for unsteady walkers. The coffee at breakfast was limited to 1 cup and really, it was awful. There was a coffee maker in the room which was also limited to 1 cup each, but we didn't use it. The hot water in the shower lasted 5 minutes or so, but a tepid shower was OK given the heat. There was nowhere to hang a wet bathing suit to dry (if anything ever really dries in Mérida.) A clothesline in the shower would've been perfect. The room had a bedroom and an anteroom with a couch but it felt cave-like in that it was very dark, even with the lights on. Not enough hangers. Generally, the room was just OK though the bed was very comfortable. The location is good. The nearby Parque de Santiago has a mercado with some "taquerias" and "loncherias". Plus music and dancing on Tuesday evenings. There are cafes nearby the hotel with very good coffee. A 20-minute walk to the central plaza and to Paseo Montejo. 30 minutes to the central mercado. All-in-all, it was a pleasant stay but I will not use the hotel again. I'd prefer something lighter and brighter.
The hotel is in Barrio de Santiago, a quiet, gentrifying area just west of the Centro. I liked the staff very much - they were super helpful and super nice and patient with my rusty Spanish. The plunge pool was very welcoming and clean, great to cool off after a hot day walking around. Walking to the room was quite tricky. Not great for unsteady walkers. The coffee at breakfast was limited to 1 cup and really, it was awful. There was a coffee maker in the room which was also limited to 1 cup each, but we didn't use it. The hot water in the shower lasted 5 minutes or so, but a tepid shower was OK given the heat. There was nowhere to hang a wet bathing suit to dry (if anything ever really dries in Mérida.) A clothesline in the shower would've been perfect. The room had a bedroom and an anteroom with a couch but it felt cave-like in that it was very dark, even with the lights on. Not enough hangers. Generally, the room was just OK though the bed was very comfortable. The location is good. The nearby Parque de Santiago has a mercado with some "taquerias" and "loncherias". Plus music and dancing on Tuesday evenings. There are cafes nearby the hotel with very good coffee. A 20-minute walk to the central plaza and to Paseo Montejo. 30 minutes to the central mercado. All-in-all, it was a pleasant stay but I will not use the hotel again. I'd prefer something lighter and brighter.
10
Michael Francis
27 de nov. de 2025
·
Hospedou-se por 6 noites
Friendly and helpful staff. Very safe and mellow vibe in the middle of the Santiago neighborhood, which feels like a middle class area. Spacious room and great bed. Nicely maintained grounds and pool. It’s about 1 mile from the heart of the historical district, or roughly a 15 minute walk.
Friendly and helpful staff. Very safe and mellow vibe in the middle of the Santiago neighborhood, which feels like a middle class area. Spacious room and great bed. Nicely maintained grounds and pool. It’s about 1 mile from the heart of the historical district, or roughly a 15 minute walk.
10
Matthew Dionne
19 de abr. de 2025
·
Hospedou-se por 3 noites
Great and spacious room, comfy bed, nice shower. Easily accessible from Centro either by car or by foot. There’s construction happening around the hotel, so a bit noisy in the morning but the room darkening curtains help. The main pool seems nice and clean (didn’t use it) and the small pool in the back garden of room #4 was lovely. Would’ve been nice to have a small fridge in the room to keep drinks cold, or complimentary ice bucket/ice. Air conditioning worked great though! Overall a solid place that offers a lot of value for the cost.
Great and spacious room, comfy bed, nice shower. Easily accessible from Centro either by car or by foot. There’s construction happening around the hotel, so a bit noisy in the morning but the room darkening curtains help. The main pool seems nice and clean (didn’t use it) and the small pool in the back garden of room #4 was lovely. Would’ve been nice to have a small fridge in the room to keep drinks cold, or complimentary ice bucket/ice. Air conditioning worked great though! Overall a solid place that offers a lot of value for the cost.
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Serviço
A equipe é frequentemente descrita como acolhedora, atenciosa e prestativa, com alguns destaques na recepção. No entanto, várias avaliações citam check-in pouco acolhedor, má resolução de problemas e atendimento lento ou com poucos funcionários em alguns momentos.
Avaliações dos hóspedes relacionadas
4
Jennifer S
18 de jan. de 2026
·
Hospedou-se por 3 noites
El hotel me pareció cómodo pero el personal del hotel, específicamente las recepcionistas fueron poco profesionales, sin manejo de servicio al cliente (contrario al masajista y a la persona que atendía el restaurante) ya que nos acusaron de haber orinado una almohada sin haberlo verificado antes (evidentemente no fue cierto), nos quisieron cobrar alcohol que no consumimos y primero nos dijeron que si podría haber late check out, planeamos nuestro día conforme a eso y luego nos dijeron que no. Sin duda es un hotel con potencial pero la falla está en sus recepcionistas
El hotel me pareció cómodo pero el personal del hotel, específicamente las recepcionistas fueron poco profesionales, sin manejo de servicio al cliente (contrario al masajista y a la persona que atendía el restaurante) ya que nos acusaron de haber orinado una almohada sin haberlo verificado antes (evidentemente no fue cierto), nos quisieron cobrar alcohol que no consumimos y primero nos dijeron que si podría haber late check out, planeamos nuestro día conforme a eso y luego nos dijeron que no. Sin duda es un hotel con potencial pero la falla está en sus recepcionistas
2
Edgard
25 de dez. de 2025
·
Hospedou-se por 1 noite
No funcionaba el internet La atención de front desk pésimo con actitud soberbia y sin solucionar la problemática Nunca tuvimos agua caliente… se acababa en 3 mins El acceso a cuartos estaba con arreglos dificultando el acceso Dejo mucho que desear
No funcionaba el internet La atención de front desk pésimo con actitud soberbia y sin solucionar la problemática Nunca tuvimos agua caliente… se acababa en 3 mins El acceso a cuartos estaba con arreglos dificultando el acceso Dejo mucho que desear
2
Edgard
1 de dez. de 2025
·
Hospedou-se por 2 noites
Bastante DECEPCIONADO. Fuimos recomendados por el primo de los dueños y bastante inconforme… internet sin funcionar, no había agua caliente con la justificación de SOLO TENER 20 litros disponibles y ni eso… una persona en front desk grosera, despota y justificando la deficiencia de servicios. Baños descuidados con taza rota… muy mal para tratar de se un hotel boutique. Hay miles de opciones mucho mejores…. NO REGRESRIA!
Bastante DECEPCIONADO. Fuimos recomendados por el primo de los dueños y bastante inconforme… internet sin funcionar, no había agua caliente con la justificación de SOLO TENER 20 litros disponibles y ni eso… una persona en front desk grosera, despota y justificando la deficiencia de servicios. Baños descuidados con taza rota… muy mal para tratar de se un hotel boutique. Hay miles de opciones mucho mejores…. NO REGRESRIA!
6
Ivar
15 de fev. de 2026
·
Hospedou-se por 1 noite
Our stay at Hotel Unknown was average, but the arrival left a poor first impression. The check-in process was difficult and far from welcoming. We arrived about an hour and a half early, and although our room was ready, we were asked to pay €15 to access it. That didn’t feel like service, especially since the room was already available. After that, communication remained minimal and not particularly friendly. The room itself was fine. However, it was somewhat noisy on the road-facing side, and the air conditioning was not turned on upon arrival, so the room was still warm. Overall, it was okay — but nothing more than that.
Our stay at Hotel Unknown was average, but the arrival left a poor first impression. The check-in process was difficult and far from welcoming. We arrived about an hour and a half early, and although our room was ready, we were asked to pay €15 to access it. That didn’t feel like service, especially since the room was already available. After that, communication remained minimal and not particularly friendly. The room itself was fine. However, it was somewhat noisy on the road-facing side, and the air conditioning was not turned on upon arrival, so the room was still warm. Overall, it was okay — but nothing more than that.
10
Abigail
3 de ago. de 2025
·
Hospedou-se por 3 noites
The property is perfect for a relaxing and fun visit to Merida. The hotel pool and private plunge pools are a real plus in the hot weather. The rooms are well appointed, the air conditioning works great, and the beds are super comfortable. The greenery and plants make the outdoor space feel like a tropical paradise. Above all, the staff are exceptional. The front desk staff are very knowledgeable about Merida and take care of every detail with great professionalism. The operations team is on top of every detail. The cleaning staff and wait staff are super helpful, willing to go over and beyond to make sure guests have what they need. I highly recommend the spa, too! Hotel Unknown is like my home away from home and the only place I stay when visiting Merida. I can’t wait to go back.
The property is perfect for a relaxing and fun visit to Merida. The hotel pool and private plunge pools are a real plus in the hot weather. The rooms are well appointed, the air conditioning works great, and the beds are super comfortable. The greenery and plants make the outdoor space feel like a tropical paradise. Above all, the staff are exceptional. The front desk staff are very knowledgeable about Merida and take care of every detail with great professionalism. The operations team is on top of every detail. The cleaning staff and wait staff are super helpful, willing to go over and beyond to make sure guests have what they need. I highly recommend the spa, too! Hotel Unknown is like my home away from home and the only place I stay when visiting Merida. I can’t wait to go back.
10
Carol
6 de nov. de 2024
·
Empleados muy serviciales, Mario y Marielis (recepción) son personas excepcionales con buena conversación y facilitan todo el proceso dentro y hasta fuera del hotel. En general el hotel está muy bien ubicado si deseas quedarte centro Merida, limpio, habitaciones grandes, bien distribuidas y acogedoras. Queda en un sector que se nota está en pleno resurgimiento, remozando viviendas en construcción y esperamos pronto las calles. Volvería a quedarme sin duda.
Empleados muy serviciales, Mario y Marielis (recepción) son personas excepcionales con buena conversación y facilitan todo el proceso dentro y hasta fuera del hotel. En general el hotel está muy bien ubicado si deseas quedarte centro Merida, limpio, habitaciones grandes, bien distribuidas y acogedoras. Queda en un sector que se nota está en pleno resurgimiento, remozando viviendas en construcción y esperamos pronto las calles. Volvería a quedarme sin duda.
10
Michael Francis
27 de nov. de 2025
·
Hospedou-se por 6 noites
Friendly and helpful staff. Very safe and mellow vibe in the middle of the Santiago neighborhood, which feels like a middle class area. Spacious room and great bed. Nicely maintained grounds and pool. It’s about 1 mile from the heart of the historical district, or roughly a 15 minute walk.
Friendly and helpful staff. Very safe and mellow vibe in the middle of the Santiago neighborhood, which feels like a middle class area. Spacious room and great bed. Nicely maintained grounds and pool. It’s about 1 mile from the heart of the historical district, or roughly a 15 minute walk.
10
Rodolfo
10 de nov. de 2025
·
Hospedou-se por 9 noites
El lugar está muy bien cuidado. Las habitaciones de buen tamaño y suficientemente aisladas. El servicio del personal es sumamente destacable por su disposición, amabilidad y proclividad a atendernos. Sin duda es una gran opción para volver!
El lugar está muy bien cuidado. Las habitaciones de buen tamaño y suficientemente aisladas. El servicio del personal es sumamente destacable por su disposición, amabilidad y proclividad a atendernos. Sin duda es una gran opción para volver!
10
KARIN
16 de mai. de 2025
·
Hospedou-se por 6 noites
Karina and Jose along with all the other staff are fantastic. They really made our stay even more enjoyable
Karina and Jose along with all the other staff are fantastic. They really made our stay even more enjoyable
2
Leila
23 de ago. de 2025
·
Hospedou-se por 1 noite
I am requesting a refund. Last night I tried to contact you, but nobody followed up on my complaint. Around 10:30 p.m., I saw one large dead cockroach and another one alive in my room, which I had to kill. When I reported this to the receptionist, he told me I could use a spray — which is a completely inappropriate response. I explained that I have asthma, and he replied that I should have told them earlier. I said that I should not have to notify the hotel in advance in order to avoid being exposed to pesticides. I was moved to another room, but I still could not sleep well. There was no blanket, I was unsure if there were more cockroaches, and there was no fridge in the room. Overall, I am very upset with Expedia for this experience and the lack of proper support.
I am requesting a refund. Last night I tried to contact you, but nobody followed up on my complaint. Around 10:30 p.m., I saw one large dead cockroach and another one alive in my room, which I had to kill. When I reported this to the receptionist, he told me I could use a spray — which is a completely inappropriate response. I explained that I have asthma, and he replied that I should have told them earlier. I said that I should not have to notify the hotel in advance in order to avoid being exposed to pesticides. I was moved to another room, but I still could not sleep well. There was no blanket, I was unsure if there were more cockroaches, and there was no fridge in the room. Overall, I am very upset with Expedia for this experience and the lack of proper support.
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Localização
Bairro tranquilo de Santiago, a cerca de 15 a 20 minutos a pé do centro histórico; o Mercado de Santiago fica próximo. Muitos se sentem seguros durante o dia, mas preferem usar transporte por aplicativo à noite devido às ruas escuras e silenciosas.
Avaliações dos hóspedes relacionadas
10
Oscar Raziel
13 de mai. de 2024
·
Hospedou-se por 1 noite
Muy linda experiencia, super buena ubicación en el centro histórico pero a la distancia adecuada para no estar tan lleno.
Muy linda experiencia, super buena ubicación en el centro histórico pero a la distancia adecuada para no estar tan lleno.
8
Claudia
7 de abr. de 2025
·
Hospedou-se por 3 noites
This is a very good hotel. The building is lovely as well as the pool. Rooms are very spacious and comfortable and the air conditioning works properly, which is a must in Merida. The one thing we were not too keen on was the fact that the hotel is about 20 minutes walk from the centre which made it difficult sometimes. The surrounding streets are very quiet and somewhat dark so that’s something to consider when you are waking back to the hotel at night.
This is a very good hotel. The building is lovely as well as the pool. Rooms are very spacious and comfortable and the air conditioning works properly, which is a must in Merida. The one thing we were not too keen on was the fact that the hotel is about 20 minutes walk from the centre which made it difficult sometimes. The surrounding streets are very quiet and somewhat dark so that’s something to consider when you are waking back to the hotel at night.
10
Ellene
11 de fev. de 2025
·
Hospedou-se por 1 noite
Great service, super quiet room, comfortable king bed, nice bathroom amenities, great breakfast included. Location is close to the airport but also conveniently located near the historic center. Highly recommend!
Great service, super quiet room, comfortable king bed, nice bathroom amenities, great breakfast included. Location is close to the airport but also conveniently located near the historic center. Highly recommend!
8
harinder
22 de ago. de 2025
·
Hospedou-se por 4 noites
Hotel is located in a quiet neighborhood. Need DiDi/Uber to go places. It is a different kind of hotel, coming from western country. Only give you limited things for breakfast. Pool is ok, but you have to claim it. If some family is using it, you cannot use it, there is no place to just hang out. Rooms are unique, with sitting area. Because of the greenery at the hotel, lots of mosquitoes, I got bit many times. It was decent hotel, but, I will not be staying there next time.
Hotel is located in a quiet neighborhood. Need DiDi/Uber to go places. It is a different kind of hotel, coming from western country. Only give you limited things for breakfast. Pool is ok, but you have to claim it. If some family is using it, you cannot use it, there is no place to just hang out. Rooms are unique, with sitting area. Because of the greenery at the hotel, lots of mosquitoes, I got bit many times. It was decent hotel, but, I will not be staying there next time.
10
Leanne
19 de fev. de 2025
·
Hospedou-se por 5 noites
This is a great hotel in a very good location. The rooms are large and very quiet. There is a beautiful pool. The included breakfast was very good. WiFi is a little inconsistent as was the hot water for the shower but overall we had a great stay and I would definitely stay again.
This is a great hotel in a very good location. The rooms are large and very quiet. There is a beautiful pool. The included breakfast was very good. WiFi is a little inconsistent as was the hot water for the shower but overall we had a great stay and I would definitely stay again.
10
Mario
28 de nov. de 2024
·
Hospedou-se por 2 noites
kind of a hidden gem. stylish design, lots of plants and comfortable. you’re about 15-20 minutes🚶from everything—which is a lot in merida’s punishing climate— but that distance keeps things quiet at night. a trade-off i’m good with.
kind of a hidden gem. stylish design, lots of plants and comfortable. you’re about 15-20 minutes🚶from everything—which is a lot in merida’s punishing climate— but that distance keeps things quiet at night. a trade-off i’m good with.
8
Julie
27 de fev. de 2025
·
Hospedou-se por 7 noites
The hotel is in Barrio de Santiago, a quiet, gentrifying area just west of the Centro. I liked the staff very much - they were super helpful and super nice and patient with my rusty Spanish. The plunge pool was very welcoming and clean, great to cool off after a hot day walking around. Walking to the room was quite tricky. Not great for unsteady walkers. The coffee at breakfast was limited to 1 cup and really, it was awful. There was a coffee maker in the room which was also limited to 1 cup each, but we didn't use it. The hot water in the shower lasted 5 minutes or so, but a tepid shower was OK given the heat. There was nowhere to hang a wet bathing suit to dry (if anything ever really dries in Mérida.) A clothesline in the shower would've been perfect. The room had a bedroom and an anteroom with a couch but it felt cave-like in that it was very dark, even with the lights on. Not enough hangers. Generally, the room was just OK though the bed was very comfortable. The location is good. The nearby Parque de Santiago has a mercado with some "taquerias" and "loncherias". Plus music and dancing on Tuesday evenings. There are cafes nearby the hotel with very good coffee. A 20-minute walk to the central plaza and to Paseo Montejo. 30 minutes to the central mercado. All-in-all, it was a pleasant stay but I will not use the hotel again. I'd prefer something lighter and brighter.
The hotel is in Barrio de Santiago, a quiet, gentrifying area just west of the Centro. I liked the staff very much - they were super helpful and super nice and patient with my rusty Spanish. The plunge pool was very welcoming and clean, great to cool off after a hot day walking around. Walking to the room was quite tricky. Not great for unsteady walkers. The coffee at breakfast was limited to 1 cup and really, it was awful. There was a coffee maker in the room which was also limited to 1 cup each, but we didn't use it. The hot water in the shower lasted 5 minutes or so, but a tepid shower was OK given the heat. There was nowhere to hang a wet bathing suit to dry (if anything ever really dries in Mérida.) A clothesline in the shower would've been perfect. The room had a bedroom and an anteroom with a couch but it felt cave-like in that it was very dark, even with the lights on. Not enough hangers. Generally, the room was just OK though the bed was very comfortable. The location is good. The nearby Parque de Santiago has a mercado with some "taquerias" and "loncherias". Plus music and dancing on Tuesday evenings. There are cafes nearby the hotel with very good coffee. A 20-minute walk to the central plaza and to Paseo Montejo. 30 minutes to the central mercado. All-in-all, it was a pleasant stay but I will not use the hotel again. I'd prefer something lighter and brighter.
10
Emmanuel
14 de fev. de 2024
·
Hospedou-se por 1 noite
Cerca del Barrio de Santiago.
Cerca del Barrio de Santiago.
10
Michael Francis
27 de nov. de 2025
·
Hospedou-se por 6 noites
Friendly and helpful staff. Very safe and mellow vibe in the middle of the Santiago neighborhood, which feels like a middle class area. Spacious room and great bed. Nicely maintained grounds and pool. It’s about 1 mile from the heart of the historical district, or roughly a 15 minute walk.
Friendly and helpful staff. Very safe and mellow vibe in the middle of the Santiago neighborhood, which feels like a middle class area. Spacious room and great bed. Nicely maintained grounds and pool. It’s about 1 mile from the heart of the historical district, or roughly a 15 minute walk.
10
Paulo
20 de abr. de 2025
·
Hospedou-se por 2 noites
Viajamos em família (4) e a nossa suite era excelente, espaçosa e bonita. 2 quartos, sala de estar, pequena piscina privada. O pequeno almoço era agradável mas podia ter maior variedade e quantidade. A localização era adequada para visitar a cidade e na rua sempre tivemos lugar de estacionamento
Viajamos em família (4) e a nossa suite era excelente, espaçosa e bonita. 2 quartos, sala de estar, pequena piscina privada. O pequeno almoço era agradável mas podia ter maior variedade e quantidade. A localização era adequada para visitar a cidade e na rua sempre tivemos lugar de estacionamento
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Jantar
O café da manhã é geralmente bom, mas simples (ovos, frutas, café), com variedade limitada e, às vezes, porções pequenas; a qualidade do café varia. O serviço de comida e bar pode ser limitado ou lento, e o restaurante às vezes está fechado fora do horário do café da manhã.
Avaliações dos hóspedes relacionadas
8
Lisette Acosta
3 de mai. de 2025
·
Hospedou-se por 3 noites
Habitaciones amplias y de buen diseño, con lo necesario. Sugiero que no dejen la manguera de riego en el pasillo hacia las habitaciones. Desayuno muy sencillo. El café sabía a quemado. Nos tocó trabajadores y el ruido lo hacían desde las 8 am además de que gritaban y cantaban, y nosotros queríamos descansar más tiempo.
Habitaciones amplias y de buen diseño, con lo necesario. Sugiero que no dejen la manguera de riego en el pasillo hacia las habitaciones. Desayuno muy sencillo. El café sabía a quemado. Nos tocó trabajadores y el ruido lo hacían desde las 8 am además de que gritaban y cantaban, y nosotros queríamos descansar más tiempo.
10
Karina
1 de dez. de 2024
·
Hospedou-se por 6 noites
Lindo lugar, muy limpio. Tal cual las fotos. El único detalle es que no tienen comidas ni cenas en su restaurante, solo desayuno.
Lindo lugar, muy limpio. Tal cual las fotos. El único detalle es que no tienen comidas ni cenas en su restaurante, solo desayuno.
10
Ariel
4 de jan. de 2026
·
Hospedou-se por 3 noites
We had a fantastic room with a private little yard and pool that we loved - the breakfast was great and the staff was so nice . We also got massages which were perfect . The hotel pool and grounds were also really nice !
We had a fantastic room with a private little yard and pool that we loved - the breakfast was great and the staff was so nice . We also got massages which were perfect . The hotel pool and grounds were also really nice !
8
Christophe
2 de jan. de 2025
·
Hospedou-se por 3 noites
Cest un joli hôtel, les chambres sont grandes et le petit jardin avec le bassin bien agréable. Le service est tres bien. Le petit dejeuner meriterait un peu plus de diversité (oeuf et fruits) avec un café. Pas de souci pour se garer. Lacces au centre ville est facile, nous faisions la moitie avec la voiture et le reste a pied. Manque d'insonorisation avec la chambre voisine.
Cest un joli hôtel, les chambres sont grandes et le petit jardin avec le bassin bien agréable. Le service est tres bien. Le petit dejeuner meriterait un peu plus de diversité (oeuf et fruits) avec un café. Pas de souci pour se garer. Lacces au centre ville est facile, nous faisions la moitie avec la voiture et le reste a pied. Manque d'insonorisation avec la chambre voisine.
10
Maria
8 de mai. de 2025
·
Hospedou-se por 3 noites
He estado en este hotel por varias ocasiones, es nuestro punto de partida para conocer Yucatán. No tiene estacionamiento pero la calle ha resultado muy segura. Cerca del Centro si te gusta caminar y de varios lugares de interés como la Plaza Santa Lucía. A unos pasos de la parada del VayVen (transporte publico). Estaba en remodelación lo cual fue un inconveniente para el restaurante ya que solo tenía servicio por la mañana. El plus es que ahora hay un servicio de Spa fabuloso. Si fue un poco difícil para mi madre, persona de la tercera edad el acceso al cuarto, pero nada que no pudiéramos resolver, y el encargado del hotel nos prestó una silla de ruedas. El lugar en sí es encantador pero lo mejor es la atención de su personal ¡de lo mejor en mis experiencias de viajera!
He estado en este hotel por varias ocasiones, es nuestro punto de partida para conocer Yucatán. No tiene estacionamiento pero la calle ha resultado muy segura. Cerca del Centro si te gusta caminar y de varios lugares de interés como la Plaza Santa Lucía. A unos pasos de la parada del VayVen (transporte publico). Estaba en remodelación lo cual fue un inconveniente para el restaurante ya que solo tenía servicio por la mañana. El plus es que ahora hay un servicio de Spa fabuloso. Si fue un poco difícil para mi madre, persona de la tercera edad el acceso al cuarto, pero nada que no pudiéramos resolver, y el encargado del hotel nos prestó una silla de ruedas. El lugar en sí es encantador pero lo mejor es la atención de su personal ¡de lo mejor en mis experiencias de viajera!
6
Esteban
27 de out. de 2024
·
Hospedou-se por 1 noite
Breakfast is so so at best. Good luck if you are vegetarian or vegan. They seem understaff in the restaurant, it was slower and the cook was also waitress!
Breakfast is so so at best. Good luck if you are vegetarian or vegan. They seem understaff in the restaurant, it was slower and the cook was also waitress!
10
Ralph
11 de jan. de 2026
·
Hospedou-se por 3 noites
Everything was perfect. The breakfast was very good and the staff very nice.
Everything was perfect. The breakfast was very good and the staff very nice.
8
Karla
15 de set. de 2025
·
Hospedou-se por 3 noites
El personal es amable, pero no hay quien pueda llevar una botella de agua a las habitaciones, ni nada desde las 3 de la tarde. La alberca esta muy bonita y cómoda, pero del mismo modo no hay nadie que ofrezca algo de tomar
El personal es amable, pero no hay quien pueda llevar una botella de agua a las habitaciones, ni nada desde las 3 de la tarde. La alberca esta muy bonita y cómoda, pero del mismo modo no hay nadie que ofrezca algo de tomar
10
Santiago
19 de fev. de 2025
·
Hospedou-se por 2 noites
Beautiful hotel, staff was very friendly and the pool in the room was the highlight of our trip. The hotel is a bit far from Plaza Central (about 20 min walk), just to keep in mind. Rooms are spacious and bed was comfortable. Breakfast were basic and small portion but Plaza de Santiago is just 2 blocks from the hotel with the best tacos/tortas of cochinita and lechón great for breakfast. It's a must!
Beautiful hotel, staff was very friendly and the pool in the room was the highlight of our trip. The hotel is a bit far from Plaza Central (about 20 min walk), just to keep in mind. Rooms are spacious and bed was comfortable. Breakfast were basic and small portion but Plaza de Santiago is just 2 blocks from the hotel with the best tacos/tortas of cochinita and lechón great for breakfast. It's a must!
10
sarai
23 de fev. de 2026
·
Hospedou-se por 3 noites
Staff was very friendly, hotel was clean with cozy areas. The kitchen closed early and bar staff was not always there. Spa service was excellent.
Staff was very friendly, hotel was clean with cozy areas. The kitchen closed early and bar staff was not always there. Spa service was excellent.
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
10
Paulo
20 de abr. de 2025
·
Hospedou-se por 2 noites
Viajamos em família (4) e a nossa suite era excelente, espaçosa e bonita. 2 quartos, sala de estar, pequena piscina privada. O pequeno almoço era agradável mas podia ter maior variedade e quantidade. A localização era adequada para visitar a cidade e na rua sempre tivemos lugar de estacionamento
Viajamos em família (4) e a nossa suite era excelente, espaçosa e bonita. 2 quartos, sala de estar, pequena piscina privada. O pequeno almoço era agradável mas podia ter maior variedade e quantidade. A localização era adequada para visitar a cidade e na rua sempre tivemos lugar de estacionamento
10
Ryan
semana passada
·
Hospedou-se por 2 noites
This hotel was a rare gem in Mexico. The service was great. The room was amazing. I really enjoyed the pool. This was my favorite hotel in Mexico.
This hotel was a rare gem in Mexico. The service was great. The room was amazing. I really enjoyed the pool. This was my favorite hotel in Mexico.
10
Maria
4 de ago. de 2026
·
Hospedou-se por 3 noites
Muy buena ubicación, personal muy servicial
Muy buena ubicación, personal muy servicial
10
Carla
21 de jul. de 2026
·
Hospedou-se por 3 noites
La habitación es grande y cómoda, el staff fue muy amable, recomendado.
La habitación es grande y cómoda, el staff fue muy amable, recomendado.
6
Mikkel
18 de jul. de 2026
·
Hospedou-se por 4 noites
Boede fire nætter. Fint hotel og poolen var nice. Hotellet ligger 1,5 km fra centrum i et kedeligt område. Morgenmaden var meget basic og ensformig. Så overvej ophold uden morgenmad og spis den på kaffebaren Galeron i stedet. Fik massage på hotellet og det var super. Vi havde et sygdomsuheld på lagnet, som skulle udskiftes helt og det blev vi opkrævet et ret højt gebyr for. Fik dog rabat, men det har vi alligevel ikke prøvet før.
Boede fire nætter. Fint hotel og poolen var nice. Hotellet ligger 1,5 km fra centrum i et kedeligt område. Morgenmaden var meget basic og ensformig. Så overvej ophold uden morgenmad og spis den på kaffebaren Galeron i stedet. Fik massage på hotellet og det var super. Vi havde et sygdomsuheld på lagnet, som skulle udskiftes helt og det blev vi opkrævet et ret højt gebyr for. Fik dog rabat, men det har vi alligevel ikke prøvet før.
Políticas da propriedade
Check-in
Checkout
De 15:00 a 20:00
Antes de 12:00
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As respostas instantâneas de IA são baseadas em informações do hotel
Preços para próximas datas
setembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
outubro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite entre as ofertas, com impostos e taxas.
Preços em USD para 2 hóspedes, atualizados diariamente.
- 2026-09-18: 80.95772484588622USD
- 2026-09-19: 81.68731814727782USD
- 2026-09-20: 87.70939674072265USD
- 2026-09-21: 89.53817925872802USD
- 2026-09-22: 88.22759470062255USD
- 2026-09-23: 89.56578378753662USD
- 2026-09-24: 88.24718585891723USD
- 2026-09-25: 92.00189221267699USD
- 2026-09-26: 89.53817925872802USD
- 2026-09-27: 88.3355869102478USD
- 2026-09-28: 92.23933319778442USD
- 2026-09-29: 93.89053417053222USD
- 2026-09-30: 94.07193410873413USD
- 2026-10-01: 103.61561317291259USD
- 2026-10-02: 103.61561317291259USD
- 2026-10-03: 99.40771787490844USD
- 2026-10-04: 104.11280997161865USD
- 2026-10-05: 102.90102195205688USD
- 2026-10-06: 108.11714814300537USD
- 2026-10-07: 104.3302043937683USD
- 2026-10-08: 108.20381515350341USD
- 2026-10-09: 108.20381515350341USD
- 2026-10-10: 108.06743897247314USD
- 2026-10-11: 104.3302043937683USD
- 2026-10-12: 104.3302043937683USD
- 2026-10-13: 104.3302043937683USD
- 2026-10-14: 114.2844482772827USD
- 2026-10-15: 104.3302043937683USD
- 2026-10-16: 104.3302043937683USD
- 2026-10-17: 105.75938683547973USD
- 2026-10-18: 108.9388470375061USD
- 2026-10-19: 101.47183951034545USD
- 2026-10-20: 106.9313094314575USD
- 2026-10-21: 99.88943967285155USD
- 2026-10-22: 104.78640601501463USD
- 2026-10-23: 104.45198135223389USD
- 2026-10-24: 104.75181277618408USD
- 2026-10-25: 99.88943967285155USD
- 2026-10-26: 105.13705884780883USD
- 2026-10-27: 99.88943967285155USD
- 2026-10-28: 104.78640601501463USD
- 2026-10-29: 101.10955634307861USD
- 2026-10-30: NO DATA
- 2026-10-31: 119.16672781906126USD
- 2026-11-01: 133.65442878799436USD
- 2026-11-02: 106.114979057312USD
- 2026-11-03: 106.114979057312USD
- 2026-11-04: 105.04479561462402USD
- 2026-11-05: 104.78640601501463USD
- 2026-11-06: 96.37680717086792USD
- 2026-11-07: 97.10521817169189USD
- 2026-11-08: 97.10521817169189USD
- 2026-11-09: 104.75181277618408USD
- 2026-11-10: 96.72891379547119USD
- 2026-11-11: 98.0079878540039USD
- 2026-11-12: 104.45198135223389USD
- 2026-11-13: 101.25171266021728USD
- 2026-11-14: 105.11389451446533USD
- 2026-11-15: 120.79929223175048USD
- 2026-11-16: 104.43181218032836USD
- 2026-11-17: 97.10521817169189USD
- 2026-11-18: 118.88640873336792USD
Os hóspedes vão receber um e-mail dentro de 24 horas antes da chegada com as instruções de check-in. Eles serão recebidos pela equipe da recepção quando chegarem à propriedade.A informação fornecida pela propriedade pode ser traduzida com ferramentas automáticas de tradução.
O check-in deve ser feito por alguém que tenha pelo menos 18 anos de idade.
- Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
- Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
- Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
- Esta propriedade aceita cartões de crédito e dinheiro.
- Pagamento sem dinheiro em espécie disponível
- Os recursos de segurança disponíveis na propriedade incluem extintor de incêndio
- Esta propriedade tem espaços externos, como sacadas, pátios ou terraços, que podem não ser adequados para crianças; se tiver alguma preocupação, recomendamos entrar em contato com a propriedade antes da chegada para confirmar se é possível acomodar você em um quarto adequado
- Acesso à piscina permitido entre 10h e 21h.
- É necessário reservar os seguintes serviços: tratamentos de spa. As reservas podem ser feitas contatando hotel antes da viagem usando as informações para contato fornecidas na confirmação da reserva.
- A propriedade permite animais de estimação somente em determinados quartos e possui outras restrições (sobretaxas detalhadas na seção de Taxas). Os hóspedes podem entrar em contato com a propriedade diretamente para organizar a acomodação de animais de estimação usando as informações de contato presentes na confirmação da reserva.
- Pagamento sem dinheiro em espécie disponível para todas as transações.
- Há possibilidade de check-in sem contato e check-out sem contato.
- Taxa para animais de estimação: MXN 350 por animal, por diária
- Animais de serviço são isentos de taxas
A lista acima pode estar incompleta. As taxas e os depósitos podem não incluir impostos e estão sujeitos a mudanças.
Comodidades populares
Restaurante
Piscina
Quartos de não fumantes
Serviço de quarto
Balcão de turismo
Serviços domésticos
Serviços
Balcão de turismo
Serviços domésticos
Instalações para jantares/Eventos
Cofre
Armazenamento de bagagem
Concierge Services
Atividades
Piscina
Jardim
Piscina externa
Mobiliário de área externa
Pool (Seasonal Outdoor)
Terraço
Geral
Serviço de quarto
Restaurante
Quartos de não fumantes
Massagem
Spa e centro de bem-estar
Café da manhã no quarto
Sala para família
Beach Sun Loungers
Internet
Wi-fi grátis