Riu Palace Costa Mujeres - All Inclusive

Name: Riu Palace Costa Mujeres - All Inclusive
Address: SM 006, Costa Mujeres, Estado de Quintana Roo, MX
Price range: US$ 527–US$ 3.667 per night
Rating: 8.45

From

US$ 248

/ noite

Riu Palace Costa Mujeres - All Inclusive - Image 1

Riu Palace Costa Mujeres - All Inclusive - Quarto

Riu Palace Costa Mujeres - All Inclusive - Piscina

Riu Palace Costa Mujeres - All Inclusive - Restaurante

Selecione datas para ver preços e disponibilidade

From

US$ 248

/ noite

Sobre esta propriedade

Relaxe no spa de serviço completo, onde você pode desfrutar de massagens e tratamentos faciais. Você certamente vai curtir as instalações recreativas, como 5 piscinas externas, um parque aquático de cortesia e um centro de bem-estar 24 hora...

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Comodidades

As comodidades presentes incluem um computador, serviço de lavanderia e lavagem a seco e balcão de recepção 24 horas. Estacionamento grátis sem manobrista está disponível no local.

Jantar

Hotel Riu Palace Costa Mujeres - All Inclusive oferece aos hóspedes deliciosas opções de refeição no Spaces ou na lanchonete/delicatessen. Relaxe com uma bebida refrescante em um dos 6 bares/lounges ou 2 bares ao lado da piscina. Buffet de café da manhã grátis é servido diariamente, entre 7h e 10h30.

Quartos

Sinta-se em casa em um de nossos 670 quartos com ar-condicionado, frigobares e TVs de tela plana. A propriedade oferece Wi-Fi de cortesia para navegar na web e canais via satélite para a sua diversão. Banheiro privativo com banheiras e chuveiros separados apresenta produtos de toalete de cortesia e secadores de cabelo. As comodidades incluem telefones, além de cofres e salas de estar separadas.

Localização

Em Costa Mujeres (na área de Faixa de Resorts Costa Mujeres), Hotel Riu Palace Costa Mujeres - All Inclusive fica a apenas 15 minutos de carro de Playa Mujeres Golf Club e de Terminal de Balsas de Punta Sam.

Lugares próximos

Playa Mujeres Golf Club(4.1 milhas)
Playa Mujeres(5 milhas)
Terminal de Balsas de Punta Sam(6.1 milhas)
Praia Punta Sam(6.1 milhas)
Sítio Arqueológico El Meco(7.6 milhas)
Museu Submarino Arrecife El Meco(7.7 milhas)
Praia El Niño(8.7 milhas)
Píer de Gran Puerto(9.7 milhas)
Balsa Ultramar Puerto Juárez(9.7 milhas)
Museu Iconográfico da Carrera Panamericana(10.3 milhas)
Igreja Adventista do Sétimo Dia(10.9 milhas)
Mercado 23(11.1 milhas)
Cancun Mall(11.4 milhas)
Parque Las Palapas(11.6 milhas)
Igreja do Cristo Rei(11.6 milhas)
O aeroporto mais próximo fica a Aeroporto Internacional de Cancún (CUN)(22.3 milhas)

Estacionamento
Restaurante
Piscina
Quartos de não fumantes
Serviço de quarto
Balcão de turismo

Ver tudo

Localização

SM 006, Mza 002, Lte 14, Subcondominio Playa, Condominio Costa Mujeres, Costa Mujeres, Isla Mujeres, Estado de Quintana Roo, México

Playa Mujeres Golf Club (4.1 milhas)

Playa Mujeres (5 milhas)

Terminal de Balsas de Punta Sam (6.1 milhas)

Praia Punta Sam (6.1 milhas)

Sítio Arqueológico El Meco (7.6 milhas)

Museu Submarino Arrecife El Meco (7.7 milhas)

Mais informações sobre a localização

Opções de quarto

Suíte júnior, de frente para o oceano (Elite Club, +18yrs, U)

Detalhes do quarto

1 Cama De Casal Extragrande

2 Camas De Casal

Acomoda 2

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Suíte júnior (Swim-Up, E)

Detalhes do quarto

1 Cama De Casal Extragrande

2 Camas De Casal

Acomoda 3

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Suíte júnior, vista parcial para o oceano (L)

Detalhes do quarto

2 Camas De Casal

1 Cama De Casal Extragrande

Acomoda 3

431 ft²

Varanda

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Suíte, de frente para o oceano (Elite Club, +18yrs, C)

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 3

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Suíte júnior (Swim-Up | B2C-CA)

Detalhes do quarto

1 Cama De Casal Extragrande

2 Camas De Casal

Acomoda 3

431 ft²

Varanda

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Piscina privativa

Suíte júnior, vista parcial para o oceano (U)

Detalhes do quarto

1 Cama De Casal Extragrande

2 Camas De Casal

Acomoda 3

431 ft²

Varanda

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Suíte júnior, de frente para o oceano (Elite Club, +18yrs, E)

Detalhes do quarto

1 Cama De Casal Extragrande

2 Camas De Casal

Acomoda 2

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Suíte júnior, vista para o jardim (E)

Detalhes do quarto

1 Cama De Casal Extragrande

2 Camas De Casal

Acomoda 3

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Suíte (Elite Club, +18yrs, U)

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 3

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Suíte, de frente para o oceano (Elite Club, +18yrs, B2C-CA)

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 3

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Suíte júnior, vista para o oceano (Large, U)

Detalhes do quarto

2 Camas De Casal

Acomoda 4

538 ft²

Varanda

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

2 Camas De Casal

Acomoda 4

538 ft²

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Suíte júnior (B2C-CA)

Detalhes do quarto

1 Cama De Casal Extragrande

2 Camas De Casal

Acomoda 3

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Suíte júnior, vista para o oceano (Grande, E)

Detalhes do quarto

2 Camas De Casal

Acomoda 4

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Suíte júnior, vista parcial para o oceano (E)

Detalhes do quarto

1 Cama De Casal Extragrande

2 Camas De Casal

Acomoda 3

431 ft²

Varanda

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Suíte júnior (Swim-Up,Elite Club, B2C-US)

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Suíte júnior, vista para o oceano (L)

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

431 ft²

Varanda

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Suíte júnior, vista para o oceano (B2C-CA)

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

431 ft²

Varanda

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Suíte júnior (Large | B2C-CA)

Detalhes do quarto

1 Cama De Casal Extragrande

2 Camas De Casal

Acomoda 4

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Suíte júnior, piscina particular (Elite Club,+18yrs |M)

Detalhes do quarto

1 Cama De Casal Extragrande

2 Camas De Casal

Acomoda 2

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Suíte júnior, de frente para o oceano (Elite Club, +18yrs, C)

Detalhes do quarto

1 Cama De Casal Extragrande

2 Camas De Casal

Acomoda 2

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Suíte júnior, de frente para o oceano (U)

Detalhes do quarto

1 Cama De Casal Extragrande

2 Camas De Casal

Acomoda 3

431 ft²

Varanda

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Suíte júnior, vista para o mar, de frente para o oceano (Elite Club,+18yrs |M)

Detalhes do quarto

1 Cama De Casal Extragrande

2 Camas De Casal

Acomoda 2

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Suíte júnior (Swin-up, B2C-US)

Detalhes do quarto

1 Cama De Casal Extragrande

2 Camas De Casal

Acomoda 3

431 ft²

Varanda

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Piscina privativa

Suíte júnior, vista para o oceano (U)

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

431 ft²

Varanda

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Suíte júnior (C)

Detalhes do quarto

2 Camas De Casal

Acomoda 3

431 ft²

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Suíte, de frente para o oceano (B2C-US)

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 3

786 ft²

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Suíte júnior (Swim-Up,Elite Club, +18yrs, E)

Detalhes do quarto

1 Cama De Casal Extragrande

2 Camas De Casal

Acomoda 2

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Suíte, de frente para o oceano (B2C-CA)

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 3

431 ft²

Varanda

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Suíte júnior, de frente para o oceano (E)

Detalhes do quarto

1 Cama De Casal Extragrande

2 Camas De Casal

Acomoda 3

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Suíte júnior (Swim-Up,Elite Club, +18yrs, U)

Detalhes do quarto

2 Camas De Casal

1 Cama De Casal Extragrande

Acomoda 2

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Suíte júnior, de frente para o oceano (Elite Club, +18yrs, B2C-CA)

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Suíte júnior, vista para o oceano (C)

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

431 ft²

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Suíte júnior (Swim-Up, U)

Detalhes do quarto

1 Cama De Casal Extragrande

2 Camas De Casal

Acomoda 3

431 ft²

Varanda

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Piscina privativa

Suíte, de frente para o oceano (E)

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 3

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Suíte júnior, vista parcial para o oceano (B2C-US)

Detalhes do quarto

1 Cama De Casal Extragrande

2 Camas De Casal

Acomoda 3

431 ft²

Varanda

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Suíte júnior, de frente para o oceano (Elite Club, B2C-US)

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Suíte, vista para o mar, de frente para o oceano (Elite Club,+18yrs |M)

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Suíte júnior (Swim-up, Elite Club, +18yrs, C)

Detalhes do quarto

2 Camas De Casal

1 Cama De Casal Extragrande

Acomoda 2

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Suíte (Elite Club, B2C-US)

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 3

Ar condicionado

Wi-Fi (gratuito)

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

Ar condicionado

Detalhes do quarto

2 Camas De Casal

Acomoda 4

538 ft²

Varanda

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Suíte júnior, vista para o oceano (Large, B2C-US)

Detalhes do quarto

2 Camas De Casal

Acomoda 4

538 ft²

Varanda

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Suíte júnior, vista para o oceano (Grande, M)

Detalhes do quarto

1 Cama De Casal Extragrande

2 Camas De Casal

Acomoda 4

538 ft²

Varanda

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Suíte júnior (Swim-up, Elite Club, +18yrs, B2C-CA)

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Suíte (Elite Club, +18yrs, E)

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 3

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Suíte júnior, de frente para o oceano (Elite, +18 yrs |L)

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Suíte júnior, vista para o oceano (B2C-US)

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

431 ft²

Varanda

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Avaliações dos hóspedes sobre Riu Palace Costa Mujeres - All Inclusive

8.4

Muito bom

Com base em 1.338 avaliações verificadas

Opinião dos hóspedes

Resumo gerado por IA com base em avaliações recentes dos hóspedes

No Riu Palace Costa Mujeres - Tudo Incluído, os hóspedes costumam destacar uma praia intocada, repleta de palmeiras, diversas piscinas animadas e shows noturnos, além de uma localização tranquila e isolada, com alguns relatos de interrupções de energia ou ar condicionado durante os períodos de maior movimento.

Comodidades

Limpeza

Quartos

Serviço

Localização

Jantar

Isso foi útil?

Opinião dos hóspedes

A equipe é amplamente descrita como amigável e prestativa, embora uma minoria relate respostas lentas ou pouco úteis e falta de funcionários nos horários de pico. Os quartos são modernos e frequentemente espaçosos, mas o layout aberto do banheiro limita a privacidade, as camas podem ser pequenas e o som se propaga facilmente – especialmente sob o buffet ou perto do teatro. As opiniões sobre a comida são mistas: muitos apreciam o buffet e o café da manhã, enquanto os restaurantes à la carte envolvem longas esperas sem reservas e qualidade variável; as bebidas podem ter gosto de aguadas ou excessivamente doces. No geral, espere um resort de praia limpo e animado, ideal para quem busca relaxar e se divertir sem sair do local.

Comodidades

Limpeza

Quartos

Serviço

Localização

Jantar

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Comodidades

Resort grande com várias piscinas (incluindo áreas para adultos), um parque aquático, shows/festas noturnas e uma ampla praia de areia; espreguiçadeiras geralmente são abundantes. As desvantagens comuns incluem água quente na piscina, cadeiras reservadas, pouca sombra/guarda-sóis na praia, academia pequena/lotada, serviço de bar longe da praia e vários relatos de quedas de energia/ar condicionado.

Avaliações dos hóspedes relacionadas

Evan

1 de nov. de 2025

Hospedou-se por 14 noites

RIU Palace Costa Mujeres is the ideal place for leisure whether you have a family or as a couple. There’s five pools two waterslides one for adults one for kids. It’s an ideal place. We keep coming back. We really love.RIU Palace Costa Mujeres. The staff there go out of their way to be sure your holiday or vacation is simply the best. I would recommend this for anybody that is looking for a great leisurely time.

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Nazlin

11 de nov. de 2025

Hospedou-se por 10 noites

Room was average for a Palace Resort had no airconditioning, no cold fridge, no hot water for approx 5 nites. Elevators were not functioning at full capacity. The first two nights no air, no cold fridge,no hot water - air came back third day but again no air for 3 additional nights. Very disappointing! They should have backup generators for a property that size! We should be reimbursed for the inconvenience we endured! The buffet area was more like a cafeteria! The speciality restaurants had long waiting times and the food at the speciality restaurants was not good and cold. Steak house was okay Buffet food was not bad but extremely busy Looking forward to talking to customer service at Expedia. Please contact me at +16472978919 .

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Chu Hee

31 de out. de 2025

Hospedou-se por 5 noites

The hotel is beautiful and has a lovely beach with no seaweed (sargassum). Everything is very clean, and the water park is fantastic for both kids and adults. I’m giving it 4 stars mainly because of the food. The buffet lacks flavor in most dishes, especially in the pizza and pasta area. We went to the Mexican restaurant, but everything was dry — we had to leave in the middle of dinner and go back to the buffet. At the steakhouse, we ordered the ribeye medium, but it came out way too dry. The natural juices were also very watery. On the positive side, the pool entertainment team, especially Nacho, was great! We had a lot of fun during his Aqua Gym session. I would stay here again, but I’d think twice because of the food — from 1 to 10, I’d give it a 6.

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Rosa

22 de jul. de 2025

Hospedou-se por 4 noites

The Good: We truly appreciated the cleanliness of the hotel, the wide variety of food options, and the exceptional service from the staff. Everyone we interacted with was kind, attentive, and thoroughly professional, which made our stay all the more enjoyable. Areas for Improvement: The most significant issue we encountered was with the theater experience. Unfortunately, the lighting was very poor, making it difficult to see the performers on stage—this impacted our ability to enjoy the shows fully. Enhancing the lighting in this area would greatly improve the experience for future guests. Additionally, the hotel’s location is quite remote, with only one store on the property. To enrich the guest experience and bring more local flavor, we suggest adding vendor stands offering Mexican products such as candy, hats, and other cultural items. We also found that the beach is quite a distance from the nearest bar. When drinks were delivered, they often lacked ice by the time they arrived. Installing a bar station closer to the beach would greatly improve convenience and refreshment. Last but not least, in my room there was a table with a glass top, the glass is loose and had a chip, I set a ice bucket over the glass and it cracked, I was charged for the replacement :(

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Igor

8 de nov. de 2025

Hospedou-se por 9 noites

No power two days, working generator. Not working air conditioner, ho hot water all two days.

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Doniesha

23 de nov. de 2025

Hospedou-se por 3 noites

I don’t really have anything bad to say, except some of the food wasn’t too good but the steakhouse steaks were really good. They had a lot of options for lunch and the breakfast buffet was really good. The pool areas were amazing and there seems like about six or seven pools and at least least two or three of them were adult only. We booked a room with a private pool and it felt like the pool was heated, but I’m not sure. All in all I would 100% go back. The parties are just so much fun. This place was a 10 out of 10 for sure. It was my birthday and they probably did about three or four things just to tell me happy birthday. Loved it.

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Stephanie

19 de mar. de 2024

Hospedou-se por 4 noites

Service and activities were great. I would recommend improving the gym facilities- the room is small when compared to the number of guests at the hotel. It was often at capacity at all times in the morning and I was unable to workout at 7am with all cardio machines and weights being used. Overall was a great week.

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Suzanne Leigh

1 de ago. de 2025

Hospedou-se por 4 noites

The hotel was great but there’s a problem with their toilet flushes. Also, I find their buffet food very salty. The pools are warm which is our number one favourite. Lots of places to hang out and drink. I love the location, it’s far from the hustle and bustle and it’s safe. Most hotels in Mujeres area have checkpoints.

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Tomasz

3 de fev. de 2025

Hospedou-se por 6 noites

One thing I don’t like they should do something about people putting the towels on the beach in the pool chairs and they never come back so they reserved but nobody is using them and I have to walk around. Look for empty spot.

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walter david rodman

4 de jul. de 2025

Hospedou-se por 4 noites

Staff at morning and mid day buffet were excellent with Pacho and Lilliam . the lounge bar with Alfredo and Phillipe the same. As it was only my wife and I I would say the only negative was the delineation between adults and children. One pool was not enough for adults whereas the children had the waterpark and 2 other pools

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Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Limpeza

As áreas comuns e os jardins são mantidos muito limpos, e muitos quartos são arrumados diariamente. No entanto, as avaliações também mencionam preparação inconsistente dos quartos, odores ou pragas ocasionais e alguns banheiros públicos mal conservados.

Avaliações dos hóspedes relacionadas

Monica

15 de fev. de 2025

Hospedou-se por 5 noites

This resort was perfect for a family vacation. My kids loved the waterpark, pools, and beach! The beach was gorgeous, with the softest white sand I have ever seen. The watercolor was beautiful turquoise and the palm trees that lined the beach offered plenty of shade and another touch of beauty to the landscape. The landscaping around resort was well kept and beautiful, I enjoyed looking at all the plants and my kids loved the iguanas and lizards we found around the resort. The food was good; and the staff was friendly and attentive. The only complaint I had was the bathrooms by pool, buffet were not cleaned as much as I would like. Also our room wasn’t cleaned well when we first got checked in, the sheets even had some questionable stains on them. I made a complaint the first day and they came in and did a deep clean and after that they continued to provide awesome housekeeping. The other complaint I would bring up is you can only get bottled water from the lounge, which is very far from pool/beach. I would grab waters on the way down to pool but it would have been nice to have them available at the bars located at pool. Overall great stay, and would recommend to other families traveling with kids!

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Amy

22 de mai. de 2025

Hospedou-se por 4 noites

On arrival, our room had been cleaned but not to a great standard. Hair left in the shower, and on the toilet seat, items from prior guests left in the room. Requested they come back and was told there was nothing wrong with it. The next morning housekeeping did a great clean and I was happier moving forward. The facilities are great, food was good enough and I had a beautiful massage at the spa. Overall I’d say the hotel is 3.5 stars at best, due to the condition and cleanliness of the rooms.

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Mario

27 de ago. de 2024

Hospedou-se por 6 noites

Beach was beautiful but bathrooms from public areas dirty

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Shydia

20 de abr. de 2025

Hospedou-se por 2 noites

This property was beautiful! The only reason I did not give a perfect rating is because our hotel bathrooms weren’t the cleanest. There were residue on the walls and toilet seats. I ended up cleaning the room myself! Also , on our second night there , we returned to our room with the beds straightened, the towels and rags restocked, which was all good until we learned that house keeping made a bowel movement in our room and never flushed or cleaned the toilet afterwards. It was just there for us to discover when we returned! I was completely disgusted!!! This review is strictly on our most recent stay. I will absolutely return to this resort but, the housekeeper/keepers who serviced our room before and during our stay can be better. Also, the resort should consider wristbands that open the doors as we found it very difficult to get in and out our rooms trying to search for a key.

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George

11 de jan. de 2026

Hospedou-se por 4 noites

Room smelled like mold, so they sprayed a ton of cleaning products everywhere which made it worse. Finally the gave me a clean room. Food was ok but I got cramps from something. The place is super nice to look at and the beach is awesome

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Melody

22 de jan. de 2026

Hospedou-se por 2 noites

Overall 6/10 stay. IMO, the resort needs some updating/sprucing up. The grounds are meticulously maintained, but the rooms is where some of that attention needs to be. Our room had blood on the bathroom wall, half used conditioner and lotion bottles. Water leaked continuously from the shower out onto the main floor. None of the restaurants take reservations. It was chaos. We got to the steakhouse at 6:30 and they said they were no longer taking anymore guests for the night! However people that were staying at the resort, invited us to dinner with them and were able to add us 2 to their reservation after 8p. The food, all over the resort, overall 7/10. Staff was amazing. Beach is beautiful! Walked down the beach and while other resorts had piles of sargassum, there was none insight at Riu. We checked out after 2 days and went down to Majestic Elegance which is what we’re used too. So maybe we’re just too “uppity” for this resort. Will we return, no. But that’s not to say the next person won’t have a grand time. We just have preferences as far as what we like. We tried something new and it showed us why we typically stick to what we know.

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Anthony DeJesus

7 de mai. de 2024

Hospedou-se por 4 noites

The property is super clean, the staff is extra friendly, the restaurants all have delicious meals. The buffet has a hundred different food options for everyone's liking. At night they have fun shows and music acts for entertainment. The beach is clean and beautiful. The drinks keep coming. They also have fun activities everyday for kids. The rooms are big and have daily room service. Definitely coming back. Great job RIU!

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Yogita

28 de abr. de 2025

Hospedou-se por 4 noites

The attention the staff was giving all the guests and prompt service was exceptional also attentive to the cleanliness of the hotel, dining areas and grounds.

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Brenda

16 de mar. de 2025

Hospedou-se por 3 noites

Exceptionally clean facilities.

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Liubov

25 de out. de 2025

Hospedou-se por 7 noites

We stayed for a week with my husband for our post marathon quiet, relaxing vacation. We loved how big is the beach, and how long you can walk along the beach to both sides. Water is clean and no seaweed. There are palm trees on the beach that provide shade. We had a nice room with partial ocean view and we loved that it was very quiet so we could relax and enjoy our vacation. Room was cleaned daily and we loved the service. Hotel design was simple, but we loved all the staff of the hotel. Everyone was so nice and attentive to us. Restaurant food was good, a little bit less variety of food than in other RIU resorts we stayed. Gym was open since 5 am. If you are runner, your running option would be most likely a treadmill, since beach sand is a bit too soft or run on and there’s not much territory to run around hotel. And at security points they have a few streets dogs, as well as on the beach we saw about 5 dogs walking together which is a bit scary. When we brought up the street dog’s situation at the checkout they said it’s not their dogs and they can’t control it. Which may influence my future decision to come back to that hotel or not. Lots of mosquitoes everywhere and it doesn’t look like they do anything about it like in other RIU. Overall it was a good hotel and we enjoyed our stay.

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Quartos

Os quartos são modernos e frequentemente espaçosos, com opções como suítes com acesso direto à piscina ou piscina privativa. As questões recorrentes incluem um layout aberto do banheiro/chuveiro com privacidade limitada, camas pequenas/estreitas, isolamento acústico ruim e barulho dos locais de entretenimento, e preocupações ocasionais com o desempenho do ar condicionado.

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Rose Mary

28 de fev. de 2024

Hospedou-se por 6 noites

My only complaint is booking a more expensive Ocean front room and they put us under the resturaunt it was so loud from chairs and carts the whole night we had to move rooms. Everything else was perfect!

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shen

2 de jul. de 2025

Hospedou-se por 7 noites

Only problem with the hotel is the soundproof. You can 100% hear when people walk by the hallway. Especially when there’s activities at 9-10pm.

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Monica Lynne

7 de nov. de 2025

Hospedou-se por 5 noites

The hotel is beautiful and kept well cleaned. The rooms are a bit weird in design as tub is next to bed. If traveling with friends there is no privacy for bath or shower. The food for this resort at restaurants and buffet was good. No issues there. Entertainment not the best. They round you up to play volleyball and worker leaves after getting it started. Pool games last about 30 minutes. The Riu parties at night were better. If traveling with teens 13 to 17 they may get bored. They are not allowed in the swimup bars (18 only) also if your teens use the gym, not here must be 18. This location of hotel is about 2 to 3 hours away from most of the excursions to do. You will spend many hours in van traveling. Overall nice place to stay and eat for honeymooners, older couples who don't want to leave resort. Anyone else, this would not be great choice if you want endless entertainment or adventure, excursions.

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Sharry

28 de jan. de 2025

Hospedou-se por 4 noites

Beautiful resort! Modern, fresh rooms & restaurants! Three large pools, two with swim up bars. Food was wonderful, the ocean views breathtaking and the staff-so friendly! We will definitely return!

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haris

8 de abr. de 2025

Hospedou-se por 7 noites

Overall good property! Pretty standard offering for an all-inclusive resort. Couple of items that are lacking: 1. The beds in the rooms are pretty small. Stated as doubles, but they seemed much smaller than that. Two children on one bed felt cramped, not to mention two adults. 2. The restaurants were underwhelming. The buffet was the best option and the food was great, but the a la carte offerings were disappointing to us.

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Donna

5 de set. de 2025

Hospedou-se por 3 noites

Absolutely loved this resort. So clean and beautiful. Layout was easy to get around, plenty of food options! The swim out suite was heaven!

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KENNY

3 de jul. de 2025

Hospedou-se por 4 noites

I was traveling with my children, and I found the design of the shower area problematic. The glass doors were not opaque enough, which made it uncomfortable to use the shower with my daughters present in the room. I had to cover the door with a blanket to ensure privacy. While this setup might be ideal for couples, it doesn't offer the necessary privacy for families or friends sharing a room. I believe more consideration should be given to different types of guests

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Nongkhane

22 de jul. de 2025

Hospedou-se por 4 noites

I didn't like how the shower was in the rooms. Shower wasn't private which made it hard to shower with family in the room.

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Laurie Dawn

21 de dez. de 2024

Hospedou-se por 7 noites

Beautiful resort. Riu new design complex. Very clean & organized. Although… we were room 0167. Great ocean view & location to pools. The room is located below the Taste buffet. Chairs & tables dragging all hours. Mostly meal time ( barely stand the noise) & all night when staff are cleaning. Not much sleep or afternoon resting in room. We have been to quite a number of Riu resorts , this location & incredible beaches are now one of our favourites in Cancun area We will return , just not staying near the past location. .

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Todd

23 de abr. de 2025

Hospedou-se por 7 noites

Incredibly clean resort. Staff and service were great. The beds are 5 inches narrower than a regular full-sized bed, and that was a major problem. Also, the shower stall empties into the main room; you will need to ask for a room divider, unless you want to step out of the shower and directly into the main room

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Serviço

A equipe é amplamente elogiada pela simpatia, presteza e atenção em todos os setores, como limpeza, restaurantes e bares. Alguns hóspedes relataram respostas lentas ou pouco úteis, recepcionistas rudes em determinados restaurantes e sinais de falta de funcionários nos horários de pico.

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Charan

29 de out. de 2025

Hospedou-se por 9 noites

We had a terrible experience with the Japanese restaurant. The guy gave us a buzzer and said there was 45 minutes of wait. We waited 40 minutes and returned to check whether our turn was close. The guy said he already buzzed it a long time ago. The buzzer never buzzed. He then shrugged his shoulders and said there is nothing more he could do other than giving us another buzzer and wait another 45 minutes. His attitude was negative, arrogant and unhelpful. Very poor customer service for a 5 star Riu Palace. We have been to Riu hotels 6 times. After this experience we will never spend our hard earned money there.

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meghedi

10 de jul. de 2025

Hospedou-se por 4 noites

The property was spacious and beautiful, but it was noticeably understaffed. There were limited food or drink options available at the poolside,. While the room itself was clean and comfortable, the main issue with this property is the lack of sufficient staff and dining options—especially around the pool.

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Yaudel

16 de nov. de 2025

Hospedou-se por 4 noites

The room was great, housekeepers did a great job. Food was decent, at some stations food was cold and not fresh. Drinks with too much water. The lady from Customer service totally rude and unprofessional.

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Natella

20 de nov. de 2025

Hospedou-se por 6 noites

Great service! We really appreciate it

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Anthony

31 de dez. de 2024

Hospedou-se por 4 noites

Staff entered our room and gathered our belongings, moved them to another room, without our knowledge or consent. Girl at front desk, lied and denied having a conversation with us. General Manager stood by her side, said we we lying and they did nothing wrong. A simple apology and acknowledgment of the situation would have been appreciated. Luna, the General Manager was a horrible host. Couldn’t even make a meeting that she set on Tim. I had to wait 15 extra minutes.

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rodney

28 de out. de 2024

Hospedou-se por 9 noites

I visited this hotel in 2019 it was immaculate and it still is very well kept in 2024. The service, and customer care is fantastic they really ensured we had all we needed for our stay. Thank you Riu workers and management, we will certainly be back.

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Ryan

14 de nov. de 2025

Hospedou-se por 4 noites

Great hotel, a lot of activities to keep you entertained. Staff was excellent

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Nicole Celine

16 de nov. de 2025

Hospedou-se por 6 noites

We experienced several issues during our stay that significantly impacted our comfort and overall impression of the property. For three consecutive days, we had no air conditioning or hot water, which made it extremely difficult to rest, especially with the constant loud banging and noise throughout the hotel during both daytime and nighttime hours. While the food was satisfactory and the dining staff provided excellent service, we were disappointed by the lack of dress-code enforcement. It was uncomfortable to see some guests allowed into the dining areas wearing inappropriate attire, such as spandex or clothing that was not suitable for a resort setting. Additionally, our interactions with the front desk staff were not pleasant. They were neither friendly nor accommodating, and did not appear willing to address the concerns we raised during our stay. Overall, we were not impressed with this hotel. Having stayed at other Riu Palace locations, we expected a higher standard of service and hospitality. Unfortunately, this property did not meet those expectations, and we would not choose to return.

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yasmin

20 de out. de 2025

Hospedou-se por 3 noites

Very friendly staff

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Yogita

28 de abr. de 2025

Hospedou-se por 4 noites

The attention the staff was giving all the guests and prompt service was exceptional also attentive to the cleanliness of the hotel, dining areas and grounds.

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Localização

Localizado em um trecho de praia tranquilo e bonito, ao norte de Cancún, muitos apreciam o ambiente seguro e relaxante. A desvantagem é a distância: traslados e passeios levam mais tempo, táxis podem ser caros e há pouco a uma curta distância a pé.

Avaliações dos hóspedes relacionadas

Luz Maria

28 de mar. de 2024

Hospedou-se por 5 noites

The.grounds are beautiful and always clean. The beach is expansive and plenty of chairs. The only downside is that it is far away from the town and hotel zone making transportation costly and not many options. The staff was always friendly and make you feel welcome.

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Joseph Donald

29 de mar. de 2025

Hospedou-se por 5 noites

Great property, but really far from the downtown area

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Monica Lynne

7 de nov. de 2025

Hospedou-se por 5 noites

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Alexander

24 de fev. de 2024

Hospedou-se por 5 noites

My family had a fantastic stay here. Staff and facilities were outstanding. Have traveled to Cancun and the surrounding area several times prior to this, and we agreed this was our favorite resort so far. The beach area was particularly great here - very clean and less congested than the beaches in the hotel district. Certainly worth the longer drive from Quintana Roo. Would definitely return.

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Sarah Marie

23 de dez. de 2024

Hospedou-se por 10 noites

Our suite was beautiful with excellent housekeeping, including a cute towel figure on the bed daily. The resort has many restaurants and a lovely cappuccino cafe. There are multiple pools and the beach is stunning -- we walked the miles of white sand every day. The biggest downside is that the location is north of Cancun in Costa Mujeres and very isolated. Unlike many resort areas you can't just walk outside and access public transportation or walk to shopping, nightclubs, or recreational places. We ordered Uber and taxis at an additional expense. There is also no shuttle to and from the airport. It is a beautiful resort if you want to stay there and not go anywhere.

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NADAR

21 de abr. de 2024

Hospedou-se por 7 noites

Away from city. It’s hard to get there and taxi is too expensive

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Revi

14 de ago. de 2025

Hospedou-se por 6 noites

This hotel was clean. It’s a bit far from the town but quiet and relaxing.

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Maria

17 de jul. de 2025

Hospedou-se por 7 noites

Excellent property overall! Althou its a little far from the Cancun Airport, it is worth the drive!

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Jason

26 de mai. de 2025

Hospedou-se por 3 noites

Safe and quiet area. Resort was very nice. Distance is far away from everything so taxis are $35 and up each way. Would highly recommend

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William Keith

5 de mar. de 2025

Hospedou-se por 7 noites

Although this hotel is a bit of a drive from the downtown area, I was happy to be away from that area with young kids. The resort is beautiful, we visited during a busy vacation week and could still find chairs at the beach and pools with plenty of shade. Water slides were so much fun for kids and adults as well and the splash pad was perfect for younger kids. The food was excellent for an all inclusive. The water is so clear, so blue, no seaweed here. The staff was amazing from housekeeping to servers, kids club, even the photographer staff. This place was the nicest family friendly all inclusive we have been to, and we have been to quite a few. Highly recommend if you are looking to relax and enjoy the sun, beach and pool and feel safe. It is about 40 minutes from the airport and about 1/2 hr to downtown Cancun area. Also, for those not traveling with kids, the 2 swim up adult only bar areas looked pretty nice. There was always some type of entertainment going on around the pools.

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Jantar

Os buffets são frequentemente elogiados pela variedade e pelo café da manhã, enquanto os restaurantes à la carte envolvem longas esperas sem reservas e a qualidade é inconsistente. As bebidas são frequentemente descritas como aguadas ou doces demais, e vários hóspedes relataram problemas estomacais.

Avaliações dos hóspedes relacionadas

Nazlin

11 de nov. de 2025

Hospedou-se por 10 noites

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Chu Hee

31 de out. de 2025

Hospedou-se por 5 noites

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Craig

5 de nov. de 2025

Hospedou-se por 5 noites

The staff worked really hard at keeping the grounds in immaculate condition. The rooms were nice and well stocked with drinks. Perfect amount of amenities as well. One of the strong points is the beach. When we visited from 10/30-11/4 absolutely no sargasm. Beach was sandy and in pristine condition. Food at each of the restaurants was good, we especially liked some of the food at the Japanese and Mexican restaurant.

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nana

23 de mar. de 2025

Hospedou-se por 3 noites

My family and I really enjoyed our stay at this resort. The resort is really beautiful and clean. There is also a lot of different food options. What we didn’t really like was the drinks. Drinks are really watered down, but other than that I highly recommend this resort.

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Uberto Mora

21 de jul. de 2025

Hospedou-se por 5 noites

Food was average and if you are not at 6:00 pm at the restaurants to get you place in line to eat you will end up every night at the buffet, the food from the buffet is better than the restaurants anyways.

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Peter

11 de out. de 2025

Hospedou-se por 8 noites

RIU Palace at Costa Mujeres is a beautiful place, with enough greenery not to feel like you are in concrete jungle setting, with an awesome beach! Entertainment will keep you engaged if you are easily bored. Make sure you know where the nearest restaurants are, in case you need to use one, as there is a shortage of them on a resort. Bring mosquito spray!!! If you travel with kids, the non-alcoholic beverages from the bars are great for kids, but if you want an adult drink, low quality liquor is what you'll get. Food options will keep you from being hungry. From buffet, to bar grills, to restaurants. However if you want a more upscale dining experience, look else where as you'll not find it at this resort! When serving guests, staff always friendly and professional, but it felt like the resort was understaffed big time.

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KASHALA

27 de set. de 2025

Hospedou-se por 3 noites

Although the resort was nice, the food was HORRIBLE even the food in the restaurants was disgusting, luckily the staff was able to transfer us to another resort where we were able to enjoy the remainder of the vacay. I wouldn't recommend this resort due to the food.

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Melody

22 de jan. de 2026

Hospedou-se por 2 noites

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Robert

8 de ago. de 2025

Hospedou-se por 5 noites

Food was salty drinks watered down Has a wedding and the food was terrible Had to wait for a bartender for 2 hours and food cold when served. Look elsewhere

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Jessica

7 de nov. de 2025

Hospedou-se por 7 noites

Beautiful resort, amazing beach, great staff.. beds weren’t comfortable, drinks were inconsistent. Buffet was the same thing every day for breakfast and dinner. Nothing bad really just not spectacular

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ANTONIO CARLOS CHAUL

10 de jun. de 2026

Hospedou-se por 4 noites

Incrível !! Muito bom

Lucas

6 de jun. de 2026

Hospedou-se por 5 noites

Ambiente sempre limpo. Funcionários prestativos e atenciosos. Voltaria ao Riu Palace Costa Mujeres.

irma

2 de mar. de 2024

Hospedou-se por 3 noites

Exelente

Anaid

há 4 semanas

Hospedou-se por 2 noites

Nuestra estancia estuvo bien, la habitación tenía lo que necesitábamos para nuestra estancia. La comida tiene buena calidad, hay diferentes restaurantes con buenos menús y el buffet tiene comida diferente.

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Oscar

2 de set. de 2026

Hospedou-se por 4 noites

Habitación tiene level abajo de lo restante del hotel. Camas pequenas y no tan buenas. Cuartos no son planeados para famílias con hijos.

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Políticas da propriedade

Instruções de check-in

Tudo o que você precisa saber para um check-in tranquilo.

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Check-in

Checkout

De 15:00 a 00:00

Antes de 12:00

Informações importantes

Políticas adicionais e informações sobre esta propriedade.

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Preços para próximas datas

novembro 2026

dom.	seg.	ter.	qua.	qui.	sex.	sáb.
1 $527	2 $527	3 $528	4 $538	5 $596	6 $635	7 $577
8 $532	9 $593	10 $659	11 $1.000	12	13 $659	14 $659
15 $635	16 $610	17 $620	18 $949	19 $1.032	20 $1.086	21 $1.151
22 $1.169	23 $781	24 $1.167	25 $1.169	26 $1.154	27 $1.066	28 $980
29 $1.087	30

dezembro 2026

Mais barato

Mais caro

Preço médio por noite entre as ofertas, com impostos e taxas.

Preços em USD para 2 hóspedes, atualizados diariamente.

A equipe da recepção vai receber os hóspedes no momento da chegada. A informação fornecida pela propriedade pode ser traduzida com ferramentas automáticas de tradução. O estabelecimento não permite alterações de nome nas reservas. O nome na reserva deve corresponder ao nome do hóspede que vai fazer o check-in e se hospedar no estabelecimento. É necessário apresentar um documento de identidade com foto. Quando a reserva de um quarto inclui traslado de ida e volta ao aeroporto sem custo, é imprescindível responder à mensagem do fornecedor para providenciar o serviço.

O check-in deve ser feito por alguém que tenha pelo menos 18 anos de idade.

Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
O nome do titular do cartão de crédito utilizado no check-in para despesas extras deve ser o mesmo nome do hóspede titular utilizado na reserva do quarto
Esta propriedade aceita cartões de crédito. Não são aceitos pagamentos em dinheiro.
Esta propriedade reserva-se o direito de pré-autorizar o cartão de crédito do hóspede antes da chegada.
Os recursos de segurança disponíveis na propriedade incluem extintor de incêndio, detector de fumaça e kit de primeiros socorros
Esta propriedade tem espaços externos, como sacadas, pátios ou terraços, que podem não ser adequados para crianças; se tiver alguma preocupação, recomendamos entrar em contato com a propriedade antes da chegada para confirmar se é possível acomodar você em um quarto adequado
As normas culturais e políticas de hóspedes podem variar conforme o país e a propriedade. As políticas listadas são fornecidas pela propriedade.

Somente hóspedes registrados podem ter acesso aos quartos.
É proibida a entrada de animais, inclusive cães-guia, nesta propriedade.
Não há necessidade de carro para o transporte de/para a propriedade.

Dados da empresa

Número de registro da propriedade 003-007-003962/2025

dom.	seg.	ter.	qua.	qui.	sex.	sáb.
		1 $988	2	3 $1.002	4 $989	5 $965
6 $955	7 $613	8 $614	9 $931	10 $937	11 $953	12 $969
13 $648	14 $647	15 $647	16 $1.990	17 $2.149	18 $2.204	19 $2.234
20 $2.484	21 $2.670	22 $2.225	23 $1.780	24 $1.931	25 $1.867	26 $1.805
27 $3.444	28 $3.667	29	30 $3.201	31 $2.873