We booked our stay for 07/18/24-07/22/24. Due to the condition of the home we checked out 2 nights early. The manager has not honored my request for two night refund. He refused to give me his phone number to send him pictures/video of the home and went by the word of his handyman & cleaner. 1. There wasn’t a pond on property. It was drained. The backyard was not kept up. The patio furniture & umbrella were full of dirt, leaves, and cobwebs. 2. The sun room had not been cleaned. The room was dirty. We were unable to use the area. 3. The ceiling fan in the kitchen did not work. 4. The couches were dirty with stains. We had to use an extra set of sheets to cover the couch. 5. The primary bedroom was always hot. The portable AC requires the window to stay open. There was also a large cut in the screen easily allowing critters to enter the room. The primary shower light didn’t work. 6. During our stay a neighbor came to the home to obtain the property manager’s contact info. She stated she has made several complaints about the maintenance of the home. Unfortunately, I was never given contact information. All communication was restricted to the VRBO app. 7. A code enforcement officer came to the home for inspection while we were at Sequoia national park. 8. The home needs a deep clean. The windows and ledges haven’t been touched in quite some time. There are thick layers of dust. 9. Linens and towels are worn out. 10. The dishwasher hasn’t been cleaned. It’s dirty.
We booked our stay for 07/18/24-07/22/24. Due to the condition of the home we checked out 2 nights early. The manager has not honored my request for two night refund. He refused to give me his phone number to send him pictures/video of the home and went by the word of his handyman & cleaner. 1. There wasn’t a pond on property. It was drained. The backyard was not kept up. The patio furniture & umbrella were full of dirt, leaves, and cobwebs. 2. The sun room had not been cleaned. The room was dirty. We were unable to use the area. 3. The ceiling fan in the kitchen did not work. 4. The couches were dirty with stains. We had to use an extra set of sheets to cover the couch. 5. The primary bedroom was always hot. The portable AC requires the window to stay open. There was also a large cut in the screen easily allowing critters to enter the room. The primary shower light didn’t work. 6. During our stay a neighbor came to the home to obtain the property manager’s contact info. She stated she has made several complaints about the maintenance of the home. Unfortunately, I was never given contact information. All communication was restricted to the VRBO app. 7. A code enforcement officer came to the home for inspection while we were at Sequoia national park. 8. The home needs a deep clean. The windows and ledges haven’t been touched in quite some time. There are thick layers of dust. 9. Linens and towels are worn out. 10. The dishwasher hasn’t been cleaned. It’s dirty.