Fairfield by Marriott Inn & Suites Waller

The pool was not working. Big Reason why i wanted to stay there.

Second time staying here and each time has been great. Rooms are updated and clean. Free parking, breakfast available.

I stayed here due to attending antique week in Round Top. I was staying in Sealy and the hotel I was staying at ended up being horrible...had a smell, bugs on the bed, fleas, etc. So staying at Fairfield Inn & Suites was an emergency stay and ended up being amazing. Easy check in, easy parking, great shop Market downstairs by the check in desk with drinks, ice cream, and easy microwaveable meals. We will definitely be staying here again during local rodeos and Waller County Fair!

There was a lot of water in the surrounding parking lot including the main entrance to the property. The property was clean, nice and the staff was amazing just not pet friendly.

I’m So happy I picked this hotel. Very modern, clean, safe. The amenities are great and clean also. The hot buffet style breakfast for FREE! You cannot beat this. The staff was friendly and very helpful. I traveled from Miami to visit my niece at the college nearby. This will Now be my go To hotel

Had a pool

Clean room

Clean room! Clean facility. Front desk and everyone else working were very nice and hospitable. Will definitely stay again if in the area.

Customer service was absolutely amazing. Room was nice. However we did encounter bugs. (Cockroach) I went down to the front desk and reported it. Asked for cleaning spray which they did provide but that was it. I hate bugs and panic. My husband killed it and cleaned.

Love it here always clean

I did find the bathrooms had hair and soap on ledge in shower and the drain overflow in sink was funky moldy. Both things could be found in my own home… But I’m not used to finding that in a hotel professionally cleaned.

The room was spotless. Very nice stay

The overall stay was nice. My only complaint is in regards to the condition of the shower. It had numerous mystery stains in various shades of brown. I hope that at some point the shower is either replaced or refinished.

Shower was very slow to drain, safe didn’t work, phone in the room didn’t work, room was not cleaned until the third day and the beds looked like they were never done.

Very clean

Rooms and hallways have an odor and items in the room were not filled.

It was great customer service! The coffee maker didn’t work in the room and our pillows were terrible but other than that it was nice.

No real problem, but there needs to be an explanation for using the shower. Also, when washing my hair the conditioner hanging on the wall the pump was not opened. My husband and I could not get it open.

TVs weren’t working in any room. No shower door so a lot of water was splashing out of shower

First room was not ready, moved to second room but TV didn’t work, then moved to third room. Young lady that was there when i check in was very professional, polite, and handled and managed the situation that she was presented with great management skills. Between moving me to other rooms, other customers were calling her because they didn’t have hot water, and other customers were in line to check in. She handled each situation and gave her full attention to each problem. I wish I had employees with this type of management skills.

My husband and I had a wonderful experience! The bathroom was absolutely stunning, and the bed was very cozy! The reason I gave 4 stars is for personal reasons. My husband checks every hotel or motel room we stay in to ensure there are no cameras or devices, because unfortunately, you never truly know what to expect these days. I didn’t particularly like how the front desk manager handled the situation when my husband accidentally triggered the fire alarm. I feel like she could have managed that much more professionally. Aside from that, our stay was absolutely fantastic!

Very clean, good service, very comfortable beds. Air conditioning was crazy cold in a good way. We were by ice machine -126- and unfortunately heard activity all night . So kind of thin walls . The only other thing is that the coffee isn't out till 7 am, which is a little disappointing. I'd stay there again though/ great value!

From the staff to the room, everything was beyond perfect !

I was a little annoyed by this hotel stay because I booked a room with a double Queen bed and paid for it in full months ago and was told upon arrival they didn’t have any rooms like that available . They had given all double queen rooms to players staying there for a cricket match. It was me and my husband and my 12 year old traveling , so she was stuck on the pull out couch which she said was very uncomfortable. There was no bedding in the room for the pull out, so we had to go down to the front office to get it. The room was clean, but they didn’t have any soap or lotion or any of the complementary items usually available in the bathroom. We again had to go down to the front office to retrieve these items. The room was nice and bed was comfortable but all those little things were very inconvenient especially when coming in from out of town. The guy working the front desk was polite .

We really enjoyed it. The only thing I was disappointed in was there was no chair to sit in. And the sheets didn’t really fit the bed, but the bed was very comfortable. People at the front desk were exceptionally nice.

Beds are comfortable!

I booked a King Suite and was given a Double Queen room instead. I went back down to the desk to let them know that this isn’t the room that I booked and I was told that since I booked through a third party I was only “guaranteed a room”. I spoke with two agents from Hotels.com and was told there was nothing that they could do on their end. It was frustrating paying for something that I didn’t receive. The lady at the desk didn’t even tell me that the room I booked was unavailable when she took payment.

Staff could not resolve a situation and Manager was never available during my stay

The manager at the property with the thriller contacts harassed me, discriminated against me, and then lied on me when I politely asked them why didn’t they clean my room after they promised me that they would. I didn’t have any towels or any toilet paper and I stayed there for over a week. When I went downstairs to speak to the manager, I never once raised my voice. I never once was disrespectful. She just found me to be a pain because I was requiring them to do their job. When I asked her what happened? She literally sat there ignoring me. Then when I asked if there was someone else I could speak to, she threw her business card at me & threatened to put me out of the hotel if I spoke another word to her. Crazy. When I contacted the regional manager, she was unprofessional. Instead of talking to me directly & taking my concerns seriously, she decided to make a four-way call. She contacted the manager that I had an issue with, which was totally inappropriate and unprofessional. How did she think that conversation would go? When I was explaining to the general manager, what transpired, the minimum wage manager lied & said I got an attitude with housekeeping. That is a lie. I never raised my voice one time, but because I stood up for myself and calmly said that wasn’t true, they put me out. They tried to bully me because I complained. I wouldn’t even recommend this hotel to someone who needed shelter in a hurricane.

It wasnt the staff or rather the lack of staff. I have never seen a place of business not have at least one supervisor with a worker. It took 45 minutes to get checked in and to get a room and not because of the one staff member on duty but the fact that a fight almost broke out in front of us, people were given wrong room keys and the system was down. The one staff member was very polite and professional and did his very best so I do not blame him, I blame the carelessness of the management or lack thereof, to leave one sole employee to run the whole hotel at night. We will not be returning to this hotel in the future.

I would of love the stay, but wasnt allowed to experience a room that was already paid. This hotel canceled my room because of some bizarre check-in rules, and late check-in wasn’t even an option. Ended up stranded without a place to stay for the night and had a restless morning. Absolutely ridiculous.

The lady who checked me in was super fast, friendly, and very helpful. She made me feel so welcome. Her customer service was the best I ever experienced in any hotel. I will definitely tell my job to book with y’all due to her customer service

The staff was very courteous and helpful. The breakfast was also very good

The hotel receptionist, Serenity, was so nice and helped me with my check in and even answered my questions about the area.

Great overall stay for a quick work trip. Clean facility and rooms with a very friendly staff.

Loved every moment there , nicest staff at a hotel I’ve ever encountered

Quite, clean, nice location. Front desk very polite staff

Clean, easy access and quiet.

The staff at the front desk is absolutely the most delightful and helpful. A wonderful place to stay after going to the Renaissance Festival. The beds are comfortable, the breakfast had plenty of choices even for vegans. Very clean and quiet.

The front desk clerk was wonderful. Our room had a short shower curtain and the knob pulled off the shower, but as soon as I brought this to their attention, they took care of it without hesitation. I was expecting a bit more for breakfast, but it was adequate. Had to stay out here due to National Championship game taking up all our usual spots for our appointments at MDA. Great location for us all things considered. If traveling, a great choice!

I would definitely stay again! Loved the area too :)

A nice, quiet location

The guy working the counter sent one of my guys with us to his room and when he got to the room he was told was his a nake gentleman came out of the room cursing saying that this was the second time in the same evening that someone was assigned to his room and came in on him and he then threatened us. There were also 7... yes 7 vehicles broken into that night with extensive damage and theft to each. Will absolutely NEVER stay here again. The hotel was definitely nice with terrible surriundings, security, and employees. been assigned to his room and threatened us. The

Hotel was clean and in an accessible area. Close to the freeway.

Friendly staff, very clean and quiet. The bed was amazingly comfortable.

Great livation

There was no food left when we got there

The property was very clean and quiet. If I had any concerns I would say the Regular Coffee went fast and we had to wait and wait for somebody to refill the canister. My suggestion is to get rid of the water and add an additional regular coffee so nobody has to wait.

Fabulous breakfast and pleasant staff!

The staff was very courteous and helpful. The breakfast was also very good

Clean, good breakfast

The property was clean and it was quiret. The breakast was a bonus.

The breakfast left a lot to be desired. Was not able to use the shower in the morning because there wasn't any hot water.

Clean and comfortable. Better breakfast

Everything was great. Except breakfast.

Friendly staff, nice rooms, free hot breakfast