The Pyramid Cancun by Oasis -Premium Gourmet All Inclusive
US$ 198
/noite
Média para novembro
Preços para The Pyramid Cancun by Oasis -Premium Gourmet All Inclusive
Selecione datas para ver preços e disponibilidade
US$ 198
/noite
Média para novembro
Preços médios mensais
Em The Pyramid Cancun by Oasis -Premium Gourmet All Inclusive, o preço por noite é, em média, US$ 191 no mês mais barato (setembro) e US$ 285 no mês mais caro (março), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 243 |
| fevereiro | US$ 253 |
| março | US$ 285 |
| abril | US$ 240 |
| maio | US$ 221 |
| junho | US$ 223 |
| julho | US$ 229 |
| agosto | US$ 217 |
| setembro | US$ 191 |
| outubro | US$ 194 |
| novembro | US$ 198 |
| dezembro | US$ 244 |
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nov. · US$ 198
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Mais caro: março (aprox. US$ 285)
Mais barato: setembro (aprox. US$ 191)
Sobre este alojamento
Deleite-se com uma ida ao spa, que oferece massagens, tratamentos corporais e tratamentos faciais. Tire partido das outras opções de lazer e entretenimento ao seu dispor, incluindo uma piscina exterior, um campo de ténis exterior e um banho...
Comodidades
Deleite-se com uma ida ao spa, que oferece massagens, tratamentos corporais e tratamentos faciais. Tire partido das outras opções de lazer e entretenimento ao seu dispor, incluindo uma piscina exterior, um campo de ténis exterior e um banho turco.
Comodidades para negócios
As principais comodidades incluem um business center, um serviço de limpeza a seco e uma receção aberta 24 horas. Há estacionamento grátis no local.
Restaurante
Sacie o apetite no Benazuza Adults Only, um restaurante especializado em cozinha mexicana que serve jantares. Se quiser antes uma refeição mais leve, tem também ao seu dispor 2 cafetarias. Em alternativa, dê uma vista de olhos pela ementa do serviço de quarto (a horas específicas). Peça uma bebida bem gelada no bar junto à piscina ou num dos 15 bares/lounges ou 2 bares na praia. Comece as suas manhãs da melhor forma com um pequeno-almoço buffet grátis, servido diariamente entre as 7:00 e as 11:00.
Quartos
Sinta-se em casa num dos 320 quartos, com produtos grátis no minibar e um televisor de ecrã plano. Ao final do dia, assista a uma seleção de canais por cabo. As casas de banho estão equipadas com um polibã, secadores de cabelo e roupões. As comodidades incluem ainda telefone, além de cofres e de cafeteiras/bules.
Localização
Com uma estadia The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive em Cancún (Zona Hotelera), ficará a 5 minutos de carro de Playa Delfines e de Campo de Golfe Iberostar Cancún.
O que há nas proximidades
Oasis Arena(0.1 milhas)
San Miguelito(0.1 milhas)
Lagoa Nichupté(0.3 milhas)
Museo Maya de Cancún(0.4 milhas)
Campo de Golfe Iberostar Cancún(0.5 milhas)
Aquaworld(0.5 milhas)
Playa Ballenas(1.1 milhas)
Playa Delfines(1.4 milhas)
Zona Arqueológica El Rey(1.5 milhas)
Centro Comercial Luxury Avenue(1.8 milhas)
Kukulcan Plaza(1.9 milhas)
Playa Marlín(2.2 milhas)
Praias da Zona Hoteleira(2.2 milhas)
El Sol de Cancún(2.5 milhas)
Centro Comercial La Isla(2.5 milhas)
Cancun, Quintana Roo (CUN-Aeroporto Internacional de Cancun)(10.7 milhas)
Aeroporto Internacional de Tulum (TQO)(105.8 milhas)
Estacionamento
Restaurante
Piscina
Centro de negócios
Serviço de quartos
Balcão de turismo
Localização
Blvd. Kulculcan Km 16.5, Punta Cancún, Avenida Kukulkan, Cancún, Benito Juárez, Estado de Quintana Roo, México
Oasis Arena (0.1 milhas)
San Miguelito (0.1 milhas)
Lagoa Nichupté (0.3 milhas)
Museo Maya de Cancún (0.4 milhas)
Campo de Golfe Iberostar Cancún (0.5 milhas)
Aquaworld (0.5 milhas)
Opções de quartos
8
Quarto Standard
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal
Dormidas 3
Ar condicionadoCamas dobráveis ou camas extra (gratuitas)Casa de banho privada
7
Quarto Standard, junto ao mar
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal
Dormidas 2
Ar condicionadoCamas dobráveis ou camas extra (gratuitas)Casa de banho privada
10
Quarto Standard (Pyramid Master)
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal
Dormidas 3
Ar condicionadoCamas dobráveis ou camas extra (gratuitas)Casa de banho privada
6
Suite Standard (Sian Kaan)
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
Ar condicionadoCasa de banho privadaTelevisão
5
Suite Superior (Sian Kaan Master Suite)
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
Ar condicionadoCasa de banho privadaTelevisão
8
Quarto Júnior (Suite Pyramid)
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 3
Ar condicionadoCamas dobráveis ou camas extra (gratuitas)Casa de banho privada
Avaliações dos hóspedes sobre The Pyramid Cancun by Oasis -Premium Gourmet All Inclusive
7.4
Bom
Com base em 1.899 avaliações verificadas
Quem se hospeda aqui?
Casal
47%
Família
27%
Grupos
24%
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
No The Pyramid Cancun by Oasis - All Inclusive, os hóspedes elogiam a localização à beira-mar, a variedade de restaurantes, os shows animados e a vista para o oceano, mas também relatam quartos defasados, problemas de manutenção e um serviço inconsistente, com check-in lento e dificuldade em conseguir reservas para o jantar.
Saiba maisIsto foi útil?
O que pensam os hóspedes
No The Pyramid Cancun by Oasis - All Inclusive, os hóspedes elogiam a localização à beira-mar, a variedade de restaurantes, os shows animados e a vista para o oceano, mas também relatam quartos defasados, problemas de manutenção e um serviço inconsistente, com check-in lento e dificuldade em conseguir reservas para o jantar.
O feedback sobre a limpeza é misto, com vários relatos de baratas, cheiro de umidade ou mofo e arrumação que não repõe itens, embora alguns hóspedes tenham achado os quartos muito limpos. O sistema all-inclusive parece restritivo para alguns devido às categorias de pulseira, custos adicionais, longas filas nos bares e buffets e a quantidade limitada de sombra ou espreguiçadeiras; as condições da praia podem ser afetadas pelas algas. Espere um resort grande e animado, com muitas opções, mas com qualidade e serviço irregulares.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
Grande resort à beira-mar com várias piscinas, entretenimento noturno e muitos bares e restaurantes. As desvantagens incluem guarda-sóis e espreguiçadeiras limitados, longas filas no bar, reformas ocasionais e falhas intermitentes nos elevadores; as algas também podem restringir o uso da praia.
Avaliações dos hóspedes relacionadas
8
Antônio bonaparte
30 de nov. de 2025
·
A estadia foi de 5 noites
O hotel tem uma estrutura muito boa. Acesso direto à praia, boa piscinas e várias opções de bares e restaurantes mas deixa muito a desejar no atendimento. Poucas cadeiras de praia e poucas na piscina que não cabem todos os hóspedes. O atendimento nos bares e petiscos tem filas grandes e lento fazendo perder tempo.
O hotel tem uma estrutura muito boa. Acesso direto à praia, boa piscinas e várias opções de bares e restaurantes mas deixa muito a desejar no atendimento. Poucas cadeiras de praia e poucas na piscina que não cabem todos os hóspedes. O atendimento nos bares e petiscos tem filas grandes e lento fazendo perder tempo.
6
Yovana
26 de ago. de 2025
·
A estadia foi de 4 noites
The Resort is a bit outdated but loved how hard everyone one is working to keep it clean and preserved. I will have mention this resort does not have umbrellas by the pool, snd its almost impossible to be near the pool with absolutely no cover. The food was delicious and personal working in the restaurants were very polite and helpful. Unfortunately the majority of the bartenders specially at the swim up bar had a horrible attitude and made the experience uncomfortable.
The Resort is a bit outdated but loved how hard everyone one is working to keep it clean and preserved. I will have mention this resort does not have umbrellas by the pool, snd its almost impossible to be near the pool with absolutely no cover. The food was delicious and personal working in the restaurants were very polite and helpful. Unfortunately the majority of the bartenders specially at the swim up bar had a horrible attitude and made the experience uncomfortable.
10
Latonya
11 de set. de 2025
·
A estadia foi de 5 noites
We had an amazing time at The Pyramid Cancun! The resort is lively, beautiful, and has everything you need for a fun getaway. The location is perfect right on the beach with stunning views and easy access to the ocean and pool areas. Our room was clean, comfortable, and had a great view. The staff was friendly and helpful throughout our stay. We especially appreciated how many restaurant options there were everything from buffets to more upscale dining, and most meals were better than expected for an all-inclusive. Make sure to book the specialty restaurants early! The entertainment was nonstop pool parties, live music, beach events there was always something going on. It’s definitely more of a party vibe, which we loved. If you're looking for energy and fun, this is the place. The pool and beach were gorgeous, and we never had to go far for a drink or a snack. If you go, I recommend upgrading to the Pyramid level it’s worth it for the extra perks and restaurant access. We’ll definitely come back!
We had an amazing time at The Pyramid Cancun! The resort is lively, beautiful, and has everything you need for a fun getaway. The location is perfect right on the beach with stunning views and easy access to the ocean and pool areas. Our room was clean, comfortable, and had a great view. The staff was friendly and helpful throughout our stay. We especially appreciated how many restaurant options there were everything from buffets to more upscale dining, and most meals were better than expected for an all-inclusive. Make sure to book the specialty restaurants early! The entertainment was nonstop pool parties, live music, beach events there was always something going on. It’s definitely more of a party vibe, which we loved. If you're looking for energy and fun, this is the place. The pool and beach were gorgeous, and we never had to go far for a drink or a snack. If you go, I recommend upgrading to the Pyramid level it’s worth it for the extra perks and restaurant access. We’ll definitely come back!
6
Sarah
31 de dez. de 2025
·
A estadia foi de 4 noites
Honestly, I was quite disappointed with the stay. There were only two good restaurants and they had no reservations the entire time we were there. The food at the buffets were awful and wait times at other restaurants with mediocre food were over an hour. The elevator was broken and we were on the 6th floor so lots of stair climbing. When we tried to check out, they said we rented a cabana and never did and we had to spend over 30 min disputing this charge that was not ours. Really wish we could get a refund for at least one night!
Honestly, I was quite disappointed with the stay. There were only two good restaurants and they had no reservations the entire time we were there. The food at the buffets were awful and wait times at other restaurants with mediocre food were over an hour. The elevator was broken and we were on the 6th floor so lots of stair climbing. When we tried to check out, they said we rented a cabana and never did and we had to spend over 30 min disputing this charge that was not ours. Really wish we could get a refund for at least one night!
8
Gustavo Eduardo
18 de set. de 2025
·
A estadia foi de 7 noites
The lack of umbrellas at the pool and the beach is noticeable, there is not much shade and at times it is necessary.
The lack of umbrellas at the pool and the beach is noticeable, there is not much shade and at times it is necessary.
8
Deidra L
19 de set. de 2025
·
A estadia foi de 3 noites
It was plenty of places to seat by the pools and the saunas were awesome> Entertainment was nice also
It was plenty of places to seat by the pools and the saunas were awesome> Entertainment was nice also
8
FERNANDO
26 de nov. de 2025
·
A estadia foi de 5 noites
La estadía en el hotel fue BUENA. CHECK-IN / CHECK-OUT: Muy rápido (llegamos de noche). Por las tardes veía algo de fila. PLAYA: Excelente: sin piedras ni algas y con colores espectaculares. Lo malo: pocas palapas y camastros, y casi nada de sombra natural. Hay que ir temprano para obtener lugar o llevar buena protección solar. ALBERCA: Amplias y bien distribuidas, aunque todas estaba muy frías. El ambiente es 100% familiar. BEACH CLUB: Solo adultos. Espacio renovado, moderno y con vistas increíbles gracias a sus albercas escalonadas. BARES: Suele haber fila. En el del beach club esperamos ~15 min. Solo permiten 3 vasos por persona, así que lo mejor es llevar termo para mantener la bebida fría y evitar tantas idas. ALCOHOL: El alcohol es de baja calidad, sabe mal. Lo más rescatable es la cerveza y los tragos mezclados. RESTAURANTES (OASIS): Buffets promedio y con fila de ~20 min en horas pico. RESTAURANTES (PYRAMID): Excelentes y estilo gourmet. No hay fila por ser con reservación, pero en alta ocupación puede no haber disponibilidad en todos. CAFETERÍA: Café regular-malo, demasiado jarabe. ENTRETENIMIENTO: Buena variedad de shows y actividades. HABITACIONES Limpias y cuidadas. ÁREAS COMUNES Limpias y cuidadas. Aunque los baños están lejanos, con muchas escaleras y algo viejos. SERVICIO: Mayormente bueno y amable. CONSEJO: El upgrade a Pyramid vale totalmente la pena. La habitación ocean front tiene una vista espectacular, ideal para ver amaneceres.
La estadía en el hotel fue BUENA. CHECK-IN / CHECK-OUT: Muy rápido (llegamos de noche). Por las tardes veía algo de fila. PLAYA: Excelente: sin piedras ni algas y con colores espectaculares. Lo malo: pocas palapas y camastros, y casi nada de sombra natural. Hay que ir temprano para obtener lugar o llevar buena protección solar. ALBERCA: Amplias y bien distribuidas, aunque todas estaba muy frías. El ambiente es 100% familiar. BEACH CLUB: Solo adultos. Espacio renovado, moderno y con vistas increíbles gracias a sus albercas escalonadas. BARES: Suele haber fila. En el del beach club esperamos ~15 min. Solo permiten 3 vasos por persona, así que lo mejor es llevar termo para mantener la bebida fría y evitar tantas idas. ALCOHOL: El alcohol es de baja calidad, sabe mal. Lo más rescatable es la cerveza y los tragos mezclados. RESTAURANTES (OASIS): Buffets promedio y con fila de ~20 min en horas pico. RESTAURANTES (PYRAMID): Excelentes y estilo gourmet. No hay fila por ser con reservación, pero en alta ocupación puede no haber disponibilidad en todos. CAFETERÍA: Café regular-malo, demasiado jarabe. ENTRETENIMIENTO: Buena variedad de shows y actividades. HABITACIONES Limpias y cuidadas. ÁREAS COMUNES Limpias y cuidadas. Aunque los baños están lejanos, con muchas escaleras y algo viejos. SERVICIO: Mayormente bueno y amable. CONSEJO: El upgrade a Pyramid vale totalmente la pena. La habitación ocean front tiene una vista espectacular, ideal para ver amaneceres.
6
Rose
25 de ago. de 2025
·
A estadia foi de 3 noites
I stayed on the 6th floor and only one elevator was working, which did not always open on the 6th or 1st floors. It was a little frustrating and time consuming. The pool was extremely hot; the pool water did not cool you from the heat and humidity. I rarely give such a poor rating but I needed to say it.
I stayed on the 6th floor and only one elevator was working, which did not always open on the 6th or 1st floors. It was a little frustrating and time consuming. The pool was extremely hot; the pool water did not cool you from the heat and humidity. I rarely give such a poor rating but I needed to say it.
8
ALINE
2 de jan. de 2026
·
A estadia foi de 3 noites
O quarto é bem limpo, cama muito boa, as comodidades são boas. Localização é longe do centro porém tem ônibus q para na frente do hotel se for o caso. A praia é perfeita. Única coisa q eu não gostei é que os restaurantes com reserva são quase impossíveis pra reservar, e mesmo vc dentro do restaurante deu o horário de fechar eles não querem mais saber de te atender. Espreguiçadeira da praia impossível pegar , pq são poucas tem umas camas de praia porém 1400 pesos para alugar. O hotel tem 3 categorias , não vale a pena vc pagar a mais senunca tem disponibilidade pra te atender pra reservar
O quarto é bem limpo, cama muito boa, as comodidades são boas. Localização é longe do centro porém tem ônibus q para na frente do hotel se for o caso. A praia é perfeita. Única coisa q eu não gostei é que os restaurantes com reserva são quase impossíveis pra reservar, e mesmo vc dentro do restaurante deu o horário de fechar eles não querem mais saber de te atender. Espreguiçadeira da praia impossível pegar , pq são poucas tem umas camas de praia porém 1400 pesos para alugar. O hotel tem 3 categorias , não vale a pena vc pagar a mais senunca tem disponibilidade pra te atender pra reservar
4
Amanda
25 de nov. de 2025
·
A estadia foi de 7 noites
The website says they have certain things which they absolutely don’t, there is no nightclub, casino, etc. There is no adult side to this hotel at all. Making a reservation for dinner is not ideal. Food was not good. They don’t listen and if you don’t get a do not disturb sign for your room they literally just walk in and the show that they put on is beyond loud, extremely loud. The only thing that saved this trip was the beautiful beach and water. Everything else not so good. I will not stay there again.
The website says they have certain things which they absolutely don’t, there is no nightclub, casino, etc. There is no adult side to this hotel at all. Making a reservation for dinner is not ideal. Food was not good. They don’t listen and if you don’t get a do not disturb sign for your room they literally just walk in and the show that they put on is beyond loud, extremely loud. The only thing that saved this trip was the beautiful beach and water. Everything else not so good. I will not stay there again.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
O feedback é misto: vários hóspedes relatam baratas, mofo ou cheiro de umidade e limpeza/reposição inconsistente, enquanto outros acharam os quartos e a área limpos.
Avaliações dos hóspedes relacionadas
10
Zoraya
26 de jun. de 2025
·
A estadia foi de 3 noites
El cuarto que nos tocó, se le metió agua, no estaba tan limpio, el aire no funcionaba y los empleados de ahí son groseros no todos, pero la mayoría de la gente que trabaja ahí es grosero
El cuarto que nos tocó, se le metió agua, no estaba tan limpio, el aire no funcionaba y los empleados de ahí son groseros no todos, pero la mayoría de la gente que trabaja ahí es grosero
4
Melissa
26 de jul. de 2025
·
A estadia foi de 6 noites
Property needs a facelift ,infested with pest(roaches) had to change room and even then the roaches still popped up crazy things is when they came to treat it they did so while we were in the room, the entire hotel smelled like a burst sewer the swim up bar was unsanitary, the sitting area was filled with mold,the staff didn’t practice proper sanitary behavior and the lines for food were too long for an all inclusive with 8 restaurants the gift shop policy is ridiculous even if the item is un used and still in the original packaging they won’t take it back or exchange it even though it says so on the recipes they over price everything and if you’re not staying at the pyramid you have limited access to a lot of stuff so it wasn’t much of an all inclusive. Also the food choices even though they say rinternational cuisine was all Mexican cuisine. And the roaches were very present in the food halls as well .Breakfast was ok some of the drinks were ok,but the beach that they have on the website is filled with seaweed not swimmable,I’m giving them a 1.5/5 and that’s because of the drinks definitely will not recommend to anyone I know and I’m never going back……
Property needs a facelift ,infested with pest(roaches) had to change room and even then the roaches still popped up crazy things is when they came to treat it they did so while we were in the room, the entire hotel smelled like a burst sewer the swim up bar was unsanitary, the sitting area was filled with mold,the staff didn’t practice proper sanitary behavior and the lines for food were too long for an all inclusive with 8 restaurants the gift shop policy is ridiculous even if the item is un used and still in the original packaging they won’t take it back or exchange it even though it says so on the recipes they over price everything and if you’re not staying at the pyramid you have limited access to a lot of stuff so it wasn’t much of an all inclusive. Also the food choices even though they say rinternational cuisine was all Mexican cuisine. And the roaches were very present in the food halls as well .Breakfast was ok some of the drinks were ok,but the beach that they have on the website is filled with seaweed not swimmable,I’m giving them a 1.5/5 and that’s because of the drinks definitely will not recommend to anyone I know and I’m never going back……
2
Gloria
25 de jun. de 2025
·
A estadia foi de 5 noites
Si estás pensando en reservar una estancia en este lugar, te recomiendo: Tomar en cuenta las reseñas de este hotel, y leer los comentarios, antes de tomar una decisión. Especialmente en las habitaciones. Rente dos habitaciones con estancia de 5 días, no habían pasaron ni 12 horas para querer salir corriendo de la habitación y preferir dormir en una hamaca. Las Habitaciones se encuentran infestada, y necesitan ser fumigadas; Encontré bichos por todo el cuarto e incluso en las camas, piso, televisor y hielera y teléfono. (cucarachas, termitas y polilla en las puertas de madera y clóset de la habitación). Las habitaciones necesitan de una limpieza exhaustiva, ya que puedes encontrar sociedad, desechos, moho, óxido y bichos sobre: (puertas, camas, paredes, piso, refrigerador, artículos de cama, tasas de baño y lavabo, colchones, tina y paredes de baño). Las habitaciones necesitan Reparaciones: (goteras, grietas, humedad) Son un riesgo para la salud). El edificio necesita reparaciones, hay goteras por todos los pasillos, que resuelven colocando toallas en el piso y retener el agua únicamente. En el techo, puedes ver grietas, incluso partes del techo se pueden caer en cualquier momento, debido al agua acumula por las goteras; Lo que hace un riesgo tanto para huéspedes y los trabajadores. Si no fuera por las habitaciones y deterioro del edificio; Detalles buenos: El personal es amable. La vista del Mar y su color hermoso son impresionantes y dignos de admirar!
Si estás pensando en reservar una estancia en este lugar, te recomiendo: Tomar en cuenta las reseñas de este hotel, y leer los comentarios, antes de tomar una decisión. Especialmente en las habitaciones. Rente dos habitaciones con estancia de 5 días, no habían pasaron ni 12 horas para querer salir corriendo de la habitación y preferir dormir en una hamaca. Las Habitaciones se encuentran infestada, y necesitan ser fumigadas; Encontré bichos por todo el cuarto e incluso en las camas, piso, televisor y hielera y teléfono. (cucarachas, termitas y polilla en las puertas de madera y clóset de la habitación). Las habitaciones necesitan de una limpieza exhaustiva, ya que puedes encontrar sociedad, desechos, moho, óxido y bichos sobre: (puertas, camas, paredes, piso, refrigerador, artículos de cama, tasas de baño y lavabo, colchones, tina y paredes de baño). Las habitaciones necesitan Reparaciones: (goteras, grietas, humedad) Son un riesgo para la salud). El edificio necesita reparaciones, hay goteras por todos los pasillos, que resuelven colocando toallas en el piso y retener el agua únicamente. En el techo, puedes ver grietas, incluso partes del techo se pueden caer en cualquier momento, debido al agua acumula por las goteras; Lo que hace un riesgo tanto para huéspedes y los trabajadores. Si no fuera por las habitaciones y deterioro del edificio; Detalles buenos: El personal es amable. La vista del Mar y su color hermoso son impresionantes y dignos de admirar!
6
Bianca
14 de fev. de 2026
·
A estadia foi de 2 noites
A localização é boa. O hotel precisa urgentemente de reforma e manutenção. Os quartos possuem bom tamanho mas estão velhos. No banheiro, pela manhã, todos os dias, tinham baratinhas andando na pia. A banheira estava detonada e era uma dificuldade subir o pino do chuveiro. A comida dos restaurantes exclusivos era muito boa, mas a praça da piscina tinha alimentação horrível e a limpeza e apresentação também não era interessante.
A localização é boa. O hotel precisa urgentemente de reforma e manutenção. Os quartos possuem bom tamanho mas estão velhos. No banheiro, pela manhã, todos os dias, tinham baratinhas andando na pia. A banheira estava detonada e era uma dificuldade subir o pino do chuveiro. A comida dos restaurantes exclusivos era muito boa, mas a praça da piscina tinha alimentação horrível e a limpeza e apresentação também não era interessante.
4
JOSE
17 de out. de 2025
·
A estadia foi de 2 noites
No limpian las hsbitaciones, hay cucarachas, los empleados muy groseros, la comida muy mala
No limpian las hsbitaciones, hay cucarachas, los empleados muy groseros, la comida muy mala
2
Mallelyn
12 de jul. de 2025
·
A estadia foi de 3 noites
I never write reviews but I do not want anybody to waste their money here. It was a very unpleasant experience. A very crowded place. They made us do 2 times the huge lines for check in. Very disorganized, employees at front desk very rude and not just us, I witnessed several other guess checking in already complaing. The place smell is musty, very old. Everything was dirty, not even 1 glass door clean, all with thousands of hand prints that I did not even wanted to touch. Food is horrendous. The only thing looked somewhat nice, were some areas of the pool and the same day we arrived I entered pool around 5 pm and when we left at 530 pm someone already had stole my coverup that was less than 20 feet from us. The rooms with very very old furniture, bathroom had draining hole open with no cover and shower faucet was broken and placed on the side of shower to put it in place when you needed to use it. It was that bad that eventhough I had paid 6000 dollars for 3 nights and 2 rooms from Miami on 4th of July weekend, the following morning after we arrived, I booked Hard Rock Hotel through Expedia paying another $2100 and left the property. Hard Rock is another type of property, service and food. Do not waste your money here.
I never write reviews but I do not want anybody to waste their money here. It was a very unpleasant experience. A very crowded place. They made us do 2 times the huge lines for check in. Very disorganized, employees at front desk very rude and not just us, I witnessed several other guess checking in already complaing. The place smell is musty, very old. Everything was dirty, not even 1 glass door clean, all with thousands of hand prints that I did not even wanted to touch. Food is horrendous. The only thing looked somewhat nice, were some areas of the pool and the same day we arrived I entered pool around 5 pm and when we left at 530 pm someone already had stole my coverup that was less than 20 feet from us. The rooms with very very old furniture, bathroom had draining hole open with no cover and shower faucet was broken and placed on the side of shower to put it in place when you needed to use it. It was that bad that eventhough I had paid 6000 dollars for 3 nights and 2 rooms from Miami on 4th of July weekend, the following morning after we arrived, I booked Hard Rock Hotel through Expedia paying another $2100 and left the property. Hard Rock is another type of property, service and food. Do not waste your money here.
2
JOSE
16 de out. de 2025
·
A estadia foi de 4 noites
Mal servicio, comida pesima, las habitaciones tenian cucarachas, el aseo lo hacen cada tercer dia
Mal servicio, comida pesima, las habitaciones tenian cucarachas, el aseo lo hacen cada tercer dia
2
Bushra
18 de out. de 2025
·
A estadia foi de 4 noites
Was very unclean bed sheets were not changed. Bugs in the room.
Was very unclean bed sheets were not changed. Bugs in the room.
4
KaTiedra
31 de jul. de 2025
·
A estadia foi de 4 noites
The facilities are old. There was a roach on the cereal in the buffet. I have pictures. There was a cockroach on the bar. I face discrimination at the Coyote Bites restaurant by Hector who refused to sit me. He told me my dress was too short and families were inside. I took a picture of a woman that arrived with cut off shorts and a tub top. The shorts were very short and he seated her. Our room had one large bed made of two. The room was not cleaned upon arrival. The room had empty beer bottles on the balcony and opened water in the fridge.
The facilities are old. There was a roach on the cereal in the buffet. I have pictures. There was a cockroach on the bar. I face discrimination at the Coyote Bites restaurant by Hector who refused to sit me. He told me my dress was too short and families were inside. I took a picture of a woman that arrived with cut off shorts and a tub top. The shorts were very short and he seated her. Our room had one large bed made of two. The room was not cleaned upon arrival. The room had empty beer bottles on the balcony and opened water in the fridge.
2
Gabriela
10 de dez. de 2025
·
A estadia foi de 3 noites
The ROOM HAD MOLD! On my first night without my child and baby I wanted a hot bath to find mold in the bathtub some parts of the room did too. There is no beach front, even when you purchase the VIP or upgrade from a grand oasis to the pyramid wristband, they only consider nice rooms and treatment if you buy it directly from them, not through agencies, they are very open to let you know that at check in & during your stay. The same way they only provide transportation if you book directly with them. The shows are nice & run every day expect for Sunday or if it rains because they are in the open. The other shows are in the restaurants if you have a reservation, I tried making restaurants reservation as soon as I arrived but couldn't pick because they were full, the lady was helpful and assigned what was available which much wasn't even up for debate. THE BLACK SENS IS CLOSED for construction as well as the Kinky bar isn't there no more as well as the casino, I tried making my reservation while was waiting for a room from 9AM when I arrived till 5PM when I received a room (because the check n is at 3pm & they prioritize the customers who book directly with them. The staff could not find my reservation because I booked with the agency & then couldn't find my check in I had to keep skipping the check in line to ask about room updates. I also had to prove that I paid by emailing my receipt and booking to the check person. There Is a fee for any amenity expect for beach and pool.
The ROOM HAD MOLD! On my first night without my child and baby I wanted a hot bath to find mold in the bathtub some parts of the room did too. There is no beach front, even when you purchase the VIP or upgrade from a grand oasis to the pyramid wristband, they only consider nice rooms and treatment if you buy it directly from them, not through agencies, they are very open to let you know that at check in & during your stay. The same way they only provide transportation if you book directly with them. The shows are nice & run every day expect for Sunday or if it rains because they are in the open. The other shows are in the restaurants if you have a reservation, I tried making restaurants reservation as soon as I arrived but couldn't pick because they were full, the lady was helpful and assigned what was available which much wasn't even up for debate. THE BLACK SENS IS CLOSED for construction as well as the Kinky bar isn't there no more as well as the casino, I tried making my reservation while was waiting for a room from 9AM when I arrived till 5PM when I received a room (because the check n is at 3pm & they prioritize the customers who book directly with them. The staff could not find my reservation because I booked with the agency & then couldn't find my check in I had to keep skipping the check in line to ask about room updates. I also had to prove that I paid by emailing my receipt and booking to the check person. There Is a fee for any amenity expect for beach and pool.
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Quartos
Os quartos são geralmente antigos e precisam de manutenção, com problemas recorrentes no ar condicionado, vazamentos, acessórios soltos e ruído nos corredores. Algumas unidades reformadas ou com vista para o oceano são espaçosas, com excelentes vistas.
Avaliações dos hóspedes relacionadas
6
DEBORAH
22 de dez. de 2025
·
A estadia foi de 3 noites
The staff was ok. The waitstaff was lacking. The rooms were old and reminded me of Motel 6. Food was good.
The staff was ok. The waitstaff was lacking. The rooms were old and reminded me of Motel 6. Food was good.
4
SHERRON LEE
7 de nov. de 2025
·
A estadia foi de 5 noites
Room outdated for price, air conditioner didnt work correctly.
Room outdated for price, air conditioner didnt work correctly.
6
Amer
1 de dez. de 2025
·
A estadia foi de 6 noites
I loved the food, loved the staff. Entertainment was good. Rooms were outdated and staff gave me two rooms on opposite ends of the hotel so our family was split apart and we have little kids. I even called them as soon as I made a reservation and requested rooms to be next to each other. Concrete around the pool is eroded and impossible to walk on without shoes.
I loved the food, loved the staff. Entertainment was good. Rooms were outdated and staff gave me two rooms on opposite ends of the hotel so our family was split apart and we have little kids. I even called them as soon as I made a reservation and requested rooms to be next to each other. Concrete around the pool is eroded and impossible to walk on without shoes.
6
marie
31 de dez. de 2025
·
A estadia foi de 3 noites
Room needed minor repairs ( bathroom door needed fixing ,shower leak thur glass gixture near sink.
Room needed minor repairs ( bathroom door needed fixing ,shower leak thur glass gixture near sink.
8
Glenn
13 de jan. de 2026
·
A estadia foi de 1 noite
Vi valde rum Pyramid master havsutsikt. Rummet var fantastiskt. Terrass med solstolar, cabana och bubbelpool. Men däremot omöjligt att få bord på al’a carte restaurangerna. De kvinnliga värdarna på Buffén Tunkul var snorkiga och borde söka ett annat jobb. De manliga servitörerna var däremot mkt service villiga och trevliga. Verkar vara ett problem med den kvinnliga personalen även i incheckning har de dålig attityd. De tycker kanske att de är finare än gästerna eller för fina att ge service. Städerskorna däremot är väldigt trevliga. Så kommer vi tillbaka, nej. Ni bör läxa upp primadonnorna att gästerna betalar deras löner.
Vi valde rum Pyramid master havsutsikt. Rummet var fantastiskt. Terrass med solstolar, cabana och bubbelpool. Men däremot omöjligt att få bord på al’a carte restaurangerna. De kvinnliga värdarna på Buffén Tunkul var snorkiga och borde söka ett annat jobb. De manliga servitörerna var däremot mkt service villiga och trevliga. Verkar vara ett problem med den kvinnliga personalen även i incheckning har de dålig attityd. De tycker kanske att de är finare än gästerna eller för fina att ge service. Städerskorna däremot är väldigt trevliga. Så kommer vi tillbaka, nej. Ni bör läxa upp primadonnorna att gästerna betalar deras löner.
6
David
17 de dez. de 2025
·
A estadia foi de 6 noites
The room was okay, it wasn’t great. Shower valves were loose and would come off. Showers also leaked a lot of water when showering. Coffee machine didn’t work. Overall staff was great once checked in. The check in process is the worst. There is no order and you could be there first but because they take such a long time to check in the staff would call the other people that have just gotten there instead of guest that have been waiting longer. Each check in must of taken 30 min or longer. The property itself was very nice. Nice pools and bars. Buffets were amazing.
The room was okay, it wasn’t great. Shower valves were loose and would come off. Showers also leaked a lot of water when showering. Coffee machine didn’t work. Overall staff was great once checked in. The check in process is the worst. There is no order and you could be there first but because they take such a long time to check in the staff would call the other people that have just gotten there instead of guest that have been waiting longer. Each check in must of taken 30 min or longer. The property itself was very nice. Nice pools and bars. Buffets were amazing.
2
sharlette
7 de out. de 2025
·
A estadia foi de 2 noites
The first night, the ocean was NOT visible; it was a view of a roof and a distant lagoon. We didn't have a spa/jacuzzi on balcony as we paid for. We were only there for 2 nights for a special anniversary celebration. I wanted my partner to experience the Sian Kaan Master suite to it's fullest. But it didn't work as a first impression. The HVAC had a really bad leak in our bedroom so we had towels all over the floor which saturated the beautiful rose petals I thew down that led to the bed. There was no jacuzzi on the balcony and it was a very small balcony. Lastly our tub did NOT drain so we showered with our feet/ankles remaining in the dirty water that would not drain away. Lastly, there was a male urinal in one bathroom that reeked of urine and I gagged every time I went to that restroom. So I had to resort to using the one in the living room at all times. :( Also, ALL the Si'an Kaan inclusive restraurants were booked and we didn't get the ANY of the ones that we wanted to experience until the last night, they booked us for Careyes, but we were no longer in the positive energy after the aweful first night stay. They finally exchanged our room and we were able to experience what we booked for only 5hrs of daylight. VERY sad.
The first night, the ocean was NOT visible; it was a view of a roof and a distant lagoon. We didn't have a spa/jacuzzi on balcony as we paid for. We were only there for 2 nights for a special anniversary celebration. I wanted my partner to experience the Sian Kaan Master suite to it's fullest. But it didn't work as a first impression. The HVAC had a really bad leak in our bedroom so we had towels all over the floor which saturated the beautiful rose petals I thew down that led to the bed. There was no jacuzzi on the balcony and it was a very small balcony. Lastly our tub did NOT drain so we showered with our feet/ankles remaining in the dirty water that would not drain away. Lastly, there was a male urinal in one bathroom that reeked of urine and I gagged every time I went to that restroom. So I had to resort to using the one in the living room at all times. :( Also, ALL the Si'an Kaan inclusive restraurants were booked and we didn't get the ANY of the ones that we wanted to experience until the last night, they booked us for Careyes, but we were no longer in the positive energy after the aweful first night stay. They finally exchanged our room and we were able to experience what we booked for only 5hrs of daylight. VERY sad.
6
Rose
25 de ago. de 2025
·
A estadia foi de 3 noites
I stayed on the 6th floor and only one elevator was working, which did not always open on the 6th or 1st floors. It was a little frustrating and time consuming. The pool was extremely hot; the pool water did not cool you from the heat and humidity. I rarely give such a poor rating but I needed to say it.
I stayed on the 6th floor and only one elevator was working, which did not always open on the 6th or 1st floors. It was a little frustrating and time consuming. The pool was extremely hot; the pool water did not cool you from the heat and humidity. I rarely give such a poor rating but I needed to say it.
10
Lisa
5 de set. de 2025
·
A estadia foi de 7 noites
Tile is commonly used in mexico. The hallways echoed and you could hear people talking and doors closing.
Tile is commonly used in mexico. The hallways echoed and you could hear people talking and doors closing.
6
carlos
21 de ago. de 2025
·
A estadia foi de 5 noites
The hotel has a great location and the facilities are decent overall, but they need to be updated. The rooms especially need a remodel; the photos on the website didn't match what we actually got. The staff does their job, but they seemed unmotivated and lacked a service-oriented attitude. Like at other places, on your first day they "invite" you to a free breakfast the next morning to learn about their memberships. It's best to just say no right away. The agents they'll put in front of you are professionals and won't take no for an answer. They will always try to find a way to get you to sign contracts that are nearly impossible to cancel. Save yourself the trouble and the wasted time, and just enjoy your vacation.
The hotel has a great location and the facilities are decent overall, but they need to be updated. The rooms especially need a remodel; the photos on the website didn't match what we actually got. The staff does their job, but they seemed unmotivated and lacked a service-oriented attitude. Like at other places, on your first day they "invite" you to a free breakfast the next morning to learn about their memberships. It's best to just say no right away. The agents they'll put in front of you are professionals and won't take no for an answer. They will always try to find a way to get you to sign contracts that are nearly impossible to cancel. Save yourself the trouble and the wasted time, and just enjoy your vacation.
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Serviço
O serviço varia amplamente – muitos funcionários simpáticos foram mencionados, mas o check-in pode ser lento ou desorganizado, a oferta de upgrades é comum e as respostas a problemas ou planos de jantar são inconsistentes.
Avaliações dos hóspedes relacionadas
4
Savanna
20 de jul. de 2025
·
A estadia foi de 5 noites
First the staff was rude in the check in area, then you have to download a app and reserve your spot for dinner or lunch if you do not want a buffet, but the problem is that you have to do it 24 hours in advance and when you ask for the reservation, somebody will text you back on the app telling you if it’s available or not and if it’s not available, they do not give you the option to switch the time to see what is available. You literally have to pick another time and then they’ll text you again and tell you if it’s available or not that’s ridiculous. I was there five days and literally only got a reservation twice. Otherwise we were stuck eating buffet, chicken nuggets, and pizza horrible horrible. And when I asked the front desk the first day if she could help me reserve something for the first night because we supposedly had to book 24 hours in advance she told me that she couldn’t help me because she had other clients checking in. The kid center does not take any kids under four years old just fyi And if you would like room service, they charge you 300 Mexican pesos for the delivery I know it’s not much but all inclusive should be all inclusive.
First the staff was rude in the check in area, then you have to download a app and reserve your spot for dinner or lunch if you do not want a buffet, but the problem is that you have to do it 24 hours in advance and when you ask for the reservation, somebody will text you back on the app telling you if it’s available or not and if it’s not available, they do not give you the option to switch the time to see what is available. You literally have to pick another time and then they’ll text you again and tell you if it’s available or not that’s ridiculous. I was there five days and literally only got a reservation twice. Otherwise we were stuck eating buffet, chicken nuggets, and pizza horrible horrible. And when I asked the front desk the first day if she could help me reserve something for the first night because we supposedly had to book 24 hours in advance she told me that she couldn’t help me because she had other clients checking in. The kid center does not take any kids under four years old just fyi And if you would like room service, they charge you 300 Mexican pesos for the delivery I know it’s not much but all inclusive should be all inclusive.
2
Josue
10 de out. de 2025
·
A estadia foi de 4 noites
My stay at Grand Oasis Cancun was, without exaggeration, one of the most disappointing travel experiences I’ve ever had. From the moment I arrived, it was clear that this property is not maintained to the standards you would expect from a resort of its size or price. The room was dirty—not just overlooked, but neglected—with visible signs of poor cleaning and little attention to detail. Public areas weren’t much better, with trash left around and facilities that looked tired and uncared for. But the worst part of the entire experience was the attitude of the staff. Throughout my stay, I was met with rudeness, unhelpfulness, and in several situations, outright disrespect. At times it felt as though guests were treated as a burden rather than valued customers. Basic courtesy and professionalism—the bare minimum in the hospitality industry—were completely absent. On top of that, there were long lines for everything—check-in, bars, and even restaurants. Drinks were limited per person, which is unacceptable for an all-inclusive resort. There was always a wait, even though I visited in October, which isn’t even a busy season. The property was overcrowded, disorganized, and completely failed to deliver the relaxing experience you expect when booking an all-inclusive stay. What makes this even more disappointing is that a trip to Cancun should be enjoyable and memorable, but instead, this hotel left me frustrated and counting the days until I could leave. For a property that marke
My stay at Grand Oasis Cancun was, without exaggeration, one of the most disappointing travel experiences I’ve ever had. From the moment I arrived, it was clear that this property is not maintained to the standards you would expect from a resort of its size or price. The room was dirty—not just overlooked, but neglected—with visible signs of poor cleaning and little attention to detail. Public areas weren’t much better, with trash left around and facilities that looked tired and uncared for. But the worst part of the entire experience was the attitude of the staff. Throughout my stay, I was met with rudeness, unhelpfulness, and in several situations, outright disrespect. At times it felt as though guests were treated as a burden rather than valued customers. Basic courtesy and professionalism—the bare minimum in the hospitality industry—were completely absent. On top of that, there were long lines for everything—check-in, bars, and even restaurants. Drinks were limited per person, which is unacceptable for an all-inclusive resort. There was always a wait, even though I visited in October, which isn’t even a busy season. The property was overcrowded, disorganized, and completely failed to deliver the relaxing experience you expect when booking an all-inclusive stay. What makes this even more disappointing is that a trip to Cancun should be enjoyable and memorable, but instead, this hotel left me frustrated and counting the days until I could leave. For a property that marke
8
Danny
5 de dez. de 2025
·
A estadia foi de 7 noites
Rooms were clean, service was very inconsistent and lots of people roaming the property constantly trying to upsale tours, amenities and time shares
Rooms were clean, service was very inconsistent and lots of people roaming the property constantly trying to upsale tours, amenities and time shares
4
JESUS
20 de jul. de 2025
·
A estadia foi de 1 noite
Prepare yourself for Check In staff that are extremely condescending. We had VIP bracelets and preferred the regular Check In staff when our keys didn't work constantly randomly throughout out stay. Each day, I as waited for my transportation in the morning I witnessed the bell reception greet some people with great excitement and others more like a hassle unwelcomed. It was hectic. Time share presentations is to blame. The potetial buyers were first priority meanwhile other real paying guest were arriving too early from their international origins and thus causing disruption.
Prepare yourself for Check In staff that are extremely condescending. We had VIP bracelets and preferred the regular Check In staff when our keys didn't work constantly randomly throughout out stay. Each day, I as waited for my transportation in the morning I witnessed the bell reception greet some people with great excitement and others more like a hassle unwelcomed. It was hectic. Time share presentations is to blame. The potetial buyers were first priority meanwhile other real paying guest were arriving too early from their international origins and thus causing disruption.
6
Mauricio
17 de ago. de 2025
·
A estadia foi de 1 noite
El servicio en recepción es muy malo
El servicio en recepción es muy malo
2
Allen
13 de out. de 2025
·
A estadia foi de 6 noites
Absolutely do not stay here — health and service concerns, especially for families and pregnant guests. We stayed at this hotel from Saturday to Friday, and I can confidently say this was one of the worst experiences I’ve ever had at any property. I would strongly advise anyone — especially families, young couples, or expectant mothers — to stay far away. From the moment we checked in, the service was dismissive and unwelcoming. It was immediately clear that if you look young or don’t “fit the profile” of their ideal guest, you’re treated as if your presence is an inconvenience. Requests were ignored, questions were met with attitude, and basic hospitality was nonexistent. The situation became even more unacceptable when we noticed an overwhelming musty odor in the room. It wasn’t just unpleasant — it was concerning. We soon discovered mold growing on the towel racks, which had also transferred that foul, moldy smell onto the towels themselves. Imagine trying to dry off with something that smells like it’s been rotting in a damp basement. It's not just gross — it's a serious health hazard, especially for those with allergies, respiratory issues, or in our case, a pregnant guest. Speaking of which, the treatment of my pregnant wife was especially upsetting. On multiple occasions, we requested water or a basic drink service, and we were blatantly ignored — while staff tended to other tables around us. It was dehumanizing to see her sit there, visibly pregnant,
Absolutely do not stay here — health and service concerns, especially for families and pregnant guests. We stayed at this hotel from Saturday to Friday, and I can confidently say this was one of the worst experiences I’ve ever had at any property. I would strongly advise anyone — especially families, young couples, or expectant mothers — to stay far away. From the moment we checked in, the service was dismissive and unwelcoming. It was immediately clear that if you look young or don’t “fit the profile” of their ideal guest, you’re treated as if your presence is an inconvenience. Requests were ignored, questions were met with attitude, and basic hospitality was nonexistent. The situation became even more unacceptable when we noticed an overwhelming musty odor in the room. It wasn’t just unpleasant — it was concerning. We soon discovered mold growing on the towel racks, which had also transferred that foul, moldy smell onto the towels themselves. Imagine trying to dry off with something that smells like it’s been rotting in a damp basement. It's not just gross — it's a serious health hazard, especially for those with allergies, respiratory issues, or in our case, a pregnant guest. Speaking of which, the treatment of my pregnant wife was especially upsetting. On multiple occasions, we requested water or a basic drink service, and we were blatantly ignored — while staff tended to other tables around us. It was dehumanizing to see her sit there, visibly pregnant,
2
Larry
30 de jul. de 2025
·
A estadia foi de 5 noites
Wow! I don’t usually write bad reviews. It has to be something big for me to do this. Four of us booked a trip 7/26-7/30 to this place which I stay here almost monthly just to add to it. We checked in. No big deal. However my oldest son wasn’t coming and then his prior engagements changed his availability. So I booked a second room for him as there was four of us. I figured we would just split. Anyhow, I messed up and made a mistake. I booked the correct days but wrong month. I tried to get it changed. I offered to pay difference. Offered to cancel and refund and rebook. No no no. So now no place for my son. Ok I get it. I messed the dates up. But can’t we just change the booking? Nope…. Offered to pay fees too. I go to reception because now left with no choices. Book a third reservation. They tell me to wait till end of day in case they resolve it. Nope they didn’t. They did assure me if waited they would let me book a third reservation and there was availability. I listened. Came back that afternoon and nope no rooms. Now WTH am I gonna do. While I sit there them telling me no more rooms. I go on Expedia and book third room. But yep different building than the family. Wow they sure know how to treat guests. Never again.
Wow! I don’t usually write bad reviews. It has to be something big for me to do this. Four of us booked a trip 7/26-7/30 to this place which I stay here almost monthly just to add to it. We checked in. No big deal. However my oldest son wasn’t coming and then his prior engagements changed his availability. So I booked a second room for him as there was four of us. I figured we would just split. Anyhow, I messed up and made a mistake. I booked the correct days but wrong month. I tried to get it changed. I offered to pay difference. Offered to cancel and refund and rebook. No no no. So now no place for my son. Ok I get it. I messed the dates up. But can’t we just change the booking? Nope…. Offered to pay fees too. I go to reception because now left with no choices. Book a third reservation. They tell me to wait till end of day in case they resolve it. Nope they didn’t. They did assure me if waited they would let me book a third reservation and there was availability. I listened. Came back that afternoon and nope no rooms. Now WTH am I gonna do. While I sit there them telling me no more rooms. I go on Expedia and book third room. But yep different building than the family. Wow they sure know how to treat guests. Never again.
4
Jesus
14 de dez. de 2025
·
A estadia foi de 6 noites
There were some things wrong with the room but the check in process was horrible no cordination and took forever
There were some things wrong with the room but the check in process was horrible no cordination and took forever
6
Daphney
13 de dez. de 2025
·
A estadia foi de 1 noite
Don't arrive around checkout time, because nobody available to check in guests, as they are busy helping with check outs. I stood in line for 40 minutes with only 2 others ahead of me. The lady who checked us in did not offer any information about the hotel itself, although this was after the checkout rush. We walked around a bit and quickly realized that we should return to ask for a map. I am sure those folks work very hard, so it just slipped her mind. This is otherwise a great place for people of all ages. A lot to explore and a list of activities. I highly recommend The White Box for lunch. Most of the restaurants require a reservation for dinner, but we found out when we showed up. The room was clean and spacious. I would return here.
Don't arrive around checkout time, because nobody available to check in guests, as they are busy helping with check outs. I stood in line for 40 minutes with only 2 others ahead of me. The lady who checked us in did not offer any information about the hotel itself, although this was after the checkout rush. We walked around a bit and quickly realized that we should return to ask for a map. I am sure those folks work very hard, so it just slipped her mind. This is otherwise a great place for people of all ages. A lot to explore and a list of activities. I highly recommend The White Box for lunch. Most of the restaurants require a reservation for dinner, but we found out when we showed up. The room was clean and spacious. I would return here.
6
Braida
22 de jul. de 2025
·
A estadia foi de 3 noites
check in was smooth until i got into my room and had another couple walk into my room they double booked our rooms when i went to speak to them they gave me attitude like if it was my fault they double booked.
check in was smooth until i got into my room and had another couple walk into my room they double booked our rooms when i went to speak to them they gave me attitude like if it was my fault they double booked.
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Localização
Localização à beira-mar na Zona Hoteleira, com fácil acesso a ônibus e atrações da região, além de uma ótima vista para o oceano. Dentro dos amplos jardins, espere longas caminhadas; o mar agitado ou as algas podem reduzir a possibilidade de nadar.
Avaliações dos hóspedes relacionadas
10
Mohammed
5 de jul. de 2025
·
A estadia foi de 7 noites
Great location, clean, lots of food.
Great location, clean, lots of food.
10
Juan Arturo
23 de nov. de 2025
·
A estadia foi de 4 noites
Our room had an amazing view out to the beach, but resort was huge and therefore took a long walk to restaurants and other areas in the resort. Also, the food at buffets was always the same. There was not much of a variety.
Our room had an amazing view out to the beach, but resort was huge and therefore took a long walk to restaurants and other areas in the resort. Also, the food at buffets was always the same. There was not much of a variety.
8
Makayla
19 de jul. de 2025
·
A estadia foi de 4 noites
The property is very beautiful. It is very large a lot of great amenities a lot of different activities to keep you occupied during your stay. The food lax seasoning there weren’t many options at the all-inclusive restaurants. The beach was not easily accessible. There was a drop down to get to the shoreline not recommended for young children.
The property is very beautiful. It is very large a lot of great amenities a lot of different activities to keep you occupied during your stay. The food lax seasoning there weren’t many options at the all-inclusive restaurants. The beach was not easily accessible. There was a drop down to get to the shoreline not recommended for young children.
10
Angela
13 de jul. de 2025
·
A estadia foi de 6 noites
I loved there was something for everyone it was easy to get to not fsr from airport n easy access to get the bus to go to the shopping centers so many food chooses it is a big resort so its a lot of walking the entertainment is more on one side or main lobby area the down everything closes early pool i think was 7 nightlife 12.but overall a nice place.I would go back.
I loved there was something for everyone it was easy to get to not fsr from airport n easy access to get the bus to go to the shopping centers so many food chooses it is a big resort so its a lot of walking the entertainment is more on one side or main lobby area the down everything closes early pool i think was 7 nightlife 12.but overall a nice place.I would go back.
10
renatha
10 de jul. de 2025
·
A estadia foi de 5 noites
Great location, great food, great staff. Noted that the areas near the airport stink sewer a lot - they say because of seaweed, not sure. The hotel stays in a great area, with no rocks on the beach
Great location, great food, great staff. Noted that the areas near the airport stink sewer a lot - they say because of seaweed, not sure. The hotel stays in a great area, with no rocks on the beach
10
Chandrapaul
2 de set. de 2025
·
A estadia foi de 6 noites
Beautiful property ,friendly staff and tons of options for dining.easy access to local transportation
Beautiful property ,friendly staff and tons of options for dining.easy access to local transportation
8
Ye
6 de dez. de 2025
·
A estadia foi de 6 noites
Overall a good hotel to stay at Cancun. Lots of food options and nice nature environment.
Overall a good hotel to stay at Cancun. Lots of food options and nice nature environment.
10
Samuel
5 de set. de 2025
·
A estadia foi de 4 noites
It was a great location - Highly recommended.
It was a great location - Highly recommended.
8
ALINE
2 de jan. de 2026
·
A estadia foi de 3 noites
O quarto é bem limpo, cama muito boa, as comodidades são boas. Localização é longe do centro porém tem ônibus q para na frente do hotel se for o caso. A praia é perfeita. Única coisa q eu não gostei é que os restaurantes com reserva são quase impossíveis pra reservar, e mesmo vc dentro do restaurante deu o horário de fechar eles não querem mais saber de te atender. Espreguiçadeira da praia impossível pegar , pq são poucas tem umas camas de praia porém 1400 pesos para alugar. O hotel tem 3 categorias , não vale a pena vc pagar a mais senunca tem disponibilidade pra te atender pra reservar
O quarto é bem limpo, cama muito boa, as comodidades são boas. Localização é longe do centro porém tem ônibus q para na frente do hotel se for o caso. A praia é perfeita. Única coisa q eu não gostei é que os restaurantes com reserva são quase impossíveis pra reservar, e mesmo vc dentro do restaurante deu o horário de fechar eles não querem mais saber de te atender. Espreguiçadeira da praia impossível pegar , pq são poucas tem umas camas de praia porém 1400 pesos para alugar. O hotel tem 3 categorias , não vale a pena vc pagar a mais senunca tem disponibilidade pra te atender pra reservar
8
Erick
25 de set. de 2025
·
A estadia foi de 1 noite
Property was nice lots of dinning options beach was not swimmable had lots of seaweed we could only use the pools Sept 2025
Property was nice lots of dinning options beach was not swimmable had lots of seaweed we could only use the pools Sept 2025
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
Há muitas opções e vários restaurantes recebem elogios, mas os buffets geralmente são medíocres, as reservas podem ser difíceis, os bares às vezes não têm bebidas congeladas ou usam bebidas destiladas de qualidade inferior e alguns locais ou itens custam extra, dependendo da categoria da pulseira.
Avaliações dos hóspedes relacionadas
6
Samantha
29 de nov. de 2025
·
A estadia foi de 4 noites
rooms and food could be improved
rooms and food could be improved
6
Sarah
31 de dez. de 2025
·
A estadia foi de 4 noites
Honestly, I was quite disappointed with the stay. There were only two good restaurants and they had no reservations the entire time we were there. The food at the buffets were awful and wait times at other restaurants with mediocre food were over an hour. The elevator was broken and we were on the 6th floor so lots of stair climbing. When we tried to check out, they said we rented a cabana and never did and we had to spend over 30 min disputing this charge that was not ours. Really wish we could get a refund for at least one night!
Honestly, I was quite disappointed with the stay. There were only two good restaurants and they had no reservations the entire time we were there. The food at the buffets were awful and wait times at other restaurants with mediocre food were over an hour. The elevator was broken and we were on the 6th floor so lots of stair climbing. When we tried to check out, they said we rented a cabana and never did and we had to spend over 30 min disputing this charge that was not ours. Really wish we could get a refund for at least one night!
10
Jose Rafael Motta
22 de jul. de 2025
·
A estadia foi de 4 noites
Great place ! Food can be better though
Great place ! Food can be better though
6
Carmen A
1 de set. de 2025
·
A estadia foi de 4 noites
Food
Food
8
Yevgeniya B
13 de dez. de 2025
·
A estadia foi de 7 noites
Clean room, great staff and variety of dinning. Whoever, the restaurants offer very expensive drinks only. The cheapest bottle of wine is $ 105 and up! This is way too much.
Clean room, great staff and variety of dinning. Whoever, the restaurants offer very expensive drinks only. The cheapest bottle of wine is $ 105 and up! This is way too much.
8
Ashley
15 de nov. de 2025
·
A estadia foi de 3 noites
I wish they mentioned you need to make reservations for ALL fancy restaurants. I didn’t get to eat at any because they were booked out four days in advance
I wish they mentioned you need to make reservations for ALL fancy restaurants. I didn’t get to eat at any because they were booked out four days in advance
10
katherine jane
28 de set. de 2025
·
A estadia foi de 7 noites
Best ever. Above and beyond all expectations. Food at the buffet sucks. Grounds are imaculate. Lots of good entertainment and fine dining restaurants that have a dress code so bring your nice clothes. Cabanas rent for $45 a day and come with a waiter. Drinks.... seem watered down cuz the ice melts so fast. The outside bars alcohol is as warm as it is outside temperture so you're not gonna get ice cold drink. It's all inclusive but these people work hard to serve you. Tipping is appropriate. The fine dining restaurants you're going to want to bring $5's for lunch, $10's for dinner and $1's for drinks. I wouldn't give it if they didn't earn it. Dinner reservations for the whole week can be made the first day you're there and they do get booked days in advance. I was there 7 nights and couldn't get into the black hole. Room service menu has few options and no alcohol. Seems like you can't get a drink anywhere before noon. No breakfast memosas. Disappointed menudo wasnt served at the buffet or anywhere, not even on Sunday. Back to the alcohol... bring an insulated bottle to keep your drink cold and they'll mix it in there for
Best ever. Above and beyond all expectations. Food at the buffet sucks. Grounds are imaculate. Lots of good entertainment and fine dining restaurants that have a dress code so bring your nice clothes. Cabanas rent for $45 a day and come with a waiter. Drinks.... seem watered down cuz the ice melts so fast. The outside bars alcohol is as warm as it is outside temperture so you're not gonna get ice cold drink. It's all inclusive but these people work hard to serve you. Tipping is appropriate. The fine dining restaurants you're going to want to bring $5's for lunch, $10's for dinner and $1's for drinks. I wouldn't give it if they didn't earn it. Dinner reservations for the whole week can be made the first day you're there and they do get booked days in advance. I was there 7 nights and couldn't get into the black hole. Room service menu has few options and no alcohol. Seems like you can't get a drink anywhere before noon. No breakfast memosas. Disappointed menudo wasnt served at the buffet or anywhere, not even on Sunday. Back to the alcohol... bring an insulated bottle to keep your drink cold and they'll mix it in there for
6
Magdalena
31 de jul. de 2025
·
A estadia foi de 3 noites
Nice property but needs updating. If you’re looking for a time on the beach - there was no beach - ocean too rough to try to get in. Food very average (no seafood was offered at the buffet). No frozen drinks available on property. Room - l got the “connecting” room. There was no noice barrier. Coffee maker did not work. I asked twice to have it replaced- never happened- used coffee shop instead. There is “safe” in the room but you need to pay extra for a key!
Nice property but needs updating. If you’re looking for a time on the beach - there was no beach - ocean too rough to try to get in. Food very average (no seafood was offered at the buffet). No frozen drinks available on property. Room - l got the “connecting” room. There was no noice barrier. Coffee maker did not work. I asked twice to have it replaced- never happened- used coffee shop instead. There is “safe” in the room but you need to pay extra for a key!
4
Fernando Martin De La
24 de nov. de 2025
·
A estadia foi de 7 noites
Food was not the best and was over crowded. Had to reserve restaurants even though we had an upgraded wrist band. Rude staff at snack bars.
Food was not the best and was over crowded. Had to reserve restaurants even though we had an upgraded wrist band. Rude staff at snack bars.
4
Amanda
25 de nov. de 2025
·
A estadia foi de 7 noites
The website says they have certain things which they absolutely don’t, there is no nightclub, casino, etc. There is no adult side to this hotel at all. Making a reservation for dinner is not ideal. Food was not good. They don’t listen and if you don’t get a do not disturb sign for your room they literally just walk in and the show that they put on is beyond loud, extremely loud. The only thing that saved this trip was the beautiful beach and water. Everything else not so good. I will not stay there again.
The website says they have certain things which they absolutely don’t, there is no nightclub, casino, etc. There is no adult side to this hotel at all. Making a reservation for dinner is not ideal. Food was not good. They don’t listen and if you don’t get a do not disturb sign for your room they literally just walk in and the show that they put on is beyond loud, extremely loud. The only thing that saved this trip was the beautiful beach and water. Everything else not so good. I will not stay there again.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
4
Rodrigo
há 5 semanas
·
A estadia foi de 2 noites
Não vale muito o preço não
Não vale muito o preço não
8
Elysson
4 de out. de 2026
·
A estadia foi de 4 noites
Hotel muito bom, voltaria a me hospedar
Hotel muito bom, voltaria a me hospedar
6
Clayton
31 de ago. de 2026
·
A estadia foi de 3 noites
O hotel é bom, porém para quem se denomina gourmet deixou muito a deseja, porém custo benefício é excelente, os funcionários muito mal educados e meio injetados, parece que tá fazendo um favor pra gente, ríspidos e mal humorados, várias partes do hotel estava fechada, incluindo vários bares, lounges e restaurantes fechados. O hotel vale um 3 pra 4,
O hotel é bom, porém para quem se denomina gourmet deixou muito a deseja, porém custo benefício é excelente, os funcionários muito mal educados e meio injetados, parece que tá fazendo um favor pra gente, ríspidos e mal humorados, várias partes do hotel estava fechada, incluindo vários bares, lounges e restaurantes fechados. O hotel vale um 3 pra 4,
10
Edileusa
7 de jul. de 2026
·
A estadia foi de 5 noites
Incrível! A vista para a praia é simplesmente surreal, e a localização, a poucos metros do mar, torna a experiência ainda mais especial. A comida de todos os restaurantes é deliciosa, com grande variedade e excelente qualidade. Os garçons e demais funcionários são extremamente educados e atenciosos. Além disso, há bebidas e comidas à vontade, além de muitas opções de diversão e lazer para aproveitar ao máximo a estadia.
Incrível! A vista para a praia é simplesmente surreal, e a localização, a poucos metros do mar, torna a experiência ainda mais especial. A comida de todos os restaurantes é deliciosa, com grande variedade e excelente qualidade. Os garçons e demais funcionários são extremamente educados e atenciosos. Além disso, há bebidas e comidas à vontade, além de muitas opções de diversão e lazer para aproveitar ao máximo a estadia.
10
Aliette Marisa
15 de jun. de 2026
·
A estadia foi de 8 noites
Ótima estadia. Funcionários atenciosos e prestativos. Boa comida . Só o sargaço que atrapalhou um pouquinho.
Ótima estadia. Funcionários atenciosos e prestativos. Boa comida . Só o sargaço que atrapalhou um pouquinho.
Políticas da propriedade
Check-in
Check-out
De 15:00 a 00:00
Antes das 12:00
Alguma questão?
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Está a considerar este hotel para a sua viagem a Cancún?
Qual é o preço normal das tarifas de quarto no The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive?
Nos próximos 60 a 90 dias, as tarifas de quarto no The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive em Cancún costumam situar-se em torno de US$ 211 por noite para dois hóspedes, variando entre US$ 211 e US$ 271.
Quando é menos concorrido no The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive?
O The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive em Cancún é mais calmo em agosto, com a procura a aumentar em direção a um pico em setembro. Espere as condições mais calmas e a maior disponibilidade no final do verão.
Qual mês tem as tarifas de quarto mais baixas no The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive?
Outubro é o mês mais barato para estadia no The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive, com uma média de US$ 234 por noite; março é o mais caro, em US$ 340. As tarifas mais baixas de outubro são apesar de agosto ser o mês menos concorrido.
Quais atrações e estilos de viagem se adequam ao The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive?
O The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive em Cancún situa-se perto das praias da Zona Hoteleira, da Lagoa Nichupté e do Museu Maya de Cancún, tornando-o uma excelente escolha para casais e famílias. A combinação de temas de praia/costa e spa/relaxamento do hotel é adequada para hóspedes que procuram relaxamento à beira-mar com fácil acesso a atrações locais.
Como se compara o preço do The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive com o de hotéis próximos?
O The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive em Cancún é mais barato do que 15 de 19 hotéis comparáveis nas proximidades, com uma mediana típica de US$ 267 por noite, em comparação com cerca de US$ 434 para os pares.
Como é que o preço por noite em The Pyramid Cancun by Oasis -Premium Gourmet All Inclusive em Cancún se compara com as últimas semanas?
O preço atual no The Pyramid Cancun by Oasis -Premium Gourmet All Inclusive em Cancún é de US$ 215 por noite para dois hóspedes, o que é típico deste hotel: dentro de 5% da sua média US$ 221 nos últimos 60 dias. A maioria das noites nesse período situou-se entre US$ 198 e US$ 357.
Preços para as próximas datas
novembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
dezembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-11-14: NO DATA
- 2026-11-15: 215.14690592651368USD
- 2026-11-16: 215.28819193725587USD
- 2026-11-17: 215.28819193725587USD
- 2026-11-18: 214.95862549743654USD
- 2026-11-19: 214.59957401275636USD
- 2026-11-20: 214.95862549743654USD
- 2026-11-21: NO DATA
- 2026-11-22: 214.28200006408693USD
- 2026-11-23: 214.2330209136963USD
- 2026-11-24: 214.32408311157226USD
- 2026-11-25: 214.32408311157226USD
- 2026-11-26: 214.49482052764893USD
- 2026-11-27: NO DATA
- 2026-11-28: NO DATA
- 2026-11-29: NO DATA
- 2026-11-30: 214.2330209136963USD
- 2026-12-01: 215.59952575378418USD
- 2026-12-02: 214.28200006408693USD
- 2026-12-03: 215.14690592651368USD
- 2026-12-04: 214.59957401275636USD
- 2026-12-05: 214.59957401275636USD
- 2026-12-06: 214.59957401275636USD
- 2026-12-07: 214.59957401275636USD
- 2026-12-08: 214.59957401275636USD
- 2026-12-09: 214.59957401275636USD
- 2026-12-10: 214.59957401275636USD
- 2026-12-11: 214.59957401275636USD
- 2026-12-12: 214.59957401275636USD
- 2026-12-13: 214.59957401275636USD
- 2026-12-14: 212.5996705307007USD
- 2026-12-15: 212.5996705307007USD
- 2026-12-16: 212.5996705307007USD
- 2026-12-17: 212.5996705307007USD
- 2026-12-18: 212.5996705307007USD
- 2026-12-19: NO DATA
- 2026-12-20: NO DATA
- 2026-12-21: NO DATA
- 2026-12-22: 212.5996705307007USD
- 2026-12-23: 212.5996705307007USD
- 2026-12-24: 386.4549156494141USD
- 2026-12-25: 396.5243696350098USD
- 2026-12-26: 393.0621223022461USD
- 2026-12-27: 422.53848816528324USD
- 2026-12-28: 386.4549156494141USD
- 2026-12-29: 429.5599319458008USD
- 2026-12-30: 455.15473377990725USD
- 2026-12-31: NO DATA
- 2027-01-01: NO DATA
- 2027-01-02: 235.09559919586184USD
- 2027-01-03: 238.59841579742434USD
- 2027-01-04: 238.33624614868165USD
- 2027-01-05: 238.59841579742434USD
- 2027-01-06: 238.59841579742434USD
- 2027-01-07: 238.59841579742434USD
- 2027-01-08: 238.59841579742434USD
- 2027-01-09: 238.59841579742434USD
- 2027-01-10: 238.43997362823487USD
- 2027-01-11: 238.2952059265137USD
- 2027-01-12: 238.59841579742434USD
- 2027-01-13: 236.59851231536865USD
- 2027-01-14: 235.82751119079592USD
Os funcionários da receção irão receber os clientes à chegada. O cartão de crédito usado para efetuar a reserva deve ser apresentado pelo titular no check-in, juntamente com um documento de identificação com fotografia correspondente. Outros métodos de pagamento devem ser coordenados com o alojamentos antes da chegada. Em caso de dúvida, contacte o alojamento através dos dados que constam da confirmação da reserva. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática. Durante as férias da Páscoa, o estabelecimento exige que os clientes com menos de 25 anos estejam acompanhados pelo responsável legal ou pelos pais.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
Terá de pagar a seguinte caução totalmente reembolsável.
Spring Break deposit: USD 30 per stay for guests under 25 years old staying between 01 February - 30 April
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- A idade mínima para efetuar o check-in neste alojamento é de 25 anos
- O nome que consta do cartão de crédito usado no momento do registo de entrada para pagamento de despesas adicionais deverá ser o nome principal na reserva do quarto
- Este alojamento aceita cartões de crédito e cartões de débito; não se aceita numerário
- É possível efetuar transações sem numerário
- O alojamento dispõe dos seguintes elementos de segurança: extintor, detetor de fumo, sistema de segurança e kit de primeiros socorros.
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- O alojamento indica que segue as práticas de limpeza e desinfeção descritas nas recomendações da Cleaning and Health Protocols (Oasis Hotels).
- Nota: as normas culturais e as políticas aplicáveis aos clientes poderão variar consoante o país e o alojamento. As políticas apresentadas são fornecidas pelo alojamento.
- A piscina está aberta das 8:00 às 20:00.
- O alojamento permite a estadia grátis de até 2 crianças com idade igual ou inferior a 12 anos, desde que ocupem o mesmo quarto que os pais ou responsáveis e utilize as camas existentes.
- Apenas é permitido o acesso aos quartos a clientes registados.
- As áreas públicas dispõem de internet sem fios grátis (limite máximo de aparelhos ligados: 4).
- Disponibilização de opções de pagamento sem numerário em todas as transações.
- O alojamento disponibiliza check-out sem contacto.
- Check-out tardio disponível mediante o pagamento de uma taxa (sujeito a disponibilidade)
A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.
Cortesias mais populares
Estacionamento
Restaurante
Piscina
Centro de negócios
Serviço de quartos
Balcão de turismo
Geral
Serviço de quartos
Restaurante
Quartos de não fumadores
Banho turco
Massagem
Spa/Health club
Cabeleireiro/Salão de beleza
Tratamentos de beleza
Clube para crianças
Pequeno-almoço no quarto
Beach Sun Loungers
Snack Bar/Deli
Atividades
Piscina
Campos de ténis
Praia privada
Jardim
Praia (na proximidade)
Bilhar
Parque infantil
Piscina exterior
Música ao vivo
Evening Entertainment
Pool (Seasonal Outdoor)
Ténis de mesa
Fitness Center (nearby)
Serviços
Centro de negócios
Balcão de turismo
Limpeza a seco
Babysitting/Serviço para crianças
Serviços de limpeza
Instalações para banquetes
Câmbio de moeda
Cofre
Caixa ATM/Multibanco
Depósito de bagagem
Área designada para fumadores
Check-in/check-out expresso
Lavagem de roupa própria
24-Hour Front Desk
Bingo
Concierge Services
Estacionamento
Estacionamento
Parking Onsite
Internet
Wi-fi gratuito