Four seasons Mountain Chalet close to ski resorts

I normally i don’t leave any bad comments but this time I really had to and let other guests know what to expect so theirs vacation doesn’t get ruined.First of all their entertainment room is in the basement and it gets flooded. So don’t expect you can use it all the time. During our stay it was flooded twice and the 2nd time no one cane to clean it up. When we arrived the dishes were dirty so we had to wash the and the cooking pots are very old and unusable. We used one pot and one fry pan to cook for 10ppl. So if you are planning to prepare meal there bring or buy some. If it snows a lot at night you probably won’t be able to leave the driveway until mid day or sometimes at night because their snow cleaner crew starts very late. We noticed house in front of us was cleaned early un the morning and was wondering why ours doesn’t get cleaned. We noticed they cleaned it at around 3-5pm.So we had to ask the guy who was cleaning in front of the house to clean our driveway so we can go do activities. We missed one because we weren’t able to leave.We had power outage 3 times. Which was not addressed on vrbo but i saw written notice in the house. They did not have enough flash lights or lights to use for everyone and because power outage was all night it was freezing in the morning. I wish they had better supplies for that. Overall I wouldn’t book again at all

Our host was in constant contact and always helpful. The place was as advertised. Nice.