Age Requirements
Minimum age to check in is 18 years old
Pets
Pets not allowed;
Front Desk Services
Contactless check-in and contactless check-out are available; Guests must transfer via airplane and shuttle to the property. Guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking. This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests booked in a rate category displaying the 1 Game Drive per night tag are required to pay a national park entry fee. The additional mandatory fee covers entrance to the national park. This property is located close to the border of Serengeti National Park, and within the Masai Mara National Reserve. To reach the property, guests must book a domestic flight (surcharge) to Keekorok Airstrip. Domestic flights operate during daylight hours only. Guests must arrange ground transfer from the airstrip to the property (approximately 45 minutes drive) in advance of arrival. This property is located within a national park, and access is restricted to official gate operating hours. Guests who arrive after the gates have closed will not be able to enter the park or reach the lodge, so it is essential to contact the property after booking and again before arrival to confirm gate times. Guests who intend to participate in scheduled afternoon game drives must confirm the latest arrival time allowed with the property. Guests with dietary restrictions or food allergies should contact this property in advance.
Identification
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges;
Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room; One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding;
Dining
Satisfy your appetite for lunch or dinner at the tentalow's restaurant, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. A complimentary cooked-to-order breakfast is served daily.
Mandatory Fees And Taxes
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Additional fees: USD 70 per person, per night for adults and USD 40 per person, per night for children (from 3 years old to 17 years old)