Aloft by Marriott Lubbock

If you don’t want to sleep stay here! Having a whole softball team and graduation made for a crazy weekend! They tried to bump part of out

Graduation weekend and a softball tournament made things crazy. Manager was helpful but front desk staff was useless. The guy put on headphones and played his video game ignoring the fact that Boston University got out of hand with very loud music in the common area. He could careless that the elevator broke and other guests were annoyed by the noise. Rooms are run down. Our shower dripped the whole time to the point we had to put the bathmat in the shower because of the noise off the drain. Bathrooms were not cleaned well and the floor has big gaps in the planks.

Staff was very friendly and helpful. However, was traveling with 2 dogs and the outdoor pet area had not been tended to in quite some time. I let the staff know twice that the pick up bags were out (all 3 sections). Unfortunately this was never addressed during our 2 night stay and we specifically selected Aloft dut to being advertised as "pet friendly

Was not given the room type I had reserved. Staff was very dismissive. The room was mid at best.

Always a great stay at the Aloft! Everything was perfect. Clean, comfy and always friendly staff!