Is parking available at the property?

Yes, free self-parking is available on-site. However, parking is limited.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily from 6:30 AM to 10:00 AM.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM to 6:00 PM, and check-out is by 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Are airport shuttle services available?

Yes, complimentary airport shuttle services are provided. Guests can arrange the transfer by contacting the property in advance.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas.

What is the location of the property in relation to key landmarks?

The hotel is centrally located in Zhangjiajie, within a 10-minute drive of Zhangjiajie National Forest Park and Tianmen Mountain Cable Car. It is approximately 5.1 miles from the nearest major airport, Zhangjiajie (DYG).

Hampton by Hilton Zhangjiajie Tianmen Mountain

Average nightly price at Hampton by Hilton Zhangjiajie Tianmen Mountain -Situated opposite the Tianmen Mountain Cable Car Station -Provide free airport shuttle service - English-speaking customer service by month, last 12 months (USD)
Month	Average price
January	US$49
February	US$56
March	US$61
April	US$85
May	US$71
June	US$65
July	US$76
August	US$80
September	US$69
October	US$62
November	US$54
December	US$52

What guests think

Travellers describe Hampton by Hilton Zhangjiajie Tianmen Mountain as a clean, modern stay with welcoming staff and helpful English-speaking customer service, highlighted by its convenient location situated opposite the Tianmen Mountain Cable Car Station and surrounded by dining options.

Rooms are generally spacious, comfortable and modern. Breakfast is widely liked for variety, though it can be crowded and Western choices or flavors may feel limited. Cleanliness and maintenance earn praise overall, with a few isolated complaints about odors, wear, or minor issues; reviews do not mention whether they provide free airport shuttle service. Expect a practical base for Tianmen Mountain visits.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Free self-service laundry is praised, with some noting helpful laundry assistance and occasional lobby refreshments; the property feels new or modern. One guest mentioned the absence of in-room safes.

Related guest reviews

10

NORA

5 Nov 2025

·

Stayed 4 nights

Hôtel est confortable, propre le personnel au petits soins, dommage qu’il il y’a peu de personnes qui sache parler anglais, nous avons du utiliser le traducteur Il y a une la laverie avec machine à laver distributeur de lessive et sèche linge et c’est gratuit. C’est très pratique quand on fait un long séjour

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10

Yazmin

11 Sept 2025

·

Stayed 2 nights

Todo súper bien y muy bien ubicado, lo mejor es que tienen servicio de lavandería gratis!!

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10

Yuko

28 Jul 2025

·

Stayed 2 nights

施設では、毎日ランドリー係の人が洗濯して、部屋のドブノアにかけてくれました。すごく助かりました。朝食もおいしかったし、スタッフも親切でした。天子山への、ロープウェイ🚡も近くて、移動が便利でした。また、張家界に行く時は、このホテルを使いたいです。

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10

Zhongwei

30 Nov 2025

·

Stayed 3 nights

Great service and awesome staff. They were always around to help out with anything, like laundry, little things, you name it, impressive! Really made this trip to Zhangjiajie even better.

10

Davis

9 Dec 2025

·

Stayed 4 nights

Xiao gu was fabulous. Needed a big car for my group and xiao gu was able to get it sorted for me ASAP. Room was clean too, good amenities everything was nice

10

Jenni

12 Oct 2025

·

Stayed 2 nights

The staff made a mistake with our booking when we arrived. But quickly resolved the issue. The rooms are very clean, very spacious and updated! sound insulation is done well, couldn’t hear anything outside. Breakfast buffet was available every morning with plenty of options, but wasn’t satisfying to my taste buds. Laundry machines enough, no waiting needed. Zhangjiajie is small. This hotel wasn’t in the popular area, so there wasn’t much, food was local food, alley ways, etc. the best part was the cable car to tianmen mountain is literally across the street!

10

Chew W

14 Oct 2025

·

Stayed 4 nights

Breakfast was excellent, there are many fresh varieties of food. Laundy is a plus, staffs are frieldly and helpful. It will be an excellent hotel to stay except without safe box.

10

Wenying

6 Nov 2025

·

Stayed 1 night

The hotel is very clean, there’s a lot of room space and room is also very clean (including bathroom). The hotel is suited right opposite of the cableway so it’s easy to get to. The breakfast buffet has a variety of choices including local food and continental breakfast to select from. What I liked the most is the friendly staff, they personalized the stay and welcomed us with night time red bean soup and also warm ginger tea even when we already checked out (it was rainy). There’s tea and biscuits in lobby to enjoy. I regret booking only 1 night! 房间打理的干净，酒店也很新，地理位置也非常棒！服务真的是超五星，从前台到送东西到房间的服务员都非常好，洗衣房阿姨还会帮忙折叠衣物。

10

James

30 Nov 2025

·

Stayed 1 night

New property and excellent condition

10

Basuki

5 Jul 2025

·

Stayed 1 night

Clean and modern hotel which is situated in the middle of the city. You can get local or western food (KFC) nearby and you can walk to the cable car station going to the mountain

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Cleanliness

Most reviews praise overall cleanliness. A few mention odors or minor maintenance issues.

Related guest reviews

10

Kazuya

1 Dec 2025

·

Stayed 1 night

部屋はとても奇麗でとても少し過ごしやすかったです。スタッフも親切でした。

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10

Flora

20 Nov 2025

·

Stayed 1 night

Breakfast had a good variety and fresh. A bit crowded no matter the time you go, but service was thumbs up! Service staff were very friendly and helpful, especially front desk. Clean. Ideal location. Hotel is right across from Tianmen mountain cableway, so super convenient. Also, many restaurants nearby.

10

Davis

9 Dec 2025

·

Stayed 4 nights

Xiao gu was fabulous. Needed a big car for my group and xiao gu was able to get it sorted for me ASAP. Room was clean too, good amenities everything was nice

10

LUCA

22 Nov 2025

·

Stayed 3 nights

Excepcional!! Quarto muito bom, equipe super prestativa, limpeza impecável! Café da manhã estilo Europeu, muito completo, gostamos demais do hotel! Recomendo de olhos fechados, voltaria para esse mesmo hotel com toda certeza! A localização também é perfeita, bem em frente ao teleférico principal da cidade

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10

antonio

3 Nov 2025

·

Stayed 2 nights

Delicious buffet breakfast. Attentive staff. Clean and beautiful hotel and great central location just in front of the tianmen mountain cable car station.

6

DORIS L

17 Apr 2025

·

Stayed 3 nights

The reception staff Alice is very helpful and accommodating,very patiently waited while I was having some technical issues issues with the Wise card.Alice was full of empathy and suggest we check in n rest and settle the payment when the system is resolved.upoñ checking out after Alice knowing that we have an early check out ,prepare 2 sets of takeaway breakfast in a bag which is very thoughtful.Apart from her good services,the room was not very impressive and is very run down with sheer curtains full of smell, could have been accumulate from months n smoking though not allowed.Bathroom tape was leaking.breakfast was reasonable but not fantastic as that of a Hilton.the most convenient is the cable car entrance to the Tianmem Gate is just opposite which saves lots of time and the eateries around

10

ilran

14 Jun 2025

·

Stayed 1 night

특유의 냄새가 너무 힘들었어요 ㅜㅜ 환기가 잘안되는지 스모킹룸을 주셨는지 모르겠어요. 체크인하고 너무 피곤해서 그냥 잤더니 다음날까지 머리가 아프더라구요. 위치와 조식, 로비 응대는 좋았어요

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10

Philip

24 Oct 2025

·

Stayed 3 nights

Great location with excellent staff like Alice and Ms Kang to assist on all your needs. Well appointed clean room and delicious breakfast menu

10

CHUL WOO

9 Jan 2026

·

Stayed 4 nights

위치도 좋고 깨끗하고 친절해서 좋았습니다.

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10

Ekaterina

26 Oct 2025

·

Stayed 1 night

Great location. Very clean modern hotel with nice staff.

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Rooms

Rooms are generally spacious, comfortable, and modern or recently updated, with good sound insulation for some. A few guests noted traffic noise in city-facing rooms or dated and worn elements.

Related guest reviews

8

Annie

15 Oct 2025

·

Stayed 1 night

Room is clean, breakfast is good. Please ask for the room which is not faced city as it will disturb your sleeping by noisy vehicles.

8

KOMAL

5 Dec 2025

·

Stayed 1 night

we got free upgrade to a nicer room

10

Jenni

12 Oct 2025

·

Stayed 2 nights

The staff made a mistake with our booking when we arrived. But quickly resolved the issue. The rooms are very clean, very spacious and updated! sound insulation is done well, couldn’t hear anything outside. Breakfast buffet was available every morning with plenty of options, but wasn’t satisfying to my taste buds. Laundry machines enough, no waiting needed. Zhangjiajie is small. This hotel wasn’t in the popular area, so there wasn’t much, food was local food, alley ways, etc. the best part was the cable car to tianmen mountain is literally across the street!

10

Wenying

6 Nov 2025

·

Stayed 1 night

The hotel is very clean, there’s a lot of room space and room is also very clean (including bathroom). The hotel is suited right opposite of the cableway so it’s easy to get to. The breakfast buffet has a variety of choices including local food and continental breakfast to select from. What I liked the most is the friendly staff, they personalized the stay and welcomed us with night time red bean soup and also warm ginger tea even when we already checked out (it was rainy). There’s tea and biscuits in lobby to enjoy. I regret booking only 1 night! 房间打理的干净，酒店也很新，地理位置也非常棒！服务真的是超五星，从前台到送东西到房间的服务员都非常好，洗衣房阿姨还会帮忙折叠衣物。

6

DORIS L

17 Apr 2025

·

Stayed 3 nights

The reception staff Alice is very helpful and accommodating,very patiently waited while I was having some technical issues issues with the Wise card.Alice was full of empathy and suggest we check in n rest and settle the payment when the system is resolved.upoñ checking out after Alice knowing that we have an early check out ,prepare 2 sets of takeaway breakfast in a bag which is very thoughtful.Apart from her good services,the room was not very impressive and is very run down with sheer curtains full of smell, could have been accumulate from months n smoking though not allowed.Bathroom tape was leaking.breakfast was reasonable but not fantastic as that of a Hilton.the most convenient is the cable car entrance to the Tianmem Gate is just opposite which saves lots of time and the eateries around

10

Eduardo

20 Oct 2025

·

Stayed 2 nights

Excellent hotel in Zhangjiajie across the street from the cable car to Tianmen Mountain. The room I stayed on the second floor was completely remodelled. It was perfect! Very comfortable bed, linens and shower, and quite spacious. Breakfast wasn't bad but there could be more choices for the western taste. This is my second stay a the Hampton by Hilton and I will return.

10

Philip

24 Oct 2025

·

Stayed 3 nights

Great location with excellent staff like Alice and Ms Kang to assist on all your needs. Well appointed clean room and delicious breakfast menu

10

James

30 Nov 2025

·

Stayed 1 night

New property and excellent condition

8

Boe Chuan

28 Nov 2025

·

Stayed 2 nights

Excellent service. Comfortable room. Highly recommended.

10

Marn Lay

18 Nov 2025

·

Stayed 1 night

Very helpful front desk staff. Room was spacious and well kept.

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Service

Service is consistently described as friendly, attentive, and proactive, including help with transport, laundry, and special requests. English-speaking assistance is available, though one review noted limited English among some staff.

Related guest reviews

10

JOSÉ CRESO

26 Nov 2025

·

Stayed 1 night

Maravilhoooso! Funcionários muito atenciosos e fazem tudo pra agradar. Um agradecimento especial a Jessie e Rosi! Localização perfeita, em frente à porta do céu!

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10

Vivian

10 Nov 2025

·

Stayed 2 nights

Great staff and service.

10

Flora

20 Nov 2025

·

Stayed 1 night

Breakfast had a good variety and fresh. A bit crowded no matter the time you go, but service was thumbs up! Service staff were very friendly and helpful, especially front desk. Clean. Ideal location. Hotel is right across from Tianmen mountain cableway, so super convenient. Also, many restaurants nearby.

10

Zhongwei

30 Nov 2025

·

Stayed 3 nights

Great service and awesome staff. They were always around to help out with anything, like laundry, little things, you name it, impressive! Really made this trip to Zhangjiajie even better.

10

Jenni

12 Oct 2025

·

Stayed 2 nights

The staff made a mistake with our booking when we arrived. But quickly resolved the issue. The rooms are very clean, very spacious and updated! sound insulation is done well, couldn’t hear anything outside. Breakfast buffet was available every morning with plenty of options, but wasn’t satisfying to my taste buds. Laundry machines enough, no waiting needed. Zhangjiajie is small. This hotel wasn’t in the popular area, so there wasn’t much, food was local food, alley ways, etc. the best part was the cable car to tianmen mountain is literally across the street!

10

Shivneil

2 Dec 2025

·

Stayed 3 nights

this was one of the best hotels i have ever stayed in around the world. The staff are the highlight, amazing service 👏

10

LUCA

22 Nov 2025

·

Stayed 3 nights

Excepcional!! Quarto muito bom, equipe super prestativa, limpeza impecável! Café da manhã estilo Europeu, muito completo, gostamos demais do hotel! Recomendo de olhos fechados, voltaria para esse mesmo hotel com toda certeza! A localização também é perfeita, bem em frente ao teleférico principal da cidade

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6

DORIS L

17 Apr 2025

·

Stayed 3 nights

The reception staff Alice is very helpful and accommodating,very patiently waited while I was having some technical issues issues with the Wise card.Alice was full of empathy and suggest we check in n rest and settle the payment when the system is resolved.upoñ checking out after Alice knowing that we have an early check out ,prepare 2 sets of takeaway breakfast in a bag which is very thoughtful.Apart from her good services,the room was not very impressive and is very run down with sheer curtains full of smell, could have been accumulate from months n smoking though not allowed.Bathroom tape was leaking.breakfast was reasonable but not fantastic as that of a Hilton.the most convenient is the cable car entrance to the Tianmem Gate is just opposite which saves lots of time and the eateries around

10

izumi

19 Jun 2025

·

Stayed 2 nights

The hotel staff are very friendly and helpful

10

Christopher

5 Nov 2025

·

Stayed 2 nights

Some spoke English but they always had an English staff to help with translating. They were always so helpful with whatever was needed either with luggage storage or taxi calling

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Location

Outstanding for Tianmen Mountain access, directly opposite the cable car station, with many eateries nearby. One review felt the area was less lively than popular districts.

Related guest reviews

10

Alfredo

2 Oct 2025

·

Stayed 3 nights

El hotel está frente mismo a la estación donde sale el telesferico al paquete de Tianmen. El desayuno es muy rico y variado. Muy buena ubicación.

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10

JOSÉ CRESO

26 Nov 2025

·

Stayed 1 night

Maravilhoooso! Funcionários muito atenciosos e fazem tudo pra agradar. Um agradecimento especial a Jessie e Rosi! Localização perfeita, em frente à porta do céu!

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10

John

27 May 2025

·

Stayed 3 nights

Near to restaurants and cable car to the mountain

10

Chen

4 Jun 2025

·

Stayed 1 night

It is super close to the cable station which is just across the street. A lot of dining options nearby. Also there is a ChaYanYueSe store very close to the hotel!

10

Andrew

20 Sept 2025

·

Stayed 1 night

We stayed here at the end of a 2 day tour of the local mountains, and as this is located right at the end of one of the cable cars it was very convenient

10

Flora

20 Nov 2025

·

Stayed 1 night

Breakfast had a good variety and fresh. A bit crowded no matter the time you go, but service was thumbs up! Service staff were very friendly and helpful, especially front desk. Clean. Ideal location. Hotel is right across from Tianmen mountain cableway, so super convenient. Also, many restaurants nearby.

10

LUCA

22 Nov 2025

·

Stayed 3 nights

Excepcional!! Quarto muito bom, equipe super prestativa, limpeza impecável! Café da manhã estilo Europeu, muito completo, gostamos demais do hotel! Recomendo de olhos fechados, voltaria para esse mesmo hotel com toda certeza! A localização também é perfeita, bem em frente ao teleférico principal da cidade

Translate

10

antonio

3 Nov 2025

·

Stayed 2 nights

Delicious buffet breakfast. Attentive staff. Clean and beautiful hotel and great central location just in front of the tianmen mountain cable car station.

10

Eduardo

20 Oct 2025

·

Stayed 2 nights

Excellent hotel in Zhangjiajie across the street from the cable car to Tianmen Mountain. The room I stayed on the second floor was completely remodelled. It was perfect! Very comfortable bed, linens and shower, and quite spacious. Breakfast wasn't bad but there could be more choices for the western taste. This is my second stay a the Hampton by Hilton and I will return.

10

Ekaterina

26 Oct 2025

·

Stayed 1 night

Great location. Very clean modern hotel with nice staff.

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Dining

Breakfast is widely appreciated for variety and freshness. It can be crowded, and Western options or flavors may feel limited for some.

Related guest reviews

10

Alfredo

2 Oct 2025

·

Stayed 3 nights

El hotel está frente mismo a la estación donde sale el telesferico al paquete de Tianmen. El desayuno es muy rico y variado. Muy buena ubicación.

Translate

10

Flora

20 Nov 2025

·

Stayed 1 night

Breakfast had a good variety and fresh. A bit crowded no matter the time you go, but service was thumbs up! Service staff were very friendly and helpful, especially front desk. Clean. Ideal location. Hotel is right across from Tianmen mountain cableway, so super convenient. Also, many restaurants nearby.

8

yasin

28 May 2025

·

Stayed 1 night

Just stayed thr one night, pretty decent hotel with a OK breakfast. Right next to the canle car for Tiananmen mountain.

10

Jenni

12 Oct 2025

·

Stayed 2 nights

The staff made a mistake with our booking when we arrived. But quickly resolved the issue. The rooms are very clean, very spacious and updated! sound insulation is done well, couldn’t hear anything outside. Breakfast buffet was available every morning with plenty of options, but wasn’t satisfying to my taste buds. Laundry machines enough, no waiting needed. Zhangjiajie is small. This hotel wasn’t in the popular area, so there wasn’t much, food was local food, alley ways, etc. the best part was the cable car to tianmen mountain is literally across the street!

10

Chew W

14 Oct 2025

·

Stayed 4 nights

Breakfast was excellent, there are many fresh varieties of food. Laundy is a plus, staffs are frieldly and helpful. It will be an excellent hotel to stay except without safe box.

10

LUCA

22 Nov 2025

·

Stayed 3 nights

Excepcional!! Quarto muito bom, equipe super prestativa, limpeza impecável! Café da manhã estilo Europeu, muito completo, gostamos demais do hotel! Recomendo de olhos fechados, voltaria para esse mesmo hotel com toda certeza! A localização também é perfeita, bem em frente ao teleférico principal da cidade

Translate

10

antonio

3 Nov 2025

·

Stayed 2 nights

Delicious buffet breakfast. Attentive staff. Clean and beautiful hotel and great central location just in front of the tianmen mountain cable car station.

10

ilran

14 Jun 2025

·

Stayed 1 night

특유의 냄새가 너무 힘들었어요 ㅜㅜ 환기가 잘안되는지 스모킹룸을 주셨는지 모르겠어요. 체크인하고 너무 피곤해서 그냥 잤더니 다음날까지 머리가 아프더라구요. 위치와 조식, 로비 응대는 좋았어요

Translate

10

Eduardo

20 Oct 2025

·

Stayed 2 nights

Excellent hotel in Zhangjiajie across the street from the cable car to Tianmen Mountain. The room I stayed on the second floor was completely remodelled. It was perfect! Very comfortable bed, linens and shower, and quite spacious. Breakfast wasn't bad but there could be more choices for the western taste. This is my second stay a the Hampton by Hilton and I will return.

10

Philip

24 Oct 2025

·

Stayed 3 nights

Great location with excellent staff like Alice and Ms Kang to assist on all your needs. Well appointed clean room and delicious breakfast menu

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9 $55	10 $50
11 $65	12 $68	13 $82	14 $91	15 $82	16 $80	17 $97
18 $92	19 $97	20 $97	21 $98	22 $97	23 $97	24 $97
25 $68	26 $69	27 $85	28 $92	29 $85	30 $85	31 $65

Su	Mo	Tu	We	Th	Fr	Sa
1 $62	2 $59	3 $59	4 $59	5 $59	6 $63	7 $62
8 $55	9 $55	10 $52	11 $56	12 $55	13 $59	14 $59
15 $52	16 $49	17 $49	18 $49	19 $49	20 $56	21 $57
22 $50	23 $49	24 $50	25 $49	26 $49	27 $56	28 $56
29 $49	30 $49

Hampton by Hilton Zhangjiajie Tianmen Mountain -Situated opposite the Tianmen Mountain Cable Car Station -Provide free airport shuttle service - English-speaking customer service

Prices for Hampton by Hilton Zhangjiajie Tianmen Mountain -Situated opposite the Tianmen Mountain Cable Car Station -Provide free airport shuttle service - English-speaking customer service

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About this property

Location

Room options

Superior Twin Room, 2 Double Beds, Private Bathroom, Courtyard View

Comfort Twin Room, 2 Double Beds, Private Bathroom, Courtyard View

Comfort Single Room, 1 Queen Bed, Private Bathroom, City View

Superior Single Room, 1 Queen Bed with Sofa Bed, Private Bathroom, City View

Guest reviews of Hampton by Hilton Zhangjiajie Tianmen Mountain -Situated opposite the Tianmen Mountain Cable Car Station -Provide free airport shuttle service - English-speaking customer service

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Hampton by Hilton Zhangjiajie Tianmen Mountain -Situated opposite the Tianmen Mountain Cable Car Station -Provide free airport shuttle service - English-speaking customer service

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Business details