Khaban Bacalar Hotel Boutique
From
US$ 177
/noite
Selecione datas para ver preços e disponibilidade
From
US$ 177
/noite
Sobre este alojamento
Relaxa com massagens, tratamentos corporais e tratamentos faciais no local. O espaço dispõe também de Wi-fi grátis e de apoio para excursões/compra de bilhetes.
Comodidades
Relaxa com massagens, tratamentos corporais e tratamentos faciais no local. O espaço dispõe também de Wi-fi grátis e de apoio para excursões/compra de bilhetes.
Comodidades para negócios
A receção está aberta durante um horário limitado. Este hotel conta com transporte de/para o aeroporto (disponível 24 horas) mediante uma sobretaxa e há estacionamento grátis no local.
Restaurante
Para recarregar baterias, dirija-se ao restaurante dKhaban Bacalar Hotel Boutique. Comece as suas manhãs da melhor forma com um pequeno-almoço de cozinha local grátis, servido diariamente entre as 8:00 e as 11:00.
Quartos
Sinta-se em casa num dos 13 quartos com ar condicionado e um minibar. As camas têm colchões pillowtop e roupa de alta qualidade. As unidades contam com uma varanda. Mantenha-se em contacto graças à internet sem fios. As casas de banho estão equipadas com um polibã e um chuveiro fixo.
Localização
Em Bacalar, Khaban Bacalar Hotel Boutique ficará junto ao lago, a 1 minuto(s) de carro de Laguna de Bacalar e a 13 minuto(s) de Parque Ecológico Laguna Bacalar. Este hotel está a 11,5 km (7,2 mi) de Fuerte de San Felipe e a 13 km (8,1 mi) de Spa Municipal de Bacalar.
O que há nas proximidades
Laguna de Bacalar(0.1 milhas)
Universidade Politécnica de Bacalar(6.4 milhas)
Parque Ecológico Laguna Bacalar(6.7 milhas)
Ecopark Bacalar(6.9 milhas)
Fuerte de San Felipe(7.2 milhas)
Zócalo(7.5 milhas)
Spa Municipal de Bacalar(8.1 milhas)
Cenote Negro(8.1 milhas)
Cenote Cocalitos(10.2 milhas)
Cenote Azul(10.2 milhas)
Cenote Esmeralda(10.8 milhas)
Lagoa Milagros(23.9 milhas)
Ruinas de Chacchobén(24.6 milhas)
Ichkabal(29.7 milhas)
Palacio Municipal de Othón P. Blanco(30.5 milhas)
Chetumal, Quintana Roo (CTM-Aeroporto Internacional Chetumal)(30.3 milhas)
Corozal (CZH)(38.4 milhas)
Estacionamento
Serviço de transporte ao aeroporto
Restaurante
Piscina
Serviço de quartos
Balcão de turismo
Localização
Región 15, MZ 1, LT 217, Colonia Aaron Merino, Bacalar, Estado de Quintana Roo, México
Laguna de Bacalar (0.1 milhas)
Universidade Politécnica de Bacalar (6.4 milhas)
Parque Ecológico Laguna Bacalar (6.7 milhas)
Ecopark Bacalar (6.9 milhas)
Fuerte de San Felipe (7.2 milhas)
Zócalo (7.5 milhas)
Opções de quartos
7
Double Room with Balcony
Detalhes do quarto
2 Camas De Casal
Dormidas 4
484 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
12
Deluxe Double with Balcony Garden View
Detalhes do quarto
2 Camas De Casal Grandes
Dormidas 4
646 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
12
Master Double Suite with Balcony Lagoon View
Detalhes do quarto
2 Camas De Casal Grandes
Dormidas 4
484 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
14
Master Suite with Balcony Lagoon View
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
646 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
17
Deluxe King with Balcony Garden View
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
646 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
18
Villa Khaban Private Pool Lagoon Front - up to 6 people
Detalhes do quarto
3× Camas De Casal Extragrandes
Dormidas 6
1292 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privadaPiscina privada
Avaliações dos hóspedes sobre Khaban Bacalar Hotel Boutique
8.7
Fabuloso
Com base em 168 avaliações verificadas
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
No Khaban Bacalar Hotel Boutique, viajantes destacam as vistas tranquilas da lagoa e um ambiente relaxante, imerso na natureza, com muitos elogiando os quartos espaçosos e a equipe atenciosa, enquanto observações recorrentes mencionam o acesso remoto por estradas esburacadas, muitas escadas e um serviço inconsistente na recepção.
Saiba maisIsto foi útil?
O que pensam os hóspedes
No Khaban Bacalar Hotel Boutique, viajantes destacam as vistas tranquilas da lagoa e um ambiente relaxante, imerso na natureza, com muitos elogiando os quartos espaçosos e a equipe atenciosa, enquanto observações recorrentes mencionam o acesso remoto por estradas esburacadas, muitas escadas e um serviço inconsistente na recepção.
O acesso direto ao píer e o caiaque são populares, embora alguns relatem problemas de manutenção e interrupções ocasionais. A comida é frequentemente elogiada, mas as opções podem ser limitadas, alguns itens acabam e os preços são considerados altos por alguns. Espere um retiro pacífico e cênico, com conforto acima de luxos.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
As instalações à beira do lago, como o píer, o deck e a piscina, são pontos altos, com caiaques disponíveis. No entanto, muitas escadas e acessibilidade limitada são observadas, e algumas avaliações mencionam problemas de manutenção ou interrupções ocasionais.
Avaliações dos hóspedes relacionadas
10
natza
3 de jun. de 2025
·
A estadia foi de 3 noites
Las cabañas son muy comodas y amplias; El area del muelle es perfecto para descansar, nos prestaron kayacs para poder ver el amanecer, el servicio del perdonal exelente y la comida del restaurante muy rica. Recomiendo el lugar para pasar unos dias de descanso ya que se encuentra alejado del centro y de la mayoria de las actividades de bacalar, es preferible rentar un carro para llegar al hotel. A excepción de la lejania el lugar nos parecio hermoso y perfecto para desconectarse.
Las cabañas son muy comodas y amplias; El area del muelle es perfecto para descansar, nos prestaron kayacs para poder ver el amanecer, el servicio del perdonal exelente y la comida del restaurante muy rica. Recomiendo el lugar para pasar unos dias de descanso ya que se encuentra alejado del centro y de la mayoria de las actividades de bacalar, es preferible rentar un carro para llegar al hotel. A excepción de la lejania el lugar nos parecio hermoso y perfecto para desconectarse.
10
Jennifer
6 de jul. de 2023
·
A estadia foi de 3 noites
This place is a gem in paradise. With direct access to the lake and 10 min away from town, the location is quiet, relaxing and immersed in nature. Beautiful views all around. Rooms are spacious and have large terraces with hammocks. The only thing I’d strongly suggest is improving the quality of their bedsheets. The thread count had to be the lowest possible, feeling rough and scratchy against the skin. Not a great way to rest at night.
This place is a gem in paradise. With direct access to the lake and 10 min away from town, the location is quiet, relaxing and immersed in nature. Beautiful views all around. Rooms are spacious and have large terraces with hammocks. The only thing I’d strongly suggest is improving the quality of their bedsheets. The thread count had to be the lowest possible, feeling rough and scratchy against the skin. Not a great way to rest at night.
8
Miguel A
9 de mar. de 2025
·
A estadia foi de 4 noites
El hotel tiene un acceso difícil ya que la carretera está en malas condiciones. Hay muchas escaleras y el servicio de recepción no es bueno. Fuera de eso, los cuartos son amplios, los baños también. La alberca y deck tienen un lugar privilegiado. Las vistas son increíbles. El restaurante no es bueno pero el desayuno y el servicio del restaurante son de primera.
El hotel tiene un acceso difícil ya que la carretera está en malas condiciones. Hay muchas escaleras y el servicio de recepción no es bueno. Fuera de eso, los cuartos son amplios, los baños también. La alberca y deck tienen un lugar privilegiado. Las vistas son increíbles. El restaurante no es bueno pero el desayuno y el servicio del restaurante son de primera.
6
Judith
2 de jan. de 2025
·
A estadia foi de 7 noites
The ease with which to kayak was wonderful for us. The beauty of the porch view also is a compelling reason to visit. I would caution those traveling to rent a truck or 4-wheel vehicle. The roads are dirt and rock, they are unpredictable given the rainfall. Two days of our 7 night stay the hot water was broken so we had cold showers. The restaurant on site was often out of things like: bacon, avocados, mangos, bread, and fruit for smoothies. Our first night was the best. We had a quiet dinner on the water with fish tacos and excellent pineapple waters. Research the ways in and out of the facility. If you get the breakfast that is included, it is a limited menu. Also, we didn't know about the plumbing, but you travel to learn!! Life in the jungle is unpredictable. Also, the massages offered in the website are not someone regular at an on-site spa, something I had assumed given the website. The concierge would need to call a local person to come to the hotel. One night the neighbor to the hotel played his music too loud, but the manager was called to come deal with it. Overall, I might not return, but I have excellent memories and wonderful photos from Bacalar, which is a 15 minute drive away. We left each day to go into town for new restaurants.
The ease with which to kayak was wonderful for us. The beauty of the porch view also is a compelling reason to visit. I would caution those traveling to rent a truck or 4-wheel vehicle. The roads are dirt and rock, they are unpredictable given the rainfall. Two days of our 7 night stay the hot water was broken so we had cold showers. The restaurant on site was often out of things like: bacon, avocados, mangos, bread, and fruit for smoothies. Our first night was the best. We had a quiet dinner on the water with fish tacos and excellent pineapple waters. Research the ways in and out of the facility. If you get the breakfast that is included, it is a limited menu. Also, we didn't know about the plumbing, but you travel to learn!! Life in the jungle is unpredictable. Also, the massages offered in the website are not someone regular at an on-site spa, something I had assumed given the website. The concierge would need to call a local person to come to the hotel. One night the neighbor to the hotel played his music too loud, but the manager was called to come deal with it. Overall, I might not return, but I have excellent memories and wonderful photos from Bacalar, which is a 15 minute drive away. We left each day to go into town for new restaurants.
8
Claudia
3 de abr. de 2025
·
A estadia foi de 2 noites
No es amigable para personas con problemas de movilidad
No es amigable para personas con problemas de movilidad
8
ARELI CHAVEZ
22 de dez. de 2023
·
A estadia foi de 4 noites
Son demasiados escalones para ir al restaurante o alberca carecen de barandal no tienen consideración para las personas de la tercera edad dado que carecen de rampas
Son demasiados escalones para ir al restaurante o alberca carecen de barandal no tienen consideración para las personas de la tercera edad dado que carecen de rampas
10
Lucia
9 de abr. de 2023
·
A estadia foi de 2 noites
Let me start off by saying that the staff is INCREDIBLE. I dealt closely with Victor who’s a waiter at the restaurant and Eduardo from the front desk. These gentlemen are superb. Both are so friendly and knowledgeable and willing to help. The property itself is stunning! We had two rooms and the closer to the water the villa, the more stunning the view but we got a view to the lagoon from both rooms. Traveled to Bacalar after attending a wedding in Cancun. I traveled with my husband, son and 81yo mother. The property has a lot of stairs so that was tough on my mom and the road in to the property is very bumpy. If you’re renting a car I’d suggest a compact SUV at minimum. I personally love smaller boutique hotels over larger resorts but with that comes less amenities which I was totally fine with but keep that in mind. This boutique hotel is still very high end. The quality of the food. The comfort. Their toiletries they provide are eco friendly.
Let me start off by saying that the staff is INCREDIBLE. I dealt closely with Victor who’s a waiter at the restaurant and Eduardo from the front desk. These gentlemen are superb. Both are so friendly and knowledgeable and willing to help. The property itself is stunning! We had two rooms and the closer to the water the villa, the more stunning the view but we got a view to the lagoon from both rooms. Traveled to Bacalar after attending a wedding in Cancun. I traveled with my husband, son and 81yo mother. The property has a lot of stairs so that was tough on my mom and the road in to the property is very bumpy. If you’re renting a car I’d suggest a compact SUV at minimum. I personally love smaller boutique hotels over larger resorts but with that comes less amenities which I was totally fine with but keep that in mind. This boutique hotel is still very high end. The quality of the food. The comfort. Their toiletries they provide are eco friendly.
6
Alberto
11 de fev. de 2025
·
A estadia foi de 2 noites
Love the Tranquility, view, cleanliness, pier, acces to lake. Did not like: lack of info about too many stairs, lack of help to carry laugage, no tv in rooms, broken kayaks. We stayed 2 nights and did not have acces to pier one afternoon. Staff mentioned that they have ordered all the stuff that we felt were missing.
Love the Tranquility, view, cleanliness, pier, acces to lake. Did not like: lack of info about too many stairs, lack of help to carry laugage, no tv in rooms, broken kayaks. We stayed 2 nights and did not have acces to pier one afternoon. Staff mentioned that they have ordered all the stuff that we felt were missing.
10
Sonia
5 de jun. de 2025
·
A estadia foi de 3 noites
Limited on the food The outside of the property was not to clean to many leaves
Limited on the food The outside of the property was not to clean to many leaves
6
RODRIGO
18 de jun. de 2024
·
A estadia foi de 1 noite
Tuvimos la mala suerte de que llovió y nos quedamos sin energía toda la noche y en la mañana aún no había, tuvimos que salirnos
Tuvimos la mala suerte de que llovió y nos quedamos sin energía toda la noche y en la mañana aún no había, tuvimos que salirnos
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
Os quartos são geralmente descritos como muito limpos, com alguns hóspedes os chamando de impecáveis. Alguns mencionam problemas como toalhas sujas ou áreas externas desordenadas.
Avaliações dos hóspedes relacionadas
10
odaly
29 de set. de 2024
·
A estadia foi de 3 noites
Everything was excellent and clean staff were friendly and helpful.
Everything was excellent and clean staff were friendly and helpful.
6
Alberto
11 de fev. de 2025
·
A estadia foi de 2 noites
Love the Tranquility, view, cleanliness, pier, acces to lake. Did not like: lack of info about too many stairs, lack of help to carry laugage, no tv in rooms, broken kayaks. We stayed 2 nights and did not have acces to pier one afternoon. Staff mentioned that they have ordered all the stuff that we felt were missing.
Love the Tranquility, view, cleanliness, pier, acces to lake. Did not like: lack of info about too many stairs, lack of help to carry laugage, no tv in rooms, broken kayaks. We stayed 2 nights and did not have acces to pier one afternoon. Staff mentioned that they have ordered all the stuff that we felt were missing.
10
Sonia
5 de jun. de 2025
·
A estadia foi de 3 noites
Limited on the food The outside of the property was not to clean to many leaves
Limited on the food The outside of the property was not to clean to many leaves
10
Montserrat Perez
20 de fev. de 2025
·
A estadia foi de 3 noites
El personal muy amable, la comida deliciosa, las habitaciones muy limpias y con aire acondicionado, es un lugar para relajarse
El personal muy amable, la comida deliciosa, las habitaciones muy limpias y con aire acondicionado, es un lugar para relajarse
2
Margarita
25 de nov. de 2025
·
A estadia foi de 3 noites
When we first arrived, the staff didn’t greet us at all and rather just read us a large list of rules to follow during our stay which they constantly broke on their own. Our calls and messages were never answered. Some staff was also selling alcohol to a loud, already very drunk man at around midnight though one of the rules stated that we could not make noise after 10pm. The towels provided in our room were dirty. They would take our towels for cleaning and never return them either. I would definitely advise that you do not stay here.
When we first arrived, the staff didn’t greet us at all and rather just read us a large list of rules to follow during our stay which they constantly broke on their own. Our calls and messages were never answered. Some staff was also selling alcohol to a loud, already very drunk man at around midnight though one of the rules stated that we could not make noise after 10pm. The towels provided in our room were dirty. They would take our towels for cleaning and never return them either. I would definitely advise that you do not stay here.
10
Lucy
20 de nov. de 2025
·
A estadia foi de 4 noites
The room I reserved was very spacious and roomy. Are room was cleaned every day by the maids. It was left spotless for us plus enough towels and beach towels we had for every day use. The staff were amazing. They were very nice and attentive to all of us. We were a total of 5 guest. But the view of this boutique was breath taking.
The room I reserved was very spacious and roomy. Are room was cleaned every day by the maids. It was left spotless for us plus enough towels and beach towels we had for every day use. The staff were amazing. They were very nice and attentive to all of us. We were a total of 5 guest. But the view of this boutique was breath taking.
8
ROXANNA
14 de jan. de 2025
·
A estadia foi de 1 noite
Bonito hotel, alejado del centro, habitaciones limpias
Bonito hotel, alejado del centro, habitaciones limpias
2
Carlos
7 de fev. de 2025
·
A estadia foi de 1 noite
Horrible, Horrible! Customer service is awful. They don’t really care you’re standing in front of them. Absolutely rude and disrespectful. Very dirty and dated. The bed was hard as rock! We were unable to sleep and woke up with major shoulder and lower back pain. Couldn’t wait till morning to leave that place! The outdoor area was so small and crowded. The restaurant is a complete joke and totally uninviting. I’m glad we stayed Cristalino our other days in Bacalar, that was an amazing experience for less money.
Horrible, Horrible! Customer service is awful. They don’t really care you’re standing in front of them. Absolutely rude and disrespectful. Very dirty and dated. The bed was hard as rock! We were unable to sleep and woke up with major shoulder and lower back pain. Couldn’t wait till morning to leave that place! The outdoor area was so small and crowded. The restaurant is a complete joke and totally uninviting. I’m glad we stayed Cristalino our other days in Bacalar, that was an amazing experience for less money.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
Os quartos são espaçosos e confortáveis, frequentemente com vista para a lagoa e algumas varandas ou redes. As comodidades são simples; vários observam a ausência de TV e alguns mencionam camas firmes ou lençóis ásperos.
Avaliações dos hóspedes relacionadas
10
Angelica
28 de jul. de 2025
·
A estadia foi de 5 noites
La comida de muy buena calidad, y de muy buen sabor , las habitaciones cómodas, el hotel excelente y el personal de restaurante y de la recepción súper atentos
La comida de muy buena calidad, y de muy buen sabor , las habitaciones cómodas, el hotel excelente y el personal de restaurante y de la recepción súper atentos
10
natza
3 de jun. de 2025
·
A estadia foi de 3 noites
Las cabañas son muy comodas y amplias; El area del muelle es perfecto para descansar, nos prestaron kayacs para poder ver el amanecer, el servicio del perdonal exelente y la comida del restaurante muy rica. Recomiendo el lugar para pasar unos dias de descanso ya que se encuentra alejado del centro y de la mayoria de las actividades de bacalar, es preferible rentar un carro para llegar al hotel. A excepción de la lejania el lugar nos parecio hermoso y perfecto para desconectarse.
Las cabañas son muy comodas y amplias; El area del muelle es perfecto para descansar, nos prestaron kayacs para poder ver el amanecer, el servicio del perdonal exelente y la comida del restaurante muy rica. Recomiendo el lugar para pasar unos dias de descanso ya que se encuentra alejado del centro y de la mayoria de las actividades de bacalar, es preferible rentar un carro para llegar al hotel. A excepción de la lejania el lugar nos parecio hermoso y perfecto para desconectarse.
8
Miguel A
9 de mar. de 2025
·
A estadia foi de 4 noites
El hotel tiene un acceso difícil ya que la carretera está en malas condiciones. Hay muchas escaleras y el servicio de recepción no es bueno. Fuera de eso, los cuartos son amplios, los baños también. La alberca y deck tienen un lugar privilegiado. Las vistas son increíbles. El restaurante no es bueno pero el desayuno y el servicio del restaurante son de primera.
El hotel tiene un acceso difícil ya que la carretera está en malas condiciones. Hay muchas escaleras y el servicio de recepción no es bueno. Fuera de eso, los cuartos son amplios, los baños también. La alberca y deck tienen un lugar privilegiado. Las vistas son increíbles. El restaurante no es bueno pero el desayuno y el servicio del restaurante son de primera.
10
Katia
13 de mai. de 2025
·
A estadia foi de 4 noites
Everything was great! Location, food, rooms, service
Everything was great! Location, food, rooms, service
8
Ala
5 de nov. de 2025
·
A estadia foi de 2 noites
Im enjoying staying at this hotel during my Bacalar trip with beautiful view from my room
Im enjoying staying at this hotel during my Bacalar trip with beautiful view from my room
10
Lucia
9 de abr. de 2023
·
A estadia foi de 2 noites
Let me start off by saying that the staff is INCREDIBLE. I dealt closely with Victor who’s a waiter at the restaurant and Eduardo from the front desk. These gentlemen are superb. Both are so friendly and knowledgeable and willing to help. The property itself is stunning! We had two rooms and the closer to the water the villa, the more stunning the view but we got a view to the lagoon from both rooms. Traveled to Bacalar after attending a wedding in Cancun. I traveled with my husband, son and 81yo mother. The property has a lot of stairs so that was tough on my mom and the road in to the property is very bumpy. If you’re renting a car I’d suggest a compact SUV at minimum. I personally love smaller boutique hotels over larger resorts but with that comes less amenities which I was totally fine with but keep that in mind. This boutique hotel is still very high end. The quality of the food. The comfort. Their toiletries they provide are eco friendly.
Let me start off by saying that the staff is INCREDIBLE. I dealt closely with Victor who’s a waiter at the restaurant and Eduardo from the front desk. These gentlemen are superb. Both are so friendly and knowledgeable and willing to help. The property itself is stunning! We had two rooms and the closer to the water the villa, the more stunning the view but we got a view to the lagoon from both rooms. Traveled to Bacalar after attending a wedding in Cancun. I traveled with my husband, son and 81yo mother. The property has a lot of stairs so that was tough on my mom and the road in to the property is very bumpy. If you’re renting a car I’d suggest a compact SUV at minimum. I personally love smaller boutique hotels over larger resorts but with that comes less amenities which I was totally fine with but keep that in mind. This boutique hotel is still very high end. The quality of the food. The comfort. Their toiletries they provide are eco friendly.
8
Mariano
29 de jul. de 2024
·
A estadia foi de 2 noites
Nos tocó la primer habitación con vista al jardín y parcialmente a la laguna. Yo llevaba un equipo portátil para trabajar, pero no tenía ninguna mesita o escritorio adecuado para trabajar cómodamente con mi PC. Quizá pudieran contemplar colocar un escritorio o mesita de trabajo para los huéspedes. También, por el costo que paga uno por noche (yo pagué por 2 noches $9,140), sí deberían contemplar servicio de restaurant a la habitación. Los costos realmente se me hicieron muy exagerados. En otros destinos que nos hemos hospedado, como por ejemplo en Holbox y Tulum, por poco menos de lo que pagamos en nuestro hospedaje, nos incluían un excelente desayuno, TV con cable, y aquí no. Creo que para lo que pagamos, esperaba un poco más.
Nos tocó la primer habitación con vista al jardín y parcialmente a la laguna. Yo llevaba un equipo portátil para trabajar, pero no tenía ninguna mesita o escritorio adecuado para trabajar cómodamente con mi PC. Quizá pudieran contemplar colocar un escritorio o mesita de trabajo para los huéspedes. También, por el costo que paga uno por noche (yo pagué por 2 noches $9,140), sí deberían contemplar servicio de restaurant a la habitación. Los costos realmente se me hicieron muy exagerados. En otros destinos que nos hemos hospedado, como por ejemplo en Holbox y Tulum, por poco menos de lo que pagamos en nuestro hospedaje, nos incluían un excelente desayuno, TV con cable, y aquí no. Creo que para lo que pagamos, esperaba un poco más.
6
Alberto
11 de fev. de 2025
·
A estadia foi de 2 noites
Love the Tranquility, view, cleanliness, pier, acces to lake. Did not like: lack of info about too many stairs, lack of help to carry laugage, no tv in rooms, broken kayaks. We stayed 2 nights and did not have acces to pier one afternoon. Staff mentioned that they have ordered all the stuff that we felt were missing.
Love the Tranquility, view, cleanliness, pier, acces to lake. Did not like: lack of info about too many stairs, lack of help to carry laugage, no tv in rooms, broken kayaks. We stayed 2 nights and did not have acces to pier one afternoon. Staff mentioned that they have ordered all the stuff that we felt were missing.
10
Lucy
20 de nov. de 2025
·
A estadia foi de 4 noites
The room I reserved was very spacious and roomy. Are room was cleaned every day by the maids. It was left spotless for us plus enough towels and beach towels we had for every day use. The staff were amazing. They were very nice and attentive to all of us. We were a total of 5 guest. But the view of this boutique was breath taking.
The room I reserved was very spacious and roomy. Are room was cleaned every day by the maids. It was left spotless for us plus enough towels and beach towels we had for every day use. The staff were amazing. They were very nice and attentive to all of us. We were a total of 5 guest. But the view of this boutique was breath taking.
2
Carlos
7 de fev. de 2025
·
A estadia foi de 1 noite
Horrible, Horrible! Customer service is awful. They don’t really care you’re standing in front of them. Absolutely rude and disrespectful. Very dirty and dated. The bed was hard as rock! We were unable to sleep and woke up with major shoulder and lower back pain. Couldn’t wait till morning to leave that place! The outdoor area was so small and crowded. The restaurant is a complete joke and totally uninviting. I’m glad we stayed Cristalino our other days in Bacalar, that was an amazing experience for less money.
Horrible, Horrible! Customer service is awful. They don’t really care you’re standing in front of them. Absolutely rude and disrespectful. Very dirty and dated. The bed was hard as rock! We were unable to sleep and woke up with major shoulder and lower back pain. Couldn’t wait till morning to leave that place! The outdoor area was so small and crowded. The restaurant is a complete joke and totally uninviting. I’m glad we stayed Cristalino our other days in Bacalar, that was an amazing experience for less money.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
Muitos hóspedes elogiam o atendimento caloroso e atencioso da equipe, especialmente no restaurante. Reclamações recorrentes citam a recepção pouco responsiva ou grosseira, chamadas não atendidas e problemas com a prontidão do check-in ou a comunicação das políticas.
Avaliações dos hóspedes relacionadas
2
Rafaela
23 de jun. de 2023
·
Horrible customer service experience. They ignored several of my calls. Do not book this hotel unless you know for a fact there will be no flight delays, cancelation or any unforeseen changes to your trip. I understand most of hotels who appreciate business try to accommodate any changes due to flight cancellations and related issues, despite cancelation policies stated in your contract. This hotel will not even answer my phone calls. My flight was canceled due to a storm and of course I never made to the hotel, which I am also glad since I then learned this hotel is in the middle of nowhere with unpaved streets and far from everything. I’m actually glad I never made it. I never give bad feedback but I was also never had such bad customer service. They cannot even answer my calls. No accommodation has been made for the amount paid. They just took my money.
Horrible customer service experience. They ignored several of my calls. Do not book this hotel unless you know for a fact there will be no flight delays, cancelation or any unforeseen changes to your trip. I understand most of hotels who appreciate business try to accommodate any changes due to flight cancellations and related issues, despite cancelation policies stated in your contract. This hotel will not even answer my phone calls. My flight was canceled due to a storm and of course I never made to the hotel, which I am also glad since I then learned this hotel is in the middle of nowhere with unpaved streets and far from everything. I’m actually glad I never made it. I never give bad feedback but I was also never had such bad customer service. They cannot even answer my calls. No accommodation has been made for the amount paid. They just took my money.
10
odaly
29 de set. de 2024
·
A estadia foi de 3 noites
Everything was excellent and clean staff were friendly and helpful.
Everything was excellent and clean staff were friendly and helpful.
10
Ricardo A
3 de jun. de 2024
·
A estadia foi de 4 noites
We enjoyed the most pleasant stay at Khaban. Thank you Vanessa, Victor and chef for your service. It was great.
We enjoyed the most pleasant stay at Khaban. Thank you Vanessa, Victor and chef for your service. It was great.
2
Michelle
27 de abr. de 2024
·
A estadia foi de 2 noites
Pésimo servicio, nunca hay nadie en recepción, no resuelven nada No tenían lista la habitación que reservamos con más de 3 meses de anticipación. Para entrar no hay letreros de señalización (solo uno muy pequeño) El camino de terracería horrible, no hay iluminación. No tiene fachada de hotel, se confunde. El lugar está más pequeño de lo que se ve en fotos
Pésimo servicio, nunca hay nadie en recepción, no resuelven nada No tenían lista la habitación que reservamos con más de 3 meses de anticipación. Para entrar no hay letreros de señalización (solo uno muy pequeño) El camino de terracería horrible, no hay iluminación. No tiene fachada de hotel, se confunde. El lugar está más pequeño de lo que se ve en fotos
2
JOAQUIN DURAN
6 de dez. de 2024
·
A estadia foi de 2 noites
Acceso incómodo, poco personal, no existe alguno número para hablar con gente del hotel,
Acceso incómodo, poco personal, no existe alguno número para hablar con gente del hotel,
10
fidelia
17 de ago. de 2025
·
A estadia foi de 3 noites
Muy linda estadia. El staff es super atento y estan muy al pendiente de todo.
Muy linda estadia. El staff es super atento y estan muy al pendiente de todo.
6
Juan
12 de nov. de 2023
·
A estadia foi de 2 noites
Beautiful hotel with an amazing view, comfortable rooms. I just didn’t like the service specifically at the reception, poor customer service, lack of engagement, and misinformation about the tours.
Beautiful hotel with an amazing view, comfortable rooms. I just didn’t like the service specifically at the reception, poor customer service, lack of engagement, and misinformation about the tours.
10
Michael
16 de ago. de 2024
·
A estadia foi de 1 noite
The service was excellent. The food was excellent. I would stay here again in a heartbeat.
The service was excellent. The food was excellent. I would stay here again in a heartbeat.
2
Margarita
25 de nov. de 2025
·
A estadia foi de 3 noites
When we first arrived, the staff didn’t greet us at all and rather just read us a large list of rules to follow during our stay which they constantly broke on their own. Our calls and messages were never answered. Some staff was also selling alcohol to a loud, already very drunk man at around midnight though one of the rules stated that we could not make noise after 10pm. The towels provided in our room were dirty. They would take our towels for cleaning and never return them either. I would definitely advise that you do not stay here.
When we first arrived, the staff didn’t greet us at all and rather just read us a large list of rules to follow during our stay which they constantly broke on their own. Our calls and messages were never answered. Some staff was also selling alcohol to a loud, already very drunk man at around midnight though one of the rules stated that we could not make noise after 10pm. The towels provided in our room were dirty. They would take our towels for cleaning and never return them either. I would definitely advise that you do not stay here.
10
Lucy
20 de nov. de 2025
·
A estadia foi de 4 noites
The room I reserved was very spacious and roomy. Are room was cleaned every day by the maids. It was left spotless for us plus enough towels and beach towels we had for every day use. The staff were amazing. They were very nice and attentive to all of us. We were a total of 5 guest. But the view of this boutique was breath taking.
The room I reserved was very spacious and roomy. Are room was cleaned every day by the maids. It was left spotless for us plus enough towels and beach towels we had for every day use. The staff were amazing. They were very nice and attentive to all of us. We were a total of 5 guest. But the view of this boutique was breath taking.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Ambiente tranquilo e à beira do lago, com vistas deslumbrantes, normalmente a uma curta distância de carro da cidade. O acesso é remoto por estradas de terra batida, com sinalização e iluminação limitadas, então alugar um carro ou SUV é recomendado por vários avaliadores.
Avaliações dos hóspedes relacionadas
2
Rafaela
23 de jun. de 2023
·
Horrible customer service experience. They ignored several of my calls. Do not book this hotel unless you know for a fact there will be no flight delays, cancelation or any unforeseen changes to your trip. I understand most of hotels who appreciate business try to accommodate any changes due to flight cancellations and related issues, despite cancelation policies stated in your contract. This hotel will not even answer my phone calls. My flight was canceled due to a storm and of course I never made to the hotel, which I am also glad since I then learned this hotel is in the middle of nowhere with unpaved streets and far from everything. I’m actually glad I never made it. I never give bad feedback but I was also never had such bad customer service. They cannot even answer my calls. No accommodation has been made for the amount paid. They just took my money.
Horrible customer service experience. They ignored several of my calls. Do not book this hotel unless you know for a fact there will be no flight delays, cancelation or any unforeseen changes to your trip. I understand most of hotels who appreciate business try to accommodate any changes due to flight cancellations and related issues, despite cancelation policies stated in your contract. This hotel will not even answer my phone calls. My flight was canceled due to a storm and of course I never made to the hotel, which I am also glad since I then learned this hotel is in the middle of nowhere with unpaved streets and far from everything. I’m actually glad I never made it. I never give bad feedback but I was also never had such bad customer service. They cannot even answer my calls. No accommodation has been made for the amount paid. They just took my money.
10
natza
3 de jun. de 2025
·
A estadia foi de 3 noites
Las cabañas son muy comodas y amplias; El area del muelle es perfecto para descansar, nos prestaron kayacs para poder ver el amanecer, el servicio del perdonal exelente y la comida del restaurante muy rica. Recomiendo el lugar para pasar unos dias de descanso ya que se encuentra alejado del centro y de la mayoria de las actividades de bacalar, es preferible rentar un carro para llegar al hotel. A excepción de la lejania el lugar nos parecio hermoso y perfecto para desconectarse.
Las cabañas son muy comodas y amplias; El area del muelle es perfecto para descansar, nos prestaron kayacs para poder ver el amanecer, el servicio del perdonal exelente y la comida del restaurante muy rica. Recomiendo el lugar para pasar unos dias de descanso ya que se encuentra alejado del centro y de la mayoria de las actividades de bacalar, es preferible rentar un carro para llegar al hotel. A excepción de la lejania el lugar nos parecio hermoso y perfecto para desconectarse.
10
Jennifer
6 de jul. de 2023
·
A estadia foi de 3 noites
This place is a gem in paradise. With direct access to the lake and 10 min away from town, the location is quiet, relaxing and immersed in nature. Beautiful views all around. Rooms are spacious and have large terraces with hammocks. The only thing I’d strongly suggest is improving the quality of their bedsheets. The thread count had to be the lowest possible, feeling rough and scratchy against the skin. Not a great way to rest at night.
This place is a gem in paradise. With direct access to the lake and 10 min away from town, the location is quiet, relaxing and immersed in nature. Beautiful views all around. Rooms are spacious and have large terraces with hammocks. The only thing I’d strongly suggest is improving the quality of their bedsheets. The thread count had to be the lowest possible, feeling rough and scratchy against the skin. Not a great way to rest at night.
8
Miguel A
9 de mar. de 2025
·
A estadia foi de 4 noites
El hotel tiene un acceso difícil ya que la carretera está en malas condiciones. Hay muchas escaleras y el servicio de recepción no es bueno. Fuera de eso, los cuartos son amplios, los baños también. La alberca y deck tienen un lugar privilegiado. Las vistas son increíbles. El restaurante no es bueno pero el desayuno y el servicio del restaurante son de primera.
El hotel tiene un acceso difícil ya que la carretera está en malas condiciones. Hay muchas escaleras y el servicio de recepción no es bueno. Fuera de eso, los cuartos son amplios, los baños también. La alberca y deck tienen un lugar privilegiado. Las vistas son increíbles. El restaurante no es bueno pero el desayuno y el servicio del restaurante son de primera.
2
Michelle
27 de abr. de 2024
·
A estadia foi de 2 noites
Pésimo servicio, nunca hay nadie en recepción, no resuelven nada No tenían lista la habitación que reservamos con más de 3 meses de anticipación. Para entrar no hay letreros de señalización (solo uno muy pequeño) El camino de terracería horrible, no hay iluminación. No tiene fachada de hotel, se confunde. El lugar está más pequeño de lo que se ve en fotos
Pésimo servicio, nunca hay nadie en recepción, no resuelven nada No tenían lista la habitación que reservamos con más de 3 meses de anticipación. Para entrar no hay letreros de señalización (solo uno muy pequeño) El camino de terracería horrible, no hay iluminación. No tiene fachada de hotel, se confunde. El lugar está más pequeño de lo que se ve en fotos
10
Jose Luis Gerson Rojas
13 de set. de 2024
·
A estadia foi de 2 noites
Es un lugar increible. Solo si hay que hacer notar a quien los visite, que el acceso no es el mejor. Pero... ya estando ahi, es un lugar magico.
Es un lugar increible. Solo si hay que hacer notar a quien los visite, que el acceso no es el mejor. Pero... ya estando ahi, es un lugar magico.
6
Judith
2 de jan. de 2025
·
A estadia foi de 7 noites
The ease with which to kayak was wonderful for us. The beauty of the porch view also is a compelling reason to visit. I would caution those traveling to rent a truck or 4-wheel vehicle. The roads are dirt and rock, they are unpredictable given the rainfall. Two days of our 7 night stay the hot water was broken so we had cold showers. The restaurant on site was often out of things like: bacon, avocados, mangos, bread, and fruit for smoothies. Our first night was the best. We had a quiet dinner on the water with fish tacos and excellent pineapple waters. Research the ways in and out of the facility. If you get the breakfast that is included, it is a limited menu. Also, we didn't know about the plumbing, but you travel to learn!! Life in the jungle is unpredictable. Also, the massages offered in the website are not someone regular at an on-site spa, something I had assumed given the website. The concierge would need to call a local person to come to the hotel. One night the neighbor to the hotel played his music too loud, but the manager was called to come deal with it. Overall, I might not return, but I have excellent memories and wonderful photos from Bacalar, which is a 15 minute drive away. We left each day to go into town for new restaurants.
The ease with which to kayak was wonderful for us. The beauty of the porch view also is a compelling reason to visit. I would caution those traveling to rent a truck or 4-wheel vehicle. The roads are dirt and rock, they are unpredictable given the rainfall. Two days of our 7 night stay the hot water was broken so we had cold showers. The restaurant on site was often out of things like: bacon, avocados, mangos, bread, and fruit for smoothies. Our first night was the best. We had a quiet dinner on the water with fish tacos and excellent pineapple waters. Research the ways in and out of the facility. If you get the breakfast that is included, it is a limited menu. Also, we didn't know about the plumbing, but you travel to learn!! Life in the jungle is unpredictable. Also, the massages offered in the website are not someone regular at an on-site spa, something I had assumed given the website. The concierge would need to call a local person to come to the hotel. One night the neighbor to the hotel played his music too loud, but the manager was called to come deal with it. Overall, I might not return, but I have excellent memories and wonderful photos from Bacalar, which is a 15 minute drive away. We left each day to go into town for new restaurants.
10
Luis Gustavo
3 de nov. de 2023
·
A estadia foi de 1 noite
Muy tranquilo y la atencion del personal es excelente, la vista a la laguna es de lo mejor que ofrece este lugar, eso si un poco apartado del pueblo pero vale completamente la pena hospedarse aqui!!!
Muy tranquilo y la atencion del personal es excelente, la vista a la laguna es de lo mejor que ofrece este lugar, eso si un poco apartado del pueblo pero vale completamente la pena hospedarse aqui!!!
8
ROXANNA
14 de jan. de 2025
·
A estadia foi de 1 noite
Bonito hotel, alejado del centro, habitaciones limpias
Bonito hotel, alejado del centro, habitaciones limpias
6
MIRIAM A
8 de nov. de 2023
·
A estadia foi de 3 noites
El camino al hotel no esta pavimentado ni alumbrado y esta retirado, no hay nada para comprar comida es forzoso comer en el hotel, la comida no es mala pero es cara, la persona de recepción es desatenta y no entrega facturas sus contestaciones son groseras
El camino al hotel no esta pavimentado ni alumbrado y esta retirado, no hay nada para comprar comida es forzoso comer en el hotel, la comida no es mala pero es cara, la persona de recepción es desatenta y no entrega facturas sus contestaciones son groseras
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
A qualidade da comida recebe muitos elogios. No entanto, os hóspedes relatam seleção limitada, falta de estoque ocasional, preços mais altos e serviço inconsistente entre a manhã e a noite.
Avaliações dos hóspedes relacionadas
10
Angelica
28 de jul. de 2025
·
A estadia foi de 5 noites
La comida de muy buena calidad, y de muy buen sabor , las habitaciones cómodas, el hotel excelente y el personal de restaurante y de la recepción súper atentos
La comida de muy buena calidad, y de muy buen sabor , las habitaciones cómodas, el hotel excelente y el personal de restaurante y de la recepción súper atentos
10
natza
3 de jun. de 2025
·
A estadia foi de 3 noites
Las cabañas son muy comodas y amplias; El area del muelle es perfecto para descansar, nos prestaron kayacs para poder ver el amanecer, el servicio del perdonal exelente y la comida del restaurante muy rica. Recomiendo el lugar para pasar unos dias de descanso ya que se encuentra alejado del centro y de la mayoria de las actividades de bacalar, es preferible rentar un carro para llegar al hotel. A excepción de la lejania el lugar nos parecio hermoso y perfecto para desconectarse.
Las cabañas son muy comodas y amplias; El area del muelle es perfecto para descansar, nos prestaron kayacs para poder ver el amanecer, el servicio del perdonal exelente y la comida del restaurante muy rica. Recomiendo el lugar para pasar unos dias de descanso ya que se encuentra alejado del centro y de la mayoria de las actividades de bacalar, es preferible rentar un carro para llegar al hotel. A excepción de la lejania el lugar nos parecio hermoso y perfecto para desconectarse.
8
Miguel A
9 de mar. de 2025
·
A estadia foi de 4 noites
El hotel tiene un acceso difícil ya que la carretera está en malas condiciones. Hay muchas escaleras y el servicio de recepción no es bueno. Fuera de eso, los cuartos son amplios, los baños también. La alberca y deck tienen un lugar privilegiado. Las vistas son increíbles. El restaurante no es bueno pero el desayuno y el servicio del restaurante son de primera.
El hotel tiene un acceso difícil ya que la carretera está en malas condiciones. Hay muchas escaleras y el servicio de recepción no es bueno. Fuera de eso, los cuartos son amplios, los baños también. La alberca y deck tienen un lugar privilegiado. Las vistas son increíbles. El restaurante no es bueno pero el desayuno y el servicio del restaurante son de primera.
6
Judith
2 de jan. de 2025
·
A estadia foi de 7 noites
The ease with which to kayak was wonderful for us. The beauty of the porch view also is a compelling reason to visit. I would caution those traveling to rent a truck or 4-wheel vehicle. The roads are dirt and rock, they are unpredictable given the rainfall. Two days of our 7 night stay the hot water was broken so we had cold showers. The restaurant on site was often out of things like: bacon, avocados, mangos, bread, and fruit for smoothies. Our first night was the best. We had a quiet dinner on the water with fish tacos and excellent pineapple waters. Research the ways in and out of the facility. If you get the breakfast that is included, it is a limited menu. Also, we didn't know about the plumbing, but you travel to learn!! Life in the jungle is unpredictable. Also, the massages offered in the website are not someone regular at an on-site spa, something I had assumed given the website. The concierge would need to call a local person to come to the hotel. One night the neighbor to the hotel played his music too loud, but the manager was called to come deal with it. Overall, I might not return, but I have excellent memories and wonderful photos from Bacalar, which is a 15 minute drive away. We left each day to go into town for new restaurants.
The ease with which to kayak was wonderful for us. The beauty of the porch view also is a compelling reason to visit. I would caution those traveling to rent a truck or 4-wheel vehicle. The roads are dirt and rock, they are unpredictable given the rainfall. Two days of our 7 night stay the hot water was broken so we had cold showers. The restaurant on site was often out of things like: bacon, avocados, mangos, bread, and fruit for smoothies. Our first night was the best. We had a quiet dinner on the water with fish tacos and excellent pineapple waters. Research the ways in and out of the facility. If you get the breakfast that is included, it is a limited menu. Also, we didn't know about the plumbing, but you travel to learn!! Life in the jungle is unpredictable. Also, the massages offered in the website are not someone regular at an on-site spa, something I had assumed given the website. The concierge would need to call a local person to come to the hotel. One night the neighbor to the hotel played his music too loud, but the manager was called to come deal with it. Overall, I might not return, but I have excellent memories and wonderful photos from Bacalar, which is a 15 minute drive away. We left each day to go into town for new restaurants.
10
Elizabeth
30 de mai. de 2023
·
A estadia foi de 1 noite
¡Un lugar único, hermoso e incomparable! Súper recomendable para ir a descansar y pasar tiempo en pareja. Hace falta eliminar la lana en las escaleras que van a la Laguna y los precios para consumir alimentos y bebidas son algo altos en relación costo- beneficio y la distancia a algún lugar cercano.
¡Un lugar único, hermoso e incomparable! Súper recomendable para ir a descansar y pasar tiempo en pareja. Hace falta eliminar la lana en las escaleras que van a la Laguna y los precios para consumir alimentos y bebidas son algo altos en relación costo- beneficio y la distancia a algún lugar cercano.
10
Katia
13 de mai. de 2025
·
A estadia foi de 4 noites
Everything was great! Location, food, rooms, service
Everything was great! Location, food, rooms, service
8
Omar
10 de mai. de 2024
·
A estadia foi de 2 noites
Un lugar perfecto para descansar y disfrutar de la laguna. Solo el servicio de restaurante es malo por las mañanas, en la noche muy bien, pero el personal es diferente, cero servicial por la mañana.
Un lugar perfecto para descansar y disfrutar de la laguna. Solo el servicio de restaurante es malo por las mañanas, en la noche muy bien, pero el personal es diferente, cero servicial por la mañana.
10
Sonia
5 de jun. de 2025
·
A estadia foi de 3 noites
Limited on the food The outside of the property was not to clean to many leaves
Limited on the food The outside of the property was not to clean to many leaves
10
Michael
16 de ago. de 2024
·
A estadia foi de 1 noite
The service was excellent. The food was excellent. I would stay here again in a heartbeat.
The service was excellent. The food was excellent. I would stay here again in a heartbeat.
6
MIRIAM A
8 de nov. de 2023
·
A estadia foi de 3 noites
El camino al hotel no esta pavimentado ni alumbrado y esta retirado, no hay nada para comprar comida es forzoso comer en el hotel, la comida no es mala pero es cara, la persona de recepción es desatenta y no entrega facturas sus contestaciones son groseras
El camino al hotel no esta pavimentado ni alumbrado y esta retirado, no hay nada para comprar comida es forzoso comer en el hotel, la comida no es mala pero es cara, la persona de recepción es desatenta y no entrega facturas sus contestaciones son groseras
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
6
Jorge Alberto
9 de jul. de 2026
·
A estadia foi de 3 noites
La estancia estuvo aceptable. Sin embargo hay dos puntos clave que quisiera comentar: 1. La regadera solo tenía agua caliente los primeros 2-3 minutos. Le comenté a una recepcionista sobre este tema en los primeros días y, si bien prometió que se revisaría, no hubo cambio alguno ni respuesta a esta solicitud. Era muy incómodo bañarse. 2. En general el personal fue amable pero pueden mejorar y ser más serviciales. En el restaurante una de las meseras atendía con actitud hostil y con algo de molestia. Le doy 3/5 estrellas a mi estancia.
La estancia estuvo aceptable. Sin embargo hay dos puntos clave que quisiera comentar: 1. La regadera solo tenía agua caliente los primeros 2-3 minutos. Le comenté a una recepcionista sobre este tema en los primeros días y, si bien prometió que se revisaría, no hubo cambio alguno ni respuesta a esta solicitud. Era muy incómodo bañarse. 2. En general el personal fue amable pero pueden mejorar y ser más serviciales. En el restaurante una de las meseras atendía con actitud hostil y con algo de molestia. Le doy 3/5 estrellas a mi estancia.
10
Angel
8 de jul. de 2026
·
A estadia foi de 3 noites
Very nice and quiet hotel. If you want peace, this is the place with no TV but excelent WiFi Breakfast is included and it is more than complete and delicious. Very good experience for me and my family. All personnel is very kind and in the restaurant the service is awesome.
Very nice and quiet hotel. If you want peace, this is the place with no TV but excelent WiFi Breakfast is included and it is more than complete and delicious. Very good experience for me and my family. All personnel is very kind and in the restaurant the service is awesome.
10
Arianna
5 de jul. de 2026
·
A estadia foi de 2 noites
Excelente opción
Excelente opción
10
Rebecca Camila Gonzalez Montes de
29 de jun. de 2026
·
A estadia foi de 6 noites
Poner el cobro extra por noche que hacen
Poner el cobro extra por noche que hacen
8
Héctor alejandro
27 de jun. de 2026
·
A estadia foi de 3 noites
Mis comentarios: - A pesar de estar “lejos” del centro el lugar por dentro es muy bonito, limpio y cuidado. - Tiene mucho tiempo, incluso en otros países, que no tenía un internet tan bueno y en todos los lugares - La comida muy rica, precios para extranjeros. El desayuno incluido sin duda vale la pena. - No me gustó que me dijeran que a las 10pm ya debo estar en el hotel, ningún día llegué antes y pude entrar sin problemas - El camino para llegar es complicado y de noche es imposible de ver la desviación; hacia 10min en esos 2km de terracería al hotel y 10 mas al centro de Bacalar - Definitivamente necesitan una zona de fumadores, hoy en día ya se discrimina a este tipo de personas…yo debía salir del hotel y daba miedo en la noche por tantos insectos. - Los productos de limpieza que dan ahí son naturales, a mi particularmente no me gustaron pero es percepción personal - Las camas son en exceso suaves, si duerme una persona por cama están bien; si es más de una persona será incómodo - Sugeriría tener una TV para algún evento extraordinario (Yo fui durante el Mundial y juego de México) - Me cobraron 1000mxn más por noche por un niño de 6 años; entiendo debiera haber un cobro pero se me hizo excesivo - Mi hijo cumplió años y el personal sumamente amable le regaló un brownie con helado, se aprecian estos detalles Como todo a percepción personal cosas buenas y otras no tanto; en general lo recomiendo.
Mis comentarios: - A pesar de estar “lejos” del centro el lugar por dentro es muy bonito, limpio y cuidado. - Tiene mucho tiempo, incluso en otros países, que no tenía un internet tan bueno y en todos los lugares - La comida muy rica, precios para extranjeros. El desayuno incluido sin duda vale la pena. - No me gustó que me dijeran que a las 10pm ya debo estar en el hotel, ningún día llegué antes y pude entrar sin problemas - El camino para llegar es complicado y de noche es imposible de ver la desviación; hacia 10min en esos 2km de terracería al hotel y 10 mas al centro de Bacalar - Definitivamente necesitan una zona de fumadores, hoy en día ya se discrimina a este tipo de personas…yo debía salir del hotel y daba miedo en la noche por tantos insectos. - Los productos de limpieza que dan ahí son naturales, a mi particularmente no me gustaron pero es percepción personal - Las camas son en exceso suaves, si duerme una persona por cama están bien; si es más de una persona será incómodo - Sugeriría tener una TV para algún evento extraordinario (Yo fui durante el Mundial y juego de México) - Me cobraron 1000mxn más por noche por un niño de 6 años; entiendo debiera haber un cobro pero se me hizo excesivo - Mi hijo cumplió años y el personal sumamente amable le regaló un brownie con helado, se aprecian estos detalles Como todo a percepción personal cosas buenas y otras no tanto; en general lo recomiendo.
Políticas da propriedade
Check-in
Check-out
De 15:00 a 21:30
Antes das 12:00
Alguma questão?
As respostas instantâneas da IA são baseadas nas informações do hotel
Preços para as próximas datas
novembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
dezembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-11-02: 125.90136914096833USD
- 2026-11-03: 247.67141370689393USD
- 2026-11-04: 158.72346781059264USD
- 2026-11-05: 144.76108702194213USD
- 2026-11-06: 175.3393624871063USD
- 2026-11-07: 170.71693176338195USD
- 2026-11-08: 148.69874988601686USD
- 2026-11-09: 159.7322236164093USD
- 2026-11-10: 160.65241565689087USD
- 2026-11-11: 159.72293168037413USD
- 2026-11-12: 169.05085688690184USD
- 2026-11-13: 168.83922621139527USD
- 2026-11-14: NO DATA
- 2026-11-15: NO DATA
- 2026-11-16: 157.72402102157594USD
- 2026-11-17: 188.7071276925659USD
- 2026-11-18: 163.72075299797058USD
- 2026-11-19: 172.71584242218017USD
- 2026-11-20: 178.2028672970581USD
- 2026-11-21: 177.48699536476136USD
- 2026-11-22: 164.72901346160887USD
- 2026-11-23: 178.71257439857482USD
- 2026-11-24: 158.57202975013732USD
- 2026-11-25: 160.04377676582337USD
- 2026-11-26: 158.15835070816038USD
- 2026-11-27: 178.71257439857482USD
- 2026-11-28: 172.71584242218017USD
- 2026-11-29: 175.7142169507599USD
- 2026-11-30: 185.36162078155516USD
- 2026-12-01: 214.78291356422423USD
- 2026-12-02: 185.6193353604126USD
- 2026-12-03: 231.37387032417297USD
- 2026-12-04: 231.37387032417297USD
- 2026-12-05: 231.37387032417297USD
- 2026-12-06: 231.37387032417297USD
- 2026-12-07: 231.37387032417297USD
- 2026-12-08: 220.4997942906189USD
- 2026-12-09: 220.4997942906189USD
- 2026-12-10: 256.5001706437683USD
- 2026-12-11: 233.06655703216552USD
- 2026-12-12: 242.80763177696227USD
- 2026-12-13: 231.37387032417297USD
- 2026-12-14: 231.37387032417297USD
- 2026-12-15: 231.37387032417297USD
- 2026-12-16: 231.37387032417297USD
- 2026-12-17: 220.4997942906189USD
- 2026-12-18: 194.53156599472047USD
- 2026-12-19: 244.44673612586973USD
- 2026-12-20: 231.37387032417297USD
- 2026-12-21: 256.5001706437683USD
- 2026-12-22: 313.2789898864746USD
- 2026-12-23: 305.663360105896USD
- 2026-12-24: 328.9606692146301USD
- 2026-12-25: 381.54199299957276USD
- 2026-12-26: 468.72447104919434USD
- 2026-12-27: 401.3509316807556USD
- 2026-12-28: 515.3090799385071USD
- 2026-12-29: 512.6364868363953USD
- 2026-12-30: 561.9036981559753USD
- 2026-12-31: 528.3827656169128USD
- 2027-01-01: 561.9036981559753USD
- 2027-01-02: 549.2909539956665USD
Este alojamento disponibiliza transporte a partir do aeroporto. Forneça ao alojamento informações sobre a sua chegada antes de viajar, através dos dados de contacto que poderá encontrar na sua confirmação de reserva. A receção está aberta diariamente das 8:00 às 21:30. Os clientes irão receber um e-mail 24 horas antes da chegada com instruções para o check-in. A receção conta com funcionários apenas durante um certo horário.A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- Este alojamento aceita cartões de crédito e cartões de débito; não se aceita numerário
- É possível efetuar transações sem numerário
- O alojamento dispõe do seguinte elemento de segurança: extintor.
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- Terá de efetuar uma reserva se quiser aceder a tratamentos de spa. As reservas poderão ser efetuadas contactando Este hotel antes da chegada, utilizando as informações que constam na sua confirmação de reserva.
- O alojamento permite a estadia grátis de até 2 crianças com idade igual ou inferior a 4 anos, desde que ocupem o mesmo quarto que os pais ou responsáveis e utilize as camas existentes.
- Disponibilização de opções de pagamento sem numerário em todas as transações.
Dados da empresa
Número de registo do alojamento 010-047-007396/2025
- Taxa de transporte de/para o aeroporto: 5000 MXN por veículo (ida e volta, ocupação máxima de 3) pessoas
A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.
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Estacionamento
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Estacionamento gratuito
Internet
Wi-fi gratuito