Riu Palace Costa Mujeres - All Inclusive

Name: Riu Palace Costa Mujeres - All Inclusive
Address: SM 006, Costa Mujeres, Estado de Quintana Roo, MX
Price range: 527 US$–3667 US$ per night
Rating: 8.45

From

248 US$

/ noche

Riu Palace Costa Mujeres - All Inclusive - Image 1

Riu Palace Costa Mujeres - All Inclusive - Habitación

Riu Palace Costa Mujeres - All Inclusive - Piscina

Riu Palace Costa Mujeres - All Inclusive - Restaurante

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From

248 US$

/ noche

Acerca de esta propiedad

Relájate en el spa completo, que ofrece masajes y tratamientos faciales. La diversión está asegurada en este alojamiento, que ofrece 5 piscinas al aire libre, un parque acuático de acceso gratuito y un centro de bienestar abierto las 24 hor...

Servicios

Servicios empresariales

Tendrás una sala de ordenadores, tintorería y un servicio de recepción las 24 horas a tu disposición. Hay un aparcamiento sin asistencia gratuito disponible.

Comida

Hotel Riu Palace Costa Mujeres - All Inclusive te ofrece la posibilidad de tomar algo en Spaces, aunque también puedes ir a un bar-cafetería. Apaga tu sed en uno de los 6 bares con salón o los 2 bares junto a la piscina. Se ofrece un desayuno bufé gratuito todos los días de 07:00 a 10:30.

Habitaciones

Te sentirás como en tu propia casa en cualquiera de las 670 habitaciones con aire acondicionado, minibar y televisión de pantalla plana. La conexión wifi gratis te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales por satélite. El baño privado con bañera y ducha independientes está provisto de artículos de higiene personal gratuitos y secadores de pelo. Entre las comodidades, se incluyen caja fuerte, una zona de estar separada y teléfono.

Ubicación

Si decides alojarte en Hotel Riu Palace Costa Mujeres - All Inclusive, te encontrarás en una fantástica zona de Costa Mujeres (Franja de Resorts de Costa Mujeres) y apenas te separarán 15 minutos en coche de Club de golf de Playa Mujeres y Punta Sam Ferry Terminal.

Qué hay cerca

Club de golf de Playa Mujeres(4.1 millas)
Playa Mujeres(5 millas)
Punta Sam Ferry Terminal(6.1 millas)
Playa de Punta Sam(6.1 millas)
Zona Arqueológica El Meco(7.6 millas)
Museo subacuático Arrecife El Meco(7.7 millas)
Playa El Niño(8.7 millas)
Gran Puerto(9.7 millas)
Terminal de ferry Ultramar de Puerto Juárez(9.7 millas)
Museo Iconográfico de la Carrera Panamericana(10.3 millas)
Iglesia adventista del Séptimo Día(10.9 millas)
Mercado 23(11.1 millas)
Centro comercial Cancún Mall(11.4 millas)
Parque Las Palapas(11.6 millas)
Iglesia de Cristo Rey(11.6 millas)
El aeropuerto más cercano se encuentra en Cancún, Quintana Roo (CUN-Cancún Intl.)(22.3 millas)

Aparcamiento
Restaurante
Piscina
Habitaciones para no fumadores
Servicio de habitaciones
Mostrador turístico

Mostrar todo

Ubicación

SM 006, Mza 002, Lte 14, Subcondominio Playa, Condominio Costa Mujeres, Costa Mujeres, Isla Mujeres, Estado de Quintana Roo, México

Club de golf de Playa Mujeres (4.1 millas)

Playa Mujeres (5 millas)

Punta Sam Ferry Terminal (6.1 millas)

Playa de Punta Sam (6.1 millas)

Zona Arqueológica El Meco (7.6 millas)

Museo subacuático Arrecife El Meco (7.7 millas)

Más información sobre la ubicación

Opciones de habitación

Suite junior, frente al mar (Elite Club, +18yrs, U)

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 2

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Suite junior (Swim-Up, E)

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 3

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Suite junior, vistas parciales al mar (L)

Detalles de la oferta

2 Camas Dobles

1 Cama Doble Extragrande

Capacidad: 3

431 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Suite, frente al mar (Elite Club, +18yrs, C)

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 3

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Suite junior (Swim-Up | B2C-CA)

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 3

431 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Piscina privada

Suite junior, vistas parciales al mar (U)

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 3

431 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Suite junior, frente al mar (Elite Club, +18yrs, E)

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 2

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Suite junior, vistas al jardín (E)

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 3

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Suite (Elite Club, +18Yrs, U)

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 3

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Suite, frente al mar (Elite Club, +18yrs, B2C-CA)

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 3

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Suite junior, vistas al mar (Large, U)

Detalles de la oferta

2 Camas Dobles

Capacidad: 4

538 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

2 Camas Dobles

Capacidad: 4

538 ft²

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Suite junior (B2C-CA)

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 3

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Suite junior, vistas al mar (Grande, E)

Detalles de la oferta

2 Camas Dobles

Capacidad: 4

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Suite junior, vistas parciales al mar (E)

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 3

431 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Suite junior (Swim-Up,Elite Club, B2C-US)

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 2

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Suite junior, vistas al mar (L)

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 2

431 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Suite junior, vistas al mar (B2C-CA)

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 2

431 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Suite junior (Large | B2C-CA)

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 4

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Suite junior, piscina privada (Elite Club,+18yrs |M)

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 2

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Suite junior, frente al mar (Elite Club, +18yrs, C)

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 2

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Suite junior, frente al mar (U)

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 3

431 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Suite junior, vistas al mar, frente al mar (Elite Club,+18yrs |M)

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 2

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Suite junior (Swin-up, B2C-US)

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 3

431 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Piscina privada

Suite junior, vistas al mar (U)

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 2

431 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Suite junior (C)

Detalles de la oferta

2 Camas Dobles

Capacidad: 3

431 ft²

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Suite, frente al mar (B2C-US)

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 3

786 ft²

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Suite junior (Swim-Up,Elite Club, +18yrs, E)

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 2

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Suite, frente al mar (B2C-CA)

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 3

431 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Suite junior, frente al mar (E)

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 3

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Suite junior (Swim-Up,Elite Club, +18yrs, U)

Detalles de la oferta

2 Camas Dobles

1 Cama Doble Extragrande

Capacidad: 2

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Suite junior, frente al mar (Elite Club, +18yrs, B2C-CA)

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 2

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Suite junior, vistas al mar (C)

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 2

431 ft²

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Suite junior (Swim-Up, U)

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 3

431 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Piscina privada

Suite, frente al mar (E)

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 3

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Suite junior, vistas parciales al mar (B2C-US)

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 3

431 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Suite junior, frente al mar (Elite Club, B2C-US)

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 2

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Suite, vistas al mar, frente al mar (Elite Club,+18yrs |M)

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 2

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Suite junior (Swim-up, Elite Club, +18yrs, C)

Detalles de la oferta

2 Camas Dobles

1 Cama Doble Extragrande

Capacidad: 2

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Suite (Elite Club, B2c-Us)

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 3

Aire acondicionado

Conexión Wi-Fi (gratuita)

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 2

Aire acondicionado

Detalles de la oferta

2 Camas Dobles

Capacidad: 4

538 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Suite junior, vistas al mar (Large, B2C-US)

Detalles de la oferta

2 Camas Dobles

Capacidad: 4

538 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Suite junior, vistas al mar (Grande, M)

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 4

538 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Suite junior (Swim-up, Elite Club, +18yrs, B2C-CA)

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 2

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Suite (Elite Club, +18Yrs, E)

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 3

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Suite junior, frente al mar (Elite, +18 yrs |L)

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 2

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Suite junior, vistas al mar (B2C-US)

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 2

431 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Reseñas de los huéspedes sobre Riu Palace Costa Mujeres - All Inclusive

8.4

Muy bueno

Basado en 1338 comentarios verificados

Opiniones de los huéspedes

Resumen generado por IA en función de reseñas recientes de los huéspedes.

En Riu Palace Costa Mujeres - Todo Incluido, los huéspedes destacan comúnmente una playa prístina bordeada de palmeras, varias piscinas animadas y espectáculos nocturnos, junto con una ubicación tranquila y aislada y algunos informes de interrupciones de energía o del aire acondicionado durante los períodos de mayor afluencia.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

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Opiniones de los huéspedes

El personal es ampliamente descrito como amable y trabajador, aunque una minoría informa sobre respuestas lentas o poco útiles y falta de personal en los momentos de mayor demanda. Las habitaciones se sienten modernas y, a menudo, espaciosas, pero la distribución abierta del baño limita la privacidad, las camas pueden ser pequeñas y el sonido viaja—especialmente debajo del buffet o cerca del teatro. Las opiniones sobre la comida son variadas: a muchos les gusta el buffet y el desayuno, mientras que los restaurantes a la carta implican largas esperas sin reservas y una calidad variable; las bebidas pueden saber aguadas o demasiado dulces. En general, espere un complejo limpio y enérgico frente a la playa, ideal para quedarse en el establecimiento a relajarse y divertirse.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Instalaciones

Gran complejo con varias piscinas (incluidas áreas para adultos), un parque acuático, espectáculos y fiestas nocturnas, y una amplia playa de arena; generalmente hay suficientes tumbonas en la playa. Los inconvenientes comunes incluyen agua caliente en la piscina, tumbonas reservadas, poca sombra/sombrillas en la playa, un gimnasio pequeño/aglomerado, servicio de bar lejos de la playa y varios informes de cortes de energía/aire acondicionado.

Reseñas de huéspedes relacionadas

Evan

1 nov 2025

Se alojó 14 noches

RIU Palace Costa Mujeres is the ideal place for leisure whether you have a family or as a couple. There’s five pools two waterslides one for adults one for kids. It’s an ideal place. We keep coming back. We really love.RIU Palace Costa Mujeres. The staff there go out of their way to be sure your holiday or vacation is simply the best. I would recommend this for anybody that is looking for a great leisurely time.

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Nazlin

11 nov 2025

Se alojó 10 noches

Room was average for a Palace Resort had no airconditioning, no cold fridge, no hot water for approx 5 nites. Elevators were not functioning at full capacity. The first two nights no air, no cold fridge,no hot water - air came back third day but again no air for 3 additional nights. Very disappointing! They should have backup generators for a property that size! We should be reimbursed for the inconvenience we endured! The buffet area was more like a cafeteria! The speciality restaurants had long waiting times and the food at the speciality restaurants was not good and cold. Steak house was okay Buffet food was not bad but extremely busy Looking forward to talking to customer service at Expedia. Please contact me at +16472978919 .

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Chu Hee

31 oct 2025

Se alojó 5 noches

The hotel is beautiful and has a lovely beach with no seaweed (sargassum). Everything is very clean, and the water park is fantastic for both kids and adults. I’m giving it 4 stars mainly because of the food. The buffet lacks flavor in most dishes, especially in the pizza and pasta area. We went to the Mexican restaurant, but everything was dry — we had to leave in the middle of dinner and go back to the buffet. At the steakhouse, we ordered the ribeye medium, but it came out way too dry. The natural juices were also very watery. On the positive side, the pool entertainment team, especially Nacho, was great! We had a lot of fun during his Aqua Gym session. I would stay here again, but I’d think twice because of the food — from 1 to 10, I’d give it a 6.

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Rosa

22 jul 2025

Se alojó 4 noches

The Good: We truly appreciated the cleanliness of the hotel, the wide variety of food options, and the exceptional service from the staff. Everyone we interacted with was kind, attentive, and thoroughly professional, which made our stay all the more enjoyable. Areas for Improvement: The most significant issue we encountered was with the theater experience. Unfortunately, the lighting was very poor, making it difficult to see the performers on stage—this impacted our ability to enjoy the shows fully. Enhancing the lighting in this area would greatly improve the experience for future guests. Additionally, the hotel’s location is quite remote, with only one store on the property. To enrich the guest experience and bring more local flavor, we suggest adding vendor stands offering Mexican products such as candy, hats, and other cultural items. We also found that the beach is quite a distance from the nearest bar. When drinks were delivered, they often lacked ice by the time they arrived. Installing a bar station closer to the beach would greatly improve convenience and refreshment. Last but not least, in my room there was a table with a glass top, the glass is loose and had a chip, I set a ice bucket over the glass and it cracked, I was charged for the replacement :(

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Igor

8 nov 2025

Se alojó 9 noches

No power two days, working generator. Not working air conditioner, ho hot water all two days.

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Doniesha

23 nov 2025

Se alojó 3 noches

I don’t really have anything bad to say, except some of the food wasn’t too good but the steakhouse steaks were really good. They had a lot of options for lunch and the breakfast buffet was really good. The pool areas were amazing and there seems like about six or seven pools and at least least two or three of them were adult only. We booked a room with a private pool and it felt like the pool was heated, but I’m not sure. All in all I would 100% go back. The parties are just so much fun. This place was a 10 out of 10 for sure. It was my birthday and they probably did about three or four things just to tell me happy birthday. Loved it.

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Stephanie

19 mar 2024

Se alojó 4 noches

Service and activities were great. I would recommend improving the gym facilities- the room is small when compared to the number of guests at the hotel. It was often at capacity at all times in the morning and I was unable to workout at 7am with all cardio machines and weights being used. Overall was a great week.

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Suzanne Leigh

1 ago 2025

Se alojó 4 noches

The hotel was great but there’s a problem with their toilet flushes. Also, I find their buffet food very salty. The pools are warm which is our number one favourite. Lots of places to hang out and drink. I love the location, it’s far from the hustle and bustle and it’s safe. Most hotels in Mujeres area have checkpoints.

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Tomasz

3 feb 2025

Se alojó 6 noches

One thing I don’t like they should do something about people putting the towels on the beach in the pool chairs and they never come back so they reserved but nobody is using them and I have to walk around. Look for empty spot.

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walter david rodman

4 jul 2025

Se alojó 4 noches

Staff at morning and mid day buffet were excellent with Pacho and Lilliam . the lounge bar with Alfredo and Phillipe the same. As it was only my wife and I I would say the only negative was the delineation between adults and children. One pool was not enough for adults whereas the children had the waterpark and 2 other pools

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¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Limpieza

Los terrenos y las áreas comunes se mantienen muy limpios, y muchas habitaciones se limpian a diario. Sin embargo, las reseñas también mencionan una preparación inconsistente de las habitaciones, olores u plagas ocasionales y algunos baños públicos que no se mantienen bien.

Reseñas de huéspedes relacionadas

Monica

15 feb 2025

Se alojó 5 noches

This resort was perfect for a family vacation. My kids loved the waterpark, pools, and beach! The beach was gorgeous, with the softest white sand I have ever seen. The watercolor was beautiful turquoise and the palm trees that lined the beach offered plenty of shade and another touch of beauty to the landscape. The landscaping around resort was well kept and beautiful, I enjoyed looking at all the plants and my kids loved the iguanas and lizards we found around the resort. The food was good; and the staff was friendly and attentive. The only complaint I had was the bathrooms by pool, buffet were not cleaned as much as I would like. Also our room wasn’t cleaned well when we first got checked in, the sheets even had some questionable stains on them. I made a complaint the first day and they came in and did a deep clean and after that they continued to provide awesome housekeeping. The other complaint I would bring up is you can only get bottled water from the lounge, which is very far from pool/beach. I would grab waters on the way down to pool but it would have been nice to have them available at the bars located at pool. Overall great stay, and would recommend to other families traveling with kids!

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Amy

22 may 2025

Se alojó 4 noches

On arrival, our room had been cleaned but not to a great standard. Hair left in the shower, and on the toilet seat, items from prior guests left in the room. Requested they come back and was told there was nothing wrong with it. The next morning housekeeping did a great clean and I was happier moving forward. The facilities are great, food was good enough and I had a beautiful massage at the spa. Overall I’d say the hotel is 3.5 stars at best, due to the condition and cleanliness of the rooms.

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Mario

27 ago 2024

Se alojó 6 noches

Beach was beautiful but bathrooms from public areas dirty

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Shydia

20 abr 2025

Se alojó 2 noches

This property was beautiful! The only reason I did not give a perfect rating is because our hotel bathrooms weren’t the cleanest. There were residue on the walls and toilet seats. I ended up cleaning the room myself! Also , on our second night there , we returned to our room with the beds straightened, the towels and rags restocked, which was all good until we learned that house keeping made a bowel movement in our room and never flushed or cleaned the toilet afterwards. It was just there for us to discover when we returned! I was completely disgusted!!! This review is strictly on our most recent stay. I will absolutely return to this resort but, the housekeeper/keepers who serviced our room before and during our stay can be better. Also, the resort should consider wristbands that open the doors as we found it very difficult to get in and out our rooms trying to search for a key.

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George

11 ene 2026

Se alojó 4 noches

Room smelled like mold, so they sprayed a ton of cleaning products everywhere which made it worse. Finally the gave me a clean room. Food was ok but I got cramps from something. The place is super nice to look at and the beach is awesome

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Melody

22 ene 2026

Se alojó 2 noches

Overall 6/10 stay. IMO, the resort needs some updating/sprucing up. The grounds are meticulously maintained, but the rooms is where some of that attention needs to be. Our room had blood on the bathroom wall, half used conditioner and lotion bottles. Water leaked continuously from the shower out onto the main floor. None of the restaurants take reservations. It was chaos. We got to the steakhouse at 6:30 and they said they were no longer taking anymore guests for the night! However people that were staying at the resort, invited us to dinner with them and were able to add us 2 to their reservation after 8p. The food, all over the resort, overall 7/10. Staff was amazing. Beach is beautiful! Walked down the beach and while other resorts had piles of sargassum, there was none insight at Riu. We checked out after 2 days and went down to Majestic Elegance which is what we’re used too. So maybe we’re just too “uppity” for this resort. Will we return, no. But that’s not to say the next person won’t have a grand time. We just have preferences as far as what we like. We tried something new and it showed us why we typically stick to what we know.

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Anthony DeJesus

7 may 2024

Se alojó 4 noches

The property is super clean, the staff is extra friendly, the restaurants all have delicious meals. The buffet has a hundred different food options for everyone's liking. At night they have fun shows and music acts for entertainment. The beach is clean and beautiful. The drinks keep coming. They also have fun activities everyday for kids. The rooms are big and have daily room service. Definitely coming back. Great job RIU!

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Yogita

28 abr 2025

Se alojó 4 noches

The attention the staff was giving all the guests and prompt service was exceptional also attentive to the cleanliness of the hotel, dining areas and grounds.

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Brenda

16 mar 2025

Se alojó 3 noches

Exceptionally clean facilities.

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Liubov

25 oct 2025

Se alojó 7 noches

We stayed for a week with my husband for our post marathon quiet, relaxing vacation. We loved how big is the beach, and how long you can walk along the beach to both sides. Water is clean and no seaweed. There are palm trees on the beach that provide shade. We had a nice room with partial ocean view and we loved that it was very quiet so we could relax and enjoy our vacation. Room was cleaned daily and we loved the service. Hotel design was simple, but we loved all the staff of the hotel. Everyone was so nice and attentive to us. Restaurant food was good, a little bit less variety of food than in other RIU resorts we stayed. Gym was open since 5 am. If you are runner, your running option would be most likely a treadmill, since beach sand is a bit too soft or run on and there’s not much territory to run around hotel. And at security points they have a few streets dogs, as well as on the beach we saw about 5 dogs walking together which is a bit scary. When we brought up the street dog’s situation at the checkout they said it’s not their dogs and they can’t control it. Which may influence my future decision to come back to that hotel or not. Lots of mosquitoes everywhere and it doesn’t look like they do anything about it like in other RIU. Overall it was a good hotel and we enjoyed our stay.

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Habitaciones

Las habitaciones son modernas y, a menudo, espaciosas, con opciones como suites con acceso directo a la piscina o con piscina privada. Los problemas recurrentes incluyen una distribución abierta del baño/ducha con poca privacidad, camas pequeñas/estrechas, aislamiento acústico deficiente y ruido de los locales, y preocupaciones ocasionales sobre el rendimiento del aire acondicionado.

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Rose Mary

28 feb 2024

Se alojó 6 noches

My only complaint is booking a more expensive Ocean front room and they put us under the resturaunt it was so loud from chairs and carts the whole night we had to move rooms. Everything else was perfect!

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shen

2 jul 2025

Se alojó 7 noches

Only problem with the hotel is the soundproof. You can 100% hear when people walk by the hallway. Especially when there’s activities at 9-10pm.

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Monica Lynne

7 nov 2025

Se alojó 5 noches

The hotel is beautiful and kept well cleaned. The rooms are a bit weird in design as tub is next to bed. If traveling with friends there is no privacy for bath or shower. The food for this resort at restaurants and buffet was good. No issues there. Entertainment not the best. They round you up to play volleyball and worker leaves after getting it started. Pool games last about 30 minutes. The Riu parties at night were better. If traveling with teens 13 to 17 they may get bored. They are not allowed in the swimup bars (18 only) also if your teens use the gym, not here must be 18. This location of hotel is about 2 to 3 hours away from most of the excursions to do. You will spend many hours in van traveling. Overall nice place to stay and eat for honeymooners, older couples who don't want to leave resort. Anyone else, this would not be great choice if you want endless entertainment or adventure, excursions.

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Sharry

28 ene 2025

Se alojó 4 noches

Beautiful resort! Modern, fresh rooms & restaurants! Three large pools, two with swim up bars. Food was wonderful, the ocean views breathtaking and the staff-so friendly! We will definitely return!

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haris

8 abr 2025

Se alojó 7 noches

Overall good property! Pretty standard offering for an all-inclusive resort. Couple of items that are lacking: 1. The beds in the rooms are pretty small. Stated as doubles, but they seemed much smaller than that. Two children on one bed felt cramped, not to mention two adults. 2. The restaurants were underwhelming. The buffet was the best option and the food was great, but the a la carte offerings were disappointing to us.

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Donna

5 sept 2025

Se alojó 3 noches

Absolutely loved this resort. So clean and beautiful. Layout was easy to get around, plenty of food options! The swim out suite was heaven!

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KENNY

3 jul 2025

Se alojó 4 noches

I was traveling with my children, and I found the design of the shower area problematic. The glass doors were not opaque enough, which made it uncomfortable to use the shower with my daughters present in the room. I had to cover the door with a blanket to ensure privacy. While this setup might be ideal for couples, it doesn't offer the necessary privacy for families or friends sharing a room. I believe more consideration should be given to different types of guests

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Nongkhane

22 jul 2025

Se alojó 4 noches

I didn't like how the shower was in the rooms. Shower wasn't private which made it hard to shower with family in the room.

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Laurie Dawn

21 dic 2024

Se alojó 7 noches

Beautiful resort. Riu new design complex. Very clean & organized. Although… we were room 0167. Great ocean view & location to pools. The room is located below the Taste buffet. Chairs & tables dragging all hours. Mostly meal time ( barely stand the noise) & all night when staff are cleaning. Not much sleep or afternoon resting in room. We have been to quite a number of Riu resorts , this location & incredible beaches are now one of our favourites in Cancun area We will return , just not staying near the past location. .

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Todd

23 abr 2025

Se alojó 7 noches

Incredibly clean resort. Staff and service were great. The beds are 5 inches narrower than a regular full-sized bed, and that was a major problem. Also, the shower stall empties into the main room; you will need to ask for a room divider, unless you want to step out of the shower and directly into the main room

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Servicio

El personal es ampliamente elogiado por su amabilidad, dedicación y atención en limpieza, restaurantes y bares. Algunos huéspedes experimentaron respuestas lentas o poco útiles, anfitriones groseros en ciertos restaurantes y signos de falta de personal en momentos de mucha actividad.

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Charan

29 oct 2025

Se alojó 9 noches

We had a terrible experience with the Japanese restaurant. The guy gave us a buzzer and said there was 45 minutes of wait. We waited 40 minutes and returned to check whether our turn was close. The guy said he already buzzed it a long time ago. The buzzer never buzzed. He then shrugged his shoulders and said there is nothing more he could do other than giving us another buzzer and wait another 45 minutes. His attitude was negative, arrogant and unhelpful. Very poor customer service for a 5 star Riu Palace. We have been to Riu hotels 6 times. After this experience we will never spend our hard earned money there.

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meghedi

10 jul 2025

Se alojó 4 noches

The property was spacious and beautiful, but it was noticeably understaffed. There were limited food or drink options available at the poolside,. While the room itself was clean and comfortable, the main issue with this property is the lack of sufficient staff and dining options—especially around the pool.

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Yaudel

16 nov 2025

Se alojó 4 noches

The room was great, housekeepers did a great job. Food was decent, at some stations food was cold and not fresh. Drinks with too much water. The lady from Customer service totally rude and unprofessional.

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Natella

20 nov 2025

Se alojó 6 noches

Great service! We really appreciate it

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Anthony

31 dic 2024

Se alojó 4 noches

Staff entered our room and gathered our belongings, moved them to another room, without our knowledge or consent. Girl at front desk, lied and denied having a conversation with us. General Manager stood by her side, said we we lying and they did nothing wrong. A simple apology and acknowledgment of the situation would have been appreciated. Luna, the General Manager was a horrible host. Couldn’t even make a meeting that she set on Tim. I had to wait 15 extra minutes.

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rodney

28 oct 2024

Se alojó 9 noches

I visited this hotel in 2019 it was immaculate and it still is very well kept in 2024. The service, and customer care is fantastic they really ensured we had all we needed for our stay. Thank you Riu workers and management, we will certainly be back.

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Ryan

14 nov 2025

Se alojó 4 noches

Great hotel, a lot of activities to keep you entertained. Staff was excellent

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Nicole Celine

16 nov 2025

Se alojó 6 noches

We experienced several issues during our stay that significantly impacted our comfort and overall impression of the property. For three consecutive days, we had no air conditioning or hot water, which made it extremely difficult to rest, especially with the constant loud banging and noise throughout the hotel during both daytime and nighttime hours. While the food was satisfactory and the dining staff provided excellent service, we were disappointed by the lack of dress-code enforcement. It was uncomfortable to see some guests allowed into the dining areas wearing inappropriate attire, such as spandex or clothing that was not suitable for a resort setting. Additionally, our interactions with the front desk staff were not pleasant. They were neither friendly nor accommodating, and did not appear willing to address the concerns we raised during our stay. Overall, we were not impressed with this hotel. Having stayed at other Riu Palace locations, we expected a higher standard of service and hospitality. Unfortunately, this property did not meet those expectations, and we would not choose to return.

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yasmin

20 oct 2025

Se alojó 3 noches

Very friendly staff

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Yogita

28 abr 2025

Se alojó 4 noches

The attention the staff was giving all the guests and prompt service was exceptional also attentive to the cleanliness of the hotel, dining areas and grounds.

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Ubicación

Situado en un tramo de playa tranquilo y hermoso al norte de Cancún, muchos aprecian el entorno seguro y relajado. El inconveniente es la distancia: las transferencias y excursiones tardan más, los taxis pueden ser caros y hay poco a poca distancia a pie.

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Luz Maria

28 mar 2024

Se alojó 5 noches

The.grounds are beautiful and always clean. The beach is expansive and plenty of chairs. The only downside is that it is far away from the town and hotel zone making transportation costly and not many options. The staff was always friendly and make you feel welcome.

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Joseph Donald

29 mar 2025

Se alojó 5 noches

Great property, but really far from the downtown area

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Monica Lynne

7 nov 2025

Se alojó 5 noches

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Alexander

24 feb 2024

Se alojó 5 noches

My family had a fantastic stay here. Staff and facilities were outstanding. Have traveled to Cancun and the surrounding area several times prior to this, and we agreed this was our favorite resort so far. The beach area was particularly great here - very clean and less congested than the beaches in the hotel district. Certainly worth the longer drive from Quintana Roo. Would definitely return.

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Sarah Marie

23 dic 2024

Se alojó 10 noches

Our suite was beautiful with excellent housekeeping, including a cute towel figure on the bed daily. The resort has many restaurants and a lovely cappuccino cafe. There are multiple pools and the beach is stunning -- we walked the miles of white sand every day. The biggest downside is that the location is north of Cancun in Costa Mujeres and very isolated. Unlike many resort areas you can't just walk outside and access public transportation or walk to shopping, nightclubs, or recreational places. We ordered Uber and taxis at an additional expense. There is also no shuttle to and from the airport. It is a beautiful resort if you want to stay there and not go anywhere.

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NADAR

21 abr 2024

Se alojó 7 noches

Away from city. It’s hard to get there and taxi is too expensive

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Revi

14 ago 2025

Se alojó 6 noches

This hotel was clean. It’s a bit far from the town but quiet and relaxing.

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Maria

17 jul 2025

Se alojó 7 noches

Excellent property overall! Althou its a little far from the Cancun Airport, it is worth the drive!

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Jason

26 may 2025

Se alojó 3 noches

Safe and quiet area. Resort was very nice. Distance is far away from everything so taxis are $35 and up each way. Would highly recommend

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William Keith

5 mar 2025

Se alojó 7 noches

Although this hotel is a bit of a drive from the downtown area, I was happy to be away from that area with young kids. The resort is beautiful, we visited during a busy vacation week and could still find chairs at the beach and pools with plenty of shade. Water slides were so much fun for kids and adults as well and the splash pad was perfect for younger kids. The food was excellent for an all inclusive. The water is so clear, so blue, no seaweed here. The staff was amazing from housekeeping to servers, kids club, even the photographer staff. This place was the nicest family friendly all inclusive we have been to, and we have been to quite a few. Highly recommend if you are looking to relax and enjoy the sun, beach and pool and feel safe. It is about 40 minutes from the airport and about 1/2 hr to downtown Cancun area. Also, for those not traveling with kids, the 2 swim up adult only bar areas looked pretty nice. There was always some type of entertainment going on around the pools.

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Comida

Los buffets son frecuentemente elogiados por su variedad y el desayuno, mientras que los restaurantes a la carta implican largas esperas sin reservas y la calidad es inconsistente. Las bebidas a menudo se describen como aguadas o demasiado dulces, y varios huéspedes informaron problemas estomacales.

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Nazlin

11 nov 2025

Se alojó 10 noches

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Chu Hee

31 oct 2025

Se alojó 5 noches

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Craig

5 nov 2025

Se alojó 5 noches

The staff worked really hard at keeping the grounds in immaculate condition. The rooms were nice and well stocked with drinks. Perfect amount of amenities as well. One of the strong points is the beach. When we visited from 10/30-11/4 absolutely no sargasm. Beach was sandy and in pristine condition. Food at each of the restaurants was good, we especially liked some of the food at the Japanese and Mexican restaurant.

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nana

23 mar 2025

Se alojó 3 noches

My family and I really enjoyed our stay at this resort. The resort is really beautiful and clean. There is also a lot of different food options. What we didn’t really like was the drinks. Drinks are really watered down, but other than that I highly recommend this resort.

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Uberto Mora

21 jul 2025

Se alojó 5 noches

Food was average and if you are not at 6:00 pm at the restaurants to get you place in line to eat you will end up every night at the buffet, the food from the buffet is better than the restaurants anyways.

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Peter

11 oct 2025

Se alojó 8 noches

RIU Palace at Costa Mujeres is a beautiful place, with enough greenery not to feel like you are in concrete jungle setting, with an awesome beach! Entertainment will keep you engaged if you are easily bored. Make sure you know where the nearest restaurants are, in case you need to use one, as there is a shortage of them on a resort. Bring mosquito spray!!! If you travel with kids, the non-alcoholic beverages from the bars are great for kids, but if you want an adult drink, low quality liquor is what you'll get. Food options will keep you from being hungry. From buffet, to bar grills, to restaurants. However if you want a more upscale dining experience, look else where as you'll not find it at this resort! When serving guests, staff always friendly and professional, but it felt like the resort was understaffed big time.

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KASHALA

27 sept 2025

Se alojó 3 noches

Although the resort was nice, the food was HORRIBLE even the food in the restaurants was disgusting, luckily the staff was able to transfer us to another resort where we were able to enjoy the remainder of the vacay. I wouldn't recommend this resort due to the food.

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Melody

22 ene 2026

Se alojó 2 noches

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Robert

8 ago 2025

Se alojó 5 noches

Food was salty drinks watered down Has a wedding and the food was terrible Had to wait for a bartender for 2 hours and food cold when served. Look elsewhere

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Jessica

7 nov 2025

Se alojó 7 noches

Beautiful resort, amazing beach, great staff.. beds weren’t comfortable, drinks were inconsistent. Buffet was the same thing every day for breakfast and dinner. Nothing bad really just not spectacular

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Anaid

hace 4 semanas

Se alojó 2 noches

Nuestra estancia estuvo bien, la habitación tenía lo que necesitábamos para nuestra estancia. La comida tiene buena calidad, hay diferentes restaurantes con buenos menús y el buffet tiene comida diferente.

Oscar

2 sept 2026

Se alojó 4 noches

Habitación tiene level abajo de lo restante del hotel. Camas pequenas y no tan buenas. Cuartos no son planeados para famílias con hijos.

ALEX FABIAN

22 ago 2026

Se alojó 2 noches

Excelente hotel para hospedaje frente al mar muy tranquilo y con muy buena comida y actividades lo único que vi es que se desperdicia mucha comida por parte de los visitantes

Gisel Yuliana

5 ago 2026

Se alojó 5 noches

Empezaré con decir que el hotel es muy bonito y limpio pero su atención es muy imparcial ya que le dan mucha preferencia a los extranjeros y a nosotros como latinos nos miran feo o se hacen los sordos y creo que eso está muy mal ya que nuestro pago es igual al de otras nacionalidades ! También espero mejoren sus compañías de transporte ya que cuando reservamos nos ofrecieron el viaje de ida y vuelta al aeropuerto y nunca nos recogieron . Para llevarnos al aeropuerto fuimos 5 familias y solo recogieron a tres !! Los debas tuvimos que pagar Uber para llegar a tiempo al nuestro vuelo !!

MARIA

9 jul 2026

Se alojó 4 noches

Alexis del equipo de animación muy amable ,respetuoso y súper atento Emmanuel muy atento me encantó la estadía me hicieron sentir como en casa súper agradable

Política del establecimiento

Instrucciones para la entrada

Todo lo que necesitas saber para hacer el check-in sin problemas.

Entrada

Salida

De 15:00 a 00:00

Antes de la(s) 12:00

Interesante

Políticas e información adicionales sobre esta propiedad.

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Las respuestas instantáneas de IA se basan en la información del hotel.

Precios para las próximas fechas

noviembre 2026

DO	LU	MA	MI	JU	VI	SA
1 $527	2 $527	3 $528	4 $538	5 $596	6 $635	7 $577
8 $532	9 $593	10 $659	11 $1000	12	13 $659	14 $659
15 $635	16 $610	17 $620	18 $949	19 $1032	20 $1086	21 $1151
22 $1169	23 $781	24 $1167	25 $1169	26 $1154	27 $1066	28 $980
29 $1087	30

diciembre 2026

Más barato

Más caro

Precio medio por noche de las ofertas, con impuestos y tarifas.

Precios en USD para 2 huéspedes, actualizados a diario.

El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática. Este establecimiento no permite los cambios de nombre en las reservas. El nombre de la reserva debe coincidir con el nombre del huésped que se registra y se hospeda en el alojamiento. Se requiere un documento de identidad con foto. Cuando una reserva de habitación incluye un traslado de ida y vuelta al aeropuerto sin cargo, es fundamental responder al mensaje del proveedor para organizar el servicio de transporte.

El check in debe realizarlo alguien que tenga al menos 18 años.

Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
El nombre de la tarjeta de crédito utilizada a la llegada para pagar gastos adicionales debe corresponderse con el nombre principal que figura en la reserva de la habitación.
Este alojamiento acepta tarjetas de crédito. No se aceptan pagos en efectivo.
Este alojamiento se reserva el derecho a efectuar una autorización de la tarjeta de crédito del huésped previa a la llegada.
Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: extintor, detector de humo y botiquín de primeros auxilios.
Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
Las normas culturales y las políticas para huéspedes pueden variar según el país y el alojamiento, que es el que dicta las políticas que aquí se muestran.

Solo se permite el acceso a las habitaciones a los huéspedes registrados en el hotel.
Este alojamiento no acepta mascotas ni perros guía.
Para acceder a este alojamiento, no es necesario el coche.

Datos del negocio

Número de registro de la propiedad 003-007-003962/2025

DO	LU	MA	MI	JU	VI	SA
		1 $988	2	3 $1002	4 $989	5 $965
6 $955	7 $613	8 $614	9 $931	10 $937	11 $953	12 $969
13 $648	14 $647	15 $647	16 $1990	17 $2149	18 $2204	19 $2234
20 $2484	21 $2670	22 $2225	23 $1780	24 $1931	25 $1867	26 $1805
27 $3444	28 $3667	29	30 $3201	31 $2873