Heaven Premium Hotel Restaurant & Airport Shuttle

Airport shuttle arrangement was excellent. They used whatsup app. for pick up instructions. It's clear and efficient. Highly recommend airport shuttle in addition to room reservations.

Great pick up and drop service .

what is called a hotel is an active construction site, the room's are being rented as there is still construction happening in the building. Because the building is not finished, the elevator was not in service even though it was listed as available. The corridor leading to the room was filled with construction dust, and there was active drilling and construction noise the entire time of the stay. This is very problematic in general but was particularly problematic for me as I booked this room for my mom who has issues with her knees and asthma. The room was clean, the bed was comfortable and sheets were clean. The shower was working but the sink was not. Internet was only working downstairs in the lobby. When they finish constructing the building, it might turn into an ok budget hotel, but I would highly recommend you book elsewhere for the next year or two

New still under construction

The room was spotless. All supply in place. Quiet, comfortable. Very efficient, friendly personnel. Close to airport. Shuttle to airport is very convenient. Always stay in this hotel when travelling.

A nice place with very pleasant and helpful staff. Upon arrival at the airport, I messaged the hotel and they responded immediately with thorough directions how to get to the parking lot where I’ll be picked up by the transfer. However, note that even if you have paid for the return transfer, they will charge you in case you need to go back to the airport after your stay.

Good for a one night only stay. The hotel is right by the street and the rooms are not soundproof so you can hear a lot of the car passing but if you’re not a light sleeper you’ll be fine. Extremely flexible and efficient. The airport transfer came in clutch. Would totally recommend for a quick stay if you’re in transit in Istanbul. Felt safe there as well as a female solo traveler.

Booked this small family run hotel because of its close location to the airport and free shuttle service. Though it says free return shuttle but it means one way return to the airport. It charged 15 Euro from airport to the hotel which is very reasonable price.

Was a stopover hotel for a 13 hour layover. It's isolated and nothing around the vicinity and no onsite dinning services and was advertised as including breakfast but no cooking facilities on site. For a stop over it is OK to sleep and catch flight next day but further from Istanbul Airport than advertised. Transfer paid was to be a taxi but it was shared with other people both ways. Over priced for the services and facilities. Will not be top of my list for future stays.

This property is a typical airport hotel in Turkey. Very small and tall. They are put up very quickly. There are probably eight or nine on this street alone. But all the other properties around are being torn down and very poor shape. The room itself was very small, but extremely clean and comfortable beds. The front staff is very, very helpful. We did, however, order a private car for the airport in the morning and actually checked twice to make sure that it was a private car because we had read that they did not have private cars and we were told yes it was a private car just for my husband and I and when they came to pick us up, there was about six other people in the van. Not this is a huge deal, but I would not pay the price that we paid to share van with six other people. I have heard a couple of people say that there’s no food in the area however, if you’re willing to walk five minutes in either direction, there are plenty of restaurants and two grocery stores very small but still plenty of food in the area. Hotel offers a menu, but it is very expensive. It is from a local restaurant. I’m sure but the prices are doubled. Would I stay here again to be quite frank probably not I would stay at the Hampton Inn a little bit closer to the airport and an American hotel where I know exactly what to expect.

The bathrooms had bad smell and if left the door open the room would smell horrible. Housekeeping wasn’t great too

The room was spotless. All supply in place. Quiet, comfortable. Very efficient, friendly personnel. Close to airport. Shuttle to airport is very convenient. Always stay in this hotel when travelling.

We pre-paid for two rooms with airport pickup included in the price. Did not receive any meaningful response except a business phone number to call (see photo 1) on arrival, even though I put in several prior inquiries with detailed information necessary for airport pickup (via Hotrls.com app and text messages). We almost got stood up at the airport! Once arrived (room 107) we noticed a strong odor of industrial nature (They were renovating the whole wing and the room just adjacent to us). At my request for a room change, it was promptly denied by the man, presumably the manager, at the reception (I was asked to pay an additional 2500 liras for an upgraded family room, which I declined.) There was only one hangar in the closet (photo 2), no coffee or tea in the room (photo 3) and no towel rack or hangar in the bath to hang our wet towels. At the request for coffee in the room, I was flatly denied that the hotel provides such amenities in rooms. Breakfast starts at 7am, so if you have an early fly out the next morning, forget about it. You will not be served (grab bags on the go!). I travel thru IST a lot and I’ve stayed in other hotels nearby. Unfortunately, this one was hands down the worst!

Odada Yaşadığım Sorunlar: Check-in işlemini tamamladıktan sonra odayı görmek istedim. İlk izlenim olarak, yatakların tam düzenli bir şekilde yapılmadığını fark ettim. Yatakların düzenindeki eksiklik benim için çok önemli bir sorun teşkil etmedi. Ancak banyoyu incelediğimde ciddi temizlik problemleri olduğunu gördüm. Şöyle ki: Tuvalet Kâğıdı Eksikliği: Banyoda tuvalet kâğıdı bulunmuyordu. Klozetin Durumu: Klozetin temizlenmemiş olduğu açıktı ve dış kısmında dışkı kalıntıları mevcuttu. Duş Alanı: Duş alanı da yeterince temiz değildi; içerisinde kurumuş lekeler ve kalıntılar vardı. Bu durum beni rahatsız ettiği için hemen resepsiyondaki yetkiliye bildirdim. Geri geldigide bana odanın temizlendiği bilgisi verildi. Ancak geri döndüğümde yaptığım kontrollerde, klozette hala dışkı kalıntıları olduğunu tespit ettim. Bir yerden silip obür yere bulastirdiklarini gördüm Bu, beklentilerimi karşılamayan bir durumdu ve hijyen konusundaki hassasiyetimi olumsuz etkiledi. Yaşanan durumları belgelemek adına, odanın ilk hali ve temizlendiği söylendikten sonraki haliyle ilgili fotoğrafları ek olarak sizlerle paylaşmaktayım. Görsellerde durumun açıkça görülebileceğini düşünüyorum.

Kanalisationsgeruch im Zimmer

Dirty room. Broken furniture. Rude and inadequate staff and management. Horrible room condition. Bad service. Unpleasant area. The hotel literally left the toilet bowl uncleaned in the room.

Es stank

Nice staff and very helpful. The hotel is clean and nothing to be worried about when you get to know how the system works.

Die Hotelzimmer sind unsauber gewesen, wir hatten zwei Doppelzimmer gebucht. Die Tapeten lösen sich von den Wänden, das Waschbecken war nicht gesäubert, unter dem Bett lag noch vom vorherigen Gast ein Touristenflyer, der Toilettendeckel war defekt, es wurde sich nicht darum gekümmert, wir mussten mehrfach nach Toilettenpapier nachfragen, wir waren leider sehr unzufrieden gewesen.

Clean, friendly staff and very nice breakfast!

Toilet seat was broken , had to ask staff multiple times to come and fix. No time given when staff will come and fix.

We arrived late at night, the shuttle service offered was very thorough and well detailed. Great communication through WhatsApp. The hotel itself seemed like a cardboard cutout. The elevator and hall smelled like sewer upon arrival. The door to our room, bathroom door and door/window to the outside would not properly shut. We didn’t figure out how to close the front window well until the morning. Because it was a front facing room above the lobby we heard all the noise from the street. My husband said it felt like he was sleeping in the street. We were hungry and told that food menu displayed from a local restaurant was available and very good. We waited 30mins before learning it was closed. The breakfast we were late for was underwelming and only savory options were available. We again ordered from the restaurant to find it also lacking from the picture and was underwhelmed but it at least got us by until we got to the airport.

The location might be convenient, but the noise level was a major issue. Even during late hours, the sound of vehicles made it difficult to relax and sleep. We would recommend requesting a room away from the roadside if you plan to stay here.

Room assigned was stuffy and very small though it was adequate for 1 night stay. No soap in the bathroom sink.

The curtain in the room only covered half of the windows’s length, so a lot of light came in. The room was very noisy, likely because of the type of windows. I do not think this is a three stars hotel. Would not consider staying here again.

The room was very small and quite noisy. The breakfast buffet had limited options and limited food, almost nothing left by 9 am. Hotel does provide a shuttle to and from the airport for additional fee which was helpful.

The rooms are very noisy and you can hear the road noise throughout the night. The rooms need to be soundproofed

AC doesn’t work. Very small room.

The only positive was the location near the airport. It’s noisy, no soundproofing, mediocre cleaning and very small room. They also refuse to provide pick up from airport which I have already paid for through hotels.com

La porte des toilettes ne se fermer pas, lavabo bouger on dirait qu’il allait tomber

Excellent excellent staff! Property is PERFECT for short stays! Thank you again for the amazing service!

We are writing to express our extreme dissatisfaction with the deceptive practices of Heaven Premium Airport Hotel in Istanbul. On Oct 1,2025,we had a confirmed booking at this hotel. We received a text an hour before we arrived Istanbul, at there was shuttle service to take us to the hotel. However, 5 minutes before we arrived the hotel we received another text msg that they would be transferring us to their sister hotel, Lenora Airport Hotel due to over booking, even though we booked our hotel in March. Lenora Airport Hotel is significantly smaller and cheaper ,with no breakfast service. The Hotel refused to provide us with a room at Heaven Premium Hotel and instead offered to take us to the original hotel for breakfast. We were unhappy with this arrangement and felt it was not a suitable replacement for the hotel we originally booked. Furthermore, after breakfast the next day, the hotel refused to provide us with a shuttle back to the airport, leaving us to take a taxi . We are seeking compensation for the inconvenience and distress caused by this experience. Appreciated your attention in this matter. Thanks.

They promised a round-trip airport transfer for €30 but charged me €40 instead and were extremely rude when I objected. The overall service was very poor and far below expectations. I do not recommend this hotel at all.

Do NOT book a stay here! We had booked a room for 1 night stay for a flight layover 3 months in advance, our booking was confirmed until they scammed us 10 min prior to arrival! The hotel concierge reached out to us via WhatsApp chat to offer airport transfer for a fee. We spent a day chatting with them about the details and we were sent instructions requiring a selfie on arrival to ensure ethe driver knew who he was picking up. As soon as they received a picture of a friendly face they informed me all the rooms in the hotel we booked were "sold out" and they would host is in the "sister" property heavenly inn. The concierge sent a message claiming due to the inconvenience the airport transfer and the room were going to be "on us". We said it should be fine and how would we be refunded for the room which is when they backtracked on the offer and said they would waive 15 euro airport transfer ( return was already included) and we still would be paying for the room. We realized something was off and said we do not agree to stay anywhere else and we want our confirmed booked room in the heavenly premium. The receptionist raised his voice at me when I questioned why there were clearly others who spoke Turkish waiting to be checked in but magically out room wasn't available 10 min prior to our arrival. They scammed us into an old disgusting room next door, it had a gross smell, electrical plugs werent working, no water or toilet paper available and there were electric wire exposed

Great welcoming staff they helped make my check in smooth and easy and also arranged a ride to the airport for me so I didn’t have anything to worry about. They reached out via WhatsApp before my check in to make sure the could make any accommodations that I might need.

Super Service und Transfer

Comfortable, clean and conveniently located near airport. Front desk staff were very polite and accommodating. Special thanks to the excellent customer service from the driver who quickly went out of his way to return the phone my partner forgot in the vehicle and did it super fast so we wouldn't miss our flight. Much appreciated!

We are writing to express our extreme dissatisfaction with the deceptive practices of Heaven Premium AirPort Hotel in Istanbul. I booked a room on March 17th. On October 1, 2025, we had a confirmed booking at this hotel. We received a text an hour before we arrived Istanbul that there was shuttle service to take us to the hotel. However, just 5 minutes before we arrived the hotel we received another text message that they would be transferring us to their sister hotel, Lenora AirPort Hotel, due to overbooking. Lenora AirPort Hotel is significantly smaller and cheaper, with no breakfast service. The hotel refused to provide us with a room at Heaven Premium AirPort Hotel and instead offered to take us to the original hotel for breakfast. We were very unhappy with this arrangement and felt that it was not a suitable replacement for the hotel we had originally booked. Furthermore, after breakfast, the hotel refused to provide us with a shuttle back to the airport, leaving us to take a taxi. We are seeking compensation for the inconvenience and distress caused by this experience. Your attention to this matter is appreciated. Thank you.

Great experience overall. The place was clean and comfortable, and the breakfast was included, which was a nice bonus. They also offered an airport transfer at a very reasonable price. Reception staff were very polite and helpful — special thanks to Mohamed for the outstanding service!

We are writing to express our dissatisfaction with the deceptive practices of Heaven Premium Airport Hotel in Istanbul. In March 2025 we booked and paid a room for October 1, 2025 with conformation. When we arrived in Istanbul Heaven Premium Airport Hotel even send email on September 28 and October 1 to confirm the booking for Heaven Premium Airport Hotel. But when we took the hotel shuttle to the hotel instead we were taking to Lenora Airport Hotel which is significantly smaller, cheaper and without breakfast service. We talked to the person-in-charge with the Heaven Premium Airport Hotel on the phone and his responded that the hotel is overbooked and refused to provide us a room at Heaven Premium Airport Hotel . He only offered us the shuttle service to the hotel for breakfast and take us to airport. Next day we were shuttle to the Hotel for breakfast the reception in Heaven Premium Airport refused to offer us the shuttle to the airport after we finished breakfast. So we have to take a taxi. We were very unhappy with this arrangement and felt that it was not a suitable replacement for the hotel we have originally booked .We are seeking compensation for the inconvenience and mental stress caused by this experience. Your attention to this matter is appreciated. Thank you.

I enjoyed the property, it’s cleanliness, and the convenience of being so close to the airport

Overall this is good place for short stay. Convenient and close to the airport.

The location might be convenient, but the noise level was a major issue. Even during late hours, the sound of vehicles made it difficult to relax and sleep. We would recommend requesting a room away from the roadside if you plan to stay here.

It was close to the airport

Facil de llegar para estar una noche y volver al aeropuerto

Good for a one night only stay. The hotel is right by the street and the rooms are not soundproof so you can hear a lot of the car passing but if you’re not a light sleeper you’ll be fine. Extremely flexible and efficient. The airport transfer came in clutch. Would totally recommend for a quick stay if you’re in transit in Istanbul. Felt safe there as well as a female solo traveler.

Was a stopover hotel for a 13 hour layover. It's isolated and nothing around the vicinity and no onsite dinning services and was advertised as including breakfast but no cooking facilities on site. For a stop over it is OK to sleep and catch flight next day but further from Istanbul Airport than advertised. Transfer paid was to be a taxi but it was shared with other people both ways. Over priced for the services and facilities. Will not be top of my list for future stays.

The hotel is a good stop if you are planning an overnight stay. It is pretty close to the airport and has nice eating options nearby.

10 to 15 minutes from IST airports. Airport taxi service about 500 Lira. I had a brief stay only so missed breakfast. The bed and pillows were comfortable. Room was not big but this perhaps helps with the competitive price. Otherwise all a good standard and had all I need including a small fridge.

The hotel was clean the room was good and the service was good but the area is not great for staying more than a day if your planning to go out there is not anythings within walking distance

Petit dejeuner tres lumite vous etes rationne a part le cafe qui et offert

L' hotel ha buone stanze ed è vicino all' aereporto. Colazione insufficiente. Mancanza di caffè e solo salata

Room is clean bed is comfortable breakfast is poor

I booked this hotel and paid for what was advertised as a "round-trip airport transfer," to find out later that I would not be picked up from the airport, but only dropped off there at the end of my stay. Still a good value for the money, but very unfair to advertise the service and refuse to provide it after booking... The breakfast options were extremely limited—boiled eggs, bread, and condiments. The room was nice and clean. They did let me check in a little earlier and check out 30 minutes later, free of charge.

The room had very bad smell coming from the bathroom and it was very difficult to sleep the entire night. The breakfast was terrible and coffee machine is broken.

Clean and safe overall. Simple complaints. The shower was super small and the blow dryer didn't work. No beer or alcohol. No coffee which is crazy for a hotel. They didn't have milk. No cash register so when we bought a drink they didn't have change.

Everything was excellent — the room, the breakfast, and the shuttle to the airport.

Decent hotel for one night layover. Note there are no restaurants nearby so you are stuck ordering for their menu which is not very good. Overall decent for 1 night only.

This property is a typical airport hotel in Turkey. Very small and tall. They are put up very quickly. There are probably eight or nine on this street alone. But all the other properties around are being torn down and very poor shape. The room itself was very small, but extremely clean and comfortable beds. The front staff is very, very helpful. We did, however, order a private car for the airport in the morning and actually checked twice to make sure that it was a private car because we had read that they did not have private cars and we were told yes it was a private car just for my husband and I and when they came to pick us up, there was about six other people in the van. Not this is a huge deal, but I would not pay the price that we paid to share van with six other people. I have heard a couple of people say that there’s no food in the area however, if you’re willing to walk five minutes in either direction, there are plenty of restaurants and two grocery stores very small but still plenty of food in the area. Hotel offers a menu, but it is very expensive. It is from a local restaurant. I’m sure but the prices are doubled. Would I stay here again to be quite frank probably not I would stay at the Hampton Inn a little bit closer to the airport and an American hotel where I know exactly what to expect.

The hotel is a nice 3 star. The room was small but clean and has all you need. The staff was nice and helpful with clear instructions on how to catch the ride we paid the hotel for to and from the airport. The breakfast was good but not many choices and no eggs.