Is parking available at the hotel?

Yes, free self-parking is available on-site, although it is limited.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 10:00 AM for a fee of approximately MYR 48 for adults and MYR 35 for children.

Does the hotel allow pets?

No pets and no service animals are allowed at this property.

What are the check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early or late check-in/check-out may be available upon request.

What accessibility features are available for guests with disabilities?

The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Specific details on room accessibility are not provided.

Where is the hotel located in relation to key attractions?

The hotel is situated within a 15-minute drive of LEGOLAND® Malaysia and Aeon Mall Bukit Indah. It is approximately 15.3 miles from Johor Bahru City Square and 14.6 miles from KSL City Mall.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor swimming pool. It is operational seasonally.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The hotel offers rollaway beds for a fee of MYR 80.0 per day, and advance request or confirmation is required.

Sunway Hotel Big Box in Iskandar Puteri

Average nightly price at Sunway Hotel Big Box by month, last 12 months (USD)
Month	Average price
January	US$77
February	US$78
March	US$80
April	US$79
May	US$85
June	US$90
July	US$81
August	US$87
September	US$84
October	US$86
November	US$86
December	US$88

What guests think

Across recent reviews, Sunway Hotel Big Box is praised for clean, spacious rooms and generally friendly service, with a convenient setting beside shops and activities near Legoland that suits families and short stays away from the city.

Some guests reported service inconsistencies, including slow room readiness at check-in, housekeeping misses like unreplaced towels or uncleaned rooms, and occasional expired or insufficient toiletries. Noise from road traffic or air conditioners and a few in-room entertainment or TV faults were also noted. Breakfast feedback is mixed—ranging from good to cold or crowded—and parking is free but shares a mall car park that some wish were more secure or had better motorbike spaces. Overall, expect a modern stay with a few manageable drawbacks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are modern with free parking via the attached mall; several guests appreciated water refill stations or glass bottles, while a few noted security concerns and limited motorbike spaces. The attached mall and nearby activities (e.g., Xpark) add convenience.

Related guest reviews

10

Ridhwan Saiful

7 Aug 2025

·

Stayed 1 night

This was my 2nd stay at this great renowned hotel in Johor Bahru. The room was slightly smaller than the previous stay. Wifi & other basic necessities were abundantly sufficient. The only room for improvement (RFI):- 1) Please change the pillows to a softer more comfortable one. I had all 4 x hard pillows. Ended up with a stiff neck & shoulder the next morning. 2) please ensure that the toiletries especially soap were topped up slightly a bit more regardless weekday or weekend. 3) Kindly consider allocating some more friendly parking space for motorbike-riding guests to park at the lobby-front.

10

kok ann

15 Jun 2023

·

Stayed 5 nights

convenient xpark just a street away, lots of activity.

10

Yian Yian

12 Sept 2023

·

Stayed 2 nights

Our stay was amazing. Staffs were friendly and room was relatively new. Lots of parking lot available. There are a few restaurants nearby, Cinema and Money Changer. Abt 15mins drive to Eco Botanic

10

Suhaimi

19 Dec 2022

·

Stayed 2 nights

Check in around 5pm as I reached late. Fuss free process. Hotel very clean and looks still very new. Location is quite far from city area but can see there is development around. Guess in future will be a city on its own. Swimming pool is outside the cafe and pretty windy. Children can play at the nearby indoor Energy park. More adventurous ones can go to the outdoor Extreme park. Avoid rainy season. No activities after 10 as all retails seems close. Hotel location recommendable for those with own transport as otherwise far to go around when u are bored in the area.

8

woojin

21 Dec 2025

·

Stayed 1 night

시설 좋음

Translate

10

Annie

21 Sept 2025

·

Stayed 1 night

Free parking. Amenities are door step. Clean. Well maintained.

10

Da Jun

30 Jun 2023

·

Hotel and room feels new and clean. It is spacious. Got free drinking water to refill our bottles at the lift lobby. Personalised screen to welcome the guest when you switch on the TV. Free parking. Supermarket, shops and eateries at level 1.

10

Sin Yee

7 Feb 2023

·

Stayed 1 night

excellent customer service. good dining and shopping nearby. close to Legoland and Aeon Bukit Indah Mall. except that it will be better if the car park can be more secured as we have to park our car at the car park which shared with the retail mall.

10

Joy

14 May 2024

·

Stayed 1 night

This hotel has become one of my favourites to stay in for a short trip to JB. Mall does not have a great variety of stores but Book Xcess is worth spending some time in. I also really like the water dispenser initiative, perhaps the hotel can also consider only giving out disposable toiletries on request to further protect the environment. Breakfast was quite good too.

10

Alfred

4 Nov 2024

·

Stayed 1 night

One stop staycation place. Just park your car, check in then you can spend your two days one night around the hotel. A lot of shopping, dinning and entertaining options like gokart, bookstore, grocery, arcade, fashion shops. Friendly staff and very clean room.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is frequently praised, with many describing rooms as clean and well maintained. However, reports of stains, musky towels, expired toiletries, and missed towel replacements or room cleaning show occasional lapses.

Related guest reviews

8

Wee Cheng

2 Sept 2023

·

Stayed 2 nights

It was a pleasant stay overall, with a nice quiet location yet convenient with the attached mall. The hotel was clean and the breakfast was a good spread. However there was one incident which we were less satisfied with. After our first night, the hotel failed to replace our towels. This left us without any towels (old ones were taken away). The housekeeping failed to pick up our call either, and we had to resort to physically finding the receptionist at the lobby for help. Just wanted to flag this up as an area for improvement.

8

Pack King

26 Jan 2026

·

Stayed 8 nights

Staff is friendly and room is clean

8

Duta

13 Nov 2025

·

Stayed 1 night

Clean room, good water pressure in the shower. The use of glass bottles was commendable.

10

Terrence Pin Jia

26 May 2025

·

Stayed 1 night

The staff was very friendly. Service was very good. Room was big and clean. Had been staying at this hotel a few times. Always friend staff and clean room. Will visit again.

8

Marcus

2 Feb 2026

·

Stayed 1 night

Room is clean and neat

2

Hwee Woon

7 Apr 2024

·

Stayed 4 nights

Very bad service and breadfast are cold. We stay for 4 nights and each time we have to demand for room cleaning.

10

MOHAMAD FADLI

21 Aug 2025

·

Stayed 1 night

Wonderful stay, room is clean and comfortable for my family. Will definitely return back for our next trip, all amenities are under one roof and conveniently located

10

Charles

9 Sept 2024

·

Stayed 1 night

A clean and well maintained hotel. The room was spacious and clean. Comes with a small kitchenette. Beds were firm and comfortable and the air-con was good. Complimentary toiletries were comprehensive. A great stay experience;

6

Lawrence

6 Jun 2023

·

Stayed 2 nights

Overall good stay for the price. However, suggest to bring own toiletries as the provided toiletries are all expired.

4

Brian

15 Jul 2023

·

Stayed 1 night

I think that the property and surrounding is great. It's quiet and nice. However the room condition is quite bad and stains over pillowcase, sofa and bed sheets. And the towel smells musky.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable, with some featuring a small kitchenette or appliances and reliable Wi‑Fi. A few downsides include noise from road or air‑conditioning, hard pillows for some, and occasional TV or in‑room entertainment faults.

Related guest reviews

8

Yew Meng

18 Apr 2025

·

Stayed 1 night

The room is quite spacious

10

Ridhwan Saiful

7 Aug 2025

·

Stayed 1 night

This was my 2nd stay at this great renowned hotel in Johor Bahru. The room was slightly smaller than the previous stay. Wifi & other basic necessities were abundantly sufficient. The only room for improvement (RFI):- 1) Please change the pillows to a softer more comfortable one. I had all 4 x hard pillows. Ended up with a stiff neck & shoulder the next morning. 2) please ensure that the toiletries especially soap were topped up slightly a bit more regardless weekday or weekend. 3) Kindly consider allocating some more friendly parking space for motorbike-riding guests to park at the lobby-front.

8

ngan leng

10 Feb 2025

·

Stayed 1 night

Near Legoland. Clean and nice. A little on the noisy side due to road noise.

8

won sang

6 Jun 2023

·

Stayed 2 nights

TV was not working. Request to repair it several times but it doesn’t work. Room was not cleaned when I return at evening.

8

wei chi

11 Jun 2024

·

Stayed 2 nights

In room entertainment is bad

10

Charles

31 Dec 2024

·

Stayed 1 night

Rooms are clean and comfortable. Amenities were comprehensive. Microwave oven and coffeemaker were appreciated

10

Charles

9 Sept 2024

·

Stayed 1 night

A clean and well maintained hotel. The room was spacious and clean. Comes with a small kitchenette. Beds were firm and comfortable and the air-con was good. Complimentary toiletries were comprehensive. A great stay experience;

10

Chng Woei

31 Dec 2024

·

Stayed 1 night

Spacious room :)

10

SIVA UTHIRASWAN

3 Dec 2025

·

Stayed 1 night

Nice and comfy room. Very spacious. Easily can accommodate 4 person.

8

Lim

12 Dec 2025

·

Stayed 1 night

Only Aircon sound too noisy

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AI-generated summary based on recent guest reviews

Service

Staff are often described as friendly and helpful, with some efficient check-ins and considerate upgrades. However, recurring pain points include slow room readiness, unresponsive or missed housekeeping, and occasional impatience at the front desk.

Related guest reviews

8

Chun Heen

21 Jun 2023

·

Stayed 3 nights

Some of the front desk staff not very service oriented. Shows impatience when asking them questions on check in. Otherwise, place is sufficiently clean. Nearby mall do not have many stores.

8

Wee Cheng

2 Sept 2023

·

Stayed 2 nights

It was a pleasant stay overall, with a nice quiet location yet convenient with the attached mall. The hotel was clean and the breakfast was a good spread. However there was one incident which we were less satisfied with. After our first night, the hotel failed to replace our towels. This left us without any towels (old ones were taken away). The housekeeping failed to pick up our call either, and we had to resort to physically finding the receptionist at the lobby for help. Just wanted to flag this up as an area for improvement.

10

AzreenZee

9 Oct 2023

·

Stayed 2 nights

Managed to get an upgrade to a family suite, the manager Song graciously offered us a nice price for us to top up and upgrade our room. The room was ready well before the stated check in time and very clean with complimentary bottled water and beverages. Only one suggestion I would make is to have an anti slip mat available in the shower, as the floor can be quite slippery for my child when its wet.

8

Pack King

26 Jan 2026

·

Stayed 8 nights

Staff is friendly and room is clean

8

YONG

3 Mar 2024

·

Stayed 1 night

Thanks for allowing early check in. The king bed is very big and comfortable for 3 adults. There is a sofa bed provided and I requested additional 2 pillows and blanket. Areas for improvement:- 1) increase variety choices of breakfast 2) increase the places or seats for breakfast as need to queue up very long due to no more seats for breakfast 3) No mineral water provided as hotel will provide 2 tumblers for filling up the water nearby the lift. The tumblers seem recycle used despite there are sealed. Overall, I felt satisfied the services provided and happy staying.

10

Terrence Pin Jia

26 May 2025

·

Stayed 1 night

The staff was very friendly. Service was very good. Room was big and clean. Had been staying at this hotel a few times. Always friend staff and clean room. Will visit again.

2

Hwee Woon

7 Apr 2024

·

Stayed 4 nights

Very bad service and breadfast are cold. We stay for 4 nights and each time we have to demand for room cleaning.

10

MEI YEE

1 Jul 2024

·

Stayed 1 night

Excellent service! Thanks Mr Iqbal and team! See you again!

10

Kok kin

15 Dec 2024

·

Stayed 2 nights

Clean and good service by staff

6

Cherrie

24 Aug 2025

·

Stayed 1 night

Checking in was terrible. We informed the hotel upon our arrival at 10am. We were assured that we will be informed once a room is made available. In the end, the room wasn't ready, even after the check in time at 3pm. We waited till almost 4pm to get our room. Having travelled since 4am, it was a terrible wait.

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AI-generated summary based on recent guest reviews

Location

Location suits families, set beside or attached to a mall with shopping and dining and close to Legoland, and many note a quiet setting away from the city. Some felt the mall’s store variety or nearby dining were limited.

Related guest reviews

8

Chun Heen

21 Jun 2023

·

Stayed 3 nights

Some of the front desk staff not very service oriented. Shows impatience when asking them questions on check in. Otherwise, place is sufficiently clean. Nearby mall do not have many stores.

8

ngan leng

10 Feb 2025

·

Stayed 1 night

Near Legoland. Clean and nice. A little on the noisy side due to road noise.

10

Adelle

26 May 2024

·

Stayed 1 night

3rd time staying. Pleasant place and staff. Very convenient location and there are shopping options too!

8

Yew Meng

12 Sept 2024

·

Stayed 1 night

It’s quiet and convenient

Translate

10

Da Jun

30 Jun 2023

·

Hotel and room feels new and clean. It is spacious. Got free drinking water to refill our bottles at the lift lobby. Personalised screen to welcome the guest when you switch on the TV. Free parking. Supermarket, shops and eateries at level 1.

10

Mark

2 Jan 2023

·

Stayed 19,358 nights

New hotel with good shopping nearby

8

Chengdong

29 Dec 2024

·

Stayed 2 nights

It’s very new hotel and near to Lego parks. There are activities around the hotel.

10

Sin Yee

7 Feb 2023

·

Stayed 1 night

excellent customer service. good dining and shopping nearby. close to Legoland and Aeon Bukit Indah Mall. except that it will be better if the car park can be more secured as we have to park our car at the car park which shared with the retail mall.

8

GEEYAN YVONNE

10 Jun 2025

·

Stayed 1 night

Accessible to nearby shopping malls and dining area

8

Yew Meng

18 Jul 2025

·

Stayed 2 nights

It’s away from the city. Enjoy the quiet vibe

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AI-generated summary based on recent guest reviews

Dining

Breakfast reviews are mixed: some enjoyed the spread, while others found it cold, lacking variety, or crowded with limited seating. Guests also note convenient dining options in or around the mall.

Related guest reviews

8

Wee Cheng

2 Sept 2023

·

Stayed 2 nights

It was a pleasant stay overall, with a nice quiet location yet convenient with the attached mall. The hotel was clean and the breakfast was a good spread. However there was one incident which we were less satisfied with. After our first night, the hotel failed to replace our towels. This left us without any towels (old ones were taken away). The housekeeping failed to pick up our call either, and we had to resort to physically finding the receptionist at the lobby for help. Just wanted to flag this up as an area for improvement.

8

Yew Meng

12 Aug 2024

·

Stayed 1 night

It’s quiet and convenient to dining place

8

DEan

10 May 2024

·

Stayed 14 nights

The breakfast buffet has a lot of room for improvement otherwise I was very happy with all services and particularly the concierge, excellent individual.

8

Sudheesh

20 Mar 2025

·

Stayed 1 night

Place was nice. Only stayed a night but it was a pleasant stay. Food options available nearby; convenient.

8

YONG

3 Mar 2024

·

Stayed 1 night

Thanks for allowing early check in. The king bed is very big and comfortable for 3 adults. There is a sofa bed provided and I requested additional 2 pillows and blanket. Areas for improvement:- 1) increase variety choices of breakfast 2) increase the places or seats for breakfast as need to queue up very long due to no more seats for breakfast 3) No mineral water provided as hotel will provide 2 tumblers for filling up the water nearby the lift. The tumblers seem recycle used despite there are sealed. Overall, I felt satisfied the services provided and happy staying.

2

Hwee Woon

7 Apr 2024

·

Stayed 4 nights

Very bad service and breadfast are cold. We stay for 4 nights and each time we have to demand for room cleaning.

10

BALJIT

13 Aug 2025

·

Stayed 1 night

Excellent getaway with plenty to do and eat .

10

Sin Yee

7 Feb 2023

·

Stayed 1 night

excellent customer service. good dining and shopping nearby. close to Legoland and Aeon Bukit Indah Mall. except that it will be better if the car park can be more secured as we have to park our car at the car park which shared with the retail mall.

10

Joy

14 May 2024

·

Stayed 1 night

This hotel has become one of my favourites to stay in for a short trip to JB. Mall does not have a great variety of stores but Book Xcess is worth spending some time in. I also really like the water dispenser initiative, perhaps the hotel can also consider only giving out disposable toiletries on request to further protect the environment. Breakfast was quite good too.

8

GEEYAN YVONNE

10 Jun 2025

·

Stayed 1 night

Accessible to nearby shopping malls and dining area

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12 $94	13 $77	14 $78	15 $77	16 $86	17 $84
18 $70	19 $68	20 $78	21 $79	22 $70	23 $79	24 $80
25 $70	26 $72	27 $71	28 $70	29 $79	30 $78	31 $139

Su	Mo	Tu	We	Th	Fr	Sa
1 $71	2 $70	3 $71	4 $71	5 $71	6 $80	7 $85
8 $72	9 $71	10 $68	11 $70	12 $71	13 $78	14 $78
15 $71	16 $71	17 $71	18 $71	19 $71	20 $80	21 $78
22 $70	23 $70	24 $70	25 $70	26 $70	27 $78	28 $87
29 $70	30 $70

Sunway Hotel Big Box

Prices for Sunway Hotel Big Box

Monthly average prices

About this property

Location

Room options

Deluxe Family King

Family Double Room

Executive Suite

Two Bedroom Family Suite

Deluxe Room

Deluxe Room, 1 King Bed

Guest reviews of Sunway Hotel Big Box

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Sunway Hotel Big Box

Considering this hotel for your Iskandar Puteri trip?

Prices for upcoming dates