Homewood Suites by Hilton St. Augustine San Sebastian

Vi fik stjålet en dyr parfume af rengøringen på hotellet. Vi snakkede med receptionen som lovede at undersøge sagen og vende tilbage, men vi har intet hørt. Køkkenet var beskidt ved indtjekning, og der var stadig rester af mad i køleskabet fra de sidste gæster.

Lækker hotel - god betjening. Men yder overrasket over er der pr. døgn kom et tillæg på 25 dollars for parkering på en udendørs parkeringsplads.

Breakfast could have been better

Management wasn’t truthful or helpful when I needed help adjusting a rate. I downgraded from what I was charged and she said she didn’t see any change in price on her end, that they didn’t price match and made multiple excuses not to help me. Hilton does price match. I would think they’d definitely price match their own website. She stated she couldn’t go off their website. The place was lovely, but don’t expect management to help if you.

Overpriced for what it is. Lots of hidden fees. Nice but noisy