We extended our stay here because of the great location and the cute place, but were frustrated when the owner assured us the washer was going to be fixed, and it never was. This was one of our filters, given we needed to stay a while, and we were only informed that it didn't work after we booked. The washer was not fixed over 11 days. The owner offered to pay for laundromat costs, but that's not nearly as convenient. There was also a loud party one night in the unit above. I'd add that the automated messages, written in a friendly style, were excessive. You can't get your check-in information - even the address - till check-in time has passed, which is weird. There's also a strange external process that is required with a bunch of documentary requirements that were above and beyond what VRBO requires. That, plus the auto-messages about the "family-run business", made it feel unwelcoming. I've stayed in a lot of airb's and now VRBOs and never had to go to an external site and enter a bunch of info like that. And the one thing we made clear from the date of booking, that we really wanted the washer, was never addressed.
We extended our stay here because of the great location and the cute place, but were frustrated when the owner assured us the washer was going to be fixed, and it never was. This was one of our filters, given we needed to stay a while, and we were only informed that it didn't work after we booked. The washer was not fixed over 11 days. The owner offered to pay for laundromat costs, but that's not nearly as convenient. There was also a loud party one night in the unit above. I'd add that the automated messages, written in a friendly style, were excessive. You can't get your check-in information - even the address - till check-in time has passed, which is weird. There's also a strange external process that is required with a bunch of documentary requirements that were above and beyond what VRBO requires. That, plus the auto-messages about the "family-run business", made it feel unwelcoming. I've stayed in a lot of airb's and now VRBOs and never had to go to an external site and enter a bunch of info like that. And the one thing we made clear from the date of booking, that we really wanted the washer, was never addressed.