Book a 2 bed room as pay at property. One hour before check-in time my card was charged for the room. I hadn't even made it to Galveston yet. Got there, checked in, went to the room, and they had given us a one bed. Room smelled like boiling cabbage. Loaded stuff back into the car, went to the office, and Sharon asked for the card back, said she would cancel it on her end, and gave us a card to call at 7am the next morning for a refund. Called shortly after 8am and message said they didn't open until 11am. It is now 2:07pm and still trying to get it straightened out. The only positive thing about the experience was Sharon was nice and we luckily found a much nicer room somewhere else.
Book a 2 bed room as pay at property. One hour before check-in time my card was charged for the room. I hadn't even made it to Galveston yet. Got there, checked in, went to the room, and they had given us a one bed. Room smelled like boiling cabbage. Loaded stuff back into the car, went to the office, and Sharon asked for the card back, said she would cancel it on her end, and gave us a card to call at 7am the next morning for a refund. Called shortly after 8am and message said they didn't open until 11am. It is now 2:07pm and still trying to get it straightened out. The only positive thing about the experience was Sharon was nice and we luckily found a much nicer room somewhere else.