Krystal Grand Cancun All Inclusive
US$ 214
/noite
Média para setembro
Preços para Krystal Grand Cancun All Inclusive
Selecione datas para ver preços e disponibilidade
US$ 214
/noite
Média para setembro
Preços médios mensais
Em Krystal Grand Cancun All Inclusive, o preço por noite é, em média, US$ 211 no mês mais barato (outubro) e US$ 356 no mês mais caro (dezembro), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 280 |
| fevereiro | US$ 298 |
| março | US$ 352 |
| abril | US$ 308 |
| maio | US$ 266 |
| junho | US$ 226 |
| julho | US$ 252 |
| agosto | US$ 218 |
| setembro | US$ 214 |
| outubro | US$ 211 |
| novembro | US$ 249 |
| dezembro | US$ 356 |
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set. · US$ 214
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Mais caro: dezembro (aprox. US$ 356)
Mais barato: outubro (aprox. US$ 211)
Sobre este alojamento
Deleite-se com uma ida ao spa, que oferece massagens, tratamentos corporais e tratamentos faciais. Entre as várias propostas de lazer e entretenimento para as suas férias contam-se 4 piscinas exteriores e uma sala de fitness. As facilidades...
Comodidades
Deleite-se com uma ida ao spa, que oferece massagens, tratamentos corporais e tratamentos faciais. Entre as várias propostas de lazer e entretenimento para as suas férias contam-se 4 piscinas exteriores e uma sala de fitness. As facilidades adicionais incluem Wi-fi grátis, serviços de concierge e serviço de baby-sitter (sobretaxa).
Comodidades para negócios
As principais comodidades incluem um serviço de limpeza a seco, uma receção aberta 24 horas e armazenamento de bagagem. Há estacionamento grátis no local.
Restaurante
Quando a sede apertar, dirija-se ao bar de praia, ao bar junto à piscina ou a um dos 5 bares/lounges.
Quartos
Sinta-se em casa num dos 403 quartos, com uma máquina de café expresso e um televisor LED. As unidades contam com uma varanda. O acesso à internet sem fios permite-lhe estar sempre contactável. Ao final do dia, assista a uma seleção de canais por cabo. As casas de banho estão equipadas com um polibã, artigos de higiene grátis e secadores de cabelo.
Localização
Com uma estadia nKrystal Grand Cancun All Inclusive em Cancún (Zona Hotelera), ficará a alguns passos de Playa Gaviota Azul e de Praias da Zona Hoteleira. Este hotel de praia está a 0,6 km (0,4 mi) de Centro de Congressos de Cancún e a 0,6 km (0,4 mi) de Playa Fórum.
O que há nas proximidades
Playa Gaviota Azul(0.1 milhas)
Terminal de Ferry UltraMar(0.3 milhas)
Centro de Congressos de Cancún(0.4 milhas)
Forum By The Sea Mall(0.4 milhas)
Playa Fórum(0.4 milhas)
Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancun y Punta Nizuc(0.4 milhas)
Plaza Caracol(0.4 milhas)
Playa Caracol(0.4 milhas)
Lagoa Nichupté(0.4 milhas)
Playa Chac Mool(0.7 milhas)
Praia Ancha(0.9 milhas)
Cancún Golf Club at Pok Ta Pok(1.5 milhas)
Centro Comercial La Isla(2.3 milhas)
Playa Tortuga(2.3 milhas)
El Sol de Cancún(2.3 milhas)
Cancun, Quintana Roo (CUN-Aeroporto Internacional de Cancun)(14.8 milhas)
Aeroporto Internacional de Tulum (TQO)(111.1 milhas)
Estacionamento
Restaurante
Piscina
Serviço de quartos
Serviço de estacionamento
Balcão de turismo
Localização
Boulevard Kukulkan Km 8.5, Punta Cancún, Avenida Kukulkan, Cancún, Benito Juárez, Estado de Quintana Roo, México
Playa Gaviota Azul (0.1 milhas)
Terminal de Ferry UltraMar (0.3 milhas)
Centro de Congressos de Cancún (0.4 milhas)
Forum By The Sea Mall (0.4 milhas)
Playa Fórum (0.4 milhas)
Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancun y Punta Nizuc (0.4 milhas)
Avaliações dos hóspedes sobre Krystal Grand Cancun All Inclusive
7.4
Bom
Com base em 1.855 avaliações verificadas
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Analisando as avaliações do Krystal Grand Cancun All Inclusive, os viajantes adoram a vista para o mar e destacam a simpatia de muitos funcionários, mas relatam frustrações recorrentes com a qualidade da comida, a dificuldade de conseguir reservas em restaurantes, elevadores lentos e problemas com o ar condicionado nos quartos e áreas comuns.
Saiba maisIsto foi útil?
O que pensam os hóspedes
Analisando as avaliações do Krystal Grand Cancun All Inclusive, os viajantes adoram a vista para o mar e destacam a simpatia de muitos funcionários, mas relatam frustrações recorrentes com a qualidade da comida, a dificuldade de conseguir reservas em restaurantes, elevadores lentos e problemas com o ar condicionado nos quartos e áreas comuns.
A praia é frequentemente elogiada pela sua tranquilidade e beleza, e a localização central, próxima a lojas e à vida noturna, é uma grande vantagem. A opinião sobre o serviço é variada: muitos mencionam concierge e empregadas atenciosas, enquanto outros citam longas filas no check-in e respostas inconsistentes ou pouco prestativas. As instalações mostram sinais de desgaste, com elevadores quebrados ou muito quentes, quartos antigos, problemas de manutenção ocasionais e poucas espreguiçadeiras; o barulho do entretenimento ou de clubes próximos pode ser incômodo. No geral, espere ótimas vistas e momentos agradáveis na praia, mas ajuste suas expectativas em relação à gastronomia, manutenção e conforto.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
Praia deslumbrante e piscinas decentes (incluindo uma área com borda infinita), mas as instalações parecem desatualizadas. Muitos relatos de elevadores quebrados ou com muito calor, poucas espreguiçadeiras e fechamentos ocasionais, e sem ar condicionado em algumas áreas comuns; o entretenimento é limitado.
Avaliações dos hóspedes relacionadas
6
Huan
31 de jan. de 2025
·
A estadia foi de 2 noites
It is a waste to have such a run-down property at such a beautiful beach of Cancun. The view was great and the beach were best; however, the property really need to upgrade and renew/renovated!. I have booked the Altitude which is the newest of all three Krystal in this area and it is ashamed to say that it is out-dated with rusted! I can’t imagine what it would be like staying at the older buildings and at Krystal alone. I believe the owner/property management should think about reinvesting into this beautiful location. You are missing out on attracting more affluent customers because all your amenities are outdated even the restaurants option/choice are limited.
It is a waste to have such a run-down property at such a beautiful beach of Cancun. The view was great and the beach were best; however, the property really need to upgrade and renew/renovated!. I have booked the Altitude which is the newest of all three Krystal in this area and it is ashamed to say that it is out-dated with rusted! I can’t imagine what it would be like staying at the older buildings and at Krystal alone. I believe the owner/property management should think about reinvesting into this beautiful location. You are missing out on attracting more affluent customers because all your amenities are outdated even the restaurants option/choice are limited.
6
Luis Alberto Pérez
27 de set. de 2024
·
A estadia foi de 1 noite
Solo servía un elevador de 4 que hay , goteras por todas partes
Solo servía un elevador de 4 que hay , goteras por todas partes
8
Lindsay
5 de jan. de 2025
·
Beautiful property on a great part of the Cancún beach. The rock barrier prevents big waves making it very family friendly. The Altitude tower was pretty new and well set up. Clean, modern facilities. The restaurants had ok selection - not the best we have seen at 4 star resorts but also not bad. Service on the beach was excellent. Service in the restaurants was very slow. Resort is smaller than others in this area. Fine if you have a palapa or balibed rental on the beach. If not, the crowd at this resort claims every open chair early making it hard to find somewhere to sit until late in the day.
Beautiful property on a great part of the Cancún beach. The rock barrier prevents big waves making it very family friendly. The Altitude tower was pretty new and well set up. Clean, modern facilities. The restaurants had ok selection - not the best we have seen at 4 star resorts but also not bad. Service on the beach was excellent. Service in the restaurants was very slow. Resort is smaller than others in this area. Fine if you have a palapa or balibed rental on the beach. If not, the crowd at this resort claims every open chair early making it hard to find somewhere to sit until late in the day.
8
Lawrence Frank
30 de jun. de 2025
·
A estadia foi de 6 noites
Overall the experience was enjoyable. One major downside was the elevators. One of the elevators was out the entire week we stayed. There should be more elevators considering there are 13 floors and the resort is pretty full. Getting up and down to our rooms was more times than not difficult. There often was quite a wait and the elevators were hot and full.
Overall the experience was enjoyable. One major downside was the elevators. One of the elevators was out the entire week we stayed. There should be more elevators considering there are 13 floors and the resort is pretty full. Getting up and down to our rooms was more times than not difficult. There often was quite a wait and the elevators were hot and full.
4
Karen
10 de out. de 2025
·
A estadia foi de 5 noites
Hotel is barely a 2 stars hotel. Starting with the elevators they are supposed to have 4 but only two work properly. Also, when you check in they say they have 6 restaurants, that’s a lie they only have two “specialty restaurants “ for dinner and impossible to get a same day reservation. Only one bar for whole facility. Buffet restaurant is too small and you have to make a big line every time you want to eat. Hotel does not have A/C at the lobby/bar area. Property conditions are poor, hotels need maintenance and remodeling. Only two pools and very difficult to get sitting there. I won’t recommend this property for future staying.
Hotel is barely a 2 stars hotel. Starting with the elevators they are supposed to have 4 but only two work properly. Also, when you check in they say they have 6 restaurants, that’s a lie they only have two “specialty restaurants “ for dinner and impossible to get a same day reservation. Only one bar for whole facility. Buffet restaurant is too small and you have to make a big line every time you want to eat. Hotel does not have A/C at the lobby/bar area. Property conditions are poor, hotels need maintenance and remodeling. Only two pools and very difficult to get sitting there. I won’t recommend this property for future staying.
8
Iliana
21 de jul. de 2024
·
A estadia foi de 6 noites
Food was good. Hotel had 4 elevators and only 2 were working sometimes only one was working.
Food was good. Hotel had 4 elevators and only 2 were working sometimes only one was working.
8
Alexandre
1 de set. de 2025
·
A estadia foi de 5 noites
The quality of the service was really exceptional. The staff was extremely friendly and willing to help. The food was delicious and the swimming pool was great. The downside is the quality of the facilities. The tower is old and although the entrance atrium is really nice, there are a few things that are outdated. For instance, the elevator is slow and really hot inside. The conditions in the room were also not great. The air conditioning worked well (thanks god!), but they have a few minor items that were either run down or broken. For instance, the main large mirror had desilvering all around (black regions and spots), the lift rod of the drain stoper in the sink was broken and a few other minor things. The bottom line is that this is a great place with exceptional works and nice environment/vibe outside the room. However, if you want a luxurious room, then you will be disappointed. In any case, I highly recommend this place.
The quality of the service was really exceptional. The staff was extremely friendly and willing to help. The food was delicious and the swimming pool was great. The downside is the quality of the facilities. The tower is old and although the entrance atrium is really nice, there are a few things that are outdated. For instance, the elevator is slow and really hot inside. The conditions in the room were also not great. The air conditioning worked well (thanks god!), but they have a few minor items that were either run down or broken. For instance, the main large mirror had desilvering all around (black regions and spots), the lift rod of the drain stoper in the sink was broken and a few other minor things. The bottom line is that this is a great place with exceptional works and nice environment/vibe outside the room. However, if you want a luxurious room, then you will be disappointed. In any case, I highly recommend this place.
6
Daniel
25 de mai. de 2025
·
A estadia foi de 5 noites
Elavator was broke, hot in the elevator and lobby...if youll fix that it would be a great hotel.
Elavator was broke, hot in the elevator and lobby...if youll fix that it would be a great hotel.
8
Glenn
13 de jan. de 2026
·
A estadia foi de 7 noites
Stayed in Altitude 10th floor so wonderful view of Cancun beach. Some issues with the room but very fast service to fix it. But they have a policy that u can only reserv a sunbed 30 minutes that wasn’t followed. People put there towels before breakfast and the staff didn’t care. I had to ask them why there was no drink service at the Altitude infinity pool but at all the rest of them. They started with it after I questioned it. Best food was in the tower and the grill. Beach great gym need upgrades. The bars are boring and Moscito beach restaurant was closed. Overall a great location with great view if u choose the right room in the Atitude krystal.
Stayed in Altitude 10th floor so wonderful view of Cancun beach. Some issues with the room but very fast service to fix it. But they have a policy that u can only reserv a sunbed 30 minutes that wasn’t followed. People put there towels before breakfast and the staff didn’t care. I had to ask them why there was no drink service at the Altitude infinity pool but at all the rest of them. They started with it after I questioned it. Best food was in the tower and the grill. Beach great gym need upgrades. The bars are boring and Moscito beach restaurant was closed. Overall a great location with great view if u choose the right room in the Atitude krystal.
6
David Antonio
20 de jul. de 2024
·
A estadia foi de 6 noites
The location of the hotel was great and the beach was beautiful. The staff were very friendly and extremely willing to help with whatever you need during your stay. Those were the best parts of this hotel. Unfortunately, there seemed to be minimal to no air conditioning in the lobby, hotel room, or the main dining area. They brought a fan to our room which made a big difference so we could sleep better in the 85° room but everywhere else felt hotter and more humid indoors than it did outside. Check-in is at 3 but our room wasn’t ready until about 4:30 and we were drenched in sweat by the time we left the lobby and could get into our room only to find there was seemingly no AC there either. I had read previous reviews mentioning the same issues with AC and check-in but hoped they had been resolved in the months since they were written. Dining is a bit difficult as you need to make reservations for the restaurants. Fortunately our concierge booked our dinner reservations the day we arrived for every night of the week which was very helpful. However, we then booked daily excursions which often got back later than anticipated and we would miss our reserved time and have to go to the O restaurant buffet. On our last night we made it to our reservation at Risotto and the food was delicious and the restaurant had AC. Unfortunately, I got food poisoning and am still sick 2 days later. The hotel staff and the location are both great but the lack of AC lessened the overall experience.
The location of the hotel was great and the beach was beautiful. The staff were very friendly and extremely willing to help with whatever you need during your stay. Those were the best parts of this hotel. Unfortunately, there seemed to be minimal to no air conditioning in the lobby, hotel room, or the main dining area. They brought a fan to our room which made a big difference so we could sleep better in the 85° room but everywhere else felt hotter and more humid indoors than it did outside. Check-in is at 3 but our room wasn’t ready until about 4:30 and we were drenched in sweat by the time we left the lobby and could get into our room only to find there was seemingly no AC there either. I had read previous reviews mentioning the same issues with AC and check-in but hoped they had been resolved in the months since they were written. Dining is a bit difficult as you need to make reservations for the restaurants. Fortunately our concierge booked our dinner reservations the day we arrived for every night of the week which was very helpful. However, we then booked daily excursions which often got back later than anticipated and we would miss our reserved time and have to go to the O restaurant buffet. On our last night we made it to our reservation at Risotto and the food was delicious and the restaurant had AC. Unfortunately, I got food poisoning and am still sick 2 days later. The hotel staff and the location are both great but the lack of AC lessened the overall experience.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
A limpeza dos quartos é frequentemente elogiada e alguns hóspedes consideram a propriedade limpa, mas outros notam odores mofados ou úmidos, roupas de cama manchadas e pragas ocasionais; os sinais de desgaste da manutenção são visíveis em alguns lugares.
Avaliações dos hóspedes relacionadas
2
Remy
3 de set. de 2025
·
A estadia foi de 1 noite
IT WASN'T GOOD CHEAP HOTEL BAD FOOD PRICES FOR THIS HOTEL SHOULD BE LESS THAN A 100$ A DAY. THE ELAVATORS WERE HOT AND SLOW. THE AC IN THE ROOM WAS CONTROL TO LIKE 70%. THE TOWELS WERE STAIN. THE BLANKETS WERE STAIN.THANK GOD I ONLY STAY ONE NIGHT AND SWITCHED.
IT WASN'T GOOD CHEAP HOTEL BAD FOOD PRICES FOR THIS HOTEL SHOULD BE LESS THAN A 100$ A DAY. THE ELAVATORS WERE HOT AND SLOW. THE AC IN THE ROOM WAS CONTROL TO LIKE 70%. THE TOWELS WERE STAIN. THE BLANKETS WERE STAIN.THANK GOD I ONLY STAY ONE NIGHT AND SWITCHED.
2
Shanties
10 de ago. de 2025
·
A estadia foi de 3 noites
My family observed roaches at the food buffet and when management was notified his customer service was poor . We met with another manager the next day who tried to offer my sister a 25 minute massage but only on the condition she signed a waiver saying she wouldn’t leave a bad comment . I wouldn’t tell anyone to stay here .
My family observed roaches at the food buffet and when management was notified his customer service was poor . We met with another manager the next day who tried to offer my sister a 25 minute massage but only on the condition she signed a waiver saying she wouldn’t leave a bad comment . I wouldn’t tell anyone to stay here .
10
Ricardo
23 de fev. de 2026
·
A estadia foi de 4 noites
Room was very clean friendly staff great food
Room was very clean friendly staff great food
10
Vanessa
29 de nov. de 2025
·
A estadia foi de 5 noites
Clean room, staff and food. The wait time for dinner was too long.
Clean room, staff and food. The wait time for dinner was too long.
10
Queencie Mae
22 de set. de 2025
·
A estadia foi de 5 noites
The staff are all friendly. The food are marvelous and very tasty. I just dont like our room, you can hear the noise of the water from the pipe from other rooms. The concierge doesnt have foreign exchange but overall experience was great. Will definitely come back and recommend!
The staff are all friendly. The food are marvelous and very tasty. I just dont like our room, you can hear the noise of the water from the pipe from other rooms. The concierge doesnt have foreign exchange but overall experience was great. Will definitely come back and recommend!
2
Jazmin
1 de ago. de 2025
·
A estadia foi de 2 noites
Room not what we expected It smells a lot like humidity. Needs renovation Blankets had a funny smell and found bugs on the bed. For the food there wasn't a lot of options Needs more improvement for the price.
Room not what we expected It smells a lot like humidity. Needs renovation Blankets had a funny smell and found bugs on the bed. For the food there wasn't a lot of options Needs more improvement for the price.
8
Alexandre
1 de set. de 2025
·
A estadia foi de 5 noites
The quality of the service was really exceptional. The staff was extremely friendly and willing to help. The food was delicious and the swimming pool was great. The downside is the quality of the facilities. The tower is old and although the entrance atrium is really nice, there are a few things that are outdated. For instance, the elevator is slow and really hot inside. The conditions in the room were also not great. The air conditioning worked well (thanks god!), but they have a few minor items that were either run down or broken. For instance, the main large mirror had desilvering all around (black regions and spots), the lift rod of the drain stoper in the sink was broken and a few other minor things. The bottom line is that this is a great place with exceptional works and nice environment/vibe outside the room. However, if you want a luxurious room, then you will be disappointed. In any case, I highly recommend this place.
The quality of the service was really exceptional. The staff was extremely friendly and willing to help. The food was delicious and the swimming pool was great. The downside is the quality of the facilities. The tower is old and although the entrance atrium is really nice, there are a few things that are outdated. For instance, the elevator is slow and really hot inside. The conditions in the room were also not great. The air conditioning worked well (thanks god!), but they have a few minor items that were either run down or broken. For instance, the main large mirror had desilvering all around (black regions and spots), the lift rod of the drain stoper in the sink was broken and a few other minor things. The bottom line is that this is a great place with exceptional works and nice environment/vibe outside the room. However, if you want a luxurious room, then you will be disappointed. In any case, I highly recommend this place.
2
Gicela
29 de dez. de 2024
·
A estadia foi de 2 noites
Cuando entre huele mal a húmedo quizás por las plantas quizás pero enrealidad muy mal olor y los elevadores sucios y lentos casi no tienen variedad de comida . Y los cuartos no son como los enseńan en las fotos son horribles las cortinas parecieran de la era de los 80 viejas y amarillas los pisos con arena las paredes se miran viejas necesitan un update no recomendable quedarse aquí mejor vayan al Krystal Cancún queda al lado es más limpio que el grand krystal Cancún
Cuando entre huele mal a húmedo quizás por las plantas quizás pero enrealidad muy mal olor y los elevadores sucios y lentos casi no tienen variedad de comida . Y los cuartos no son como los enseńan en las fotos son horribles las cortinas parecieran de la era de los 80 viejas y amarillas los pisos con arena las paredes se miran viejas necesitan un update no recomendable quedarse aquí mejor vayan al Krystal Cancún queda al lado es más limpio que el grand krystal Cancún
4
Elvia Valeria
28 de out. de 2025
·
A estadia foi de 3 noites
La habitación olia mal, a humedad. No habia suficiente luz en la habitación. Los elevadores muy tardados y no habia indicaciones de donde estaban las escaleras. La concierge y recepcionista no brindaron la atencion que se esperaba ni intentaron tratar de solucionar las preguntas o incidientes que se presentaron.
La habitación olia mal, a humedad. No habia suficiente luz en la habitación. Los elevadores muy tardados y no habia indicaciones de donde estaban las escaleras. La concierge y recepcionista no brindaron la atencion que se esperaba ni intentaron tratar de solucionar las preguntas o incidientes que se presentaron.
8
VERONICA
16 de set. de 2024
·
A estadia foi de 1 noite
Excelente: personal muy amable, la señorita Nylsa del kids club amable. El animador René de la alberca entretenido en sus dinámicas. Bueno: La habitación es amplia, bonita vista parcial al mar, buenas amenidades dentro de la habitación, comida rica. Malo: Check in demasiado lento aunque fueron muy amables no deja de ser lento. Condiciones del elevador malas. El baño de nuestra habitación con limpieza deficiente con hongos en las paredes de la ducha.
Excelente: personal muy amable, la señorita Nylsa del kids club amable. El animador René de la alberca entretenido en sus dinámicas. Bueno: La habitación es amplia, bonita vista parcial al mar, buenas amenidades dentro de la habitación, comida rica. Malo: Check in demasiado lento aunque fueron muy amables no deja de ser lento. Condiciones del elevador malas. El baño de nuestra habitación con limpieza deficiente con hongos en las paredes de la ducha.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
Os quartos oferecem excelentes vistas para o mar e alguns layouts espaçosos, especialmente na Altitude. Muitos notam a decoração desatualizada, camas desconfortáveis, isolamento acústico inadequado e ar condicionado que tem dificuldades para resfriar, além de problemas de manutenção esporádicos ou atribuições incorretas de quartos.
Avaliações dos hóspedes relacionadas
10
KB
4 de nov. de 2025
·
A estadia foi de 3 noites
The room was very nice and had a great beach view but the air conditioner wasn't working well at all so the room stayed around 75 degrees F the entire stay so that was uncomfortable! Room service was great and the showers had good water pressure.
The room was very nice and had a great beach view but the air conditioner wasn't working well at all so the room stayed around 75 degrees F the entire stay so that was uncomfortable! Room service was great and the showers had good water pressure.
8
Rebecca
22 de nov. de 2025
·
A estadia foi de 5 noites
Yes amazing beach view from my room.
Yes amazing beach view from my room.
4
Kevin
3 de ago. de 2025
·
A estadia foi de 2 noites
Location of property was great. food options were okay, not the best. Beautiful property. Rooms do not get below 74 degrees and some restaurants were extremely hot
Location of property was great. food options were okay, not the best. Beautiful property. Rooms do not get below 74 degrees and some restaurants were extremely hot
6
Leigh
25 de out. de 2025
·
A estadia foi de 4 noites
The staff was great! The beach and views were spectacular! But we upgraded to a suite and some of the lights didn’t work, patio door wouldn’t lock, and the air conditioning didn’t seem to work much. And the fan only had one speed - hurricane (much needed however given the air conditioning). We dont regret upgrading given the additional amenities it provided and the mentioned inconveniences didn’t by any means ruin our trip - but they were inconveniences.
The staff was great! The beach and views were spectacular! But we upgraded to a suite and some of the lights didn’t work, patio door wouldn’t lock, and the air conditioning didn’t seem to work much. And the fan only had one speed - hurricane (much needed however given the air conditioning). We dont regret upgrading given the additional amenities it provided and the mentioned inconveniences didn’t by any means ruin our trip - but they were inconveniences.
10
Jose N
15 de out. de 2025
·
A estadia foi de 4 noites
Great stat at the altitude tower. The grand tower rooms need some updating and more soundproofing.
Great stat at the altitude tower. The grand tower rooms need some updating and more soundproofing.
8
Aubrey
8 de abr. de 2025
·
A estadia foi de 7 noites
Friendly service and buffet food was decent. What I did not like was that DJ music goes on until midnight, or later. Rooms need soundproofing. Even on the 10th floor of the altitude tower, you can hear the music bumping all day and night. Sleep was next to impossible and I don't feel rested. The wind is very strong and whips around like crazy on the balcony. The divider to the next room was broken and hit constantly against the balcony. The sliding doors were difficult to keep closed and every time you open them, a strange noise whistled in, as though an alarm were going off.
Friendly service and buffet food was decent. What I did not like was that DJ music goes on until midnight, or later. Rooms need soundproofing. Even on the 10th floor of the altitude tower, you can hear the music bumping all day and night. Sleep was next to impossible and I don't feel rested. The wind is very strong and whips around like crazy on the balcony. The divider to the next room was broken and hit constantly against the balcony. The sliding doors were difficult to keep closed and every time you open them, a strange noise whistled in, as though an alarm were going off.
8
Randall
13 de nov. de 2025
·
A estadia foi de 4 noites
Ocean view is top notch.
Ocean view is top notch.
2
Hyowon
18 de set. de 2025
·
A estadia foi de 5 noites
깨끗하고 좋지만, 원형형태로 된 구조이고 모든 객실이 가운데를 향햐 문이 있고 가운데가 뚫려있어. 1층에 바에서 나는 소음이 그대로 위로 올라와 모든 방에 골고루 전달돼. 다른 시기에는 모르겠지만 우기에는 특히 태풍 시즌에는 바람소리랑 바람에 흔들리는 창문 소리땜에 잘수가 없오
깨끗하고 좋지만, 원형형태로 된 구조이고 모든 객실이 가운데를 향햐 문이 있고 가운데가 뚫려있어. 1층에 바에서 나는 소음이 그대로 위로 올라와 모든 방에 골고루 전달돼. 다른 시기에는 모르겠지만 우기에는 특히 태풍 시즌에는 바람소리랑 바람에 흔들리는 창문 소리땜에 잘수가 없오
8
Sohui
17 de set. de 2024
·
A estadia foi de 4 noites
The air condition need to be updated it was very hot, I had to complain for them to move me to another room with a working air conditioner, I have been to this resort about 9 times because of the location of the beach but next time I may pay a little more and stay at Hyatt Ziva (next to)
The air condition need to be updated it was very hot, I had to complain for them to move me to another room with a working air conditioner, I have been to this resort about 9 times because of the location of the beach but next time I may pay a little more and stay at Hyatt Ziva (next to)
6
ALEXANDRA
13 de ago. de 2025
·
A estadia foi de 5 noites
I have stayed at several properties in Cancun and this hotel is okay at best. Room - The beds are extremely hard and uncomfortable and the AC did not go below 74 degrees. We even had maintenance come look at it. We had issues with the shower draining and the toilet constantly running that maintenance looked at as well. When we would have house keeping done - we would get 3 towels (3 people in the room) but no floor mat, hand towel or wash clothes. We would have to call daily asking for more. Restaurants - We felt like this was deceiving because not all of the restaurants are open daily and you must make reservations ahead of time for them, aside from the buffet. The food at the restaurants was okay/decent. The buffet was not good at all with very limited options. The smallest buffet I’ve seen at an all inclusive. At the buffet it was very hard to get simple things like water, coffee, maple syrup, etc. Also, the cafe does not do any coffee flavors/syrups and bars are not open until 11am. Grounds - Very dated hotel. The elevators are extremely hot and slow and the pools are just okay. They are pretty small. Staff - We had overall great experiences with staff. Kevin, Fernando and Pedro just to name a few. Overall, this hotel is not worth what we paid and we had to make the most of it.
I have stayed at several properties in Cancun and this hotel is okay at best. Room - The beds are extremely hard and uncomfortable and the AC did not go below 74 degrees. We even had maintenance come look at it. We had issues with the shower draining and the toilet constantly running that maintenance looked at as well. When we would have house keeping done - we would get 3 towels (3 people in the room) but no floor mat, hand towel or wash clothes. We would have to call daily asking for more. Restaurants - We felt like this was deceiving because not all of the restaurants are open daily and you must make reservations ahead of time for them, aside from the buffet. The food at the restaurants was okay/decent. The buffet was not good at all with very limited options. The smallest buffet I’ve seen at an all inclusive. At the buffet it was very hard to get simple things like water, coffee, maple syrup, etc. Also, the cafe does not do any coffee flavors/syrups and bars are not open until 11am. Grounds - Very dated hotel. The elevators are extremely hot and slow and the pools are just okay. They are pretty small. Staff - We had overall great experiences with staff. Kevin, Fernando and Pedro just to name a few. Overall, this hotel is not worth what we paid and we had to make the most of it.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
Muitos funcionários são simpáticos e prestativos, com concierges frequentemente elogiados por organizarem reservas. Outros tiveram problemas com o check-in lento, erros nas reservas e, por vezes, atendimento rude ou insatisfatório.
Avaliações dos hóspedes relacionadas
6
maria
24 de nov. de 2025
·
A estadia foi de 2 noites
Mi experiencia en el hotel Mi estancia tuvo aspectos positivos: la ubicación es excelente, las instalaciones son muy limpias y el servicio del personal, en general, fue muy bueno. Además, el restaurante de ceviches, el snack y el bar de la alberca estuvieron exquisitos y ofrecieron una experiencia mucho mejor que el resto. Sin embargo, el check-in fue un completo desastre. Esperamos 1 hora y 42 minutos, y aun así la habitación no estaba lista. Terminamos recibiéndola hasta las 3:15 pm, después de hacer otra fila y esperar 38 minutos adicionales. Muy mala experiencia para empezar unas vacaciones. Los restaurantes principales fueron incluso peor. Tuvimos que esperar una hora para obtener mesa y luego 42 minutos para que nos atendieran. La comida llegó fría y, en mi caso, incluso cruda. Le comenté al mesero que la carne no estaba término medio, sino cruda; se la llevó y la regresó igual. El puré de papas que acompañaba el plato también estaba frío y con mala consistencia. En el restaurante The Grill la espera fue menor, pero la comida volvió a llegar fría, y los tacos dorados no tenían nada que ver con lo esperado. Es una lástima, porque anteriormente me había hospedado en el otro hotel Krystal y la experiencia fue muy buena. Esta vez elegimos el Krystal Grand pensando que sería aún mejor, pero ocurrió lo contrario. Espero que tomen esto como una crítica constructiva, porque realmente tienen puntos fuertes, pero deben mejorar urgentemente la organización, tiempos de espera.
Mi experiencia en el hotel Mi estancia tuvo aspectos positivos: la ubicación es excelente, las instalaciones son muy limpias y el servicio del personal, en general, fue muy bueno. Además, el restaurante de ceviches, el snack y el bar de la alberca estuvieron exquisitos y ofrecieron una experiencia mucho mejor que el resto. Sin embargo, el check-in fue un completo desastre. Esperamos 1 hora y 42 minutos, y aun así la habitación no estaba lista. Terminamos recibiéndola hasta las 3:15 pm, después de hacer otra fila y esperar 38 minutos adicionales. Muy mala experiencia para empezar unas vacaciones. Los restaurantes principales fueron incluso peor. Tuvimos que esperar una hora para obtener mesa y luego 42 minutos para que nos atendieran. La comida llegó fría y, en mi caso, incluso cruda. Le comenté al mesero que la carne no estaba término medio, sino cruda; se la llevó y la regresó igual. El puré de papas que acompañaba el plato también estaba frío y con mala consistencia. En el restaurante The Grill la espera fue menor, pero la comida volvió a llegar fría, y los tacos dorados no tenían nada que ver con lo esperado. Es una lástima, porque anteriormente me había hospedado en el otro hotel Krystal y la experiencia fue muy buena. Esta vez elegimos el Krystal Grand pensando que sería aún mejor, pero ocurrió lo contrario. Espero que tomen esto como una crítica constructiva, porque realmente tienen puntos fuertes, pero deben mejorar urgentemente la organización, tiempos de espera.
2
Modupe
24 de nov. de 2025
·
A estadia foi de 3 noites
My stay was at the Altitude which was supposedly their luxury class. The room was bare, no table clock and even though i booked a king sized bed. I was given a room with two doube beds. The staff were disorganized and uncordinated. There's no room service menu even on their app. And the food choices were nonexistent. For a hotel that touts luxury on their website, this is the worst hotel ive ever stayed in. I don't recommend this and will definitely not be staying there in future.
My stay was at the Altitude which was supposedly their luxury class. The room was bare, no table clock and even though i booked a king sized bed. I was given a room with two doube beds. The staff were disorganized and uncordinated. There's no room service menu even on their app. And the food choices were nonexistent. For a hotel that touts luxury on their website, this is the worst hotel ive ever stayed in. I don't recommend this and will definitely not be staying there in future.
2
Drew
20 de fev. de 2025
·
A estadia foi de 3 noites
Scam! The resort is in a great location and some of the staff is awesome. I left feeling taken advantage of. When I was leaving they said I needed to check out to be able to leave and stated my daughter was not on the reservation, when she clearly was. It was stated on Expedia. They said I owed $600USD to be able to leave the said $400. I kept refusing and asked for a manager. Finally after a heated debate, having them go through my phone I paid the $400 to be able to leave. I was close to missing my flight and missed the shuttle scheduled and had to get a taxi. It was an awful experience. It seemed they do this often but its when people are leaving so nobody sees it.
Scam! The resort is in a great location and some of the staff is awesome. I left feeling taken advantage of. When I was leaving they said I needed to check out to be able to leave and stated my daughter was not on the reservation, when she clearly was. It was stated on Expedia. They said I owed $600USD to be able to leave the said $400. I kept refusing and asked for a manager. Finally after a heated debate, having them go through my phone I paid the $400 to be able to leave. I was close to missing my flight and missed the shuttle scheduled and had to get a taxi. It was an awful experience. It seemed they do this often but its when people are leaving so nobody sees it.
10
Shareny
12 de nov. de 2025
·
A estadia foi de 7 noites
vamos cada año, en esta ocasión fuimos a la torre altitude y amamos!! El personal como siempre súper amable. Janer, siempre atento. Todos en general son muy amables siempre. Algunos ya nos ubican y eso se agradece. Fer, la persona que atiende en la playa, siempre súper atento y amable, como cada año. Seguro el próximo año (espero antes) regresaremos.
vamos cada año, en esta ocasión fuimos a la torre altitude y amamos!! El personal como siempre súper amable. Janer, siempre atento. Todos en general son muy amables siempre. Algunos ya nos ubican y eso se agradece. Fer, la persona que atiende en la playa, siempre súper atento y amable, como cada año. Seguro el próximo año (espero antes) regresaremos.
2
Medoune
11 de set. de 2025
·
A estadia foi de 3 noites
An error was made on our reservation and they refused to make the change to allow us to stay. Instead, they wanted to charge us an extra $300 per night for 3 nights. Keep in mind we flew from the U.S. and were forced to book a different hotel for the remainder of our stay.They also refused to give us back the deposit we paid. They did not want to work with us at all. They just wanted more money. Terrible service. Zero accomodations made for the mistake made on the reservation.
An error was made on our reservation and they refused to make the change to allow us to stay. Instead, they wanted to charge us an extra $300 per night for 3 nights. Keep in mind we flew from the U.S. and were forced to book a different hotel for the remainder of our stay.They also refused to give us back the deposit we paid. They did not want to work with us at all. They just wanted more money. Terrible service. Zero accomodations made for the mistake made on the reservation.
10
Sebastian
23 de mar. de 2025
·
We put a lot of time and effort into going on this vacation that was much needed for my family and I. Everything about our experience was amazing! Griselle, the property manager made sure that we were satisfied and had a great vacation. Our housekeeper, Reyna was the best. Our room was spotless every day. The concierge staff downstairs also was very helpful especially Mariana, she was very kind and sincere. All of the servers were amazing and attentive at all venues, (pool, cabanas, restaurants, etc.) Variety of food options that were all great. It does take a while to get dinner so keep that in mind, if you have kids tell them you want their food sooner rather than later and they will accommodate. Staying at the altitude building will give you a better experience. The room service is nice to have. Also, keep in mind you should be tipping the staff, this is how they make a living. Get up early if you want umbrella and chairs on the beach. A day with the cabana was a wonderful experience and very relaxing. Muchimas gracias a todos. Nos va a regresar in el futuro :)
We put a lot of time and effort into going on this vacation that was much needed for my family and I. Everything about our experience was amazing! Griselle, the property manager made sure that we were satisfied and had a great vacation. Our housekeeper, Reyna was the best. Our room was spotless every day. The concierge staff downstairs also was very helpful especially Mariana, she was very kind and sincere. All of the servers were amazing and attentive at all venues, (pool, cabanas, restaurants, etc.) Variety of food options that were all great. It does take a while to get dinner so keep that in mind, if you have kids tell them you want their food sooner rather than later and they will accommodate. Staying at the altitude building will give you a better experience. The room service is nice to have. Also, keep in mind you should be tipping the staff, this is how they make a living. Get up early if you want umbrella and chairs on the beach. A day with the cabana was a wonderful experience and very relaxing. Muchimas gracias a todos. Nos va a regresar in el futuro :)
2
Juan
6 de nov. de 2025
·
A estadia foi de 3 noites
Second time staying here but never again. Only good thing is the location, Ramon at the front desk was possibly the worst/ most rude receptionist I’ve ever dealt with. Before we even checked in, he had basically already ruin the trip. He was very rude, we arrived at 10am and attempted to check in early, willing to pay the $150 for early check in. And he said that was not an option for us, and basically told us to just come back at 3pm because they will not get our room ready before then.
Second time staying here but never again. Only good thing is the location, Ramon at the front desk was possibly the worst/ most rude receptionist I’ve ever dealt with. Before we even checked in, he had basically already ruin the trip. He was very rude, we arrived at 10am and attempted to check in early, willing to pay the $150 for early check in. And he said that was not an option for us, and basically told us to just come back at 3pm because they will not get our room ready before then.
8
Noe
14 de nov. de 2025
·
A estadia foi de 4 noites
Rodrigo was the best concierge. Everything he promised was delivered. A man of his word
Rodrigo was the best concierge. Everything he promised was delivered. A man of his word
10
Andrea
16 de nov. de 2025
·
A estadia foi de 6 noites
Everything was perfect. Reyna did a great job.
Everything was perfect. Reyna did a great job.
8
Guillermo
12 de jun. de 2025
·
A estadia foi de 2 noites
The reception is VERY slow for check in and out
The reception is VERY slow for check in and out
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Localização à beira-mar com águas calmas é amplamente elogiada, e a propriedade é acessível a pé a vida noturna, compras e transportes como a balsa. Boa base para explorar a Zona Hoteleira.
Avaliações dos hóspedes relacionadas
8
Jose
3 de ago. de 2025
·
A estadia foi de 7 noites
Great location, beautiful beach. Rosamaria was very nice and helpful concierge. She booked a dinner reservation for my fam and helped with our transportation reservation. Also, she was able to arrange a late check out. All staff was very friendly. Overall, everything was good and my family and I had a great vacation.
Great location, beautiful beach. Rosamaria was very nice and helpful concierge. She booked a dinner reservation for my fam and helped with our transportation reservation. Also, she was able to arrange a late check out. All staff was very friendly. Overall, everything was good and my family and I had a great vacation.
10
Karin
5 de abr. de 2025
·
A estadia foi de 5 noites
This was our first time traveling to Cancun and we loved staying at the Krystal Grand Cancun. The staff was very friendly and helpful and our room was very clean and comfortable. The beach area was clean and we loved the Bali bed we used one of the days. Overall it was a great trip!
This was our first time traveling to Cancun and we loved staying at the Krystal Grand Cancun. The staff was very friendly and helpful and our room was very clean and comfortable. The beach area was clean and we loved the Bali bed we used one of the days. Overall it was a great trip!
10
angela
4 de nov. de 2025
·
A estadia foi de 3 noites
Very nice clean property and great location for calm beach
Very nice clean property and great location for calm beach
8
SAUL
11 de jun. de 2025
·
A estadia foi de 6 noites
Great location and great service.
Great location and great service.
10
julio
8 de abr. de 2025
·
A estadia foi de 2 noites
muy buena ubicada y buen servicio y una vista maravillosa
muy buena ubicada y buen servicio y una vista maravillosa
10
Oscar
17 de nov. de 2024
·
A estadia foi de 2 noites
This hotel has one of the best views of Cancun at the room we stayed overlooking the ocean. We stayed here for two nights before going to another hotel but this one has better views by far. It’s about a 7 minute walk from the night clubs and Coco Bongo… the location of this place is perfect. Also, great people working at this place.
This hotel has one of the best views of Cancun at the room we stayed overlooking the ocean. We stayed here for two nights before going to another hotel but this one has better views by far. It’s about a 7 minute walk from the night clubs and Coco Bongo… the location of this place is perfect. Also, great people working at this place.
10
Yang
1 de jul. de 2025
·
A estadia foi de 2 noites
The hotel is relatively new, with complete facilities, and excellent options for dining, entertainment, and leisure. The staff are all very nice, especially the manager. The price is reasonable, and transportation is convenient, with the ferry terminal being very close to the hotel. I highly recommend this hotel.
The hotel is relatively new, with complete facilities, and excellent options for dining, entertainment, and leisure. The staff are all very nice, especially the manager. The price is reasonable, and transportation is convenient, with the ferry terminal being very close to the hotel. I highly recommend this hotel.
8
Sohui
17 de set. de 2024
·
A estadia foi de 4 noites
The air condition need to be updated it was very hot, I had to complain for them to move me to another room with a working air conditioner, I have been to this resort about 9 times because of the location of the beach but next time I may pay a little more and stay at Hyatt Ziva (next to)
The air condition need to be updated it was very hot, I had to complain for them to move me to another room with a working air conditioner, I have been to this resort about 9 times because of the location of the beach but next time I may pay a little more and stay at Hyatt Ziva (next to)
8
Alejandro
9 de ago. de 2024
·
A estadia foi de 5 noites
La propiedad tiene una posición muy buena porque está cerca de todas las áreas de interés, tiendas, ferry, clubes nocturnos. Pero el hotel como tal, no me gustó que 1 elevador de 4 estuviese funcionando, como pueden imaginar las líneas para poder entrar al elevador eran muy largas y se tardaba uno más de 10 minutos en poder llegar a la habitación, y una vez dentro del elevador saturado de personas el calor era insoportable y claustrofóbico. El aire acondicionado de las habitaciones funcionaba intermitente, el calor en las áreas comunes es sofocantes. El buffet no es variado por no decir que la variedad de alimentos era muy limitada, NO HELADO en un país tan caluroso es incomprensible. El hotel tiene acceso a una playa maravillosa eso
La propiedad tiene una posición muy buena porque está cerca de todas las áreas de interés, tiendas, ferry, clubes nocturnos. Pero el hotel como tal, no me gustó que 1 elevador de 4 estuviese funcionando, como pueden imaginar las líneas para poder entrar al elevador eran muy largas y se tardaba uno más de 10 minutos en poder llegar a la habitación, y una vez dentro del elevador saturado de personas el calor era insoportable y claustrofóbico. El aire acondicionado de las habitaciones funcionaba intermitente, el calor en las áreas comunes es sofocantes. El buffet no es variado por no decir que la variedad de alimentos era muy limitada, NO HELADO en un país tan caluroso es incomprensible. El hotel tiene acceso a una playa maravillosa eso
8
Evelin
7 de mar. de 2025
·
A estadia foi de 5 noites
The best thing was the beach and stopping store walking distance.
The best thing was the beach and stopping store walking distance.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
As opiniões são mistas: alguns apreciaram os restaurantes especializados como Ayami ou The Grill e as opções de café da manhã, mas muitos relatam variedade limitada no buffet, longas esperas e dificuldades para conseguir reservas, fechamentos ocasionais e bebidas fracas ou diluídas; alguns mencionam preocupações com a segurança alimentar.
Avaliações dos hóspedes relacionadas
6
maria
24 de nov. de 2025
·
A estadia foi de 2 noites
Mi experiencia en el hotel Mi estancia tuvo aspectos positivos: la ubicación es excelente, las instalaciones son muy limpias y el servicio del personal, en general, fue muy bueno. Además, el restaurante de ceviches, el snack y el bar de la alberca estuvieron exquisitos y ofrecieron una experiencia mucho mejor que el resto. Sin embargo, el check-in fue un completo desastre. Esperamos 1 hora y 42 minutos, y aun así la habitación no estaba lista. Terminamos recibiéndola hasta las 3:15 pm, después de hacer otra fila y esperar 38 minutos adicionales. Muy mala experiencia para empezar unas vacaciones. Los restaurantes principales fueron incluso peor. Tuvimos que esperar una hora para obtener mesa y luego 42 minutos para que nos atendieran. La comida llegó fría y, en mi caso, incluso cruda. Le comenté al mesero que la carne no estaba término medio, sino cruda; se la llevó y la regresó igual. El puré de papas que acompañaba el plato también estaba frío y con mala consistencia. En el restaurante The Grill la espera fue menor, pero la comida volvió a llegar fría, y los tacos dorados no tenían nada que ver con lo esperado. Es una lástima, porque anteriormente me había hospedado en el otro hotel Krystal y la experiencia fue muy buena. Esta vez elegimos el Krystal Grand pensando que sería aún mejor, pero ocurrió lo contrario. Espero que tomen esto como una crítica constructiva, porque realmente tienen puntos fuertes, pero deben mejorar urgentemente la organización, tiempos de espera.
Mi experiencia en el hotel Mi estancia tuvo aspectos positivos: la ubicación es excelente, las instalaciones son muy limpias y el servicio del personal, en general, fue muy bueno. Además, el restaurante de ceviches, el snack y el bar de la alberca estuvieron exquisitos y ofrecieron una experiencia mucho mejor que el resto. Sin embargo, el check-in fue un completo desastre. Esperamos 1 hora y 42 minutos, y aun así la habitación no estaba lista. Terminamos recibiéndola hasta las 3:15 pm, después de hacer otra fila y esperar 38 minutos adicionales. Muy mala experiencia para empezar unas vacaciones. Los restaurantes principales fueron incluso peor. Tuvimos que esperar una hora para obtener mesa y luego 42 minutos para que nos atendieran. La comida llegó fría y, en mi caso, incluso cruda. Le comenté al mesero que la carne no estaba término medio, sino cruda; se la llevó y la regresó igual. El puré de papas que acompañaba el plato también estaba frío y con mala consistencia. En el restaurante The Grill la espera fue menor, pero la comida volvió a llegar fría, y los tacos dorados no tenían nada que ver con lo esperado. Es una lástima, porque anteriormente me había hospedado en el otro hotel Krystal y la experiencia fue muy buena. Esta vez elegimos el Krystal Grand pensando que sería aún mejor, pero ocurrió lo contrario. Espero que tomen esto como una crítica constructiva, porque realmente tienen puntos fuertes, pero deben mejorar urgentemente la organización, tiempos de espera.
8
Cisilee A
28 de set. de 2025
·
A estadia foi de 5 noites
Everything was great except a couple things. The hot water in the shower was never warm enough. The food needs ALOT of improvement. I mean ALOT!
Everything was great except a couple things. The hot water in the shower was never warm enough. The food needs ALOT of improvement. I mean ALOT!
2
Shanties
10 de ago. de 2025
·
A estadia foi de 3 noites
My family observed roaches at the food buffet and when management was notified his customer service was poor . We met with another manager the next day who tried to offer my sister a 25 minute massage but only on the condition she signed a waiver saying she wouldn’t leave a bad comment . I wouldn’t tell anyone to stay here .
My family observed roaches at the food buffet and when management was notified his customer service was poor . We met with another manager the next day who tried to offer my sister a 25 minute massage but only on the condition she signed a waiver saying she wouldn’t leave a bad comment . I wouldn’t tell anyone to stay here .
2
Samantha
29 de jul. de 2025
·
A estadia foi de 7 noites
We recently left after staying for a week. I had paid more to stay at Altitude. What a joke. Only one option for breakfast and dinner where there was minimal options and food was cold. One night the meat options were not even cooked. For lunch you have the same buffet which I never went and then two little food huts by pool that served the standard taco, quesadillas, Mexican hotdog or hamburger. The service at the pool was very slow. Had to change my room because the ac wouldn’t go below 78. Changed rooms and it wouldn’t go below 74! Shower had hair from a previous stay. The lobby had no ac. I was unable to go to French restaurant, use my day bed voucher or the infinity pool that is offered to Altitude guests because my daughter was only 16. Every night we went out for dinner because the food was horrible. I will never come back. Worst stay ever.
We recently left after staying for a week. I had paid more to stay at Altitude. What a joke. Only one option for breakfast and dinner where there was minimal options and food was cold. One night the meat options were not even cooked. For lunch you have the same buffet which I never went and then two little food huts by pool that served the standard taco, quesadillas, Mexican hotdog or hamburger. The service at the pool was very slow. Had to change my room because the ac wouldn’t go below 78. Changed rooms and it wouldn’t go below 74! Shower had hair from a previous stay. The lobby had no ac. I was unable to go to French restaurant, use my day bed voucher or the infinity pool that is offered to Altitude guests because my daughter was only 16. Every night we went out for dinner because the food was horrible. I will never come back. Worst stay ever.
8
Roberto
15 de out. de 2025
·
A estadia foi de 4 noites
a lot of space in the room, also the bathroom; the hotel is very clean and the food is ok. Reservations in the restaurants are a nightmare, with the app. pool is ok and the beach is great
a lot of space in the room, also the bathroom; the hotel is very clean and the food is ok. Reservations in the restaurants are a nightmare, with the app. pool is ok and the beach is great
6
Raydel
12 de out. de 2025
·
A estadia foi de 4 noites
Very nice hotel and beach view. The food needs a major overhaul.
Very nice hotel and beach view. The food needs a major overhaul.
8
Jenel
31 de jul. de 2025
·
A estadia foi de 3 noites
Great hotel but food was not very good!
Great hotel but food was not very good!
8
Alexandre
1 de set. de 2025
·
A estadia foi de 5 noites
The quality of the service was really exceptional. The staff was extremely friendly and willing to help. The food was delicious and the swimming pool was great. The downside is the quality of the facilities. The tower is old and although the entrance atrium is really nice, there are a few things that are outdated. For instance, the elevator is slow and really hot inside. The conditions in the room were also not great. The air conditioning worked well (thanks god!), but they have a few minor items that were either run down or broken. For instance, the main large mirror had desilvering all around (black regions and spots), the lift rod of the drain stoper in the sink was broken and a few other minor things. The bottom line is that this is a great place with exceptional works and nice environment/vibe outside the room. However, if you want a luxurious room, then you will be disappointed. In any case, I highly recommend this place.
The quality of the service was really exceptional. The staff was extremely friendly and willing to help. The food was delicious and the swimming pool was great. The downside is the quality of the facilities. The tower is old and although the entrance atrium is really nice, there are a few things that are outdated. For instance, the elevator is slow and really hot inside. The conditions in the room were also not great. The air conditioning worked well (thanks god!), but they have a few minor items that were either run down or broken. For instance, the main large mirror had desilvering all around (black regions and spots), the lift rod of the drain stoper in the sink was broken and a few other minor things. The bottom line is that this is a great place with exceptional works and nice environment/vibe outside the room. However, if you want a luxurious room, then you will be disappointed. In any case, I highly recommend this place.
8
Jennefer
27 de mar. de 2025
·
A estadia foi de 5 noites
The place is very clean, the beach is beautiful, the staff are kind- but I think everyone can agree the food is ordinary at best. The place advertises 5 restaurants, but every night one is closed which causes big lineups and/ or bad dinner service. I wouldn’t come here if you are looking for 5 star food. Everything else was great.
The place is very clean, the beach is beautiful, the staff are kind- but I think everyone can agree the food is ordinary at best. The place advertises 5 restaurants, but every night one is closed which causes big lineups and/ or bad dinner service. I wouldn’t come here if you are looking for 5 star food. Everything else was great.
8
Alex
8 de jul. de 2025
·
A estadia foi de 7 noites
The staff at the pool bar and beach bar were very friendly. They did a good job preparing the drinks in good timing. The staff at the restaurants were good as well. The housekeeping staff did an excellent job at keeping our room nice and clean too. The only thing we didn’t like was the food choices. We wished the property had more authentic Mexican food there vs mostly international type foods.
The staff at the pool bar and beach bar were very friendly. They did a good job preparing the drinks in good timing. The staff at the restaurants were good as well. The housekeeping staff did an excellent job at keeping our room nice and clean too. The only thing we didn’t like was the food choices. We wished the property had more authentic Mexican food there vs mostly international type foods.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
6
Regina
semana passada
·
A estadia foi de 4 noites
Cafe da manha ruim. O serviço do hotel em geral é péssimo. Camareiras nao colocam as toalhas necessárias no quarto, ficamos 3 dias sem toalha de rosto e nao adianta reclamar. Os restaurantes do jantar a comida é boa, mas o almoço é buffet péssimo. Os garçons nao lhe atendem, faltam facas, garfos etc nas mesas. Os copos de bebidas são de plástico reaproveitavel e se você pede água, notadamente o copo vem com cheiro de tequila porque nao foi lavado direito. A única coisa boa neste hotel é a praia que é maravilhosa.
Cafe da manha ruim. O serviço do hotel em geral é péssimo. Camareiras nao colocam as toalhas necessárias no quarto, ficamos 3 dias sem toalha de rosto e nao adianta reclamar. Os restaurantes do jantar a comida é boa, mas o almoço é buffet péssimo. Os garçons nao lhe atendem, faltam facas, garfos etc nas mesas. Os copos de bebidas são de plástico reaproveitavel e se você pede água, notadamente o copo vem com cheiro de tequila porque nao foi lavado direito. A única coisa boa neste hotel é a praia que é maravilhosa.
10
Vivian
5 de ago. de 2026
·
A estadia foi de 3 noites
Excelente estadia! Quarto com vista mar e piscinas com temperatura adequada, as instalações são boas e a recepcionista Salma, foi muito atenciosa e prestativa. Melhoria seria na parte de Buffet de almoço e jantar com mais variedades. A localização do hotel é excelente e a praia maravilhosa, água quentinha e calma, ideal para crianças.
Excelente estadia! Quarto com vista mar e piscinas com temperatura adequada, as instalações são boas e a recepcionista Salma, foi muito atenciosa e prestativa. Melhoria seria na parte de Buffet de almoço e jantar com mais variedades. A localização do hotel é excelente e a praia maravilhosa, água quentinha e calma, ideal para crianças.
10
KARLA
14 de jun. de 2026
·
A estadia foi de 8 noites
A nossa estadia no Altitude Krystal foi maravilhosa!! A vista do quarto é deslumbrante, a praia é calma, com um mar transparente e com uma temperatura da água ótima. Ficar no Altitude fez toda a diferença, pois tivemos um tratamento VIP, desde a arrumação do quarto até o atendimento na praia, na piscina e no café da manhã. Os restaurantes também são muito bons, comida deliciosa e funcionários super atenciosos. Voltaria com certeza!!
A nossa estadia no Altitude Krystal foi maravilhosa!! A vista do quarto é deslumbrante, a praia é calma, com um mar transparente e com uma temperatura da água ótima. Ficar no Altitude fez toda a diferença, pois tivemos um tratamento VIP, desde a arrumação do quarto até o atendimento na praia, na piscina e no café da manhã. Os restaurantes também são muito bons, comida deliciosa e funcionários super atenciosos. Voltaria com certeza!!
10
Marilia
10 de jun. de 2026
·
A estadia foi de 6 noites
Custo benefício fantástico. Comida maravilhosa. Instalações limpas e em ótimo estado, porém o hotel deixa um pouco a desejar em relação ao serviço. A equipe é muito cordial e educada mas um pouco sobrecarregada.
Custo benefício fantástico. Comida maravilhosa. Instalações limpas e em ótimo estado, porém o hotel deixa um pouco a desejar em relação ao serviço. A equipe é muito cordial e educada mas um pouco sobrecarregada.
10
Janaina
25 de mai. de 2026
·
A estadia foi de 4 noites
O hotel é muito limpo, com várias atividades, comida excelente, camas confortáveis. O staff é muito solícito e, a maioria, bem simpática! Destaque para o Félix, que atende na piscina, o Barman da piscina, Ernesto que serve o café e o Zacarias que atende no restaurante. Fomos muito bem recebidos e a experiência foi sensacional! O quarto que ficamos era antigo, mas os móveis estavam bem conservados.
O hotel é muito limpo, com várias atividades, comida excelente, camas confortáveis. O staff é muito solícito e, a maioria, bem simpática! Destaque para o Félix, que atende na piscina, o Barman da piscina, Ernesto que serve o café e o Zacarias que atende no restaurante. Fomos muito bem recebidos e a experiência foi sensacional! O quarto que ficamos era antigo, mas os móveis estavam bem conservados.
Políticas da propriedade
Check-in
Check-out
De 15:00 a 23:59
Antes das 12:00
Alguma questão?
As respostas instantâneas da IA são baseadas nas informações do hotel
Preços para as próximas datas
setembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
outubro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
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Mais barato
Mais caro
Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-09-18: 207.0353688430786USD
- 2026-09-19: 199.49005365371704USD
- 2026-09-20: 199.96172897338866USD
- 2026-09-21: 199.96172897338866USD
- 2026-09-22: 199.99145736694334USD
- 2026-09-23: 201.9158449935913USD
- 2026-09-24: 199.96172897338866USD
- 2026-09-25: 199.27624059677123USD
- 2026-09-26: 203.97960199356078USD
- 2026-09-27: 199.39394470214842USD
- 2026-09-28: 200.28506031036375USD
- 2026-09-29: 199.96172897338866USD
- 2026-09-30: 203.97960199356078USD
- 2026-10-01: 203.8857717514038USD
- 2026-10-02: 199.96888061523435USD
- 2026-10-03: 201.39167171478272USD
- 2026-10-04: 219.74392404556272USD
- 2026-10-05: 237.508409576416USD
- 2026-10-06: 240.12321109771727USD
- 2026-10-07: 240.55486877441405USD
- 2026-10-08: 241.3447045135498USD
- 2026-10-09: 241.3447045135498USD
- 2026-10-10: 236.36081645965575USD
- 2026-10-11: 205.04454807281493USD
- 2026-10-12: 236.36081645965575USD
- 2026-10-13: 245.1961441040039USD
- 2026-10-14: 238.06392387390136USD
- 2026-10-15: 258.00706594467164USD
- 2026-10-16: 244.61153244018553USD
- 2026-10-17: 242.31324365615842USD
- 2026-10-18: 200.29506910324096USD
- 2026-10-19: 200.29506910324096USD
- 2026-10-20: 204.3628984451294USD
- 2026-10-21: 204.3628984451294USD
- 2026-10-22: 215.11768819808958USD
- 2026-10-23: 205.04454807281493USD
- 2026-10-24: 240.36811977386472USD
- 2026-10-25: 240.36811977386472USD
- 2026-10-26: 260.0736450386047USD
- 2026-10-27: 254.12281293869017USD
- 2026-10-28: 254.966741733551USD
- 2026-10-29: 259.13232770919797USD
- 2026-10-30: 254.966741733551USD
- 2026-10-31: 254.966741733551USD
- 2026-11-01: 263.15728225708006USD
- 2026-11-02: 258.40098468780513USD
- 2026-11-03: 262.7421014022827USD
- 2026-11-04: 282.91407848358153USD
- 2026-11-05: 289.38428104400634USD
- 2026-11-06: 284.74260255813596USD
- 2026-11-07: 289.38428104400634USD
- 2026-11-08: 275.42201498031613USD
- 2026-11-09: 264.0336563682556USD
- 2026-11-10: 262.7421014022827USD
- 2026-11-11: 264.0336563682556USD
- 2026-11-12: 262.7421014022827USD
- 2026-11-13: 257.97938838958737USD
- 2026-11-14: 280.5936686897278USD
- 2026-11-15: 257.9722367477417USD
- 2026-11-16: 264.0336563682556USD
- 2026-11-17: 263.15728225708006USD
- 2026-11-18: 264.0336563682556USD
Os funcionários da receção irão receber os clientes à chegada. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- Este alojamento aceita cartões de crédito; não se aceita numerário
- É possível efetuar transações sem numerário
- O alojamento dispõe dos seguintes elementos de segurança: extintor, detetor de fumo, sistema de segurança e kit de primeiros socorros.
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- O acesso à piscina infinita está disponível apenas para os hóspedes alojados na Altitude Tower.
- Terá de efetuar uma reserva se quiser desfrutar de massagens ou aceder a tratamentos de spa. As reservas poderão ser efetuadas contactando Este hotel antes da chegada, utilizando as informações que constam na sua confirmação de reserva.
- Apenas é permitido o acesso aos quartos a clientes registados.
- O alojamento dispõe de quartos contíguos/comunicantes, sujeitos a disponibilidade. Contacte diretamente o alojamento através do número de telefone incluído na confirmação de reserva.
- Algumas instalações poderão ter acesso restrito. Contacte o alojamento para obter mais informações, utilizando os contactos que constam na sua confirmação de reserva.
- Não são permitidos animais de estimação neste alojamento, incluindo animais de assistência.
- Disponibilização de opções de pagamento sem numerário em todas as transações.
Cortesias mais populares
Estacionamento
Restaurante
Piscina
Serviço de quartos
Serviço de estacionamento
Balcão de turismo
Geral
Serviço de quartos
Restaurante
Quartos de não fumadores
Sauna
Massagem
Spa/Health club
Cabeleireiro/Salão de beleza
Tratamentos de beleza
Clube para crianças
Bar junto à piscina
Área de piquenique/Mesas
Pequeno-almoço no quarto
Sala familiar
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Serviços
Balcão de turismo
Limpeza a seco
Babysitting/Serviço para crianças
Serviços de limpeza
Instalações para banquetes
Câmbio de moeda
Cofre
Caixa ATM/Multibanco
Depósito de bagagem
Área designada para fumadores
Lavagem de roupa própria
24-Hour Front Desk
Concierge Services
Atividades
Piscina
Jardim
Campo de golfe (na proximidade)
Praia (na proximidade)
Mergulho
Windsurf
Bilhar
Parque infantil
Piscina para crianças
Piscina exterior
Música ao vivo
Evening Entertainment
Pool (Infinity)
Mobiliário de exterior
Pool (Seasonal Outdoor)
Terraço
Fitness Center (nearby)
Estacionamento
Estacionamento
Serviço de estacionamento
Estacionamento gratuito
Parking (Limited)
Parking Onsite
Internet
Wi-fi gratuito