Khaban Bacalar Hotel Boutique
From
US$ 179
/ noite
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From
US$ 179
/ noite
Sobre esta propriedade
Presenteie-se com massagens, tratamentos para o corpo e tratamentos faciais no local. Este hotel oferece comodidades adicionais, como Wi-Fi de cortesia e assistência com excursões/ingressos.
Comodidades
Presenteie-se com massagens, tratamentos para o corpo e tratamentos faciais no local. Este hotel oferece comodidades adicionais, como Wi-Fi de cortesia e assistência com excursões/ingressos.
Comodidades
A recepção fica aberta em horário limitado. Mediante uma sobretaxa, há serviço de traslado de/para o aeroporto (disponível 24 horas) e estacionamento grátis sem manobrista no local.
Jantar
Khaban Bacalar Hotel Boutique oferece aos hóspedes deliciosas opções de refeição no um restaurante. Café da manhã com pratos da culinária local grátis é servido diariamente, entre 8h e 11h.
Quartos
Sinta-se em casa em um de nossos 13 quartos com ar-condicionado e frigobares. Sua cama colchão com pillow-top apresenta roupas de cama premium. Os quartos possuem varandas particulares. A propriedade oferece Wi-Fi de cortesia para navegar na web. Banheiros possuem chuveiros com chuveiros com efeito de chuva.
Localização
No lago, Khaban Bacalar Hotel Boutique em Bacalar fica a 1 minutos de carro de Laguna de Bacalar e a 13 minutos de Parque ecológico Laguna de Bacalar. Este hotel fica a 11,5 km de Forte San Felipe e a 13 km de Spa Municipal de Bacalar.
Lugares próximos
Laguna de Bacalar(0.1 milhas)
Universidade Politécnica de Bacalar(6.4 milhas)
Parque ecológico Laguna de Bacalar(6.7 milhas)
Ecoparque Bacalar(6.9 milhas)
Forte San Felipe(7.2 milhas)
Zócalo(7.5 milhas)
Spa Municipal de Bacalar(8.1 milhas)
Cenote Negro(8.1 milhas)
Cenote Cocalitos(10.2 milhas)
Cenote Azul(10.2 milhas)
Cenote Esmeralda(10.8 milhas)
Lagoa Milagros(23.9 milhas)
Zona Arqueológica de Chacchoben(24.6 milhas)
Ichkabal(29.7 milhas)
Palácio Municipal de Othón P. Blanco(30.5 milhas)
Aeroporto Internacional de Chetumal (CTM)(30.3 milhas)
Aeroporto de Corozal (CZH)(38.4 milhas)
Estacionamento
Transporte de e para o aeroporto
Restaurante
Piscina
Serviço de quarto
Balcão de turismo
Localização
Región 15, MZ 1, LT 217, Colonia Aaron Merino, Bacalar, Estado de Quintana Roo, México
Laguna de Bacalar (0.1 milhas)
Universidade Politécnica de Bacalar (6.4 milhas)
Parque ecológico Laguna de Bacalar (6.7 milhas)
Ecoparque Bacalar (6.9 milhas)
Forte San Felipe (7.2 milhas)
Zócalo (7.5 milhas)
Opções de quarto
7
Double Room with Balcony
Detalhes do quarto
2 Camas De Casal
Acomoda 4
484 ft²
VarandaAr condicionadoWi-Fi (gratuito)Banheiro privativo
12
Deluxe Double with Balcony Garden View
Detalhes do quarto
2 Camas Queen
Acomoda 4
646 ft²
VarandaAr condicionadoWi-Fi (gratuito)Banheiro privativo
12
Master Double Suite with Balcony Lagoon View
Detalhes do quarto
2 Camas Queen
Acomoda 4
484 ft²
VarandaAr condicionadoWi-Fi (gratuito)Banheiro privativo
14
Master Suite with Balcony Lagoon View
Detalhes do quarto
1 Cama King
Acomoda 2
646 ft²
VarandaAr condicionadoWi-Fi (gratuito)Banheiro privativo
17
Deluxe King with Balcony Garden View
Detalhes do quarto
1 Cama King
Acomoda 2
646 ft²
VarandaAr condicionadoWi-Fi (gratuito)Banheiro privativo
18
Villa Khaban Private Pool Lagoon Front - up to 6 people
Detalhes do quarto
3× Camas King
Acomoda 6
1292 ft²
VarandaAr condicionadoWi-Fi (gratuito)Banheiro privativoPiscina privativa
Avaliações dos hóspedes sobre Khaban Bacalar Hotel Boutique
8.7
Fabuloso
Com base em 168 avaliações verificadas
Opinião dos hóspedes
Resumo gerado por IA com base em avaliações recentes dos hóspedes
No Khaban Bacalar Hotel Boutique, os viajantes destacam as vistas tranquilas da lagoa e um ambiente relaxante, imerso na natureza, com muitos elogiando os quartos espaçosos e a equipe atenciosa. No entanto, o acesso remoto por estradas irregulares, a presença de muitas escadas e o serviço inconsistente na recepção são mencionados com frequência.
Leia maisIsso foi útil?
Opinião dos hóspedes
No Khaban Bacalar Hotel Boutique, os viajantes destacam as vistas tranquilas da lagoa e um ambiente relaxante, imerso na natureza, com muitos elogiando os quartos espaçosos e a equipe atenciosa. No entanto, o acesso remoto por estradas irregulares, a presença de muitas escadas e o serviço inconsistente na recepção são mencionados com frequência.
O acesso direto ao píer e o caiaque são populares, embora alguns relatem problemas de manutenção e interrupções ocasionais. A comida é frequentemente elogiada, mas as opções podem ser limitadas, alguns itens podem esgotar e os preços podem parecer altos para alguns. Espere um retiro pacífico e cênico, com conforto acima de luxos.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Comodidades
As instalações à beira do lago, como o píer, o deck e a piscina, são os pontos altos, com caiaques disponíveis. No entanto, muitos destacam a presença de muitas escadas e a acessibilidade limitada, além de algumas avaliações mencionarem problemas de manutenção ou interrupções ocasionais.
Avaliações dos hóspedes relacionadas
10
natza
3 de jun. de 2025
·
Hospedou-se por 3 noites
Las cabañas son muy comodas y amplias; El area del muelle es perfecto para descansar, nos prestaron kayacs para poder ver el amanecer, el servicio del perdonal exelente y la comida del restaurante muy rica. Recomiendo el lugar para pasar unos dias de descanso ya que se encuentra alejado del centro y de la mayoria de las actividades de bacalar, es preferible rentar un carro para llegar al hotel. A excepción de la lejania el lugar nos parecio hermoso y perfecto para desconectarse.
Las cabañas son muy comodas y amplias; El area del muelle es perfecto para descansar, nos prestaron kayacs para poder ver el amanecer, el servicio del perdonal exelente y la comida del restaurante muy rica. Recomiendo el lugar para pasar unos dias de descanso ya que se encuentra alejado del centro y de la mayoria de las actividades de bacalar, es preferible rentar un carro para llegar al hotel. A excepción de la lejania el lugar nos parecio hermoso y perfecto para desconectarse.
10
Jennifer
6 de jul. de 2023
·
Hospedou-se por 3 noites
This place is a gem in paradise. With direct access to the lake and 10 min away from town, the location is quiet, relaxing and immersed in nature. Beautiful views all around. Rooms are spacious and have large terraces with hammocks. The only thing I’d strongly suggest is improving the quality of their bedsheets. The thread count had to be the lowest possible, feeling rough and scratchy against the skin. Not a great way to rest at night.
This place is a gem in paradise. With direct access to the lake and 10 min away from town, the location is quiet, relaxing and immersed in nature. Beautiful views all around. Rooms are spacious and have large terraces with hammocks. The only thing I’d strongly suggest is improving the quality of their bedsheets. The thread count had to be the lowest possible, feeling rough and scratchy against the skin. Not a great way to rest at night.
8
Miguel A
9 de mar. de 2025
·
Hospedou-se por 4 noites
El hotel tiene un acceso difícil ya que la carretera está en malas condiciones. Hay muchas escaleras y el servicio de recepción no es bueno. Fuera de eso, los cuartos son amplios, los baños también. La alberca y deck tienen un lugar privilegiado. Las vistas son increíbles. El restaurante no es bueno pero el desayuno y el servicio del restaurante son de primera.
El hotel tiene un acceso difícil ya que la carretera está en malas condiciones. Hay muchas escaleras y el servicio de recepción no es bueno. Fuera de eso, los cuartos son amplios, los baños también. La alberca y deck tienen un lugar privilegiado. Las vistas son increíbles. El restaurante no es bueno pero el desayuno y el servicio del restaurante son de primera.
6
Judith
2 de jan. de 2025
·
Hospedou-se por 7 noites
The ease with which to kayak was wonderful for us. The beauty of the porch view also is a compelling reason to visit. I would caution those traveling to rent a truck or 4-wheel vehicle. The roads are dirt and rock, they are unpredictable given the rainfall. Two days of our 7 night stay the hot water was broken so we had cold showers. The restaurant on site was often out of things like: bacon, avocados, mangos, bread, and fruit for smoothies. Our first night was the best. We had a quiet dinner on the water with fish tacos and excellent pineapple waters. Research the ways in and out of the facility. If you get the breakfast that is included, it is a limited menu. Also, we didn't know about the plumbing, but you travel to learn!! Life in the jungle is unpredictable. Also, the massages offered in the website are not someone regular at an on-site spa, something I had assumed given the website. The concierge would need to call a local person to come to the hotel. One night the neighbor to the hotel played his music too loud, but the manager was called to come deal with it. Overall, I might not return, but I have excellent memories and wonderful photos from Bacalar, which is a 15 minute drive away. We left each day to go into town for new restaurants.
The ease with which to kayak was wonderful for us. The beauty of the porch view also is a compelling reason to visit. I would caution those traveling to rent a truck or 4-wheel vehicle. The roads are dirt and rock, they are unpredictable given the rainfall. Two days of our 7 night stay the hot water was broken so we had cold showers. The restaurant on site was often out of things like: bacon, avocados, mangos, bread, and fruit for smoothies. Our first night was the best. We had a quiet dinner on the water with fish tacos and excellent pineapple waters. Research the ways in and out of the facility. If you get the breakfast that is included, it is a limited menu. Also, we didn't know about the plumbing, but you travel to learn!! Life in the jungle is unpredictable. Also, the massages offered in the website are not someone regular at an on-site spa, something I had assumed given the website. The concierge would need to call a local person to come to the hotel. One night the neighbor to the hotel played his music too loud, but the manager was called to come deal with it. Overall, I might not return, but I have excellent memories and wonderful photos from Bacalar, which is a 15 minute drive away. We left each day to go into town for new restaurants.
8
Claudia
3 de abr. de 2025
·
Hospedou-se por 2 noites
No es amigable para personas con problemas de movilidad
No es amigable para personas con problemas de movilidad
8
ARELI CHAVEZ
22 de dez. de 2023
·
Hospedou-se por 4 noites
Son demasiados escalones para ir al restaurante o alberca carecen de barandal no tienen consideración para las personas de la tercera edad dado que carecen de rampas
Son demasiados escalones para ir al restaurante o alberca carecen de barandal no tienen consideración para las personas de la tercera edad dado que carecen de rampas
10
Lucia
9 de abr. de 2023
·
Hospedou-se por 2 noites
Let me start off by saying that the staff is INCREDIBLE. I dealt closely with Victor who’s a waiter at the restaurant and Eduardo from the front desk. These gentlemen are superb. Both are so friendly and knowledgeable and willing to help. The property itself is stunning! We had two rooms and the closer to the water the villa, the more stunning the view but we got a view to the lagoon from both rooms. Traveled to Bacalar after attending a wedding in Cancun. I traveled with my husband, son and 81yo mother. The property has a lot of stairs so that was tough on my mom and the road in to the property is very bumpy. If you’re renting a car I’d suggest a compact SUV at minimum. I personally love smaller boutique hotels over larger resorts but with that comes less amenities which I was totally fine with but keep that in mind. This boutique hotel is still very high end. The quality of the food. The comfort. Their toiletries they provide are eco friendly.
Let me start off by saying that the staff is INCREDIBLE. I dealt closely with Victor who’s a waiter at the restaurant and Eduardo from the front desk. These gentlemen are superb. Both are so friendly and knowledgeable and willing to help. The property itself is stunning! We had two rooms and the closer to the water the villa, the more stunning the view but we got a view to the lagoon from both rooms. Traveled to Bacalar after attending a wedding in Cancun. I traveled with my husband, son and 81yo mother. The property has a lot of stairs so that was tough on my mom and the road in to the property is very bumpy. If you’re renting a car I’d suggest a compact SUV at minimum. I personally love smaller boutique hotels over larger resorts but with that comes less amenities which I was totally fine with but keep that in mind. This boutique hotel is still very high end. The quality of the food. The comfort. Their toiletries they provide are eco friendly.
6
Alberto
11 de fev. de 2025
·
Hospedou-se por 2 noites
Love the Tranquility, view, cleanliness, pier, acces to lake. Did not like: lack of info about too many stairs, lack of help to carry laugage, no tv in rooms, broken kayaks. We stayed 2 nights and did not have acces to pier one afternoon. Staff mentioned that they have ordered all the stuff that we felt were missing.
Love the Tranquility, view, cleanliness, pier, acces to lake. Did not like: lack of info about too many stairs, lack of help to carry laugage, no tv in rooms, broken kayaks. We stayed 2 nights and did not have acces to pier one afternoon. Staff mentioned that they have ordered all the stuff that we felt were missing.
10
Sonia
5 de jun. de 2025
·
Hospedou-se por 3 noites
Limited on the food The outside of the property was not to clean to many leaves
Limited on the food The outside of the property was not to clean to many leaves
6
RODRIGO
18 de jun. de 2024
·
Hospedou-se por 1 noite
Tuvimos la mala suerte de que llovió y nos quedamos sin energía toda la noche y en la mañana aún no había, tuvimos que salirnos
Tuvimos la mala suerte de que llovió y nos quedamos sin energía toda la noche y en la mañana aún no había, tuvimos que salirnos
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Limpeza
Os quartos são geralmente descritos como muito limpos, com alguns hóspedes os chamando de impecáveis. Alguns mencionam problemas como toalhas sujas ou áreas externas desorganizadas.
Avaliações dos hóspedes relacionadas
10
odaly
29 de set. de 2024
·
Hospedou-se por 3 noites
Everything was excellent and clean staff were friendly and helpful.
Everything was excellent and clean staff were friendly and helpful.
6
Alberto
11 de fev. de 2025
·
Hospedou-se por 2 noites
Love the Tranquility, view, cleanliness, pier, acces to lake. Did not like: lack of info about too many stairs, lack of help to carry laugage, no tv in rooms, broken kayaks. We stayed 2 nights and did not have acces to pier one afternoon. Staff mentioned that they have ordered all the stuff that we felt were missing.
Love the Tranquility, view, cleanliness, pier, acces to lake. Did not like: lack of info about too many stairs, lack of help to carry laugage, no tv in rooms, broken kayaks. We stayed 2 nights and did not have acces to pier one afternoon. Staff mentioned that they have ordered all the stuff that we felt were missing.
10
Sonia
5 de jun. de 2025
·
Hospedou-se por 3 noites
Limited on the food The outside of the property was not to clean to many leaves
Limited on the food The outside of the property was not to clean to many leaves
10
Montserrat Perez
20 de fev. de 2025
·
Hospedou-se por 3 noites
El personal muy amable, la comida deliciosa, las habitaciones muy limpias y con aire acondicionado, es un lugar para relajarse
El personal muy amable, la comida deliciosa, las habitaciones muy limpias y con aire acondicionado, es un lugar para relajarse
2
Margarita
25 de nov. de 2025
·
Hospedou-se por 3 noites
When we first arrived, the staff didn’t greet us at all and rather just read us a large list of rules to follow during our stay which they constantly broke on their own. Our calls and messages were never answered. Some staff was also selling alcohol to a loud, already very drunk man at around midnight though one of the rules stated that we could not make noise after 10pm. The towels provided in our room were dirty. They would take our towels for cleaning and never return them either. I would definitely advise that you do not stay here.
When we first arrived, the staff didn’t greet us at all and rather just read us a large list of rules to follow during our stay which they constantly broke on their own. Our calls and messages were never answered. Some staff was also selling alcohol to a loud, already very drunk man at around midnight though one of the rules stated that we could not make noise after 10pm. The towels provided in our room were dirty. They would take our towels for cleaning and never return them either. I would definitely advise that you do not stay here.
10
Lucy
20 de nov. de 2025
·
Hospedou-se por 4 noites
The room I reserved was very spacious and roomy. Are room was cleaned every day by the maids. It was left spotless for us plus enough towels and beach towels we had for every day use. The staff were amazing. They were very nice and attentive to all of us. We were a total of 5 guest. But the view of this boutique was breath taking.
The room I reserved was very spacious and roomy. Are room was cleaned every day by the maids. It was left spotless for us plus enough towels and beach towels we had for every day use. The staff were amazing. They were very nice and attentive to all of us. We were a total of 5 guest. But the view of this boutique was breath taking.
8
ROXANNA
14 de jan. de 2025
·
Hospedou-se por 1 noite
Bonito hotel, alejado del centro, habitaciones limpias
Bonito hotel, alejado del centro, habitaciones limpias
2
Carlos
7 de fev. de 2025
·
Hospedou-se por 1 noite
Horrible, Horrible! Customer service is awful. They don’t really care you’re standing in front of them. Absolutely rude and disrespectful. Very dirty and dated. The bed was hard as rock! We were unable to sleep and woke up with major shoulder and lower back pain. Couldn’t wait till morning to leave that place! The outdoor area was so small and crowded. The restaurant is a complete joke and totally uninviting. I’m glad we stayed Cristalino our other days in Bacalar, that was an amazing experience for less money.
Horrible, Horrible! Customer service is awful. They don’t really care you’re standing in front of them. Absolutely rude and disrespectful. Very dirty and dated. The bed was hard as rock! We were unable to sleep and woke up with major shoulder and lower back pain. Couldn’t wait till morning to leave that place! The outdoor area was so small and crowded. The restaurant is a complete joke and totally uninviting. I’m glad we stayed Cristalino our other days in Bacalar, that was an amazing experience for less money.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Quartos
Os quartos são espaçosos e confortáveis, frequentemente com vistas para a lagoa e algumas varandas ou redes. As comodidades são simples; vários observam a ausência de TV, e alguns mencionam colchões firmes ou lençóis ásperos.
Avaliações dos hóspedes relacionadas
10
Angelica
28 de jul. de 2025
·
Hospedou-se por 5 noites
La comida de muy buena calidad, y de muy buen sabor , las habitaciones cómodas, el hotel excelente y el personal de restaurante y de la recepción súper atentos
La comida de muy buena calidad, y de muy buen sabor , las habitaciones cómodas, el hotel excelente y el personal de restaurante y de la recepción súper atentos
10
natza
3 de jun. de 2025
·
Hospedou-se por 3 noites
Las cabañas son muy comodas y amplias; El area del muelle es perfecto para descansar, nos prestaron kayacs para poder ver el amanecer, el servicio del perdonal exelente y la comida del restaurante muy rica. Recomiendo el lugar para pasar unos dias de descanso ya que se encuentra alejado del centro y de la mayoria de las actividades de bacalar, es preferible rentar un carro para llegar al hotel. A excepción de la lejania el lugar nos parecio hermoso y perfecto para desconectarse.
Las cabañas son muy comodas y amplias; El area del muelle es perfecto para descansar, nos prestaron kayacs para poder ver el amanecer, el servicio del perdonal exelente y la comida del restaurante muy rica. Recomiendo el lugar para pasar unos dias de descanso ya que se encuentra alejado del centro y de la mayoria de las actividades de bacalar, es preferible rentar un carro para llegar al hotel. A excepción de la lejania el lugar nos parecio hermoso y perfecto para desconectarse.
8
Miguel A
9 de mar. de 2025
·
Hospedou-se por 4 noites
El hotel tiene un acceso difícil ya que la carretera está en malas condiciones. Hay muchas escaleras y el servicio de recepción no es bueno. Fuera de eso, los cuartos son amplios, los baños también. La alberca y deck tienen un lugar privilegiado. Las vistas son increíbles. El restaurante no es bueno pero el desayuno y el servicio del restaurante son de primera.
El hotel tiene un acceso difícil ya que la carretera está en malas condiciones. Hay muchas escaleras y el servicio de recepción no es bueno. Fuera de eso, los cuartos son amplios, los baños también. La alberca y deck tienen un lugar privilegiado. Las vistas son increíbles. El restaurante no es bueno pero el desayuno y el servicio del restaurante son de primera.
10
Katia
13 de mai. de 2025
·
Hospedou-se por 4 noites
Everything was great! Location, food, rooms, service
Everything was great! Location, food, rooms, service
8
Ala
5 de nov. de 2025
·
Hospedou-se por 2 noites
Im enjoying staying at this hotel during my Bacalar trip with beautiful view from my room
Im enjoying staying at this hotel during my Bacalar trip with beautiful view from my room
10
Lucia
9 de abr. de 2023
·
Hospedou-se por 2 noites
Let me start off by saying that the staff is INCREDIBLE. I dealt closely with Victor who’s a waiter at the restaurant and Eduardo from the front desk. These gentlemen are superb. Both are so friendly and knowledgeable and willing to help. The property itself is stunning! We had two rooms and the closer to the water the villa, the more stunning the view but we got a view to the lagoon from both rooms. Traveled to Bacalar after attending a wedding in Cancun. I traveled with my husband, son and 81yo mother. The property has a lot of stairs so that was tough on my mom and the road in to the property is very bumpy. If you’re renting a car I’d suggest a compact SUV at minimum. I personally love smaller boutique hotels over larger resorts but with that comes less amenities which I was totally fine with but keep that in mind. This boutique hotel is still very high end. The quality of the food. The comfort. Their toiletries they provide are eco friendly.
Let me start off by saying that the staff is INCREDIBLE. I dealt closely with Victor who’s a waiter at the restaurant and Eduardo from the front desk. These gentlemen are superb. Both are so friendly and knowledgeable and willing to help. The property itself is stunning! We had two rooms and the closer to the water the villa, the more stunning the view but we got a view to the lagoon from both rooms. Traveled to Bacalar after attending a wedding in Cancun. I traveled with my husband, son and 81yo mother. The property has a lot of stairs so that was tough on my mom and the road in to the property is very bumpy. If you’re renting a car I’d suggest a compact SUV at minimum. I personally love smaller boutique hotels over larger resorts but with that comes less amenities which I was totally fine with but keep that in mind. This boutique hotel is still very high end. The quality of the food. The comfort. Their toiletries they provide are eco friendly.
8
Mariano
29 de jul. de 2024
·
Hospedou-se por 2 noites
Nos tocó la primer habitación con vista al jardín y parcialmente a la laguna. Yo llevaba un equipo portátil para trabajar, pero no tenía ninguna mesita o escritorio adecuado para trabajar cómodamente con mi PC. Quizá pudieran contemplar colocar un escritorio o mesita de trabajo para los huéspedes. También, por el costo que paga uno por noche (yo pagué por 2 noches $9,140), sí deberían contemplar servicio de restaurant a la habitación. Los costos realmente se me hicieron muy exagerados. En otros destinos que nos hemos hospedado, como por ejemplo en Holbox y Tulum, por poco menos de lo que pagamos en nuestro hospedaje, nos incluían un excelente desayuno, TV con cable, y aquí no. Creo que para lo que pagamos, esperaba un poco más.
Nos tocó la primer habitación con vista al jardín y parcialmente a la laguna. Yo llevaba un equipo portátil para trabajar, pero no tenía ninguna mesita o escritorio adecuado para trabajar cómodamente con mi PC. Quizá pudieran contemplar colocar un escritorio o mesita de trabajo para los huéspedes. También, por el costo que paga uno por noche (yo pagué por 2 noches $9,140), sí deberían contemplar servicio de restaurant a la habitación. Los costos realmente se me hicieron muy exagerados. En otros destinos que nos hemos hospedado, como por ejemplo en Holbox y Tulum, por poco menos de lo que pagamos en nuestro hospedaje, nos incluían un excelente desayuno, TV con cable, y aquí no. Creo que para lo que pagamos, esperaba un poco más.
6
Alberto
11 de fev. de 2025
·
Hospedou-se por 2 noites
Love the Tranquility, view, cleanliness, pier, acces to lake. Did not like: lack of info about too many stairs, lack of help to carry laugage, no tv in rooms, broken kayaks. We stayed 2 nights and did not have acces to pier one afternoon. Staff mentioned that they have ordered all the stuff that we felt were missing.
Love the Tranquility, view, cleanliness, pier, acces to lake. Did not like: lack of info about too many stairs, lack of help to carry laugage, no tv in rooms, broken kayaks. We stayed 2 nights and did not have acces to pier one afternoon. Staff mentioned that they have ordered all the stuff that we felt were missing.
10
Lucy
20 de nov. de 2025
·
Hospedou-se por 4 noites
The room I reserved was very spacious and roomy. Are room was cleaned every day by the maids. It was left spotless for us plus enough towels and beach towels we had for every day use. The staff were amazing. They were very nice and attentive to all of us. We were a total of 5 guest. But the view of this boutique was breath taking.
The room I reserved was very spacious and roomy. Are room was cleaned every day by the maids. It was left spotless for us plus enough towels and beach towels we had for every day use. The staff were amazing. They were very nice and attentive to all of us. We were a total of 5 guest. But the view of this boutique was breath taking.
2
Carlos
7 de fev. de 2025
·
Hospedou-se por 1 noite
Horrible, Horrible! Customer service is awful. They don’t really care you’re standing in front of them. Absolutely rude and disrespectful. Very dirty and dated. The bed was hard as rock! We were unable to sleep and woke up with major shoulder and lower back pain. Couldn’t wait till morning to leave that place! The outdoor area was so small and crowded. The restaurant is a complete joke and totally uninviting. I’m glad we stayed Cristalino our other days in Bacalar, that was an amazing experience for less money.
Horrible, Horrible! Customer service is awful. They don’t really care you’re standing in front of them. Absolutely rude and disrespectful. Very dirty and dated. The bed was hard as rock! We were unable to sleep and woke up with major shoulder and lower back pain. Couldn’t wait till morning to leave that place! The outdoor area was so small and crowded. The restaurant is a complete joke and totally uninviting. I’m glad we stayed Cristalino our other days in Bacalar, that was an amazing experience for less money.
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Serviço
Muitos hóspedes elogiam o atendimento caloroso e atencioso da equipe, especialmente no restaurante. As reclamações recorrentes citam uma recepção pouco responsiva ou rude, ligações não atendidas e problemas com a prontidão do check-in ou a comunicação das políticas.
Avaliações dos hóspedes relacionadas
2
Rafaela
23 de jun. de 2023
·
Horrible customer service experience. They ignored several of my calls. Do not book this hotel unless you know for a fact there will be no flight delays, cancelation or any unforeseen changes to your trip. I understand most of hotels who appreciate business try to accommodate any changes due to flight cancellations and related issues, despite cancelation policies stated in your contract. This hotel will not even answer my phone calls. My flight was canceled due to a storm and of course I never made to the hotel, which I am also glad since I then learned this hotel is in the middle of nowhere with unpaved streets and far from everything. I’m actually glad I never made it. I never give bad feedback but I was also never had such bad customer service. They cannot even answer my calls. No accommodation has been made for the amount paid. They just took my money.
Horrible customer service experience. They ignored several of my calls. Do not book this hotel unless you know for a fact there will be no flight delays, cancelation or any unforeseen changes to your trip. I understand most of hotels who appreciate business try to accommodate any changes due to flight cancellations and related issues, despite cancelation policies stated in your contract. This hotel will not even answer my phone calls. My flight was canceled due to a storm and of course I never made to the hotel, which I am also glad since I then learned this hotel is in the middle of nowhere with unpaved streets and far from everything. I’m actually glad I never made it. I never give bad feedback but I was also never had such bad customer service. They cannot even answer my calls. No accommodation has been made for the amount paid. They just took my money.
10
odaly
29 de set. de 2024
·
Hospedou-se por 3 noites
Everything was excellent and clean staff were friendly and helpful.
Everything was excellent and clean staff were friendly and helpful.
10
Ricardo A
3 de jun. de 2024
·
Hospedou-se por 4 noites
We enjoyed the most pleasant stay at Khaban. Thank you Vanessa, Victor and chef for your service. It was great.
We enjoyed the most pleasant stay at Khaban. Thank you Vanessa, Victor and chef for your service. It was great.
2
Michelle
27 de abr. de 2024
·
Hospedou-se por 2 noites
Pésimo servicio, nunca hay nadie en recepción, no resuelven nada No tenían lista la habitación que reservamos con más de 3 meses de anticipación. Para entrar no hay letreros de señalización (solo uno muy pequeño) El camino de terracería horrible, no hay iluminación. No tiene fachada de hotel, se confunde. El lugar está más pequeño de lo que se ve en fotos
Pésimo servicio, nunca hay nadie en recepción, no resuelven nada No tenían lista la habitación que reservamos con más de 3 meses de anticipación. Para entrar no hay letreros de señalización (solo uno muy pequeño) El camino de terracería horrible, no hay iluminación. No tiene fachada de hotel, se confunde. El lugar está más pequeño de lo que se ve en fotos
2
JOAQUIN DURAN
6 de dez. de 2024
·
Hospedou-se por 2 noites
Acceso incómodo, poco personal, no existe alguno número para hablar con gente del hotel,
Acceso incómodo, poco personal, no existe alguno número para hablar con gente del hotel,
10
fidelia
17 de ago. de 2025
·
Hospedou-se por 3 noites
Muy linda estadia. El staff es super atento y estan muy al pendiente de todo.
Muy linda estadia. El staff es super atento y estan muy al pendiente de todo.
6
Juan
12 de nov. de 2023
·
Hospedou-se por 2 noites
Beautiful hotel with an amazing view, comfortable rooms. I just didn’t like the service specifically at the reception, poor customer service, lack of engagement, and misinformation about the tours.
Beautiful hotel with an amazing view, comfortable rooms. I just didn’t like the service specifically at the reception, poor customer service, lack of engagement, and misinformation about the tours.
10
Michael
16 de ago. de 2024
·
Hospedou-se por 1 noite
The service was excellent. The food was excellent. I would stay here again in a heartbeat.
The service was excellent. The food was excellent. I would stay here again in a heartbeat.
2
Margarita
25 de nov. de 2025
·
Hospedou-se por 3 noites
When we first arrived, the staff didn’t greet us at all and rather just read us a large list of rules to follow during our stay which they constantly broke on their own. Our calls and messages were never answered. Some staff was also selling alcohol to a loud, already very drunk man at around midnight though one of the rules stated that we could not make noise after 10pm. The towels provided in our room were dirty. They would take our towels for cleaning and never return them either. I would definitely advise that you do not stay here.
When we first arrived, the staff didn’t greet us at all and rather just read us a large list of rules to follow during our stay which they constantly broke on their own. Our calls and messages were never answered. Some staff was also selling alcohol to a loud, already very drunk man at around midnight though one of the rules stated that we could not make noise after 10pm. The towels provided in our room were dirty. They would take our towels for cleaning and never return them either. I would definitely advise that you do not stay here.
10
Lucy
20 de nov. de 2025
·
Hospedou-se por 4 noites
The room I reserved was very spacious and roomy. Are room was cleaned every day by the maids. It was left spotless for us plus enough towels and beach towels we had for every day use. The staff were amazing. They were very nice and attentive to all of us. We were a total of 5 guest. But the view of this boutique was breath taking.
The room I reserved was very spacious and roomy. Are room was cleaned every day by the maids. It was left spotless for us plus enough towels and beach towels we had for every day use. The staff were amazing. They were very nice and attentive to all of us. We were a total of 5 guest. But the view of this boutique was breath taking.
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Localização
Local tranquilo à beira do lago, com vistas deslumbrantes, geralmente a uma curta distância de carro da cidade. O acesso é remoto por estradas de terra irregulares, com sinalização e iluminação limitadas, portanto, alugar um carro ou SUV é recomendado por vários viajantes.
Avaliações dos hóspedes relacionadas
2
Rafaela
23 de jun. de 2023
·
Horrible customer service experience. They ignored several of my calls. Do not book this hotel unless you know for a fact there will be no flight delays, cancelation or any unforeseen changes to your trip. I understand most of hotels who appreciate business try to accommodate any changes due to flight cancellations and related issues, despite cancelation policies stated in your contract. This hotel will not even answer my phone calls. My flight was canceled due to a storm and of course I never made to the hotel, which I am also glad since I then learned this hotel is in the middle of nowhere with unpaved streets and far from everything. I’m actually glad I never made it. I never give bad feedback but I was also never had such bad customer service. They cannot even answer my calls. No accommodation has been made for the amount paid. They just took my money.
Horrible customer service experience. They ignored several of my calls. Do not book this hotel unless you know for a fact there will be no flight delays, cancelation or any unforeseen changes to your trip. I understand most of hotels who appreciate business try to accommodate any changes due to flight cancellations and related issues, despite cancelation policies stated in your contract. This hotel will not even answer my phone calls. My flight was canceled due to a storm and of course I never made to the hotel, which I am also glad since I then learned this hotel is in the middle of nowhere with unpaved streets and far from everything. I’m actually glad I never made it. I never give bad feedback but I was also never had such bad customer service. They cannot even answer my calls. No accommodation has been made for the amount paid. They just took my money.
10
natza
3 de jun. de 2025
·
Hospedou-se por 3 noites
Las cabañas son muy comodas y amplias; El area del muelle es perfecto para descansar, nos prestaron kayacs para poder ver el amanecer, el servicio del perdonal exelente y la comida del restaurante muy rica. Recomiendo el lugar para pasar unos dias de descanso ya que se encuentra alejado del centro y de la mayoria de las actividades de bacalar, es preferible rentar un carro para llegar al hotel. A excepción de la lejania el lugar nos parecio hermoso y perfecto para desconectarse.
Las cabañas son muy comodas y amplias; El area del muelle es perfecto para descansar, nos prestaron kayacs para poder ver el amanecer, el servicio del perdonal exelente y la comida del restaurante muy rica. Recomiendo el lugar para pasar unos dias de descanso ya que se encuentra alejado del centro y de la mayoria de las actividades de bacalar, es preferible rentar un carro para llegar al hotel. A excepción de la lejania el lugar nos parecio hermoso y perfecto para desconectarse.
10
Jennifer
6 de jul. de 2023
·
Hospedou-se por 3 noites
This place is a gem in paradise. With direct access to the lake and 10 min away from town, the location is quiet, relaxing and immersed in nature. Beautiful views all around. Rooms are spacious and have large terraces with hammocks. The only thing I’d strongly suggest is improving the quality of their bedsheets. The thread count had to be the lowest possible, feeling rough and scratchy against the skin. Not a great way to rest at night.
This place is a gem in paradise. With direct access to the lake and 10 min away from town, the location is quiet, relaxing and immersed in nature. Beautiful views all around. Rooms are spacious and have large terraces with hammocks. The only thing I’d strongly suggest is improving the quality of their bedsheets. The thread count had to be the lowest possible, feeling rough and scratchy against the skin. Not a great way to rest at night.
8
Miguel A
9 de mar. de 2025
·
Hospedou-se por 4 noites
El hotel tiene un acceso difícil ya que la carretera está en malas condiciones. Hay muchas escaleras y el servicio de recepción no es bueno. Fuera de eso, los cuartos son amplios, los baños también. La alberca y deck tienen un lugar privilegiado. Las vistas son increíbles. El restaurante no es bueno pero el desayuno y el servicio del restaurante son de primera.
El hotel tiene un acceso difícil ya que la carretera está en malas condiciones. Hay muchas escaleras y el servicio de recepción no es bueno. Fuera de eso, los cuartos son amplios, los baños también. La alberca y deck tienen un lugar privilegiado. Las vistas son increíbles. El restaurante no es bueno pero el desayuno y el servicio del restaurante son de primera.
2
Michelle
27 de abr. de 2024
·
Hospedou-se por 2 noites
Pésimo servicio, nunca hay nadie en recepción, no resuelven nada No tenían lista la habitación que reservamos con más de 3 meses de anticipación. Para entrar no hay letreros de señalización (solo uno muy pequeño) El camino de terracería horrible, no hay iluminación. No tiene fachada de hotel, se confunde. El lugar está más pequeño de lo que se ve en fotos
Pésimo servicio, nunca hay nadie en recepción, no resuelven nada No tenían lista la habitación que reservamos con más de 3 meses de anticipación. Para entrar no hay letreros de señalización (solo uno muy pequeño) El camino de terracería horrible, no hay iluminación. No tiene fachada de hotel, se confunde. El lugar está más pequeño de lo que se ve en fotos
10
Jose Luis Gerson Rojas
13 de set. de 2024
·
Hospedou-se por 2 noites
Es un lugar increible. Solo si hay que hacer notar a quien los visite, que el acceso no es el mejor. Pero... ya estando ahi, es un lugar magico.
Es un lugar increible. Solo si hay que hacer notar a quien los visite, que el acceso no es el mejor. Pero... ya estando ahi, es un lugar magico.
6
Judith
2 de jan. de 2025
·
Hospedou-se por 7 noites
The ease with which to kayak was wonderful for us. The beauty of the porch view also is a compelling reason to visit. I would caution those traveling to rent a truck or 4-wheel vehicle. The roads are dirt and rock, they are unpredictable given the rainfall. Two days of our 7 night stay the hot water was broken so we had cold showers. The restaurant on site was often out of things like: bacon, avocados, mangos, bread, and fruit for smoothies. Our first night was the best. We had a quiet dinner on the water with fish tacos and excellent pineapple waters. Research the ways in and out of the facility. If you get the breakfast that is included, it is a limited menu. Also, we didn't know about the plumbing, but you travel to learn!! Life in the jungle is unpredictable. Also, the massages offered in the website are not someone regular at an on-site spa, something I had assumed given the website. The concierge would need to call a local person to come to the hotel. One night the neighbor to the hotel played his music too loud, but the manager was called to come deal with it. Overall, I might not return, but I have excellent memories and wonderful photos from Bacalar, which is a 15 minute drive away. We left each day to go into town for new restaurants.
The ease with which to kayak was wonderful for us. The beauty of the porch view also is a compelling reason to visit. I would caution those traveling to rent a truck or 4-wheel vehicle. The roads are dirt and rock, they are unpredictable given the rainfall. Two days of our 7 night stay the hot water was broken so we had cold showers. The restaurant on site was often out of things like: bacon, avocados, mangos, bread, and fruit for smoothies. Our first night was the best. We had a quiet dinner on the water with fish tacos and excellent pineapple waters. Research the ways in and out of the facility. If you get the breakfast that is included, it is a limited menu. Also, we didn't know about the plumbing, but you travel to learn!! Life in the jungle is unpredictable. Also, the massages offered in the website are not someone regular at an on-site spa, something I had assumed given the website. The concierge would need to call a local person to come to the hotel. One night the neighbor to the hotel played his music too loud, but the manager was called to come deal with it. Overall, I might not return, but I have excellent memories and wonderful photos from Bacalar, which is a 15 minute drive away. We left each day to go into town for new restaurants.
10
Luis Gustavo
3 de nov. de 2023
·
Hospedou-se por 1 noite
Muy tranquilo y la atencion del personal es excelente, la vista a la laguna es de lo mejor que ofrece este lugar, eso si un poco apartado del pueblo pero vale completamente la pena hospedarse aqui!!!
Muy tranquilo y la atencion del personal es excelente, la vista a la laguna es de lo mejor que ofrece este lugar, eso si un poco apartado del pueblo pero vale completamente la pena hospedarse aqui!!!
8
ROXANNA
14 de jan. de 2025
·
Hospedou-se por 1 noite
Bonito hotel, alejado del centro, habitaciones limpias
Bonito hotel, alejado del centro, habitaciones limpias
6
MIRIAM A
8 de nov. de 2023
·
Hospedou-se por 3 noites
El camino al hotel no esta pavimentado ni alumbrado y esta retirado, no hay nada para comprar comida es forzoso comer en el hotel, la comida no es mala pero es cara, la persona de recepción es desatenta y no entrega facturas sus contestaciones son groseras
El camino al hotel no esta pavimentado ni alumbrado y esta retirado, no hay nada para comprar comida es forzoso comer en el hotel, la comida no es mala pero es cara, la persona de recepción es desatenta y no entrega facturas sus contestaciones son groseras
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Jantar
A qualidade da comida recebe elogios frequentes. Ainda assim, os hóspedes relatam seleção limitada, falta de estoque ocasional, preços mais altos e serviço inconsistente entre a manhã e a noite.
Avaliações dos hóspedes relacionadas
10
Angelica
28 de jul. de 2025
·
Hospedou-se por 5 noites
La comida de muy buena calidad, y de muy buen sabor , las habitaciones cómodas, el hotel excelente y el personal de restaurante y de la recepción súper atentos
La comida de muy buena calidad, y de muy buen sabor , las habitaciones cómodas, el hotel excelente y el personal de restaurante y de la recepción súper atentos
10
natza
3 de jun. de 2025
·
Hospedou-se por 3 noites
Las cabañas son muy comodas y amplias; El area del muelle es perfecto para descansar, nos prestaron kayacs para poder ver el amanecer, el servicio del perdonal exelente y la comida del restaurante muy rica. Recomiendo el lugar para pasar unos dias de descanso ya que se encuentra alejado del centro y de la mayoria de las actividades de bacalar, es preferible rentar un carro para llegar al hotel. A excepción de la lejania el lugar nos parecio hermoso y perfecto para desconectarse.
Las cabañas son muy comodas y amplias; El area del muelle es perfecto para descansar, nos prestaron kayacs para poder ver el amanecer, el servicio del perdonal exelente y la comida del restaurante muy rica. Recomiendo el lugar para pasar unos dias de descanso ya que se encuentra alejado del centro y de la mayoria de las actividades de bacalar, es preferible rentar un carro para llegar al hotel. A excepción de la lejania el lugar nos parecio hermoso y perfecto para desconectarse.
8
Miguel A
9 de mar. de 2025
·
Hospedou-se por 4 noites
El hotel tiene un acceso difícil ya que la carretera está en malas condiciones. Hay muchas escaleras y el servicio de recepción no es bueno. Fuera de eso, los cuartos son amplios, los baños también. La alberca y deck tienen un lugar privilegiado. Las vistas son increíbles. El restaurante no es bueno pero el desayuno y el servicio del restaurante son de primera.
El hotel tiene un acceso difícil ya que la carretera está en malas condiciones. Hay muchas escaleras y el servicio de recepción no es bueno. Fuera de eso, los cuartos son amplios, los baños también. La alberca y deck tienen un lugar privilegiado. Las vistas son increíbles. El restaurante no es bueno pero el desayuno y el servicio del restaurante son de primera.
6
Judith
2 de jan. de 2025
·
Hospedou-se por 7 noites
The ease with which to kayak was wonderful for us. The beauty of the porch view also is a compelling reason to visit. I would caution those traveling to rent a truck or 4-wheel vehicle. The roads are dirt and rock, they are unpredictable given the rainfall. Two days of our 7 night stay the hot water was broken so we had cold showers. The restaurant on site was often out of things like: bacon, avocados, mangos, bread, and fruit for smoothies. Our first night was the best. We had a quiet dinner on the water with fish tacos and excellent pineapple waters. Research the ways in and out of the facility. If you get the breakfast that is included, it is a limited menu. Also, we didn't know about the plumbing, but you travel to learn!! Life in the jungle is unpredictable. Also, the massages offered in the website are not someone regular at an on-site spa, something I had assumed given the website. The concierge would need to call a local person to come to the hotel. One night the neighbor to the hotel played his music too loud, but the manager was called to come deal with it. Overall, I might not return, but I have excellent memories and wonderful photos from Bacalar, which is a 15 minute drive away. We left each day to go into town for new restaurants.
The ease with which to kayak was wonderful for us. The beauty of the porch view also is a compelling reason to visit. I would caution those traveling to rent a truck or 4-wheel vehicle. The roads are dirt and rock, they are unpredictable given the rainfall. Two days of our 7 night stay the hot water was broken so we had cold showers. The restaurant on site was often out of things like: bacon, avocados, mangos, bread, and fruit for smoothies. Our first night was the best. We had a quiet dinner on the water with fish tacos and excellent pineapple waters. Research the ways in and out of the facility. If you get the breakfast that is included, it is a limited menu. Also, we didn't know about the plumbing, but you travel to learn!! Life in the jungle is unpredictable. Also, the massages offered in the website are not someone regular at an on-site spa, something I had assumed given the website. The concierge would need to call a local person to come to the hotel. One night the neighbor to the hotel played his music too loud, but the manager was called to come deal with it. Overall, I might not return, but I have excellent memories and wonderful photos from Bacalar, which is a 15 minute drive away. We left each day to go into town for new restaurants.
10
Elizabeth
30 de mai. de 2023
·
Hospedou-se por 1 noite
¡Un lugar único, hermoso e incomparable! Súper recomendable para ir a descansar y pasar tiempo en pareja. Hace falta eliminar la lana en las escaleras que van a la Laguna y los precios para consumir alimentos y bebidas son algo altos en relación costo- beneficio y la distancia a algún lugar cercano.
¡Un lugar único, hermoso e incomparable! Súper recomendable para ir a descansar y pasar tiempo en pareja. Hace falta eliminar la lana en las escaleras que van a la Laguna y los precios para consumir alimentos y bebidas son algo altos en relación costo- beneficio y la distancia a algún lugar cercano.
10
Katia
13 de mai. de 2025
·
Hospedou-se por 4 noites
Everything was great! Location, food, rooms, service
Everything was great! Location, food, rooms, service
8
Omar
10 de mai. de 2024
·
Hospedou-se por 2 noites
Un lugar perfecto para descansar y disfrutar de la laguna. Solo el servicio de restaurante es malo por las mañanas, en la noche muy bien, pero el personal es diferente, cero servicial por la mañana.
Un lugar perfecto para descansar y disfrutar de la laguna. Solo el servicio de restaurante es malo por las mañanas, en la noche muy bien, pero el personal es diferente, cero servicial por la mañana.
10
Sonia
5 de jun. de 2025
·
Hospedou-se por 3 noites
Limited on the food The outside of the property was not to clean to many leaves
Limited on the food The outside of the property was not to clean to many leaves
10
Michael
16 de ago. de 2024
·
Hospedou-se por 1 noite
The service was excellent. The food was excellent. I would stay here again in a heartbeat.
The service was excellent. The food was excellent. I would stay here again in a heartbeat.
6
MIRIAM A
8 de nov. de 2023
·
Hospedou-se por 3 noites
El camino al hotel no esta pavimentado ni alumbrado y esta retirado, no hay nada para comprar comida es forzoso comer en el hotel, la comida no es mala pero es cara, la persona de recepción es desatenta y no entrega facturas sus contestaciones son groseras
El camino al hotel no esta pavimentado ni alumbrado y esta retirado, no hay nada para comprar comida es forzoso comer en el hotel, la comida no es mala pero es cara, la persona de recepción es desatenta y no entrega facturas sus contestaciones son groseras
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
6
Jorge Alberto
9 de jul. de 2026
·
Hospedou-se por 3 noites
La estancia estuvo aceptable. Sin embargo hay dos puntos clave que quisiera comentar: 1. La regadera solo tenía agua caliente los primeros 2-3 minutos. Le comenté a una recepcionista sobre este tema en los primeros días y, si bien prometió que se revisaría, no hubo cambio alguno ni respuesta a esta solicitud. Era muy incómodo bañarse. 2. En general el personal fue amable pero pueden mejorar y ser más serviciales. En el restaurante una de las meseras atendía con actitud hostil y con algo de molestia. Le doy 3/5 estrellas a mi estancia.
La estancia estuvo aceptable. Sin embargo hay dos puntos clave que quisiera comentar: 1. La regadera solo tenía agua caliente los primeros 2-3 minutos. Le comenté a una recepcionista sobre este tema en los primeros días y, si bien prometió que se revisaría, no hubo cambio alguno ni respuesta a esta solicitud. Era muy incómodo bañarse. 2. En general el personal fue amable pero pueden mejorar y ser más serviciales. En el restaurante una de las meseras atendía con actitud hostil y con algo de molestia. Le doy 3/5 estrellas a mi estancia.
10
Angel
8 de jul. de 2026
·
Hospedou-se por 3 noites
Very nice and quiet hotel. If you want peace, this is the place with no TV but excelent WiFi Breakfast is included and it is more than complete and delicious. Very good experience for me and my family. All personnel is very kind and in the restaurant the service is awesome.
Very nice and quiet hotel. If you want peace, this is the place with no TV but excelent WiFi Breakfast is included and it is more than complete and delicious. Very good experience for me and my family. All personnel is very kind and in the restaurant the service is awesome.
10
Arianna
5 de jul. de 2026
·
Hospedou-se por 2 noites
Excelente opción
Excelente opción
10
Rebecca Camila Gonzalez Montes de
29 de jun. de 2026
·
Hospedou-se por 6 noites
Poner el cobro extra por noche que hacen
Poner el cobro extra por noche que hacen
8
Héctor alejandro
27 de jun. de 2026
·
Hospedou-se por 3 noites
Mis comentarios: - A pesar de estar “lejos” del centro el lugar por dentro es muy bonito, limpio y cuidado. - Tiene mucho tiempo, incluso en otros países, que no tenía un internet tan bueno y en todos los lugares - La comida muy rica, precios para extranjeros. El desayuno incluido sin duda vale la pena. - No me gustó que me dijeran que a las 10pm ya debo estar en el hotel, ningún día llegué antes y pude entrar sin problemas - El camino para llegar es complicado y de noche es imposible de ver la desviación; hacia 10min en esos 2km de terracería al hotel y 10 mas al centro de Bacalar - Definitivamente necesitan una zona de fumadores, hoy en día ya se discrimina a este tipo de personas…yo debía salir del hotel y daba miedo en la noche por tantos insectos. - Los productos de limpieza que dan ahí son naturales, a mi particularmente no me gustaron pero es percepción personal - Las camas son en exceso suaves, si duerme una persona por cama están bien; si es más de una persona será incómodo - Sugeriría tener una TV para algún evento extraordinario (Yo fui durante el Mundial y juego de México) - Me cobraron 1000mxn más por noche por un niño de 6 años; entiendo debiera haber un cobro pero se me hizo excesivo - Mi hijo cumplió años y el personal sumamente amable le regaló un brownie con helado, se aprecian estos detalles Como todo a percepción personal cosas buenas y otras no tanto; en general lo recomiendo.
Mis comentarios: - A pesar de estar “lejos” del centro el lugar por dentro es muy bonito, limpio y cuidado. - Tiene mucho tiempo, incluso en otros países, que no tenía un internet tan bueno y en todos los lugares - La comida muy rica, precios para extranjeros. El desayuno incluido sin duda vale la pena. - No me gustó que me dijeran que a las 10pm ya debo estar en el hotel, ningún día llegué antes y pude entrar sin problemas - El camino para llegar es complicado y de noche es imposible de ver la desviación; hacia 10min en esos 2km de terracería al hotel y 10 mas al centro de Bacalar - Definitivamente necesitan una zona de fumadores, hoy en día ya se discrimina a este tipo de personas…yo debía salir del hotel y daba miedo en la noche por tantos insectos. - Los productos de limpieza que dan ahí son naturales, a mi particularmente no me gustaron pero es percepción personal - Las camas son en exceso suaves, si duerme una persona por cama están bien; si es más de una persona será incómodo - Sugeriría tener una TV para algún evento extraordinario (Yo fui durante el Mundial y juego de México) - Me cobraron 1000mxn más por noche por un niño de 6 años; entiendo debiera haber un cobro pero se me hizo excesivo - Mi hijo cumplió años y el personal sumamente amable le regaló un brownie con helado, se aprecian estos detalles Como todo a percepción personal cosas buenas y otras no tanto; en general lo recomiendo.
Políticas da propriedade
Check-in
Checkout
De 15:00 a 21:30
Antes de 12:00
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As respostas instantâneas de IA são baseadas em informações do hotel
Preços para próximas datas
novembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
dezembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite entre as ofertas, com impostos e taxas.
Preços em USD para 2 hóspedes, atualizados diariamente.
- 2026-11-04: NO DATA
- 2026-11-05: 143.1563378831177USD
- 2026-11-06: 154.9892031134033USD
- 2026-11-07: 170.781712774292USD
- 2026-11-08: 149.68283281933594USD
- 2026-11-09: 151.12271758557128USD
- 2026-11-10: 151.93770972473143USD
- 2026-11-11: 152.83567594335938USD
- 2026-11-12: 172.93523994433593USD
- 2026-11-13: 169.39164339697265USD
- 2026-11-14: NO DATA
- 2026-11-15: NO DATA
- 2026-11-16: 158.66968024804686USD
- 2026-11-17: 185.8564029645996USD
- 2026-11-18: 160.7319307738037USD
- 2026-11-19: 160.7319307738037USD
- 2026-11-20: 173.23119286047364USD
- 2026-11-21: 173.23119286047364USD
- 2026-11-22: 163.20624979614257USD
- 2026-11-23: 170.06387611413575USD
- 2026-11-24: 159.19626569458006USD
- 2026-11-25: 164.86198405810546USD
- 2026-11-26: 160.1987617199707USD
- 2026-11-27: 177.96013094458007USD
- 2026-11-28: 169.22122594848634USD
- 2026-11-29: 171.22621799926756USD
- 2026-11-30: 195.28610541906738USD
- 2026-12-01: 214.49445870446777USD
- 2026-12-02: 212.3285206611328USD
- 2026-12-03: 198.23342998205567USD
- 2026-12-04: 217.34100078808592USD
- 2026-12-05: 231.54636259204102USD
- 2026-12-06: 231.54636259204102USD
- 2026-12-07: 199.19582272851562USD
- 2026-12-08: 220.68932376123047USD
- 2026-12-09: 220.68932376123047USD
- 2026-12-10: 256.06739474560544USD
- 2026-12-11: 243.00488184851073USD
- 2026-12-12: 243.00488184851073USD
- 2026-12-13: 231.54636259204102USD
- 2026-12-14: 231.54636259204102USD
- 2026-12-15: 170.06387611413575USD
- 2026-12-16: 231.54636259204102USD
- 2026-12-17: 164.83334622583007USD
- 2026-12-18: 220.68932376123047USD
- 2026-12-19: 244.03744244091797USD
- 2026-12-20: 231.54636259204102USD
- 2026-12-21: 256.06739474560544USD
- 2026-12-22: 313.5249593811035USD
- 2026-12-23: 303.325009251709USD
- 2026-12-24: 328.3874098864746USD
- 2026-12-25: 381.86049975USD
- 2026-12-26: 467.92474915063474USD
- 2026-12-27: 401.66605325683594USD
- 2026-12-28: 514.4405303496094USD
- 2026-12-29: 513.0389611464843USD
- 2026-12-30: 560.9362685039063USD
- 2026-12-31: 565.8900290419922USD
- 2027-01-01: 542.1495067397461USD
- 2027-01-02: 560.9362685039063USD
- 2027-01-03: 267.0948510249023USD
- 2027-01-04: 256.0272914666748USD
Esta propriedade oferece serviço de traslado do aeroporto (sujeito a sobretaxas). Antes da viagem, os hóspedes devem fornecer os detalhes da chegada à propriedade, usando as informações de contado indicadas na confirmação da reserva. A recepção abre todos os dias, entre 8h e 21h30. Os hóspedes receberão um e-mail dentro de 24 horas antes da chegada com as instruções de check-in. A recepção tem um horário de funcionamento limitado. A informação fornecida pela propriedade pode ser traduzida com ferramentas automáticas de tradução.
O check-in deve ser feito por alguém que tenha pelo menos 18 anos de idade.
- Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
- Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
- Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
- Esta propriedade aceita cartões de crédito e cartões de débito. Não são aceitos pagamentos em dinheiro.
- Pagamento sem dinheiro em espécie disponível
- Os recursos de segurança disponíveis na propriedade incluem extintor de incêndio
- Esta propriedade tem espaços externos, como sacadas, pátios ou terraços, que podem não ser adequados para crianças; se tiver alguma preocupação, recomendamos entrar em contato com a propriedade antes da chegada para confirmar se é possível acomodar você em um quarto adequado
- É necessário reservar os seguintes serviços: tratamentos de spa. As reservas podem ser feitas contatando hotel antes da viagem usando as informações para contato fornecidas na confirmação da reserva.
- Até 2 crianças de até 4 anos de idade têm estadia gratuita quando ocupam o quarto dos pais ou guardiães, usando as camas existentes.
- Pagamento sem dinheiro em espécie disponível para todas as transações.
Dados da empresa
Número de registro da propriedade 010-047-007396/2025
- Taxa de traslado de/para o aeroporto: MXN 5000 por veículo (ida e volta, ocupação máxima de 3)
A lista acima pode estar incompleta. As taxas e os depósitos podem não incluir impostos e estão sujeitos a mudanças.
Comodidades populares
Estacionamento
Transporte de e para o aeroporto
Restaurante
Piscina
Serviço de quarto
Balcão de turismo
Serviços
Balcão de turismo
Serviços domésticos
Serviço de câmbio
Cofre
Aluguel de bicicletas
Armazenamento de bagagem
Área de fumantes
Check-in/check-out expresso
Lavanderia self-service
24-Hour Front Desk
Concierge Services
Atividades
Piscina
Jardim
Praia (na proximidade)
Mergulho
Passeio de bicicleta
Pesca
Caminhada
Piscina externa
Música ao vivo
Mobiliário de área externa
Pool (Seasonal Outdoor)
Terraço
Water Park
Geral
Serviço de quarto
Restaurante
Quartos de não fumantes
Banheira/Jacuzzi
Massagem
Solário
Spa e centro de bem-estar
Tratamentos corporais
Tratamentos faciais
Área de piquenique/Mesas
Almoços embalados
Quarto para alérgicos disponível
Sala para família
Beach Sun Loungers
Snack Bar/Deli
Estacionamento
Estacionamento
Transporte de e para o aeroporto
Estacionamento gratuito
Internet
Wi-fi grátis