波基普西/哈德遜河谷凱悅嘉軒酒店

Parked in back lot and the back door access didn’t work.

Super clean, and everything worked well in the room. Fridge didn't freeze my food, HVAC worked quickly and quietly, great shower, and there was no microwave but one was available all day in the breakfast room. The desk staff not only didn't hide, but were so welcoming and engaging that they became part of the group conversation in the lobby/breakfast area. The 24 hour gym was a good two notches better than most hotel gyms, well-equipped, spacious, relatively cool temp setting, and two (!) treadmills. Breakfast was also better than most, with freshly hard boiled eggs and real low fat yogurt, edible baked goods, and decent bowls and silverware, in addition to the usual stuff.

Affordable and modern. Nice pool!

Hotel is close to shopping /lots of outside restaurants nearby. My husband and I were celebrating our anniversary and there were two awesome bar tenders that stood out - George and his supervisor . Quick with the food orders and made some of the best apple martini - which we have not had in about 5 years. The hotel vibe was chill. Some issue with getting access to the pool area to where Maintenace had to be called because the keys were not working to enter the facilities - had to switch out but Front Desk resolved the issue immediately. Easy parking . Definitely recommend to family and friends.

Excellent stay. Clean, quite, free parking

The entire staff was so kind and helpful! We dealt with four of the staff members during our stay (10/12-10/13) and they were just the best. The pool was heated, and our kids had such a great time swimming after a long day at a local orchard. The rooms were so big and clean, and we thoroughly enjoyed our stay. We come up there annually, and decided without a doubt this will be our new hotel. Breakfast was also great- $11 a person and there were a good amount of options.

We were in the area to explore the lower Hudson Valley area, the rail trail and a few landmark spots like the CUI and F D Roosevelt Estate. This hotel was very convenient, affordable and had nice amenities: indoor pool, gym. Breakfast is extra but the charge is nominal, and the hotel gives you a buffet with good options. The beds were very comfortable, everything was clean.

Very good facility. But, very difficult to enter and exit.

We moved our daughter into college and we stayed there and it was wonderful. Our room was clean. The hotel was clean and it had breakfast Every morning. It even had a laundry room workout room, and pool! It was a great stay!!

Pool was great and the rooms were big with a whole couch seating area

The receptionists were friendly and helpful. Rooms were exceptionally clean. One of the cleanest hotels I’ve ever stayed at. And I travel! The breakfast was fresh and numerous options to choose from. Lobby was set up nicely as well!

So clean, friendly staff, luxurious rooms, fun bar, great breakfast. Excellent value for the money. Loved it!

Rooms were clean and staff very accommodating

Location is very convenient. Hotel felt safe, well lit, staff always on duty. Shirt wait time for check in/check out and nice lobby. The room was large and the normal cleaning seemed fine. The couch had multiple stains on the cushions, so I did not sit on it. The mattress was a great size (king) but clearly older or worn. I am an average sized woman and it squeaked whenever I rolled over and you could feel what I would guess were springs.

Probobly won’t stay again not terrible but I mean the floors in the room were actually disgusting they deffinetly don’t mop while the shower was probobly the nicest part of the room the pull out couch bed had no sheets on it and it just makes you question if they actually clean the rooms like switch the cups out or even the sheets or if it’s like it looks okay we’ll just remake it

Very clean and maintained property and rooms

Hotel was nicely decorated, room was clean, but bathroom ceiling had some light signs of mold/mildew. Otherwise no complaints.

Room was not clean on arrival. Manager cleaned room for us while we stored our belongings. Otherwise, it was a great stay.

Under bed was full of dog hair Shower draining was terrible Towel service was inadequate Front desk service was poor

Room was very clean, loved the white sheets and blankets and staff was perfessional

Very nice property. Large, clean rooms, great bathroom shower, very good breakfast buffet.

This was a great hotel at a great price. The property is in mint condition. Rooms were spacious, separate sitting and sleeping areas, comfortable bed, and great shower head! The morning breakfast was heads above most traditional hotel breakfast buffets with a fresh fruit salad, eggs, sausages, hash browns and hash. 5 stars for quality and price!

Very comfortable room and beds. Staff was friendly. Clean. Cont breakfast was great. Only downside is the noise from the main road in our room in the late evening. Lots of motorcyles going by.

The room was nice, spacious and clean. Wifi was a plus as I needed to do a little work. Towels were nice and fluffy!! I would stay here again.

Our room was loud at night...road noise..traffic noise

The beds were horrible. We had 2 queen beds and both were squeaking.

No microwave in a king room is disappointing

Clean room & bathroom, great shower pressure, friendly staff. Bed was not comfortable, it was too soft & the vent in the room was loud. We woke up a lot in the middle of the night from the uncomfortable bed and loud noise coming from the vent.

Room was huge. Staff was very courteous.

Very modern and plush looking room, love the nearby creek and those sounds of nature.

we did have a slight problem with the shower but they put us in another room. Great service.

The hostess at the front desk charged me an extra $100. I was told it would be refundable after check out. It’s been 5 days now and the $100 isn’t refunded yet. I called and the front desk told me they can’t help me with my transaction only booking a new room. Never have I ever had security money put up for a room I stayed in with my children.

Amazing staff.

We needed to stay at a hotel close to the hospital where our son is critically ill At 12:45 a.m. I had to go down to the lobby to yell at people that were partying there Around 1:45 a.m. we called the lobby, not sure who answered but they hung up on us when we complained about the noise When we complained this morning, the desk clerk did not know who worked over night as he that there was no one there when he arrived at work It seems the group partying in the lobby were running the hotel Not everyone travels for pleasure!

It was a special stay for us, Marist graduation weekend 2025. Unfortunately, there was a mixup with our reservation. The fabulous front desk staff did not let us down, Kat, Julia & Tianna went above & beyond to “fix” the situation quickly! In addition, Jason, the hotel manager made sure we were super comfortable & had an enjoyable weekend with our son! Hotel was super clean, comfortable & breakfast was great! I would highly recommend this well run Hyatt!

First stay at this location. Check-in was easy. Room was clean and everything (lights, TV, ac, etc.) worked with no issues. Staff was very polite and helpful. I would definitely stay here again.

It is a good location to the Hudson Valley on Route 9. Everyone on the staff was very professional, from the front desk, housekeeping and the restaurant staff.

The property is clean and the room product is fine. The problem was purely with service. Staff on the front desk are not properly trained and do not have any hospitality skills whatsoever. Room was missing toilet paper upon check in and when I called to request it was never delivered. I had to come to the front desk to retrieve it without a single apology or acknowledgment by the staff. Will not stay here again due to the service which is unfortunate given the room product is nice.

Upon arriving at the hotel in the early evening, I noticed the parking lot was mostly empty. However, the room I was assigned had a toilet that was not flushing properly. I promptly informed the front desk host, Alex, who came to inspect the issue but informed me that maintenance would only be available the next day and suggested I wait. When I asked if I could be moved to another room, Alex immediately denied my request without checking the system, claiming the hotel was fully booked. Disappointed by Alex's unhelpful attitude, I decided to escalate the issue by contacting Hyatt's corporate hotline. Within minutes, the hotel manager arrived with Alex at my door. After confirming the issue with the toilet, the manager swiftly arranged for me to be moved to another room. The contrast between Alex's initial refusal to assist and the swift resolution by the manager highlighted a significant gap in customer service. I was impressed by the responsiveness and support from Hyatt's corporate team and Expedia, who also intervened on my behalf to ensure a satisfactory resolution. Their intervention underscored the importance of effective customer service escalation procedures. Overall, while the initial interaction with Alex was frustrating and not reflective of Hyatt's customer service standards, I appreciated the swift resolution once the issue was escalated. The hotel room and amenities were clean, which was a positive aspect of my stay.

Kat and Kayla at the front desk were very accommodating and helpful. Housekeeping was great !

Nice newer hotel. Clean. Staff was very nice. About 10 miles to the National Park sites in Hyde Park, but a straight shot and super convenient. Good food choices nearby.

Well... The staff were great! Friendly, helpful and efficient. However the room smelled badly, the prepaid breakfast was NOT worth it. Other than that, great location!

Excellent location. Nice people. Nice hotel.

It is a good location to the Hudson Valley on Route 9. Everyone on the staff was very professional, from the front desk, housekeeping and the restaurant staff.

We were in the area to explore the lower Hudson Valley area, the rail trail and a few landmark spots like the CUI and F D Roosevelt Estate. This hotel was very convenient, affordable and had nice amenities: indoor pool, gym. Breakfast is extra but the charge is nominal, and the hotel gives you a buffet with good options. The beds were very comfortable, everything was clean.

Very good facility. But, very difficult to enter and exit.

Finding the driveway in, on a dark rainy night, was a challenge. It's next to a atorage unit qnd a U-Haul, not an obvious place for a hotel. I loved the complimentary breakfast, one of the best I've had. Room was clean and comfortable.

Little outside the main hub of Poughkeepsie but it was easy and just a quick drive to downtown for dinner. We loved how clean and comfortable the hotel felt.

A little inconvenient to enter and exit the property but not a big deal.

Property is conveniently located but in front of major road so traffic noise is I guess an avoidable.

I didn't like the idea that breakfast was only served until 9AM. It would have been better if it was open until 10AM.

The service was excellent. The breakfast was OK. The advertised bar was attended but it had no mixers and a limited supply of liquors.

Great Property! The room was fantastic and shower had abundant water pressure. Breakfast was 10/10, bacon, hash, real eggs and hashbrowns. One of the better properties we have stayed at in three years of over the road work.

Breakfast was included but there was no food!. Place messy. One guy trying to cook, clean, & serve. No hot water, no milk. One small platter of eggs for over 25 guests. We were all left angry and hungry. So mad I wasted my money.

All was good , my only complaint was the breakfast. They charge $11 and there was barely anything to eat. They were out of practically everything and we got there at 9:30 and supposedly its until 10am. I was very disappointed. If I stay there again I will go somewhere else for breakfast

The entire staff was so kind and helpful! We dealt with four of the staff members during our stay (10/12-10/13) and they were just the best. The pool was heated, and our kids had such a great time swimming after a long day at a local orchard. The rooms were so big and clean, and we thoroughly enjoyed our stay. We come up there annually, and decided without a doubt this will be our new hotel. Breakfast was also great- $11 a person and there were a good amount of options.

Went to breakfast on Saturday morning only to find there was no hot food out and the girl working made it clear she was the only one working and that’s why food was not coming out fast enough. Clearly understaffed that day which I get happens but it just wasn’t a good look for the hotel. Other than that everything else was fine no complaints.

Nice, clean property with an excellent included breakfast

internet access was obtained by signing in as a guest. Early check in was an option for 25 dollars extra. Advertised for free breakfast and at desk was told that needed to pay an extra 11 dollars for breakfast. The pool was very clean and water temperature was enjoyable. The premises are very sanitary and would come again for a stay.

It was a great experience . I would definitely come back for another stay. Breakfast was delicious and the room was cozy and clean.