Regenta Central Lucknow by Royal Orchid Hotels Limited

Friendly staff

Don't trust other reviews... Expedia needs to vet its listings more thoroughly. Rooms look decent but hide old cracks and the smell of fungus. We got an extra bed and both the base and mattress were of poor quality. The staff acts confused and lazy. It took us a lot of instructions for basic stuff like toiletries and cleaning. They haven't bothered to replace old equipment at the diner - my father almost got a first-degree burn when a milk pot with a broken handle fell. And it took them 30m to clean the spill! We decided to complain to the manager, who was courteous enough to acknowledge everything. But the reception stalled us for 12 hours...

Good

Good location, kind staff.

A good hotel and good staff service. Surrounding areas are not clean.