Easy Access to UT Campus! Shared Pool + Parking

The unit was a bit smaller than expected but accomodated our small group. The unit was clean and well furnished. However, the pool was too dirty to enjoy. Communication with the host was good and the location was fine for our needs.

The Only problem I had was no being able to access the property manual. Couldn’t work the tv. Other then that it was easy and Convenient to where I was going. Would stay there again

I was sent the wrong door code for a two-night stay set to begin on Friday night, the 11th. I arrived with my S.O. and when we couldn't get into the apartment, we tried calling management twice to no avail. I saw there was a number provided I could text too, but there was no answer. We tried the wrong door code so many times, the Schlage device on the door started making a siren sound. We then left the premises to find accommodations for the night, which ended up costing over $400 for the hotel room alone. A lady named Meghan I was messaging on Airbnb's app was helpful on the following Saturday morning to get me the correct door code. However, my gripe is that, when I requested a refund, I was told I could only be refunded the hotel cost, rather than the hotel cost plus the cost of the Airbnb for that first Friday night. Airbnb precluded me from collecting the entire amount that first Friday night would have cost me anyways, but at the least I believe I deserved to be reimbursed for the hotel AND half the cost of the Airbnb. Aside from this, after we figured out the door code on Saturday morning and Meghan apologized to me via message on Airbnb, there was no follow-up from anyone. No one offered any further assistance, even after I mentioned the hotel cost from Friday night. In fact, I kept getting messages to pay for a late checkout or let management know if I was checking out early so they can get a head start on cleaning for the next guest. That's the issue I see with property management companies running Airbnb sites -- there's a lack of personal touch, which is part of the whole allure of Airbnb. For what it's worth, the apartment itself was clean, well kept, and in a good location. The wifi and tv didn't work during our stay, but honestly we weren't going to use it much, it was just another slight disappointment. At this point, the extra money isn't even the issue, it's really just the principle.