Fortune Resort Sullivan Court, Ooty - Member ITC Hotels' Group

Staff- beyond excellent Room - well equipped Cleanliness- spotless Amenities - plenty Staff went out of their way to make our stay comfortable

Our overall experience at hotel was very good. The room was very comfortable and staff was very cooperative. Bone fire was great to have in cool breeze.

I felt compelled to write this because our stay at this hotel was genuinely the best we’ve ever experienced. The hospitality was exceptional—every staff member, from security to the reception and restaurant teams, greeted us with a smile and went out of their way to make us feel completely at home. Our 4-night stay was wonderful, and the hotel’s peaceful location in a quieter part of Ooty made it perfect for a relaxing getaway. There are so many people to thank, but I’d like to mention a few whose names I managed to note down: Chef Rajesh, Raja, and Monica for their warm care and for celebrating our anniversary with us; Sree and the entire team at The Pavilion restaurant; and Nandeesh, who kindly arranged idiyappam for my daughter when she was craving it. Since idiyappam is a Kerala dish, it’s not easily available in Tamil Nadu, making his effort even more special.

The staff were amazingly friendly and helpful. The room was lovely.

This is a resort so expect lots of children at weekends and holidays. However this charming hotel was perfectly adequate for us. If you are of a sensitive disposition, then the noise from the ventilation might drive you nuts, but any seasoned India traveller should be carrying ear plugs on them as standard which ameliorates the situation!