WoodSpring Suites Dearborn Detroit

I cancelled my stay due to a emergency, i’ll see you guys soon!

I made a reservation for a room with 2 beds, first room had 1 bed. First room was not cleaned ahead of our check in. Second room had no soap or shampoo - when I went to the front desk to get soap, they said they "were out of soap" and provided shampoo which we had to use in our showers. The front desk gave another guest a key to our room and they attempted to enter our room at about 1115PM. I would like my money back.

Hotel was out of garbage bags, had no pots or pans available to use in the room with a stove top

not good or bad, but would you stay there?

There is no staff. You check in at a kiosk, virtually. It took 45 mins to check in because the kiosk camera would not scan my card and then the interior doors were malfunctioning. The woman on the virtual screen made me 4 different key cards even though I explained the issue was not the card, but the door itself. No staff on site so I had to wait until a Door Dasher came to the hotel with a delivery. Thankfully I was able to access the interior hall and ultimately my room that way. The room directly across from mine had yellow caution tape across it and a busted out lock/handle covered with wood. My bedsheets were stained in several places and had a hole. No staff, so could not get a new set. 1 towel. No coffee pot. No bath mat. All of the outlets were non functional except the one for the tv so I had to dry/curl hair using tv reflection as a mirror. The whole place smelled like pot. Just a terrible experience start to finish.