White Sand Samui Resort

The good: Staff were curteous, bed is comfortable, breakfast was good and the pool is beautiful. Housekeeping was good with plenty of water provided daily. The not so good: This hotel is in dire need of some care. We did not have hot water 2 out of the 4 days of our stay. We originally booked a pool access room but got “upgraded” to a beach front villa… not sure this was an upgrade at all. The rooms are very run down, and need some care. The air conditioner points right at your face when in bed, but it’s too warm to turn off the air conditioning. The glass door needs a good cleaning. Restaurant food is just plain not good.

It was ok

It is an old hotel undergoing some renovations, but still not worth a 4*. Photos are deceiving. The beach is beautiful and long, great to walk and swim. But they have no service to the beach, you have to ask for beach chairs and umbrellas every day, and even then, they have limited quantities, so you mught end up with the towel on the sand and no umbrella. Needed to walk to other restaurants on the other end of the beach, because reataurant was very limited. Staff was very nice though, they were doing their best. Would choose a different hotel if visiti g Samui

Property was definitely not like the photos. If I could have cancelled my booking and got a refund I would have. We paid extra to have the pool access room, nothing like the photos, disappointed. It would have been nice to be informed of the building works happening in the other pool access rooms. Not a nice view, nor the sound of angle grinders make for a relaxing stay. After complaining to the Manager, he set up umbrella and chairs on the beach every day for us. Much better view. The Manager did say he would look into the building works and maybe some sort of compensation, yet no reply from this. We end up spending all our time on the beach, which was great, defeated the purpose of paying extra for the access room. The prices were extremely high for drinks in resort, do yourself a favour and walk to 7/11 for drinks. The Resort is located approximately 1km walking along the beach from the main area of Lamai. We enjoyed the walk and even late at night felt safe walking the beach. When all the building works are finished, we could see this as being a nice place to stay. My advice please check prior to booking. We are frequent visitors to Thailand and have stayed in some pretty nice resorts. We thought this one would be worth the extra baht to stay, unfortunately not. You do not get what you pay for. The only bonus was the massage ladies on the beach, they were absolutely amazing.

A little off the road. Either rent a bike or ask the front desk for a taxi. Nice hotel and pool