Name: Tru by Hilton Rocky Mount
Address: 255 Gateway Blvd, Rocky Mount, North Carolina, USA, Rocky Mount, North Carolina, US
Price range: 94 $–258 $ per night
Rating: 8.77

Was Gäste sagen

Im Tru by Hilton Rocky Mount loben Reisende oft das freundliche Personal und die günstige Lage mit guter Anbindung an die I-95. Die Meinungen zur Sauberkeit sind gemischt, und einige Gäste berichten von Problemen wie defekten Zimmerschlüsseln, Reservierungsfehlern oder Wartungsarbeiten.

Die Zimmer sind modern und funktional, aber tendenziell eher klein. Gelegentlich beeinträchtigen Lärm oder Probleme mit der Klimaanlage den Komfort. Das Frühstück wird im Allgemeinen gut bewertet, und der Billardtisch und der rund um die Uhr verfügbare Kaffee in der Lobby sind ein Plus, allerdings gibt es nur eine gemeinsam genutzte Mikrowelle und keine in den Zimmern. Insgesamt eignet sich das Hotel besser für kurze, bequeme Aufenthalte als für längere Urlaube.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Leistungen

Zu den beliebten Annehmlichkeiten in der Lobby gehören ein Billardtisch und rund um die Uhr Kaffee. Es gibt ausreichend Parkplätze, die gut beleuchtet sind. Der Fitnessraum ist angemessen, aber ein Peloton war außer Betrieb gemeldet. Die haustierfreundliche Richtlinie wird erwähnt, und Mikrowellen sind auf eine gemeinsam genutzte Einheit beschränkt, es gibt keine im Zimmer.

Reinigung

Viele Gäste fanden die Zimmer und Gemeinschaftsbereiche sehr sauber, aber mehrere berichteten von Mängeln wie Haaren in den Duschen, klebrigen oder schmutzigen Böden, unsauberen Bettwäschen oder fehlenden Pflegeprodukten. Die Nachverfolgung durch das Housekeeping war für einige Gäste bei mehrfachen Übernachtungen uneinheitlich.

Zimmer

Moderne, funktionale Zimmer eignen sich für kurze Aufenthalte, sind aber im Allgemeinen eher klein. Lärmübertragung und laute oder defekte Klimaanlagen beeinträchtigten den Komfort einiger Gäste, und das Feedback zum Schlafkomfort war gemischt.

Dienstleistung

Das Personal wird häufig als freundlich, einladend und hilfsbereit beschrieben, sowohl beim Check-in als auch beim Frühstück. Mehrere Bewertungen erwähnen jedoch Reservierungs- oder Zimmerkategoriefelder, Probleme mit Zimmerschlüsseln sowie langsame oder unvollständige Antworten auf Wartungs- oder Annehmlichkeitsanfragen.

Ähnliche Gästebewertungen

10

Phillip

30. Dez. 2025

·

Aufenthalt am 1 Nacht

Super helpful front desk staff. Very welcoming and engaging. Definitely would recommend.

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4

Alejandro

15. Jan. 2025

·

Aufenthalt am 1 Nacht

I had a reservation for a 2 bed room. On the arriving day I called to confirm my room/reservation and I was inform that everything was ok. When I arrived to the property, the front desk informed me that they no longer have my room and they approved to give me 2 rooms with one bed on each room but also that the card key were not working so a staff was going to open the room for me. Traveling with a minor that was not an option for me. Plus for safety having my daughter by herself and not having a key was a real problem. I was left with only one option. I had to stay in a one bed room with my daughter sleeping in the one bed and I slept on the floor. In the future Im not going to stay in this property. Also they inform me that the only thing they were able to do for me was to give me some points for the Bonvoy account because my reservation was with Expedia and not directly with them. But the point did not happen.

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4

melanie

25. Feb. 2024

·

Aufenthalt am 1 Nacht

1. They gave our room that I had already paid for away so we needed to either share a bed or split up into 2 different rooms. 2. They apparently charged me for the new room on top of what I already paid though they said there would be no additional charge and it is a higher charge. 3. They couldn’t make any keys so I had to be escorted up to our room to be let in and we had to go to a couple of different floors before we found a room that the concierge’s fob worked on. 4. Loud tapping inside the walls all night. The staff was fine. They were doing what they could with what they were working with. I understand stuff happens but it seemed like a lot of stuff happened particularly with our reservation and it was super annoying when it was late when we got there and we were exhausted. I will have to call tomorrow about the additional charge.

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6

David

19. März 2023

·

Aufenthalt am 1 Nacht

Upon Check in the desk person gave me two card keys. When I tried to use them Only one worked. The other failed to open the room door. I returned to the desk to replace the failed card key. The check in person gave me two replacement key cards. Upon use they both failed causing me to return to the check in desk where the clerk was unable to give Mel new cards because the internet was down. Later on she gave two key cards that worked. This gave me the impression of an incompetent personnel and I not stay there again.

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10

Robert

6. Nov. 2025

·

Aufenthalt am 1 Nacht

Great place night staff was really great, checking in and the day staff the same checking out made easy

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4

Vincent

30. Juni 2025

·

Aufenthalt am 1 Nacht

The toilet in our room wouldn’t flush. Called front desk guy came to the room looked at it and said he was going to talk to the manager but he never showed back up. Went to the front desk asked the manager about it he said he didn’t talk to him. The manager got a plunger and we went to the room I plunged the toilet myself because the manager didn’t know how too. It seem ok. But the next morning it wouldn’t flush again.

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10

Ken

19. Nov. 2025

·

Aufenthalt am 1 Nacht

We travel many times during the year and this our 1st staying at the hotel. We found the hotel very clean and the staff outstanding-from check-in, breakfast staff and check out at front desk. We will definitely stay at this hotel again!!

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8

Susan

18. Juni 2023

·

Aufenthalt am 1 Nacht

My first time staying with a Tru by Hilton hotel. I am not sure I am in love with the hotel ...it was close to a Crackle Barrel and some other Restaurants. Ryland (I think I spelled his name wrong) was AWESOME!! Our door was open when we arrived and went back to the front desk without entering. Ryland thought the keeper may have left it open and immediately called someone to escort me back and to check the room first for safety! That was beyond service in my eyes. The room was big and had a refrigerator (that still had someone's dinner in it) but no microwave or coffee maker. They had a 24 hour coffee area downstairs. Their television offers Netflix and you can sign in with your own password AND they have FREE Showtime (which we enjoyed after we settled in for the night). Had two incidents during the night.... someone banged on our door around 10 pm (I did not answer) and then came back again around 3 am! This time they knocked and then sounded like they tried to use a card to get in...the phone to front desk was busy and I wasn't going out to the hallway. We put the chair and our suitcases in front of the door even though we had all the safety locks in place. Breakfast was an omelet and was very good! Coffee was great! When we checked out, I told the ladies about the incident the night and morning and they laughed and kinda shrugged it off. We had to stay another night in another town and I have to say I passed up the Tru hotel and stayed at another branch.

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2

Porsha

6. Dez. 2025

·

Aufenthalt am 1 Nacht

When I arrived at the front desk to check in, the staff member assisting me was a very soft-spoken young man, and it was difficult to hear him. After providing my name, he asked, “You had the handicap accessible room, right?” I confirmed that I did. He then informed me, “I’m sorry; we’re all sold out.” When I asked when they sold out, he said, “Today.” He went on to explain that the reservation I made for a room with two double beds could no longer be accommodated and that the only remaining option was a single room with one king bed—no pull-out, no alternative arrangements. After a five-hour drive and arriving after 9:00 PM, this was extremely disappointing and unacceptable. We had no choice but to take the room, which forced one person in my party to sleep on the floor. I’m struggling to understand how a hotel can sell out of rooms that were pre-reserved. This experience was frustrating, inconvenient, and far below expectations.

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4

Nancy

5. Aug. 2025

·

Aufenthalt am 3 Nächte

When I arrived they could not find my room, I had reserved 2 rooms under one reservation and another room under a different reservation. The single reservation had been checked in and given the room assigned to me, not a big deal as it was my in-laws and the reservation was for my parents and myself. They apparently checked both rooms in when my parents checked in, again not such a big issue but still lots of confusion as the employees were confused on who was in what room. Biggest issue was that we checked in on a Thursday and checked out on Sunday, was told that housekeeping came every other day. Did not receive any housekeeping services the entire time that we were there for any of the 3 rooms. Actually used Food Lion bags to bag and remove our own trash as the trash can was very small and was full by Saturday. Did not have any shower gel in the shower, requested and shampoo was dropped outside of the door. Had to request towels as they were never replaced in the room nor were used towels removed. Ran out of toilet paper as there was only one partial roll at check in, again had to go to front desk to request. When we checked in the night stand was covered in a stick substance as well as the TV remote. I did speak with someone as we checked out and she did not seem concerned, she told me that housekeeping goes not come every day and I explained to her that we had been there since Thursday. I will say that my son enjoyed the pool & the lobby was cleaner than our room.

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War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Standort

Praktisch gelegen, direkt an der I-95 mit einfachem Parken und einem gut beleuchteten Parkplatz. Viele Restaurants sind nur einen kurzen Spaziergang oder eine kurze Autofahrt entfernt. Mehrere Gäste erwähnten, dass sie sich in der Gegend sicher fühlten.

Gastronomie

Das Frühstück wird häufig als gut mit einer angemessenen Auswahl gelobt, und Kaffee ist rund um die Uhr erhältlich. Einige Gäste fanden die Auswahl begrenzt oder waren sich nicht sicher, ob das Frühstück im Preis inbegriffen war.

Monat	Durchschnittspreis
Januar	110 $
Februar	131 $
März	142 $
April	131 $
Mai	118 $
Juni	121 $
Juli	128 $
August	111 $
September	106 $
Oktober	106 $
November	99 $
Dezember	96 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $133	15 $133	16 $113	17 $111	18 $140	19 $130
20 $97	21 $134	22 $141	23 $111	24 $126	25 $137	26 $177
27 $94	28 $99	29 $98	30 $100

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1 $94	2 $136	3 $124
4 $99	5 $173	6 $122	7 $113	8 $136	9 $121	10 $130
11 $95	12 $107	13 $105	14 $110	15 $108	16 $228	17 $258
18 $125	19 $104	20 $104	21 $103	22 $107	23 $190	24 $220
25 $103	26 $103	27 $103	28 $101	29 $102	30 $112	31 $114

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Standort

Zimmeroptionen

Zimmer, 2 Queen-Betten

Zimmer, 2 Queen-Betten, barrierefrei, Badewanne

Zimmer, 1 King-Bett

Zimmer, 2 Queen-Betten, barrierefrei, Badewanne (Hearing)

Zimmer, 2 Queen-Betten, barrierefrei (Roll-In Shower)

Gästebewertungen

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Was Gäste sagen

Richtlinien der Unterkunft

Check-in-Anleitungen

Kaution

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