Ocean Sound's Hotel

First of all. This place looks very deceiving in the pictures. First red flag, we arrived in Miami around 9am. We called to let them know we were here and was wondering how early we could check in, they said 1pm with a nominal fee would be earliest check in; I called at 1pm and they said the room wasn’t ready and that it would be done by 3:30, called again at 3:30 they stated we needed to stop asking and to give their housekeepers time to clean the room. Check in time for everyone was at 4pm. We went to check in to our hotel and there was easily 12 people in the little lobby all checking into other properties! They had two people at the front desk we didn’t even check in until 5pm! Second red flag, the pools were DISGUSTING. Sooo murky and smelled like bleach and made us itch when we got out of the pool. 3rd red flag, we paid for late check out because our flight leaves late. Check out is at 11am but we paid for 2pm, when we arrived back from the beach our key card was deactivated and it looked like someone had been in our room! 4th red flag, there are no kitchen utensils, shower and bathroom are a total mess cosmetically. The continental breakfast only contained cereal and burnt toast. They have been charging extra fees for everything. To everyone looking at this place to stay please save your money and do it else where! This place is GOD awful!!! Never again. HBH is an awful company

The apparent was well maintained and nice and clean. We loved the view. Location was ideal! Unfortunately, when we arrived, I inquired about the gym and was told, “oh the city shut it down a long while time ago.”

DO NOT STAY HERE! The positive reviews are all fake. I booked 2 rooms for my family here 2 weeks ago. In 3 days, i killed over twenty cockroaches, including the ones that woke me up from crawling on my face while i was sleeping. There is NO POOL HERE! The alleged pool, fitness center, breakfast, and 24/7 front desk are all 3+ blocks away at other hotels. Complained to front desk (including the strung out hooker hanging out with clerk), and housekeeping 3 times about roaches. Told me twice they would spray, but never showed up. I left all the cockroaches on the kitchen table when i left. Maybe you'll get lucky and have the same room! I'm sure they cleaned the table. They offered to move rooms, but entire hotel is maybe fifteen rooms, so i'm sure they all have bugs. I just wanted the room sprayed and they didn't show up after telling us they would..twice. I wrote and requested a partial refund. They won't budge. I have full pictures and proof of my kills that will be forwarded to the Dept of Health and every other agency i can find, and i will get my money in Small Claims Court. Save your time and money and stay elsewhere.

check in process was terrible. I did an hour line justo to check in. After that I went to my room....was nice, big and clean but is an old property. Breakfast was included but is too early and is not in your hotel is in another building. Very inconvenient. Parking was a mission. Ypu pay por parking and you have to park one mile away from your building because they don't have enought spots there.

The Ocean Sound hotel is part of a group of small hotels manage by Hollywood Beach hotels. The hotels are on a great location on the Hollywood Beach area (one block, or on the beach pathway). They share a pool and the location for breakfast. They do not include parking, but for $19 a day they have a place reserved in front of your room.

Loved the proximity to the beach, to 2 of the hotel group's pools, and the staff. Thank you for a restful vacation stay!

Location of office was not easy to find initially. Parking on premises $18 day but they charge an additional $18 day for “fees” that isn’t clearly stated

Old building, so the smell inside the rooms and specially inside the bathroom is not pleasant. The room was clean, but the smell is strong. Also the AC Unit is not enough for the entire room. The front desk staff RUDE. The price you pay DOES NOT include parking and resorts fees. Other than that, EXCELLENT LOCATION.

The room itself was nice very spacious and big, unfortunately the building where we received a room didn’t have a pool but there was pools around that you were able to use. The check in was a little confusing but overall not bad for a quick weekend trip and the proximity to the beach is amazing

everything was great! from the moment we checked in fernanda at the front desk accomodated ua to a room closer to the pool since we had the kids so grateful for her! the convinience store was a must for our kids! the pool was cleaned every morning which was amazing and so mind easing. i would deff r3ccomens but rooms can use a little bit of tlc. the bed were super comfy too! the kids loved their pullout couch!

The property had several roaches that’s the first and last thing that was noticed. Not worth the price of living and dealing with the roaches

Room was dirty, floor was sticky. Room in questionable conditions

DO NOT STAY HERE! The positive reviews are all fake. I booked 2 rooms for my family here 2 weeks ago. In 3 days, i killed over twenty cockroaches, including the ones that woke me up from crawling on my face while i was sleeping. There is NO POOL HERE! The alleged pool, fitness center, breakfast, and 24/7 front desk are all 3+ blocks away at other hotels. Complained to front desk (including the strung out hooker hanging out with clerk), and housekeeping 3 times about roaches. Told me twice they would spray, but never showed up. I left all the cockroaches on the kitchen table when i left. Maybe you'll get lucky and have the same room! I'm sure they cleaned the table. They offered to move rooms, but entire hotel is maybe fifteen rooms, so i'm sure they all have bugs. I just wanted the room sprayed and they didn't show up after telling us they would..twice. I wrote and requested a partial refund. They won't budge. I have full pictures and proof of my kills that will be forwarded to the Dept of Health and every other agency i can find, and i will get my money in Small Claims Court. Save your time and money and stay elsewhere.

Property is full of roaches,AC did not cool and we were told we would get a new room but we did not. People at the office are rude and condescending. Not worth the money for sleepless summer nights surrounded by roaches and the terrible customer service. We were not even offered a discount for thus problems, we were just offered and was told to wait for a call to change rooms,which never happened.

we wake up at 2am to the bed full of bedbugs my sister had bits all over her back and me o the side of my ear.. i was so upset but we where so tired at this point we just needed somewhere to sleep (wasnt cheap to stay all there additional fees it was double) we are then given a smaller room bathroom had no curtain or rug to prevent the massive puddles of water. the smell of humidity in the place it overpowering so you can turn the air off. second night in the now downgraded room to no power in the place. lot of livin in tenants so does get weird when they come back at night. Disputing the charges for the stay.

the room was dirty, opened soap and trash left behind from possible previous person who stayed in that specific room

Not clean and bad smell

Starting with their phone number on Google is incorrect. I will state the pros, water pressure was phenomenal, air condition was on point and maybe 20 steps away from the beach! Cons: mold in the bathroom on doors and in shower, no shower door or curtain so expect the entire floor to be wet when you get out of the shower, wallpaper peeling off the walls, paint peeling off the doors, just unclean, room felt dirty, I felt the need to sleep on top of the covers with my own pillow, I normally unpack my suitcases when I stay at a hotel because I hate to be living out of a suitcase but that thought didn’t even cross my mind here, we took everything with us everytime we left the room, parking is a joke, not enough spaces for the occupancy, one night we had to park at another hotel 3 blocks away, you can hear and smell everything from the adjoining rooms. We stayed 3 nights at this hotel, they will not refund absolutely anything that’s the only reason we stayed after night one.

Do not waste your money in this place. Poor maintenance of the rooms. Everything dirty, mold in the bathroom.

Very Bad Hotel.Dirty,nasty,roaches,smell Bad,Bad very dirty.We Never come Bad At this Hotel.We paid for three nite and States only two.

Great location. Not a fan of the check in off site location. No amenities in room—-coffee pot with no coffee, kitchenette with no dishes/cups/etc. Would stay again & better prepare—-room did job for a place to sleep. Bed/bedding comfortable.

Room was dirty and needs a lot of repairs. Was good square footage in the room. Also, it was about 60 degrees in the room all night, freezing.

check in process was terrible. I did an hour line justo to check in. After that I went to my room....was nice, big and clean but is an old property. Breakfast was included but is too early and is not in your hotel is in another building. Very inconvenient. Parking was a mission. Ypu pay por parking and you have to park one mile away from your building because they don't have enought spots there.

It was a beautiful room. That had 2 rooms inside of it.So we pretty much lived like in a mini apartment. I love that I could walk outside and have breakfast in front of the osean view. I would definitely stay again in this hotel. It also head a little kitchen and a stove so you could cook your own food.

Floor were bare, could have had some kind of area rug or and or bed side rugs and bathroom mats.

Old building, so the smell inside the rooms and specially inside the bathroom is not pleasant. The room was clean, but the smell is strong. Also the AC Unit is not enough for the entire room. The front desk staff RUDE. The price you pay DOES NOT include parking and resorts fees. Other than that, EXCELLENT LOCATION.

Very old and dated. Ice cold shower. Great location.

The room itself was nice very spacious and big, unfortunately the building where we received a room didn’t have a pool but there was pools around that you were able to use. The check in was a little confusing but overall not bad for a quick weekend trip and the proximity to the beach is amazing

Stay was fine for what we needed. No hot water. No dishes or silverware. Bed was comfortable, AC cold.

We got the apt which did not show pictures. When we arrived one fo the bed was in living room and the other had it own privacy. It had 2 bathrooms and a nice size kitchen. It is 3 min walking distance to boardwalk. I have been to several places in Hollywood and this one is my fav because of the location.

I cannot review Ocean's Sound as we were given a room at a different hotel. We arrived at check-in around 12:00 a.m. due to a late flight. Check-in was a madhouse (to no fault of the kind workers). The people who were working did everything they could to keep the line moving, but people from the outside were trying to cut in line, etc. It was nuts. However, we went over to the front desk to ask about renting beach chairs in the middle of the day and there was no one in there. I would try to get to check-in in the morning. The rooms were okay. Nothing spectacular, but were just fine for us. We are by no means high maintenance so if you are, I would look elsewhere. Overall, we do plan on going back. Just know that where you book a room may not actually be where you stay.

First of all. This place looks very deceiving in the pictures. First red flag, we arrived in Miami around 9am. We called to let them know we were here and was wondering how early we could check in, they said 1pm with a nominal fee would be earliest check in; I called at 1pm and they said the room wasn’t ready and that it would be done by 3:30, called again at 3:30 they stated we needed to stop asking and to give their housekeepers time to clean the room. Check in time for everyone was at 4pm. We went to check in to our hotel and there was easily 12 people in the little lobby all checking into other properties! They had two people at the front desk we didn’t even check in until 5pm! Second red flag, the pools were DISGUSTING. Sooo murky and smelled like bleach and made us itch when we got out of the pool. 3rd red flag, we paid for late check out because our flight leaves late. Check out is at 11am but we paid for 2pm, when we arrived back from the beach our key card was deactivated and it looked like someone had been in our room! 4th red flag, there are no kitchen utensils, shower and bathroom are a total mess cosmetically. The continental breakfast only contained cereal and burnt toast. They have been charging extra fees for everything. To everyone looking at this place to stay please save your money and do it else where! This place is GOD awful!!! Never again. HBH is an awful company

Where should I start..check in office manages about 5 other hotels. Had no idea office was about a mile away. Walked over with all my luggage and the receptionist ignored me. Waited about 30 minutes for attention. Finally tracked back the mile to our room and it was upstairs with no elevator. They are very unprofessional and obviously never learned customer service skills. Nothing close by to grab a bite to eat. This has to be the worse experience with booking a hotel on Hotels.com.

Check in was easy. Staff is friendly. Be ready for parking and resort addons. Rooms were clean traditional beach accommodations with some updates. No response via phone or email. But in person folks happy to help and answer questions.

Worst customer service i have ever seen. Could not stay here because i never got a hold of anyone. 2 hours combined in two days on hold. When we did get a person we were put on hold 4 times! No way to recover lost money. I will make sure i am on any class action lawsuits against them!!

Staff is very helpful and friendly! Always treating me like family! They always take care of any concerns i may have quickly, the maintenance gentlemen was back at my hotel room before i was and already in process of fixing my concerns. Phenomenal! Love it! Thank you !

The property itself is not bad. Expect a $35.00 service charge and $20.00 charge that are due at the time of checkin. They will hold $100 deposit, also due at the check in time. Rooms are ok. Expect some quick fixes and some cheap repairs to the rooms. At the reception desk expect a rude treat and un empathetic service. But is is located in a great place.

At first it was strange to check in through phone or remote check in but eventually you get the hang of it. with customer service assistance since staff thats there is clean up crue. It was clean and neat but to get a hold of staff is theough the phone. It is veey noce compared to other older ones that aren't at all.

I repeat DO NOT book here EVER. I checked in on Friday, 7/19/24 took about 40mins to do so as the Front Desk was arguing w/ customers in front of everyone waiting. I went to my room dropped off my bags went to dinner. Came back a few hrs. later walked in our room & it had an infestation of roaches. I took pictures immediately. Grabbed my stuff & ran out. Another family on the same floor across from my room said they had the same experience. Went to the front desk and was quiet about it. I didn\'t want to make a scene since other customers were checking in. I asked for a refund & they said NO & offered me another room. I said NO I will book w/ another hotel chain. If two rooms have an infestation I\'m sure the whole building does. They declined & said rudely take it up w/ Expedia who I booked with. And as I was walking out the front desk lady in front of other customer yelled "yeah we have rats too" & laughed. This is the worst experience I ever had w/ customer service at any hotel chain. And I\'m still going back & forth to get my money back.

To have a better experience they must start by firing the receptionist from the morning shift, she is a rude person, unprofessional and rude to the guests she has no ethics or patience

Perfect location

Location is perfect near beach boardwalk, clean, small town feeling. Breakfast could be organized better, building is showing its age, laundry could be cleaner. Overall we liked it, would definitely come back and recommend it

The best part it’s so close to the beach

Hotel is in a very good location, walking distance to the beach. The only upside is that “ lobby” usually would be one/ two block away from the room. Clean, renewed and spacy room. Friendly staff.

Location

Close to the beach

Great location

Most excellent location… close to the beach and accessible…

Beautiful place Nice and clean right by the beach ⛱️

2 min walk to the beach

First of all. This place looks very deceiving in the pictures. First red flag, we arrived in Miami around 9am. We called to let them know we were here and was wondering how early we could check in, they said 1pm with a nominal fee would be earliest check in; I called at 1pm and they said the room wasn’t ready and that it would be done by 3:30, called again at 3:30 they stated we needed to stop asking and to give their housekeepers time to clean the room. Check in time for everyone was at 4pm. We went to check in to our hotel and there was easily 12 people in the little lobby all checking into other properties! They had two people at the front desk we didn’t even check in until 5pm! Second red flag, the pools were DISGUSTING. Sooo murky and smelled like bleach and made us itch when we got out of the pool. 3rd red flag, we paid for late check out because our flight leaves late. Check out is at 11am but we paid for 2pm, when we arrived back from the beach our key card was deactivated and it looked like someone had been in our room! 4th red flag, there are no kitchen utensils, shower and bathroom are a total mess cosmetically. The continental breakfast only contained cereal and burnt toast. They have been charging extra fees for everything. To everyone looking at this place to stay please save your money and do it else where! This place is GOD awful!!! Never again. HBH is an awful company

Great location. Not a fan of the check in off site location. No amenities in room—-coffee pot with no coffee, kitchenette with no dishes/cups/etc. Would stay again & better prepare—-room did job for a place to sleep. Bed/bedding comfortable.

It was ok for the price! If I had a companion she would be complaining about the cleanliness and the updates needed! The office was hard to locate! Breakfast was mediocre! I like the fact it was close to beach and the access to the long boardwalk!

check in process was terrible. I did an hour line justo to check in. After that I went to my room....was nice, big and clean but is an old property. Breakfast was included but is too early and is not in your hotel is in another building. Very inconvenient. Parking was a mission. Ypu pay por parking and you have to park one mile away from your building because they don't have enought spots there.

Location is perfect near beach boardwalk, clean, small town feeling. Breakfast could be organized better, building is showing its age, laundry could be cleaner. Overall we liked it, would definitely come back and recommend it

The Ocean Sound hotel is part of a group of small hotels manage by Hollywood Beach hotels. The hotels are on a great location on the Hollywood Beach area (one block, or on the beach pathway). They share a pool and the location for breakfast. They do not include parking, but for $19 a day they have a place reserved in front of your room.

Check-in was very confusing. The front desk is three blocks down the street, there is no information on where to go, and the front desk phone number is an inactive line. The room was rather marginal but acceptable. A frog lived in the shower while I stayed there, and the breakfast is at a different hotel several blocks away. Overall, I probably wouldn’t stay here again.

We got what we paid for, not the best hotel/ properties. They have multiple buildings with in 2-3 blocks from each other, so check in was in one building and our actual room was 2-3 blocks away. Breakfast was way far in another building. Rooms need maintenance and better set up. Only plus is that it just 1 street away from Hollywood Beach

everything was great! from the moment we checked in fernanda at the front desk accomodated ua to a room closer to the pool since we had the kids so grateful for her! the convinience store was a must for our kids! the pool was cleaned every morning which was amazing and so mind easing. i would deff r3ccomens but rooms can use a little bit of tlc. the bed were super comfy too! the kids loved their pullout couch!